Attachment 1 - PWS Consolidated Base Pest Control Services 1May2024.pdf

Attachment 1 FA9301-24-R-0007

Base Pest Control Services Performance Work Statement Page - 1 - of 51

PERFORMANCE WORK STATEMENT

FOR

CONSOLIDATED PEST CONTROL SERVICES

BASE PEST

AT

EDWARDS AIR FORCE BASE, CALIFORNIA

(MAIN BASE, NATIONAL AERONAUTICS AND SPACE ADMINISTRATION (NASA),

AIR FORCE RESEARCH LABORATORY (AFRL) & AIR FORCE PLANT 42 (AFP42)

01 May 2024

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Table of Contents

1.0 SECTION I: DESCRIPTION OF SERVICES ............................................................................................... - 4 -

1.1. General. ..................................................................................................................................................... - 4 -

1.2. Background................................................................................................................................................ - 4 -

1.3. Inherently Governmental Function. ........................................................................................................... - 4 -

1.4. Period of Performance. .............................................................................................................................. - 4 -

1.5. Place of Performance. ................................................................................................................................ - 4 -

1.6. Specific Tasks. ........................................................................................................................................... - 4 -

1.7. Historical Data. .......................................................................................................................................... - 8 -

1.8. Minimum Qualifications. .......................................................................................................................... - 8 -

1.9. Deliverables.. ............................................................................................................................................. - 8 -

2.0 SECTION II: Service Summary (SS) .............................................................................................................. - 9 -

2.1. General ...................................................................................................................................................... - 9 -

2.2. Performance Evaluation. ........................................................................................................................... - 9 -

2.3. Government Quality Assurance. .............................................................................................................. - 12 -

2.4. Performance Assessment. ........................................................................................................................ - 13 -

2.5. Quarterly Progress Meetings. .................................................................................................................. - 13 -

2.6. Contracting Officer Representative (COR). ............................................................................................ - 13 -

2.7. Quality Control. ....................................................................................................................................... - 14 -

2.8. Contractor’s Performance. ....................................................................................................................... - 14 -

3.0 SECTION III: GOVERNMENT FURNISHED PROPERTY AND SERVICES ........................................ - 15 -

3.1. Government Furnished Services (Base Support). .................................................................................... - 15 -

3.2. Utilities. ................................................................................................................................................... - 15 -

3.3. Security Forces. ....................................................................................................................................... - 15 -

3.4. Fire Department. ...................................................................................................................................... - 15 -

4.0 SECTION IV: GENERAL INFORMATION .............................................................................................. - 16 -

4.1. Hours of Operation. ................................................................................................................................. - 16 -

4.2. Contract Personnel ................................................................................................................................... - 16 -

4.3. Continuation of Essential DoD Contractor Services During Crisis. ........................................................ - 18 -

4.4. Conservation of Utilities. ......................................................................................................................... - 19 -

4.5. Environmental Protection. ....................................................................................................................... - 19 -

4.6. Miscellaneous Paragraphs. ...................................................................................................................... - 19 -

4.7. Security .................................................................................................................................................... - 21 -

4.8. Safety ....................................................................................................................................................... - 24 -

5.0 SECTION V: APPENDICES & EXHIBITS ................................................................................................. - 26 -

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APPENDIX 1 – Definitions, Abbreviations, and Acronyms .............................................................................. - 26 -

APPENDIX 2 – Applicable Publications and Forms .......................................................................................... - 28 -

APPENDIX 3 – Over and Above Work Request Form ...................................................................................... - 30 -

APPENDIX 4 – Workload Estimates .................................................................................................................. - 31 -

APPENDIX 5 – Edwards AFB Workload Data .................................................................................................. - 32 -

APPENDIX 6 - Edwards AFB Maps and/or Site Plans/Descriptions ................................................................. - 33 -

APPENDIX 7 – AFP 42 Estimated Workload Data ............................................................................................ - 34 -

APPENDIX 8 – AFP 42 Maps and/or Site Plans/Descriptions ........................................................................... - 35 -

APPENDIX 9 - West Nile Virus Sampling Protocol .......................................................................................... - 38 -

APPENDIX 10 - IPM Plan Or Strategy Outline ................................................................................................. - 41 -

APPENDIX 11 - Contractor Hazardous Materials Usage Tracking Form .......................................................... - 42 -

APPENDIX 12 - Table of Submittals and Reports ............................................................................................. - 43 -

APPENDIX 13 - Daily and Monthly Pesticide Usage Report ............................................................................ - 44 -

APPENDIX 14 - Monthly Invoice Services Breakdown Report ......................................................................... - 44 -

APPENDIX 15 - Pesticides Authorized for use on Edwards AFB ..................................................................... - 45 -

APPENDIX 16 - Pesticides Authorized for use on A.F. Plant 42 ....................................................................... - 48 -

APPENDIX 17 - Standard List of Pesticides Available to DoD Components and Agencies ............................. - 48 -

APPENDIX 19 – Force Protection ...................................................................................................................... - 49 -

APPENDIX 20 – Antiterrorism Awareness ........................................................................................................ - 50 -

APPENDIX 21 – Desert Tortoise Handout ......................................................................................................... - 51 -

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1.0 SECTION I: DESCRIPTION OF SERVICES

1.1. General. This is a non-personnel services contract to provide Pest Control Service. The government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the government.

1.1.1. Description of Services/Objectives. The contractor shall provide all management, personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Pest Control Service as defined in this Performance Work Statement (PWS) except for those items specified as Government Furnished Property and services. The contractor shall perform to the standards in this contract. This includes the planning, coordination, and surveillance of the activities necessary to ensure disciplined work performance and timely resources application to accomplish all tasking under the contract. The contractor shall be responsible for maintaining communication with the contracting officer (CO) and the contracting officer’s representative (COR), and to immediately notify both the CO and the COR of any problems that would prevent timely performance of this contract. The contractor is responsible for and required to implement, and maintain management control systems necessary to plan, organize, direct, and control all activities under this contract.

1.2. Background. Pest control is the prevention, monitoring, and eradication of unwanted pests to keep the number of pests down to a level where the risk to people, food and the environment is minimized. Pest Control services shall be performed in accordance with (IAW) industry commercial standards, Air Force Manual, AFMAN 32-1053 Integrated Pest Management Program, (06 Aug 19) and Department of Defense Instruction (DoDI), 4150.07, “DoD Pest Management Program,” dated 26 December 2019 and Department of Defense Manual (DoDM 4150.07, Volume 1, dated 22 January 2020 that applies to contract pest management operations as well as the 412TW Installation Pest Management Plan (IPMP).

1.3. Inherently Governmental Function. The contractor shall not perform inherently governmental functions as defined in FAR Subpart 7.5 in relationship to this PWS.

1.4. Period of Performance. This is a 5-year IDIQ contract with 1 basic year and 4, 1-year ordering periods.

1.5. Place of Performance. The contractor shall perform the services in the PWS at Edwards Air Force Base, (EAFB), National Aeronautics and Space Administration (NASA), Air Force Research Laboratory (AFRL), Edwards, California, and Air Force Plant 42 (AFP42), Palmdale, California (aa collectively referred to as base).

1.6. Specific Tasks. The Contractor shall provide a copy of their current California Department of Pesticide Regulation Pest Control Business Main License; a current copy of the Company's Registration issued by California Structural Pest Control Board; and a current copy of Pest Control Operators License Branch 2 and 3 issued by the California Structural Pest Control Board License to the individual(s) identified as the company’s qualifying manager(s) submitted to the CO and COR with their proposal. The Contractor shall provide a copy of Employees State of California Structural Pest Control Board Applicators License Branch 2 and 3 to the Installation Pest Management Coordinator (IPMC) and COR within ten (10) business days of contract award or prior to application, whichever comes first. The Contractor’s technician shall contact the Contract Officer Representative (COR) upon arrival to Edwards AFB, NASA, AFP42 or AFRL and prior to departure from the installations.

1.6.1. The Contractor shall develop and submit an IPM plan for approval to the IPMC and COR within fifteen

(15) business days after contract award, and then fifteen (15) business days prior to the end of each contracted

Page - 5 - of 51 fiscal year and updated by the contractor when strategies and chemicals change. The Plan will be reviewed by IPMC and forwarded to the Command Pest Management Consultant (PMC) for approval.

The IPM plan shall be written IAW the outline provided in Appendix 10. All pesticide applications shall be recorded IAW Government directed procedures. In addition, the IPM plan shall comply with all applicable Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA), Federal, and State/Local regulatory guidance on pesticide usage, disposal and applications.

1.6.1.2. The Contractor’s IPM plan shall establish the strategy and methods for conducting a safe, effective, and environmentally sound pest management program. In developing their IPM plan, the Contractor shall address continuous monitoring, pest response and removal procedures, record keeping, warranties, pest education, and communications to prevent pests and disease vectors and bird control on airfields. The IPM approach shall use targeted (effective and environmentally sound) methods, including habitat/facility modification, biologically/genetic/cultural control, mechanical/physical control, and where necessary, the judicious use of least hazardous pesticides.

1.6.1.3. A list of all pesticides to be used for pest control services shall be included in the IPM plan. Only pesticides registered for use in the state of California and approved by the AFMC Pest Management Consultant shall be used. This list is located in Appendix 17. If the Contractor desires to use a pesticide product not found in Appendix 17, the Contractor shall submit the product’s EPA Label and SDS to the COR for review and approval prior to use. The Contractor shall provide electronic copies of the Safety Data Sheets (SDS) and labels to the COR along with the IPM Plan. Appendix 15 and Appendix 16 lists the Pesticides currently authorized for use.

1.6.2. Structural Pest Control Services.

1.6.2.1. Monthly Food Facility Inspections Services. Inspections of food service facilities and childcare food facilities shall be accomplished on a monthly basis. Inspections shall include facility sanitation, pest exclusion as well as the presence of pests. Facility sanitation and pest exclusion is the responsibility of the Facility Manager.

However, preventive measures will be the primary pest management control tool followed by trapping and chemical application if necessary. All inspections and treatments performed within the month shall be included in the monthly service charge. Contractor shall provide a hard copy of the Inspection reports to Food Service Manager or designated POC within (5) business days upon completion. Contractor shall provide and email of the monthly inspection reports to the COR within (5) business days. The Contractor shall complete all requests for treatment/service at food preparation and consumption facilities, and child development centers within four (4) business hours of notification, or coordination with the COR or IPMC. Treatments shall be performed prior to the facility opening, or at a time approved by the COR or IPMC. The Contractor shall coordinate all pesticide applications at food preparation and consumption facilities, and child development centers with Public Health, COR and IPMC prior to treatment. The Contractor shall provide a written schedule (email is acceptable) to the COR at least five (5) business days prior to the next service month to the COR and IPMC. Inspections and treatments include all areas of the facility that have food preparation, food storage and dining areas, see Appendix

5. These areas shall include adjoining rooms and openings to the exterior of the facility. These areas will include fly control. If fly light traps are utilized, the Contractor shall ensure all light bulbs are working and the capture pad is not saturated with flies. If bulbs are found defective or capture pads are full, the Contractor shall remove and replace as required to control flies. The Contractor shall not use pest electrocution devices (bug zappers).

1.6.2.2. Service Calls for Commercial and Administrative Facilities. The Contractor shall complete all pest control requests within eight (8) business hours from receipt of request. Contractor shall coordinate with the facility managers on pest management practices to keep pests under control using the least amount of pesticides.

The Contractor shall contact facility manager or alternate prior to any pest control actions.

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1.6.2.3. Removal/Collection of Dead Animals. The Contractor shall remove or collect dead animals along roadways and in common use areas within 8 hours from receipt of request. Large animals along roadways shall be disposed of by moving to a location away from the roadway that is not visible to passing traffic. Large dead animals in common areas shall be disposed of at the base landfill. Small dead animals (rabbits, squirrels, etc.)

shall be disposed of in a dumpster, away from the roadway, or at the base landfill. If disposed of in a dumpster, small dead animals shall first be placed in two secured plastic garbage bags. Facility Managers will be responsible for disposal of dead animals within their respective facility boundaries. Dead dogs and cats shall be taken to the Base Veterinarian to have them scanned for the presence of an identification microchip before disposal.

1.6.2.4. Pest Control Service for Athletic Fields, Parks and Improved/Unimproved Common Areas.

Athletic fields parks and common area pest control service requests shall be approved in writing by the COR or IPMC prior to work being accomplished. The Contractor shall provide in writing (email is acceptable) an estimate of the hours required to perform services. The pest control for these areas shall be primarily gophers, squirrels, and rabbits. Other pests may be included, based on the written request from the COR or IPMC. The control method used and notifications shall comply with approved Federal, State, County, DoD, AF and Local regulations. The Contractor shall start pest control actions within one (1) business day from receipt of written request from COR or IPMC. Notifications shall be posted to advise personnel of pending actions a minimum of 24 hours before treatment and for at least 72 hours after pest control treatment is completed. Service will include posting notification of times personnel are not to enter the area. For control actions that are scheduled to be started after a weekend, notices shall be posted the last business day before the weekend.

1.6.2.5. Mosquito and Larvae Control. Contractor shall perform treatment and ensure effectiveness of treatment of areas that have been identified as mosquito harborage and breeding areas by Public Health, COR or IPMC. All treatments to identified areas shall be with written approval from COR or IPMC.

1.6.2.6. Emergency Pest Control Service. Upon notification by the Contracting Officer (CO), COR or IPMC, the Contractor shall perform emergency services to include after business hours and weekends (See 4.1. Hours of Operation). The Contractor shall commence services within one (1) hour from time of notification during normal business hours and within two (2) hours outside normal business hours. Contractor to contact COR by phone upon arrival to location and upon completion of service. Prior to contract start, the Contractor shall provide the CO, COR and the IPMC with the contract manager’s complete contact information to include a 24-hour phone number and email. Service shall be performed within specified times and ensure the pests are eliminated/removed. For purposes of this PWS and IAW DoDI 4150.07, emergency services shall be utilized for the control of potential medically important pests, such as venomous arthropods and venomous snakes, which could affect human health and those pests which could cause damage to Government property. In addition, Emergency Services may be required at the discretion of the CO or COR to ensure the continuation of mission services and/or requirements.

1.6.2.7. Pest Control Cleanup Services. Products of pest activity, including feces, nesting materials, animal, bird and rodent carcasses shall be removed and disposed of IAW applicable laws. Areas contaminated with pest feces, to include bird droppings, shall be cleaned and disinfected. All requests for Pest Control Cleanup service shall be via written request from the COR or IPMC. The Contractor shall provide in writing (email is acceptable) a cost estimate of the area that requires cleanup services in square feet to the COR.

1.6.2.8. West Nile Virus (WNV) Bird Sampling. Test dead birds for West Nile virus using oral swab technique IAW with California Department of Public Health protocol (Appendix 9). Forward WNV test results to the COR and IPMC upon receipt. All requests for WNV testing shall be via written request from the COR or IPMC.

1.6.3. OVER AND ABOVE (O&A) SERVICES AND PROCEDURES

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1.6.3.1. O&A Services. O&A services required outside the Contractor’s control. This permits the Government and the Contractor to negotiate materials and labor, which are within the general scope of the contract and are necessary to perform services beyond routine service calls and are not specifically identified and priced. The Contractor shall not proceed with the O&A work until a work order has been approved and a Task Order awarded. The Contractor shall commence work and complete work by the mutually agreed upon dates.

1.6.3.2. O&A Procedures. The following procedures shall apply for all O&A work requests pertaining to this contract:

a. The COR shall request an O&A work request form (shown in Appendix 3) from the Contractor for work at any dollar amount per occurrence. The Contractor shall submit the form, with all applicable fields completed, to the COR within five business days for non-emergencies and within one business day for emergencies.

b. All work requests submitted with a total value of less than $2,500.00 will be reviewed and approved by the COR. All O&A work requests of $2,500.00 or more will be reviewed by the COR, but must be approved by the CO to make the determination of a fair and reasonable price.

c. The COR for this contract shall –

1. Promptly review the O&A work request for technical acceptability and the reasonableness of the price.

2. Verify that the proposed work is required, appropriate, and is not covered under the basic contract line item(s).

3. Verify that funding is available for the O&A work request.

4. The COR shall inform and coordinate with other appropriate Government agencies on base as necessary, in a timely and professional manner.

5. Approval will be done in writing, unless under emergency conditions where oral approval may be used which may only be given by the CO. All oral approvals will be followed up in writing. The approval will establish a firm-fixed price for the work request. Failure of the Contractor to provide the information required on the O&A work request, within the specified time frame, may be grounds for the Government to openly compete the O&A service. If the Government and the Contractor cannot agree upon a firm-fixed price for the O&A work request, the Government has the right to openly compete the O&A work.

1.6.4. PESTICIDE MIXING AND STORAGE

1.6.4.1. Pesticides Stored Off-Base. All pesticides shall be stored off-base. All unused pesticides, empty pesticide containers and residue shall be disposed of properly at an approved off-base disposal area. Chemical mixing for immediate application may be accomplished at the site of application/treatment and only state certified applicators may mix or apply pesticides IAW AFMAN 32-1053, para. 3.15.5. Integrated Pest Management Program (06 Aug 2019). Contractor shall provide a spill container at mixing areas to ensure that no chemicals impact an area that is not being treated. The Contractor shall have an operational emergency eyewash kit available at each mixing location. In the event the Contractor spills or releases any hazardous substances;

example, substances listed in Code of Federal Regulation 40(CFR)302, the Contractor shall immediately notify the COR.

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1.6.5. FACILITY MANAGER TRAINING

Contractor shall provide training to facility managers, food service managers, on methods to reduce and prevent pest infestations. This training shall be accomplished during monthly food service facility inspections.

1.6.6. PEST CONTROL RECORDS AND REPORTS

1.6.6.1. Pesticide Usage Daily Report. The Contractor shall forward an electronic report of pesticide usage and pest control services provided to the COR, by 1300 each business day following the day services are provided.

The report shall include the service call request number and any other comments IAW Government directed procedures (See Appendix 13).

1.6.6.2. Pesticide Usage Monthly Report. The Contractor shall forward an electronic report of pesticide usage and pest control services provided for the entire month to the COR electronically within the first five business days of the following month IAW Government directed procedures (See Appendix 13).

1.6.6.3. Pest Control Monthly Invoice Summary Report. The Contractor shall provide COR with a monthly summary of services provided (See Appendix 14) electronically within the first five business days of the following month IAW Government directed procedures.

1.7. Historical Data. The tasks described above have been performed in the past by Pestmaster full-time equivalent employees. (See Appendix 4, Appendix 5 and Appendix 7).

1.8. Minimum Qualifications. The Contractor shall provide a copy of their current California Department of Pesticide Regulation Pest Control Business Main License; a current copy of the Company's Registration issued by California Structural Pest Control Board; and a current copy of Pest Control Operators License Branch 2 and 3 issued by the California Structural Pest Control Board License to the individual(s) identified as the company’s qualifying manager(s) with their proposal. The Contractor shall provide a copy of Employees State of California Structural Pest Control Board Applicators License Branch 2 and 3 to the Installation Pest Management Coordinator (IPMC) within ten (10) business days of contract award or prior to application, whichever comes first.

1.9. Deliverables.

1.9.1. See Appendix 12

1.9.2. Data. The government has unlimited rights to all deliverables of this contract.

1.9.3. Inspection. Deliverables will be inspected by the government within 5 workdays of receipt. Progress meetings may be held as required.

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2.0 SECTION II: Service Summary (SS)

2.1. General. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success but do not represent all contract performance requirements. All contract performance requirements in this PWS will be monitored.

2.2. Performance Evaluation. Performance of a service shall be evaluated to determine whether or not it meets the performance requirements of this contract. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. In the case of issued Corrective Action Reports (CARs), the Contracting Officer shall take appropriate measures according to inspection of services clause in the contract, i.e., FAR 52.246-4, 52.246-5, or 52.212-4(a). Corrective Action Reports may categorize nonconformance as minor, major or critical IAW the following FAR 46.101 definitions:

“Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose or is a departure from established standards having little bearing on the effective use or operation of the supplies or services.

“Major nonconformance” means a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose.

“Critical nonconformance” means a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission.

SS#

Performance Objective

PWS

Section

Performance Threshold

Rating Criteria

Quality

Pest Control Services:

Pests are under control. Pest control is the prevention, monitoring, and eradication of unwanted pests to keep the number of pests down to a level where the risk to people, food and the environment is minimized.

1.6.2.

Pest are under control 95% of the time. Percentage based on total number of pest control service requests performed monthly that require no follow-on service.

Method: Pest control % = 1 - (# of required follow-on services / # total services).

Monthly service requests:

100% = Very Good

95% = Satisfactory

90% = Marginal

<90% = Unsatisfactory

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Schedule

Food Facility Inspections Services:

Contractor provides written schedule to the COR one month prior to scheduled service. Inspections are performed IAW schedule.

1.6.2.1.

Schedule provided COR at least five (5) business days prior to the next service month to the COR and performs 100% inspections IAW schedule each month.

Food Inspections performed timely.

100% = Satisfactory

<100% = Unsatisfactory

Pest Control Response Times and Coordination:

Contractor responds to service requests IAW response times in the PWS and, Coordinate all pesticide applications at food preparation and consumption facilities, medical facilities and child development centers with Public Health, COR and IPMC, prior to treatment.

1.6.2.

4.1.

Commercial pest control requests are performed within eight

(8) business hours from receipt of request based on the number of monthly service calls and, Athletic Fields, Parks Improved/Unimproved Common Area pest control requests performed within one

(1) business day from receipt of written request from COR and, pesticide applications at food preparation and consumption facilities, medical facilities and child development centers coordinated with Public Health, COR and IPMC, prior to treatment, with no more than 2 discrepancies per month.

Number of Discrepancies:

1 = Very Good

2 = Satisfactory

3 = Marginal

4 = Unsatisfactory

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Management

Pest Control Records and Reports:

Daily and Monthly Pesticide Usage Reports and Monthly

Invoice Summary are accurate and submitted within time frames required in the

PWS.

1.6.6.

Pesticide Usage Daily Report is provided to the COR, by 1300 each business day following the day services are provided and, Pesticide Usage Monthly Report provided within the first five business days of the following month and, Monthly Invoice Summary Report provided electronically within the first five business days of the following month, with no more than two discrepancies per month.

Number of Discrepancies:

0 = Very Good

2 = Satisfactory

3 = Unsatisfactory

Perform Emergency Pest Control Services:

Contractor shall perform emergency. Pest control services both during and after business hours IAW timeframes identified in PWS para 1.6.2.6.

1.6.2.6.

All emergency Pest Control Service requests shall be performed within 1 hour during normal business hours and within 2 hours outside normal business hours.

Emergency Service requests performed within 1 hour during normal business hours and within 2 hours outside normal business hours.

100% = Satisfactory

<100% = Unsatisfactory

Regulatory

Integrated Pest Management (IPM) Plan:

The Contractor shall develop and submit an IPM Plan within 15 business days after contract award, 1st of September, 1.6.1

IPM plan submitted within 15 business days after contract award, and 15 business days prior to the end of each contracted fiscal year and revised when strategies and chemicals

Discrepancies:

0 = Satisfactory

> 1 = Unsatisfactory

Page - 12 - of 51 and 15 business days prior to the end of each contracted fiscal year and revised when strategies and chemicals change.

change with no discrepancies.

Contractor Employee Certification:

Contractor shall have a State of California certified pest control manager specifically assigned to support this contract available within one hour to meet with Government personnel (telephonically or in person) during business hours. All pesticide Applicators shall be current California State Certified.

1.6.

4.2.2.

Contractor shall have a State of CA pest control manager and available IAW the PWS.

All applicators shall be CA State Certified/License as required with no discrepancies.

Pesticide Storage:

All pesticides shall be stored off-base. All unused pesticides, empty pesticide containers and residue shall be disposed of properly at an approved off-base disposal area.

1.6.4.1.

All pesticides are stored off base, all unused pesticides, empty containers and residue disposed of properly at an approved off base disposal area with no discrepancies.

2.3. Government Quality Assurance. The government shall inspect and evaluate the contractors’ performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s work schedule, or modified version thereof, to record validation results. Results of the validation then becomes the official Air Force record of the contractor’s performance. Government surveillance of tasks not listed in the PWS or by methods other than those listed in the PWS (such as provided for by the Inspection of Services clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO as a result of surveillance will be according to the terms of this contract.

2.3.1. The government will periodically evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP). The government may inspect each task as completed and increase the number of quality assurance inspections if deemed appropriate because of repeated failures discovered during surveillance inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality assurance inspections if performance dictates.

2.3.2. When an observation indicates defective contractor performance, the COR will require the contractor’s Contract Manager or representative at the site to initial the observation. The formal process is, when a performance threshold has not been met or contractor performance has not been accomplished, the COR will

Page - 13 - of 51 initiate and provide the CO a Corrective Action Report (CAR) for issuance to the contactor. The contractor shall respond to the CAR IAW instructions provided within the CAR. While the formal process of this paragraph to address unacceptable contractor performance is always available, the Government reserves the right to initiate a less formal process involving the contractor, the COR and the CO meeting together at no additional cost to the Government regarding unacceptable contractor performance.

2.4. Performance Assessment.

2.4.1. Periodic Surveillance. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s services. Periodic surveillance will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

2.4.2. Customer Complaints. The COR will receive and investigate all complaints. The COR will be responsible for validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor. Validated customer complaints shall be reperformed, if possible, within 3 business days of notification at no additional cost to the Government IAW the inspection clause of the contract and the direction of the Contracting Officer.

2.4.3. Review of Audits. COR reviews result of the contractor’s accepted quality management system audits and related quality metrics.

2.4.4. 100 Percent Inspection. This method requires the COR to do 100 percent inspection on all task performed. Appropriate for tasks that occur infrequently. Usually only deals with Safety and/or Security, unless mandated by an Air Force Instruction (AFI) or industry standard.

2.5. Quarterly Progress Meetings. The CO, Government’s Program Manager (PM), /Functional Services Manager (FMS), COR, other government personnel as appropriate, and the contractor shall meet quarterly to discuss the contractor’s performance.

The following issues, at a minimum, shall be discussed:

- Opportunities to improve the contract,

- Any modifications required of the contract,

- Unsatisfactory inspections,

- Valid customer complaints against each performance objective observed, and

- Steps taken by the contractor to prevent occurrences in the future.

The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.5.1. The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification within 5 working days to the CO identifying areas of non-concurrence for resolution.

2.6. Contracting Officer Representative (COR). CORs are representatives of the CO and will participate in the administration of this contract. After award of the contract, the contractor will be provided a letter identifying the COR and setting forth their duties and authorities. The COR is not authorized to change any of the terms and conditions of the contract/task order.

2.6.1. Acquisition Team Meetings. The contractor’s Contact Manager (CM) with the CO, Contract Administrator (CA), COR, and other government personnel constitute an acquisition team (See FAR 1.102 (c)

Page - 14 - of 51 and shall meet on a regular basis. The Acquisition Team will establish how often meetings are needed based on contract complexity. As a subset of the Acquisition Team, Government members of the Acquisition Team are often referred to as the Multi-Functional Team (MFT) and may meet as determined by the MFT. The contractor may request a meeting with the CO when the contractor believes such a meeting is necessary. If the CO or CA deems necessary, written minutes of any such meetings shall be recorded by the CA in the contract file and signed by the PM and the CO or CA. If the contractor does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the CO within 10 calendar days following receipt of the minutes.

2.7. Quality Control. In compliance with the applicable contract clauses FAR 52.246-4 thru FAR 52.246-5, entitled, “Inspection of Services (Fixed Price and Cost-Reimbursement),” or FAR 52.212-4(a) Commercial Terms and Conditions Inspection/Acceptance, develop and maintain an effective quality control program to ensure services are performed IAW this PWS, applicable laws and regulations and IAW best commercial practices.

2.7.1. Quality Control Plan (QCP). The contractor shall be required to submit and maintain an acceptable QCP. Within 30 days after contract award or within 14 days after the need for changes to an existing QCP, the contractor will submit a QCP to the CO and COR. The CO will notify the contractor of acceptance or required modifications to the plan. The contractor shall make appropriate modifications and obtain acceptance of the plan by the CO within 30 days. The contractor’s QCP shall contain, at a minimum, the following descriptive items:

a. The inspection system to cover all services. Description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspector(s).

b. The methods to be used for identifying and preventing defects in the quality of services performed.

c. How the records will be kept. Records must document all inspections and corrective or preventive actions taken.

2.8. Contractor’s Performance. The government assesses a contractor’s performance on an on-going basis, both positive and negative, and provides a record on a given contract during a specified period of time.

2.8.1. Past Performance Information (PPI). PPI can be provided to other government agencies, as requested.

2.8.2. Contractor Performance Assessment Report (CPARS). Depending on the estimated value of the contract, formal assessment and reporting of contractor performance is documented using the CPARS system. An assessment usually provided on an annual basis is sent to the contractor’s representative for their comment. The contractor shall have up to 60 days to review and comment on the assessment. Past Performance assessment reports will be protected by all parties and treated by government personnel as marked “Controlled Unclassified Information (CUI)/Source Selection Sensitive Information in accordance with FAR 2.101, 3.104 and 42.1503”.

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3.0 SECTION III: GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Government Furnished Services (Base Support). The government will provide utilities, security forces, and fire department.

3.1.1. Emergency Medical Services. Edwards AFB will provide emergency medical services for contractor personnel in performance of services under this contract base IAW AFMAN 41-210. The contractor shall reimburse the government for treatment provided at the current reimbursement rate for non-authorized user. The contractor shall provide to the 412th Medical Group, the name of a physician and/or hospital to which injured personnel can be transferred for further treatment and care after receiving initial emergency treatment on base. All mishaps will be promptly reported to the base safety office through the COR.

3.2. Utilities. The government will provide all electricity, gas, water and sewage at no additional cost to the contractor. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish requirements under this PWS.

3.3. Security Forces. The Government will provide general on base Security Forces services. Edwards AFB Security Forces telephone extension is 911 for emergencies and (661) 277-3340 for routine calls. AFP42 Security Forces telephone extension for emergencies is 911 and for routine calls is (661) 272-7777.

3.4. Fire Department. The Edwards AFB Fire Department telephone extension is 911 for emergencies and (661) 277-3643 for routine calls. The AFP42 Fire Department telephone is (661) 275-9440/9442 for fire dispatch and

(661) 275-9393 for the Deputy Fire Chief.

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4.0 SECTION IV: GENERAL INFORMATION

4.1. Hours of Operation. The contractor shall perform the services required under this contract during the following hours: EAFB, NASA, and AFRL 0700- 1700 and AFP42 0615-1445, Monday thru Friday except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. On occasion, an employee will be required to work on weekends and Federal holidays. The government will notify the contractor within 24 hours of such occurrence.

4.1.1. Recognized Federal Holidays. Contractor is not required to perform services on federal holidays. (link to the most up to date list of federally recognized holidays can be found here: https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/.

*If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on Sunday, it will be observed on the following Monday.

4.2. Contract Personnel

4.2.1. Contract Manager (CM). The contractor shall provide a contract manager and alternate(s) who are knowledgeable of pest control and preventive maintenance. The contractor shall submit the name, address, telephone number and a resume of the CM to the CO within 2 days of contract start date. The list shall be kept current throughout the life of the contract. The CM or alternate(s) shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM or alternate(s) shall be available within 24 hours to meet on the installation with government personnel designated by the CO to discuss problem areas. The CM and alternate(s) shall be able to read, write, and speak English. The CM shall be able to effectively communicate with contractor employees.

4.2.1.1. Personnel Roster. The contractor may be required to provide a personnel roster consisting of names and other pertinent personnel data to the requiring activity for the purposes of 100% accountability real-world and exercise situations. The personnel roster shall be updated as individuals are removed and added.

4.2.2. Contractor Employees:

4.2.2.1. Certifications. Contractor employees shall have current and valid professional certifications and licenses required to perform the work in this PWS, prior to contract award. All certification and licensing requirements by Federal, State, and local agencies shall be complied with at the contractor's expense. The Contractor shall provide a copy of their current California Department of Pesticide Regulation Pest Control Business Main License; a current copy of the Company's Registration issued by California Structural Pest Control Board; and a current copy of Pest Control Operators License Branch 2 and 3 issued by the California Structural Pest Control Board License to the individual(s) identified as the company’s qualifying manager(s) with their proposal. The Contractor shall provide a copy of Employees State of California Structural Pest Control Board Applicators License Branch 2 and 3 to the Installation Pest Management Coordinator (IPMC) and COR within ten

(10) business days of contract award or prior to application, whichever comes first.

4.2.2.2. Contractor Qualifications. The contractor shall utilize employees possessing adequate training, skills, and knowledge to perform the requirements of this contract. The Contractor shall have a State of California certified and licensed pest control manager specifically assigned to support this contract available within one

Page - 17 - of 51 hour to discuss issues with Government personnel during required service hours. The Contractor shall have and maintain a current California Department of Pesticide Regulation Pest Control Business Main License.

4.2.2.3. All Contractor employees shall comply with California Code of Regulations Title 3, Division 6.

All Contractor employees that apply pesticides shall have a California pesticide application certification.

On DOD land and property, direct supervision is not permitted for Contractor’s applicators.

4.2.2.4. The Contractor shall be responsible to ensure that the licenses, certificates, and training of Contractor personnel are kept current. The Contractor shall provide a copy of each Employees State of California Structural Pest Control Board Applicators License Branch 2 and 3 that will be applying chemicals on Edwards AFB to the COR and IPMC within 10 business days of contract award or prior to application, whichever comes first. An updated copy will be supplied each time there is a change to the license/certification. The applicators shall have in their possession and utilize Personnel Protective Equipment as required by the SDS and label.

4.2.2.5. Employee Training. The contractor shall give all training required to meet requirements of the PWS unless otherwise specified within the PWS or as otherwise approved by the CO. The contractor shall maintain training and experience records for each employee during the period of this contract that reflect sufficient personnel are qualified to accomplish all tasks required by this contract. Provide status of employee training upon the government’s request.

4.2.2.6. English Language. Employees who deal directly with customers will be required to communicate clearly and concisely with the customers in English. This requirement is strictly for the purpose of efficiently performing the contract tasks.

4.2.3. Use of Government Employees. The contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest. In addition, the contractor shall not employ any person who is an employee of the Department of the Defense if such employment would be contrary to the policies contained in AFI 64-106, Chapter 1, Industrial Labor Relations Activities.

4.2.3.1. Employment of Spouses/Dependents. The contractor shall not employ any person who is a spouse or dependent child of a Department of Defense employee (either military or civilian) when such employee would be placed in a conflict of interest or…