Attachment_1_Performance_Work_Statement_-_Cultural_Advisor_(Final).pdf

HOST NATION COORDINATION CELL

PERFORMANCE WORK STATEMENT

FOR

CULTURAL ADVISOR & TRANSLATOR

SERVICES

Al Udeid Air Base, Qatar

28 November 2017

Solicitation FA5702-18-R-0002 Attachment 1 Peformance Work Statement

FOR

QATARI CULTURAL ADVISOR AND TRANSLATOR SERVICES

AT Al Udeid Air Base, Qatar

SECTION 1, GENERAL INFORMATION:

1.1. SCOPE OF WORK: The contractor shall provide all personnel, equipment, tools, transportation, materials, supervision, and other items and services necessary to provide Cultural

Advisor and Interpretation/Translation services support as defined in this Performance Work

Statement (PWS), except as specified in Section 2 as government-furnished property and services. The contractor shall provide all means to locate, screen, hire and maintain Advisors capable of Arabic and Standard English (to the 11th-grade level, with exception of the Lead

Advisor reference paragraph 4.3.1). The contractor shall perform to the standards in this contract.

1.2. CONTRACTOR PERSONNEL: The contractor shall plan for and support all matters of cultural importance, interpretation and translation services 24 hours-a-day, seven (7) days a week. Advisors shall respond to short-notice taskings and other contingency situations as outlined in this PWS. The contractor shall be able to read, write, speak, and understand Arabic and English fluently as described in Section 4. One of the contract personnel shall be appointed the on-site manager for all contract personnel.

1.3. CONTRACTOR PERSONNEL. The Contractor shall not employ a person for work on this contract if such personnel are identified to the Contractor by the Contracting Officer (CO) or other official source as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. The Contractor shall take into consideration cultural differences and Host Nation sensitivities to certain nationalities when assigning Cultural Advisors to sites/countries.

1.3.1. Contractor personnel shall present a professional appearance commensurate with standards delineated for government civilian personnel acting in similar capacities. The COR, in concert with the CO, will make the final determination as to what is acceptable wear in reference to this section.

1.3.1.1. Women: While on duty, are expected to wear culturally conservative clothes such as closed toe shoes, pants (not jeans), dresses/skirts with hemlines no shorter than top of the calf, and shirts/tops (not t-shirts) that cover the shoulders and tops of the arms with no plunging or décolletage revealing neckline. Polo or button-down dress shirts with open collar are acceptable.

1.3.1.2. Men: While on duty, are expected to wear culturally conservative clothes such as closed toe shoes, pants (not jeans), with polo or button-down dress shirts with open collar (no t-shirts).

1.3.2 The contractor is responsible for the performance of the work specified in this PWS. The contractor shall provide the Contracting Officer Representative (COR) and Contracting Officer

(CO) with day and evening telephone numbers. A cellular phone (mandatory) and a home phone number if available shall be provided so the contractor can be summoned/contacted at any time.

Solicitation FA5702-18-R-0002

IMPORTANT! The prime contractor shall ensure that all subcontractors having the potential to be paid a sum equal to, or greater than, $30,000 USD under this contract are fully registered in

JOINT CONTINGENCY CONTRACTING SYSTEM (JCCS) (https://www.jccs.gov). A

"subcontractor" is any supplier, distributor, vendor, or firm (company) that furnishes supplies or services to or for a prime contractor or for another subcontractor. The prime contractor must provide a plan as outlined in FAR 52.222-50 Combating Trafficking in Persons to the contracting officer for approval within 30 days of contract award.

1.4. SECURITY REQUIREMENTS: All personnel hired under this Task Order/PWS shall be a U.S. Citizen and obtain or possess at a minimum a current U.S. Secret clearance or current

Interim Secret clearance prior to performing contract work. The Lead Advisor and the On-Site

Manager for Cultural Advisors shall have at a minimum a U.S Top Secret security clearance with Sensitive Compartmented Information (SCI) eligibility. This requires compliance with

DoD 5200.22-M, National Industrial Security Program; AF Instruction 16-1406, Air Force

Industrial Security Program Management; AF Manual 17-1301, Computer Security; and DoD

Instruction 1000.13, Identification (ID) Cards for Members of the Uniformed Services, Their

Dependents and Other Eligible Individuals.

1.4.1. Information Security: Access to classified material is required for the performance of contractual duties. Access to classified information is anticipated with daily access to SECRET and SECRET RELTO information and is required for translation and cultural advisement. The

Lead Advisor and the On-Site Manager for Cultural Advisors will require access to classified material up to and including Top Secret/SCI level on a strict need-to-know basis. The contractor must complete all tasks required to complete the clearance re-investigation processes in a timely manner. A Department of Defense Contract Security Classification Specification (DD FM 254) is required for access to classified material. All DD 254 changes will be incorporated into the contract via unilateral contract modification without adjustment to contract price. The contractor shall enter into a long term Visitor Group Security Agreement (VGSA) with the host base

Information Protection Office if contract performance is for 90 days or more. The long term

VGSA may take the place of a Standard Practice Procedures (SPP).

1.4.2. Physical Security: The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of the work period, all government facilities, equipment, and materials shall be secured to the extent made possible by the US Government.

The contractor shall immediately report damage to government facilities and equipment upon discovery of such damage. Equipment found to be defective should also be reported in a timely manner to allow for repair or replacement.

1.4.3. Operational Security: For operational security reasons, the contractor is required to be familiar with AFCENT and local procedures for safeguarding classified and controlled unclassified information (CUI) regarding chemical warfare posture, force protection conditions

(FPCON), and alarm codes, etc... The contractor will participate in all reoccurring security training as necessary to maintain their accesses to classified and controlled unclassified information.

Solicitation FA5702-18-R-0002 Attachment 1 Peformance Work Statement https://www.jccs.gov/

1.4.4. Pass and Identification Items: The contractor shall register all contractor personnel into the DBIDS system at start of work. The contractor shall ensure any and all badging items required for contract performance is obtained for employees through the government. Contractor personnel who work in Air Force Controlled and/or Restricted Areas will receive required training prior to badge issuance. All badges will be returned to the government upon completion of their work performance or termination. Contract personnel are required to maintain a copy of their Letter of Authorization (LOA) on them at all times.

1.4.5. Key Control: The contractor shall establish and implement methods of making sure all keys issued to (or security combinations provided to) the contractor by the government are not lost or misplaced (or compromised) and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

1.4.6. Common Access Cards (CACs): The government will furnish CACs to properly vetted contractor personnel to authenticate contractor users on government computer systems and other authorized privileges on AUAB or other sites as necessary.

1.4.7. Air Force Information Systems (secure/unsecure): The contractor will meet the security training requirements and necessary vetting for access to the Air Force Information Systems.

1.5. QUALITY ASSURANCE: The predominant evaluation methods used under this contract will be the reviewing and monitoring of: customer complaints, the monthly report, incoming/outgoing correspondence and daily key leader engagements. The government will designate a COR who will be responsible for technical assistance in the administration of this contract. If the COR records deficiencies, the contractor shall acknowledge deficiency notification by initialing the performance record.

1.6. REPORTS: The contractor shall provide monthly reports for all activity under this contract no later than the 5 th day of each month unless excused due to a contractually recognized holiday.

The report shall be certified by the on-site supervisor. Reports shall be in the form of MS Word, Excel or PowerPoint. The monthly report shall include the following:

- Contractor developed metrics and trends based upon the monthly correspondence transmitted to/from the State of Qatar officials/offices and key leader engagements.

- Key leader engagement summaries, including dates, times, and key points discussed and agreements made.

- Number of incoming and outgoing correspondence requiring translation; number of after-duty responses for interpretation services

- The status of any special taskings/assignments the HNCC Director/designated representative assigned the contractor

Solicitation FA5702-18-R-0002

- Monthly work schedule for contractor personnel (including two month projection.

Schedule shall include planned leave and recall/contact information.

- Short-term key leader engagement opportunities including date, time, and purpose

1.7. HOURS OF OPERATION: Normal Hours of Operation: The duty day normally ranges between the hours of 0800-1700. These hours are reflective of a standard workday. However, the contractor shall respond to the needed workload as requested. The contractor shall be available to perform the services required under this contract 24 hours a day, 7 days a week (in the event of an urgent/emergency situation exists). Mission requirements dictate what the normal contract duty hours shall be. The required work week is five days. The standard workweek is Sunday through Thursday, with minimum manning on Friday and Saturday.

Contractor personnel will typically work a five day week with exception of the Lead Advisor referenced in paragraphs 4.3 and 4.4. The contractor shall respond within one hour to any urgent/emergency situation that occurs outside of normal duty hours. An urgent/emergency situation is defined as services required when host nation personnel cannot speak/understand the

English language and mission success is jeopardized; assistance required to protect DoD or US citizens detained by local Qatari officials; or as directed by the Contracting Officer

Representative, or the CO.

1.7.1. ON CALL STATUS: If the contractor is off duty, they shall respond to an urgent/emergency situation(in person, if requested) to the location specified by the HNCC

Director/designated representative, the CO or agent acting on their behalf in a reasonable period of time.

1.7.2. Location of Work: The primary work location for the contractor personnel is at Al Udeid

Air Base, Qatar and throughout Qatar as directed. Travel may be required IAW paragraph 2.5.

1.7.3. Vacation, holiday, and sick leave: If the contractor is a practicing Muslim, they are authorized to have reduced duty hours (0800-1200) during religious observances of Ramadan and the Hajj. Contractors are required to use vacation time for Eid or other religious observances, and Qatari national holidays (i.e., National Day). During holidays, contractors are not excused from responding to an urgent/emergency situation as directed by the HNCC

Director/designated representative, or the CO.

SECTION 2, GOVERNMENT-FURNISHED PROPERTY AND SERVICES:

2.1. FACILITIES: The US Government will provide office space at Al Udeid Air Base. The office will include all utilities, climate control accessories and access to restroom facilities.

2.2. EQUIPMENT: The government will furnish all administrative office equipment supplies

(e.g. desks, tables, and chairs, file cabinets, pencils, paper, and work computer) with sufficient office space. The government will furnish all communications equipment including email

Solicitation FA5702-18-R-0002 addresses, on-duty access to the internet, telephone service, cell phones, and facsimile.

Government facilities and furnished items will be used for official business only and for tasks required under this contract. The contractor shall not use the government provided facilities or equipment for non-governmental commercial or personal issues.

2.2.1. Government Furnished Equipment (GFE): An inventory of GFE shall be accomplished before start of the contract, before the start of any options periods, and not later than five (5) calendar days before completion of the contract period. If at any time other approved contracted advisors replace the incumbent contractor’s advisors, a turnover inventory shall be completed.

The advisors and work center managers shall conduct a joint inventory of all GFE and the advisors shall sign a receipt for all equipment provided by the Government. Items of equipment missing or not in working order shall be recorded and the CO notified in writing. The advisor and the work center manager shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

2.2.2. The contractor shall provide any reimbursements to the Government should any GFE be found to be lost, broken or inoperable due to negligence or fault of contractor personnel.

2.3. TRANSPORTATION: The Base Shuttle Bus services will be made available for all contractors during the performance of their assigned duties. The contractor must have the necessary certifications and documentations to drive a motor vehicle on and off AUAB. The government may, at its own discretion, provide a government leased vehicle for use by contractor personnel.

2.4. GOVERNMENT-FURNISHED SERVICES: The Government will provide the following services:

2.4.1. The government will furnish contractor personnel with all items listed in Appendix A

2.4.2. The government will furnish medical support for contractor personnel on an emergency basis only while the contractor is performing official duties on Al Udeid Air Base and/or Camp

As Sayliyah, Qatar.

2.4.3. The government will provide fuel keys for official business travel, when deemed necessary by the Contracting Officers Representative. The contract shall obtain vehicle fuel at the Al Udeid Air Base fuel point. The contractor is responsible for providing to the government a certified monthly memo detailing the information as to when, the mileage, and where the official traveled outside Al Udeid Air Base in order to obtain fuel credit.

2.5. TRAVEL: When notified that travel is required, the contractor must ensure all personnel are able to travel within the USCENTCOM within the USCENTCOM Area of Responsibility

(AOR) or to CONUS as required. The US Government will fund all mission-related/directed travel. . The contractor will be reimbursed per the Joint Travel Regulation. The contractor may travel via Letter of Circumstance or Letter of Introduction as the situation dictates. The

Solicitation FA5702-18-R-0002 contractor shall ensure that personnel are able to obtain required travel documents. The COR will provide a minimum of 24 hour notice before all official travel.

SECTION 3, CONTRACTOR-FURNISHED ITEMS AND SERVICES:

3.1. Except for those items specifically stated in Section 2 as government-furnished, the contractor shall furnish everything needed to perform this contract according to all its terms. In addition, the contractor shall provide the services identified below in performance of this contract.

3.2. In accordance with DODI 3020.41, Operational Contract Support (OCS) (dated 20

December 2011), Enclosure 3, the contractor shall be responsible for all medical services/clearances to include a fitness physical examination for each advisor. The contractor shall summarize the results of these tests and report to the 379th Expeditionary Medical Group no later than the performance start date of this contract.

3.3. Contractors not providing the required medical clearances, or those who do not present a good health examination will not be allowed to work on the installation until proper clearance documentation is provided.

3.4. In the event a contractor is unable to perform their duties due to illness or other reasons, the contractor shall be responsible for providing the name (and all other applicable/necessary information) of a suitable replacement within 3 hours to the HNCC Director/COR and CO without delay.

3.5. The contractor shall gather all necessary paperwork and documentation required to process security/background clearances and system access for all contractors. The contractor shall maintain the clearance eligibilities of their personnel as required by applicable DoD and Air

Force standards. Contractor personnel will be ready to work day of period of performance start and all clearance eligibilities will have been processed and approved prior to period of performance.

SECTION 4, TASKS:

4.1. GENERAL INFORMATION: This PWS provides Cultural Advisor and

Interpretation/Translation services to the 379AEW/HNCC and USAFCENT at Al Udeid AB, Qatar in support of DoD activities in Qatar and other locations as required. Work includes a combination of cultural advisor, expediter, translator, and coordinator duties. These services may be provided in an environment of frequently changing United States Air Force (USAF) commanders, directors, and other personnel assigned as temporary or permanent party duty within the AOR. The advisors shall perform as the interface with host government officials in issues regarding the use of facilities, manpower, resources, and host nation administrative requirements to support the USAF forces and other DoD activities. The advisors provide senior deployed US forces with the capability to effectively communicate and interact with host and

Solicitation FA5702-18-R-0002 partner agencies.

4.2. SPECIAL TASKS:

4.2.1. This PWS provides for cultural advisor and translation services for HNCC to enhance mission effectiveness for the 379 AEW, supporting DoD activities in Qatar. Work includes a combination of cultural advisor, expediter, translator, coordinator duties and special projects as assigned. The advisors shall perform as the interface with host government officials in issues regarding the use of facilities, manpower, resources, and host nation administrative requirements to support the USAF forces and other DoD activities. The advisors provide senior deployed US forces with the capability to effectively communicate and interact with host and partner agencies.

4.2.2. The contractor may be required to assist in obtaining passports, entry/exit visas, visa extensions, drivers’ licenses, vehicle registration, official escort renewals, residency permits, housing support, business matters, and customs requirements. The contractor shall be responsible for coordination with local law enforcement officials concerning motor vehicle accidents, arrests and other incidents involving DoD personnel as requested.

4.2.3. The contractor shall be responsible for coordination with State of Qatar Customs and

Ports General Authority officials. The contractor shall obtain host nation training, if available, and required port passes to gain access to sea ports and airports in order to expedite movement of

DoD supplies, equipment, personnel, and vehicles. The contractor shall also expedite cargo movement through the Al Udeid Air Base gates, and between Al Udeid Air Base, Camp As

Sayliyah and ports.

4.2.4. The contractor shall be available to assist the Staff Judge Advocate in the processing, review, and resolution of claims against the United States.

4.2.5. The contractor shall advise and interpret between military and civilian members of the staff and ranking officials of the Qatari government. This may include formal or informal discussions that the contractor must be able to translate orally, with equal facility, from English to Arabic, and vice versa. The contractor shall employ tact and diplomacy while fulfilling duties as translator/advisor with high-ranking officials of Qatar and US Government offices, to include the American Embassy and various State of Qatar Ministries. Under the guidance of the HNCC

Director/designated representatives, the contractor shall routinely serve as liaison with high-ranking Qatari military and civilian officials. The contractor shall type narrative, statistical and tabular material from rough drafts, notes, or brief verbal instructions, operating a word processor with English and Arabic keyboards. The contractor shall interpret and translate Arabic and

English on subjects including procurement, special projects, plans, finance and general correspondence. The contractor shall demonstrate a mature knowledge and skill with Qatari

Muslim cultural advisement. The contractor should have a deep and experiential understanding of the local culture and readily immerse US forces to provide a better understanding of the cultural sensitivity impacting the U.S. military mission. The contractor shall constantly be aware of the nuances in language or idioms that could alter the outcome or create misunderstandings

Solicitation FA5702-18-R-0002 between the parties involved. The contractor shall translate correspondence, reports, and technical documents covering the full range of the organization’s mission for the HNCC

Director/staff working on behalf of the American Embassy, US Central Command, US Air

Forces Central Command, US Central Forces Special Operations Command, the Combined Air and Space Operations Center, the 379th Air Expeditionary Wing and other DoD forces in Qatar and throughout the CENTCOM AOR, as requested. Error free written translations/interpretation shall be provided to the HNCC (or AFCENT/CC for Lead Advisor) within 24 hours.

4.2.6. The contractor shall be available to assist HNCC, U.S. military and DoD personnel in

Qatar as required.

4.2.7. The contractor shall provide assistance with the processing and delivery of US passport and visa applications for personnel required to travel to Saudi Arabia, Pakistan, United Arab

Emirates and other countries in the performance of their duties. This service will include:

4.2.7.1. Delivery of passport and visa applications and residency packages from HNCC to the

US Embassy to obtain required diplomatic letters and approvals.

4.2.7.2. Delivery of general correspondence and completed visa applications from the US

Embassy to the applicable foreign embassy (Saudi Arabia, Pakistan, Egyptian, etc.).

4.2.7.3. Pick-up of general correspondence and approved passport applications/new passports, visas and residency packages from the applicable embassy and return them to HNCC

Immigrations Office.

4.2.8. Advisors shall be capable of the following performance:

4.2.8.1. Perform clear and concise expression orally and in writing at an 11 th grade level (in both

English and Arabic).

4.2.8.2. Conduct consecutive, accurate translations of on-going conversations/activities (in both

English and Arabic).

4.2.8.3. Be familiar with local culture, customs, laws and regulations, and advise the HNCC

Director and provide cultural training to US forces to enhance mission effectiveness accordingly.

This includes all aspects of developing training lesson plans, training aids and conducting training for rotational and permanent party US forces and Command Sponsored Families as required.

4.2.8.4. Deal unobtrusively with the local populace.

4.2.8.5. Conduct work assignments and adhere to standards of conduct as prescribed by USAF

Instructions at Al Udeid Air Base, Camp As Sayliyah, this contract, and the laws of the host nation.

Solicitation FA5702-18-R-0002

4.2.8.6. Serve during a level of heightened state of threat, to include FPCON Delta.

4.2.8.7. Function effectively and efficiently during extended periods of high pressure and stress while maintaining a professional demeanor.

4.2.8.8. Function as an integral member of a team of highly trained professionals responsible for the safety and security of US Military and civilian personnel and resources at Al Udeid Air Base, Camp As Sayliyah and throughout Qatar, with exception of the Lead Advisor referenced in paragraphs 4.3.1 and 4.3.2.

4.2.8.9. Assist in basic office administration (answering phones/doors, writing reports) and other related duties in a professional manner as assigned within the general scope of this contract.

4.2.9. The contractor shall be directly responsible for performing advisor and expediter duties for HNCC staff and facilitating pass paperwork, negotiations, and other issues involving the

Qatar Ministry of Defense and contractor entities.

4.2.10. As an expeditor, the contractor shall be available to assist with facilitating paperwork/immigration documentation to/from the US Embassy, respective Qatari agencies/offices at Doha International Airport/Government Headquarters Qatar and DoD installations as the mission dictates.

4.2.11. The contractor shall provide advisory duties to the HNCC Director, with exception of the

Lead Advisor referenced in paragraphs 4.3.1 and 4.3.2. As an advisor, the contractor shall provide specific Qatari cultural advice and overall Arabic cultural advice pertaining to customs and courtesies; interaction between HNCC Director/staff and General Headquarters Qatar and any other Qatari Ministry officials. When required by the HNCC Director/designated representative, the contractor shall discuss urgent actions/requests with the General Headquarters

Qatar and other Qatari Ministry officials. When necessary, the contractor shall advise/support the 379 AEW Commander/designated representative or other DoD commanders/staffs.

Additional advisory duties are:

4.2.11.1. The contractor’s on-site manager duties.

4.2.11.2. Schedule and monitor contract personnel work schedules.

4.2.12. The contractor shall provide specific Qatari cultural advice and overall Arabic cultural training support pertaining to customs and courtesies via routine briefs/events at AUAB to include but not limited to Family Right Start, Command Sponsorship Program Town Hall meetings and additional forums as identified by the HNCC Director/designated representative to support the 379 AEW/CC and mission.

4.3. LEAD ADVISOR:

Solicitation FA5702-18-R-0002

4.3.1. In addition to the tasks identified in Section 4, the lead advisor may travel as much as fifteen (15) days per calendar month throughout the CENTCOM AOR or as needed. The lead advisor will work on average fifty five (55) hours per week but will comply if more hours or less hours are needed. The contractor will be on call 24 hours a day, seven days a week, the normal duty day ranges between the hours of 0800-1700. The lead advisor must be able to speak fluently and write fluently in Modern Standard Arabic and English. The lead advisor shall be capable of

Arabic and Standard English verbal and written translation at the graduate level. This advisor shall perform clear and concise expression orally and in writing (in both English and Arabic) at the post graduate level. This advisor shall be fluent with Middle Eastern culture and customs and able to conduct him/herself properly. This advisor shall deal unobtrusively with the local populace throughout Qatar. This advisor shall function effectively and efficiently during extended periods of high pressure and stress; maintaining a professional demeanor.

4.3.2. The lead advisor shall provide advisory duties to the AFCENT/CC and work in a location separate from other contractor personnel most of the time. As an advisor, the contractor shall provide specific Middle Eastern cultural advice and overall Arabic cultural advice, training and support pertaining to customs and courtesies; interaction between AFCENT/CC, senior political, and military officials throughout the CENTCOM AOR. Shall provide interface with senior host government officials including support to AFCENT/CC and Key Leader Engagements. The lead advisor works in direct support of the AFCENT/CC mission and is not accountable to the on-site manager identified in para 4.4 below.

4.4. CULTURAL ADVISOR:

4.4.1. In addition to the tasks identified in Section 4, all advisors will be responsible for working with and communicating with the local Qatari Customs office, the Qatari Immigration office and Qatari military. The contractor will be responsible for assisting new and existing contractors with US badging paperwork requirements. The contractor will be familiar with or become familiar the Qatari military badging process to get contractors and goods (tangible items) on and off base. The cultural advisor work schedule will be consistent with paragraph 1.7.

Mission requirements will dictate actual duty hours. The contractor will have a general knowledge of the local area including where to make purchases from local vendors for a variety of commodity and construction needs. The contractor may be required to review Arabic pass paperwork and serve as an advisor with vendors unable to correspond in English over the phone.

4.4.2. One cultural advisor will be assigned as the supervisor of all other cultural advisors and is responsible for all requirements outlined in this PWS. Mission requirements dictate what the normal contract duty hours shall be. The on-site manager is the primary advisor to the HNCC

Director and 379 AEW/CC. As an advisor, the on-site manager shall provide specific Middle

Eastern cultural advice and overall Arabic cultural advice, training and support pertaining to customs and courtesies; interaction between AFCENT/CC, senior political, and military officials throughout the CENTCOM AOR. Shall provide interface with host government officials including support to AFCENT/CC and Key Leader Engagements.

Solicitation FA5702-18-R-0002

4.4.3 When placing orders under the contract, the government may state specific gender requirements which must be met.

4.5. GOVERNMENT FURNISHED LIFE SUPPORT: Reference Appendix A for authorized life support items for Lead Advisor position only. Billeting is only available for unaccompanied personnel.

4.6. EXPERIENCE REQUIREMENT: Contractor personnel shall have a minimum of five years work experience as a cultural advisor in Qatar or other Gulf Cooperation Council member countries. Experience may include assisting with agencies such as State of Qatar General

Headquarters Qatar, Ministry of Transportation, Ministry of Economy/ Commerce, and the

Ministry of Interior. Contractor personnel shall have a minimum of five years work experience in as an English/Arabic translator and interpreter in a country in which Arabic is the official language. Contractor personnel shall have a minimum of three years work experience with the

United States Government during operations supporting a declared contingency. Minimum threshold for the lead advisor is having a proficiency of 3+ in both Modern Standard Arabic and

English from the Interagency Language Roundtable (ILR) or Defense Language Proficiency Test

(DLPT) equivalent. The on-site manager shall have a minimum of five years of supervisory experience. Documentation must be provided to the Contracting Officers Representative upon demand.

4.7. KNOWLEDGE: The contractor shall have an extensive knowledge of Arabic that has been supplemented by work experience that required linguistic skills. A combination of work and life experiences in which both English and Arabic was used as the primary language is highly desirable.

4.7.1. The contractor shall have knowledge of English that uses a wide range of technical, non-technical, and standard terminology, to include American slang and idiomatic phrases, in addition to correct grammar, spelling and punctuation to produce a more precise translation.

4.7.2. The contractor shall be proficient in the use of computer-based software both in English and Arabic.

4.8. COMPLEXITY: This work consists of advising on executive-level public relations, cultural training and, coordination and interpreter and translator services in support of the

HNCC Director/staff and USAFCENT Commander. The contractor shall also be expected to develop a cooperative relationship with the host nation, counterparts with the Qatar Ministry of

Defense and other Qatari government ministries and agencies. The contractor may be required to perform duties in an “on-call” status reference paragraph 1.5, and is expected to respond in a timely manner to taskings outside of normal duty hours.

SECTION 5, PERFORMANCE:

5.0. PERFORMANCE OBJECTIVES: The contractor shall to meet the following performance objectives within the prescribed performance standard thresholds to meet contract requirements.

Performance Objective PWS Paragraph Performance Threshold

Written Translations/Interpretation 4.2.5

No more than 2 translation errors per page; and no more than 2 unexcused late translation submittals per month

Contractor personnel are available for duty when required 1.7, 4.3

Zero unexcused deficiencies per month

Monthly Progress reports 1.6 No more than 1 unexcused late submittal

Performs Cultural Awareness Briefs 4.2.12 Zero unexcused deficiencies per month

Conforms to OPSEC/Security

Requirement

1.4 Zero deficiencies

Note: The HNCC Director/designated representative may prioritize work to meet mission requirements. The government may ask the contractor to delay or expedite work, and this will be considered when determining conformance with PWS requirements.

Note: Translation accuracy is significantly more important than speed. Highly technical or sensitive topics will require more time, and the COR will take that into account when determining turn-around time.

APPENDIX A:

Authorizations for all Advisor (Checked denotes authorization):

Note: Lodging provided to unaccompanyed advisors only. Accompanied advisors must resided off-base at advisors expense.