Attachment_1_-_PWS.pdf

RAF Alconbury, RAF Croughton and RAF Molesworth

P ag e1

Performance Work Statement

Transportation, Supply and FMO Services

12 April 2013 e2

This document is written in accordance with AFI 63-501, “Performance-Based Service Acquisitions (PBSA)”

TABLE OF CONTENTS

SECTION TITLE PAGE

C-1 Description of Services 3 C-2 Service Summary 21 C-3 Government-Furnished Property and Services 26 C-4 General Information 32

Appendices

A. Abbreviations and Acronyms B. Definitions C. Workload Data D. Government Furnished Property/Equipment E. Vehicle Authorization List F. Applicable Forms and Publications G. Applicable Cleaning Standards H. Appliance Maintenance (RAFA) Technical Exhibits e3

SECTION C-1 – DESCRIPTION OF SERVICES

1.1 GENERAL SCOPE:

1.1.1. Services shall include, but are not limited to, the following: Traffic Management (TMO to include Cargo, Passenger Travel and Personal Property), Vehicle Operations, Vehicle Management, Supply Support, Supply Mobility and Contingency, Supply Training, Drayage Delivery and Pick-up, and Appliance Maintenance Cleaning and Minor Repair as described in this Performance Work Statement (PWS) with the focus on safety and customer service. The service provider shall perform management, operations and maintenance of transportation, supply, and drayage services that comply with all applicable laws, regulations and standards with standard commercial practices for RAF Croughton, RAF Molesworth, and RAF Alconbury. The service provider shall provide all personnel, materials, supervision, training, and other items and services necessary to perform Transportation and Supply except as specified in the Attachment Government Furnished Property and Services.

1.1.2 The service provider shall comply with the responsibilities and tasks outlined in this PWS. Unless specifically designated to an individual base, PWS policies and procedures apply to RAF Alconbury, RAF Croughton, RAF Molesworth, and their operating locations.

1.1.3 The service provider is encouraged and expected to use innovative approaches to efficiently and effectively accomplish PWS tasks, functions, and requirements in a quality manner at reduced costs - producing savings whenever possible and fostering pride and ownership in work performed. The service provider shall submit a request for waiver to the Government for procedures to be used in lieu of functions and tasks required In Accordance With (IAW) any Air Force Instruction (AFI) and any governing regulations or directives listed in the PWS. The request should reference the specific AFI, governing regulations or directives and section to be waived and provide a detailed justification and explanation of the potential benefits to the Government. Only those requests approved, in writing, by the Contracting Officer (CO) will be waived. “Test” or “trial” programs, which deviate from the AFIs, are not authorized without prior approval by the CO. This will be measured by participation in process improvement events within the 501st Combat Support Wing (CSW) as requested.

1.1.4 The service provider shall provide customer service and consistently provide services IAW the applicable standards and guidelines. Additionally, the service provider is expected to be a partner with customers at the Geographically Separated Units (GSU) and the 501st Combat Support Wing (CSW) to continuously improve the quality of services. This will be measured by customer service evaluations.

1.1.5 The service provider shall maintain government provided facilities to ensure a clean safe working environment. The facility appearance and upkeep shall include the following:

- General cleaning, trash/garbage removal and utility conservation measures

- Responsibility for the grounds around and adjacent to the facilities

- Removal of snow from assigned facilities sidewalks, entrances, and parking areas up to the roads

- Accomplishing custodial services of facilities

- Maintaining facilities in a neat and clean appearance e4

1.2 SUMMARY OF EXPECTATIONS – TRANSPORTATION:

The service provider shall provide transportation services to support the 501st CSW missions for RAF Alconbury, RAF Croughton, RAF Molesworth, and their operating locations, tenant units, and other Department of Defense (DoD) and federal agencies as prescribed by support agreements and plans. Services shall be provided safely and on time to meet customer needs.

Services include movement of passengers and cargo, personal property, official passenger travel, vehicle operations, vehicle management, and deployment and contingency support. The service provider shall be the sole point of contact for all GSU transportation services. The service provider shall act as a liaison to provide input and coordination concerning transportation issues during peacetime and wartime deployments, contingency operations, special events, and support agreements with other DoD agencies as directed.

1.2.1 VEHICLE OPERATIONS: The service provider shall provide scheduled and unscheduled ground transportation necessary to meet all customer and mission requirements. The vehicle type and level of support provided for unscheduled ground transportation is determined by customer needs, which are mutually agreed upon by both the customer and the service provider no later than twenty-four hours in advance for routine requirements. All vehicle operations support shall utilize AFI 24-301 for instruction. OLVIMS Dispatch Module, or other approved computer system, shall be used to manage all vehicle operation services. Vehicle operations support shall include, but not be limited to, the following: DV support, Shuttle Bus, and U-Drive It (UDI) service. Special, non-recurring missions may require local and long haul/over-the-road support. These special missions could occur over weekends, all U.S. /U.K. holidays, and non-duty hours.

1.2.1.1 The service provider shall provide Distinguished Visitor (DV) transportation IAW AFI 24-301 Para. 2.11, 2.4.6 as requested by the Functional Commander or his/her designated representative and by guidelines established by the Governing Regulations that ensures appropriate DV vehicles and service are provided for all DVs.

1.2.1.2 The service provider shall manage a scheduled shuttle bus service for the transportation of authorized personnel IAW AFI 24-301 Para. 3.58 and Installation Commanders requirements to meet customer needs (Applies to the immediate area within or on the bases and or GSUs to include transport between RAF Alconbury and RAF Molesworth.) The service provider shall develop procedures for conducting shuttle operations and recommend changes to ensure maximum support for mission requirements and customer needs. The service provider shall coordinate the shuttle bus schedules with the Functional Commanders.

1.2.1.3 The service provider shall provide clean and serviced UDI vehicles to authorized customers upon request, per vehicle availability. It is important that the service provider develop and maintain a program to ensure each UDI operator understands the safety procedures, proper use and care of government vehicles and Vehicle Identification Link (VIL) key, has appropriate license for vehicle and has appropriate safety forms when needed. The service provider will establish a program for driver training and familiarization IAW AFI 24-301 Section 8J.

1.2.1.4 The service provider shall coordinate and maintain a vehicle-licensing program that ensures GMV operators are properly licensed and certified, that Government Vehicle Operator Identity Cards (AF Form 2293) and Vehicle Operator Information forms (AF Form 2296) are properly issued and authorized, and that all training requirements are met IAW AFI 24-301 Section 8J. All government licensing information shall be stored in the licensing module of the OLVIMS or other AF approved system.

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1.2.1.5 The service provider shall be responsible for ensuring the effective operation of the vehicle wash rack. The service provider will maintain the supplies for the wash rack, which shall be ordered as reimbursables for Government owned or Government leased vehicles. If the wash rack becomes inoperative, the Contracting Officer Representative (COR) will be notified to validate that repair has been initiated. If the wash rack capabilities are inoperative for more than 48 hours, the service provider shall establish an alternate vehicle wash area, as approved by the CO. NOTE: The wash rack is an unmanned function that is available twenty-four hours a day, seven days a week.

1.2.1.6. Other deliveries: Contractor will utilize Government-owned vehicles/fuel for other deliveries. Examples of tasks performed under this include; delivery of PMEL between RAF Alconbury and RAF Mildenhall, U.S. mail to various locations, laundry pickup/delivery between 501st CSW bases, transport medical records and patients between RAF Croughton/Alconbury and RAF Lakenheath, turning in serviceable property to RAF Mildenhall, turning in unserviceable property to DLA-DS from RAF Croughton/Alconbury to RAF Molesworth, (the contractor will return copies of the manifest and 1348-1s signed and dated from DLA to the disposing organization for their records,) Resource, Recovery and Recycling Program (such as the disposal of old mattresses on base,) fuels samples and VIL keys between 501st CSW locations and RAF Lakenheath, and HGV (Cargo) delivery between 501st CSW bases or points of debarkation. Some of these services may be accomplished on behalf of mission partners, and therefore issued on a separate task order. Transportation and delivery requirements will be consolidated to the best of the contractor's ability while meeting mission requirements. The government will be charged by total mileage radius per run."

Note: Frequency for above listed delivery services included with Appendix C – Workload Prospectus

1.2.2 VEHICLE MANAGEMENT: The service provider shall: develop and manage a vehicle management program that provides quality, comprehensive, major and minor vehicle maintenance for RAF Alconbury, RAF Croughton, and RAF Molesworth, their operating locations, tenant units, and other DoD and federal agencies, as prescribed by support agreements and plans. Ensure Vehicle Management operations, government motor vehicles (GMV) and equipment are operated, managed and maintained IAW AFI 24–302, AFI 24-301, AFMAN 23-110 Volume 2 Part 2, TO 36–1–191 and manufacturer’s standards. Provide a comprehensive training and proficiency program to ensure employees can properly use and maintain shop machinery/equipment. Provide qualified, licensed and trained employees to accomplish all mission requirements. Manage Test Measurement and Diagnostic Equipment (TMDE) by scheduling equipment for calibration and certification IAW AFI 24–302 and T.O. 00- 20-14. Manage shop equipment and tool accountability program IAW T.O. 34-1-3 and AFI 91-

203. Perform shop housekeeping and correct all deficiencies IAW host nation laws and DoD standards. At a minimum, perform outgoing quality control inspections on all emergency vehicles and vehicles serviced for the following reasons: 1) annual inspection, 2) accident repairs, and 3) repairs involving safety items, i.e., brakes, steering, front end alignment, etc.

Provide mobile maintenance for vehicles unable to operate to the vehicle maintenance shop.

Provide vehicle maintenance mobility and contingency plan recommendations when required.

Provide on–call, 24/7 emergency maintenance service for firefighting, law enforcement, and other vehicles when the number of in-commission vehicles fall below levels established on the minimum essential listing (MEL). Place top maintenance priority on emergency response vehicles and unit vehicles below their established MEL. Respond within two hours upon notification that emergency maintenance assistance is required. Familiarize employees with host nation laws, local base policies, and regulations applicable to their area of responsibility.

Serve as the base technical advisor and point of contact for all Vehicle Management and e6

Operations matters and attend all applicable meetings. Maintain required publications IAW T.O.00-5-1. Develop operating procedures and equipment operating instructions. Replace parts and materials in accordance with AFI 24-302, Chapter 5. The service provider shall be reimbursed for replacement parts (includes bench stock parts and working stock parts), and corrosion control using the guidelines described in paragraph 3.2 of the PWS. Note: ADR vehicle requirements are the using organization's responsibility to source and maintain.

1.2.2.1 The service provider shall: Establish and maintain a Vehicle Control Program (VCP) IAW 24-302 Chapter 4.53. Generate VCO/VCNCO list with 24-hour contact information. Brief VCOs/VCNCOs on official use, accident and abuse procedures, use of DD Form 518 and SF 91, accountability, host nation/local use restrictions, weather/geographic related conditions, drivers license requirements, discrepancy reporting, add-on equipment requests, other vehicle management procedures, and vehicle related items listed in AFI 24-301 Chapter 8, and AFI 24- 302 Chapter 10. The service provider shall ensure that operators of Government Motor Vehicles (GMV) and government leased vehicles are properly licensed IAW AFI 24-301Chapter 8. The 501st CSW/LG Fleet Manager retains ultimate Fleet Management and vehicle accountability.

1.2.2.2 The service provider shall be responsible for:

- Reporting any instance of vehicle abuse or accident to the Functional Commander/Functional Director for investigation.

- Downloading the fuel input for OLVIMS from the DLA Energy FMD program, commonly referred to as the "Purple Hub". Download at least weekly

- Ensuring the timely accomplishment and reporting of Time Compliance Technical Orders (TCTO) IAW AFI 24-302 Para 4.19.

- Ensuring that all nuclear certified vehicles are managed and maintained IAW AFI 24- 302 chapter 4.13/chapter 5, T.O. 36-1-191 manufacturer established standards, or other approved commercial standards

- Ensuring all snow removal vehicles are mission ready

- Ensuring required T.O.s are kept up to date

- Providing depot-level maintenance input on assigned vehicles

- Remove serviceable parts from vehicles going to DLA-DS once turn in is approved. Add removed parts to the LTI and residue listings.

- Identifying and reporting deficiencies

- Validate data contained in the refundable/reimbursable file. Process refund and reimbursable costs according to local accounting and finance rules. Manage reimbursable maintenance program. Ensure reimbursable units are coded correctly in OLVIMS and perform follow up actions for financial recoupment.

1.2.2.3 The service provider shall establish a customer service point for RAF Alconbury, RAF Croughton, and RAF Molesworth for vehicle check in, vehicle breakdown, maintenance status reporting, and completed vehicle maintenance.

1.2.2.4 The service provider shall manage Vehicle Management & Analysis function IAW AFI 23- 302 and TO 36-1-191. Maintain On-Line Vehicle Interactive Management System maintenance module (OLVIMS) IAW AFCSM 24–1. Provide data to the Vehicle and Equipment Management Support Office (VEMSO) as required. Manage vehicles using the Logistics Installations and Mission Support Enterprise View Vehicle View (LIMS-EV VV). Use OLVIMS, or other approved AF program, to track all vehicle maintenance services for government vehicles and equipment;

track all parts and warranty repairs; generate work orders for all vehicle maintenance services provided; and provide monthly and quarterly data to HQ USAFE/A4RVM.

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1.2.2.5 The service provider shall manage a program to accomplish scheduled maintenance IAW AFI 24-302 Chapter 4 and TO 36-1-191 Chapter 3 and unscheduled maintenance in a manner that ensures the minimum amount of vehicle downtime. Vehicles requiring repairs in excess of the one-time repair limit as defined in T.O. 36-1-191 Chapter 5 must be approved by 501st CSW/LG Fleet Manager; or by HQ USAFE/A4RVM via 501st CSW/LG Fleet Manager.

1.2.2.6 The service provider shall manage a program to ensure timely accomplishment of the following inspections: one-time inspection, special inspection, safety inspection, inspections following receipt of “safety of use messages,” service bulletins, and factory recalls. These inspections shall be accomplished IAW T.O. 36-1-191 or as directed by HQ AF/AFELM VEMSO, and/or Warner-Robins Air Logistics Center.

1.2.2.7 The service provider shall establish a rescue and recovery service using standard commercial procedures, with emergency vehicles taking precedence. The rescue and recovery service shall include those vehicles that are transient to the vicinity (vicinity: half way between the assigned unit and closest repair facility) of RAF Alconbury, RAF Molesworth and RAF Croughton. The service provider shall track and provide to the COR, associated costs to enable recoupment for transient vehicle repair costs. During normal operating hours, repairs shall proceed only after approval by the home base’s vehicle maintenance activity. Only minimum repairs and recovery necessary to retrieve the vehicle and personnel back to base shall be accomplished outside of normal operating hours. Should the transient vehicle remain inoperable for an extended period of time, the service provider shall provide some form of ground transportation to the stranded customer, i.e., UDI vehicle, shuttle or public transport.

After business hours, the service provider may determine the most appropriate method to establish a rescue and recovery method using standard commercial procedures.

1.2.2.8 The service provider shall develop a corrosion control program to maintain the vehicles commensurate with their function, age, and serviceable life as defined in T.O. 36-1-191 Chapter 6 and chapter 5.25. The cost for corrosion control purchased by the service provider shall be reimbursed by the Government at actual cost (no fee), contingent upon receipt of the supplier's original invoice(s). For all major corrosion control, body repairs, and painting or accident repairs done on vehicles with a two (2) year or less life expectancy, approval must be obtained first from the 501st CSW/LG Fleet Manager. Accident and abuse damage will be paid for by the owning organization utilizing the IMT 20. If the vehicle down time is excessive and should cause Vehicle Management to fall below a 90% Non-Mission Capable (NMC) rate this can be justified but the service provider must notify the COR. For further guidance on accident and abuse cases see the 501 CSW Accident and Abuse policy letter. All vehicle markings shall comply with TO 36-1-191 Chapter 2.

1.2.2.9 The service provider shall implement a vehicle shipping inspection program IAW T.O.

36-1-191 Para. 1.5.6. For vehicles identified for contingency tasking, the service provider shall be responsible for complying with TO 36-1-191 Para. 1.5.6.3.

1.2.2.10 The service provider shall accept all shipped vehicles into the fleet IAW T.O. 36-1-191 Para.1.5.3.

1.2.2.11 The service provider shall ensure owning organizations fund for all parts, lubricants, and registration plates for X type registration equipment and trailers not classified as vehicles IAW 24-302 Para. 1.1.3, 3.19.1.14. In instances where the equipment has not been agreed upon in this PWS the service provider can charge for labor by working directly with the unit requesting service. Government Furnished Property (GFP) or Government Furnished Equipment (GFE) shall not be used to maintain non-government owned vehicles or equipment.

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1.2.2.11.1 The service provider will maintain the 5 pieces of equipment listed below IAW manufactures specifications. All parts and consumables will be procured by the service provider and reimbursed by the Government at actual cost (no fee), contingent upon receipt of the supplier's original invoice(s). The service provider will then provide the COR with completed IMT 20 and invoice(s). The equipment below will be treated as mission essential. If overtime is required then the owning organization will be responsible for overtime labor cost.

- 2 x salt/sand spreaders

- 1 x Hazmat trailer

- 1 x Generator Pump Compressor Power unit

- 1 x Croughton vehicle recovery trailer

1.2.2.12 The service provider shall load all ADR annual/tri-annual/sexennial vehicle certification requirements into OLVIMS BZ screen as special inspections indicating that the inspection is a Européen Relatif Au Transport International Des Marchandises Dangereuses ParRoute (ADR) requirement as follows:

- Annual (B3 Certificate and Brake test) renewed

- Every 3-years (hydro-test) on refueler tank

- Every 6-years (internal tank inspection) on refuelers Within 5 working days of completion, the unit is required to forward the original tank record, Certificate of approval for Vehicles Carrying Certain Dangerous Goods and copies of certifications to the service provider for record into vehicle's permanent record jacket. The service provider shall then update all inspection dates into OLVIMS. The original tank record shall be stored in records jacket. Format is listed in the Commands Dangerous Goods Program (CDGP). A copy of the tank record must be retained for 15 months after the reassignment of the tank to another base or approved for salvage. The using organization must maintain a copy of the tank record in their files. Upon reassignment or disposal of the tank the original tank record must be forwarded with the tank to the new organization. The inspection due date for re-occurring inspection is one month prior to the expiration date and no later than one month after the expiration date listed on the ADR Certificate of approval for Vehicles carrying certain Dangerous Goods IAW USAFEI23-104.

1.2.2.13 The service provider shall ensure an electronic memorandum is disseminated to using organizations and Base Dangerous Goods Advisor informing them of upcoming ADR inspection requirements and when the asset becomes non-compliant. The using organizations retain responsibility for funding initial and reoccurring certifications, transport to and from the inspection activity and for all documentation associated with certification. The using organization is responsible for scheduling recertifications with the Installation Dangerous Goods Advisor.

1.2.3 TRAFFIC MANAGEMENT OFFICE (TMO) CARGO: The service provider shall develop a cargo distribution system that is responsive to the customer’s needs, ensures cargo movement IAW mission requirements, and ensures all transportation requests are entered into an AF approved computer information system. Special missions may require local and long haul/over-the-road support, during weekends, U.S. holidays, and non-duty hours. All vehicles shall be properly marked and meet all U.S. Department of Transportation (DOT) and Européen Relatif Au Transport International Des Marchandises Dangereuses Par Route (ADR) standards for movement of dangerous goods, both on and off the installation. Personnel transporting dangerous goods shall meet all DOT and ADR training and certification requirements. All movements of dangerous goods shall be reported to the 501 CSW Installations Dangerous Goods Advisor (IDGA) IAW USAFEI23-104, para 5.1.

1.2.3.1 The service provider shall develop procedures to ensure cargo transportation is successfully accomplished. A timeliness standard will be established on the shipping document e9 or a mutually agreed upon time between customer and service provider. This shall include the following:

- Cargo packaging to prevent damage during shipment or long-term storage

- Inspect cargo for proper labeling and markings for hazardous cargo provided by the owning unit, standard cargo labeling and markings will be provided by the service provider

- Establishing a Reusable Container Program

- Load and unload shipments expeditiously to prevent detention charges

- Receive, inspect and distribute inbound freight

- Coordinate with customers prior to delivery of bulky or heavy items

- Prepare, distribute and maintain shipment documentation

- Weigh shipments using calibrated scales

- Deliver cargo to the proper port of embarkation or place of entry into the transportation mode, dependent on mission requirements or mobility plans

- Provide an on-call, after-hour service to support 24-hour, 7-days a week coverage for the receipt and shipment of priority 999/Non-Mission Capable Status (NMCS)/Mission Capable (MICAP) cargo

- Provide a cargo inventory program to prevent delay of movement and protect against loss of cargo

- Document misplaced cargo inventory findings and take all actions necessary to meet delivery time applicable to cargo classification type

- The use of Power Track as a mandatory application to pay contracted services for cargo moves.

- Enter and track cargo in CMOS IAW AFI 24-203 (Preparation and Movement of Air Force Cargo) page 19 chapter 2 part 2.1.1 and 2.1.2

1.2.3.2 The service provider shall develop and implement a program for shipment and storage of Hazardous Material (HAZMAT) ensuring compliance with, but not limited to, the following:

AF Joint Manual (AFJMAN) 24-204, AFI 24-201, AFI 24-202, Air Force Pamphlet (AFPAM) 71-16 Volume II, Military Standard (MIL-STD) 129, and 49 Code of Federal Regulation (CFR) Parts 100, 59, 185, the International Air Transport Association (IATA), International Maritime Dangerous Goods Code (IMDG) Vol I – IV, and ADR.

1.2.3.3 The service provider shall establish and manage a customs program for cargo and personal property IAW European Command Joint Initiative European Command Directive (ECJI- CEA ED-30-3) and Defense Transportation Regulation (DoD 4500.9R, Part V). These are the regulations for the Military Customs Inspection Program (MCIP). The service provider must employ U.S. Citizens to act as EUCOM Customs Agents and Senior Customs and Border Clearance Agents (SCBCA). The COR will maintain the stamp for EUCOM customs but the service provider will maintain the customs program.

IAW ECI 4002.01, SCBCA must routinely perform Customs/USDA duties to remain qualified as an agent and fulfill the Customs Border Clearance Agency Program/Stamp Custodian manager and alternate manager positions (U.S Citizens). The Executive Agent for Customs branch has clarified “Routinely” as performing the duties at least twice per calendar month.

1.2.4 TMO PERSONAL PROPERTY: The service provider shall manage a comprehensive personal property services to all authorized customers in coordination with the Transportation Operational Personal Property Standard Systems, the Defense Personal Property System (DPS) and DTR 4500.9R Part IV & V, the Personal Property Consignment Instruction Guide (PPCIG), JTR and JFTR. Responsibilities shall include: provide accurate entitlement counseling and timely, comprehensive Personal Property Services for authorized personnel, ensure customers receive moving and/or storage services required within the time frame mutually agreed upon and that the customer’s property, including privately owned vehicles (POV), reaches its final destination in a safe and timely manner. The service provider shall manage a personal property quality control program and perform QA Inspections on a minimum of 50% of all Household Goods shipments IAW DTR Chapter 405 Section C. Conduct 100% high risk and 10% low risk customs inspections IAW EC 30-3. Customs inspections and documentation for personal property shipments shall be IAW PWS paragraph 1.2.3.4, to include European custom declarations when required. For separating members who incur excess charges due to excess weight or distance in accordance with the JTR, JFTR or each service’s individual guidance, the service provider shall initiate cost collection paperwork and forward to the servicing finance office in coordination with the DPS system. The service provider shall also develop a personal property re-weigh program and devise a system where personal property files are audited to ensure files are complete and accurate. The service provider shall coordinate services provided by the Direct Procurement Method (DPM) contract (administered by the 48th Contracting office) and ensure that DPM invoices are promptly processed for payment in coordination with the appropriate DFAS. Service provider will ensure services have been rendered and forward paperwork for certification to the Contracting Officer Representatives. The service provider shall develop programs to successfully process Do-It-Yourself (DITY) and Personally-Procured Transportation moves for authorized customers in coordination with DPS. The service provider will book Personal Property shipments with the Consolidated Booking Agency (CBA), located at 100th LRS, with the exception of DPM/Local Move/One-Time-Only rates/Intra-Theatre shipments. The CBA function for all U.S. Air Force bases in the United Kingdom will remain the responsibility of Third Air Force.

1.2.5 TMO PASSENGER TRAVEL: The service provider shall manage a passenger travel service program for all authorized personnel in coordination with the Defense Travel System (DTS) IAW AFI 24-101 and DoD 4500.9R, Part I, DoD 4500.54-G, DoD 4515.13-R, JTR, and JFTR.

Responsibilities shall include the following in coordination with DTS:

- Use best-method procedures to determine appropriate routing in coordination with contracted travel office, providing the most cost-effective means to ensure mission accomplishment in accordance with DTS

- Ensuring travel orders are reviewed and verified "Official" in accordance with DTS

- For Government travelers without funds, the service provider refers traveler to applicable Customer Support Service who will issue orders. Upon receipt of orders, service provider shall arrange transportation and initiate paperwork to member’s servicing finance office

- Providing emergency passenger travel during other than normal hours

- Process invoices within three working days

- Using the Global Air Transportation Execution System (GATES) to book passengers and pets on Air Mobility Command (AMC) flights

- Provide a deployment process to include air and ground transportation for military personnel and associated weapons in coordination with the Installation Deployment Plan and local Unit Deployment Managers. All movements will be arranged IAW USCENTAF Passenger Routing Instructions and takes priority over all routine requests.

Note: RAF Croughton supported tenant units outlined in Appendix C – Workload Prospectus

1.3 SUMMARY OF REQUIREMENTS – SUPPLY (RAF Croughton):

The service provider shall provide supply support to RAF Croughton in accordance with Air Force Instructions (AFI’s), established local base Operating Instructions (OI’s) and remain current on and know the methodologies of the AFI’s and OI’s and other listed guidance in

Appendix F in order to maintain proficiency in all AF and DoD supply and operations. The service provider shall establish a customer service point at RAF Croughton to minimize individual customer contact with the host supply 100 LRS at RAF Mildenhall.

1.3.1 SUPPLY SUPPORT: The service provider shall establish and manage a supply support program that includes:

- Accept, research, load national stock numbers (if necessary), process into the standard base supply computer, issue and backorder requests

- Providing customers management reports, correspondence, i.e., email messages, operating instructions and supplements listed in Appendix F, as required

- Ensuring property for shipment, disposal, or redistribution is processed, prepared, stored, issued and protected. Classified, controlled, or sensitive items shall be temporarily stored at the discretion of the 422 ABS/CC

- Furnishing temporary storage space when available/practical

- Maintaining proficiency in all AF and DoD supply processes, operations, and methodologies

- Researching information as necessary to assist customers when requested materiel is not available

- Coordinate with the 100 LRS to load national stock numbers, process into the standard base supply computer, issue and backorder requests and order local purchase items

1.3.2 SUPPLY MOBILITY/CONTINGENCY: The service provider shall manage an inventory of Chemical Warfare Defense Equipment (CWDE) gas masks and chemical warfare gloves in coordination with 100 LRS. This includes:

- Receipt, storage, issue and acceptance of customer turn-ins

- Management of shelf life only for real world CWDE gas masks

- Maintain all other CWDE training equipment, IAW AFMAN 23-110

- Reporting of lot/serial numbers

- Reporting of balances

- Turn-in of unserviceable assets

- Request CWDE items from 100 LRS, IAW AFMAN 23-110 Mildenhall Supplement II, per the GSU Commander’s discretion

- The 100 LRS will process all real world CWDE, to exclude the gas mask, for all deploying personnel

- Perform an annual inventory of the training gear

- Maintain stock of 5 of each size Gas Mask and 5 of each size Chemical Warfare

Gloves for base personnel pre-deployment training purposes.

1.3.3 SUPPLY TRAINING: The service provider shall manage a customer-training program covering the Basic EMIS User and Tank Custodian training.

1.3.4 GROUND FUEL SERVICES RAF CROUGHTON: The service provider shall manage a fuel service program for RAF Croughton vehicles, transient AF vehicles, and vehicles from other military services, associated units, and Department of Defense activities. Ground fuel services include:

- Provide an on-base fuel service program with 24 hour customer access

- Ordering, receiving, storing, issuing, inventorying, and accounting for all fuel for the government vehicle fuel station IAW AFMAN 23-110, Volume II, Part 2, Chapter 34, AFI 23-201, and Defense Energy Support Center published guidance which can be found at:

http:\\www.desc.dla.mil

- Maintain fuel tank levels at a minimum of 25% capacity at all times

- Supporting RAF Croughton Civil Engineering with the ordering of base heating fuel

- Utilizing government furnished Fuels Automated System to issue, inventory, and account for ground fuel

- Managing the installation Tank Custodian program including the training of tank custodians IAW AFI 23-204

NOTE: The service provider will only maintain the fuel system during normal operating hours; the 422 ABS Security Forces will provide the necessary ground fuel services after duty hours in order to maintain the 24-hour service.

1.3.5 HAZARDOUS MATERIAL OPERATIONS: The service provider shall manage a Hazardous Material Operations program for RAF Croughton, RAF Fairford and RAF Welford in accordance with 422 ABGI 32-7086 and other applicable instructions. Responsibilities shall include:

- Managing the receipt, storage, issue, inspection, distribution, and turn-ins of Hazardous Materials (HAZMAT) purchased/obtained through all sources of supply

- Using the EESOH-MIS to monitor/track location and quantities of hazardous materials for each installation;

- Validate and submit customer AF Form 3952 (reference T.O. or manual, if required) or electronic equivalent for HAZMAT requirements to the 422nd HAZMAT Office.

- Maintain a HAZMAT Free Issue operation

- Immediately report to the HMMP team information on any requested material that is not currently loaded in the standardized Air Force HAZMAT tracking system and is potentially hazardous

- Immediately report any inadvertent releases of Class I ODS in the work area to Base

Safety Officer for possible reporting as a mishap

1.3.6 MANAGEMENT OF SUPPLY PROGRAMS: The service provider shall act as the installation focal point for the programs listed below. This includes being responsible for providing customer assistance, processing applicable transactions in the supply computer system, and coordinating with the 100 SUPS when necessary to obtain support and resolve problems. The programs are:

Awaiting Parts (AWP); Bench Stock; Zero Overpricing; Precious Metal; Supply Points; Time Compliance Technical Order (TCTO); Time Compliance Order (TCO); Functional Check; Critical Item and Base Command Intensive Item; and Material Deficiency/Quality Deficiency Reports.

NOTE: All precious metals will be turned into 100 LRS.

1.3.7 REPAIR CYCLE PROGRAM: The service provider shall act as the customer service point of contact for the Repair Cycle program, ensuring all requirements outlined in AFMAN 23-110 are complied with. Actions to be performed include pick-up and delivery in coordination with:

- Update DIFM status and location in the supply computer system daily

- Contact customers with firm DIFMs to request turn-in of property as indicated by the status

- Take action to reduce repair cycle time

- Process unserviceable turn-ins

- Process Maintenance Turnaround Record Input (TRN) transactions into the supply computer system

1.3.8 DEFENSE LOGISTICS AGENCY – DISPOSITION SERVICES (DLA-DS) TURN-

INS/WITHDRAWALS: The service provider shall accept and process customer DLA-DS turn-ins and process withdrawals IAW AFMAN 23-110, Vol2, Part 2, Ch 13, sec 13B.

1.3.9 PROPERTY TURN-INS: The service provider shall turn in property to RAF Mildenhall if serviceable and to DLA-DS when applicable, if unserviceable IAW AFMAN 23-110. The service provider shall process all turn-ins to include the following types of property turn-ins.

- Accountable Equipment

- Non-Accountable Equipment

- Expendable Items

- Scrap Metal (disposed of locally thought CEV)

The service provider shall process items for the base Consumable Turn-In program, as outlined in

AFMAN 23-110.

1.3.10 MONITOR SUPPLY STATUS: The service provider shall monitor the status details for all backorders and take corrective action for delayed or unacceptable supply status, similar to the applicable sections of AFMAN 23-110. Corrective actions shall include:

- Coordinating with the Regional Supply Center and item managers for backorder status

- Reinstating or modifying requisitions

- Processing follow-up requests

- Updating supply status in the Standard Base Supply System (SBSS)

1.3.11 DELINQUENT DOCUMENTS AND REJECTS: The service provider shall be the primary focal point for auditable delinquent source documents (AF Form 1348-1A) and delinquent rejects. They shall ensure all auditable documents are cleared according to time frames established in AFMAN 23-110, and ensure rejected supply computer inputs are cleared, prior to becoming delinquent, according to the same standard. The service provider shall determine the root causes for both delinquent rejects and delinquent source documents and take corrective action(s) to prevent further occurrences.

1.4 TECHNICAL ORDERS, PUBLICATIONS AND FORMS LIBRARY:

1.4.1 The service provider shall provide a Technical Order Distribution Administrator (TODA) to establish and maintain Technical Orders and technical order library’s through the appointed Technical Order Distribution Office (TODO) for technical order requirements applicable to Transportation and Supply services IAW T.O. 00-5-1.

1.4.2 The service provider shall maintain the government established publications library;

establish a forms account and filing system with the base information manager for applicable publications and forms. Publications and forms can be either electronic or hard copy.

1.4.3 The service provider shall be responsible for ensuring all technical orders, publications and forms are maintained, posted, and updated IAW T.O. 00-5-1. Upon completion of the contract, the service provider shall return all issued technical orders, publications, and forms to the Government.

1.5 DESCRIPTION OF SERVICES/GENERAL INFORMATION: In support of the Furnishings Management Offices (FMO) at RAF Alconbury (AFMO) and RAF Croughton (CFMO), United Kingdom, the contractor shall provide Furniture and Appliance Delivery and Pick-Up Service to 501st CSW and mission partner members at RAF Alconbury and RAF Croughton, as well as locations listed in Appendix C, warehouse and inventory management, minor repair and an internal cleaning program for all government loaner appliances and household furnishings. The Delivery and Pick-up Service shall include but not limited to, the delivery and pick up of furniture and appliances, installation, connection, disconnection assembly/disassembly, inventorying, organizing, storage of government owned furniture and appliances and removal of appliances to/from all authorized government and domestic residences; Government buildings on RAF Alconbury, RAF Croughton, RAF Daws Hills and Blenheim Crescent (Ruislip). This service is to include renovated and newly constructed government base housing. The contractor is expected to perform all functional checks and cleaning of appliances to meet commercial standards.

1.5.1 SCHEDULING: Opening times for Furnishings Management Customer Service Office (FMO) are: RAF Croughton: 0800-1600 Monday thru Thursday and 0800 – 1530 on Friday; and at RAF Alconbury: 0830-1600 Monday thru Thursday and 0830-1300 on Friday. Warehouse hours are 0830-1600 Monday thru Thurs and 0830-1530 Friday. Deliveries/pick-ups will occur between these times. Deliveries/pick-ups must occur within 3 working days of being scheduled for locations within 25 miles from either base, or within 5 working days for all other locations.

The FMO will routinely provide the contractor with a list of deliveries and pick-ups 24 to 72 hours in advance of the required delivery and/or pick-up date. This list shall be collected by the contractor. The FMO will provide all relevant information, to include pertinent customer data (name, address, and telephone numbers). The contractor shall provide the FMO with a complete and accurate delivery and pick-up schedule no later than 0800, for that day’s scheduled service.

The list shall identify the order and estimated time of each delivery and pick-up. The contractor shall be responsible for providing additional manning to cover for any emergency. The contractor shall perform pick-up and deliveries in accordance with the schedule. The contractor shall notify FMO as soon as practical of any proposed schedule changes, these changes shall be authorized at the discretion of the FMO. It is the contractor’s responsibility to ensure all scheduled deliveries/pick-ups are made on time. Contractor shall also have the capability to perform timed appointments at the discretion of FMO. When the contractor is requested by FMO, the contractor shall perform a change out service on appliances at the customer’s residence or unoccupied residence. NOTE: The FMO will notify the contractor anytime a dwelling is unoccupied.

1.5.2 DELIVERY OF FURNITURE AND INSTALLATION OF APPLIANCES: Deliveries and pickups will be accomplished between 08.30 and 16.00 Mon to Thurs and 08.30 and 15.30 Fri.

All furniture and appliances shall be loaded at the FMO warehouse and delivered to the customer (i.e. no deliveries shall be made consisting of furniture or appliances resulting from any pick-ups on route). All furniture items shall be assembled, disassembled and placed satisfactorily in the customer’s residence. This includes repositioning if required. Appliances shall be installed, connected, disconnected and tested in the customer’s residence. The contractor is responsible for ensuring that all component parts and accessories (i.e. vent hoses, pipes, shelves, rails, legs etc.) are present and delivered. This includes electrical wiring of all stoves and clothes dryers (to include connecting up to the exhaust vent if available). The contractor shall ensure all appliances are installed according to the manufacturer’s manual and Institute of Electrical Engineers (IEE) regulations. The contractor shall be responsible for any faulty installation. The contractors shall test that all appliances delivered are in working order and shall immediately report to FMO any malfunctioning appliance before leaving the warehouse. The contractor shall notify FMO Customer Service when scheduled appointment is not met due to unforeseen circumstances (i.e. breakdown, traffic accident). FMO Customer Service will notify customer on the circumstance and will provide course of action to take. The contractor shall provide all necessary protection to keep appliances, furniture and the residences free from damage. The contractor shall remove all packaging from residences. AF Form 228 (Appendix F) shall be complete, legible and accurate and submitted to the FMO by 0800 the following duty day.

NOTE: It is the responsibility of the tenant, living off base in the local economy to obtain written permission from the landlord/owner prior to the contractor connecting/disconnecting appliances. The contractor will not be responsible for any modification of any existing water lines, drainage, venting outlets, and electrical wiring/connection outlets.

1.5.3 Contractor shall turn-in all appliance warranty cards to FMO Customer Service.

1.5.4 PICK-UP AND REMOVAL OF FURNITURE AND APPLIANCES: Furniture items shall be picked up on schedule and returned disassembled where applicable. Appliances shall be disconnected, removed from the residences and returned to the FMO warehouse by close of business on the same duty day after completion of the scheduled/unscheduled action. The contractor is responsible for ensuring all disconnection of appliances is accomplished in accordance with the standard set by the Institute of Electrical Engineers (IEE). All connections shall be disconnected at the source and not by cutting any pipe or wire except in the event the contractor is not able to disconnect from the source (the contractor shall verbally notify the FMO and will also annotate this on the AF FORM 228). The contractor shall ensure all electrical wires are made safe and all water supplies are free from any leaks, to include under sink drains.

Both AF FORM 228, USAFE FORM 432 (Appendix F) shall be complete, legible and accurate and submitted to the FMO by 0800 the following duty day. The contractor shall ensure that all appliances and furnishing are cleaned by the tenant prior to any pick up. Contractor will ensure appliances are cleaned within five duty days of warehouse delivery if not completed by tenant.

The contractor shall perform pickup and delivery services with care and diplomacy. Offensive language or behavior, including smoking in the member’s residence will not be tolerated.

Note: AFMO’s own warehouse workforce will put the items back into stock at RAF Alconbury.

1.5.4.1 NO SHOW: If the contractor is unable to make a scheduled delivery/pick-up due to a customer no-show, the contractor shall wait 20 minutes at the customer’s address. If customer has not arrived after 20 minutes, the contractor shall notify FMO Customer Service and shall initiate a USAFE FORM 432 for NO-SHOW (this shall include annotation of arrival and departure times), a copy of which shall be left at the customer’s residence.

1.5.5 The contractor shall hand the customer a FMO’s Customer critique and Contractor’s Pick/Delivery Service critique when completing tasks. These will be provided to the FMO at the end of duty day or by 0800 the following day. Contractor critiques must be maintained and available for monthly surveillance by the FMO COR.

1.6. APPLIANCE WARRANTY PROGRAM: For appliances that fall under a current manufacturers’ warranty, the contractor is responsible for picking up defective appliances from the member’s residence within a 35 mile radius, or beyond the 35 mile radius if approved by the FMO. The contractor shall return the defective appliance to the FMO warehouse, the contractor will check the appliance to validate or duplicate the problem/defect experienced by the member. The contractor will inform the FMO Customer Service if a valid defect exists. Outside the 35 miles radius, repairs will be accomplished at the member’s location by the warranty maintenance provider. The FMO can approve the pickup of defective appliances under warranty beyond the 35 mile radius. NOTE: All appliances issued outside the 35 mile radius have an original 5 year manufacturer warranty or as long as possible. The contractor will prepare the necessary documentation for appliances or furniture assessed as requiring major repair and reports it to the FMO immediately. The contractor shall ensure that a properly filled out AF Form 4302 label is affixed to all appliances covered by warranty service. The FMO is the final authority for determining if the assessed appliances or furniture is repaired or replaced.

1.7. CLEANING AND REPAIR OF APPLIANCES/FURNITURE (AFMO): The contractor shall collect (upon request from the FMO) appliances and loaner furniture, which require cleaning and/or minor repair. The examples of the minor repairs the contractor will perform are changing electrical plugs, replace fuses, and replace electrical connectors and wiring used to connect appliances to the power outlet. The contractor shall perform minor maintenance of household furnishings to include, but not limited to, minor touch-up of furnishings, tighten/replace hardware, and clean furniture. All government loaner furniture and appliances are expected to be thoroughly cleaned before the item is returned to serviceable stock locations.

All items picked up shall be cleaned and put away to stock by end of each duty day or at the latest the following day. The contractor shall provide FMO Customer Service the serial no, model and type of appliance requiring repair. Once the items are cleaned or repaired the contractor shall return the items to the FMO warehouse for storage, unless otherwise approved by the FMO. The contractor shall supply all necessary protection to keep appliances free from damage. Major appliance repairs will only be performed by the warranty maintenance provider.

1.7.1. APPLIANCE MAINTENANCE SERVICES: The contractor shall provide all management, tools, supplies, replacement parts, equipment, transportation and labor necessary to maintain, complete minor repairs, move and install Government owned appliances such as washers, dryers, refrigerators, dishwashers, microwaves, transformers and electric ranges at RAF Alconbury, RAF Brampton and local surrounding areas up to a radius of 35 miles.