Attch_1_Draft_MPF_PWS__14_Feb_13.pdf

14 February 2013 Solicitation #: FA4890-12-R-0019 Human Resources/Multiple Personnel Functions (MPF)

Performance Work Statement For

Air Combat Command

TABLE OF CONTENTS

LOCATION TITLE PAGE

Section 1 Description of Services 3 Section 2 Government Furnished Property and Services 16 Section 3 General Information 19 Appendix 1 Acronyms/Abbreviations 26 Appendix 2 Base Population Estimates 28 Appendix 2.1 ID Card Branch Site Report 29 Appendix 3 Applicable Publications and Forms 38 Appendix 4 Government Furnished Equipment 43

Section 1

Description of Services

1. Program Description. The Human Resources/Multiple Personnel Functions (MPF) Program consists of non-personal services for the administration and support of the human resources/personnel programs conducted on Air Combat Command (ACC) and Air Force Global Strike Command (AFGSC) installations. These MPF programs support the Military Personnel Section (MPS) and the Civilian Personnel Section (CPS) on each installation as described below:

The MPS is the single manager of Military Personnel Data System (MILPDS) for all units and members serviced, whether on base or geographically separated. The mission of the MPS is to provide quality personnel support through the administration of personnel programs to commanders, Air Force members, Air Force family members, and retirees, and to administer Air Force personnel programs in both peacetime and wartime.

The CPS is the single manager of base appropriated funds personnel. The mission of the CPS is to provide quality personnel support through the administration of personnel programs to commanders and appropriated employees, and to administer DoD and AF personnel programs in both peacetime and wartime.

Personnel functions for the MPS and CPS include: support for the Defense Enrollment Eligibility Reporting System (DEERS) & the Real-time Personnel Identification System (RAPIDS) issuing facility, Automatic Records Management System (ARMS), Modern Defense Civilian Personnel Data System (MDCPS), Common Access Cards, military awards and decorations programs.

Each MPS includes the following major personnel service components:

Customer Service. This section serves as the initial point of contact between the customer and other MPS work centers as well as the installation DEERS/RAPIDS issuing facility.

Awards and Decorations. This section serves as the base-level focal point for officer, enlisted, and unit awards and decorations actions.

Client Support Administrator. It provides information management support for the MPS and client systems support to the former Mission Support Squadron (MSS) configuration.

Personnel Systems Management. This section provides the functional link between the MPS, CPS, Commander’s Support Staff (CSS), and the military and civilian Personnel Data Systems

(PDS

2. Services Provided.

2.1 Customer Service. The contractor shall provide all personnel, materials (office supplies;

pencils, pens, staplers, etc), supervision, and services necessary to establish and maintain a customer service capability within the MPS. The contractor shall process personnel identification transactions in accordance with AFI 36-3026 and DoDI 1000.13. Estimated transactions are listed within the base population breakout (see Appendix 2). The contractor shall process SGLI/FSGLI, Servicemember’s Group Life Insurance election certificates and all associated change actions The contractor shall review appropriate documentation to verify identity and eligibility for identification card requests through DEERS inquiry and preparation of DD Form 1172, Application for Uniformed Services Identification Card DEERS Enrollment. The contractor shall process DEERS enrollment of eligible family members and issue identification cards as applicable. The contractor shall issue and retrieve Common Access Cards or machine-readable, teslin cards as applicable. The contractor shall prepare and distribute the DD Forms 2841 and 2842, reestablish PIN on CAC when locked or forgotten, and prepare and distribute CAC “return forms” as required.

Customer Service Outputs:

AF Guidance & Regulation

Performance Requirement

Process ID Card Requests

DoDI 1000.13

AFI 36-3026 (I)

RAPIDS Training Guide

CPS

90% completed the same day with all required information, eligibility and actions verified IAW applicable law/instruction if system is operable during normal hours

Process SGLI/FSGLI Request

VA-98-24-1 and VA Handbook

(www.insurance.va.gov)

99% requests completed the same day IAW applicable law/instruction

Perform Transaction Register (TR) Actions

AFCSM 36-699 V1 90% of updates of PDS completed within 3 work days of receipt

Retrieve and revoke the ID card upon separation or retirement from service; ID cards that are not retrieved in person shall be requested by return receipt letter with a 30 day suspense for return of the identification card.

99% completed the same day with all required information, eligibility and actions verified IAW applicable law/instruction 90% of letters to unauthorized cardholders completed with 5 work days

Retrieve ID cards from dependents whose privileges have been revoked or are no longer eligible; ID cards that are not retrieved in person shall be requested by return receipt letter with a 30 day suspense for return of the identification card.

99% completed the same day eligibility and actions verified IAW applicable law/instruction 90% of letters to unauthorized cardholders completed with 5 work days

Perform enrollment/ disenrollment of eligible

DoDI 1000.13

AFI 36-3026(I)

90% completed the same day beneficiaries. eligibility and actions verified IAW applicable law/instructions.

Submit required forms and expired/revoked/unusable CACs to DMDC weekly (or as directed by DMDC).

RAPIDS Training Guide

CPS

All accountable forms and expired/revoked/unusable CACs should be submitted in the required DMDC format weekly or as otherwise scheduled by DMDC

Provide guidance and assist member and/or dependents with processing applications for dependency determination and issue cards as appropriate.

DoDI 1000.13

AFI 36-3026(I)

90% completed within two workdays with all required information, eligibility and actions verified IAW applicable law/instructions.

Provide guidance, verify eligibility and issue identity cards as required to former spouses to include URFS, UMFS, URW, UMW for an ID card IAW 36-3026(I).

DoDI 1000.13

AFI 36-3026(I)

90% completed each week with all required information, eligibility and actions verified IAW applicable law/instructions.

2.2 Program Management. The contractor shall administer the Dress and Appearance, Military/Special Leave/TDY Authority, Family Care, Fund Raising, and Voting Assistance programs.

Program Managemen Outputs:

AF Guidance & Regulation

Performance Requirement

Administer Dress and Personal Appearance Program.

AFI 36-2903 90% of requests for clarification of policy reviewed within 5 work days

Administer fund raising and voting programs.

AFI 36-3101, AFI

36-3102, and AFI 36-

Perform required administrative/communication functions annually or IAW AF Voting Plan

Administer military leave, permissive TDY and special leave authority.

AFI 36-3003 and

DFAS-DEM 7073.2

V2

90% of requests for clarification of policy reviewed within 5 work days

Administer Family Care Program.

AFI 36-2908 90% notification to commanders/first sergeants of anyone who becomes a single parent or part of a dual military couple with family members within 5 work days of members’ visit to MPS to change records

1.2.2 Application Support. The contractor shall process Transitional Compensation for Abused Dependents, official DoD passport and visa requests and perform Naturalization/Citizenship program actions. Naturalization/Citizenship program services are provided to the military sponsor only. The contractor shall provide assistance and guidance for applications for dependency determinations for eligible identification card applicants, for former spouses seeking benefits under the Uniformed Services Former Spouses' Protection Act and for former spouses and widows, seeking reinstatement of identification card benefits.

Application Support Outputs:

AF Guidance & Regulation

Performance Requirement

Process official DoD passports and visas

DoD 1000.21- R “Passport and Passport

Agent Services Regulation”

90% completed within two business days with all required information, eligibility and actions verified IAW applicable law/instruction

Process request for transitional compensation for abused dependents

AFI 36-3024,

DoDI 1342.24 and AFI 36-

3026 (I)

Forward DD Form 2698 to DFAS within one duty day of approval.

Process marriage/divorce/ name change actions

AFI 36-3026

(I)

90% completed in DEERS the same day

Process RIPS/MILPDS Roster/DISCOVERER.

AFCSM 36-

699 V1

Customer requested deliverables from sytstem are 90% distributed within 5 work days

Perform naturalization/citizenship actions.

MPFM 00-01 90% of validated forms mailed within 5 work days of completed case file

1.2.3 Product Support. The contractor shall perform transaction register actions, input requests and suspense’s, receive and distribute RIP, MILPDS Products, and DISCOVERER products. The following table represents an estimated breakdown of the annual and monthly processes collectively performed at the 13 AF installations covered by this PWS:

1.2.4 Supply Management. The contractor shall maintain and manage the ID card stock to include but not limited to; CAC ID stock, and CAC consumables; manual and machine-readable cardstock, CAC return forms, DD Form 2841, DD Form 2842 and mailing supplies (Federal Express or other mail carrier as directed by DMDC). The Government will be responsible for providing the ID card stock for the contractor. Card stock levels are determined by DMDC through the Inventory Logistics Portal (ILP).

1.2.5 Roles.

1.2.5.1 Site Security Manager (SSM). The contractor shall provide two site security managers for each RAPIDS site responsible for activating all RAPIDS users and assigning roles for new and existing users; maintain and update local control of system security by adding and assigning Verifying Official (VO) and Super Verifying Official (SVO) roles to users; manage ID card stock and consumables, maintain necessary records for audit IAW RAPIDS/VO CPS; and function as a VO. One SSM must be physically available on site at all times during RAPIDS operations.

1.2.5.2 Super Verifying Official. The contractor shall provide one or more Super Verifying Officials who manage the audit trails, including examining the audit trails; train new VOs on RAPIDS workstation using RAPIDS training guide; ensure that all VOs understand their responsibility to read and understand the "Message of the Day"; Download and install new RAPIDS software when instructed to do so; and verify the identity of VOs. SVO may also perform duties of a VO.

1.2.5.3 Verifying Official. The contractor shall provide one or more verifying officials who verify identity of subscribers; receive, verify correctness and enter subscriber information;

generate subscriber CAC; and assist subscriber in resetting Personal Identification Number (PIN) of CAC.

1.2.5.4 Control and Accountability. The contractor shall control and account for blank ID card and CAC cardstock, returned and error-in process CACs, laminate not in use, and completed DD Forms 1172, 1172-2, 2841, 2842 and all other stock under lock and key when office is closed. Destroy error-in processing cards or non-authorized ID cards (not CAC) according to AFI 36-2608. CAC returns must be submitted to DMDC weekly or as otherwise directed by DMDC.

1.2.6 DEERS/RAPIDS Management. All DEERS/RAPIDS work stations are purchased and serviced by DMDC. The contractor shall accept the control and maintenance of the DEERS/RAPIDS work stations as directed by DMDC. Contractor maintenance consists of loading program releases and fixing problems after calling DMDC Helpdesk for troubleshooting advice.

ID CARDS DECORATIONS PASSPORTS MILPDS IT SERVICES

184,130 Yearly 35,289 Yearly 9,996 Yearly 3,784 Yearly 15,149 Yearly

15,344 Monthly Avg. 2,940 Monthly Avg. 833 Monthly Avg. 315 Monthly Avg. 1,262 Monthly Avg.

1.2.6.1 Equipment Management. The contractor shall notify and obtain approval from the appropriate DEERS/RAPIDS SPO and the Access Card Office (ACO), before any relocation will be performed. Any relocation performed by a site without permission from the DMDC is considered an unauthorized relocation. If damage is incurred to the server and/or work station systems during an unauthorized move, the contractor will be responsible to provide funding for all equipment repairs or replacements. Relocation of server equipment requires 120 days notice and relocation of remote work station(s) requires 90 days notice.

1.3 Automatic Records Management System (ARMS).

1.3.1 Access and Referral. The contractor shall assist personnel requesting documents; provide service to walk-in customers with a valid request to include access, screening, reviewing, and auditing of their own military personnel record in the Automatic Records Management System (ARMS). The contractor shall make referrals to appropriate work centers to meet member’s need to correct any discrepancy of a document in ARMS. The contractor maintains the ARMS access list. The contractor shall notify AFPC of changes to the ARMS access list and provide training to personnel requesting assistance, on accessing E-records. The contractor is the focal point for other organizations (Legal, OSI, etc) that do not have access to ARMS.

1.3.2 Accuracy. As new SGLV forms are created, the contractor shall verify/update MILPDS and forward original copies to AFPC for scanning and maintain a suspense copy until verifying AFPC has scanned the document(s).

ARMS Required Service AFI/ Standard REF Performance Requirement

Process customer requests for ARMS information.

AFI 36-2608

UPRG Conversion

Guide

90% of information requested shall be provided within 2 work days to customer.

Forward new documents that belong in ARMS e-records and incoming UPRGs to AFPC for scanning.

UPRG Conversion Guide

New documents forwarded weekly will be listed on transmittal form and mailed.

Account, review and assist customers to resolve any discrepancies in ARMS

AFI 36-2608

UPRG Conversion

Guide

100% of discrepencies completed and verified in system within 2 work days

Maintain suspense copy of newly created SGLV form(s) until verifying AFPC has scanned the form(s).

AFI 36-2608

Verify in ARMS weekly before destroying suspense copy

1.4 Military Awards and Decorations Administration General. The contractor shall manage the awards and decorations programs.

1.4.1 Program Administration. The contractor shall provide general guidance on awards and decorations, process award recommendations, publicize criteria of newly established Air Force awards and decorations, and special trophies, and solicit and announce the award of the Air Force

Outstanding Unit Award (AFOUA), the Air Force Organizational Excellence Award (AFOEA) to wing and subordinate units, and process Air Force Good Conduct Medal (AFGCM) award actions.

The contractor shall maintain and provide periodic statistics on timeliness as required by MPS Commander, but not more than once a week.

1.4.2 Database Management. The contractor shall update MILPDS with current award and decoration data; verify and process inquiries concerning entitlements to prior awards and decorations and update award and decoration discrepancies.

1.4.3 Supply Management. The contractor shall acquire and maintain the stock of medals and binders in accordance with AFI 36-2803 unless otherwise directed by Wing leadership. This is typically a 90-day supply. The contractor will not be responsible for purchasing medals or binders but will provide the basic medals and binders as needed.

Awards and Decorations Required Service

AFI/ Standard REF Performance Requirement

Perform Award & Decoration Actions.

AFI 36-2803

90% completed within 5 work days

Perform AFOU/AFOE Award Actions.

AFI 36-2803, Para 4.6 or HQ USAF

Annually or IAW AFOU/AFOE Award email message from AFPC.

Perform Air Force Good Conduct Medal (AFGCM) Awards Actions

AFI 36-2803, Para 5.2 Produced monthly, when roster is produced or as the result of a non-recommendation letter from Commander

Perform Special Award or Trophy Actions.

AFI 36-2805, or HQ

USAF

Annually or IAW Special Award or Trophy Actions email message from AFPC

Correct Award/Decoration Discrepancies.

AFI 36-2803 100% Discrepancies corrected within NLT one week after discovery

Perform PDS updates. AFCSM 36-699 V1 Required PDS updates will be completed with 95% accuracy.

Maintain Stock of Elements. AFI 36-2803 Verified semi-annually by accountability roster

1.5 Military Personnel Systems Management. The contractor shall manage the Personnel Data Systems to include the Military Personnel Data System (MILPDS).

1.5.1 System Administration and Performance. The contractor shall provide system administration, security and problem solving for MILPDS. The contractor shall verify Defense Joint Military Pay Systems (DJMPS) transactions. The contractor shall perform MILPDS product actions.

The contractor shall perform in the role of Base Administrator for the Personnel Records Display Application (PRDA) in the ARMS.

1.5.2 Modernization and Training. The contractor shall support planning and implementation of MILPDS at local level including, but not limited to, user account creation and maintenance; user training, and support with respect to software and hardware installation. The contractor shall provide information and informal computer-related training for MILPDS users. (Approximately 20- 30 users trained per year per location).

1.5.3 Product Support. The contractor shall process non-routine queries, schedule automated products for all PDS, perform transaction register/database analysis tasks and build and maintain local tables (MILPDS).

1.5.4 Equipment Management. The contractor shall maintain the computers and peripherals listed within the automated data processing equipment (ADPE) account, report software problems and process hardware or software procedural enhancements, and establish user account records for MILPDS systems and manage computer systems security programs. The contractor is not the custodian for the ADPE account.

1.5.5 The contractor shall manage and monitor inputs for MPS and CPS web pages. (Software for webpage is SharePoint 2007)

PSM Required Service AFI/ Standard Ref Performance Requirement

Operate MILPDS Computer Systems

AFCSM 36-699 Vol 6, Para. 1.12.

Local system maintained as operable 24 hours, 7 days a week (unless performing maintenance or LAN is down)

Provide Information and Computer-Related Training

AFCSM 36-699 Vol 1, Table 1-3, Item 5 and Item 6

Daily as required by users

Personnel Records Display Application (PRDA)

PSD Guide

Daily as requested by authorized users

Ensure corrective actions on PDS communications, hardware and software problems are initiated upon notification

AFCSM 36-699, Vol 1, Table 1.3, Rule 12

98% accuracy. No more than 2% of logged problem reports will result in valid customer complaint. Lot size is number of problems logged quarterly as verified by system report.

Ensure corrective action is initiated for data reconciliation, overdue transaction register items, purges and rejected transactions

AFCSM 36-699, Vol 1, Table 1.3, Rule 14

98% accuracy as verified by system report. Proper corrective action initiated within required timeframe IAW applicable law/instruction.

Produce customer requested query and product within 3 workdays

AFCSM 36-699, Vol 1, Table 1.3, Rule 8

98% accuracy. No more than 2% of queries produced will result in valid customer complaint; lot size is the number of queries produced quarterly as verified by system report.

Process Non-routine Query Requests (i.e. FOIA requests)

AFCSM 36-699 Vol 1, Table 1-3, Item 7

Complete within 2 workdays 48 hours of receipt

Perform Transaction Register/Data Base Analysis Tasks

AFCSM 36-699 Vol 1, Table 1-3, Item 9

Any discrepancies corrected in system within 2 workdays of receipt

Build and Maintain Local Tables AFCSM 36-699 Vol 6, Para 15.2.

Completed within 2 workdays as changes occur/requested

Verify Defense Joint Military Pay System (DJMS) Transactions

AFCSM 36-699 Vol 1, Table 1-3, Item 14

Verify corrections initiated by applicable work center within 48 hours of receipt

Maintain ADPE Equipment and Peripherals

AFCSM 36-699, Vol 6, Para 6.9.

Annualreview of joint inventory of government furnished ADPE equipment for the contractor’s use

Maintain Web Page AFI 33-129 Updates completed and posted within 5 workdays as changes occur/requested

1.6 Civilian Personnel Systems Management. The contractor shall perform systems administration to the Civilian Personnel Section for automated programs related to civilian personnel processes and programs to Civilian Personnel staff, Non-appropriated Fund (NAF) Human Resource Office (HRO) staff and base level users. Base level users consist of supervisors and managers of civilian employees. The Modern Defense Civilian Personnel Data System (MDCPDS) is actually composed of several separate systems, applications, and tools that are not in an “integrated” software package. At the core of the Modern System is Oracle HR.

Oracle HR is the application where users create, coordinate and submit requests for personnel action (RPA’s). It is where person and position data are maintained, and where system security is administered. The contractor shall perform MDCPDS, and other Oracle-base programs administration IAW AFPC Modern DCPDS CPS System Administration User Guide. Another component of the MDCPDS is the Customer Service Unit (CSU) Application. Attached to the CSU database is a meta data layer, a predefined set of views of the database specifically designed for fast ad hoc data queries. The meta data layer is accessed via a query tool, such as Business Objects, Microsoft Access, or other query tools. The contractor shall provide system administration and problem solving for the MDCPDS, and ensure that Injury Compensation/Unemployment Compensation (ICUC), Priority Placement Program (PPP), local area network (LAN) and local servers. The contractor shall be familiar with networking concepts.

1.6.1 System Administration and Performance. The contractor shall perform MDCPDS system management and maintain users support for a variety of web-based applications (Priority Placement Program and Workers Compensation Program). The Oracle HR software is a client-server environment and the contractor is responsible for ensuring that any client patches to the software application are provided. The contractor shall perform LAN Management/client support administrator duties to configure new computers for initial operation, install hardware and software, troubleshoot and repair hardware and software defects/problems, maintain user network/email accounts, process AFCERT updates and perform PC virus detection and eradication. The contractor shall submit requirements for new user ID and password for all supported programs. The contractor shall manage and monitor Civilian Personnel Section web page inputs.

1.6.2 Computer Security. The contractor shall manage the computer system and all associated security programs.

1.6.3 Product Support. The contractor shall process non-routine queries, schedule automated products, perform transaction register/database analysis tasks and build and maintain local tables.

1.6.4 Modernization and Training. The contractor shall support planning and implementation of MDCPDS data systems at local level including, but not limited to, user account creation and maintenance; and user training and support with respect to software and hardware installation. The contractor shall provide information and informal computer-related training for all Personnel Data System users.

1.6.5 Equipment Management. The contractor shall maintain the computers and peripherals listed in the automated data processing equipment (ADPE) account, report software problems and process hardware or software procedural enhancements. The contractor is not the custodian for the ADPE account. (See Appendix 4)

CPS Required Service AFI/ Standard REF Performance Requirement Administer Modern Defense Civilian Personnel Data System

(MDCPDS)

AFM 36-1102, AFM

171-130

System Administrator User Guide http:// www.afpc.randolph.

af.mil/DPC/MDCPD S/SAUG050100.exe

Daily Local system maintained as operable at least 9 hours per day during normal duty hours unless system or LAN is down

Administer System Security AFI 33-202, AFSSI 5024 Vol 1 & 5027

Perform system security functions daily as required.

Administer MDCPDS Security (AFPC System Administration

Procedure Guide)

Perform AFPC MDCPDS security functions daily as required.

Administer MDCPDS Security DISA Form 41 Perform DISA MDCPDS security functions monthly as required.

Produce customer requested query and products within 3 workdays

AFM 36-1102 98% accuracy. No more than 2% of queries produced will result in valid customer complaint; lot size is the number of queries produced quarterly as verified by system report.

Process Non-routine Query AFM 36-1102 Complete within 2 workdays or

Requests 48 hours of receipt Provide Information and Computer-Related Training

Daily as required by users.

1.7 Client Support Administrator.

1.7.1 Information Management. The contractor shall collect and disseminate information (distributed mail/messages) for internal/external review, process communication and distribution, and maintain suspense file. The contractor shall answer inquiry or research answer to inquiry and provide response or referral.

1.7.2 Publications, Forms and Files Management. The contractor shall maintain publication files, the file system and serve as Publication and File Manager. If locally required and not available on the Internet, the contractor shall maintain stock of blank forms. The contractor will perform as the Functional Account Records Manager (FARM) for the MPS only. (Database used to perform this task is AF RIMS (Air Force Records Information Management System).

1.7.3 Office Management. The contractor shall review Appointment to and Assumption of Command administrative orders. The contractor shall obtain MPS/CC coordination on all G-series orders pertaining to appointment/assumption of command.

1.7.4 Client Systems Support. The contractor shall perform client support administrator duties to configure new computers for initial operation, install hardware and software, troubleshoot and repair hardware and software defects/problems, maintain LAN equipment/server, request and build user accounts, process AFCERT updates and process updates for PC virus detection. Client Support Administrator duties are provided to the areas of the FSS that were serviced under the former MSS configuration; however, these duties do not include computer systems or associated equipment used by students in classrooms or labs (i.e. Airman Leadership School, First Term Airmen Center, and Education Center) and the Discovery Center within the Airman and Family Readiness Center. (See Service Delivery Summary, Client Support Administrator)

1.7.5 The contractor shall create and maintain MPS and CPS web page.

Client Support Administrator Required Service

AFI/ Standard REF Performance Requirement

Disseminate information for internal reviews

AFCSM 36-699 V1 Mail distributed within MPS within 48 hours of receipt

Process Distribution (In/Out) DoD Postal Manual Vol I & II

DoD 4525.8M/AF SUP DoD 4525.6M

AFPD 31-4,

AFI 31-401,

AFI 37-161,

AFCSM 36-699 V1

Actions processed and logged into in-basked log- book within 24 hours of receipt, Maintain MPS File System Store and Retrieve

Official Correspondence Establish and Dispose administrative records

AFI 33-322,

AFPD 37-1,

AFMAN 37-104

AFMAN 37-123,

Title 44, USC DoDR 5400.7/AF

Sup

AFI 33-131,

AFI 37-138,

AFI 37-139

Weekly and IAW work center file plan

Monthly and IAW work center file plan

Maintains Blank Forms Queries MPS elements on forms requirements

AFMAN 37-104,

AFIND 9, AFI33-

360V2

Monthly and IAW work center file plan

Maintains Publications Library Query MPS on publications requirements

Maintain applicable PSDMs and AIG 8106 messages

AFMAN 37-104,

AFI 33-360 V1

AFIND 2

Monthly and IAW work center file plan

Weekly and IAW work center file plan

Process Assumption and Appointment to Command Orders

AFI 51-604,

AFI 33-328

Completed within 24 hours of request

Perform Client Support Administrator Functions Troubleshooting

AFI 33-113,

AFI 33-114,

AFI 33-115 Vol 1,2;

AFI 33-129

Respond to call within 8 hours

Maintain Web Page for MPS and

CPS

AFI 33-129 Updates completed and posted within 5 workdays as changes occur/requested

1.8. Quality Control Plan. The contractor shall develop, implement, maintain, and continuously improve a Quality Control Plan (QCP) that ensures compliance with all the requirements of this PWS. The contractor is solely responsible for the control of service quality and for offering to the Government for acceptance only those services that conform to contractual requirements. The QCP shall identify the approach for maintaining an effective and efficient quality control system that is integrated into the overall management approach of the MPF operations. The QCP shall describe the procedures used to ensure contract submittals (reports, records, etc.) meet contractual requirements and how changes to existing documents are processed and communicated to appropriate personnel. The QCP shall include a process/training plan for all on-site personnel that ensures each employee meets the qualification requirements (education, training, and/or experience), as defined for this contract to perform the duties of the job for which they were hired.

1.9. GOVERNMENT QUALITY ASSURANCE. The Government will inspect contractor performance IAW the Government‘s Quality Assurance Surveillance Plan (QASP), , and FAR 52.212-4--the Inspection/Acceptance clause included in the contract.

Section 2

Government Furnished Property and Services

2. GENERAL. The Government will provide the office space, office furniture and equipment, and copying services on each installation.

2.1 GOVERNMENT FURNISHED PROPERTY (GFP):

2.1.1. Government Furnished Office Space. Designated office space will be provided on each installation and is to be used for the performance of this contract only. The contractor is not the installation facility managers; however, the contractor is responsible for maintaining their office space in accordance with installation policy. Each designated office space has been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified. Should a hazard be subsequently identified, the Government will correct it according to local base-wide Government developed and approved plans, taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the contractor and the Government will assume no liability or responsibility for the contractor’s compliance or noncompliance with such responsibilities, with the exception of the aforementioned responsibility to make corrections according to local base-wide priorities.

The contractor is required to cooperate with the Government if any modification to the office space is required during the performance of the contract. The contractor shall return the office space at each installation to the Government in the same condition as received, fair wear and tear as well as approved Government modifications exempted.

2.1.2. Government furnished office equipment shall be managed in accordance with the provisions of applicable directives and/or instructions.

2.1.3. Office Equipment. Within 30 days of the start of the contract, a joint inventory of the provided office equipment shall be conducted by the contractor and a Government Representative at each installation. The contractor and the Government Representative shall certify the agreement as to the working order of the equipment. That inventory will be appended to this PWS. The supplied office equipment shall be inventoried and documented as to the equipment's working order, jointly by both contractor and the Government Representative on an annual basis. The CO shall be notified in writing of equipment missing or not in working order.

Office equipment determined to be excess to contractor's needs at any time during contract performance shall be identified to the Government. Excess equipment shall be processed for re-assignment and/or disposition in accordance with installation procedures. All updates and changes to the GFE will be submitted to the Contracting Officer for inclusion to the contract and PWS. The contractor is responsible for maintaining a copy of all inventories on premise.

2.1.4. Obtaining Replacement Equipment. The Government will replace missing items and repair all items not in serviceable order. The contractor shall follow the standard replacement procedures designated by the installation Government Representative, to submit requests for replacement of Government furnished office equipment. The Government will be responsible for replacement costs. The Government will provide the contractor with disposition instructions for items beyond repair. The contractor shall initiate and conduct the appropriate disposition action (e.g. turn in to DRMS or other installation office), in accordance with the provided instructions.

2.1.5. Automatic Data Processing Equipment (ADPE) Hardware and Software. The Government will provide the hardware and software required to support the functions of the MPS and CPS. The Government will provide mainframe hardware and software upgrades in accordance with the host base procedures.

2.1.6. Loss, Damage, or Destruction (LDD). The contractor shall be liable for LDD to Government furnished equipment beyond fair wear and tear. Compensation shall be effected either by reduced amounts owed to the contractor or by direct payment by the contractor, the method to be determined by the contracting officer (CO). The amount of compensation due the Government by the contractor shall be the Intrinsic Value of the equipment, as determined by the CO, I.E., the amount of compensation due to the Government may range from scrap value, salvage value, repair cost, or replacement cost, as determined by degree of damage/loss and the continuing need of the Government for that equipment.

2.1.7. Office Supplies. The contractor shall provide all consumable office supplies (pencils, pens, staplers, etc), used in performance of this contract. Toner for all Government furnished equipment shall be provided by the Government.

2.2. GOVERNMENT PROVIDED SERVICES. The Government will provide the following services:

2.2.1. Utilities. The Government will furnish electricity, water, sewage, heating and air conditioning.

2.2.2. Postal/Installation Distribution. The Government will provide installation distribution services, both on base and intergovernmental.

2.2.3. Telephone. The Government will provide secure and non-secure telephone service consisting of local, Defense Switched Network (DSN), and commercial long distance. The number of lines will be determined at the pre-performance conference. Telephone use shall be limited to matters related to the performance of this contract.

2.2.4. Refuse Collection. The Government will provide dumpsters for refuse. The Government will provide containers and collection of recycling materials.

2.2.5. Security Forces. The Government will provide general on-base security forces service.

The Security Forces extension 911 will be used for all emergency calls.

2.2.6. Fire Protection. The Government will provide fire prevention and protection and maintenance of government-furnished fire extinguishers and systems. The contractor shall make all assigned facilities, area, and equipment available for inspection, surveys, and accomplishment of fire protection services. Fire Department telephone extension is 911 for emergency calls.

2.2.7. Emergency Medical Services. The Government will provide emergency medical transportation and treatment on a cost reimbursement basis.

2.2.8. Transportation. The contractor may use Government base transportation, i.e., taxis, buses, as available, to conduct business required by this contract.

2.2.9. Electronic Mail and Internet Access. The Government will provide electronic mail and Internet access to the contractor. The contractor shall use these Government furnished services only in matters related to the performance of this contract. The Government will provide all Local Area Network (LAN) remote access. The contractor shall not establish any external network connectivity. The Government may limit or restrict these services at any time.

Section 3 General Information

3 The contractor shall exercise management and operational control over, and retain full responsibility for, performance requirements set forth in this PWS.

3.1. Security Requirements For Unclassified Contracts:

3.1.1 Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include the employee’s name, social security number, and investigation type/date. The list shall be provided to the Program Manager and sponsoring agencies’ Security Manager. An updated listing shall be provided when an employee’s status or information changes. Employees must, at a minimum, have or be able to obtain a National Agency Check with Written Inquiries (NACI) or a Favorable National Agency Check (NAC) investigation at expense of contractor.

3.1.2. Citizenship. The contractor shall ensure that all SSM, SVO, VO personnel who issue and control Common Access Cards are U. S. Citizens.

3.1.3. Security Training. The contractor ensures all contractor employees receive initial and recurring security education training from the sponsoring agency security manager. Training must be conducted IAW DoD 5200.1-R, Information Security Program Regulation, and AFI 31-401, “Information Security Program Management.” Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31-101, The Air Force Installation Security Program

3.1.4. Pass and Identification Items. The contractor shall ensure the pass and identification items, required for contract performance, are obtained for employees and non-Government owned vehicles.

3.1.5. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires; e.g.

terminated for cause, retirement, etc.

3.1.6. Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

3.1.7. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately owned vehicle while on government installation.

3.1.8. For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, and requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

3.1.9. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information.

Contractor employees shall be briefed by their immediate supervisor upon initial, on-base assignment.

3.1.10. Physical Security. The contractor shall be responsible for safeguarding all Government property and controlled forms provided for contractor use. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

3.1.11 Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies’ Security Manager before a Restricted Area Badge will be issued. Contractor employees must have a National Agency Check with Written Inquiries (NACI) or completed a National Agency Check (NAC) investigation before receiving a Restricted Area Badge. Contractor employees working in Client Support Administrator (Paragraph 1.7 of PWS) shall have a SECRET security clearance at contract start date.

3.1.12. Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the Government.

3.1.13. The contractor shall immediately report to the Contracting Officer’s Representative (COR) or Program Manager any occurrences of lost or duplicated keys.

3.1.14. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government shall replace all locks and keys for that system and the total cost deducted from the monthly payment due the contractor.

3.1.15. The contractor shall prohibit the use of keys, issued by the Government, by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

3.1.16. Lock Combinations. The contractor shall control access to all Government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the Government Program Manager.

3.2. SATE Program. The contractor shall comply with the established C4 Systems SATE program to integrate security education, training, and awareness covering the COMSEC, COMPUSEC, and EMSEC disciplines.

3.2.1. Computer Security. The contractor shall maintain computer systems security integrity in accordance with the Air Force Computer Security (COMPUSEC) program (AFSSI 5102).

3.3. Employee Training:

3.3.1 RAPIDS Training - All SSMs, SVOs and VOs - Upon appointment to the position and as directed thereafter (normally annual) - The Chief of the issuing activity closes the issuing office for 2 hours when the field representative visits for RAPIDS training.

3.3.2 Government provided training. The Government shall provide the following training. This training is mandatory for employees identified in the ATTENDED BY column below. Request for initial training shall be submitted to the QAE no later than 10 workdays after contract start date, unless mandatory completion dates dictate otherwise. The contractor may request additional Government training/certification (at Contractor’s expense) through QA personnel.

TYPE OF

TRAINING

ATTENDED BY COURSE LENGTH

Customer Accounts Representative

Employees responsible for ordering publications

1 hour via Base network

SATE

and Information Assurance

Employees requiring access to Government computers/systems

4 Hours Annually

2 hours annually

Defense Messaging System

Optional for individuals preparing messages

1 Day

Fire Extinguisher Training

All employees 2 Hours

Records management Personnel who manage official records 1 Day Privacy Act PA System Managers and PA Monitors Self Study Security Manager POC for security matters ½ Day Human Relations Training

New Employees 4 hours

Initial DEERS/ RAPIDS training in support of any major software/hardware upgrades

SSM,SVO,VO 1-3 days depending on number of people and workstations and complexity of the change

DEERS/RAPIDS

Annual Training

SSM,SVO,VO 2-3 hours

Client Support Administrator (CSA) Training

All employees performing primary or alternate CSA duties. Attendance is contingent upon availability/funding.

1 – 5 days depending on base

3.3.3 Contractor personnel may be required to attend additional functions, which include but are not limited to seminars, conferences, workshops, and/or educational courses. If the Government determines attendance to be necessary, the Government shall provide funding.

3.3.4 The Government shall provide technical training for new Government furnished equipment requirements or technologies not addressed in the PWS, as determined by the Government. This training will be provided only to an initial cadre of contractor personnel requiring specialized formal training, not to exceed 25 percent of the affected personnel. The Government shall be responsible for all approved costs associated with the training. Evidence of successful completion will be provided to the QAE within 30 days of the end date of the course.

3.4 Hours of Operation:

3.4.1. Normal Hours of Operation: The Government’s normal duty hours run five days per week, Monday through Friday, from 7:30 AM to 4:30 PM. However, normal duty hours may vary according to a particular installation’s local policy. All Customer Service, Awards and Decorations, ARMS, CSA, and PSM functions shall be open during normal duty hours, as established by the local installation commander. Additionally, the contractor shall establish provisions to support off-site units with other than normal duty hour operations. A typical workweek consists of 40 hours. As an example, an MPS may close the afternoon of Wednesday, but open Saturday morning.

3.4.2. Holidays. The contractor is not required to provide services on U.S. Federal Holidays.

3.4.3. Emergency or Special Event Services. Additional workload necessary shall be coordinated through the QAS and the Contracting Officer.

3.5. Other Support Requirements. The contractor shall:

3.5.1. Support Memorandums of Agreement (MOA) and Support Agreements as required. Not limited to, but includes host RAPIDS sites and their subordinate remote sites, including use of equipment and weekend site security manager responsibilities. For the purpose of this contract, all MOAs and Support Agreements must be coordinated through the Chief of Quality Assurance (HQ ACC/A1KM-QA) prior to compliance with the aforementioned agreements.

3.5.2. The contractor shall establish procedures and plans to provide ARMS information to the casualty augmentation support team.

3.5.3. Training. The contractor shall attend and conduct in-house training to all contractor employees during the regularly scheduled training session for those activities/duties that are the sole responsibility of the contractor. The average amount of training conducted is 1 hour per week.

3.5.4. Additional Duties. The contractor shall function as program manager/monitor for other programs and activities within the FSS. Those duties include Information Systems Security Officer (ISSO), C4, and SATE training. Additional duties are provided to the MPS and CPS.

3.5.5. Meetings, Briefings and Conferences. The contractor shall attend, participate in and provide input to scheduled and unscheduled meetings, conferences and briefings that relate to the contracted functions and services as required by the Government. When the Government requests the contractor to be the sole Government representative, a report shall be furnished to the Government within two working days after completion of the action. The report shall include identifying information, observations, conclusions, recommendations and any additional information such as handouts. Anticipated conference(s) include the following:

Annual PSM Conference 3 Days San Antonio, TX

3.5.6. Contingency Operations. The Government establishes contingency plans and training missions to support mobilization and national emergencies, and to augment local Governments in the event of natural disasters. The Government must be able to react to such events without undue delay. These sudden or unusual events may impact upon the contractor’s operations. The contractor shall provide contingency operations as required by the MPS Commander to support activation or exercise of contingency plans 7 days a week, 24 hours a day, if required, for the duration of the contingency or exercise (See Table below at 4.4.4.6.2 for average number of activations per year).

Provide support for contingency operations, mobilizations and exercises in CLINs 0101 thru 0114 and the appropriate options CLINs.

3.5.6.1. Examples of such events include, but are not limited to natural disasters (e.g., earthquakes, major storms, hurricanes, tornadoes, flash floods); exercises, mobilization, deployment, or sudden buildup of forces (e.g., war, police action, international crisis, and civil disturbance), including backfill of contractor personnel in the event of activation, draft or recall to active duty; terrorism or other threats to personnel or property; utility outages; and local Government emergencies (e.g., accidents and fires).

3.5.6.2. In the event of a mobilization, either real world or an exercise of those capabilities, the contractor shall establish an identification station to facilitate the processing of personnel participating in the mobilization or exercise in accordance with AFIs 36-3802 and 10-403 and supplements. Exercises are usually 3 – 5 days in duration and typically 12 hours a day.

Personnel Deployment Function Average 12 Activations Per Year Casualty Assistance Support Team Average 6 Activations Per Year

3.5.7. Records, Files, Documents and Work Papers. All official records (regardless of media) as…