Attachment_L-3_Past_Performance_Questionnaire.pdf

Solicitation No. FA5215-13-R-7001

USPACOM Education Services

Attachment L-3

PAST/PRESENT PERFORMANCE QUESTIONNAIRE (PPQ)

RFP FA5215-13-R-7001

WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION IAW FAR 2.101 & 3.104

SECTION 1: CONTRACT IDENTIFICATION

A. Contractor:______________________________________________________________________________

B. Contractor Commercial and Government Entity (Cage) Code: _____________________________________

C. Contractor Data Universal Numbering System (DUNS): _________________________________________

D. Contract/Agreement number: _______________________________________________________________

E. Contract type (e.g., Firm Fixed Price , Cost Plus Incentive Fee): ___________________________________

F. Program Title: __________________________________________________________________________

G. Description of service provided: ____________________________________________________________

H. Performed as Prime: __________ Subcontractor: __________

I. Was this a competitive contract? Yes _______ No _______

J. Period of performance: _________________________________________________________________

K. Initial contract/agreement cost: $__________________________________________________________

L. Current/final contract/agreement cost: $____________________________________________________

M. Reasons for differences between initial contract/agreement cost and final contract/agreement costs:

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or agency name: ____________________________________________________________

B. Customer or agency description (if applicable): _____________________________________________

C. Geographic description of services under this contract/agreement, i.e. local, nationwide, worldwide, other

Commands:

SECTION 3: EVALUATOR IDENTIFICATION

A. Evaluator's name: ___________________________________________________________________

B. Evaluator's title: ____________________________________________________________________

C. Evaluator's phone and fax number: ______________________________________________________

D. Evaluator’s email: __________________________________________________________________

SECTION 4: EVALUATION

Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

CODE PERFORMANCE RATING

B BLUE/EXCEPTIONAL - During the entire period, the contractor met and exceeded many of the requirements of the contract and consistently performed at a superior level. Performance was accomplished with very few minor problems, and the contractor took immediate and effective corrective actions for those problems that did occur.

P PURPLE/VERY GOOD - During the entire period, the contractor met and exceeded some of the requirements of the contract and consistently performed very well. Performance was accomplished with some minor problems, and the contractor took timely and effective corrective action for those problems that did occur.

G GREEN/SATISFACTORY - During the entire period, the contractor met the requirements of the contract and consistently performed at an acceptable level. Performance was accomplished with some problems, and the contractor took effective corrective action for those problems that did occur.

Y YELLOW/MARGINAL – During the entire period, the contractor did not always meet some of the requirements of the contract and intervention was required to continue performance. There were instances where performance was at a less than acceptable level; performance was accomplished with some problems and some corrective actions appear only marginally effective or were not fully implemented.

R RED/UNSATISFACTORY – During the entire period, the contractor did not meet the requirements of the contract and performance was at an unacceptable level. There were a number of serious problems that required extensive oversight and involvement, and corrective actions were either ineffective or non-existent.

N/A NOT APPLICABLE - Unable to provide a rating. Contract did not include performance for this aspect, or information was not available. Do not know.

Overall Performance B P G Y R N/A

OP1. How well did the contractor meet the requirements of the contract?

OP2. How was the quality of the program and degree to which the contractor implemented responsive/flexible processes to improve quality and timeliness of support?

OP3. How was the quality/integrity of data/reports and preparation efforts ?

OP5. How successful was the contractor in implementing current principles of good practices for face-to-face and distance learning education?

OP6. How effective was the overall contract management (ability to effectively lead, manage, control, and successfully resolve disagreements/disputes in a timely manner without extensive government guidance)?

Program Management B P G Y R N/A

PM1. How well did the contractor accomplish student degree progression and residency requirement completion plans?

PM2. How successful was the contractor’s marketing plan and strategies?

PM3. How effectively did the contractor utilize assessments/surveys to measure its program?

PM4. How successful was the contractor in achieving placement of students at the appropriate course level and in determining the appropriate delivery method?

Support Services B P G Y R N/A

SS1. How well did the contractor provide the required services at multiple locations?

SS2. How well did the contractor provide administrative and support services to students, such as internet access to home campus library system, posting of grades, requests for transcripts, and information on available financial aid?

SS3. How well did the contractor provide support services (academic program counseling/advisement, student federal assistance guidance, credit transfer procedures, and formal degree plans) to students at the different academic stages

(initial information gathering stage to graduation day)?

SS4. How successful was the contractor in ensuring students knew how to obtain textbooks and other resources and that textbooks were available by the first day of class?

Staffing/Management B P G Y R N/A

SM1. How successful was the contractor in managing several separate offices across various locations and maximizing its reach-back capability from home campus to efficiently size their in-theater program staff?

SM2. How timely and thorough was the contractor in accomplishing security background checks?

SM3. How well did the contractor hire/retain a qualified workforce, to include certified substitute faculty, to provide and ensure continuity of the required services at all locations?

SM4. How well did the contractor provide in-theater professional development/training plans equivalent to home campus development/training plans and conduct new staff/instructor orientation training?

Cost Performance B P G Y R N/A

C1. How well did the contractor manage utility usage and costs?

C2. How successful was the contractor in limiting student tuition costs and fees?

2. Please discuss each and every response for which you indicated B/E (Blue/Exceptional), Y/M (Yellow/Marginal) or R/U (Red/Unsatisfactory) in response to the questions above (use additional sheets, if necessary).

3. Government Contracts Only: Was this contract partially or completely terminated for default or convenience or are there any pending terminations?

Yes_____ Default_____ Convenience_____ Pending Terminations_____

No _____

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules).

SECTION 5: NARRATIVE SUMMARY

What were the contractor’s most positive aspects in the performance of the contract?

What were the contractor’s most negative aspects in the performance of the contract?

Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs? If yes, please explain.

Please provide any additional comments concerning this contractor’s performance, as desired.

Evaluator’s Signature Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire to:

Mailing Address: 766 SCONS/PKC

Attn: Mrs. Rickie Shiflet

90 G Street

JBPHH, HI 96853-5230

FAX to: (808) 448-2911/2912

E-Mail to: rickie.shiflet@us.af.mil