2014_SSTS_IDIQ_PWS_vs_22.doc

Software and Systems Technology Support (SSTS) For

517 SMXS/MXDED

Software Technology Support Center (STSC)

Hill AFB, UTAH 84056

Performance Work Statement

November 7, 2014

TABLE OF CONTENTS

31.0

DESCRIPTION OF SERVICES

32.0

SPECIFIC REQUIREMENTS

32.1 Process Improvement Support

32.1.1 Requirement

32.1.2 Process Improvement Consulting Support

32.1.3 Process Improvement Technical Direction

32.2 Capability Maturity Model Integrated (CMMI) Services

32.2.1

32.2.2 Introduction to CMMI Training Courses

32.2.3 CMMI Consulting Services

32.2.4 Standard Capability Appraisal Method for Process Improvement (SCAMPI) CMMI Appraisal Services

42.3 Development Life Cycle and Maintenance Life Cycle for Systems and Software Assessment, Consulting, and Training Services

42.3.1

42.3.2 Assessment Services

42.3.3 Consulting Services

42.3.4 Training Services

43.0

SERVICE DELIVERY SUMMARY

54.0 Contract Data Requirements List (CDRL)

54.2 General marking instructions

54.3 Monthly Status Report

64.4 OPSEC Requirement

64.5 Contractor Manpower Reporting

65.0

GOVERNMENT FURNISHED PROPERTY AND SERVICES (GFP)

66.0

GENERAL INFORMATION

66.1 Supervision of Contractor Employee

66.2 Quality Assurance

76.3 Safety Requirements

8APPENDICES

9APPENDIX C: SAFETY, FIRE PROTECTION AND HEALTH SPECIFICATION INDUSTRIAL SAFETY REQUIREMENTS

1.0 DESCRIPTION OF SERVICES

This Performance Work Statement (PWS) provides for System and Software Technology Support (SSTS) services to the 517 SMXS/MXDED Software Technology Support Center (STSC). The requirement is to provide Process Improvement Support; Capability Maturity Model Integrated (CMMI) Support; Development Life Cycle and Maintenance Life Cycle for Systems and Software Assessment, Consulting, and Training Services.

The Contractor shall provide consulting services that improve existing organization policies, processes and standards in accordance with (IAW) the task order PWS. Due to the nature of this service the Government may receive short notice of requirements and therefore the Contractor shall be capable of responding to stringent deadlines.

2.0 SPECIFIC REQUIREMENTS

This PWS describes specific requirements for STSC support. Each requirement will be defined with a task order PWS. The required support will fall into one of the following categories:

2.1 Process Improvement Support

2.1.1 Requirement

This section defines requirements for process improvement training, consulting and technical direction support against a variety of process improvement models.

2.1.2 Process Improvement Consulting Support

The Contractor shall provide process improvement consulting to support against a variety of process improvement models (i.e. CMMI, iCMM, TSP, PSP, ISO & IEEE Standards and Models). The Contractor shall provide expert services to identify gaps and recommend new processes to the organization’s system and software life cycle product line. The Contractor shall mentor and coach Government appointed Internal Process Improvement and Product Line Change Agents and serve as an advisor to project personnel for institutionalizing improved processes and technologies.

2.1.3 Process Improvement Technical Direction

The Contractor shall provide process improvement technical direction to support against a variety of process improvement models (CMMI, iCMM, TSP, PSP, ISO & IEEE Standards and Models, etc.) for the STSC and its customers. The Contractor shall lead process improvement efforts and serve as technical coordinator, expert, and consultant, to provide model interpretation to Process Improvement project personnel. The Contractor shall work with the product line process improvement leads, consultants and project personnel to gather all necessary information to assist in the deployment of organizational processes and standards.

2.2 Capability Maturity Model Integrated (CMMI) Services

2.2.1 Requirement

This section defines requirements for CMMI services using the CMMI current version utilizing CMMI Institute’s Certified CMMI Lead Appraisers, CMMI Team Leaders, and Lead Instructors against the CMMI Model to provide technical training, consulting and services for the STSC.

2.2.2 Introduction to CMMI Training Courses

The Contractor shall provide certified CMMI instructors for the following three courses: Software Engineering Institute's “Introduction to the CMMI for Development”, and “Introduction to the CMMI for Acquisition; “Introduction to the CMMI for Services”. The Contractor shall provide necessary course materials and shall coordinate with the government site representatives for all logistics. The Contractor shall be responsible to submit to the CMMI Institute Steward official report of course completion and roster in order for the students to receive course certification. The Contractor shall notify the Government within 5 business days of submittal that the report and roster were submitted. (CDRL A001)

2.2.3 CMMI Consulting Services

The Contractor shall provide CMMI consulting services utilizing one of the three CMMI’s focus area. The Contractor shall perform a gap analysis and provide recommendations to improve processes, methods, procedures, templates, and work aids. After the organization has created the CMMI Implementation Plans, the Contractor shall review the Plans and provide recommendations to the Engineering Process Group (EPG). The Contractor shall provide consultation to the Process Improvement Teams/Tiger Teams.

2.2.4 Standard Capability Appraisal Method for Process Improvement (SCAMPI) CMMI Appraisal Services The Contractor shall assist in conducting Software Engineering Institute's SCAMPI Appraisal Services in accordance with the defined SCAMPI Method Description Documents and Guidelines. The Contractor shall perform Class C, Class B, and Class A SCAMPI appraisals against one of the three CMMI’s focus area.

2.3 Development Life Cycle and Maintenance Life Cycle for Systems and Software Assessment, Consulting, and Training Services System and software development life cycle and maintenance life cycle phase activities utilizing best industry standards and emerging technologies, to include determining appropriate technical specifications, developing requirements, design, development, production, integration, assembly, identifying and resolving interface problems, developing test plans and procedures, evaluating test data, and deployment.

2.3.1 Requirement

This section defines requirements for assessment, consulting and training on systems and software development life cycle and systems and software maintenance life cycle services to support the Government.

2.3.2 Assessment Services

The Contractor shall coordinate the assessment plan with the Government prior to conducting the assessment service. (CDRL A002) The Contractor shall perform an assessment identifying strength and weakness statement of findings against the best practice standards. The Contractor shall provide a comprehensive evaluation briefing to conclude the assessment. The Contractor shall provide a final assessment report to the Government within 14 calendar days after the conclusion of the assessment. (CDRL A002)

2.3.3 Consulting Services

The Contractor shall provide consultation to enhance processes, technologies, methods, appropriate labor mix, equipment and materials required to implement corrective actions. After the government has created the Corrective Action Plans, the Contractor shall review the Plans and provide recommendations. During the government’s implementation the Contractor shall provide consultation and oversight to ensure the corrective actions resolve identified findings.

2.3.4 Training Services

The Contractor shall provide experienced and qualified instructors to successfully execute courses. The Contractor shall participate in in any training development and updating of existing training courseware, provide necessary course materials, and coordinate with the government site representatives for all logistics. The Contractor shall provide an official report of course completion and roster to the Government within 5 business days of course completion. (CDRL A003)

3.0 SERVICE DELIVERY SUMMARY

Provide the Monthly Status Reports. (A004)

Annually

4.0 Contract Data Requirements List (CDRL)

4.1.1 Contract information data shall be delivered, as assigned by the Ordering Activity, electronically IAW the corresponding requirement for each Data Item listed in Table 4-2 (below). One substantive error and one late submittal are permitted per quarter. Minor grammatical errors do not count as an error. Substantive mistakes shall be corrected within two working days and corrective action taken to prevent recurrence of inaccurate/ late CDRLs.

4.1.2 All reporting requirements listed below are applicable, unless omitted at the task order level, and shall include current site-specific information.

4.1.3 The contractor shall submit an electronic copy to the inspection/acceptance focal point and to all other offices that provide functional input to the inspector/acceptor; these offices are identified in the CDRL DD Form 1423-1, Block 14.

4.2 General marking instructions

4.2.1 Each delivery shall have marked on the front page:

Contract No.

Contractor Name

Contractor Address

4.3 Monthly Status Report

The Contractor shall provide the Government, via email, a monthly Contractor’s, Status and Management Report, in Contractor format, which will provide program cost information and the tasks accomplished each month by the Contractor. The Contractor shall obtain Government approval of the report format and content prior to the first submittal. The Contractor shall submit the report monthly by the 15th of each month for reporting of the previous month. Information contained in the monthly report shall match the Contractors monthly invoice. The Contractor shall provide, via email, interim financial status information as requested by the Government. The monthly financial report shall contain sufficient information both in breadth and detail to provide the Government a means to track all expenditures related to this contract. (CDRL A004)

4.4 OPSEC Requirement

The Contractor shall familiarize all new employees and conduct refresher sessions as needed in the areas of Operations Security as referenced on the current DD Form 254 (DOD Contract Security Classification Specification) addendum.

4.5 Contractor Manpower Reporting

The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the System Software, Technology Support (SSTS) via a secure data collection site. The Contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and Contractors are available at the Army CMRA link at http://www.ecmra.mil.

5.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES (GFP)

The Government shall provide GFP as listed on the Schedule GFP that is attached to the solicitation and contract. The contractor shall submit as part of their proposal a Property Management Plan (PMP) that discusses the voluntary consensus standards (VCSs) or industry-leading practices (ILPs) that they intend to follow regarding government furnished property IAW FAR clause 52.245-1, Government Property. The PCO must evaluate the PMP for adequacy for incorporation into the contract.

In addition, in order to perform certain tasks, the Government will provide workspace, working supplies, furniture, and access to business telephones (for business purposes only) and computer facilities and computer time as required to on-site Contractor personnel at no cost to the Contractor that are not categorized as GFP. Special base access, computer security training and security training will be provided to the Contractor Employees by the appropriate Government agency. The Contractor shall be responsible for safeguarding all Government property provided for contractor use. At the close of each work period, Government facilities, property, and materials shall be secured.

6.0 GENERAL INFORMATION

6.1 Supervision of Contractor Employee

The Contractor shall be responsible for all supervision of its employees for such items as work assignments, time off, pay, benefits, awards, discipline, etc. All Contractor employee requests that could impact the sustainment efforts, such as requests for time off, shall be coordinated with the Government prior to Contractor approval in order to minimize impact to the program.

6.2 Quality Assurance

The Contracting Officer Representative is the authorized Government representative(s) who will perform assessments of the Contractor’s performance. Subsequent to contract award, the identity of the COR(s), with a letter defining duties and authority will be promptly furnished to the Contractor.

The COR(s) or alternate (s) will inform the task manager in person when discrepancies occur and will request corrective action. The COR(s) or alternate(s) will make a notation of the discrepancy on the assessment checklist with the date and time the discrepancy was noted and will request the task manager (or authorized representative) to initial the entry on the checklist.

Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the Contract Officer (CO), not to the COR(s).

The services to be performed by the Contractor during the period of this contract are at all times and places subject to review by the CO or authorized representative(s).

Government personnel, other than contracting officers (COs) and the Contracting Officer’s Representative (CORs), may from time to time, with CO coordination, observe contractor operations. However, these personnel may not interfere with contractor performance or make any changes to the contract.

6.2.1 Quality Control Program

· The contractor shall have in place a Human Resource Management Program to ensure qualified candidates are identified, screened, placed, monitored, and trained/retained to fulfill service requirements. The contractor shall accomplish requirements by employing and utilizing qualified personnel with appropriate combinations of education, experience, knowledge, training, abilities and skills, as well as physical capabilities. The contractor shall maintain clear organizational authority and responsibility to effectively manage and control personnel. This shall be accomplished without requiring Government employees to engage in the contractor’s operational or human resource management processes. The contractor shall have an internal process in place to ensure that work or labor hours reported by employees are accurately reflected on billing invoices and monthly reports.

· The contractor shall establish and provide all reasonable means to ensure that performance of this contract in a Government facility is fully complementary with, and does not run counter to, any written local operating procedure or policies that may be provided by the Government. This is consistent with the contractor’s exclusive right and authority to supervise and control its employees.

· The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. This plan shall be provided as part of the task order proposal but shall not be evaluated for award. The contractor shall make appropriate corrections and modifications to the plan and obtain acceptance of the plan by the contracting officer before the start of the first operational performance period. Updates shall be provided whenever there is a change. (A005)

· The plan shall reflect the contractor’s overall approach, internal management controls, processes, and procedures for reporting to the Government on identified aspects of quality issues. The plan shall identify the means by which the contractor will ensure quality effectiveness and demonstrate comprehensive management and review of data. The plan shall describe what is measured, how often it is tracked and provided, who reviews and assures that appropriate action is initiated when trends are unfavorable, who the Government will contact for contractor quality issues, what method and process is used to track and resolve issues, where reports are sent and maintained, and how often quality issues are reviewed and reported. The plan shall identify how the contractor identifies and resolves deficiencies, identifies potential improvements, and maintains and makes available to the Government, documentation reflecting quality control inspections and any corrective actions taken. The Contractor shall provide copies of all discrepancies to the Contracting Officer.

6.3 Safety Requirements

In performing work under this contract, the Contractor shall:

· Conform to the safety requirements contained in the contract, this PWS and the Safety, Fire Protection and Health Specification Industrial Safety Requirements (Appendix C) for all activities related to the accomplishment of the work.

· Take such additional immediate precautions as the contracting officer may reasonably require for safety and mishap prevention purposes.

· Implement a safety program in accordance with the applicable contract clauses and their accepted Safety and Health Program Plan. (see Appendix C) (CDRL 0006).

· Contractors shall comply with Occupational Safety and Health Act (OSHA) (Public Law 91-596) and OSHA Standard 29 CFR 1910 for the protection of their employees. It is the Contractor’s sole responsibility to make certain that all safety requirements are met. Additionally, the Contractor is responsible for the safety and health of all subcontractor employees. The 309 SMXG and Hill AFB are pursuing recognition under OSHA’s Voluntary Protection Programs (VPP). To achieve and maintain this level of recognition, all contractors working on the installation must receive the same level of safety and health protection as Government employees. All contractors are required to familiarize themselves with the requirements of VPP. Information on the VPP can be accessed at http://www.osha.gov/dcsp/vpp/index.html.

· The Contractor shall provide to the Government, on an annual basis, injury and illness rates for employees working onsite during previous calendar year under this contract; specifically the Total Case Incidence Rate (TCIR) and Days Away, Restricted, or Transferred (DART) rates consistent with OSHA’s recordkeeping requirements. These rates shall be provided by 1 Feb of each year for comparison with corresponding injury and illness rates provided by the Bureau of Labor Statistics (BLS) based on the appropriate North American Industrial Classification System (NAICS) code and shall be included in any subsequent OSHA VPP Application or Annual Self Evaluation as required. For more information on TCIR/DART calculations and related VPP documentation requirements, refer to OSHA Publication CSP 03-01-003, Voluntary Protection Programs (VPP): Policies and Procedures Manual, Appendix A. http://www.osha.gov/OshDoc/ Directive_pdf/CSP_03-01-003.pdf. (CDRL 0007)

6.4 Travel/Temporary Duty (TDY)

Travel to other government facilities or other contractor facilities may be required. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the government (subject to local policy & procedures). Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46, Travel Costs.

APPENDICES

A. Intentionally left blank.

B. Intentionally left blank.

C. Safety, Fire Protection and Health Specification Industrial Safety Requirements APPENDIX C: SAFETY, FIRE PROTECTION AND HEALTH SPECIFICATION INDUSTRIAL SAFETY REQUIREMENTS

OGDEN AIR LOGISTICS COMPLEX

UNITED STATES AIR FORCE

HILL AIR FORCE BASE, UTAH 84056

APPENDIX C

SAFETY, FIRE PROTECTION AND HEALTH SPECIFICATION

INDUSTRIAL SAFETY REQUIREMENTS

TYPE WORK: Software Engineering and Technology Support (SSTS) PREPARED BY: Roger Hoffmann, OO-ALC/SE, DSN 777-3972

SECTION I - GENERAL REQUIREMENTS

A. Safety Program Requirements.

In context with AFMC Acquisition Reform initiatives, contract language will now focus on ensuring safety objectives are met through contractor risk management rather than the traditional method of providing specific government guidance for risk elimination. With this new “performance-based” language, the government will provide the contractor with areas of concern (Protection of government personnel and property) and the contractor will be free to meet those objectives in a manner that is consistent with corporate standards. The contractor will implement a safety program plan that ensures protection of Government personnel and property. The program will consist of, as a minimum:

1. Mishap reporting, as defined in paragraph B1 below.

2. Per AFPAM 91-210, para 6.4, due to non-hazardous nature of work, a Safety Plan and corresponding site specific checklist is not required.

3. Routine and recurring surveillance to ensure the safety requirements of this contract are enforced.

4. Competent personnel to provide surveillance of the Safety Plan.

5. Identification of segregated work site locations for operations that cannot be co-mingled with general industrial operations and the process for ACO approval of operations and changes at these specific sites.

6. All contractor personnel shall be trained and qualified to perform their duties safely.

7. The contractor shall include a clause in all subcontracts requiring the subcontractors to comply with the safety provisions of this contract, as applicable.

B. Mishap Notification

1. The contractor shall notify OO-ALC Safety (Phone (801) 777-3972) who in turn will notify 75 ABW/SEG ((801) 777-3333) or OO-ALC Operations Center ( (801) 777-3238), or the Hill AFB Command Post (777-3007) after normal duty hours, and the designated Government Representative, i.e., the ACO, PCO, or QAE within one (1) hour of all mishaps or incidents at or exceeding $2,000 (material + labor) in damage to DOD property entrusted by this contract, even if the government is wholly or partially reimbursed. This notification requirement shall also include physiological mishaps/incidents. A written or email copy of the mishap/incident notification shall be sent within three calendar days to the GR, who will forward it to OO-ALC Safety. For information not available at the time of initial notification, the contractor shall provide the remaining information no later than 20 calendar days after the mishap, unless extended by the ACO. (CDRL 0009) Mishap notifications shall contain, as a minimum, the following information:

(a) Contract, Contract Number, Name and Title of Person(s) Reporting

(b) Date, Time and exact location of accident/incident

(c) Brief Narrative of accident/incident (Events leading to accident/incident)

(d) Cause of accident/incident, if known

(e) Estimated cost of accident/incident (material and labor to repair/replace)

(f) Nomenclature of equipment and personnel involved in accident/incident

(g) Corrective actions (taken or proposed)

(h) Other pertinent information

2. Ensure government contract lease agreements determine convening authority prior to executing the contract/lease agreements, and that all contracts ensure the following, IAW AFI 91-204, paragraph 2.4.6:

· The contractor will support and comply with the safety investigation and report requirements of AFI 91-204

· A record of all mishaps involving Air Force resources will be entered into the Air Force reporting system

· A record of mishaps involving other DoD resources will be forwarded to the involved agencies

· When a mishap involves a contract managed by DCMA, DCMA safety personnel will review the final safety report and send their response to HQ AFSC

3. Ensure contract/lease agreements for aerospace vehicles state: The Air Force is responsible for the investigation of mishaps involving aerospace vehicles. The Air Force is authorized to investigate mishaps involving non-accepted Air Force aerospace vehicles (Non-delivered vehicles for which the government has accepted responsibility; DD Form 250. Material Inspection and Receiving Report, HAS NOT been executed).

4. If requested by authorized government personnel (ACO, PCO, QAE, safety representative, Fire Department, and Security Forces), the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by safety investigators.

C. General Safety Requirements:

Follow all applicable federal, USAF, state, and local safety directives outlined in Section II below.

Ensure assigned personnel are adequately trained and qualified for the task being performed. Brief all personnel on the hazards involved with operations and applicable precautions to be taken. Should unidentified hazards arise, cease operations until actions are taken to eliminate or mitigate hazards to safe levels.

Contractor personnel must receive Explosive Safety Awareness Training if their duties require entry into the Explosive Clear Zone. This training will be provided by the OO-ALC Safety Office.

For emergencies on Hill AFB contact 911 ask to be transferred to Hill AFB 911 to report any emergency.

The authorized Government Representative (309 MXW Safety Office) shall approve the contractor’s procedures within the Health and Safety Plan as meeting the intent of the below referenced standards, with the exception of Mishap Notification /Reporting Procedures, which are outlined in Section I, paragraph B of this Appendix C.

Element/Requirement

Referenced Benchmark

Contract Safety

*AFPAM 91-210 Para. 6

Mishap Notification/Reporting

Appendix C, Section 1B

*AFI 91-204 Para. 4.9

Facility Fire Protection

NFPA 13, 70, & 72

NFPA 409/410

AFI 91-203 Chapter 13 *Follow web link to obtain direct access to these documents