TA_PWS_PROPOSED_CHANGES_09-25-14.doc

Performance Work Statement

For Transient Alert Service

Air Force Material Command

Hill Air Force Base

September 25, 2014 Rev.

TABLE OF CONTENTS

1.0 Scope of Work

1.1 Transient Alert Services

1.2 Arrival Services

1.3 Process Services

1.4 Departure Services

1.5 PDM Aircraft

1.6 In-Flight- Emergency

1.7 Crash, Damaged, or Disabled Aircraft Recovery

1.8 Aircraft De-icing

1.9 Snow Removal

1.10 TMDE Coordinator

2.1 Contractor Personnel

2.2 Contractor Personnel Requirements

2.3 Appearance

2.4 Certification

2.5 Licensing Contractor Personnel

2.6 Security Requirements

2.7 Employee Training

2.8 Senior Management Meetings

2.9 Quality/Safety and FOD Plans

2.10 Quality Assurance

2.11 Physical Security

2.12 Hours of Operation

16-17

2.13 Conservation of Utilities

2.14 Records

2.15 Reports

2.16 Environmental Controls

18-19

2.17 Safety Requirements

2.18 Vehicle Operations

2.19 Smoking Policy

2.20 Orientation Period

2.21 Phase Out

2.22 Billing of outside normal hours of operation

3.1 Government Furnished Property

3.2 Government Furnished Facilities

3.3 Equipment Inventory

3.3.1 Government Furnished Equipment Maintenance:

3.3.2. Obtaining Replacement of Government Furnished Equipment

3.4 Property Accountability

3.4.1 Disposition of Property

3.4.2 Property Leased by the Government

3.4.3 Government Provided Materials

3.5 Government Furnished Records, Files, Documents, and Work Papers

3.6 Government Furnished Software

3.7 Property Control Procedures

3.8 Forms and Publications

3.9 Annual Inventory

3.10 Government Provided Services

3.11 Government Provided Training

3.12 Government Furnished Vehicles

3.13 Government Provided Support Equipment

3.14 Government Furnished Property

Appendix A – List of Government Furnished Property 28-34

3.15 Government Furnished Vehicles

Appendix B – List of Government Furnished Vehicles

3.16 Government Furnished Tractor

3.17 Government Furnished Materials

APPENDIX C – List of Government Furnished Vehicles

4.1 Egress Familiarization

4.2 Fire Extinguisher Training

4.3 A.F/T.O and Publication Account Representative Training

4.4 Equipment Custodial Training

4.5 System Training (Supply)

4.6 Vehicle Control Officer (VCO) Training

4.7 Computer Based Training

4.8 PMEL Training

4.9 HAZ MAT Training

5.1 Aircraft Marshaling

5.2 Aircraft Towing

5.3 Aircraft Refuel/Defuel

5.4 Aircraft Crash recovery Equipment

5.5 Oxygen Servicing

5.6 Security

5.7 Support Equipment Operation

5.8 Aircraft Inspections

5.9 Use of Air Force Technical Orders

5.10 Hydrazine Awareness and Related Hazards

5.11 Special Purpose Vehicle

5.12 Tool Control and Accountability Training

5.13 FOD/DO Awareness Training

6.0 General

6.1 Average Aircraft Workload

7.0 General

7.1 Standardized Uniform

7.2 Tools

7.3 Follow-Me Vehicles

39-40

8.0 General

8.1 Applicable Publications and Forms

8.2 Air Force Publications

8.3 Air Force Instructions and Manuals

8.4 OO-ALC Regulations

8.5 Air Force Occupational Safety Health (AFOSH)

8.6 Technical Orders T.O.’s

44-49

8.7 Support Equipment Technical Orders

8.8 Special Plans

8.9 Host Tenant Support 11-4 Agreements

9.0 Services Delivery Summary Objectives

50-52

PURPOSE AND OVERVIEW

This PWS describes TA management core services, 75 OSS/CC believes are the minimum mission essential services needed to support installation operations and customers. In addition we have had the PWS reviewed by each organization and analyzed all comments and made the appropriate amendments.

The 75 Operations Support Squadron (OSS) directs and coordinates flying activities and resources on over 1,450 acres of airfield and 26 cubic miles of airspace, supporting flying operations for the Ogden Air Logistics Center, an ACC F-16 wing, and an AFRC F-16 Wing with Weather, Air Traffic Control, Host Aviation Resource Management, Air Traffic Control and Landing Systems, and Airfield Management. The OSS also responds to aircraft incidents, accidents, and disasters on- or off-base, and provides transient alert support for visiting aircraft.

SECTION l

DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.0 Description of Services: The contractor shall provide labor, services, equipment, materials except as listed as Government Furnished Property, Section III to perform Transient Aircraft Services at Hill AFB, Utah. Transient aircraft are defined as aircraft not assigned to Hill, but are en route from one location to another that may require routine servicing. The estimated quantities of work are listed in Section VI, Workload Estimates. The contractor shall submit reports and documentation as identified and requests for such reports and documentation and responses shall be coordinated through the onsite Quality Assurance Personnel (QAP) or Contract Officer Representative (COR). Transient Alert services include:

· Aircraft arrival, processing and departure services

· Support of In-Flight Emergencies (IFEs)

· Augmentee support for CDDAR (Crash, Damaged, Disabled Aircraft Recovery) and emergency services

1.1.

Transient Alert Services: The Hill Air Force Base, Utah Transient Aircraft Services (TA) is 8 hour coverage Monday through Friday (0800 –1600) and 8 hour coverage on Weekends, Saturday and Sunday Day shift (0900 – 1700). Work after normal duty hours, overtime or over and above work will not be performed unless approved by the Commander

Transient Aircraft Services will be open on federal holidays, unless directed by the OSS commander to close. The contractor will be responsible for ground handling, marshaling, installing safety pins, inspecting brakes, inserting ground chocks and protective covers, grounding aircraft, placement of ladders and staircases. As necessary, the contractor shall assist aircrew, refuel, and provide minor maintenance on all transient aircraft. Occasional Distinguished Visitors (DV) arrivals will require increased coordination between the contractor and other support activities. Transient aircraft include Air Force aircraft, DoD aircraft, commercial aircraft, foreign aircraft, and some private aircraft. The contractor shall provide qualified personnel to sign-off Red-X conditions.

1.1.1 All servicing and maintenance tasks will be performed in accordance with the applicable aircraft Technical Order (T.O.). General tasks are to be performed in accordance with general T.O.s; locally prepared checklists and applicable Air Force Instructions (AFI’s); Command, Wing and Base Instructions and Maintenance Operating Instructions (MOI’s). Frequently used T.O.s and instructions are available at the Transient Alert Office.

1.1.2.

Contractor shall perform tasks within the time frames established to meet transient aircraft turn times. Aircraft assigned a high priority designation as described in AFI 21-101 shall be supported as expeditiously as possible with employees dedicated to the sole support of ground handling requirements for each transient aircraft coded 1 through 7. The Contractor shall not start or run aircraft engines or taxi aircraft. (HAFBPLAN 35-101 and AFI 21-101).

1.1.3.

Contractor shall maintain a transient alert control room to coordinate/record aircraft parking, servicing, fueling, support equipment, aircraft maintenance and initiate required forms with applicable agencies. (T.O. 00-20-1, AFI 21-101). Transient Control Dispatcher shall notify Base Operations to contact TA on the radio when Transient Control Room is unmanned. Employees shall maintain radio/telephone contact with Base Operations and/or the Control Tower. Aircraft maintenance requirements beyond the maintenance responsibility identified for the Contractor within this PWS shall be coordinated with a request through TA ALERT controllers. Transient Alert controller shall initiate required AFTO Form 349 for all aircraft maintenance and assure all associated aircraft maintenance documentation is completed IAW Air Force directives. Initiate all required reimbursement documentation for services IAW T.O. 00-20.

1.1.4. Contractor shall notify Transient Control Dispatcher or Base Operations of suspected aircraft hot brakes (IAW T.O. 4B-1-1).

1.2.

Arrival Services: The contractor shall provide services required to prepare and park transient aircraft in assigned parking area. The contractor shall:

· Receive arrival information and coordinate the parking location assigned with Base Operations. Occasionally, short notice or no notice arrivals will occur.

· Prepare the parking area prior to arrival to include setting up support equipment and ensuring the removal of all foreign objects.

· Provide Follow-Me service from the arrival taxiway to the parking spot. The aircraft will be marshaled onto the parking spot, chocked, grounded, and landing gear pins installed as required by specific aircraft instructions.

· Connect required ground support equipment (GSE) and coordinate with the aircrew. Aircraft egress/explosive safety pins will be installed by the aircrew prior to deplaning.

· Debrief aircrew for required service and support requirements.

· Ensure all pitot, engine and protective covers are installed for remain over night (RON) aircraft.

1.2.1. Contractor shall provide arrival services for all transient aircraft, complying with all applicable Air Force directives. Aircraft arrival notification will be through Base Operations or the ATLAS system.

1.2.2.

Lead aircraft to or from assigned parking areas. Follow-me vehicle shall meet all aircraft arrivals at taxiway “A” or as directed by Base Operations.

1.2.3.

Obtain and position fire extinguishers, aircraft boarding ladders, steps, powered and non powered equipment for various types of aircraft as required.

1.2.4.

Retrieve transient deployed aircraft deceleration chutes.

1.2.5.

Transient aircraft laden with unsafe ordnance will be parked on designated hot pad parking areas. Contractor will not perform any maintenance on aircraft with live ordnance until all of the safety requirements of AFMAN 91-201 are fully complied with.

1.2.6.

Contractor shall take all-reasonable actions to secure and protect aircraft from adverse weather conditions, hazards such as; winds, hail, rain and snow.

1.3.

Process Service: The contractor shall provide services required to prepare and service transient aircraft in a safe and expedience manner. The contractor shall:

· Service aircraft as required in accordance with applicable instructions to include fuels, oil, oxygen, and hydraulic fluids.

· Perform applicable aircraft inspections in accordance with applicable instruction.

· Document aircraft forms in accordance with applicable instruction.

· Perform minor maintenance required prior to aircraft departure as required in accordance with applicable aircraft instructions.

· Perform other ground handling activities such as towing, mooring, and de-icing as required during the time the aircraft is on the ground.

1.3.1.

Contractor shall provide processing services in an expeditious manner. Check and service all aircraft systems as required, take engine oil samples and deliver to laboratory for analysis (IAW T.O. 33-1-37-1). Install aircraft deceleration chutes as required.

1.3.2.

Refuel/Defuel aircraft using AF technical procedures and local directives. Contractor shall provide personnel for each aircraft refueling/defueling operation. Contractor shall notify the Base Fire Department of fuel spills IAW T.O. 00-25-172. Contractor shall clean up fuel spills with absorbent pads as required and dispose of all waste materials in accordance with local directives.

1.3.3.

Record entries in aircraft AFTO Forms 781 for all services and maintenance performed on aircraft. Ensure AFTO Form 349 is documented reflecting all maintenance that was accomplished.

1.3.4.

Perform minor maintenance and correct all safety of flight and mission essential discrepancies per T.O. requirements on transient aircraft. Accomplish immediate action Time Compliance Technical Order (TCTO’s) on transient aircraft as directed by home station. Perform required research to requisition parts and materials to correct aircraft discrepancies. Tag all defective parts for turn-in action. Contractor shall provide materials and parts requisition through Base Supply. Document all maintenance actions IAW T.O. 00-20 series publications. Support and assist Government maintenance specialist when required and provide support equipment as required for all maintenance actions. Contractor is responsible to ensure that all maintenance actions are satisfactory performed, documentation completed and repair accomplished (IAW applicable directives).

1.3.5.

Tow transient aircraft as required using appropriate towing vehicle and equipment. Contractor shall be responsible for towing all towable aircraft from runway as expeditiously as possible, complying with AF safety requirements and AF aircraft towing directives.

1.3.6.

Perform preflight, post-flight, through flight inspections as required and when can be completed during normal duty hours IAW T.O. 00-20-1 using applicable aircraft checklist.

1.4.

Departure Services: The contractor shall provide services required to prepare and launch transient aircraft in a safe manner. The contractor shall:

· Meet aircrew at the aircraft prior to commencement of departure activities. At this time, an informal briefing shall take place to ensure required processing services have taken place.

· Ensure all pitot covers, engine covers, ground wires, landing gear pins, wheel chocks, and any other support equipment is removed prior to departure. Aircraft egress/explosive safety pins will be removed in coordination with the aircrew.

· Assist the aircrew with preflight and engine start activities prior to marshaling the aircraft from the parking spot.

· Ensure all support equipment is returned to its proper location after aircraft departure.

· Ensure the removal of all foreign objects from the parking spot.

1.4.1.

Contractor shall be responsible for departure services for all Transient aircraft. All services will be accomplished IAW applicable Air Force directives listed in Section V of this PWS.

1.4.2.

Prepare aircraft as necessary for launching, brief pilot on aircraft status. Aircrew arrival notification will be made through Base Operations. Marshal aircraft from parking area when all launching procedures have been completed. Confirm all safety devices have been removed, stored, and aircrews have been notified.

1.4.3.

When requested by aircrew, perform roll over inspection prior to taxi on departing aircraft as required by T.O. 00-20-1.

1.5.

PDM Aircraft: Contractor shall perform the following tasks for PDM aircraft arrival services for all PDM aircraft, in accordance with AFI 11-218 and all other applicable directives.

(1) Marshalling aircraft to the Depot incoming parking spot, or parking on the Transient Alert ramp if no Depot parking spots are available.

(2) Chocking the Main Landing gear tires.

(3) Installing landing gear, arresting gear and EPU grounds safety pins and signal pilot to shut down the engine(s).

(4) Install or lower the aircraft boarding ladder, assist the pilot in egressing the aircraft.

(5) Install grounding wire and battery safety pin.

(6) Insure the aircraft canopy is closed.

(7) Position fire extinguisher near the aircraft.

1.6.

In-Flight Emergency: Contractor shall respond to all In-Flight-Emergencies (IFE’s) with appropriate tow vehicle, applicable tow bar, and follow-me vehicle, for removal of aircraft from runway. Aircraft will be towed past the runway hold line to the nearest taxiway stub. Contractor will follow Incident Commander (IC) guidance for recovery operations.

1.6.2.

Contractor shall respond to aircraft barrier cable checks. Contractor shall respond with appropriate tow vehicle, applicable tow bar, and follow-me vehicle, for removal of aircraft from runway. Contractor will follow Incident Commander (IC) guidance for recovery operations.

1.7. Crash, Damaged, or Disabled Aircraft Recovery: Provide augumentees (within TAs capability and during normal business hours) to support the aircraft crash recovery team for basic CDDDAR support on-runway aircraft crash or disabled aircraft requirements IAW applicable directives. Maintain crash recovery and disabled aircraft equipment in accordance with applicable directives.

1.7.1 Contractor shall perform removal and/or recovery of transient aircraft disabled on the runway if possible. If beyond TA capabilities, contact the

Incident Commander to notify and coordinate with the aircraft's home unit of assignment for required expertise, personnel and support equipment.

Contractor will recover aircraft when cleared by Incident Commander IAW applicable directives.

1.8.

Aircraft De-icing: De-ice aircraft utilizing deicing vehicles and equipment as required. Provide a minimum of two personnel for each aircraft deicing operation. (T.O. 42C-1-1 and T.O. 00-20-1).

1.8.1.

Maintain de-icing vehicles and ensure deicing fluid levels in vehicles during adverse weather season, are at de-icing operating levels to complete a single aircraft de-icing operation. De-icing fluid levels during non-operating season will be kept to a minimum.

1.9.

Snow Removal: Contractor shall remove snow from within 75 ft of assigned facilities, including sidewalks, entrances, and parking areas, deicing truck parking area, support equipment storage area, and the vehicle parking stalls on North Ramp of Building #1. Custodial services of facilities shall be accomplished by contractor.

1.10. TMDE Coordinator: Contract Manager shall appoint a TMDE coordinator and Alternate TMDE coordinator. Contract Manager shall contact 309 EMXG. Training classes shall be coordinated through 75 OSS Training monitor.

1.11. Two Servicer Requirement: In order to meet Air Force Instruction requirements, two servicer personnel are required to be on duty at all times during operating hours.

SECTION II

CONTRACTOR INFORMATION

2.0.

General Information:

2.1.

Contract Management Requirements: The contractor shall establish a Transient Alert management and quality control system and perform the following:

· Maintain a transient alert dispatch position for coordinating and recording all aircraft support activity.

· Prepare daily AF Form 861, logging all aircraft activity and provide copies to the QAP/COR monthly (CDRL-E001).

· Prepare AFTO Form 349 for all aircraft maintenance activity.

· Coordinate transient aircraft arrival/departure times and parking locations with Base Operations.

· Coordinate fuel delivery with POL and maintenance requirements with the Maintenance Operations Center (MOC).

· Obtain necessary aircraft parts through base supply channels.

· Provide augumentees to the Crashed, Damaged, or Disabled Aircraft Recovery (CDDAR) Program.

2.1.1. The contractor shall provide an On-Site Representative who shall be responsible for the performance of the work. The name along with off-duty phone number and an alternate shall be designated in writing to the QAP/COR within 7 workdays after contract award. The on-site representative and alternate shall have directional authority for contract personnel and shall be on-site during normal duty hours. The contractor shall notify the government immediately upon any termination or replacement of key personnel.

2.1.2. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract, and have signature authority for the contractor.

2.1.3. The contract manager or alternate shall be available during normal duty hours within 30 minutes to meet on the installation with Government personnel designated by the contracting officer to discuss problem areas. After normal duty hours the manager or designated alternate shall be available within two hours.

2.1.4. The contract manager and alternate (s) must be able to read, write, speak, and understand English.

2.2.

Contractor Personnel Requirements: Contractor shall insure personnel are physically and medically capable of performing work requirements within this Performance Work Statement. Contractor shall make available upon the Contracting Officers request, verification of compliance.

2.2.1.

Contractor shall not employ any person who is an employee of the United States government if the employment of that person would create a conflict of interest nor shall the Contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DOD 5500-7. In addition, the Contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies contained in AFI 64-106. Any and all Foreign Nationals hired by the Contractor must be cleared through the Foreign Disclosure Office IAW AFI 31-101. Documentation will be forwarded to the Contracting Officer.

2.2.2.

Contractor shall comply with directives pertaining to operation of privately owned vehicles on Hill AFB (Per AFI 31-204).

2.3. Appearance: Frequently, Transient Alert is in the public spot light, first to meet and greet visiting Distinguished Visitors (DV) and high visibility mission aircraft like the NAOC or presidential support. For this reason, the contractor shall ensure that all employees present a clean and professional appearance at all times. Uniforms shall be non-static material that meets the requirements of T.O. 00-25-172. Outer garments shall be provided by the contractor to be worn during inclement weather. Contractor personnel shall present a neat appearance and be easily recognized. Uniform apparel shall consist of light blue shirts, dark blue pants without cuffs, dark blue jacket, dark blue coveralls, and foul weather gear. The shirt, jacket shall have as a minimum the employee’s “NAME”, along with the “COMPANY’S NAME” over the pocket areas. The employee’s and company’s information shall be attached to the garments in such a way as to prevent any FOD potential. During periods of darkness contractor personnel shall wear reflective belts over outer garments whenever on the flight line

2.4. Certification: Contractor shall ensure employees possess certification (Reference Section VIII) that validates knowledge of military aircraft flight line practices and procedures before starting work. All Contractor employees shall be appropriately certified to perform those tasks set forth in the PWS. Contractor shall have on file documented evidence that its employees have a minimum of three years flight line maintenance and ground handling experience on DOD aircraft to support flight line aircraft duties. Records of training qualifications and certification initial and recurring shall be maintained by the Contractor on file and be available for government QAP/COR review. Contractor employees shall only be used to perform services within their field of qualification or as approved by the QAP/COR

2.5 Licensing Contractor Personnel: Contractor employees required to operate GMVs (Government Motor Vehicles) in the execution of a government contract must be licensed by the state.

2.6. Security Requirements: Contractor manager or alternate shall provide complete information for each employee of the contractor requiring access to Hill Air Force Base on an “Application for Identification Card (AFMC Form 496)". The completed request shall be submitted to the 75 OSS/OSCS, Physical Security Manager and processed through the Contractor Verification System to Pass and Registration (Building 1219). The Government will provide a completed "Common Access Card” (CAC)" which shall be issued, displayed and surrendered as directed in Air Force Instruction 31-101.

2.6.1. Contractor manager or alternate shall complete an "Unescorted Entry Authorization Certificate" (AF Form 2586) for each employee requiring entry into Controlled and Restricted areas. The request shall be submitted through each area Security Manager prior to Pass and Registration (Bldg 1219). The Government will provide Controlled Area Badges" (AF Form 1199). The credentials shall be displayed and surrendered as directed in AFI 31-101. The Contractor shall request restricted area badges for each employee IAW AFI 31-101.

2.6.2. Contractor must possess or obtain a facility clearance at the classification level of Secret. The Government will request facility clearance if the Contractor does not possess a facility clearance. The Contractor shall apply for personnel security clearances within 15 days after receipt of the facility clearance or within five days after award of the contract. The Government will conduct and assume the costs for background investigations for required clearances. The Contractor shall sign an agreement stipulating the security requirements of this contract as provided for in AFI 31-601. The Contractor will comply with DOD 5229.22-M, Industrial Security Manual.

2.6.3. Prior to the start of the first operational performance period, the Contractor shall ensure that sufficient personnel on duty have appropriate security clearances to meet and maintain requirements specified. The Contractor shall provide sufficient information to obtain favorable National Agency Check investigations for its employees for entrance to restricted areas.

2.6.4. Contractor is required to comply with all security regulations and directives as identified herein, and other security requirements as are shown elsewhere in this contract. Contractor shall comply with DD Form 254, DOD Contract Security Classification Specification, attached to this contract. Only those persons who have a "need to know" in accordance with the performance of work under this contract shall be given access to classified information or material.

2.7. Employee Training: The Contractors will ensure employees receive training on all training requirements to perform transient alert services as indicated in this PWS. Contractor shall document and maintain a training file and qualification/certification records for each employee. Personnel shall be re-certified annually when applicable and all training documents shall be made available for QAP/COR review. Training and certification shall be completed within 30 days after contract start date.

2.7.1. The contractor shall receive security training quarterly from Office Security Manager. The contractor shall conduct other training as required covering such issues as occupational safety and health Administration Hazard Communication Standard. (29 C.F.R. 1910.1200) The contractor shall document such training and provide written documentation to the QAP/COR each quarter for file.

2.8. Senior Management Meetings: The contractor shall attend and support meetings which may periodically be held between senior-level base personnel and contractor management. The CO or QAP/COR will notify the contractor in writing at least five workdays in advance of the place and time of required meetings

2.8.1. Performance Evaluation Meetings: The contractor shall meet with the QAP/COR and the CO during the first month of the contract. Meetings will be as determined by the CO. Written minutes of all performance evaluation meetings will be prepared by the government and signed by the contractor, CO, and QAP/COR Should the contractor non-concur with the minutes; the contractor shall communicate any areas of non-concurrence, in writing, to the CO within 10 calendar days of receipt of the signed minutes. The minutes and any contractor comments will be included in the contract file.

2.9. Quality/Safety and FOD Plans. Contractor shall establish and maintain effective Quality/Safety and FOD Plans. Copies of the contractor’s plans shall be a submitted to the contract QAP/COR within 30 days of contract award. The contractor’s compliance with stated plans will be monitored and inspected by the contract QAP/COR. The CO will notify the contractor of acceptance or required modifications to the plan before the contract start date. The contractor shall make appropriate modifications, at no additional cost to the government, and obtain acceptance of the plan by the CO before that start of the first operational performance period. The government will monitor contractor compliance of the Quality/Safety/and FO Plans and notify the contractor when discrepancies are noted. (CDRLs – A001, D001)

2.9.1. Inspection System: The contractor shall specify a scheduled frequency of inspections and titles of the individuals who shall do the inspection and their organizational placement.

2.9.2. Deficiency Prevention: The contractor shall describe the methods used for identifying and preventing defects in quality of products and services performed before the level becomes unacceptable. The quality control plan shall be designed to intercept inferior products and services before they are submitted to the government.

2.9.3. Inspection Files: The contractor shall document all inspections conducted and the necessary corrective or preventive actions taken. This documentation shall be kept on site and made available to the QAP/COR throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

2.9.4. Employee Correction Action Plans: Contractor shall develop an Employee Corrective Action Plan that specifies when and what corrective actions will be taken when an employee fails to comply with contract performance requirements to prevent reoccurrence. Contractor corrective actions shall be made available for Contracting Officer or QAP/COR review when requested.

2.9.5. Complaints: The contractor shall document all customer complaints and report the complaint to the QAP/COR within one workday after receipt of complaint. The contractor shall use email or other written memoranda as notification. Each customer complaint reported to the QAP/COR shall have a scheduled completion date subject to QAP/COR approval. The Quality Control Plan shall be updated, at no additional cost to the government, as required to preclude a recurrence of the complaint.

2.10. Quality Assurance: According to the "Inspection of Services--Fixed Price clause, Federal Acquisition Regulation (FAR) 52.246-4, Part 1, Section E, Clause E-5, the government will evaluate the contractor's performance under this contract. All surveillance observations will be recorded by the government. When an observation indicates defective performance, the QAP/COR will require the contractor to initial the observation indicating acknowledgment of deficiency. The initialing of the observation does not necessarily constitute contractor concurrence with the observation, only acknowledgment that the contractor has been made aware of the defective performance. Any action taken by the CO as a result of surveillance will be according to the terms of the contract.

2.10.1. Quality Assurance Personnel: Individuals designated to perform quality assessment functions, and manage performance in accordance with the Performance Plan. They serve as on-site technical managers assessing contractor performance against contract performance standards. The QAP/COR will be representative of the Contracting Officer and will participate in the administration of this contract except where exemptions have been approved by the QAP/COR and the Contracting Officer in accordance with AFI 63-124. Subsequent to contract award, the identity of the QAP/COR with a brief resume of their duties and authority will be promptly furnished to the successful bidder/offerer.

2.10.1.1. As a rule, the QAP/COR or alternates will inform the Contract Manager in person when discrepancies occur and will request corrective action. The QAP/COR or alternate will make a notation of the discrepancy on their surveillance checklist with the date and time the discrepancy was noted and will request the contract manager (or authorized representative) to initial the entry on the checklist.

2.10.1.2. Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the Contracting Officer and not to the QAP/COR.

2.10.1.3. The services to be performed by the contractor during the period of this contract shall at all times and places are subject to review by the Contracting Officer or authorized representatives.

2.10.2. Government Observations: Government personnel, other than Contracting Officers and QAP/COR, may from time-to-time with Contracting Officer coordination, observe or inspect contractor operations. However, these personnel may not interfere with contractor performance.

2.11. Physical Security: The contractor shall be responsible for safeguarding all government property provided for contractor use. The contractor shall secure government facilities, property, and materials daily. The contractor shall, at a minimum, conform to the provisions of AFJ 31-102, Physical Security for safeguarding the government-furnished facilities and materials contained therein. The contractor shall conduct a physical inspection of the facility.

2.11.1. Key Control: The contractor shall develop procedures for key control. Those procedures shall be included in the Quality Control Plan and shall be referenced in the Property Control Plan required by the Government Property clause of the contract. Procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

2.11.1.1. The contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. (NOTE: All references to keys include key cards as well as metal keys.) No keys issued to the contractor by the government shall be duplicated.

2.11.1.2. The contractor shall immediately report occurrences of a lost or duplicate key to the QAP/COR.

2.11.1.3. In the event keys, other than master keys, are lost or duplicated the contractor shall, upon written direction of the CO, re-key or replace the affected lock or locks without cost to the government. The government, at its option, may replace, or have replaced the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, the government will replace all locks and keys for that system, and deduct the total cost from the monthly payment due the contractor.

2.11.1.4. The contractor shall prohibit the use of government issued keys by unauthorized individuals. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than the government employees or contractor’s employees engaged in the performance of assigned work in those areas, or visiting personnel authorized entrance by the CO or QAP/COR. These visiting personnel must be escorted by contractor personnel while performing work in the controlled area, unless they possess prior approved access to the area.

2.11.1.5. The distribution of keys and access to buildings shall be determined by the QAP/COR .

2.11.2. Key and Lock/Cipher Combinations: The contractor shall establish and implement methods of ensuring that all lock and cipher combinations are not revealed to unauthorized persons. The contractor shall request QAP/COR change lock combinations within 24 hours when compromised, or when an employee is reassigned to other duties performed under the contract that do not necessitate knowledge of the combination, are no longer performing under the contract or leave employment of the contractor. These written procedures shall be included in the contractor's Quality Control Plan.

2.11.3. Physical Security Check: The contractor shall perform a physical security check when closure of facilities is authorized by the Functional Area Chief. Ensure all doors and windows are secured.

2.12. Hours of Operation:

2.12.1. Normal Hours of Operation: (TA) provides 8 hour coverage Monday through Friday (0800 –1600) and 8 hour coverage on Weekends, Saturday and Sunday Day shift (0900 – 1700) except when designated by the (Local) Installation Commander. Contractor shall operate with adequate personnel to respond to aircraft emergencies on the runway (Aircraft Recovery). The (local) Installation Commander or designee may direct deviation from normal operating hours. These hours will include all Holidays unless notified by the contracting officer or representative. The contractor shall discontinue working at any time as directed by the CO or commander for security or other reasons, temporarily or permanently.

2.12.1.1. Outside Normal Hours of Operation: No work shall be performed outside normal duty hours unless approved by the Commander. When approved the contractor shall operate with adequate personnel to fulfill mission requirements on a call out basis. Each call-out will be for the minimum time required to accomplish the mission and IAW with Department of Labor regulations. Contractor shall operate with adequate personnel to respond to aircraft emergencies on the runway (Aircraft Recovery). The contractor shall discontinue working at any time as directed by the CO or commander for security or other reasons, temporarily or permanently.

2.12.1.2. Additional Services: On occasions, contractor services may be required to support off base ground handling of military aircraft. All requests will be determined by the Wing Commander and coordinated through Contracting Officer /QAP/COR.

2.12.2. Recognized Holidays: New Years Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day, and Good Friday. Holidays will be recognized using the latest revision of the Wage Determination.

2.12.3. Base Closure/Delay/Notification Procedures: The authority to close or delay the base rests with the (Local) Installation Commander or their designated representative. After an official decision to close or delay work reporting times has been made by the (Local) Installation Commander, local radio or television stations will be notified of the closure/delay. The contractor will not receive any other form of notification of base closure from the government. The contractor is responsible for the notification of his or her employees. The contractor shall still be responsible for emergency work identified by the CO or designee.

2.12.4.

Emergency or Special Events Services: The contractor shall provide priority support to emergency or special events requiring any work covered by the PWS for national emergencies, weather emergencies, activation or exercise of contingency plans, military exercises, or other mission requirements.

2.12.4.1. During FPCON operations, the contactor shall abide by the priorities established by local FPCON checklists

2.12.5. Continuation of Essential Department of Defense (DoD) Contractor Service During Crisis: Upon notification by the CO or designee, the contractor shall provide services to support national commitments up to and including a declared war that would generate surge requirements. Performance of such crisis services may be cause for an equitable adjustment.

2.12.5.1. Upon notification by the CO or designee, the contractor shall in accordance with this PWS support activation or exercise of contingency plans seven days a week, 24 hours a day, if required, for the duration of the contingency.

2.12.6. Operation Plan: The contractor shall use the priorities established by Operation Plans (OPLANS) pertaining to the emergency. If the activation or exercise of multiple contingency plans generates conflicting support requirements or if the contractor cannot accomplish a routine workload due to activation or exercise of any contingency plan, the contractor shall notify the CO or designee of workload issues. The CO or QAP/COR shall determine priority levels.

2.12.7. Contingency Plan: The contractor shall establish and maintain a complete Contingency Plan that will ensure continuation of services during periods of crisis such as a national wartime mobilization. One copy of the contractor's Contingency Plan shall be provided to the CO for acceptance at the start of the first operational performance period. (CDRL – F001)

2.12.8. Strike Plan: The contractor shall establish and maintain a Strike Plan. The Strike Plan shall address how the contractor will provide required services in the case of a labor dispute. One copy of the contractor's Strike Plan shall be provided to the CO for acceptance at the start of the first operational performance period. Changes to the plan shall be submitted to the CO within 30 days after changes occur. Revisions shall be made at no additional cost to the government.

2.13. Conservation of Utilities: The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that prevent the waste of utilities.

2.13.1. The contractor shall only use government telephones, mail systems, computers, and networks to conduct official government business.

2.14. Records: All records, files, documentation, working papers, and software provided by the government or generated in the performance of this contract becomes and remains government property. All records, files, documentation, and working papers shall be maintained in accordance with AFI 33-322, Records Management Program, AFMAN 33-363, Management of Records, and disposed of in accordance with the Air Force Records Disposition Schedule (RDS) located at https://afrims.amc.af.mil; and all other pertinent directives, as supplemented. The contractor shall not dispose of any records without prior written approval of the Contracting Officer or QAP/COR. If requested by the government, the contractor shall provide the original record or a reproducible copy of any such record within five working days of receipt of the request.

2.15. Reports: Contractor will provide the QAP/COR with monthly reports within five days from the first of month. Reports will consist of but not limited to, number and description of transient aircraft arrivals, number of PDM aircraft input, In-flight-emergencies, parts ordered, gallons of deicing fluid used, aircraft towing operations, number of RON aircraft, number of FOD/DO incidents. (CDRL – B001)

2.16. Environmental Controls:

2.16.1. Compliance with Laws and Regulations: The contractor shall be responsible for one Hazardous Waste Site assigned to the organization. The contractor shall be knowledgeable of and comply with all applicable federal, state, and local laws, and Department of Defense, Air Force, and (Local) regulations, manuals, requirements, and instructions regarding environmental protection. In the event environmental laws/regulations change during the term of this contract, the contractor is required to comply when such laws/regulations come into effect. If there is an increase or decrease in cost as a result of the change, the contractor shall inform the CO pursuant to notice requirements of FAR 52.243-7 and any such increase or decrease in performance costs will be addressed under the "Changes" clause. Where the specific environmental requirements of this contract are more stringent than applicable laws or regulations, the contractor shall comply with the contract. The contractor shall comply with base natural and cultural resource and all other environmental policies and procedures. The contractor shall adhere to the Environmental Section of the Base Facility Standards.

2.16.2. Environmental Violations and Fines: It is the contractor's responsibility to request assistance from the Environmental Management Division (75 CEG/CEV) and their Unit Environmental Coordinator (UEC) in interpreting and determining the applicability of all environmental laws and regulations. 75 CEG/CEV has sole authority to determine the applicability of environmental laws and regulations, and it is the contractor's responsibility to comply with such determinations. The contractor shall reimburse the government for any remediation undertaken to clean up spills or releases of hazardous substances caused by the contractor. The contractor shall be liable for any civil or criminal fines or penalties for any environmental infraction caused by the contractor. In the event the government incurs any such civil or criminal fines or penalties for any environmental infraction caused by the contractor, the contractor shall reimburse the government for the same.

2.16.3. Environmental Compliance Assessment and Management Program (ECAMP): The contractor shall support the government ECAMP evaluations performed quarterly and annually, either by an external team (personnel outside the base) and/or an internal team (base personnel). The contractor shall provide the evaluation teams’ access to all areas of their operations and all organizational records. Each organization is evaluated for compliance with federal, state, and local laws, and Air Force environmental instructions.

2.16.4. Notification of Environmental Spills: If the contractor discovers or detects a spill or release of any hazardous substance into the environment, the contractor or its agent shall immediately report the incident by dialing 911 for base emergency support. After calling 911, the contractor must immediately report the incident to 75 CEG/CEV and to their UEC. The contractor will not report any on-base spill to outside agencies as it is the responsibility of the 75 CEG/CEV offices to make notifications to off-base regulatory agencies for reportable spills or releases that occur as a result of on-base activities. If caused by the contractor, the liability for the spill(s) or release(s) and clean-up of such substance(s) rests solely with the contractor and its agent. If the spill occurs off base and is caused by the contractor, the contractor shall immediately dial 911 to obtain off-base emergency support. After calling 911, although the contractor is ultimately responsible for making the required notifications to the appropriate regulatory agencies, the contractor will first contact 75 CEG/CEV to coordinate the notifications to the regulatory agencies, and will also notify their UEC.

2.16.5. Material Storage and Use and Disposal: The contractor shall comply with the most current version of the base Hazardous Waste Management Plan and Hazardous Materials Management Plan. The contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and material handling. This includes hazardous materials (HM) and ozone depleting substances (ODS). The contractor shall use, handle, store, and dispose of all HM and ODS according to all applicable laws, instructions, and policies. Containers shall be labeled according to the Installation Container Storage and Labeling Policy. This also includes disposal of all hazardous waste according to 40 CFR 260-265, Resource Conservation and Recovery Act, and applicable state statutes and regulations.

2.16.6. Contractor Employee Notification: The contractor's responsibilities shall be performed according to the Hazard Communication standard as outlined in 29 CFR 1910.1200, Occupational Safety and Health Agency (OSHA) Standards. The contractor shall be responsible for advising employees of all environmental and hazardous materials handling and shall be required to have and maintain Material Safety Data Sheets (MSDS) for all materials used by the contractor.

2.17. Safety Requirements: In performing work under this contract, the contractor shall:

2.17.1. Develop a Health and Safety Plan (HSP) for the protection of government facilities and property and to provide a safe work environment for contractor personnel. The written plan shall include, but not necessarily be limited to, the following: a Confined Space Program according to OSHA 29 CFR-1910, Occupational Safety and Health Standards, a Lock-Out Tag-Out and blocking program according to AFOSH 91-66 General Industrial Operation, (Chapter 4) and AFOSH 91-501 (Air Force Consolidated Occupational Safety Standard) the details of the contractor's safety organization, responsibilities, method of program implementation, and how corrective actions shall be accomplished. The safety plan shall be provided to the CO for acceptance at the start of the orientation period. An updated plan shall be submitted as changes occur at no additional cost to the government.(CDRL – C001)

2.17.2. Record and promptly report, normally within one hour, to the QAP/COR all available facts relating to each instance of damage to government property or injury to either contractor or government personnel.

2.17.3. Take reasonable and prudent action, in the event of an accident/mishap, to establish control of the accident/mishap scene, prevent further damage to persons or property, preserve evidence until released by the accident/mishap investigative authority through the CO, and immediately report the incident to the (Local) Fire Department at 911.

2.17.4. Cooperate fully and assist government personnel in conducting investigations until the investigation is completed.

2.17.5. The Contractor shall provide a POC for safety and health related issues. The POC shall be the on-site contract manager or designated representative as defined in paragraph 2.1.1.

2.17.6. Comply with AFI 91-301, Air Force Occupational and Environmental Safety, Fire Protection, and Health (AFOSH) Program, and local directives. Base fire prevention and safety office personnel may make periodic routine inspections for regulation compliance.

2.18. Vehicle…