13-01852_Signed_QASP.pdf

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Quality Assurance Surveillance Plan (QASP)

Program Title: AN/APX-100 Repair

Purchase Request #: FD2060-13-01852

Date; Revision #: 21 Oct 2013 QASP Revision 0

1. Performance Management

1.1 Objective(s): The contractor shall provide a depot level repair capability for the

AN/APX-100 System in support of the Air Force Sustainment Center (AFSC), Supply Chain

Management Operational Availability.

1.2. Result(s): By providing ontime repair, tracking and resolving any Product Quality

Deficiency Reports (PQDRs), and required safety mandates, this contract requirement will directly have impact on reducing MICAPS, backorders, and turn-around-time for depot customers.

1.3. General Team Duties and Responsibilities:

1.3.1 Fostering partnerships with industry to ensure cooperation and exchange of information occur.

1.3.2 Conducting market research to identify commercial products and services which already exist, product developments, technological advancements, suppliers’ capabilities, new vendors, and commercial best practices. Providing findings to the person(s) responsible for preparing the market research report.

1.3.3 Identifying Government requirements and ensuring the acquisition is linked to the United States Air Force (USAF) mission.

1.3.4 Ensuring the acquisition uses Performance-Based Service(s) Acquisition

(PBSA) methods. Developing, implementing and executing an acquisition strategy including methods to evaluate Contractor performance and incentives to encourage the highest level of Contractor performance.

1.3.5 Planning, programming, and budgeting adequate funds to ensure the acquisition is executed within approved funding.

1.3.6 Developing, implementing and executing evaluation criteria that provides a thorough assessment of the proposal(s) of the offeror(s) and the best value for the

Government.

1.3.7 Completing and reporting required performance reviews. Such reviews include the Initial Contract Performance Review (30-Day Review), Annual Execution

Reviews (AERs), Annual Health of Services reviews, and any other reviews required

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1.3.8 Developing, implementing, and executing Contractor performance measurement and management in accordance with the Quality Assurance Surveillance Plan (QASP).

1.3.8 Developing, implementing and managing milestones to ensure the contractor is on schedule for meeting government requirements within the contract/order period of performance.

1.3.10 Conducting surveillance of contractor performance to ensure government requirements including quality of services, cost and/or schedule are met. Providing results of surveillance to the Contracting Officer’s Representative(s) (COR) for input into the Performance Assessment Report (PAR) and, if applicable, the Contractor

Performance Assessment Reporting System (CPARS).

1.3.11 Identifying opportunities to improve Contractor performance throughout the life of the contract/order including benchmarking against industry. Promoting initiatives to improve contractor performance, assessing the risks associated with initiatives, using the QASP to implement initiatives, and monitoring the success of implementation.

1.3.12 Ensuring customer needs are met.

1.4. Specific Roles and Responsibilities of MFT Members: Table 1 describes specific

MFT roles and responsibilities for this acquisition.

MFT Role Responsibility

Functional

Commander/Functional

Director (FC/FD)

The Functional Commander or civilian equivalent will determine if services are mission-essential and will continue in the event of a crisis in accordance with Defense Federal

Acquisition Regulation Supplement (DFARS) clause 252.237-

7023, Continuation of Essential Contractor Services and AFI

10-403, Deployment Planning and Execution, paragraph

1.9.1.33.

Contracting Officer

Representative (COR)

Maintains a contract surveillance folder with evaluation documentation for assigned contract requirements; documents contractor performance (both positive and negative) using the

Performance Assessment Report (PAR) and forwards PARs to the Procuring Contracting Officer (PCO) for coordination;

evaluates contractor performance to determine if all contract requirements are met; and collects metrics.

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MFT Role Responsibility

Quality Assurance Program

Coordinator (QAPC)

Acts as the liaison between the contracting and functional organizations. Supports the acquisition team in the development of contract quality assurance requirements specifically ensuring that requirements are clearly stated and enforceable. Assists the acquisition team with efforts in determining commercial quality assurance practices. Assists, as required, with the evaluation of contractor Quality Control

Plans.

Contracting Officer (CO)

Provides contracting support; the only individual authorized to enter into contracts for supplies and services on behalf of the government and who is responsible for the overall acquisition process. Requests COR support if needed and designates nominated CORs via the CORT Tool. The individual authorized to perform post award functions of the contract.

This includes processing QA documentation to ensure the contractor takes corrective action when contract performance drops below established performance standards.

Contractor

Complies with the contract terms and conditions. Works with the MFT to resolve issues at the lowest possible level within scope of the contract.

COR Supervisor

Nominates the Contracting Officer Representative, in writing via the CORT Tool, in response to CO requests for COR support. Reviews contractor performance documentation (e.g., COR surveillance folder by using the “Consolidated COR

Surveillance Folder Checklist for COR Supervisors, FC-FDs, SDO, PCOs, CORs, and-or QAPCs”) to ensure contractor compliance and sound COR surveillance. Ensures COR performance of supervised CORs is addressed as part of the individual’s performance assessments. As the COR

Supervisor, solicit input on performance of COR duties from the cognizant Contracting Officer IAW AFFARS MP5301.602-

2(d), paragraph 3.1 and the COR nomination memo.

Services Designated Official

(SDO)

The individual authorized IAW the FY02 National Defense

Authorization Act (NDAA), Section 2330 (a)(2)(A) and 2330

(b) (see p. 165) to exercise responsibility for the management of the procurement of services. These responsibilities include certifying services and acquisitions are performance-based;

approving, in advance, any acquisition that is not performance-based, and approving the acquisition of service procured through the use of a contract or task order being awarded by an agency other than the Department of Defense (DoD). He or she is also responsible for performing initial (within 30 days after the contractor assumes full performance responsibilities) and annual contract reviews presented by the MFT IAW AFI

63-138.

https://org.eis.afmc.af.mil/sites/FOWRALC/PK/qa/QA%20Templates/Consolidated%20COR%20Surveillance%20Folder%20Checklist%20for%20COR%20Supervisors,%20FC-FDs,%20SDO,%20PCOs,%20CORs,%20and-or%20QAPCs.pdf https://org.eis.afmc.af.mil/sites/FOWRALC/PK/qa/QA%20Templates/Consolidated%20COR%20Surveillance%20Folder%20Checklist%20for%20COR%20Supervisors,%20FC-FDs,%20SDO,%20PCOs,%20CORs,%20and-or%20QAPCs.pdf https://org.eis.afmc.af.mil/sites/FOWRALC/PK/qa/QA%20Templates/Consolidated%20COR%20Surveillance%20Folder%20Checklist%20for%20COR%20Supervisors,%20FC-FDs,%20SDO,%20PCOs,%20CORs,%20and-or%20QAPCs.pdf http://www.gpo.gov/fdsys/pkg/PLAW-107publ107/pdf/PLAW-107publ107.pdf http://www.gpo.gov/fdsys/pkg/PLAW-107publ107/pdf/PLAW-107publ107.pdf http://www.gpo.gov/fdsys/pkg/PLAW-107publ107/pdf/PLAW-107publ107.pdf

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MFT Role Responsibility

Logistics Manager (LM)

Provides logistics support and ensures that the requirement for a Source of Repair Assignment Process (SORAP) determination is met in accordance with AFI 63-107

Attachment 3 Integrated Product Support Planning and

Assessment. Provides initial input for the acquisition strategy and ensures that the users’ needs are being addressed.

Engineer (EN)

Provides engineering support and coordination. The engineer performs market research and provides the market research report and pertinent technical inputs to the PMS Seller for inclusion in the PR package.

Data Management Officer

(DMO)

The DMO will search and collect appropriate Data Item

Descriptions (DID) during acquisition strategy planning. The

DMO will assist in preparation of Department of Defense (DD)

Form 1423s, Contract Data Requirements Lists (CDRL) including revisions post contract award and ensure CDRL references match Performance-based Work Statement (PWS) paragraphs. The DMO will review, validate, and serve as the

Approving Official (AO) for CDRLs if applicable. For organizations where the DMO is not the CDRL AO, the DMO will ensure the CDRL is signed by the appropriate AO.

Production Management

Specialist (PMS) Seller

Provides funding documents and production management support. The PMS Seller collects input from the MFT members and coordinates the PR package. Develops cost estimates based on the Best Estimated Quantities (BEQs), contractor depot repair (CDRs), etc.

Equipment Specialist (ES)

Provides Technical Assistance Support and Reviews technical information for PWS from existing and new contract to determine applicability for follow on contract. The ES provides repair and technical information for PWS for the contract.

Security Provides necessary guidance to ensure that item is properly handled and stored at the contractor’s facility.

Item Manager (IM)

Provides management of end item, provides requirement for current and out years and any other pertinent historical information available. Identifies future BEQ’s and provides data to the PMS Seller. Also, responsible for providing supportability data for team decisions.

Table 1: MFT Roles and Responsibilities

1.5. Management Strategy: The MFT will meet/record minutes quarterly to review the contractor’s performance and a quarterly Performance Assessment Review (PAR) will be issued. All requirements in the PWS and the contract will be covered, but particular emphasis will be the objectives and thresholds in the Services Summary

(SS) of the PWS. To encourage the contractor to meet or exceed the thresholds in the

PWS SS the team will use both positive and negative incentives. Positive incentives

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increased surveillance, increased MFT meeting frequency, and contract options may not be exercised. If the contractor continually fails to perform the PCO has the right to invoke the Inspection of Services Clause Federal Acquisition Regulation (FAR)

52.212-4 Contract Terms and Conditions – Commercial Items of the contract. Possible remedies may include: Repair, replacement or reperformance at no additional cost to the Government, reduce the amount of the invoice relative to the degree of service not rendered, and terminate the contract for cause.

1.6. Collection and Analysis of Contract Performance Data: The MFT will generate supporting contract performance analysis which is based on Wide Area

Workflow (WAWF) Invoicing, Joint Deficiency Reporting System (JDRS) submittals, and CAVAF reports. The resulting analysis will be conducted by the MFT IAW the

Services Summary performance threshold & method of surveillance columns (e.g., performance metrics, CDRL deliverables, CAVAF reports, etc.). Contract performance analysis will be documented in various locations such as PARs, CPARs, etc.

1.7. Contract Reviews:

1.7.1. Initial Contract Performance Review: The initial evaluation of contractor performance (i.e., 30-day review) is a joint determination by the MFT that the contractor has successfully started performance, completed transition, is fully operational, and is within the estimated cost, schedule and performance parameters of the contract. The review will take place within 30 days after the contractor assumes full performance responsibilities. (reference AFI 63-138)

1.7.2. Annual Execution Reviews: The Annual Execution Review shall, at a minimum, assess progress against approved performance metrics and review the summary of evaluations from the Contractor Performance Assessment Reporting

System (CPARS). They should be reviewed and updated periodically throughout the year to ensure a smooth response effort to the annual suspense each year. (reference

AFI 63-138)

1.7.3. Contractor Performance Assessment Reporting System (CPARS): The Multi-

Functional Team (MFT) will use past performance information from the CPARS system throughout the life of the contract. The Logistics Manager will assess the contractor’s performance using the current DoD CPARS Guide. The Logistics

Manager may use contractor performance indicators, such as WAWF Invoices, Performance Assessment Reports, Multifunctional Team Minutes, CAVAF reporting, e-mails and other written records, maintained in the contract file or COR surveillance folder in paper or electronic format.

1.7.4. Ongoing Reviews: Contract performance is continuously reviewed to ensure stated mission objectives are met. These reviews include periodic reviews conducted https://www.cpars.gov/cparsfiles/pdfs/CPARS-Guidance.pdf

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1.8. Safety Requirements: The MFT must ensure the contractor and its subcontractors (if applicable) promptly report pertinent facts regarding mishaps involving reportable damage or injury to the Air Force and to cooperate IAW AFI 91-204, paragraph 2.12, in any Air

Force safety investigation. In the event the contractor notifies the cognizant contracting officer, the contracting officer’s representative, and/or the cognizant program manager of any safety mishap or incident to DoD property entrusted by this contract operation, the multi-functional team must ensure the cognizant Safety office is notified ASAP.

Notifications made after duty hours shall be reported to the appropriate installation

Command Post (Note: the Robins AFB Command Post Phone Number is (478) 327-2612, and they can connect with any DoD Command Post worldwide). The MFT should contact the government Safety Office at 478-926-6271 for any safety questions that arise in the administration of the contract.

1.9. Other MFT Requirements: During performance management, the MFT must satisfy

Environmental Management System (EMS) and Green Procurement Program (GPP) requirements. See contract documents for details.

1.10. Combating Trafficking in Persons: The COR will report any suspected Trafficking in Persons to their Procuring Contracting Officer IAW FAR 52.222-50. Training is available at http://ctip.defense.gov, and reporting requirements are available in the DoD

COR Handbook.

2. Assessment Management

2.1. Services Summary (SS) with method of surveillance: Table 2 shows the services summary with the method of surveillance.

Performance Objective

PWS

Reference Performance Threshold

Method of

Surveillance

Provide on-time repair of

AN/APX-100 Line Repairable

Units (LRUs)

4.2.3

The turnaround time required is 60 days After

Receipt of Order

(ARO)/Reparables (Reps), whichever is later with a minimum delivery of 4 per month; however, SURGE and MICAP requirements will be within 30 days

ARO/Reps and will be shipped by fastest traceable means. These deliveries are subject to parts availability.

Surveillance will be conducted, at a minimum, quarterly by the COR monitoring WAWF and/or reviewing

Contractor report(s).

Surveillance will be documented, at a minimum, quarterly by the

COR(s) in the

PAR.

http://static.e-publishing.af.mil/production/1/af_se/publication/afi91-204/afi91-204.pdf http://farsite.hill.af.mil/reghtml/regs/far2afmcfars/fardfars/far/52_220.htm#P806_143480 http://ctip.defense.gov/ http://www.acq.osd.mil/dpap/cpic/cp/docs/USA001390-12_DoD_COR_Handbook_Signed.pdf http://www.acq.osd.mil/dpap/cpic/cp/docs/USA001390-12_DoD_COR_Handbook_Signed.pdf

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Performance Objective

PWS

Reference Performance Threshold

Method of

Surveillance

Track and resolve Product

Quality Deficiency Reports

(PQDR) on all listed items when necessary

4.2.5

Repair of each listed item will result in no more than one PQDR action per item per quarter deemed to be the fault of the contractor after the PQDR investigation.

Periodic review of the PQDRs by the

COR will be summarized on a quarterly PAR.

Provide timely and accurate reporting in CAVAF.

4.3.1.1 &

4.3.1.2

All CAVAF transactions shall be accomplished daily or as transactions occur basis. The following metrics will be monitored:

- GFM In- Transit

- Repairable GFM

Accountability

Assets Not on Contract

Periodic review of

CAVAF by the

PMS Seller will be summarized on a quarterly PAR.

Table 2: Services Summary

2.2. COR Surveillance Folder: CORs will maintain a surveillance folder for each contract

IAW Table 3.

TAB Minimum Required Documentation

TAB A:

Applicable Copies of Contract Documents

Conformed contract*, PWS, QASP, CDRLs, DD254(s), and the FC/FD written decision on mission essential requirements or signed QASP IAW this template.

* A conformed contract is the copy of the contract that incorporates all contract changes made from the basic contract award through the last contract modification into one document.

TAB B:

COR Training/Designation and COR Leader Training

(1) Reference memo to the CORT Tool for the following documentation: COR

“QAPC-led” training documentation, COR “Contract Specific” training, COR nomination memo, COR designation memo, and termination of COR designation memo (if applicable).

(2) Concise memo verifying all cognizant COR leaders (i.e., COR Supervisor and

FC/FD) are trained. Robins PEO & Supply Chain Management COR Leader training is centrally tracked on the Quality Assurance SharePoint site.

TAB C:

Applicable performance documentation

Applicable government and/or contractor-generated performance documentation (e.g., status reports, applicable CDRL deliverables, CAVAF, DCMA reports, etc.)

TAB D:

Inspection and Surveillance

Official contract quality assurance inspection documents (e.g., Performance Assessment

Report (PAR); Corrective Action Report (CAR); Customer Complaint Record (CCR), SDO’s Initial Contract Performance Review (a.k.a. 30-Day SDO review), annual SDO review, and the annual COR Supervisor Surveillance Folder Review Checklist)

NOTE: see AFMC MP5337 to identify the cognizant SDO. SDO delegations are posted under the Contract Quality Assurance Resources section of the QA SharePoint site.

https://org.eis.afmc.af.mil/sites/FOWRALC/PK/qa/Shared%20Documents/Training%20Documents/FC_FD%20Training%20Tracking%20Sheet.xls https://org.eis.afmc.af.mil/sites/FOWRALC/PK/qa/Shared%20Documents/Training%20Documents/FC_FD%20Training%20Tracking%20Sheet.xls https://org.eis.afmc.af.mil/sites/FOWRALC/PK/qa/QA%20Templates/Initial%20Contract%20Performance%20Review%20(a.k.a.%20SDO%2030-day%20review)/30%20Day%20SDO%20Review%20Checklist.xlsx https://www.my.af.mil/gcss-af/USAF/ep/browse.do?programId=t88B4F00B39C57917013AE0EC5CB03B4B&channelPageId=sA4057E1F39D499180139F925AC8404A0 https://www.my.af.mil/gcss-af/USAF/ep/browse.do?programId=t88B4F00B39C57917013AE0EC5CB03B4B&channelPageId=sA4057E1F39D499180139F925AC8404A0 https://org.eis.afmc.af.mil/sites/FOWRALC/PK/qa/QA%20Templates/Consolidated%20COR%20Surveillance%20Folder%20Checklist%20for%20COR%20Supervisors,%20FC-FDs,%20SDO,%20PCOs,%20CORs,%20and-or%20QAPCs.pdf https://cs.eis.af.mil/airforcecontracting/afmc_pk_mp_ig/MP/afmcmp5337.docx https://org.eis.afmc.af.mil/sites/FOWRALC/PK/qa/default.aspx

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TAB Minimum Required Documentation

TAB E:

Other Documentation

Payment document or payment memo (e.g., WAWF or alternate approved payment method--see contract terms); MFT meeting documentation (minutes and/or charts);

miscellaneous correspondence; and COR Transition Checklist (when applicable).

TAB F:

Applicable Contractor Plans e.g., Quality Control Plan; Health and Safety Plan; etc.

Table 3: Minimum Surveillance Folder components

2.3. Plan or process for Corrective Action (Performance Assessment Reports (PAR) and Corrective Action Reports (CAR)):

2.3.1. Unsatisfactory contractor performance will result in the COR(s) issuing a negative PAR. The COR(s) will prepare and forward the negative PAR to the PCO for submission to the contractor. The PCO will submit the negative PAR to the contractor for corrective action. In Section II of the negative PAR, the contractor shall explain the discrepancy and identify the corrective action they shall take to resolve it.

The contractor shall sign and return the negative PAR to the PCO within 7 business days.

2.3.2. If repetitive negative PARs or a single negative PAR identifying critical contractor non-compliance are issued without satisfactory resolution, the COR(s) will initiate the CAR process. However, the MFT reserves the right to issue a CAR at any time based on the severity of the contractor non-compliance. The COR(s) will prepare a CAR and forward it to the QAPC for a control number and coordination. The QAPC will inturn send the CAR to the PCO (courtesy copy to COR) for submission to the contractor. The PCO will submit the CAR to the contractor for corrective action. The

Contractor shall sign and return the CAR, with corrective action plan, to the PCO for acceptance by the MFT by the suspense date listed in the CAR. The PCO will track/document the corrective action until the discrepancy is resolved, and the CAR will become part of the PCO contract file. If the CAR process fails to resolve the discrepancy, the PCO has the right to invoke the Inspection of Services clauses contained in the contract. When the CAR is closed, the MFT will notify the QAPC office.

2.4. Method of Acceptance of Services: The contractor shall submit payment requests

(invoices, receiving reports, or combos) and receipt/acceptance documents using the contract payment terms to the designated government person who will process contractor invoices for receipt/acceptance/payment. CDRL deliverables may be attached to a receiving report and submitted using the acceptance terms provided in the contract. Separately priced

CDRLs must be accepted in WAWF in order for the contractor to receive payment. WAWF information is available at https://wawf.eb.mil.

https://wawf.eb.mil/

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SIGNATURE PAGE: This is a customer-focused team instituted under the authority of the Air

Force Executive Leadership. The team is composed of stakeholders in the acquisition and is responsible for the acquisition throughout the life of the requirement. By signing below, you are appointed to the MFT for this acquisition and accept the above responsibilities.

Nicolle Sillence, AFMC 407 SCMS/GULBC

Functional Commander /Functional Director Commercial phone: (478)-_926_ - _7824________ By signing above, you are validating your decision documented in the PWS regarding whether or not essential services will continue during crisis.

Yve Mutchler, AFMC 407 SCMS/GULBD

Primary COR Commercial Phone: (478) _472_ - _8185_____

SAME AS PRIMARY COR

Global Address List (GAL) Display Name (includes name & office symbol)

Logistics Manager (if different from the COR) Commercial phone: (478)-______ - ___________

QAPC, AFSC/PZCA, wralc.qap.pws.pp@robins.af.mil The QAPC signature above acknowledges the support provided to the multi-functional team in the development of contract quality assurance requirements.

Carol McMillar, AFSC/PZABA

Procuring Contracting Officer

AFLCMC or AFSC/_________ (478) _327_ - _6822______ The PCO signature above acknowledges that requirements in this quality assurance surveillance plan are clearly stated and enforceable.

Contractor

(NOTE: signature acknowledges contractor receipt of the

QASP only)

Kristin Howell, AFMC 407 SCMS/GULBD

COR Supervisor Commercial phone: (478)-_926_____ - _5064________

Tillman Oxford, AFMC 407 SCMS/ GUEAN

Engineer Commercial phone: (478)-_926_ - _0929_______

Keith Capra, AFMC 407 SCMS/GULBD

PMS - Commercial phone: (478)-_926_ - _5167______

Leanne Langston, AFMC 638 SCMG/OMOS

Security - Commercial phone: (478)-_926_ - _3367____

Scott Howard, AFMC 407 SCMS/GULBD

ES - Commercial Phone: (478)- 926 - 0198

Melanie Amerson, AFMC 407 SCMS/GULBE

IMS - Commercial Phone: (478)- 926 - 9815 mailto:wralc.qap.pws.pp@robins.af.mil 1255229024C Typewritten Text

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SAME AS PRIMARY COR

DMO - Commercial phone: (478)-______ - ___________

Safety - Commercial phone: (478)-______ - ___________

DCMA, Commercial phone: (xxx)-______ - ___________

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