3. PWS Attachment.pdf

PERFORMANCE WORK STATEMENT (PWS)

for

PASSENGER TERMINAL SECURITY & BAGGAGE SCREENING SERVICE

AT THE RAMSTEIN AIR MOBILITY COMMAND PASSENGER TERMINAL

19 May 2010 (revision 1)

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SECTION I, DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1 The contractor shall provide all management, supervision, necessary equipment and supplies, except for those identified in paragraph 3.1, and trained personnel. The contractor shall conduct 100% passenger screening inspections and perform constant surveillance of alarm room and access/surveillance systems to prevent unauthorized entry to designated areas/aircraft. The contractor shall respond appropriately to security alarm activations to prevent unauthorized access to areas (maximum 2 minute response time). The contractor shall provide general terminal security functions to ensure overall protection and surveillance for personnel seeking entrance into the Ramstein Air Mobility Command’s Passenger Terminal 24 hours/day, 7 days/week, 365 calendar days per year. Service shall be conducted using single point of entry

(SPE) or Non-SPE into the facility, depending on force protection level. Services shall be provided in accordance with the specific requirements of the Transportation Security

Administration (TSA), 721 st Aerial Port Squadron’s (APS) prescribed Air Mobility Command’s directives and policies and the contract terminal security services specified by this PWS, as well as the contract terms and conditions and commercial practices. The terminal security services are to be performed at the 721 st APS, Passenger Terminal, Ramstein Air Base Germany and shall extend to a distance of 25 meters beyond the terminal points of entry. The distance outside the

Passenger Terminal is known as the stand-off distance. Note: The physical security of the exterior of the facility located on the airfield flight line side of the building is not part of this contract which will be handled by US Government personnel. All correspondence and documents required for this contract shall be completed in English.

1.2 SECURITY SERVICES

1.2.1 Security services are required 24 hours a day, 7 days a week, 365 calendar days per year.

The contractor shall provide adequate personnel to ensure proper screening of an average of 650 passengers per day from 0300-2300 and 100 passengers per day from 2300-0300. Each flight shall take no more than 30 minutes to screen. A flight may have as many as 200+ passengers.

Security Agents shall not work longer than an 8 hour shift in a 24 hour period, unless the approval of the Quality Assurance Personnel (QAP) is obtained in writing. The QAP can only approve a change on a temporary basis, such as in the case where a security agent fails to show up for duty. A substitute security agent shall report for duty within one hour after the contractor is advised verbally that a scheduled member is not available or able to perform prescribed duties.

If Ramstein Air Base is in “Force Protection Condition DELTA” the contractor will not report to work or be paid for the days not worked, but not for more than 15 calendar days of nonpayment.

In accordance with DoDI 3020.37 these services are not considered ”essential”.

1.2.2 The contractor shall provide communication devices (i.e., portable radios, cellular telephones) for each employee on duty as required. These communication devices shall be coordinated with the 721 st APS prior to use within the Ramstein Air Base Terminal and shall be maintained in functional condition at all times. The contractor shall provide a personnel roster identifying their personnel and their work positions to include the phone numbers of the work cellular numbers to the 721 st APS designated representative when cellular phones are used.

Telephones are available in the Ramstein Air Mobility Command passenger terminal for official use only or emergency purposes. For example, if the contractor’s cellular phones become inoperable, the Ramstein Air Mobility telephones may be used.

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1.3 PERSONNEL REQUIREMENTS. All contract personnel shall be citizens of NATO member countries. Contractor shall provide proof of citizenship to the QAP prior to the employee beginning duties under this contract.

1.3.1 QUALIFICATIONS.

1.3.1.1 SUPERVISORS. Personnel performing supervisory duties under this contract shall be qualified and trained in terminal security and baggage screener functions. Supervisors shall have a minimum of 1 year experience in a supervisory position under a US military security contract.

Supervisors shall be thoroughly trained in checking personnel, personal identification and baggage for dangerous items such as explosives and weapons. Supervisors shall have enough knowledge of the English language in order to discuss problems of a complex and complicated matter. Supervisors shall be well versed with all requirements of this contract, and be familiar with applicable US military regulations/publications, and TSA guidelines. Supervisors shall maintain a shift log for each shift and record all pertinent events, in order to keep the QAP informed at all times.

1.3.1.2 TERMINAL SECURITY AGENT/BAGGAGE SCREENERS. Security Agents and

Screeners shall be able to maintain focus and awareness and the ability to work in a stressful environment which includes noise from alarms, machinery, people, distractions, time pressures and disruptive and angry passengers. They shall be able to identify and locate prohibited items that are potentially life-threatening and devices intended to cause mass destruction. Each security agent shall have at least 1 year of experience in security at commercial/public airports, or 2 years of military security experience, within the last 5 years. Security personnel shall be thoroughly trained in checking personnel, personal identification and baggage for dangerous items such as explosives and weapons and other contraband or prohibited items using X-Ray, Magnetometer and ION Scanning equipment. Personnel shall have enough knowledge of the

English language in order to discuss problems of a complex and complicated matter.

1.3.1.3 CONTRACT MANAGER AND ALTERNATE. The Contract Manager (CM) and alternate are designated as key personnel. The names of these individuals shall be designated in writing and provided to the Contracting Officer (CO), Functional Director (FD) and Quality

Assurance Personnel (QAP) no later than 5 days after contract award. The CM and alternate shall speak, read and write English. The CM and alternate shall have enough knowledge of the

English language in order to discuss problems of a complex and complicated matter.

1.3.2 SECURITY/CHARACTER CHECKS.

1.3.2.1 GOOD CONDUCT CERTIFICATES (GCC). All personnel employed under this contract shall be reliable, trustworthy, and of good moral character. The contractor shall provide the original copy of the host nation police Good Conduct Certificate (GCC – Polizeiliches

Fuerhrungszeugnis) to the QAP for each of the contractor personnel prior to working under this contract. The original copy of the GCC will be returned to the contractor after verification. On the lower portion of the Polizeiliches Fuerhrungszeugnis, the contractor shall type the following statement: “It is hereby confirmed that the person for whom this certificate has been issued meets

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Germany requirements for security personnel.” The contractor’s authorized representative shall sign below the statement and also imprint the contractor’s official stamp below the signature.

The GCC for all contract employees shall be renewed annually thereafter, for the duration of this contract. The initial GCC and verification shall not be older than 30 days from contract award date for all contractor hires. If information in the initial or subsequent annual GCC reflects that the individual is not conducive for work as security personnel, the contractor shall remove the personnel from working under this contract. The contractor shall furnish the QAP a roster with the names of all contract employees at the pre-performance conference. The roster shall include the date or prospective date of each employee’s entry into employment, the date the GCC was furnished to the QAP, the employee’s position, and the qualifications of each employee. The roster shall be updated upon any employee change and a copy of the revised roster furnished to the QAP within 3 calendar days of the change.

1.3.2.2 DEFENSE CENTRAL INVESTIGATIONS INDEX (DCII). This clearance applies only to former US government employees. The contractor shall complete a DA Form 1144, Request for Dossier/Index Check on each applicable employee and submit it to the QAP. The

QAP will initiate the check with the DCII. If the DCII reveals information, on any employee, that raises questions of trust or precludes the employee from accomplishing duties, the contractor shall immediately remove the employee from performing duties under this contract.

1.3.2.3 SECURITY CHECKS. In accordance with (IAW) United States Army in Europe

(USAREUR) Regulation 604-1, Foreign National Employee Screening Program, the contractor shall complete AE 604-1A and 604-1B for each employee assigned to perform under this contract. The completed forms shall be submitted to the QAP prior to any contractor employee beginning work under this contract. The QAP shall submit the forms to appropriate authorities for a security check. The QAP will also check the names of all employees against the

USAREUR and United States Air Forces in Europe (USAFE) consolidated installation disbarment list prior to employees beginning work under this contract. Disbarred employees shall not perform under this contract. Upon identification of an employee on the disbarment list, the disbarred employee will be immediately and permanently removed from work under this contract.

1.3.3 MEDICAL/PHYSICAL REQUIREMENTS. All contractor personnel under this contract shall meet sound medical and health standards to perform as security force team members. They shall be free of any physical and mental disabilities that would prevent them from performing their duties. They shall be able to regularly lift 70 lbs from the floor to the waist high. They shall possess vision correctable to 20/30, shall be free of color blindness, and be capable of hearing a normal conversation at five meters with either ear, without a hearing aid. The contractor shall present an original copy of a completed medical certificate to the QAP, on each contract employee, certifying the physical well being of the employees. The certificate shall be signed by a certified medical doctor, and shall not be more than 12 months old. Medical examinations shall be accomplished annually on all employees. All medical examinations and diagnostic tests shall be at the contractor’s expense.

1.3.3.1 DRUG TESTING. All activities associated with drug testing shall be performed by and at the expense of the contractor. The specimen collection method is up to the laboratory

Attachment 1 Page 5 of 9 administering the drug testing. At a minimum, the employee must be tested for THC, cocaine, PCP, opiates and amphetamines. Prior to beginning work under this contract, all personnel shall undergo drug testing. Test results shall be provided to the QAP prior to the start of the contract and prior to employee performance for new hires. After initial testing, periodic, unannounced testing shall be conducted at irregular intervals and of such frequency as to ensure that all employees are tested at least annually. Personnel selected for drug testing shall not be given more than 4 hours notice before testing. Personnel refusing to provide a sample or those who test positive for drug use shall be immediately and permanently removed from working under this contract. Administrative requirements related to drug testing such as time away from work, transportation, etc. shall be at the expense of the contractor.

1.3.3.2 ALCOHOL AND DRUGS. Consumption of alcohol or drugs while on duty is strictly prohibited. Employees working under this contract found to be under the influence of alcohol or drugs shall be immediately removed from duty; the contractor shall be notified and shall provide a replacement within 1 hour.

1.3.4 DISTRACTION FROM DUTY. Security guards shall not be allowed to have commercial reading materials or electronic devices while on duty. Employees shall not have non-work related visitors.

1.3.5 STANDARDS OF APPEARANCE. Uniform work clothing shall be worn while on duty.

Clothing shall be clean. Shoes and boots shall be polished. Company insignia shall be worn on the uniform items. Shirts, jackets, and coats shall be buttoned. Shirts shall be tucked into trousers. Appropriate personal hygiene shall be maintained. Hair shall be clean and well groomed. Hair, mustaches, and beards shall not be so long that they constitute a safety hazard.

Visible body piercing jewelry shall not be worn while on duty. Hands shall not be kept in pockets while performing duties.

1.3.5.1 The contractor shall provide standard uniforms for all security personnel and identification badges with work titles (example: ABC Security Inc., Mr. Hein Security Agent, Supervisor) shall be worn and provided by the contractor. Badges shall be worn while performing duties under this contract.

1.3.6 REMOVAL OF EMPLOYEES. The contractor shall remove employees from performing under this contract for the following reasons:

1.3.6.1 Deliberate falsification, misrepresentation or omission of significant facts or information on the application for employment, alien personal history statement, or any other employment documents produced or signed by the employee.

1.3.6.2 Criminal, infamous, dishonest, immoral, or disgraceful conduct, and any abuse of intoxicants or unlawful drugs.

1.3.6.3 Mental illness of a nature that, in the opinion of medical authority, causes a deficiency in the employee’s judgment or reliability.

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1.3.6.4 Any behavior, activity, or association that shows or tends to show that the employee is not reliable or trustworthy. This factor also applies to conduct in all previous employment.

1.3.6.5 Substandard performance of duty.

1.3.6.6 Violation of security and/or safety requirements.

1.3.6.7 Displaying a lack of respect or cooperation with a QAP or 721 st APS passenger terminal representatives.

1.3.7 VERIFICATION OF DOCUMENTATION. The contractor shall provide copies of all documents pertaining to all personnel employed under the terms of this contract to the QAP for verification (listed in paragraphs. 1.3.2.1 thru 1.3.3.1 and Para. 1.3.8.3). Duplicate copies shall be provided to the QAP for filing. All personnel employed under this contract are temporary, pending receipt of their individual background checks and/or investigation.

1.3.8 PERSONNEL TRAINING. The contractor shall develop written training schedules for the purpose of training security personnel. Written schedules shall be in English and reflect location, date and time of all training classes. Training schedules shall be submitted to the QAP at the pre-performance conference, and as requested thereafter to verify that they meet contract criteria.

Only personnel who have been fully trained in the practice of security and anti-terrorism measures are to be accepted as members of the security and screening team. Passenger Services management shall provide a report identifying any training deficiencies by security personnel as required. The contractor shall include all tasks (as a minimum) listed in paragraph 1.3.8.2.

1.3.8.1 TRAINING REQUIREMENTS. The contractor shall ensure that each security agent working under this contract has completed all training requirements listed below. After initial training, each security agent shall attend refresher training annually for the duration of this contract. Contractor shall provide initial/refresher training as required to maintain job proficiency. It is the responsibility of the contractor to train security personnel in all areas and track when refresher training is due.

1.3.8.2 TRAINING TASKS. It is the responsibility of the contractor to develop and write lesson plans containing tasks, conditions and standards of performance to be trained prior to work under this contract. Lesson plan subjects include, but are not limited to, the following:

1.3.8.2.1 Performance standards of assigned duties.

1.3.8.2.2 Control SPE and Non-SPE of Exits and Passenger Gates.

1.3.8.2.3 Customer Service Relations/Interpersonal communications Training.

1.3.8.2.4 Force Protection Measures/Surveillance/Anti-Terrorism/Anti-Hijacking.

1.3.8.2.5 Bomb threats/Unattended Baggage and Crisis management/notification.

1.3.8.2.6 First-Aid, CPR-De-Fribrilator and fire alarm procedures.

1.3.8.2.7 Use of duress code system and alarms.

1.3.8.2.8 Escort Policy in Authorized/Unauthorized areas.

1.3.8.2.9 Operation of baggage x-ray equipment and metal detection instruments.

1.3.8.2.10 Authority and Liability Training.

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1.3.8.2.11 Work Place Safety Standards/Supervisor Safety.

1.3.8.2 12 Baggage Acceptance procedures: Weapons and Ammunition.

1.3.8.2.13 Transportation Security Administration guidelines on prohibited items.

1.3.8.2.14 Notification procedures of inoperable equipment.

1.3.8.2.15 Correct screening of passengers/baggage.

1.3.8.2.16 Distinguished Visitor screening procedures/handling.

1.3.8.2.17 Ion Track Training – to detect bombs and/or drugs.

1.3.8.2.18 Other training as identified by passenger terminal management.

1.3.8.2.19 Training on all publications listed in paragraph 4.1.3.

1.3.8.3 TRAINING RECORDS. Contractor shall maintain written records on the training of all security personnel. A copy of the training record shall be provided to the QAP within 10 days of completion of training.

1.4 QUALITY CONTROL. The contractor shall establish and maintain a complete Quality

Control Plan (QCP) to ensure the requirements of this contract are provided as specified. A copy of the contractor’s QCP shall be submitted with the proposal. Changes shall be provided in writing to the QAP and Contracting Officer no later than 5 calendar days prior to change implementation. The plan shall include, but is not limited to:

1.4.1.1 Identification and clearly defined authority of key personnel.

1.4.1.2 Names and titles of employees tasked to perform inspections and the extent of their authority.

1.4.1.3 Contractor’s key control plan.

1.4.1.4 An inspection system covering all services listed in this PWS. It shall specify the areas to be inspected, method and frequency of inspection, metrics generation and analysis, and the name and title of the employee who will perform the inspection.

1.4.1.5 Detailed information specifying types of action taken by the contractor to correct any deficiencies, and reverse negative trends.

1.4.1.6 On-site records of all inspections conducted and necessary corrective action taken.

1.4.2 QUALITY ASSURANCE. The QAP will evaluate the contractor’s performance under this contract and provide a report of services rendered by contractor security force members on a quarterly basis. All observations will be recorded by the QAP. When an observation indicates defective performance, the QAP will request the contractor’s representative to initial the observation.

1.5 PERFORMANCE EVALUATION MEETINGS. The CM may be required to meet with the

QAP and Multi Functional Team as necessary. Scheduled meeting times shall be coordinated between the QAP and CM.

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SECTION II, SERVICES SUMMARY (SS)

Item PERFORMANCE OBJECTIVE

PWS

PARA

PERFORMANCE

THRESHOLD

METHOD OF

SURVEILLANCE

SS#

Quality Control Maintain Quality Control Program

(QCP)

1.4 1 discrepancy Periodic Inspection

SS#

Terminal Entry: (SPE or Non-SPE) Conduct 100% baggage and personnel screening utilizing X-Ray and metal detection equipment

1.1

1.3.1.2 0 discrepancies Periodic Inspection

SS#

Explosive Detection:

Conduct explosive detection screening of baggage utilizing the ION Itemizer 3 as determined by terminal management

1.3.8.2.17

1.3.1.2 0 discrepancies Periodic Inspection

SS#

Identification Checks / Force

Protection Measures:

Conduct 100% hands on identification checks to ensure unauthorized personnel do not access the Terminal or Sterile area. Sterile area is defined as a separated secured waiting area where passengers sit prior to boarding. Please note FPCON levels may change sterile area.

1.1

1.3.8.2.4 0 discrepancies Periodic Inspection

SS#

Security Systems:

Maintain constant surveillance of alarm room and access/surveillance system to prevent unauthorized entry to designated areas/aircraft

1.1

No more than 2 discrepancies per month

Periodic Inspection

SS#

Anti-Hijacking Inspection:

Prevent unauthorized items into the terminal or sterile area. As directed by

AFI 24-101 Vol. 14, and TSA guidelines

1.1

1.3.1.2

1.3.8.2.9

0 discrepancies Periodic Inspection

SS#

Terminal Security:

Respond appropriately to security alarm activations to prevent unauthorized access to areas (2-minute response time)

1.1

No more than 2 deficiencies per month

Periodic Inspection

SS#

Appearance:

Comply with standards of appearance

1.3.5

No more than 3 deficiencies per month

Periodic Inspection

SS#

Training:

Comply with all training requirements/ documentation

1.3.8

No more than 2 deficiencies per month

Periodic Inspection

SS#

Customer Service:

Provide courteous customer service

1.3.8.2.3

No more than 3 deficiencies per month

Periodic Inspection

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SECTION III, GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1 GOVERNMENT FURNISHED PROPERTY. The Government will provide the baggage x-ray, metal detection instruments (handheld/walk through magnetometers) and Ion scanning itemizer equipment including upkeep and maintenance. Limited administrative supplies and security logbooks will be available. The 721 st Aerial Port Squadron will issue special identification badges to all members of the Contractor personnel.

3.2 GOVERNMENT FURNISHED SERVICES.

3.2.1 Utilities – Gas, Electricity, Water and Sewage. The contractor shall comply with the

Government’s utilities conservation initiatives in the workplace.

3.2.2 Telephone – FOR OFFICIAL USE ONLY – All telephone use is restricted to government official use only. The telephones are subject to monitoring at all times.

3.2.3 Refuse Collection – Trash generated in the performance of guard services shall be placed by guards in the facility dumpsters.

3.2.4 Security Police – Emergency Telephone No. 112

3.2.5 Fire Protection – Emergency Telephone No. 112

SECTION IV, APPENDICES

4.1 APPLICABLE PUBLICATIONS AND FORMS. The Government shall provide all publications and forms required by this PWS at the start of the contract. The Government shall provide updates to publications upon release. Supplements or amendments to listed publications and forms from any organizational level may be issued during the life of this contract. The

Contractor shall immediately implement those changes in publications and forms as directed by the Contracting Officer. Should any publication or form revision cause a change (either an increase or a decrease) in the contractor’s costs, the contractor shall advise the CO of such changes within 30 days of receipt of the publication or form revisions. If no contractor advisement is provided within those 30 days, the contractor shall continue to proceed in compliance with the publication or form revisions at no additional cost to the Government.

4.1.2 All reports, forms, and correspondence required by this PWS and generated by this contract shall be prepared in the English language. Reports, forms, and correspondence shall be clear, concise, accurate, and in the proper format.

4.1.3 List of Publications and Forms -- The latest editions of all Air Force and Air Mobility

Command Instructions are available on the Internet.

Reference Long title Date

IonTRACK Itemizer 3 Alarm log

IonTRACK Itemizer 3 Shift Maintenance Log

AF Form 1297 Temporary Issue Receipt 1 Jul 87

USAREUR Regulation 604-1 Foreign National

Employee Screening Program 27 Jan 94

FAA Federal Aviation Authority Regulation

108, 14cfr part 108