Atch 10 BOSS PWS TO 5 RDO Final.docx

BUSINESS OPERATIONS

SUPPORT SERVICES

(BOSS)

PERFORMANCE WORK STATEMENT (PWS)

Task Order 0005 RDO

June 25, 2011

TABLE OF CONTENTS

1.0 DESCRIPTION OF SERVICES

1.3.1. Administrative Support

1.3.2 Financial Management

1.3.3 Program/Project Support

1.3.4 Program Control Support, Execution, and Reporting

1.3.5 Additional Support Functions.

1.0

DESCRIPTION OF SERVICES

This Performance Work Statement (PWS) provides support to the Air Force Research Laboratory (AFRL), Phillips Research Site (PRS), Kirtland Air Force Base (KAFB). The contractor shall provide all personnel, services, and other items necessary to perform business reporting, and management administration support functions as defined in this PWS. The contractor shall also support the financial management divisions, the business offices, and individual projects, branches and divisions. All services requested under this Performance Work Statement (PWS) are non-personal in nature and will be requested by a Task Order generated by the applicable functional area and Contracting Officer (CO).

1.1 Mission.

The mission of AFRL within the PRS is two-fold, consisting of the Directed Energy Directorate (RD) and the Space Vehicles Directorate (RV). The Directed Energy Directorate develops high-energy lasers, high-power microwaves, and other directed energy technologies for the United States Air Force and the Department of Defense . The mission of the Space Vehicles Directorate is to develop and transition high pay-off space technologies supporting the war fighter while leveraging commercial, civil and other Government capabilities to ensure America's advantage.

1.2 General.

The contractor shall provide all personnel, services, and other items necessary to perform business reporting, and management administration support functions as defined in this PWS.

1.3 Requirement.

The objective of this PWS is to acquire Non-Advisory and Assistance Service (A&AS), support for business and program management activities within the PRS. These activities provide support, assistance, or training for the management and operation of the financial management divisions, the business offices, and individual projects, branches and divisions. The Contractor shall provide services in the following areas:

1.3.1. ADMINISTRATIVE SUPPORT

The contractor shall provide management and administrative support functions to assist in the day-to-day operations of the directorates, divisions, branches, and individual projects.

1.3.1.1 Presentation Support.

The contractor shall:

1.3.1.2 Meeting/Conference Support.

The contractor shall:

1.3.1.3 Correspondence.

The contractor shall:

1.3.1.4 Document Support.

The contractor shall:

1.3.1.5 RESERVED

1.3.1.6 Travel Orders.

- The contractor shall assist with travel order entry into the government’s automated travel order system.

- The contractor shall assist with voucher entry into the government’s automated travel order system.

1.3.1.7 Organizational Support.

The contractor shall:

1.3.2 FINANCIAL MANAGEMENT.

The contractor shall support divisions, branches and individual programs/ projects with various financial management functions. Functions include, but are not limited, to the functions below.

1.3.2.1 RESERVED Funds Control

1.3.2.2 RESERVED

1.3.2.3 RESERVED

1.3.2.4 RESERVED.

1.3.2.5 RESERVED

1.3.2.6 RESERVED

1.3.2.7 RESERVED

1.3.2.8 RESERVED

1.3.2.9 RESERVED

1.3.3 PROGRAM/PROJECT SUPPORT.

The contractor shall support divisions, branches, and individual technical projects. Overall support of an effort includes, but is not limited to providing: program planning; program control support; funding support and tracking; schedule monitoring and reconciliation; computer support; facilities support; safety and security support.

1.3.3.1 Program Planning.

The contractor shall:

· Support the divisions’, branches’, and projects’ strategic planning to improve the direction and focus of programs/projects using strategic planning tools and techniques.

· Prepare detailed plans, budgets, and schedules for assigned programs/projects, and participate with senior government analysts in the fiscal program/project planning.

· Support the division, branch and individual programs/projects with out-year financial planning activities such as the Program Objective Memorandum (POM) inputs, Budget Estimate Submission (BES) adjustments, etc.

· Provide reports and summaries as an input to division and branch program briefings and provide adequate documentation support such as Research, Development, Test and Evaluation (RDT&E) Descriptive Summaries and the AFRL Science and Technology Plan.

· Provide all necessary support required in reprogramming of funds and funding levels due to manpower or other changes.

· Review plans to ensure funding requests agree with established funding allocations.

· Provide all necessary support to the division, branch, or project management in correcting any identified deficiencies.

1.3.3.2 RESERVED

1.3.3.3 RESERVED

1.3.3.4 RESERVED

1.3.3.5 Program/Project Computer Support:

The contractor shall:

1.3.3.6 RESERVED

1.3.3.7 Program/Project Safety & Security:

The contractor shall:

· Provide support in the evaluation of program/project safety and security requirements.

· Support the creation of project safety and security guides.

· Support the reporting of safety and security deficiencies and corrections to such deficiencies.

· Support the Division or Branch as Office Security Manager (OSM).

· Support the division, branch, or project as part of the government team performing end-of-day security checks.

· Serve as courier for classified material as required.

· Respond to alarm calls from 377 Security Forces Squadron (SFS) as required.

· Be authorized to open and close secure facilities.

1.3.3.8 RESERVED

1.3.4 PROGRAM CONTROL SUPPORT, EXECUTION, AND REPORTING:

The contractor shall provide accurate updating, appropriate reviews, projections, required execution, and comprehensive reporting of all technical directorate current/future program/project status allocations to designated authorities.

1.3.4.1 Program Control Support

The contractor shall:

· Identify at risk program/project funding allocations, and provide corrective options to designated authorities.

· Coordinate and provide updates of manpower allocations and the resulting impact to designated authorities, to support rescissions, program budget decisions, and other reprogramming actions.

· Coordinate, verify, and provide reviews on the potential impact of terminations and liabilities

· (cuts, and estimates) to designated authorities.

· Perform reviews, identify program impact, and provide redirection options for program budgets due to rescissions and other budget exercises to designated authorities.

· Coordinate with the individual Technical Directorates’ program/project offices in finalizing Defense Advanced Research Projects Agency (DARPA) orders, Budget Estimate Agreements (BEA), Budget Authorizations (BA), Program, Budget and Accounting System (PBAS), Descriptive Summaries (DS), etc.

· Coordinate and review program resources vs. requirements to properly address projected agreements between various government agencies to meet current and future year requirements.

· Coordinate and ensure accuracy of annual/ongoing planning/process efforts, for example, Science and Technology (S&T) Plans, Modernization Planning Process (MPP) and Technology Transition Plans (TTP) inputs.

· Support accurate and comprehensive Program Objective Memorandum (POM) and Amended POM (APOM) inputs.

· Review, coordinate, and verify Descriptive Summaries (DS) inputs.

1.3.4.2 Program Control Execution

The contractor shall:

· Maintain accurate program level updates (e.g., Focused Technology Area/Technical Area (FTA/TA) tables in ISMART), to ensure that the JOCAS and ISMART systems program information/status is correct.

· Support individual Technical Directorates’ program/project offices in collecting pertinent input data, reviewing input data vs. existing requirements, and summarizing impact for inclusion in Missile Defense Agency (MDA) and as well as other customer databases.

· Track, execute, and provide reports on the timeliness of commitments, obligations, burn rates, accruals, and execution of program/project spend plans (planned vs. actual and planned vs. allocations) to designated authorities.

1.3.4.3 Program Control Reporting

The contractor shall:

· Provide the necessary data/position reports/papers to support the government’s position on significant funding and resource issues, concerns, and potential problem areas to higher headquarters.

· Provide support/briefing preparation for Execution Reviews (ER), Technology Management Reviews (TMR), Space Experiments Review Board (SERB), Technology Area Review and Assessment (TARA), and Scientific Advisory Board (SAB), and coordinate with other organizations such as SAF, MDA, etc.

· Ensure accuracy of reports on Federally Funded Research and Development Centers (FFRDC) activities and reviews to meet the government’s obligation to support the National Science Foundation Survey (NSFS).

1.3.5 ADDITIONAL SUPPORT FUNCTIONS.

The contractor shall provide support in additional functional areas. Such support includes, but is not limited to, the following.

1.3.5.1 Corporate Communications.

The contractor shall:

· Support the research, writing, assembly/layout, design, and distribution of laboratory media including computer graphics. Media includes, but is not limited to, brochures, displays, fact sheets, guides, biographies, news releases, handouts, briefing charts, and multimedia presentations.

· Support development of Internet/Intranet/World Wide Web pages in coordination with the applicable Government Chief Information Officer (CIO), in accordance with Government standards, ensuring compatibility with other Government websites.

· Support the business and promotional efforts for the directorate and laboratory.

1.3.5.2 RESERVED

1.3.5.3 Acquisition Certification Technician

The contractor shall:

· Support the RV and RD Acquisition Professional Development Program (APDP) manager. This includes, but is not limited to, processing certification applications, assisting employees in determining acquisition corps qualification eligibility, and being familiar with DoD 5000.52M, the AF Civilian Career Programs Training and Development Guide, and all other relevant training regulations, policies, etc.

· Maintain the local APDP training database and other necessary records, provide information for reconciliation discrepancies between local and higher headquarters data, and provide reports.

· Provide information on the Continuous Learning program requirements for APDP to include changes information updates, etc to employees.

· Work as system administrator for the Learning Management System to include, but not limited to, maintaining the database, creating the courses, creating and providing reports, and evaluating all changes or modifications to the system.

1.3.5.4 RESERVED

1.3.5.5 Protocol.

The contractor shall:

- Provide protocol support. Protocol support may include, but is not limited to:

1) Planning and coordinating agendas for official visits, conferences, working group meetings, and other official functions at both government and non-government facilities.

2) Provides support for retirement ceremonies and rehearsals including information and recommendations regarding etiquette rules.

3) Coordinate with other protocol offices, distinguished visitors’ staffs and other support personnel.

4) Design and produce media such as invitations, programs, brochures, scripts, letters, manuals, checklists, signs, and table tents using computer software (e.g., Microsoft Office).

5) Provide general logistical, management, and administrative support for the Protocol office. Performs any other duties deemed necessary to fulfill requirements of the function supported. This may include adjusting normal duty hours to accommodate function agendas. The contractor shall provide a cellular phone for this function.

1.3.5.6 R&D Case File Monitor or Work Unit Administrator .

The contractor shall:

- Function as the R&D Case File (CF) Monitor. Perform all duties required to ensure that the CF program is maintained and improved in such a way that all Department of Defense (DOD), Air Force (AF), AFRL and other requirements are met. The contractor shall work with the Phillips Research Site (PRS) Records Manager and staff (RVIR) to ensure that CF activities and the duties listed below are coordinated, synergistic, and not redundant within the site’s Records Program. Duties will include, but are not limited to:

Maintaining a current understanding of all appropriate requirements and regulations pertaining to CF and Work Unit (WU) management, including specific documentation required for various types and sections of CF, Maintaining Microsoft Excel or database records as required, ensuring that the program manager has a current, accurate list of all CFs and WUs and associated information. The information in the records will include, but is not limited to, inspection dates and status, WU review status, WU summary (DTIC) status, the project officer responsible for each CF/WU and other POCs, Providing CF/WU training to Functional Area Records Managers (FARMs), Record Technicians (RTs), Project Officers (POs) and others as required, Ensuring that WU summaries are entered in the appropriate database, Scientific and Technical Information Transfer (STINT) summary database, or other database as required, Performing periodic R&D case file inspections, tracking results and corrective actions,.

Preparing (with assistance from the program manager) AFRL Form 2913s, Laboratory Management Reviews, Preparing (with assistance from the PM) AFRL Public Affairs/OPSEC forms, and Track and file all monthly/quarterly status and cost reports.

1.3.5.7 RESERVED

1.3.5.8 RESERVED

1.3.5.9 RESERVED

1.3.5.10 RESERVED

1.3.5.11 RESERVED

1.3.5.12 Records Management

In accordance with paragraph 3.3 the contractor shall:

1) Serve as the Functional Area Records Manager (FARM) for a designated functional area.

2) Coordinate with the ARM on records information; assist records custodians in their divisions;

control and inspect file plans; provide guidance and assist in maintaining records, perform staff assistance visits, inspect records for retirement, dispose of records, ensure personnel are trained, and ensure records are in compliance.

1.3.5.13 RESERVED

1.3.5.14 S&T Information (STINFO) Liaison

The contractor shall:

1) Track suspense’s related to S&T information metrics and coordinate the final product. This includes: status of both draft and final technical reports (TRs), status of annual case file audits and action items resulting from those audits, status of initial, annual and final LMR accomplishments.

2) Manage suspenses (i.e., taskings to provide data and information). Suspense management includes, but is not limited to:

a) Research/clarify the task and providing a detailed write-up of the requirement.

b) Disseminate and track responses from, affected offices and individuals.

c) Compile information received and consolidate information into a single report/package.

d) Check responses for accuracy/compliance and request changes/additions as required.

e) Provide information needed to complete taskings and assistance to offices/individuals answering the suspense.

f) Provide suspense status and identifying issues.

3) Identify and suggest improvements in the STINFO services to include internal changes, maintain a current inventory of scientific and technical information to provide data to higher management.

basis to identify problems and recommend solutions.

1.3.5.15 Visitor Control Center (VCC) Support

The contractor shall:

1) Operate and manage the AFRL-Phillips Research Site VCC, including all related tasks (and including oversight/management of Space Development and Test Directorate system), and provide service daily, Monday-Friday, excluding Federal holidays.

2) Provide trained, substitute staff, as required, to ensure daily operation and coverage.

3) Maintain the appearance and conduct of the VCC in a professional manner

4) Ensure support personnel carry at least a SECRET security clearance.

5) Provide support for all aspects of the operation of the VCC including but not limited to: processing visit requests for approval, issuing visitor credentials, maintaining the Facility Commander Access Control Database, issuing and producing badges based on AF Form 2586s. Maintain AF Forms 2586 archives, and providing various reports upon request.

6) Provide customer service and provide guidance, (i.e, provide fax number or Security Management Office (SMO)), confirm receiving visit requests, greet customers and determine their needs, and provide support for meetings and conferences.

7) Monitor the entry control system for operability and service the system as needed, and maintain card readers and door magnets. The contractor shall notify the government when the system requires additional maintenance from ADT Security.

8) Follow DOD, USAF, SDTD (if applicable), and local regulations, instructions, and procedures pertaining to operation of the visitor control center.

1.4 MANAGEMENT REQUIREMENTS.

1.4.1 Quality Control Plan.

The contractor shall develop, maintain, enforce, and document a Quality Control Plan (QCP). The QCP shall ensure that the government receives the level of quality that is consistent with the requirements specified in each task order. The contractor shall be responsible for overall responsiveness, cost control, adherence to schedules, professional and cooperative behavior, technical quality of work, management of contractor team’s efforts including level of understanding of PRS mission, and commitment to customer satisfaction. The QCP shall be sufficiently detailed to provide the contractor’s methodology for identifying and recruiting qualified personnel for support requirements identified in the areas in Paragraph 1 of this PWS (“Description of Services”). The QCP shall also provide the contractor’s methodology for resolving problems identified by the Government during reviews conducted in accordance with Paragraph 2 of this PWS (“Service Delivery Summary”). The QCP shall also provide the contractor’s methodology for establishing an internal feedback system for support personnel, and for resolving problems identified by that feedback system.

The QCP shall be made available for government review upon request.

Three specific sections should be addressed to demonstrate and validate that the services or deliverables to be provided under the contract are completed with a level of quality that meets the minimum performance threshold established in the Service Delivery Summary (SDS) items found in the Performance Work Statement. Suggested table of contents and specifics for a Quality Control Plan:

- Quality Management Approach: The overall approach for managing contract quality is described in this section of the Quality Control Plan. Discuss your overall quality philosophy and describe how your employees are integrated into the quality management process.

- Quality Assurance: Quality assurance activities focus on the processes being used to manage and deliver the services or deliverables. Organizational charts, communication lines, decision making authorities, criteria to be employed when determining if and when to elevate a performance issue are among the areas that should be thoroughly described in the QCP.

- Quality Control and Quality Standards: Quality control activities should be performed continually throughout a contract to verify that management, services rendered or deliverables are of high quality. The PWS contains SDS items that establish performance thresholds or quality standards. The service provider’s performance will be evaluated against the SDS criteria before the performance is accepted. The QCP should describe how the service provider will determine when services or deliverables specified in the SDS are complete and correct. The service provider may also discuss and describe areas in the PWS felt to be of particular importance in the successful performance of this contract. As a minimum each SDS item should be discussed. Topics covered in this section of the QCP include:

- Identify each performance area and the level of importance to the overall contract;

- Identify the specific quality tools or tracking method(s) to be utilized for each performance area;

- Identify service provider metrics or report areas and frequencies;

- Identify the methods to be used to identify a performance weakness and describe resolution approaches whether discovered by your quality control processes or identified by the government.

2.0 SERVICE DELIVERY SUMMARY.

No more than three total instances of failure to meet PWS requirements, listed in the above SDS items per assessment period.

2.1 PERFORMANCE EVALUATION: Performance will be assessed through evaluation using the performance objectives and thresholds specified in the contract Service Delivery Summary, and/or Task Orders, (QAP have the right to conduct assessment for SDS items and non-SDS items as well.) For clarity, the Surveillance Reports (SRs) for each task order will be submitted to the COR, the COR will consolidate the inputs and provide a single report to the contracting officer for each period being reported. The CO will provide feedback to the contractor.

2.2 Any discrepancies or problems occurring during the assessment cycle will be brought to the attention of the COR, contract specialist and contracting officer by whatever means is most expeditious and appropriate (personal visit, phone call, or e-mail). The SR will be submitted to the Contracting Officer within 15 working days of the end of each assessment period. Each area assessed and rated, must be supported by objective data (or subjective observations). The evaluation areas used to assess the SDS items, and non-SDS items are:

2.2.1 Evaluation Area #1: Quality of Product or Service. Assess the contractor’s conformance to contract requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, environmental, or safety and health standards). List and assess any sub-elements to indicate different efforts where appropriate. Include, as applicable, information on the following:

· Are reports/data accurate?

· Does the product or service provided meet the specifications of the contract?

· Does the contractor’s work measure up to commonly accepted technical or professional standards?

· What degree of government technical direction was required to solve problems that arose during performance?

For Operations Support: Assess how successfully the contractor meets program quality objectives such as producability, reliability, maintainability and inspectability. The Approving Official (AO) must be flexible in how contractor success is measured; e.g., using data from field reliability and maintainability and failure reports, user comments and acceptance rates, and scrap and rework rates. These quantitative indicators may be useful later, for example, in source selection evaluations, in demonstrating continuous improvement, quality and reliability leadership that reflects progress in total quality management. Assess the contractor’s control of the overall production process to include material control, shop planning and control, and status.

2.2.2 Evaluation Area #2: Schedule. Assess the timeliness of the contractor against the completion of the contract, task orders, milestones, delivery schedules, and administrative requirements (e.g., efforts that contribute to or affect the schedule variance).

This assessment of the contractor’s adherence to the required delivery schedule should include the contractor’s efforts during the assessment period that contributes to or affects the schedule variance. This element applies to contract closeout activities as well as contract performance.

2.2.3 Evaluation Area #3: Cost Control. Assess the contractor’s effectiveness in forecasting, managing, and controlling contract cost. Include, as applicable, the following information:

· Does the contractor keep within the total estimated cost (what is the relationship of the negotiated costs and budgeted costs to actuals)?

· Did the contractor do anything innovative that resulted in cost savings?

· Were billings current, accurate and complete?

· Are the contractor’s budgetary internal controls adequate?

2.2.4 Evaluation Area #4: Business Relations. Assess the integration and coordination of all activity needed to execute the contract, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the contractor’s history of reasonable and cooperative behavior (to include timely identification of issues in controversy), and customer satisfaction. Include, as applicable, information on the following:

· Is the contractor oriented toward the customer?

· Is interaction between the contractor and the government satisfactory or does it need improvement?

· Include the adequacy of the contractor’s accounting, billing, and estimating systems and the contractor’s management of Government Furnished Property (GFP) if a substantial amount of GFP has been provided to the contractor under the contract.

2.2.5 Evaluation Area #5: Management of Personnel Assess the contractor’s performance in selecting, retaining, supporting, and replacing, when necessary, key personnel. For example:

· How well did the contractor match the qualifications of the position, as described in the contract, with the person who filled the key position?

· Did the contractor support key personnel so they were able to work effectively?

· If a key person did not perform well, what action was taken by the contractor to correct this?

If a replacement of a key person was necessary, did the replacement meet or exceed the qualifications of the position as described in the contract schedule

2.2. Frequency and Methods of Inspection:

Each task order receiving contractor support will perform surveillance reports. Assessments will be done quarterly upon contract award; good performance will be rewarded by reduced surveillance, with the objective being semi-annual assessments. Each Task Order will be assessed by the cognizant Quality Assurance Personnel (QAP—one per Task Order), and the results will be provided to the COR. The COR will compile the assessments from all task orders into one report and forward to the CO, who in turn will notify the contractor. Notwithstanding the requirement for periodic reporting, any discrepancies or problems occurring during the assessment cycle will be brought to the attention of the COR by the QAP. The COR will identify these discrepancies or problems to the BOSS contractor, through the CO and establish a schedule for resolution. The status report required by the Contract Data Requirements List for each Task Order will be provided to the cognizant QAPs for review and reconciliation by the COR. Discrepancies between the contractor’s status report and the QAP’s records will be identified to the contractor by the COR, and a schedule will be developed for resolution.

3.0 GOVERNMENT FURNISHED RESOURCES and SERVICES

When the Task Order requires the contractor to work in a government facility, government shall furnish and make available working space, equipment and network access. Copies of required materials cited in the RFP, PWS, DD Form 254, and/or in the Task Order will be provided to the contractor in hard copy or soft copy. All materials will remain the property of the government and will be returned to the QAP upon request or at the end of the Task Order period of performance.

3.1 Government Furnished Resources

a.) Facilities: The government will provide office space, cubicle, or work area (hereinafter referred to as “office”) for each requirement identified in a Task Order.

b.) Equipment:

1) ADPE Equipment and Software: The government will provide a computer for each position identified in the Task Orders. Each computer will have the basic necessary software required to perform the duties ascribed to the requirement (such as Microsoft Office).

2) Communication Equipment: Each office provided by the government will have a telephone. Each computer that must be linked to local servers and/or to the internet will be so linked.

c) Furniture: Each office provided by the government will have a desk and chair. Additional furniture (such as bookcases, credenzas, etc.) will be provided upon determination of need by the government.

d) Government Furnished Vehicles: The government will furnish all Vehicles/ Material Handling Equipment (MHE). The government will provide, for the Service Provider’s use in performance of this contract, the vehicles/MHE, as is, that are assigned to the organizations being supported. Government furnished vehicles will only be used in the performance of the contract. Under 41 CFR 101-38.301-1, contractors are prohibited from using such vehicles for home-to-work transportation consistent with Pub. L. 99-550 amending 31 U.S.C. 1344. The repair and maintenance of the aforementioned vehicles will be provided by the government to support the requirements of this PWS.

Vehicle/MHE Maintenance: The government will provide scheduled and unscheduled maintenance on the Government furnished vehicles. Wrecker service and roadside repairs will be available. The service provider shall be responsible for repair costs, parts and labor, which result from accidental damage, vehicle abuse, or other damage beyond fair wear and tear as determined by the vehicle maintenance personnel.

Inspections/Light Maintenance: The contractor/operator of all government vehicles will perform daily inspections of the vehicle and document their findings in the vehicle inspection forms. The contractor/operator shall also perform light maintenance on government furnished vehicles. Light maintenance includes checking oil, water, tires, washing the truck periodically when required, and taking the vehicle to maintenance when required by the government.

Fuel and Oil: The government will furnish all fuel, engine oil, and related petroleum products for government furnished vehicles/MHE for the performance of work listed herein.

Driver’s License: All service provider employees must have a valid state driver’s license and obtain a government license to operate the types of vehicles and MHE specified in this contract per AFI 24-301, paragraph 4.8, Vehicle Operations.

e) Custodial Service. Services which include cleaning of the bathrooms, cleaning of the common areas (to include vacuuming and sweeping and wet mopping), vacuuming of offices and cubicles will be provided by the government for offices provided in accordance with paragraph 3.1(a) above. It is the responsibility of the contractor to remove all trash created in offices provided in accordance with paragraph 3.1(a) above.

f) AFRL will request base telephone service for the contractor to include common user instruments. Telephone service provided will include access to local off base service, DSN and FTS as needed. All service will be provided for ‘official use only’ in performance of the contract. Commercial service as needed by the contractor for company business will not be provided.

3.2 Property Control Procedures

Property control procedures will be established by the contractor for all government furnished property, facilities and equipment in accordance with government instructions. Computers and peripheral equipment will not be signed over to the contractor as Government Furnished Equipment. Hand receipts will be used to track the assignment of such equipment, and location and condition will be verified through periodic audits. The contractor’s signature on a hand receipt shall indicate the contractor’s acceptance of responsibility for the proper use and care of such equipment. This could include financial responsibility for lost or stolen equipment if contractor negligence is established. The contractor may perform the duties of ITE Custodian, Equipment Custodian and Logistics Support Stock Monitor per the below statement.

"Contractor shall perform the duties of ITE Custodian and Equipment Custodian, on an as required basis, in accordance with AFI 23-111, AFI 33-112 Computer System Management, and AFMCI 23-201 Logistics Materiel Control Activity Operation Instruction. In addition the contractor shall perform the duties of Logistics Support Stock Monitor, on an as required basis, in accordance with AFMCI 23-201 and AFMCP 23-202."

3.3 Records Management

All records generated under this PWS are government property. Contractor shall comply with the provisions and requirements of the AFRL Records Management program.

Contractor shall ensure all records are properly maintained, protected, disposed of, and staged in accordance with AFI 33-322, Records Management Program and associated supplements; AFI 33-364, Records Disposition-Procedures and Responsibilities;

and AFRLI 61-201, Research and Development (R&D) Case Files and associated supplements.

3.4 Base Support

Office space, office supplies, computer equipment and time, telephone, computer graphic equipment (such as a scanner), and reproduction facilities will be provided for each requirement identified in the Task Orders. Offices will be provided for the Contract Manager and their deputy.

3.5 Contractor Personnel.

The contractor shall be responsible for employing qualified personnel to perform all tasks. The contractor shall have the personnel, organization, and administrative controls necessary to ensure that all delivered services and products meet all requirements specified in the PWS. Many of the services provided in this effort require close interface with higher-level government personnel such as visiting VIPs, commanders and others. The contractor shall ensure that its employees bring these customer issues or customer problems which they cannot resolve to the QAP or CO prior to escalating issues. All contractor personnel shall meet the applicable personnel security requirements as stated in this PWS and in the task order. The contractor shall ensure that their contractor personnel maintain the knowledge required to perform the tasks in the PWS and that appropriate and timely training is provided. The individual task orders identify the specific requirements to be provided in paragraph 1.3 and the Historical Matrices provide the percentage of workload required for each position.

3.6 Management of Hardware and Software.

Where directly related to the performance of the effort, the contractor shall maintain and operate computer hardware and software. (see paragraph 3.2)

3.7 Moving and Protection of Equipment.

The contractor shall not move government property or government-furnished property without prior written approval of the QAP. The contractor shall prepare appropriate inventory and property documentation to update equipment inventories maintained by supported AFRL activities, when deemed necessary by the government. Government property shall not be transferred or removed from buildings without first obtaining appropriate building passes authorizing the transfer or removal of that property. The contractor shall properly complete all required forms and take diligent care in the moving and protection of government property. Unauthorized use of building passes, unauthorized removal of government property, careless or malicious handling of government property by contractor personnel, will be cause for immediate removal from the building and from the building access list.

4.0 GENERAL INFORMATION

4.1 General Management.

No separate task order will be issued for general program management. The contractor shall meet with the government representative(s) as necessary to review contract status.

4.2 Program Management

The contractor shall prepare a Program Management Plan (PMP) that details how requirements of this effort will be met, particularly the requirements of this Contract/Personnel Management Section. The contractor shall provide this PMP with the proposal, and shall adhere to the PMP throughout the life of this contract, including the task orders. The PMP will be reviewed annually to facilitate possible updates.

4.3 Contract Financial Management

The contractor shall submit a monthly cost and status report detailing funds status for the support involved in this effort as specified in CDRL A001. The monthly report shall address each Task Order (TO).

The contractor shall monitor funds expenditures of all TOs and inform the CO, Contracting Officer’s Representative of any projected shortages or overages and recommend action as soon as such shortages or overages are identified. To receive payment, the COR will certify that acceptable services were received, in accordance with the terms and conditions of the contract.

4.4 Contract Manager

The contractor shall designate a contract manager who shall be responsible for the performance of the contract and shall have full authority to act for the contractor on all contractual matters relating to the daily operations of this contract. The contract manager and deputy will be required to be on-site, in offices provided by the government in an AFRL facility. The name of this person and their deputy, who shall act for the contractor when the manager is absent, shall be submitted to the CO for approval at time of contract award, and no later than thirty (30) calendar days prior to start date of the subsequent TOs. Offices will be provided for the contract manager and their deputy (see Paragraph 3.3, “Base Support”).

The contract manager, or deputy, shall be available during normal duty hours within thirty (30) minutes to meet on the installation with government personnel designated by the CO to discuss problem areas. The contract manager, or deputy, shall be on-site during normal duty hours, during contingencies, and other times as directed by the CO. After normal duty hours, the contract manager or deputy shall be available on site within two (2) hours after notification. The contractor shall provide a toll-free telephone number(s) for contacting the contract manager and deputy outside of normal duty hours. The Contract Manager shall ensure that all employees provide copies of their in-processing and out-processing checklists to the QAP for filing within their applicable task order files.

4.5 Security Manager

The contractor shall assign an individual as an organizational Security Manager and centrally manage and administer the security requirements of this PWS.

4.6 Contractor Employees

The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population. Specific employee requirements will be addressed in individual task orders. At a minimum, all contract personnel shall:

· Be citizens of the United States of America.

· Be able to understand, read, write, speak and conduct business in the English language in order to understand and discuss safety and environmental warnings and communicate with customers. (Speaking skills are not required of any contractor employees who are hearing impaired.)

· Have a working knowledge of computers, Microsoft Windows, and Microsoft Office software.

· Present a professional appearance, and wear badges identifying them as contractors.

· In-process and out-process through, and comply with all requirements of the Human Resource organization of the organization they support (this includes providing their Social Security. Number for tracking purposes)

· Comply with all applicable Government regulations.

4.7 Travel and Other Direct Costs (ODCs)

The contractor may be required to travel during the performance of this effort. Contractor employees may be required to travel to various locations within the continental United States (CONUS) and outside the continental United States (OCONUS) in performance of Task Orders. All ODC expenditures shall require prior written authorization from the COR. Verbal authorization is not adequate. Travel costs up to $2,500 will be approved by the COR. Travel costs in excess of $2,500 will be approved by the Procurement Contracting Officer (PCO). All travel requests must be generated by the contractor, signed by the contractor Program Manager, and approved by the appropriate individual as identified above. NOTE: Regardless of who approves the ODC travel request, a copy of all the paperwork must be forwarded to the PCO prior to travel. All non-travel ODC expenditures must be signed by the QAP and approved by the COR. Invoices shall include breakdowns that show details of the travel costs incurred.

4.8 Toxicological Testing

All contractor employees shall be subject to toxicological testing as a result of investigation, IAW AFI 91-204 “Safety Investigations and Reports” paragraph 2.7.5, when an individual’s actions or inactions are suspected as factors in a mishap sequence. The CO will identify the employees to be tested and the substances for which those employees must be tested. The contractor shall accomplish the specified testing using a local federally certified medical toxicological testing facility at government expense.