PWS_27_Apr_15_AGISS.pdf

PR FD2060-15-30000 PWS REVISION 0

Performance-based Work Statement for

AC-130U GUNSHIP INTEGRATED SUSTAINMENT SUPPORT (AGISS) PROGRAM

1.0 Description of Services

1.1 Objective(s): This Performance-based Work Statement (PWS) describes the services required to provide Logistics Sustainment and Support Services for the Special

Operations Forces (SOF) AC-130U Gunship. Integrated Logistics Sustainment and Support Services are required to meet operational needs and end-user expectations at the best value and acceptable risk to the Government. These services include eight (8) line items of support required for development, modification, sustainment and maintenance of the AC-130U Gunship. The line items are as follows: (1) Contractor Furnished Materials (CFM) and Contractor Acquired Property (CAP), (2) Contractor

Inventory Control Point (CICP) Functions, (3) Configuration Management Accounting (CMA), (4) Field Service Representatives (FSR) Aircraft Maintenance, (5) Intermediate Level Repair (ILR), (6) Over and Above (O&A), (7) Travel and Per

Diem (T&PD), and (8) Data (Contract Data Requirements List (CDRL). The objective is to meet operational needs and exceed end-user expectations at the best value and acceptable risk to the Government by maintaining selected avionics and gun equipment. Technical Services are required to support many aspects of this PWS.

CMA is crucial to the Government’s ability to apply rigorous Systems Engineering.

FSRs are essential to assisting aircraft maintenance personnel and AFLCMC/WIUAA staff in maximizing aircraft availability with Fully Mission Capable aircraft and systems. Software engineering expertise is needed to generate software maintenance capability. AFLCMC/WIUAA requires quick turn maintenance of select avionics and gun equipment to maintain mission readiness. The contractor shall provide Configuration Control (status and accounting) via data and/or systems that are traceable and verifiable by government personnel, guidance/oversight for AC-130U software, aircraft maintenance support, and complete avionics and gun maintenance in accordance with contractual repair cycle time (RCT). The contractor shall be compliant with Safety and Health Plan, conduct an acceptable Contractor Safety Program and be punctual with Mishap Notification and Reporting.

1.2 Background: The AC-130U Gunship fleet is a high demand, low density asset that requires rapid and agile sustainment support. The fleet consists of just seventeen aircraft and there are typically not enough Gunships to meet all operational and training requirements.

1.3 Benefit to United States Air Force (USAF): This acquisition will benefit the USAF by preventing any degradation of support for the AC-130U Gunship that could result in aborting of combat missions and possible loss of life.

BASIC – 27 Apr 2015

2.0 Services Summary

Performance Objectives

PWS

Para

Number

Performance Threshold

Provide Configuration Control (status and accounting) via data and/or systems that are traceable and verifiable by government personnel.

4.0.1

No more than (2) Data/Systems rework/corrections shall be allowed for any document.

Provide aircraft maintenance support 4.0.2

On-call support provided by

Contractor within four (4) hours after notification by the

Government that support is needed.

Provide 24-hour service when deployed.

Maintain a satisfactory performance rating as determined by the customer satisfaction survey.

Complete avionics and gun maintenance in accordance with contractual RCT.

4.0.4.3.4

ROUTINE:

Group 1 Avionics repairs < or = to four (4) days.

Group 2 Avionics repairs < or = to seven (7) days.

Group 3 Weapons repairs < or = to five (5) days.

Group 4 Ammunition Storage

Handling System (ASHS) line replaceable unit (LRU) Million

Cycle < or = Twenty (20) days.

Group 5 ASHS Million Cycle < or

= 30 days.

Group 6 Avionics Display

Generator Unit Circuit Card

Assembly repairs < or = ten (10) days.

Group 7 Avionics CMFD/BMFD

(Flat Screen) repairs < or = five (5) days.

URGENT:

Above repair Groups 1, 2, 3 and 7

RCTs decreased by one (1) day.

Group 4 RCT decreased by three

(3) days.

Group 5 RCT decreased by five (5) days.

Group 6 RCT decreased by two (2) days.

No more than three (3) late deliveries in a 6-month assessment period.

Late delivery shall not exceed two

(2) days for each ROUTINE repair action.

Late delivery shall not exceed one

(1) day for URGENT repair action.

Mishap Notification and Reporting 5.5.1 No more than one (1) instance of late mishap notification per year

3.0 Government Property and Services

3.0.1 The Contractor shall identify and maintain in serviceable status, all Government

Furnished Property (GFP) and Government Furnished Equipment (GFE) necessary to accomplish contracted services. A list of GFP will be incorporated into the contract. Contractor shall manage and maintain GFP, such that audit of property can be accomplished at any given time by authorized Government personnel. Work shall include scheduled and un-scheduled maintenance, troubleshooting and problem diagnosis, calibration, and ordering, stocking and installing replacement parts. Further, Contractor’s GFP activities will include receiving, identification, records keeping, property movement, storage, inventory, reporting, consumption, utilization, disposition and contract close-out. Maintenance required on items that are not listed in the GFP listing shall be accomplished as an O&A action and shall be approved by the

Procurement Contracting Officer (PCO) in advance.

3.0.2 To accomplish contracted Line Replaceable Unit/ Shop Replaceable Unit (LRU/SRU) repair, Contractor shall identify, in Appendix G, all required Contractor Furnished Equipment

(CFE) and GFP/GFE. The Contractor shall maintain CFE/GFE/GFP in a serviceable condition and shall obtain or perform maintenance and calibration as required. Upon completion of this contract, the CFE will be retained by the Contractor and all GFP/GFE/Government Furnished

Material (GFM)/Government Furnished Services(GFS) will continue to be owned by the

Government.

3.0.3 The Government obtains title to CAP acquired or fabricated by the Contractor to perform tasks under the contract in accordance with FAR 45.402, Title to Contractor-Acquired

Property, FAR 52.245-1, and DFARS PGI 245.402, Title to contractor-acquired property.

CAP shall be returned to the Government upon completion of the contract unless retained by the Contractor for continued use under a successor contract. If retained by the Contractor for a successor contract, CAP becomes GFP added to the successor contract by modification of both losing and gaining contracts in accordance with FAR 45.402, FAR 52.245-1, DFARS PGI

245.103-71 and DFARS PGI 245.402.

3.1 Contractor Responsibility: The Contractor shall be responsible for Government property in their possession in accordance with the Federal Acquisition Regulation (FAR) and applicable supplements including, but not limited to, FAR Part 45, Government Property; FAR 52.245-1, Government Property; and Defense Federal Acquisition Regulation Supplement (DFARS) Part

245, Government Property. The FAR and applicable supplements can be accessed at the site below. http://farsite.hill.af.mil

3.2 Government Property to be Provided: Government property to be provided can be found in the GFP listing incorporated into the contract.

3.3 Loss of Government Property

3.3.1 Definition of Loss of Government Property: In accordance with DFARS 252.245-7002, Reporting Loss of Government Property, “loss of Government property” means unintended loss of or damage to Government property including property that cannot be found after a reasonable search, loss due to inadequate storage, theft, loss due to lack of security, damage requiring repair to restore the item to usable condition, or damage that renders the property useless for its intended purpose or Beyond Economical Repair (BER). Loss of Government property does not include manufacturing defects, obsolescence, normal wear and tear, or purposeful destructive testing. Unless otherwise stated in the contract/order, loss of Government property does not include normal and reasonable inventory adjustments, i.e., losses of low priority consumable material, such as common hardware, as agreed to by the Contractor and the Government

Property Administrator.

3.3.2 Reporting Loss of Government Property: The Contractor shall use the Defense Contract

Management Agency (DCMA) eTools software application to report loss of Government property at the site below. The reporting requirement does not change any liability provisions or other reporting requirements that may exist under the contract/order. http://www.dcma.mil/aboutetools.cfm

3.4 Return of Government Property: All property provided by the Government remains the property of the Government and shall be returned to the Government upon completion of the contract/order. All Government property shall be returned to the Government in the condition provided unless approved in advance by the Procuring Contracting Officer (PCO). All material generated under the contract/order becomes the property of the Government and shall be returned to the Government upon completion of the contract/order. All Department of Defense

(DD) Form 1423, Contract Data Requirements List (CDRL), deliverables become the property of the Government upon receipt.

http://farsite.hill.af.mil/ http://www.dcma.mil/aboutetools.cfm

3.5 Government System(s): The Government will provide Contractor personnel access to system(s) necessary to perform tasks under the contract/order. Upon completion/termination of the contract/order or transfer/termination of Contractor personnel, the system account(s) will be closed.

3.6 GOVERNMENT FURNISHED SERVICE AND FACILITIES

The Government will provide Contractor personnel a Government issued Common Access

Card (CAC) for entry to Government facilities and access to Government computer networks.

3.6.1 Government CAC Procedures

The employee's contract administrator shall forward a CAC request to the appropriate

Government PCO. The Government PCO will submit a letter to the Government Contracting Officer Representative (COR) requesting authorization to issue the CAC. Approved letter will be forwarded back to the employee's contract administrator. The employee's Contractor administrator will forward the CAC request to the PCO for processing. Email notification will be provided by the TA to contract employee once information is loaded in the Trusted Associate Sponsorship System (TASS). Contractor has 30 days to complete application process. User ID and Temporary Password will be provided. The Contractor has seven (7) days to initially log into the CVS system. The CAC shall be worn or prominently displayed in such a manner as to be visible at all times while performing work on or visiting the

Government installation. Upon completion or termination of the contract/order or termination/transfer of the employee, the CAC shall be returned to the cognizant Military Personnel Flight (MPF) office.

3.6.1.1 The Government will provide access to applicable databases/information systems. The systems to be accessed will be identified as information needs are determined.

3.6.2 The 1 Special Operations Wing (1 SOW), consisting of trained military personnel assigned to the 1 st

Special Operations Maintenance Group (1 SOMXG), 1 st

Special Operations Medical

Group (1 SOMDG), 1 st

Special Operations Logistics Readiness Group (1 SOMSG), 1 st

Special

Operations Mission Support Group (1 SOMSG) and their subordinate squadrons located at

Hurlburt Field, FL will provide the following on-site facilities, materials and services in support of this PWS following contract award.

3.6.2.1 Some of the systems or databases needed, but not limited to, are Integrated

Maintenance Data System (IMDS), Hazardous Materials Management System (HAZMAT), and Standard Base Supply System (SBSS).

3.6.2.2 SOMXG/1 SOAMXS will provide:

a. Approximately 2000 square feet of useable floor space to include utilities with access to a conference room

b. Office furnishings to support one (1) manager, one (1) office administrator, and ten

(10) field service representatives to include, but not limited to, desks, office chairs, wastebaskets, book cases, tables, storage cabinets, and file cabinets

c. Access to copy machines and fax machines as required

d. First aid kits, Automated External Defibrillator (AED) units, and fire extinguishers

e. Fire drawer safe

f. Paper shredder

g. Portable radios

h. Phone service capabilities

i. Base Local Area Network (LAN) user accounts and computer access

j. IMDS access with training

k. Flight line access with line badges for designated personnel

l. Access to maintenance shops on a non-interference basis

m. Access to 1 SOMXG/SOCMS/SOEMS/SOAMXS consumables and bench stocks

n. Access to 1 SOAMXS/MXAU Consolidated Tool Kit Support Sections for tool and equipment issue as required

o. Access to supplies and equipment support services through 1 SOAMXS accounts as required to include motor gasoline (MOGAS) for two (2) Contractor vehicles

p. Issue of special clothing and equipment to support all contingencies as required by the

1 SOMXG.

3.6.2.3 1 SOMXG/1 SOCMS will provide:

a. Access to phones, copy machines, and fax machines

b. Access to applicable maintenance areas twenty-four (24) hours a day in support of

Contractor Logistics Service (CLS) repairs

c. Use of available common shop equipment on a non-interference basis

d. Access to the Electrical/Electronics Engineering Technology Test Station

(EEETS) to perform troubleshooting taskings and Test Program Sets

(TPS)/Support Equipment (SE) sustainment under the AGISS program

e. Access to normal hand tools/consumables to support equipment testing on

EEETS and to facilitate technical assistance.

EEETS, Associated Peripherals, and TPS Operations

a. Contractor access to the EEETS will normally be between 0700 and 1600 hours, Monday through Friday. Additional access to the EEETS may be required outside of these hours to support workload requirements as required. Work accomplished during the weekend and or official/unofficial holidays, 1st SOCMS stand by personnel will fully support the effort. Prior notification will be required to facilitate manning adjustments.

b. Any problems/discrepancies found with the EEETS or its associated TPS by

Contractor personnel during normal operational use of the system will be reported to

Air Force personnel for evaluation and resolution through their on-site Contractors.

3.6.2.4 1 SOMXG/1 SOEMS will provide:

a. Approximately 3200 square feet of usable floor space to include utilities. Floor space includes 400 square feet for offices

b. Office furnishings to support one (1) shop lead and six (6) field service representatives to include, but not limited to, desks, office chairs, wastebaskets, book cases, tables, storage cabinets, and file cabinets.

c. Access to copy machines and fax machines

d. Access to a conference room and/or training room

e. First aid kits, AED units, and fire extinguishers

f. Portable radios

g. Phone service capabilities

h. Access to maintenance shops on a non-interference basis

i. Access to maintenance areas twenty-four (24) hours a day in support of CLS repairs

j. Access to the Gun Test Station (GTS) twenty-four (24) hours a day in support of CLS repairs

k. Use of available common shop equipment on a non-interference basis

l. Access to Ammo areas for sustainment and maintenance of the 25mm Auto Processor

1 SOMXG/1 SOEMS will also provide the following support on a non-interference basis:

a. Metals Technology

b. Structural Maintenance

c. Non-Destructive Inspection

3.6.3 General

a. The normal range of security services, including the function of a cognizant security office in accordance with provisions of the National Industrial Security Program Operational Manual for Safeguarding Classified Information as amended (DOD 5220.22-M, dated 1 February 2006), shall be provided the same as assigned Air Force agencies at Hurlburt Field.

b. Emergency medical services shall be provided the same as for Government civilian employees.

c. Special material handling equipment (i.e. forklift, crane, jammer, etc.) services shall be provided within the capability of Hurlburt Field.

d. The normal range of fire protection services shall be provided.

e. Special purpose training, equipment, and services include but are not limited to, immunizations, Chemical Warfare training, any required ancillary training, and CAC issuance shall be provided at no cost to support worldwide deployment of Contractor personnel IAW DFARS 252.225-7995.

f. The 1 LGR shall provide packaging, constructing/crating, and transportation services to include but not limited to General Services Administration (GSA) Federal

Express and commercial shipping for repairable items requiring shipment to or from

Hurlburt Field and repair locations as required.

g. HAZMAT disposal shall be provided by the Government in direct support of the referenced PWS for work accomplished on Hurlburt Field. All off-base HAZMAT requirements shall be provided by the Contractor.

4.0 Technical Requirements

4.0.1 Configuration Management Accounting

4.0.1.1 Configuration Management Portfolio

The Contractor shall gather all data required to maintain the AC-130U aircraft configuration, and shall assist in transferring configuration management capabilities to AFLCMC/WIUAA.

The Contractor shall organize and maintain an electronic library of configuration and systems engineering data. The Government will provide information (data) to the Contractor on an as available/as needed basis to support AGISS Program requirements. No more than (2) Data/Systems rework/corrections shall be allowed for any document.

4.0.1.2 Aircraft Performance and Wiring Databases

The Contractor shall maintain an aircraft/system/subsystem capacity and performance margins assessment database, and maintain the AC-130U aircraft electrical wiring database and shall perform a baseline assessment of such margins in preparation for evaluation of future weapon system modifications. This shall include planned or contracted modifications to the AC-130U Gunship aircraft performed by other Contractors using Government Furnished Information (GFI). This assessment shall include the capacities and locations of the electrical, computer, cooling and hydraulic systems, aircraft drag characteristics and mass properties, and other aircraft and system capabilities and/or characteristics which may be expected to have adverse effects on AC-130U aircraft ability to accommodate anticipated modifications. Initial assessment shall be completed prior to Preliminary Design Review (PDR) and a second assessment will be completed after Critical Design Review (CDR) for modifications on contract and shall be updated after kitproofing. The Government will be provided written notification of any potential breach of the Prime Item Development Specification (PIDS) no later than three (3) weeks after each event for Contractor contracted modifications and three (3) weeks after receipt of GFI for all other modifications.

4.0.1.3 AC-130U Performance Verification

The Contractor shall compare the AC-130U’s performance characteristics to its actual performance in test information sheets, test, and technical reports as requested by the Government. (DI-MISC-80508B). Ref Data Item A001.

4.0.1.4 Configuration Documentation Improvement/Development

The Contractor shall attempt to obtain legacy engineering documents and drawings at the

Government’s request. The Contractor shall deliver associated electronic media per Air

Force drawing 9579776, CAGE 98752 to AFLCMC/EZGEM via contracts letter.

4.0.1.4.1 The Contractor shall update existing engineering data/documentation to incorporate changes identified through the AGISS Program. Delivery of Bill of Material (BOM) for previously delivered drawing packages is not required. Paper copy updates will be delivered to the WR-ALC Engineering Data Office via contracts letter for technical approval. Upon approval from the PCO, the Contractor shall deliver electronic media per Air Force drawing

9579776, CAGE 98752 to AFLCMC/EZGEM via contracts letter.

4.0.1.4.2

The Contractor shall conduct a Post Production Support (PPS) program for all AC-130U SOF

Systems. A PPS database shall be established and maintained, and analysis shall be performed to identify incipient component availability, as a means to mitigate the obsolescence of critical parts and vanishing vendors. Recommended mitigation plans shall be provided to the Government in the form of annual reviews on selected equipment as well as Acquisition Problem Summaries when the recommended mitigation requires action by the Government.

In addition to the annual review process, notices from the Government Industry Information Exchange Program (GIDEP) will be evaluated for applicability.

4.0.1.4.3

Government-Industry Data Exchange Program (GIDEP): The Contractor shall participate in GIDEP in accordance with Air Force Joint Instruction (AFJI) 63-108, Government-Industry

Data Exchange Program (GIDEP), and GIDEP Operations Manual S0300-BT-PRO-010, Government-Industry Data Exchange Program.

4.0.1.5 Integrated Modification Fleet Scheduling

The Contractor shall track and document SOF aircraft availability and configuration baselines, and shall monitor and schedule both active and planned modifications and maintenance efforts across all involved agencies, both Contractor and Government. The Contractor shall ensure that required modifications to related support equipment, GFP, spares, CFP, TOs, and training equipment support the aircraft modification schedule. Such plans shall consolidate tasks that can be accomplished concurrently with other planned modifications to the greatest extent possible and financially justifiable. The scheduling approach shall include methods to prevent redundant work efforts and conflicts between multiple modifications, and to maximize aircraft operational readiness. The Contractor is required to be cognizant of any and all changes and/or modifications made to SOF fleet whether Government or Contractor installed, as identified in the Government provided Modification information list.

4.0.1.6 Contractor Technical Information Electronic Access Tools

The Contractor shall use CMPro which shall provide electronic access of Government-procured, contractually- required information (e.g. CDRL), logistics data, minutes of meetings, technical reports, specifications, TOs, provisioning data, Support Equipment

Requirement Documents (SERDS), etc.). Requests made by Government users for tool enhancements and new development shall be assessed and implemented when it is in the best interest of the entire multi-functional team (MFT). The Contractor shall provide training for Government users as required. Product Drawings/Models and Associated Lists final digital delivery shall also be DVD physical media per Air Force drawing 9579776, CAGE 98752.

4.0.1.7 New Engineering Data:

The contractor shall develop/produce/maintain and deliver a Technical Data Package

(TDP) that accurately depicts the final product. The TDP shall represent the approved, tested, and accepted configuration of the defined delivered item(s). TDP data includes, but is not limited to, Computer Aided Design (CAD) data, CAD models, model based definition data sets, Gerber data and Master Bill of Materials (BOM). The TDP shall provide the necessary design, engineering, manufacturing, testing and quality assurance requirements information necessary to enable the procurement or manufacture of an interchangeable item that duplicates the physical and performance characteristics of the original product without additional design engineering effort or recourse to the original design activity or any third party. All engineering product definition data created as a result of this contract shall be considered a part of the TDP and shall be delivered to the

Government with unlimited rights. The TDP shall be delivered in accordance with Air

Force Product Data Specification drawing 9579776 (CAGE 98752), reference attached

DD Form 1423 Block 16 (DI-SESS-81000E/T). Ref Data Item No. A002

4.0.1.8 Engineering Data Guidance Conference: Upon direction of the Government contracting officer, the Contractor shall support and co-chair a Guidance Conference with

AFLCMC/EZGEM for engineering data after contract award. The Conference shall be convened at a site and on a date agreed upon by the Government contracting officer and the

Contractor. The Contractor shall prepare an agenda and record the minutes of the

Guidance Conference. The Contractor shall address, discuss, and provide status on the following: (DI-ADMN-81249A) Ref Data Item No. A003, (DI-ADMN-81250A) Ref Data

Item No. A004.

a. Understanding of all CDRL requirements, applicable Data Item Descriptions

(DID), specifications and standards.

b. TDP review requirements and schedules.

c. TDP delivery requirements and schedules.

d. Contractor's drafting practices/procedures/TDP drawing formats.

e. The Contractor's quality assurance procedures relating to TDP documents, including quality control of subcontractor and vendor data.

f. The role of subcontractors and vendors who may deliver TDP documents under this contract.

g. The Contractor's configuration management system, including methods for releasing documents, approving documents, and incorporating changes into documents.

h. Digital TDP deliverables.

Note: Guidance Conference may be held in conjunction with other meetings or conferences.

4.0.1.8.1 In-Process Review (IPR) of the TDP:

The contractor shall host, support, and co-chair an IPR of the engineering drawings and associated lists and other documentation to be included in the TDP. The IPR shall be conducted only after the contractor's quality assurance personnel have completely reviewed the data and determined that data are of sufficient quality that Government time will be effectively utilized during the review. IPR may be scheduled when data has reached the 50% percent completion point and shall be held, when possible, in conjunction with other reviews (i.e., PDR, CDR). The contractor shall notify

AFLCMC/EZGEM a minimum of 30 days prior to the anticipated date of completion point. The IPR shall focus on the contractor's progress in the preparation of the TDP.

The contractor shall support and provide the necessary resources, i.e., meeting agenda, conference room, applicable data, minutes, and appropriate personnel available to answer any questions to perform the IPR effectively. The contractor shall correct all discrepancies identified in the IPR. All subcontractor/vendor data shall be made available for review. If the quantity of subcontractor/vendor data is of sufficient magnitude, the

Government may schedule a separate IPR at the subcontractor's/vendor's facility.

(DI-ADMN-81249A) Ref Data Item No. A003, (DI-ADMN-81250A) Ref Data Item No. A004.

4.0.1.9 Relationship of Contractor with Subcontractors/Vendors: The Contractor shall levy on subcontractors and vendors the same requirements for TDPs as are levied on them by this contract. This requirement shall apply at all tiers of subcontractor/vendor levels associated with the program.

4.0.1.10 Engineering Data Updates and Revisions: The contractor shall (and shall cause subcontractors and vendors to) update and maintain engineering data for the item(s) designed/ developed/modified/produced and funded by this contract for the life of this contract and shall incorporate all changes in accordance with the following:

a. All engineering changes shall be incorporated into the applicable engineering data within 90 days after engineering release/Air Force concurrence or at intervals of five changes, whichever occurs first, except a change involving safety, which shall be incorporated immediately.

b. All engineering changes shall be incorporated into the applicable engineering data prior to delivery of data for review.

c. All engineering changes shall be incorporated into the applicable engineering data prior to delivery of final media (this includes all Engineering Orders (EOs) generated as a result of the preliminary data review.)

d. Revisions to existing drawings when the contractor is the current design activity shall result in the delivery of the entire document with no regards to how minor or major the revision.

4.0.1.11 Supporting Services

4.0.1.1.11 Program Management: The Contractor shall provide personnel with the capability and responsibility to serve as a focal point(s) for the most immediate information and expertise on problems, status, and requirements of the AGISS Contract. Such focal point(s) shall have the capability and responsibility for the coordination and analysis of the total support required. The

Contractor shall respond to Government inquiries in a concise, accurate, and relevant manner via e-mail, telephone, or both.

4.0.2 AC-130 Aircraft Maintenance FSR

4.0.2.1 FSRs shall provide on-site technical maintenance assistance for AC-130U Gunship systems and subsystems. Other SOF-fixed wing aircraft assistance may be required on a non-interference basis with higher priority AC-130U tasks. FSRs shall deploy to worldwide locations, and shall perform maintenance activities under the current maintenance concept to meet all response and personnel requirements of attached Appendix B. The FSRs shall provide on-call support within four (4) hours after notification that support is needed. FSRs shall provide 24-hour service when deployed. FSRs shall maintain a satisfactory performance rating as determined by the customer satisfaction survey.

4.0.2.1.1 The Contractor shall provide on-aircraft troubleshooting, equipment replacement, and functional checkout of all AC-130U Gunship systems and subsystems except where other support arrangements have been established.

4.0.2.1.2 FSRs shall provide expert systems/equipment advice and recommendations at the organizational and intermediate maintenance levels. FSRs shall participate in technical reviews and provide advice on any and all technical system/equipment/training issues. FSRs shall recommend corrections to deficiencies in systems, equipment and training, and shall provide input to the material management processes including provisioning and spares distribution. The

Contractor shall provide necessary engineering services to support FSRs.

4.0.2.1.3 The FSR shall provide informal on-the-job-training (OJT) to enhance organic maintenance and repair proficiency.

4.0.3 CFM/CAP

The Contractor shall purchase materials required to support the effort with written

Government approval in advance from the PCO. The Contractor may be required to purchase IT equipment, such as software, desktop computers, laptop computers and computer accessories to perform the required engineering services. All purchased materials shall become the property of the Government.

4.0.4 Intermediate Level Repair (Avionics and Guns)

4.0.4.1 The Contractor shall provide maintenance and related services for the items listed in attached Appendix E. The items listed in attached Appendix E shall be subject to the RCT provisions defined in paragraph 4.0.4.3

4.0.4.1.1 The Contractor shall be responsible for obtaining Original Equipment

Manufacturer (OEM) maintenance for the items listed in Appendix F.

4.0.4.1.2 The Contractor shall support surge activities by expediting surge maintenance actions. The Contractor shall notify the Government’s COR or designated representative when surge activity exceeds the SOF Repair Center’s (SRC) available resources.

4.0.4.1.3 The Contractor shall provide services at the SRC, located at Contractor’s facility in Fort Walton Beach, FL, and at Government facilities located at Hurlburt Field, FL.

4.0.4.1.4 Hours of operation will be mutually agreed to among the Contractor, AFLCMC/WIUAA and the 1 st Special Operations Maintenance Group (1SOMXG).

4.0.4.2 Repair Limits

Appendix B, paragraphs 1, 3, 4 and 5 shall apply to Avionics and Gun Maintenance. The

Contractor shall perform maintenance and return items to the same configuration, including software/firmware, as they were when turned in. The Contractor shall request permission to condemn a unit, from the Government, if the estimated cost of maintenance exceeds 75% the replacement cost. The Government will either authorize the condemnation with disposition instructions or request the item be repaired and returned to serviceable condition.

4.0.4.2.1 LRUs inducted into the SRC for maintenance shall have the same maintenance cost limits as inducted SRUs. LRUs fault isolated to a repairable SRU shall be maintained by the

SRC. In the event the LRU fault is isolated to a non-reparable SRU, the Contractor shall notify the 1 Special Operations Component Maintenance Squadron (1 SOCMS) and return the unserviceable unit to the 1 SOCMS. Contractor shall support surge activities as directed by the Government. The components identified in Appendix F are items that cannot be directly maintained by either the Government or Contractor under this program. Contractor shall be responsible for establishing sub-contracts with the OEM for these items and for coordinating the maintenance of these items with the OEM. These items shall not be subject to the AGISS

RCT requirements. Those assets will be tracked and reported separately than LRUs from the assets that come from the 1 Special Operations Aircraft Maintenance Squadron (SOAMXS), 1

SOCMS and 1 Special Operations Equipment Maintenance Squadron (SOEMS). Contractor shall be responsible for the transportation of reparable assets between the 1 SOAMXS, 1

SOCMS and 1SOEMS back shops located at Hurlburt Field, FL and the Contractor SRC.

4.0.4.3 Repair Cycle Time (RCT)

The RCT is defined as the number of calendar days that a repair takes from the time an item is placed in the repair cycle, until it is returned in serviceable condition to the Government. The RCT shall commence upon Contractor induction of a faulty item, and end at the time a serviceable item is returned to the Government. The RCT shall include processing, transportation, and repair/maintenance time. RCT shall be computed on a cumulative average basis during the period of performance. The maximum average RCT for each LRU/SRU grouping shall be as defined in attached Appendix E. RCT performance data shall be provided to the Government in Contractor format in a status report (DI-MGMT-80368A), Ref Data Item A005. Excusable delays shall be applied to the RCT calculations for the reasons defined below:

a. During official Government holiday periods and when availability of Government maintained/supported test equipment and/or facilities is compromised.

b. When RCT is compromised due to situations where MFT material projections and stock levels are deficient due to lack of consumption data.

c. When piece part availability is compromised due to unusual material consumption trends, which could not be foreseen by the MFT when generating the material consumption projections.

d. When piece parts are procured using the Defense Logistics Agency

(DLA)/Direct Vendor Delivery (DVD) option defined in paragraph 4.0.6 below and is delivered later than the time defined in the DLA/DVD contract.

e. A RCT clock stop shall be applied when an inducted repair requires a Non

Conformance Report (NCR) or an inducted repair is affected by a test routine

Software Anomaly Report (SAR) that affects the serviceability testing of a repair.

Resolution of NCR will occur within no more than ten (10) days and no more than 30 days for SAR or as agreed to by the Contractor and PCO. Once NCR or SAR has been resolved to the satisfaction of the Contractor and Government, the cycle time clock will resume and ROUTINE or URGENT RCT calculations shall apply as appropriate.

4.0.4.3.1 The RCT will be adjusted when needed Government equipment or facilities are not available and when maintenance parts are not available. The Contractor shall notify the

Government when parts are not available.

4.0.4.3.2 When new candidates for maintenance are identified by the Government and this capability is to be developed, RCT calculations for the maintenance action will not apply until the MFT deems the required support is in place. Once the support is in place normal RCT calculations will apply.

4.0.4.3.3 Unit Under Test (UUT) diagnosed by Contractor to a faulty non-reparable item, in which a replacement part is unavailable and the UUT is subsequently returned to the appropriate back shop, will be considered a “no-count” and maintenance induction quantities shall be reduced accordingly. Contractor shall obtain concurrence from the Government back shop supervisor prior to the return of any item.

4.0.4.3.4 Contractor shall complete maintenance actions IAW contractual RCT.

Contractor shall adhere to the following:

ROUTINE:

1. Group 1 Avionics repair actions < or = to four (4) days

2. Group 2 Avionics repair actions < or = to seven (7) days

3. Group 3 Weapons repair actions < or = to five (5) days

4. Group 4 ASHS LRU Million Cycle < or = 20 days

5. Group 5 ASHS Million Cycle < or = 30 days

6. Group 6 Avionics repair actions < or = ten (10) days

7. Group 7 Avionics CMFD/BMFD (Flat Screen) repair actions < or = to five (5) days

Late delivery shall not exceed two (2) days for each ROUTINE repair action.

URGENT:

1. Group 1 Avionics repair actions < or = to three (3) days

2. Group 2 Avionics repair actions < or = to six (6) days

3. Group 3 Weapons repair actions < or = to four (4) days

4. Group 4 ASHS LRU Million Cycle < or = 17 days

5. Group 5 ASHS Million Cycle < or = 25 days

6. Group 6 Avionics repair actions < or = eight (8) days

7. Group 7 Avionics CMFD/BMFD (Flat Screen) repair actions < or = to four (4) days

Late delivery shall not exceed one (1) day for URGENT repair action.

4.0.4.3.5 Contractor shall expedite maintenance actions by cannibalizing the required assets between LRU and/or SRU. All cannibalization actions shall be documented IAW guidelines in

ISO 9001 or equivalent.

4.0.4.4 Collection Records/Maintenance Data

4.0.4.4.1 Contractor shall input all aircraft avionics and gun component maintenance data into the IMDS.

4.0.4.4.2 The Contractor shall use validated procedures and test routines to accomplish SRC maintenance, and shall comply with paragraph 4.0.4.6 below. The Contractor shall obtain PCO approval prior to the development of new test routines.

4.0.4.5 Technical Assistance

Contractor shall provide technical assistance to Air Force Special Operations Command

(AFSOC) maintenance units including the 1 SOCMS, 1 SOAMXS and 1 SOEMS. Contractor personnel shall provide OJT to Government personnel. Contractor and the 1 SOEMS will jointly track and maintain weapon UUT cycle count data. Contractor shall: 1) aid in identifying and documenting TPS deficiencies and 2) correct TPS deficiencies as directed by the Government.

4.0.4.6 Technical Order Error Reporting

The Contractor shall identify and document any TO deficiencies or errors found during the performance of Avionics and Gun Maintenance in accordance with TO 00-5-1.

4.0.5 Material Supply Support

4.0.5.1 The Contractor shall procure materials directly from commercial and Government sources. Government sources include USAF Air Logistics Complexes (ALC) and the DLA.

The Contractor shall clearly identify parts being procured DVD, by the Contractor and those procured via Government sources (e.g., DLA). Contractor shall pay Defense Financial and

Accounting Service (DFAS) monthly for ALC and DLA sourced parts. The Contractor shall use Military Standard Requisitioning and Issue Procedures (MILSTRIP) to procure parts from

DLA.

4.0.5.1.1 Contractor shall be responsible for establishing and maintaining mutually agreed upon stock levels of AC-130U unique piece parts required to perform maintenance and related activities. Contractor shall also be responsible for establishing and maintaining minimum stock levels of all typical bench stock type items required to support maintenance and sustainment activities.

4.0.5.1.2 Contractor shall reconcile part requests against their parts received data on a monthly basis (DI-MGMT-80438B). (Ref Data Item No A006)

4.0.5.1.3 The Contractor shall use GFM stock before using CFM for maintenance.

4.0.5.1.4 MILSTRIP

Contractor shall identify and requisition National Stock Number (NSN) parts required for maintenance per DOD 4000.25-1-M, MILSTRIP. Parts ordered using these procedures shall be placed in the Contractor Operated Storage Site (COSS) at the Contractor repair center.

Authorization for approval to MILSTRIP shall be submitted via email to the AFLCMC/WIUAA-

OL (Hurlburt Field). The request shall include Contract Number, Project Code, Signal Code, Assigned Requisition Number, NSN, Part Number, Part Name, Quantity, Price, Next Higher

Assembly, and Source of Supply.

4.0.5.2 Material Distribution Contractor shall supply SOF aircraft piece parts to AFSOC units.

Unit requests for piece parts will be generated on a Government standard AF IMT-2005 (Issue

Turn-In Request). These parts requests will be forwarded to Contractor for action. Upon receipt of the parts request, Contractor shall transport the requested parts to the requesting location. When parts are requested outside normal Contractor working hours (Monday through

Friday, 7:00am to 4:00pm), Contractor shall establish procedures and processes to allow piece parts to be obtained. Contractor shall provide the Government with a GFM Consumption

Report (DI-MGMT-80438B). (Ref Data Item No A006).

4.0.5.2.1 Contractor shall provide transportation of reparable assets between Hurlburt Field, FL and the Contractor SRC.

4.0.5.3 Counterfeit Electronics Parts: The Contractor shall establish policy and procedures to mitigate the risk of counterfeit electronics parts being installed in end items or otherwise entering the USAF/DoD inventory that meets the intent of Aerospace Standard (AS)5553A, Counterfeit

Electronics Parts; Avoidance, Detection, Mitigation, and Disposition.

4.0.6 Data Submission (IAW DD Form 1423)

4.0.6.1 General

Contractor shall submit Management data as specified by the Government. Data submission shall include, but is not limited to, the submission of AGISS Program status reports to the Government. The Contractor shall maintain a cumulative status of active and closed tasks. The Contractor shall document data deliverables, and anticipated future task requirements during the next reporting period. Regular updating of cumulative cost versus estimated total cost shall be submitted in the status reports. Funds Expenditure charts that plot actual and planned expenditures and man- hours used against time shall be included with each status report. (DI-

MGMT-80368A) Data Item No. A005, (DI-MGMT-81468/T) Data Item No A007 and (DI-

FNCL-80912), Data Item No. A008.

4.0.7 Reviews, Meetings, and Working Group Participation

The Contractor shall organize, host and participate in reviews, meetings and working groups to include weekly mod schedule meetings, quarterly Material Improvement Project (MIP) review boards, semi-annual Program Management Reviews (PMRs), semi-annual AC-130U Sustainment Improvement Working Groups and other meetings as directed by the Government. The Contractor shall provide agendas (Ref Data Item A003), presentation materials (Ref Data Item No. A009) and minutes (Ref Data Item No A004) with action items for these meetings as requested by the Government. (DI-

ADMN-81249A, DI-ADMN-81373, DI-ADMN-81250A).

4.0.8 Over and Above (O&A) Contractual Actions

Those sustainment support tasks directed by the Government and performed by Contractor in support of this PWS that are beyond the scope of specific contract line items shall be classified as

O&A tasks. Approval for O&A tasks shall be submitted by the Contractor to the PCO as an

“Over-and-Above Work Request”.

4.0.9 Contractor Services for Systems and Modifications

Contractor shall provide contractor support services and required material for individual systems/subsystems/equipment as directed by the Government.

4.0.10 AN/AAQ-39 Multispectral System Contractor Inventory Control Point (CICP)

Contractor shall operate a CICP using the Air Force’s CSWS Guide to implement Interim

Supply Support (ISS) of unique AN/AAQ-39 components. ISS is a multi-step acquisition approach that makes the Contractor responsible for provisioning, cataloging, inventory/asset management, Chief Financial Officer compliance, maintaining a stock control and distribution system, performing requirements determination, readiness spares packages, disposal decisions, special items handling, requisition processing, asset visibility and reporting, and customer services. Contractor shall be the source of supply using their ICP Routing Identifier Code (F28) for unique AN/AAQ-39 components. Contractor shall have an established information system to interface with Government legacy systems.

Contractor shall transport serviceable AN/AAQ-39 components to base supply in response to

Government requisitions received from Hurlburt Field and worldwide locations. Contractor shall be authorized to use assigned CICP Transportation Account Code (T139), Department of

Defense Activity Address Code (FD9621) and Routing Identifier Code (F28) for the purpose of shipping second destination from port of debarkation for serviceable AN/AAQ-39 components to deployed worldwide locations. Contractor shall transport and receive serviceable/unserviceable components to/from the Government designated source of repair.

4.0.11 MX-15Di Contractor Inventory Control Point (CICP)

Contractor shall operate a CICP using the Air Force's CSWS Guide to implement ISS of unique

MX-15Di Electro-Optical Sensor System components. ISS is a multi-step acquisition approach that makes the Contractor responsible for provisioning, cataloging, inventory/asset management, Chief Financial Officer compliance, maintaining a stock control and distribution system, performing requirements determination, readiness spares packages, disposal decisions, special items handling, requisition processing, asset visibility and reporting, and customer services.

Contractor shall be the source of supply using their ICP Routing Identifier Code (F28) for unique MX-15Di Electro-Optical Sensor System components. Contractor shall have an established information system to interface with Government legacy systems.

Contractor shall transport serviceable MX-15Di Electro-Optical Sensor System components to base supply in response to Government requisitions received from Hurlburt Field and worldwide locations. Contractor shall be authorized to use assigned CICP Transportation

Account Code (T139), Department of Defense Activity Address Code (FD9621) and Routing

Identifier Code (F28) for the purpose of shipping second destination from port of debarkation for serviceable MX-15Di components to deployed worldwide locations. Contractor shall transport and receive serviceable/unserviceable components to/from the Government designated source of repair. Contractor shall comply with both the U.S. and Canada's export/import laws and regulations.

4.1 Period and Place of Performance

4.1.1 Period of Performance: The period of performance for the contract covers a basic contract period of 12 months (01 Jan 2016 – 31 Dec 2016) and four (4) 12 month option periods beginning 01 Jan 2017 - 31 Dec 2020.

4.1.2 Place of Performance: The majority of the services shall be performed at the Contractor’s facility in Warner Robins GA, Fort Walton Beach FL, and in Government facilities at Hurlburt Field, FL. Contractor personnel shall make frequent travel within and outside the Continental United States (CONUS) as described in paragraph 4.3.7.1

4.2 Item Unique Identification (IUID)

4.2.1 In accordance with DFARS 252-211.7003(a), Item Identification and Valuation /

Definitions, “ ‘DoD unique item identification’ means a system of marking items delivered to

DoD with unique item identifiers that have machine-readable data elements to distinguish an item from all other like and unlike items.” Unique item identification is required for all items that meet the criteria established by DFARS 211.274-2, Policy for unique item identification.

4.2.2 The Contractor shall mark items in accordance with DFARS 211.274-2, DFARS 252-

211.7003, and Military Standard (MIL-STD)-130N, Department of Defense Standard Practice /

Identification Marking of U.S. Military Property.

4.2.3 In accordance with the Department of Defense Guide to Uniquely Identifying Items

Assuring Valuation, Accountability and Control of Government Property, the Government user will add item(s) to the Department of Defense (DoD) IUID Registry. The Government user or

Contractor representative responsible for causing “life cycle events” (i.e., abandoned, consumed, destroyed by accident, destroyed by combat, donated, exchanged – repair, exchanged – sold, exchanged – warranty, expended – experimental/target, expended – normal use, leased, loaned, lost, reintroduced, retired, scrapped, sold – foreign government, sold – historic, sold – nongovernment, sold – other federal, sold – state/local, and stolen) will update the item record(s) in the DoD IUID Registry.

4.3 Packaging

4.3.1 The Contractor shall package and mark end items and components in accordance with the contract (basic or order, as applicable) Air Force Materiel Command (AFMC) Form 158, Packaging Requirements; MIL-STD-129R, Department of Defense Standard Practice / Military

Marking for Shipment and Storage; MIL-STD-130N, Department of Defense Standard Practice /

Identification Marking of U.S. Military Property; and MIL-STD-2073-1E, Standard Practice for

Military Packaging. The Contractor shall ensure that classified material is packaged, marked and shipped in accordance with DoD 5220.22-M, National Industrial Security Program Operating

Manual (NISPOM). The Contractor shall package and mark material in accordance with other applicable Government regulations including, but not limited to, those regarding security, safety and environmental concerns.

4.3.2 The Contractor shall package and mark material for movement, shipment, receipt and storage in a manner that ensures the protection and preservation of the material for shipment to and storage at the…