Attachment__1,_PWS_Linen_22_May_17.pdf

PERFORMANCE WORK STATEMENT

FOR

MacDill AFB Linen Services

22 May 2017

1.0 DESCRIPTION OF SERVICES

1.1 The contractor shall provide all personnel, equipment, facilities, tools, materials, supervision and other items and services necessary to provide laundry/linen services for MacDill Air Force Base in accordance with all applicable local, state, federal laws, regulations, standards, instructions, commercial practices, and standards of health and safety regulations as applicable to laundry and linens as described in this Performance of Work Statement (PWS).

1.2 NON-PERSONAL SERVICES AND/OR INHERENTLY GOVERNMENTAL SERVICES.

The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor feels that any actions constitute, or are perceived to constitute personal services, it shall be the contractor’s responsibility to notify the PCO immediately. These services shall not be used to perform work of a policy/decision making or management nature, (e.g., inherently governmental functions).

All decisions relative to programs supported by the contractor shall be the sole responsibility of the Government.

1.3 The contractor is encouraged and expected to use innovative approaches to efficiently and effectively accomplish PWS requirements in a timely manner and in a way that fosters pride and ownership in the work performed. Contractor will pick-up soiled linen, clean and return linen to multiple agencies on MacDill AFB.

1.4 The linen service will be utilized by multiple agencies. Currently those agencies consist of the MacDill Lodging Facility, 6th Medical Group and CENTCOM Flag Mess.

1.5 All linen must be provided by the contractor.

1.6 Hot Water Washing: Linen should be washed with a detergent in water hotter than 148 degrees Fahrenheit for more than twenty-five minutes, since this is an effective method for cleaning and for killing vegetative bacteria.

1.7 Inventory Reconciliation: The contractor will conduct a reconciliation of their inventory

(what was delivered compared to what was picked-up) on a weekly basis. The Government representative shall track all pickup & order requests and actual deliveries for comparison. The Government representative will track all linen items delivered and annotate information on contractor delivery invoice and government provided pickup/order form.

1.8 Vehicle Interior Requirements: Clean items are to be protected from contamination and soiling at all times. After transporting dirty/soiled and contaminated laundry, the vehicle shall be cleaned and sanitized before the next delivery.

1.9 State and Local Department of Health Requirements: Compliance with any certification of cleaning, sanitation, and labeling requirement arising from State or local Department of

Health Regulations is the responsibility of the contractor.

1.10 Sanitation: Contractor delivered finished articles shall conform to the standards of quality of cleanliness, finish and appearance as defined in Appendix B. All work performed shall be done under sanitary conditions. The items shall not only be clean, in the sense of being free from soil and stains, but also free from bacteria, fungi and other microorganisms, including pathogens, or disease producing organisms that can be removed or neutralized via industry standards and practices allowed by local and state DERM and federal EPA.

1.11 Workmanship: Re-performance of laundering. Notwithstanding the provision of this contract covering inspections, acceptance and deduction from payment; any items found to have been unsatisfactorily cleaned shall be re-cleaned at no additional cost to the government.

1.12 Hangers: Hangers shall be of a type that will not stain the garments.

1.13 Bundling: Items will be folded and bundled according to type and size. All items in a single bundle will be the same size and type of linen article and stretch wrapped.

1.14 Missing Articles: Any articles missing from a delivery shall be delivered by the contractor in the next regularly scheduled delivery (if necessary) at no additional cost to the government.

1.15 Cart Exchange Service: Contractor must insure that there are a sufficient number of clean and serviceable laundry carts or the equivalent available for use at all times to hold laundry.

1.16 Personnel:

1.16.1 The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and alternate(s), who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer.

1.16.2 The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.16.3 The contract manager or alternate shall be available during normal duty hours 0730- 1630 to discuss problem areas with government personnel within two (2) hours. After normal duty hours the manager or designated alternate shall be available within 24 hours.

1.16.4 The contract manager and alternate(s) must be able to read, write and understand English.

1.16.5 Contractor delivery personnel shall present a neat appearance and be easily recognized. Wearing distinctive clothing bearing the name of the company or wearing appropriate badges that contain the company name and employee name me may accomplish this.

1.17 Quality: The Contractor shall establish, plan, develop, document, implement and maintain a quality system that ensures that the product or service conforms to the specified contract technical requirements. The contractor shall provide and maintain an inspection system acceptable to the Government covering the services under this contract. The contractor shall develop and implement procedures to identify and prevent defective services from recurring. As a minimum, the contractor shall develop quality control procedures that address the areas identified in the Services Summary. The contractor shall prepare a Quality Control Plan that will describe the approach to developing and implementing a quality system that will encompass all aspects of the contract. The contractor will complete, implement and make the Quality Control Plan available to the government for review within thirty days after contract award and/or prior to contract performance, whichever is sooner. All revisions to that plan will be made available to government Quality Assurance Personnel.

1.18 Quality Assurance: The government will evaluate the contractor’s performance under this contract using the method of surveillance specified in the Performance Plan. The government will record all surveillance observations. When an observation indicates defective performance, COR will request the contractor’s representative to initial the observation.

1.19 Performance Evaluation Meetings: The contract manager may be required to hold a weekly telephone conference call with the Contracting Officer’s Representative (COR) and the contracting officer during the first month of the contract. Telephone conference calls will be as often as necessary, thereafter, as determined by the contracting officer. The contractor may request a meeting. The government’s written minutes of these meetings shall be signed by the contractor’s manager; he/she shall submit a letter of non-concurrence within five days of receipt of the minutes. .

Contractor may be required to hold a monthly, meeting at MacDill with the Contracting Officer’s Representative (COR) and the contracting officer, as required by the government.

1.20 Manpower Reporting. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the U.S. Air Force via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. The contractor may direct questions to the CMRA help desk.

1.21 Recognized Holidays: The contractor is not required to provide service on the following days:

New Year’s Day 1 January Martin Luther King’s Birthday Third Monday in January President’s Day Third Monday in February

Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day 11 November Thanksgiving Day Fourth Thursday in November http://www.ecmra.mil/

Christmas Day 25 December

1.22 Transition-In. The incumbent contractor will continue to perform at full capacity until the end of the transition period. To ensure a smooth transition in the change of work effort from the current contract, the new contractor shall begin a 30-day Transition Period prior to the end of the existing contractor’s performance period. The purpose of this Transition Period is to:

• Observe work accomplished by current employees

• Become thoroughly familiar with work requirements and work procedures Complete personnel requirements for hiring of personnel to assure satisfactory performance at the start of the first performance period

• Obtain security clearances

• Process vehicle fleet registrations Complete training requirements and accomplish necessary training of employees

• Complete the development of necessary work plans and procedures

1.22.1 The successor contractor will be allowed access to the facilities to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures. However, such access shall not interfere with the production efforts of current personnel. To preclude such interference, arrangements for access to the Government facilities shall be made with the COR and CO.

1.22.2 At the completion of the Transition Period the successor contractor shall be fully capable of providing all services outlined in the PWS.

1.23Variation in Estimated Quantity: The Contractor is required to provide laundry/linen up to a variation in quantity of 10%. If the quantity variation is such as to cause an increase in workload greater than 10%, the contractor may request, in writing, an equitable adjustment. Upon the receipt of a written request for an equitable adjustment, the Contracting Officer shall ascertain the facts and may negotiate adjustment.

2.0 MACDILL INN LODGING FACILITY - SERVICES SUMMARY

The Services Summary identifies the performance objectives and performance thresholds for all critical tasks associated with providing the services outlined in this PWS for the MacDill Inn Lodging Facility. This section contains only those items considered most important for mission accomplishment. The performance objectives are those services/tasks required in the PWS. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success. The Government expects the Contractor to perform at the acceptable levels throughout the life of the contract

2.1 PERFORMANCE OBJECTIVES

SS Number Performance Objective PWS Para Performance Threshold

FSS SS-1 Contractor shall coordinate pick-ups as required and respond within specified time frames.

2.2 Pick-ups must be within the

hours of 10:00 AM and 10:30 AM 90% of the time.

FSS SS-2

Linen pick-up and delivery activities are completed in a professional manner

2.2 Pick up soiled linen. Return clean

linen. The linen carts are kept clean and washed after each pick-up 95% of the time.

FSS SS-3 Completed contractor shipping manifest and ticket must be provided to the linen exchange personnel with each delivery.

2.2.2 Completed contractor shipping

manifest and ticket must be provided to the linen exchange personnel with each delivery 95% of the time. Weekly reconciliation must be done with the results sent to the COR.

FSS SS-4

Linen bundles must be shrink-wrapped

2.6 Linen bundles must be shrink-

wrapped 95% of the time.

FSS SS-5 Each bundle of delivered laundry will be examined for cleanliness.

1.10 Each bundle of delivered

laundry will be examined for cleanliness. 95% of the delivered laundry shall meet the cleanliness standard.

2.2 PICK-UP, DELIVERY

2.2.1 Pick-up/Order: The Government representative will provide to the contractor a Government provided Pick-up/Linen order request form. The Pick-up/Linen order request form will list the dry/wet soiled linen being pick up for service by item.

The Pick-up/Linen order will also have an actual order of linen in requested quantities for delivery. The laundry that the contractor shall pick up will be dry/wet soiled linen. The contractor shall verify the count and sign a / Pick-up/Linen order form. Such signature constitutes agreement to the Government’s count unless specific exception is taken. A copy of the pickup/order form will be retained by the government.

2.2.2 Delivery: The contractor shall provide the tickets and furnish the government the original and one copy. The Government representative will count all linen items upon delivery by contractor. Items will be bundled according to type and size. All items in a single bundle will be the same size and type of linen article. All bundles are to be shrink-wrapped.

2.2.3 Pick-up & Delivery Schedule: Pickup and Delivery shall be accomplished between the hours of 10:00 A.M. and 10:30 A.M Monday through Friday. Unless otherwise stated or a special order is to be delivered at a designated time agreed upon by the activity management and the contractor or his/her representative. Contractor must account for MacDill entry procedures which takes an average of one (1) hour in order to get to the Pick-up and delivery location by the time specified above.

Pick-up and delivery location:

MacDill Inn Lodging Facility 7637 Bayshore Blvd.

Bldg. 350 MacDill AFB, FL 33621

2.3 SPECIFIC REQUIREMENTS

2.3.1 Payment for FSS: Government will pay for services using the government Non Appropriated Fund payment system. Contractor shall submit monthly invoices via email to the government representative. Upon receipt of monthly invoices the government representative will process the invoices within 30 working days.

2.4 CONTRACTOR-FURNISHED PROPERTY / LINEN SPECIFICATINOS

2.4.1 The Contractor Shall Furnish:

a. Delivery vehicles

b. All packing and marking materials

c. Laundry carts

d. Clothing racks and hangers

e. Delivery tickets

f. All linen specified in Section 2.5. (Linen must meet the Air Force Inns standards and specifications (Appendix D))

g. Any other supplies, materials and equipment necessary to perform the services required by this contract.

h. A facility equipped and ventilated so as to prevent dissimulation or contaminates. The ventilation system should include adequate intake filtration exchange rate and exhaust in accordance with all state and federal requirements. The contractor’s facility shall be subject to inspection of sanitary conditions at any time by a representative of the government.

i. 22-30 laundry carts for the Lodging Facility linen operation.

2.5 GOVERNMENT SUPPLIED ITEMS

2.5.1 The Government shall provide the following supplies, and services listed below:

- Bedspread/Comforter

2.6 WEEKLY WORK LOAD ESTIMATES

WORKLOAD ESTIMATES

Estimated Weekly

ITEM SIZE UNIT Frequency/Volume Per week Bath Towel 27”x54” 17lbs. ea. 3800 per week Hand Towel 16”x30” 4.5lbs. ea. 3800 per week Wash Cloth 13”x13” 1.5 lbs. ea. 3800 per week Bath Mats 22”x34” 100% Cotton ea. 3800 per week Sheets Polyester/Cotton, Fitted twin ea. 200 per week Sheets Polyester/Cotton, Flat twin ea. 200 per week Sheets Polyester/Cotton, Fitted full ea. 200 per week Sheets Polyester/Cotton, Flat full ea. 200 per week Sheets Polyester/Cotton, Fitted queen ea. 1600 per week Sheets Polyester/Cotton, Flat queen ea. 1600 per week Pillowcases standard ea. 5028 per week Blanket twin ea. 300 per week Blanket queen ea. 1600 per week Bedspread/Comforter* twin ea. 100 per week Bedspread/Comforter* queen ea. 400 per week Mattress Cover twin ea. 50 per month Mattress Cover full ea. 50 per month Mattress Cover queen ea. 400 per month Pillow Protectors standard ea. 1600 per week Pillows standard ea. 1600 per month

*Means that this is Government supplied.

2.6.1. Historical information reflects that lodging will require at least 4 PAR’s in order to operate their facilities. In order for Lodging to maintain daily inventory levels it is estimated that it will take anywhere from 6 to 8 PAR’s. See Appendix E for PAR definition.

2.7 METHOD OF FINISH

1. WDF : WASH, DRY, FINISH

2. WP : WRAP FINISHED WORK IN PLASTIC

LODGING EXPLANATION OF ITEM

Bath Towel WDF, WP, 10 in each bundle Hand Towel WDF, WP, 10 in each bundle Wash Cloth WDF, WP, 10 in each bundle Bath Mats WDF, WP, 10 in each bundle Sheets Polyester/Cotton, Flat WDF, WP, 10 in each bundle Sheets Polyester/Cotton, Fitted WDF, WP, 10 in each bundle Pillowcases WDF, WP, 10 in each bundle Blanket WDF, WP, 1 per bundle Bedspread/Comforter WDF, WP, 1 per bundle Mattress Cover WDF, WP, 5 in each bundle Pillow Protectors WDF, WP, 10 in each bundle Pillows WDF, WP

3.0 6TH MEDICAL GROUP - SERVICES SUMMARY

The Services Summary identifies the performance objectives and performance thresholds for all critical tasks associated with providing the services outlined in this PWS for the 6th

Medical Group. This section contains only those items considered most important for mission accomplishment. The performance objectives are those services/tasks required in the PWS. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success. The Government expects the Contractor to perform at the acceptable levels throughout the life of the contract. Contractor will provide and service items specified in Sec. 3.6.

3.1 PERFORMANCE OBJECTIVES

SS Number Performance Objective PWS Para Performance Threshold MDG SS-1 Clean and dirty linen segregated during transit

3.4.1

95% of the time

MDG SS-2 Delivery & pick-up linen during the time frames in the contract

3.2

95% of the time

MDG SS-3 Rips & tears of more than “2” repaired; missing buttons replaced; missing ties repaired;

any/all linen that is worn out or unserviceable for its intended use is removed from service

1.10

95% of the time

MDG SS-4 Compliance with Federal, State and Local certification requirements

3.3 98 % of the time

MDG SS-5 All stains, dirt, molds, pathogens, etc., removed

1.10 98% of the time

MDG SS-6 Linen folded in traditional shapes and pressed as necessary. Linen shrink wrapped in individual bundles & housed in clean carts

3.7 95% of the time

3.2 PICK UP AND DELIVERY

The Contractor shall pickup soiled laundry and deliver clean laundry to the Medical Treatment Facility at Bldg. 1078, Clinic Loading Dock, Monday through Friday, except Holidays & Base down days. When a holiday or base down day occurs on a scheduled pick up or delivery day, the scheduled pickup and delivery will be performed on the first workday following the holiday (Monday through Friday). All pick up and deliveries shall be accomplished between the hours of 11:00 A.M. and 11:30 A.M.

3.3 SPECIFIC REQUIREMENTS

The contractor shall process the linen in accordance with all applicable federal, state and local standards of health and safety regulations as applicable to laundry and linens used in healthcare facilities to include the following:

3.3.1 The Joint Commission on Accreditation of Healthcare Organizations.

3.3.2 Center for Disease Control Guidelines for Laundry in Healthcare Facilities.

3.3.3 OSHA Regulation (Standards-29CFR) Blood borne Pathogens 1910.1030.

CONTAMINATED LAUNDRY: Contaminated laundry will be given to the Contractor in easily identifiable bags. In accordance with the “Infection Control” section3.3.4

(Linen and Laundry subsection) of The Joint Commission Manual (TJC), or any other TJC accrediting guidelines, the Contractor is responsible for properly handling contaminated laundry.

3.4 CONTRACTOR-FURNISHED PROPERTY, SERVICES AND EQUIPMENT

3.4.1 The contractor shall provide all laundry carts required to facilitate the pick-up of soiled laundry and delivery of the clean linen. The delivery vehicle shall keep the soiled laundry separated from the clean during transport and interim stops.

3.4.2 The contractor shall furnish:

3.4.2.1 Delivery vehicle

3.4.2.2 All packaging and marking materials.

3.4.2.3 All linens, gowns, scrubs, lab coats, etc., to meet the need of the MTF. (See Section 3.6) Scrubs must be Brand name or equal to ADI style# ALS1001PC for tops and style# ALS1002WPC for bottoms (Ceil Blue). Lab Coats must be Brand name or equal to Medline style# MDT12WH. Bath Towels must be Brand name or equal to ADI style# 115516S (20”x40”).

3.4.2.4 Delivery tickets

3.4.2.5 Any other supplies, materials, and equipment necessary to perform the services required by this contract.

3.4.2.6 A facility equipped and ventilated so as to prevent dissemination of contaminants. The ventilation systems include adequate intake filtration, exchange rate, and exhaust in accordance with local, states and federal requirements (Reference: TJC Manual for hospitals). The contractor’s facility shall be subject to inspection of sanitary conditions at any time by an authorized representative of the government.

3.4.2.7 Clothing hangers for lab coats.

3.4.2.8 Two laundry carts

3.5 GOVERNMENT SUPPLIED ITEMS

3.5.1 The Government shall provide the following supplies, and services listed below:

- Plastic bags for contaminated items.

3.6 MONTHLY WORK LOAD ESTIMATES

ITEMS REQUIRED TO POPULATE THE LINEN SUPPLY SYSTEM

ITEMS Frequency/Volume Daily Minimum Inventory Level

Bedspreads 100 Monthly 50 Coat, Lab 200 Monthly 50

Scrubs, Small 300 Monthly 100 Scrubs, Medium 300 Monthly 100

Scrubs, Large 300 Monthly 100 Scrubs, X-Large 300 Monthly 100 Scrubs, 2X-Large 250 Monthly 50

Gown, Patient (Green) 600 Monthly 250 Pillowcase, (White) 1000 Monthly 400 3 arm gowns (gray) 600 Monthly 150 Sheet, Flat, (White) 1500 Monthly 500

Towel, Bath 1500 Monthly 500 Towel, Hand, (Green) 2500 Monthly 500

3.6.1. The minimum daily inventory needed to support the Medical Treatment Facility (MTF) is described in the table above (i.e. there will need to be 50 clean bedspreads in the MTF’s inventory every day).

3.7 METHOD OF FINISH

Linen shall be folded in traditional shapes and pressed as necessary. Packaging of sized items will be bundled with same sizes only. Linen shall be shrink-wrapped in individual bundles and housed in clean carts. Return finished lab coats on hangers covered in plastic bag.

3.8 SPECIFIC REQUIREMENTS

The contractor will invoice using Wide Area Workflow.

4.0 USCENTCOM FLAG MESS - SERVICES SUMMARY

The Services Summary identifies the performance objectives and performance thresholds for all critical tasks associated with providing the services outlined in this PWS. This section contains only those items considered most important for mission accomplishment. The performance objectives are the services and tasks required in the PWS. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success. The Government expects the Contractor to perform at the acceptable levels throughout the life of the contract. Contractor will provide and service items specified in Sec. 4.5.

4.1 PERFORMANCE OBJECTIVES

SS Number Performance Objective PWS

Para Performance Threshold

CENT SS-1 Linen Pick-Up and Scheduling Contractor shall coordinate as required and respond within specified time frames.

4.2 95% of the time

CENT SS-2 Linen pick-up and delivery activities are completed in a professional manner.

4.2 95% of the time

CENT SS-3 Inventory Reconciliation

Completed contractor laundry invoice must be provided to the linen exchange personnel with each delivery

Weekly reconciliation must be done with the results sent to the COR.

1.7 95% of the time.

CENT SS-4 Linen bundles must be shrink-wrapped as applicable

4.6 95% of the time.

CENT SS-5 Workmanship & Sanitation Each bundle of delivered laundry will be examined for cleanliness

1.10 98% of the delivered laundry shall meet the

4.2 PICK-UP, DELIVERY

4.2.1 Pick-up: Counting of articles, including the laundry bag if used will be done by government personnel prior to pick-up. The laundry that the contractor shall pick-up will be dry/wet soiled linen. The contractor shall verify the count and sign a /order form. Such signature constitutes agreement to the Government’s count unless specific exception is taken.

A copy of the pick-up/order form will be retained by the government.

4.2.2 Delivery: The contractor shall record number of cleaned pieces delivered on the delivery invoice and include the quantity on invoice and the Government representative will verify this information on contractor delivery invoice & Government provided- pick-up/order form. Items delivered will be within 98 percent of items picked up previous deliveries. The delivered laundry shall be clean, dry and shrink-wrapped. The contractor shall provide the tickets and furnish the government the original and one copy.

4.2.3 Missing Articles: Any articles missing from a delivery shall be delivered by the contractor in the next regularly scheduled delivery (if necessary) at no additional cost to the government.

4.2.4 Normal Hours: The contractor shall deliver and pick-up laundry on an as needed basis at the following locations. Bldg. 847: Delivery and pick-up shall be accomplished between the hours of 7:30 A.M. and 3:30 P.M. & Bldg. 570: Delivery and pick-up shall be accomplished between the hours of 8:30 A.M. and 10:30 A.M. Monday, Wednesday or Friday unless otherwise stated or a special order is to be delivered at a designated time agreed upon by the activity management and the contractor or his/her representative.

4.2.5 Locations:

United States Central Command (USCENTCOM) Building 847, located at 8415 Marina Bay Drive, MacDill AFB, Florida (CENTCOM Supply) and USCENTCOM Building 570 located at 7117 S Boundary Blvd, MacDill AFB, FL. (CENTCOM Flag Mess)

4.3. SPECIFIC REQUIREMENTS

4.3.1 : The Contractor shall not allow cameras or recording devices to be on the site (CENTCOM) nor photographs or recordings to be taken without the written permission of the Facility Office Representative (FOR).

4.3.2 : The use or possession of cell phones and other electronic devices is prohibited within or adjacent to USCENTCOM facilities.

4.3.3 : The contractor shall comply with all security controls in place at the work site, to include escort requirements, access badges, and vehicle search and security clearances. The contractor shall not employ persons for work on this project if such employee(s) are identified by the Government as a potential threat to the health, safety, security, general well-being or the operational mission of the U.S. Central Command and its population. Unclear contractor personnel shall have a Government escort and must remain at all times with provided escort to meet site access requirements.

4.3.4 The contractor will invoice using Wide Area Workflow.

4.4 CONTRACTOR-FURNISHED PROPERTY, SERVICES, AND EQUIPMENT

4.4.1 The Contractor Shall Furnish:

a. Items identified in section 4.5 (Workload Estimates)

b. Delivery vehicles

c. All packing and marking materials

d. Laundry carts

e. Delivery tickets

f. Any other supplies, materials and equipment necessary to perform the services required by this contract.

g. A facility equipped and ventilated so as to prevent dissimulation or contaminates. The ventilation system should include adequate intake filtration exchange rate and exhaust in accordance with all state and federal requirements. The contractor’s facility shall be subject to inspection of sanitary conditions at any time by a representative of the government.

h. Two laundry carts for staging

4.5 MONTHLY WORKLOAD ESTIMATES

USCENTCOM Flag Mess

*Colors: Royal Blue, Forrest Green, Black, Red, and White

ITEM Frequency/Volume Oven Mitt/ Hot Pad 4 Monthly Napkin 375 Monthly (75 Each Color) * Placemats 375 Monthly (75 Each Color) * Black Aprons 20 Monthly Table Cloth (61x61) 150 Monthly (50 Each Color) * Table Cloth (52x114) 125 Monthly (25 Each Color)* Table Cloth Round (132”) 30 Monthly (20 Black & 10 Blue) Table Skirts (13’x 3’) 30 Monthly (20 Black & 10 Blue)

4.6 METHOD OF FINISH

2. P : PRESS

3. H : RETURN FINISHED WORK ON HANGERS COVERED IN PLASTIC BAG

4. WP : WRAP FINISHED WORK IN PLASTIC

Oven Mitt/ Hot Pad WDF, 2 in each bundle Napkin, WDF, P, WP, 10 in each bundle Table Cloth and place mats WDF, P, WP, 10 in each bundle Black Aprons WDF, WP, 5 in each bundle Table Skirts WDF, P,WP, 5 in each bundle

5.0 6TH AIRCRAFT MAINTENANCE SQUADRON SERVICES SUMMARY

The Services Summary identifies the performance objectives and performance thresholds for all critical tasks associated with providing the services outlined in this PWS for the 6th Aircraft Maintenance Squadron. Cleaning rags will be used for cleaning purposes of oils, grease, and solvents. This section contains only those items considered most important for mission accomplishment. The performance objectives are those services/tasks required in the PWS. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success. The Government expects the Contractor to perform at the acceptable levels throughout the life of the contract. Contractor will provide and service items specified in Sec. 5.4.

5.1 PERFORMANCE OBJECTIVES

SS Number Performance Objective PWS

Para Performance Threshold

AMXS SS-1 Linen Pick-Up and Scheduling Contractor shall coordinate as required and respond within specified time frames.

5.2 95% of the time

AMXS SS-2 Linen pick-up and delivery activities are completed in a professional manner.

5.2 95% of the time

AMXS SS-4 Linen must be bundled 5.5 98% of the time.

AMXS SS-5 Workmanship & Sanitation Each bundle of delivered laundry will be examined for cleanliness

1.10 98% of the delivered laundry shall meet the

5.2 PICK UP AND DELIVERY

The Contractor shall pickup soiled laundry and deliver clean laundry to the Maintenance Squadron at Bldg. 6 Consolidated Tool Kit Room, Monday through Friday, except Holidays & Base down days. When a holiday or base down day occurs on a scheduled pick up or delivery day, the scheduled pickup and delivery will be performed on the first workday following the holiday (Monday through Friday). All pick up and deliveries shall be accomplished between the hours of 11:00 A.M. and 12:30 P.M.

5.3 CONTRACTOR-FURNISHED PROPERTY, SERVICES AND EQUIPMENT

5.3.1 The contractor shall provide all laundry carts required to facilitate the pick-up of soiled laundry and delivery of the clean linen. The delivery vehicle shall keep the soiled laundry separated from the clean during transport and interim stops.

5.3.2 The contractor shall furnish:

5.3.2.1 All cleaning rags as listed in Section 5.4 (Workload Estimates)

5.3.2.2 Delivery vehicles

5.3.2.3 All packing and marking materials

5.3.2.4 Laundry cart (1) for staging

5.3.2.5 Delivery tickets

5.3.2.6 Any other supplies, materials and equipment necessary to perform

5.4 MONTHLY WORKLOAD ESTIMATES

6TH AMXS

ITEM Frequency/Volume Lint Free Cleaning Rags 12”x12” or 15”x15” 3000 Monthly

5.4.1

Historical information reflects that maintenance will require an exchange of 1500 cleaning rags every two weeks in order to operate their facilities.

5.5 METHOD OF FINISH

2. P : PRESS

3. H : RETURN FINISHED WORK ON HANGERS COVERED IN PLASTIC BAG

4. WP : WRAP FINISHED WORK IN PLASTIC

Cleaning Rags WDF 200 in each bundle

5.5 SPECIFIC REQUIREMENTS

The contractor will invoice using Wide Area Workflow.

6.0 APPENDICES

Appendix A - Applicable Publications and Forms

Appendix B – Definitions

Appendix C – Entry Control Procedures

Appendix D – AF Inns Standards – Linen Specifications

Appendix E – Sample Order Form

APPENDIX A

APPLICABLE PUBLICATIONS AND FORMS

Publications and forms applicable to the Performance Work Statement are listed below. The publications have been coded as mandatory or advisory. The contractor is obligated to follow those publications coded as mandatory and shall be guided by those coded advisory to the extent necessary to accomplish the requirements of this PWS. The publications are mandatory to the extent (that is a specific procedure, in a paragraph, section chapter or volume) specified in the PWS. All publications and forms listed will be made available by the government at the start of the contract. The government will maintain the publications. Supplements and amendments to the publications from any organizational level may be issued during the life of the contract.

Changes in the contract price due to supplements and amendments shall be considered under the “changes” clause. The contractor shall immediately implement those changes in publications, which result in a decrease, or no change in contract price. Prior to implementation any such revision, supplement, or amendment that will result in an increase in contract price, the contractor shall submit to the Contracting Officer a price proposal. Said proposal shall be submitted within 30 days from the date the contractor receives notice of the revision, supplement or amendment giving rise to the increase in cost of the performance. Failure to submit the proposal as provided above, shall entitle the government to perform in accordance with such change at no increase in price.

DATE OF

REGULATION

International Fabricare

American Institute of Laundering

Institute of Industrial Laundering

MANDATORY ADVISORY

X

X

X

PUBLICATION

Latest Edition

Latest Edition

Latest Edition

TJC – The Joint Commission X Latest Edition Manual

CDC-Center for Disease Control X Latest Edition Guidelines for Laundry in Healthcare Facilities

OSHA Regulation (Standards-29CFR) X Latest Edition Blood borne Pathogens 1910.1030

APPENDIX B

DEFINITIONS

1.0. STANDARD DEFINITIONS

1.1 Defective service: A service output that does not meet the standard of performance specified in the contract for that service.

1.2 Lot: The total number of service outputs in a surveillance period, as defined in the

Performance Objective column of the SS.

1.3 Performance Threshold: The point that divides acceptable and unacceptable performance of an outcome-based requirement.

1.4 Services Summary: Identifies the key service outputs of the contract that will be evaluated by the government to assure contract performance standards are met by the contractor.

1.5 Quality Assurance. Those actions by the government to assure services meet the requirements of the Performance Work Statement (PWS).

1.6 Quality Assurance Surveillance Plan (QASP): An organized written document used for quality assurance. The document contains specific methods to perform surveillance of the contractor.

1.7 Quality Control: Those actions taken by the contractor to control the performance of services so that they meet the requirements of the PWS.

1.8 Random Sampling: A sampling method in which each service output in a lot has an equal chance of being selected.

1.9 Sample: A sample consists of one or more service outputs drawn from a lot. The number of outputs in the sample is the sample size.

2.0 TECHNICAL DEFINITIONS PERCULIAR TO THE PWS

2.1. Laundering. The process by which soiled fabric items are treated and cleaned include: cleaning by mechanical action or by hand in water solutions of detergents and other additives. For the purpose of the contract, the term includes replant treating, peroxide, bluing, chemical rinse (scouring, starching, ironing and pressing operations as appropriate to the type and nature of soil and other agent for controlling the growth of microorganisms such as molds and bacteria.)

2.2 Unserviceable Items: No longer usable or repairable for purpose intended.

2.3. Clean: Finished articles are dry, free of visible soil, lint and objectionable odors.

2.4. Exchange Cart System: A system by which clean and serviceable laundry carts are available for use within the activity at all times to hold laundry.

APPENDIX C

MacDill AFB CONTRACTOR SECURITY APPENDIX

INSTALLATION ENTRY CONTROL PROCEDURES FOR ALL CONTRACTORS

The following appendix provides information from Air Force Instruction 31-101 and local supplements on requirements for entering and conducting business while on MacDill Air Force Base (MAFB), Florida.

1. Contract Award.

1.1. Upon award of a contract, all contractors (including Small Purchase contractors), will have background checks conducted on all employees (including subcontractors or temporary employees) requiring access to MAFB.

1.2. The base Point of Contact (POC) is the unit or the base contracting office administratively who services the contract. The authorized format used for submitting employee personal information for background checks is located at Attachment 1, Request for Background Check.

1.3. The contractor is responsible for providing their employees’ personal information to their base POC. Failure to provide all personal information required or providing fraudulent information will result in the employee’s base access being denied.

1.3.1. Full name to include middle names or any known alias.

1.3.2. Date of Birth.

1.3.3. Social Security number.

1.3.4. Driver’s license number and state of issue.

1.3.5. Project name and contract number.

1.3.6. Requestor’s name.

1.4. Each base POC is appointed by their commander or management director on DD Form 577, Appointment/Termination Record – Authorized signature, and forwards a signed copy to the Visitor’s Reception Facility (VRF) annually.

1.5. The base POC sends a request, via email, to the 6 SFS/Background Check email address, which can be located on the Global Listing (MacDill). Personal employee information will be included on Attachment 1, Request for Background Check/Entry Access List (EAL).

1.6. The 6th Security Forces Squadron (6 SFS) will, upon receiving the EAL from the base POC, conduct a background check of contractor personnel using the approved local, state, and federal government web sites.

1.7. Any contractor employee found to have a criminal conviction listed below or have an outstanding warrant(s) will not be allowed entry to the base.

1.7.1. US Citizenship, immigration status, or Social Security Account Number that cannot be verified.

1.7.2. Barred from entry/access to any military installation or facility.

1.7.3. Wanted by federal or civil law enforcement authorities, regardless of offense/violation.

1.7.4. Name appears on any federal agency’s "watch list or “hit list” for criminal behavior or terrorist activity.

1.7.5. Any conviction for firearms or explosive violations within the last three years.

1.7.6. Incarcerated for 12 months or longer within the past three years, regardless of the offense.

1.7.7. Any conviction of espionage, sabotage, treason, terrorism, murder.

1.7.8. Conviction of a sexual assault, armed assault/robbery, rape, child molestation or kidnapping.

1.7.9. Drug possession with intent to sell or drug distribution.

1.8. Upon completion of the background check, the results will be electronically mailed to the requesting base POC. The email response will state whether the applicant is approved, denied, or pending further review by 6 SFS/S5 and base legal. Contract employee(s) approved for base access will report to the VRF, Building 1089 to retrieve the AF Form 75, Visitor Pass.

1.9. Background checks are valid for two years unless the person is terminated from the job, or is involved in a serious offense as listed paragraph 1.7. Requests for base access exceeding the two year period will require another background check.

1.10. The base POC identifies and appoints responsible contractor supervisors to sponsor sub-contractors and contract workers on base to perform services for no more than five business days (short-term) without a completed background check. Subsequent sponsorship (long-term) will require the proper completed background check by the VRF.

1.11. The base POC is responsible for identifying and retrieving all AF Form 75’s from the contract employees once the contract has expired or the contract employee’s employment is terminated and returns the passes to the VRF.

2. Contractor Visitor Passes for Entry to MAFB

2.1. The base POC completes Attachment 2, Request for Issuance of AF Form 75, and the contract employee hand carries the request to the VRF for issuance of the AF Form 75 for the duration of the contract, not to exceed one year.

2.2. Contractors must possess the proper photo identification media (driver’s license/state identification card, military identification card, or other authorized U.S. governmental photo media) to be issued a base pass. Non-U.S. citizens must provide original Immigrations & Naturalization Service photo media and Social Security card.

3. Contractor Vehicle Passes for Entry to MAFB

3.1. Operators of vehicles must provide the following documentation to register vehicles.

3.1.1. Valid driver’s license.

3.1.2. Valid vehicle registration agreement.

3.1.3. Valid insurance.

3.2. Operators are required to sign a consent to search and impoundment disclaimer upon receiving their vehicle pass.

4. Contract, Commercial, and/or Oversized Vehicles

4.1. All contractor, commercial, and oversized vehicles must enter MAFB through the Tanker Way Gate located off Interbay Boulevard.

4.2. The following are considered “commercial or oversized” vehicles.

4.2.1. All vehicles registered and licensed with “commercial” license plates, regardless of state of issue.

4.2.2. All vehicles, regardless of type, license plate, or size having more than two axles.

4.2.3. All vehicles displaying a commercial plaque, logo, or emblem.

5. Contractor Vehicle and Personnel Processing Requirements

The Tanker Way Gate is open for personnel and vehicle processing from 0530 – 1700 hours Monday through Friday and 0530-1000 on Saturday. Holiday hours are 0530-1000; Thanksgiving, Christmas Eve, Christmas and New Year’s Day the gate will be closed. 5.1.

Appendix D

AF INNS STANDARDS

Linen Specifications

(Updated July 31 2015)

All Air Force Inns linen and towels were to be converted to white, effective 1 Oct 2007. The current standard of white linens, blankets, and towels went into effect 1 Oct 2011. The changes to linen per the June 2013 update must be implemented as current linen stock is replaced.

The specifications contained herein are mandatory (to include rented linens) to maintain quality throughout Air Force Inns.

Pillow protectors The white pillow protector must be T180 percale, 55/ /45 cotton/poly blend. Must be finished with an inside hem (to eliminate loose threads) and tuck-in style opening. All pillow protectors must be available in standard sizes with easy care wash and dry.

Washable pillow The pillow must be durable white 100% polyester shell filled with 100% dry-fiber, regenerated polyester; odorless and hypoallergenic. Pillow must be machine washable. Pillows can be ordered in standard size, (20"X 26") with 24 oz. fill.

Pillowcases The white pillowcases must be T250, single pick construction, 60/40 poly/cotton blend. They must have a premium crease-resistant finish with 3” hems. Hem thread color must identify sizes. Must be available in standard size and king size with easy care machine wash and dry.

Blankets The white blankets must be T230, hypoallergenic, and 100% cotton cover with a synthetic fiberfill, eco-friendly fill made from recycled material and an 8” sewn through box construction to keep fill in place. Must be easy care machine wash and dry. Blankets must be available in all sizes ranging from twin to king. Twin must be 66” x 90” with a fill weight of 14 oz./(Ship Wt. 4-6 lbs. per blanket), full/ queen must be 90” x 90” with a fill weight of 18 oz./ (Ship Wt. 5-8 lbs. per blanket), king must be 108” x 90” with a fill weight of 23 oz./ (Ship Wt. 7-9 lbs. per blanket).

Mattress pads The white mattress pads must be machine thread quilted, 50/50 poly cotton top and bottom, with a 3.6

oz. polyester fill. They must be hypoallergenic, tear resistant, easy to maintain, with a spandex anchor band placed 12.5” from each corner and reverse grip, facing the mattress, in order to provide a secure guaranteed fit on mattresses up to 14" thick. Mattress pads must be available in all sizes ranging from twin to king.

Sheets The white sheets flat and fitted must be T250, single pick construction, 60/40 poly/cotton blend. The sheets must have a premium crease-resistant finish. Flat sheets must have 2" x 2" hems. Hem thread color must identify sizes. Hem thread for all sheets will be: white for full, red for queen, navy for twin and gold for king sheets. Fitted sheets must fit mattresses up to 14” thick. Sheets must be available in all sizes ranging from twin to king.

Towels The white terry must be 100% ring-spun, combed, long staple cotton. All terry products must be pre-washed and pre-laundered out of the box. The product must be bleached white. The terry towels, hand towels, and washcloths must have a pre-shrunk dobby (decorative) border ½ or ¾ in. width. The selvage edge must be made of a fast, tucked selvage not to be greater in width than 1/8" or turned and sewn selvages. Terry made from open-end spun; carded cotton is also not acceptable. The bath towel must be 27” x 54” 17lb, hand towel must be 16” x 30” 4.5lb, washcloth must be 13” x 13” 1.5lb, and bath mat must be at least 21” x 32” 9.5lb.

FYI: The company that currently provides Lodging’s towels, sheets, pillowcases, mattress pads, and blankets is STAR Linen & Supply. POC Cathy Bryant 856-231-0700 ext 210. This is just information and it is not mandatory to use them as your supplier but your linens must meet the specifications that are provided above.

APPENDIX E

Sample Pick Up/Linen Order Request Form

Description Turn In (Linen

Exchange)

Damaged/ Soild

Ordered Delivered/ Received

Comments

Bath Towel Hand Towel Wash Cloth Bath Mat

Sheet, Fitted (Twin) Sheet, Flat (Twin) Sheet, Fitted (Full) Sheet, Flat (Full) Sheet, Fitted (Queen) Sheet. Flat (Queen) Pillowcase (Standard) Blanket (Twin) Blanket (Full) Blanket (Queen) Beadspread/Comforter (Twin) Beadspread/Comforter(Queen) Mattress Cover (Twin) Mattress Cover (Full) Mattress Cover (Queen) Pillow (Standard) Pillow Protector (Standard)

Attention: Linen contractor please deliver items marked in the "Order" colunm

Turn In By: Received By: _