ATT 1 PWS - NGS Hardware Support Services 5 FEB 21.pdf

Performance Work Statement

For

DEPOT NGS Part-Marking Support

5 February 2021

DEPOT NGS Part-Marking Support

Table of Contents

Table of Contents

1. Scope

2. Applicable Documents

3. Location of Work – Place of Performance

4. Description of Services

5. Quality Assurance and Quality Control

6. Special Performance Requirements

7. Government Furnished Items

8. Government Delays in Reviewing Deliverables or Furnishing Items

9. Notices

10. Contact Information

11. Inspection and Acceptance

12. Post Award Evaluation of Contractor Performance

13. PWS Appendices

1. Scope

The Contractor shall provide all labor, tools, equipment, test equipment, quality control, transportation, and inspection manuals necessary to provide hardware support services for Next Generation Serialization (NGS) part-marking, and other part-marking activities, at the Air Logistics Centers (ALCs) located at Tinker Air Force Base (AFB), Hill AFB, and Robins AFB; the Air Force (AF) Gunsmith Shop and Crypto facility at Lackland AFB; depot maintenance at Vandenberg AFB;

and the 309th EMXG at Kadena AFB.

2. Applicable Documents

Table 1 Applicable Documents

Publication/Instruction Title/Source Date of Document

Specific Paragraph/Chapter/or Entire Document Applies

DoDI 8320.04, NGS Standards for Tangible Personal Property http://www.dtic.mil/whs/directives/corres/ins1.html

Aug 2019 Entire Document Applies

DoDI 5000.64, Accountability and Management of DOD-Owned Equipment and Other Accountable Property http://www.dtic.mil/whs/directives/corres/ins1.html

Jun 2019 Entire Document Applies

AFI20-110, Nuclear Weapons-Related Materiel Management http://www.e-publishing.af.mil/

June 2020 Chapter 4

AFMCI20-104, Item Unique Identification http://www.e-publishing.af.mil/

Sep 2020 Entire Document Applies

DFARS 211.274, Item Identification and Valuation Requirements http://farsite.hill.af.mil/vfdfara.htm

NA Entire Document Applies

DFARS 252.211-7003, Item Identification and Valuation http://farsite.hill.af.mil/vfdfara.htm

NA Entire Document Applies

MIL-STD-130N IDENTIFICATION MARKING OF

U.S. MILITARY PROPERTY Entire Document Applies http://www.acq.osd.mil/dpap/pdi/uid/docs/mil-std130N_ch1.pdf

Dec 07 Entire Document Applies

00-25-260 General Part Marking NA Entire Document Applies http://www.dtic.mil/whs/directives/corres/ins1.html http://www.dtic.mil/whs/directives/corres/ins1.html http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/ http://farsite.hill.af.mil/vfdfara.htm http://farsite.hill.af.mil/vfdfara.htm http://www.acq.osd.mil/dpap/pdi/uid/docs/mil-std130N_ch1.pdf http://www.acq.osd.mil/dpap/pdi/uid/docs/mil-std130N_ch1.pdf

3. Location of Work – Place of Performance

Work shall be performed at the following Government locations:

Primary

Hill Air Force Base - Air Logistics Complex OO-ALC/OBWC NGS Government Functional Representative 6009 Wardleigh Road Building 1209 Hill AFB, Utah 84056

Robins Air Force Base - Air Logistics Complex WR-ALC/OBWB NGS Government Functional Representative 420 Richard Ray Blvd, STE 100 Robins AFB, Georgia 31098

Tinker Air Force Base - Air Logistics Complex OC-ALC/OBWC NGS Government Functional Representative 3001 Staff Drive Building 3001 Post 2AF64A Tinker AFB, Oklahoma 73145

Alternative

Lackland Air Force Base - Air Force Gunsmith Shop Air Force Gunsmith Shop Supervisor

Kadena AFB - Depot Maintenance; 525th Electronics Maintenance Squadron

Vandenberg AFB - Depot Maintenance; 583rd Missle MX Squadron

4. Description of Services

Services will encompass onsite part marking hardware support, equipment maintenance, equipment and hardware accountability, assist OEM software and systems support team, equipment, process training, and data deliverable requirements. Services will also include metrics and data retrieval as required, by the maintenance community and NGS Government Functional Representatives.

The Contractor shall be responsible for managing and overseeing the activities of all Contractor personnel. The Contractor’s management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective contract performance in accordance with the requirements contained in this PWS.

Contract personnel shall maintain proficiency with NGS marking platforms, methods and media applicable to each Government installation.

BUTLER, MICHAEL S CIV USAF AFMC HAF/LZRA

I think this is okay now added chapter 7.2 reference

WITT, CRYSTAL M GS-11 USAF AFMC AFSC/SB

What category would this first bullet fall into? It is set aside requirement aside from those listed above.

When necessary, and as determined by COR and Government Functional, qualified and trained contract personnel will travel to Lackland AFB to support the AF Gunsmith Shop and Crypto facility, and Kadena AFB in support of NGS marking activities.

All work products must be approved by the customer before the Contractor initiates the work. Throughout the period of performance, all contractor deliverables must be inspected and accepted by the customer. This inspection will be conducted to ensure that all work products meet the appropriate quality level required by the customer.

4.1 Task 1 - On-Site Part-Marking Support

The Contractor shall provide support for all NGS part marking equipment at the Air Logistics Complexes, to include the satellite depots. Subtasks to include: onsite part marking hardware support, equipment maintenance, equipment and hardware accountability, assist OEM software team with software and systems support (including software updates and patches), equipment and process training, as well as first tier help desk support. Support personnel must be certified when appropriate.

When notified of a system or equipment malfunction (via email, phone, or in person), the contractor shall evaluate the system or equipment malfunction, as required, within two (2) business hours for Primary CONUS locations, five (5) business days for Alternative CONUS locations or fifteen (15) business days for Alternative OCONUS locations. Report times for Alternative locations may be extended by Contractor request and COR approval.

The Contractor shall coordinate with the cognizant engineer and the equipment specialist on implementation of technical data changes/updates involving NGS method and media.

4.1.1 Subtask 1(a) – Hardware and Software Inventory and Configuration

The Contractor shall provide and maintain a Hardware and Software Inventory and Configuration (DELIVERABLE A001) for all NGS part marking equipment and related AIT components at each Government installation. This includes all NGS part marking carts; current software versions and license dates installed on all NGS equipment and equipment peripherals for each part marking item; verifiers; NGS handheld terminals;

and repairable NGS readers. The AF will provide an initial baseline inventory of all NGS related equipment. Initial delivery will be NLT twenty (20) business days following contract award. Updates will be within five (5) business days of inventory or configuration changes. Final delivery will be NLT five (5) business days prior to contract expiration.

4.1.2 Subtask 1(b) – Hardware Maintenance and Trouble Shooting

The Contractor shall provide an Equipment Maintenance Schedule (DELIVERABLE A002) based on suggested OEM maintenance practices for the equipment listed in the Hardware and Software Inventory and Configuration (DELIVERABLE A001). Initial delivery will be NLT twenty (20) business days following contract award. Final delivery will be NLT five (5) business days following review. Any updates will be within five (5) business days of schedule changes.

Does chapter 6 need to be deleted seems like it repeats 7.5

The Contractor shall provide a Monthly Maintenance Activity Report (DELIVERABLE A009) on the fifth business day of the month, following the month for which data is being reported.

The Contractor shall provide hardware maintenance and troubleshooting support for all equipment listed on the Hardware and Software Inventory and Configuration (DELIVERABLE A001) and possess the technical ability to maintain the equipment to full operational capability. The Contractor shall notify the Government if additional parts are required to maintain full operational capability. Hardware maintenance and troubleshooting support shall include but not be limited to the following:

The Contractor shall perform, IAW OEM requirements, Preventive Maintenance (PM), as required, on NGS marking and peripheral equipment at each primary Government installation only. Tracking of PM shall occur at all work locations as listed in Section 3.

The objective of PM is to protect the equipment capability and investment by removing causes of failure, performing routine maintenance and providing adjustment to compensate for normal wear before failure occurs. The Contractor shall perform all PM IAW the OEM specifications.

Preventive Maintenance (PM) procedures and suggested inspection/maintenance schedules are annotated in the Marking Platform’s Users Manuals, provided by the OEM are the primary documents. In addition, there are several other guidance sources (DoD, AF and OSHA) for general machinery cleaning and upkeep available. Annotating those Preventive Maintenance Inspections will be documented using DA form 2404.

The Contractor shall perform unscheduled Remedial Maintenance (RM) on NGS marking and peripheral equipment at each Government installation.

RM is defined as unscheduled work requirements which are not otherwise defined in this PWS. RM includes the evaluation, troubleshooting and diagnosis of equipment to isolate the source of a malfunction.

The Contractor shall ensure configuration of all part marking carts and equipment items are maintained in the Hardware and Software Inventory and Configuration

(DELIVERABLE A001).

The Contractor shall create and update any marking templates, marking layouts, and constructs, as required.

The Contractor shall assist Government personnel with part marking (method and media) requirements not already part of the normal NGS workload at the Government installation. Assistance shall include, but may not be limited to, meeting with cart operators/administrators and cognizant engineering community to discuss any new template designs and label orders and creating templates from design specifications for the user community.

Move to 7.1.2 after first paragraph

The Contractor shall provide and maintain a Monthly Electronic Back-up of Marks Made by Individual Marking Machines (CRDL A006). Initial delivery will be NLT twenty (20) business days following contract award. Updates will be monthly on the fifth business day of the month following the month for which data is being reported. Final delivery will be NLT five (5) business days prior to contract expiration.

The Contractor shall provide a Monthly Marking Report (DELIVERABLE A007) on the fifth business day of the month following the month for which data is being reported. The Contractor shall also provide a summary of marking performed during the duration of this contract NLT five (5) business days prior to contract expiration.

4.1.3 Subtask 1(c) – Network Administrator Privileges Support

The Contractor shall coordinate with local COMM squadron or equivalent support for network administrator privileges during installation or equipment upgrade/refresh.

4.1.4 Subtask 1(d) –Status of the NGS Program Meetings

The Contractor shall attend NGS status meetings as requested by the Government.

4.1.5. Subtask 1(e) – Contractor Manager

The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who shall act for the Contractor when the manager is absent, shall be designated in writing to the contracting officer and COR. The government must be informed within three (3) business days if the contract manager changes.

The contract manager or alternate shall have full authority to act for the Contractor on all contracting matters relating to daily operation of this contract.

The contract manager or alternate shall be available during normal duty hours within two

(2) business hours to meet via telecom or in person with government personnel (designated by the contracting officer) to discuss problem areas.

4.2 Task 2 – OEM Hardware Maintenance; Teardown, Evaluation, and Shipping

OEM maintenance is done by factory trained and certified maintenance technicians that have access to Factory diagnostic software and specialty tooling to address all aspects of the equipment. This usually involves detailed schematics and technical documentation/software that enable the factory technician to diagnose and correct hardware and software issues with the equipment.

Once the Contractor and/or the Original Equipment Manufacturer (OEM) helpdesk has made a determination that a piece of marking equipment requires OEM maintenance, the Contractor must make a recommendation whether to have the OEM conduct repair actions at the Government facility or return the part/equipment to the factory and notify the Functional Representative and COR of the required maintenance. The contractor must then provide a quote for the cost of performing the teardown, evaluation, and shipping.

The Government will then evaluate and price the quote for performing this work.

Upon approval by the COR and CO, the Contractor shall package the part/equipment in accordance with OEM packaging instructions, annotate inventory lists, and ship the part/equipment to the OEM for break down and evaluation. The Contractor will assist the Maintenance shop that owns the marking equipment with any information that will assist the shop in making a contract agreement with applicable OEMs for any maintenance that would require any labor or parts with the OEM facility. When core discounts/rebates apply the Contractor shall coordinate the Government’s receipt of said discounts/rebates.

The Contractor shall assist Government personnel with coordinating OEM warranty repairs for all items on the Hardware and Software Inventory and Configuration

(DELIVERABLE A001).

4.3 Task 3 – Software Maintenance and Updates

The Contractor shall ensure that the software for all part marking equipment and components is operational, and shall assist the OEM Software Team to restore it to its operational status. The Contractor shall work with local communication squadrons, and external help desk support for any software related issues that cannot be resolved at the local level.

• Troubleshoot/correct/repair software malfunctions:

o Assist OEM Software Team installation of software, hardware, or firmware updates as necessary o Manage configuration of configurable software for each part marking application Track software installed Assist OEM Software Team with install patches as necessary Assist OEM Software Team with installation of new software as necessary

4.4 Task 4 – Training Support

The Contractor shall provide formal, informal, and on-the-spot training for maintenance user community (certified when appropriate) upon request by the Government. Training shall be divided into two separate categories: operator training (as requested by the local NGS Government Functional Representative) and cart administrator training.

Formal, informal, and on-the-job training, which shall cover activities required for the creation and/or association of a UII to an asset from each user group, equipment operator (government employee) proficiency, and the use of any and all systems and applications used for NGS marking at the ALCs, Lackland AFB Gunsmith Shop, Vandenberg AFB and Kadena AB.

The Contractor shall provide an Initial Assessment of Training Materials On-hand at all applicable Government Installations (DELIVERABLE A003) No Later Than (NLT) twenty

(20) business days following contract award.

When training is conducted, the Contractor shall develop clear, concise and complete Training Materials ensuring said materials are annotated on the Training Materials List (DELIVERABLE A004) and provided to the COR. Training materials shall become the property of the Government and shall cover basic NGS knowledge of NGS standards and safety procedures for all local NGS marking and associated equipment. Training materials may vary from site to site based on the marking and association technologies employed at each location. Updates to the Training Materials List (DELIVERABLE A004) will be within five (5) business days of changes to the training material. Final delivery of the Training Materials List (DELIVERABLE A004) will be NLT five (5) business days prior to contract expiration.

The Contractor shall provide and maintain a Record of Trained Users (DELIVERABLE A005) that documents all past and future part marking cart equipment/software related training and/or certifications for each part marking technician. The Record of Trained Users (DELIVERABLE A005) will also denote which users at each respective ALC/DOD installation have received general user and cart administrator training. The AF will provide an initial baseline listing of trained users. Initial delivery will be NLT twenty (20) business days following contract award. Updates will be within five (5) business days of changes to the Inventory. Final delivery will be NLT five (5) business days prior to contract

All training materials will be owned by the Government.

4.5 Task 5 – Reports, Metrics, and Data Deliverables

All key deliverables identified in Table 2 must meet professional standards and DoD and Air Force policy.

The Contractor shall provide all deliverables in electronic format (in a format usable in Microsoft Office). Upon delivery, all contractor deliverables will be the property of the Government and, as such, will be delivered using non-proprietary information and formats. Reports and other deliverables will be reviewed and accepted at the place of delivery by the Contracting Officer Representative (COR) or alternate.

The Government will provide a central repository for all deliverables upon contract award. See Appendix A for format and business rules for central repository.

Table 2 - Data Deliverables Deliverable Description

Delivery Date Deliverable

Hardware and Software Inventory and Configuration

Initial delivery will be NLT 20 business days following contract award.

Updates will be within 5 business days of inventory or configuration changes.

Final delivery will be NLT 5 business days prior to contract expiration.

A001

Equipment Maintenance Schedule

Suspense for draft delivery will be NLT 20 business days following contract award.

Final delivery will be NLT 5 business days following review.

Updates will be within 5 business days of schedule changes.

A002

BUTLER, MICHAEL S CIV USAF AFMC HAF/LZRA

Move to 7.1.2 after last paragraph

Move to 7.1.2 after first paragraph

Deliverable Description

Delivery Date Deliverable

Initial Assessment of Training Materials On-hand

Suspense for delivery will be NLT 20 business days following contract award.

A003

Training Materials List Updates will be within 5 business days of changes to the training material.

Final delivery will be NLT 5 business days prior to contract expiration.

A004

Record of Trained Users

Suspense for initial delivery will be NLT 20 business days following contract award.

Updates will be within 5 business days of changes to the Inventory.

Final delivery will be NLT 5 business days prior to contract expiration.

A005

Monthly Electronic Back-up of Marks Made by Individual Marking Machines

Suspense for initial delivery will be NLT 20 business days following contract award.

Updates will be monthly on the third business day of the month following the month for which data is being reported.

Final delivery will be NLT 5 business days prior to contract expiration.

A006

Monthly Marking Report (finished data)

Delivery will be monthly on the fifth business day of the following month.

Final summary of marking performed during the duration of this contract will be NLT 5 business days prior to contract

A007

Quarterly Help Desk Activity Report

Delivery will be quarterly on the third Friday of the month following the quarter for which data is being reported.

A008

Monthly Marking Machine Maintenance Activity Report

Delivery will be monthly on the fifth business day of the month following the month for which data is being reported.

A009

5. Quality Assurance and Quality Control

5.1 Contractor QA/QC Responsibility

The Contractor shall be responsible for quality assurance and quality control of all deliverables.

5.2 Services Summary

SS Performance Objective PWS

REF

Performance Threshold

Method of Surveillance

SS 1

Services will encompass onsite part marking hardware support, equipment maintenance, equipment and hardware accountability, assist OEM software and systems support team, equipment, process training, and data deliverable requirements. Services will also include metrics and data retrieval as required, by the maintenance community and NGS Government Functional Representatives.

The Contractor shall be responsible for managing and overseeing the activities of all Contractor personnel. The Contractor’s management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective contract performance in accordance with the requirements contained in this

PWS.

Contract personnel shall maintain proficiency with NGS marking platforms, methods and media applicable to each Government installation.

When necessary and as determined by COR and Government Functional, qualified and trained contract personnel will travel to Lackland AFB to support the AF Gunsmith Shop and Crypto facility, and Kadena AFB in support of NGS marking activities.

All work products must be approved by the customer before the Contractor initiates the work. Throughout the period of performance, all contractor deliverables must be inspected and accepted by the customer. This inspection will be conducted to ensure that all work products meet the appropriate quality level required by the customer.

4 100% Compliance 100% Surveillance

REF

Performance Threshold

Method of Surveillance

SS 2

Task 1 - On-Site Part-Marking Support

The Contractor shall provide support for all NGS part marking equipment at the Air Logistics Complexes, to include the satellite depots. Subtasks to include: onsite part marking hardware support, equipment maintenance, equipment and hardware accountability, assist OEM software team with software and systems support (including software updates and patches), equipment and process training, as well as first tier help desk support. Support personnel must be certified when appropriate.

When notified of system or equipment malfunction (via email, phone, or in person), the contractor shall initiate support and/or arrive on site at the equipment location, as required, within two (2) business hours for Primary CONUS locations, five (5) business days for Alternative CONUS locations or fifteen (15) business days for Alternative OCONUS locations.

The Contractor shall coordinate with the cognizant engineer and the equipment specialist on implementation of technical data changes/updates involving NGS method and media.

4.1 100% Compliance 100% Surveillance

SS 3

Subtask 1(a) – Hardware and Software Inventory and

Configuration

The Contractor shall provide and maintain a Hardware and

Software Inventory and Configuration (DELIVERABLE A001) for all NGS part marking equipment and related AIT components at each Government installation. This includes all NGS part marking carts; current software versions and license dates installed on all NGS equipment and equipment peripherals for each part marking item;

verifiers; NGS handheld terminals; and repairable NGS readers. The AF will provide an initial baseline inventory of all NGS related equipment. Initial delivery will be NLT twenty (20) business days following contract award.

Updates will be within five (5) business days of inventory or configuration changes. Final delivery will be NLT five

(5) business days prior to contract expiration.

4.1.1 100% Compliance 100% Surveillance

SS 4

Subtask 1(b) – Hardware Maintenance and Trouble Shooting

The Contractor shall provide an Equipment Maintenance Schedule (DELIVERABLE A002) based on suggested OEM maintenance practices for the equipment listed in the Hardware and Software Inventory and Configuration (DELIVERABLE A001). Initial delivery will be NLT twenty (20) business days following contract award. Final delivery will be NLT five (5) business days following review. Any updates will be within five

(5) business days of schedule changes.

The Contractor shall provide a Monthly Maintenance Activity Report (DELIVERABLE A009) on the fifth business day of the month, following the month for which data is being reported.

The Contractor shall provide hardware maintenance and troubleshooting support for all equipment listed on the Hardware and Software Inventory and Configuration (DELIVERABLE A001) and possess the technical ability to maintain the equipment to full operational capability. The Contractor shall notify the Government if additional parts are required to maintain full operational capability. Hardware maintenance and troubleshooting support shall include but not be limited to the following:

The Contractor shall perform and track, IAW OEM requirements, Preventive Maintenance (PM), as required, on NGS marking and peripheral equipment at each Government installation.

The objective of PM is to protect the equipment capability and investment by removing causes of failure, performing routine maintenance and providing adjustment to compensate for normal wear before failure occurs. The Contractor shall perform all PM IAW the OEM specifications.

Preventive Maintenance (PM) procedures and suggested inspection/maintenance schedules are annotated in the Marking Platform’s Users Manuals, provided by the OEM are the primary documents. In addition, there are several other guidance sources (DoD, AF and OSHA) for general machinery cleaning and upkeep available. Annotating those Preventive Maintenance Inspections will be documented using DA form 2404.

The Contractor shall perform unscheduled Remedial Maintenance (RM) on NGS marking and peripheral equipment at each Government installation.

RM is defined as unscheduled work requirements which are not otherwise defined in this PWS. RM includes the evaluation, troubleshooting and diagnosis of equipment to isolate the source of a malfunction.

The Contractor shall ensure configuration of all part marking carts and equipment items are maintained in the Hardware and Software Inventory and Configuration (DELIVERABLE A001).

4.1.2 100% Compliance 100% Compliance

REF

Performance Threshold

Method of Surveillance

The Contractor shall create and update any marking templates, marking layouts, and constructs, as required.

The Contractor shall assist Government personnel with part marking (method and media) requirements not already part of the normal NGS workload at the Government installation. Assistance shall include, but may not be limited to, meeting with cart operators/administrators and cognizant engineering community to discuss any new template designs and label orders and creating templates from design specifications for the user community.

The Contractor shall provide and maintain a Monthly Electronic Back-up of Marks Made by Individual Marking Machines (CRDL A006). Initial delivery will be NLT twenty (20) business days following contract award. Updates will be monthly on the fifth business day of the month following the month for which data is being reported. Final delivery will be NLT five (5) business days prior to contract expiration.

The Contractor shall provide a Monthly Marking Report (DELIVERABLE A007) on the fifth business day of the month following the month for which data is being reported. The Contractor shall also provide a summary of marking performed during the duration of this contract NLT five (5) business days prior to contract expiration.

SS 5

Subtask 1(c) – Network Administrator Privileges Support

The Contractor shall coordinate with local COMM squadron or equivalent support for network administrator privileges during installation or equipment upgrade/refresh.

4.1.3 100% Compliance 100% Compliance

SS 6

Subtask 1(d) –Status of the NGS Program Meetings

The Contractor shall attend NGS status meetings as requested by the Government.

4.1.4 100% Compliance 100% Compliance

REF

Performance Threshold

Method of Surveillance

SS 7

Subtask 1(e) – Contractor Manager

The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who shall act for the Contractor when the manager is absent, shall be designated in writing to the contracting officer and COR. The government must be informed within three (3) business days if the contract manager changes.

The contract manager or alternate shall have full authority to act for the Contractor on all contracting matters relating to daily operation of this contract.

The contract manager or alternate shall be available during normal duty hours within two (2) business hours to meet via telecom or in person with government personnel (designated by the contracting officer) to discuss problem areas.

4.1.5 100% Compliance 100% Compliance

REF

Performance Threshold

Method of Surveillance

SS 8

Task 2 – OEM Hardware Maintenance; Teardown, Evaluation, and Shipping

OEM maintenance is done by factory trained and certified maintenance technicians that have access to Factory diagnostic software and specialty tooling to address all aspects of the equipment. This usually involves detailed schematics and technical documentation/software that enable the factory technician to diagnose and correct hardware and software issues with the equipment.

Once the Contractor and/or the Original Equipment

Manufacturer (OEM) helpdesk has made a determination that a piece of marking equipment requires OEM maintenance, the Contractor must make a recommendation whether to have the OEM conduct repair actions at the Government facility or return the part/equipment to the factory and notify the Functional Representative and COR of the required maintenance. Upon approval by the COR, the

Contractor shall package the part/equipment in accordance with OEM packaging instructions, annotate inventory lists, and ship the part/equipment to the OEM for break down and evaluation. The Contractor will assist the Maintenance shop that owns the marking equipment with any information that will assist the shop in making a contract agreement with applicable OEMs for any maintenance that would require any labor or parts with the OEM facility. When core discounts/rebates apply the Contractor shall coordinate the Government’s receipt of said discounts/rebates.

The Contractor shall assist Government personnel with coordinating OEM warranty repairs for all items on the Hardware and Software Inventory and Configuration (DELIVERABLE A001).

4.2 100% Compliance 100% Compliance

REF

Performance Threshold

Method of Surveillance

SS 9

Task 3 – Software Maintenance and Updates

The Contractor shall ensure that the software for all part marking equipment and components is operational, and shall assist the OEM Software Team to restore it to its operational status. The Contractor shall work with local communication squadrons, and external help desk support for any software related issues that cannot be resolved at the local level.

• Troubleshoot/correct/repair software malfunctions:

o Assist OEM Software Team installation of software, hardware, or firmware updates as necessary o Manage configuration of configurable software for each part marking application Track software installed Assist OEM

Software Team with install patches as necessary

Assist OEM Software Team with installation of new software as necessary

4.3 100% Compliance 100% Compliance

SS 10

Task 4 – Training Support

The Contractor shall provide formal, informal, and on-the-spot training for maintenance user community (certified when appropriate) upon request by the Government. Training shall be divided into two separate categories: operator training (as requested by the local NGS Government Functional Representative) and cart administrator training.

Formal, informal, and on-the-job training, which shall cover activities required for the creation and/or association of a UII to an asset from each user group, equipment operator (government employee) proficiency, and the use of any and all systems and applications used for NGS marking at the ALCs, Lackland AFB Gunsmith Shop, Vandenberg AFB and Kadena AB.

The Contractor shall provide an Initial Assessment of Training Materials On-hand at all applicable Government Installations (DELIVERABLE A003) No Later Than (NLT) twenty (20) business days following contract award.

When training is conducted, the Contractor shall develop clear, concise and complete Training Materials ensuring said materials are annotated on the Training Materials List (DELIVERABLE A004) and provided to the COR. Training materials shall become the property of the Government and shall cover basic NGS knowledge of NGS standards and safety procedures for all local NGS marking and associated equipment. Training materials may vary from site to site based on the marking and association technologies employed at each location. Updates to the Training Materials List (DELIVERABLE A004) will be within five (5) business days of changes to the training material. Final delivery of the Training Materials List (DELIVERABLE A004) will be NLT five

(5) business days prior to contract expiration.

The Contractor shall provide and maintain a Record of Trained Users (DELIVERABLE A005) that documents all past and future part marking cart equipment/software related training and/or certifications for each part marking technician. The Record of Trained Users (DELIVERABLE A005) will also denote which users at each respective ALC/DOD installation have received general user

4.4 100% Compliance 100% Compliance

REF

Performance Threshold

Method of Surveillance and cart administrator training. The AF will provide an initial baseline listing of trained users. Initial delivery will be NLT twenty (20) business days following contract award. Updates will be within five

(5) business days of changes to the Inventory. Final delivery will be NLT five (5) business days prior to contract expiration.

SS 11

Task 5 – Reports, Metrics, and Data Deliverables

All key deliverables identified in Table 2 must meet professional standards and DoD and Air Force policy.

The Contractor shall provide all deliverables in electronic format

(in a format usable in Microsoft Office). Upon delivery, all contractor deliverables will be the property of the Government and, as such, will be delivered using non-proprietary information and formats. Reports and other deliverables will be reviewed and accepted at the place of delivery by the Contracting Officer Representative (COR) or alternate.

The Government will provide a central repository for all deliverables upon contract award. See Appendix A for format and business rules for central repository.

Table 2 - Data Deliverables

4.5 100% Compliance 100% Compliance

SS 12

Continuation of Essential Department of Defense (DoD) Contractor Services During Crisis:

This requirement has been determined to be essential and requires continued support during a crisis as defined in DFARS 252.237-7023.

6.3 100% Compliance 100% Compliance

REF

Performance Threshold

Method of Surveillance

SS 13

Travel

The Contractor shall be required to undertake CONUS and

OCONUS travel to support this requirement normally as requested by the COR. Trips shall be coordinated and approved. The Contractor shall provide receipts upon completion of travel to the COR. Brief trip reports summarizing the purpose and results of each trip will be required in accordance with HQ AFMC management policy.

Travel is anticipated to the following locations (the Contractor should note that other travel to additional CONUS locations may also be required):

a. Ogden Air Logistics Complex, Hill AFB, UT

b. Oklahoma City Air Logistics Complex, Tinker AFB, OK

c. Warner Robins Air Logistics Complex, Robins AFB, GA

d. Lackland AFB, TX

e. Depot maintenance at Kadena AFB, Japan

f. Vandenberg AFB, CA

6.4 100% Compliance 100% Compliance

SS 14

Special Qualifications/Certifications and Key Personnel

The Contractor shall provide support at each ALC with the special qualifications or certifications listed below. The Contractor shall provide documentation of special qualifications or certifications to the Contracting Officer within twenty (20) business days of contract award. The CO will provide a copy of this documentation to the COR.

Must have at least 5 years’ experience in part marking expertise and admin operation across all marking platforms.

6.5 100% Compliance 100% Compliance

SS 15

Privacy Act Requirements

Work on this project may require that personnel have access to Privacy Information. The Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

6.6 100% Compliance 100% Compliance

SS 16

Personal Services Compliance

The use of this contract to satisfy this requirement is in the best interest of the Government, economic and other factors considered, and this task order is not being used to procure personal services prohibited by the Federal Acquisition Regulation (FAR) Part 37.104 titled “Personal Services Contract”.

6.7 100% Compliance 100% Compliance

REF

Performance Threshold

Method of Surveillance

SS 17

Rehabilitation Act Compliance (Section 508)

Any/all electronic and information technology (EIT) procured through this effort must meet the applicable accessibility standards at 36 CDR 1194. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at http://www.section508.gov.

6.8 100% Compliance 100% Compliance

SS 18

Contractor Manpower Reporting

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields in the Service Contract Report (SCR) at www.SAM.gov

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year Contractors may direct questions to the SAM.gov service desk (https://www.fsd.gov/fsd-gov/home.do)."

*Reporting Period: Contractors are required to input data by 31 October of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Guide: Data for Air Force service requirements must be input at www.sam.gov. A quick start user guide is available at on the SAM.gov website at https://sam.gov/SAM/transcript/SCR_QSG.pdf. In addition, a full user guides for contractors and government personnel are available at https://www.sam.gov/SAM/pages/public/help/samUserGui des.jsf.

6.10 100% Compliance 100% Compliance http://www.sam.gov/ https://www.fsd.gov/fsd-gov/home.do http://www.sam.gov/ https://sam.gov/SAM/transcript/SCR_QSG.pdf https://www.sam.gov/SAM/pages/public/help/samUserGuides.jsf

SS 19

Security Requirements

The tasking performance includes access to various Government facilities, requiring a security clearance of

SECRET.

Security Management:

The Contractor shall comply with the security requirements specified in the Contractor’s DD Form 254, Contract Security Classification Specification. The Contractor shall flow down the security requirements to subcontractors as applicable.

Operations Security (OPSEC):

The contractor shall ensure OPSEC is incorporated into the appropriate area of the contract IAW DoD Directive 5205.02E, DoD Operations Security (OPSEC) Program and AFI 10-701 Air Force OPSEC Program. The Contractor shall flow down all OPSEC requirements to subcontractors that handle Critical Information (CI). CI is defined as specific facts about friendly intentions, capabilities, or activities needed by adversaries to plan and act effectively against friendly mission accomplishment.

Controlled Unclassified Information (CUI):

The contractor shall comply with DoDI 5200.48, Controlled Unclassified Information, AFI 16-1404 Air Force Information Security Program, Air Force Guidance Memorandum 2020-16-01, Air Force Guidance Memorandum for CUI, 23 July 2020, and DoDM 5400.07- Air Force Manual 33-302, DoD Freedom of Information Act (FOIA) Program. The contractor shall monitor CUI aggregation and compilation based on the potential to generate classified information pursuant to security classification guidance addressing the accumulation of unclassified data or information.

The Contractor shall distribute controlled unclassified information IAW DoD Instruction 3200.14, Principles and Operational Parameters of the DoD Scientific and Technical Information Program, and DoD Instruction 2040.02, International Transfer of Technology, Articles, and Services. The Contractor shall properly mark all such documents IAW DoD Instruction 5230.24, Distribution Statements on Technical Documents. Technical documents not subject to distribution are defined in DoD Instruction 5230.24, DoD Directive 5230.25, and DoD Manual 5010.12-M, Procedures for the Acquisition and Management of Technical Data.

Potential Contract Language (CUI) Continued:

Protection of Information Controlled Unclassified Information (CUI) [Required if Contractor requires access to CUI] Controlled Unclassified Information is any information that law, regulation, or government wide policy

6.12 100% Compliance 100% Compliance requires to have safeguarding or disseminating controls, excluding information that is classified under Executive Order 13526, Classified National Security Information, December 29, 2009, or any predecessor or successor order, or the Atomic Energy Act of 1954, as amended.

The National Archives and Records Administration (NARA) CUI Registry (http://www.archives.gov/cui/registry/category-list.html) identifies approved CUI categories and subcategories, provides general descriptions for each, identifies the basis for controls, and sets out procedures for the use of CUI.

The contractor shall comply with DoDI 5200.48, Controlled Unclassified Information, AFI 16-1404

Air Force Information Security Program, and Air Force Guidance Memorandum 2020-16-01, Air Force Guidance Memorandum for CUI, 23 July 2020. The contractor will consult the applicable security classification guide to monitor CUI aggregation for potentially generating classified information by compilation.

The Contractor shall comply with DoDM 5400.07/Air Force Manual 33-302, DoD Freedom of Information Act (FOIA) Program, requirements.

Protection of CUI and unclassified DoD information not approved for public release on non-DoD Information Systems will be protected IAW DoDI 8582.01, Security of Non-DoD Information Systems Processing Unclassified Nonpublic DoD Information. Unless specific categories of CUI require more stringent controls, non-DoD Information Systems must be protected using the guidelines set forth in NIST Special Publication 800-171, Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations.

Covered Defense Information [Required for all solicitations and contracts, including solicitations and contracts using FAR part 12 procedures for the acquisition of commercial items]

The Contractor shall comply with DFARS 252.204-7012 Safeguard Covered Defense Information and Cyber Incident Reporting (Dec 2019) This subpart applies to contracts and subcontracts requiring contractors and subcontractors to safeguard covered defense information that resides in or transits through covered contractor information systems by applying specified network security controls. It also requires reporting of cyber incidents. The subpart does not abrogate any existing contractor physical, personnel, or general administrative security operations governing the protection of unclassified DoD information, nor does it impact requirements of the National Industrial Security Program.

Communications Security (COMSEC):

The Contractor and Sub-contractors shall establish a COMSEC account and appoint a COMSEC custodian. The Contractor shall request, maintain, and store all COMSEC material needed to support development and testing.

Personnel Security:

The Contractor shall ensure applicable Contractor personnel have security clearances at the appropriate level for proper accomplishment of contract/order requirements.

The security clearance shall be obtained in accordance with the DD Form 254, Department of Defense Contract Security Classification Specification. Contractor personnel whose clearances have been suspended or revoked shall immediately be denied access to classified information and/or CUI and classified items.

Security Incidents and Violations:

The Contractor shall notify the Government Contracting Activity and the Government Security Manager within 48 hours of any incident involving the actual or suspected compromise/loss of classified information to enable the Government to conduct immediate assessments of potential impact pending formal inquiry/investigation.

Actual or suspected compromise of Covered Defense Information will be reported IAW DFARS Clause 252.204-

Common Access Card (CAC):

The Contractor shall ensure a CAC is obtained by all contractor/subcontractor personnel who require access to DoD computer networks/systems, for DoD facility entry control and/or for physical access to facilities and buildings to perform tasks under the contract/order. The Contractor shall provide a list of contractor/subcontractor personnel who require a CAC to the PCO. The Government will provide the Contractor instruction on how to complete a Contractor Verification System (CVS) application and notify the Contractor of approval/disapproval of contractor/subcontractor personnel application.

Contractor/subcontractor personnel shall obtain the CAC from the local Real Time Automated Personnel Identification Documentation System (RAPIDS) issuing facility [usually the Military Personnel Flight (MPF)].

The Contractor shall ensure all employees properly display and wear Identification (ID) Badges at all times during duty performance on a government facility. The Contractor shall insure that Contractor personnel comply with base policy regarding badge requirements as directed by the Security Forces office at each Government installation. All Contractor personnel are required to wear or prominently display identification badges or contractor-furnished, contractor identification badges at all times while visiting or performing work on government sites when performing

REF

Performance Threshold

Method of Surveillance work under this Task Order. (Note: If wearing an ID Badge jeopardizes safety of Contractor personnel in performance of their duties, the Badge will be removed until the job is completed and the hazard is no longer present.)

The Contractor shall immediately report a lost or stolen CAC as directed by local Government policy. The Contractor shall notify the PCO of any change to the list of contractor/subcontractor personnel who require a CAC and provide an updated list within five business days. The Contractor shall return a CAC within five business days once contractor/subcontractor personnel no longer require computer network/system access and/or facility access.

The Contractor shall return an expired CAC within five business days after the expiration date. The Contractor shall return any and all CACs within five business days after completion/termination of the contract as directed by local Government.

SS 20

Disclosure of Information

The Contractor agrees to assume responsibility for protecting the confidentiality of Government records, which are not public information. Each subcontractor or employee of the Contractor to whom information may be made available or disclosed shall be notified in writing by the Contractor. The Contractor or employee of the Contractor shall sign a non-disclosure agreement supplied by the government acknowledging such information may be disclosed only for a purpose and to the extent authorized by the Contracting Officer. All copies of signed non-disclosure agreements will be provided to the Contracting Officer prior to performing work on the task order.

6.13 100% Compliance 100% Compliance

SS 21

Limited Use of Data

Performance of this effort may require the Contractor to access and use data and information proprietary to a Government agency or Government contractor which is of such a nature that its dissemination or use, other than in performance of this effort, would be adverse to the interests of the Government and/or others. Contractor and/or Contractor personnel shall not divulge or release data or information developed or obtained in performance of this effort, until made public by the Government.

6.14 100% Compliance 100% Compliance

REF

Performance Threshold

Method of Surveillance

SS 22

Productive Direct Labor Hours

The Contractor shall be able to bill for labor hours at the rates established in the contract item and service schedule.

The Contractor can only charge the Government for “Productive Direct Labor Hours”. “Productive Direct Labor Hours” are defined as those hours expended by Contractor personnel in performing work under this effort. This does not include sick leave, vacation, Government or Contractor holidays, jury duty, military leave, or any other kind of administrative leave.

6.15 100% Compliance 100% Compliance

6. Special Performance Requirements

6.1 Location of Work

The tasks identified in this PWS shall be performed primarily at…