Attachment 1-SOW ICOPARs Reacquisition

Statement of Work for ICOPARS

Attachment 1

STATEMENT OF WORK (SOW)

Internet-based Contractor Operated Parts Store

(ICOPARS)

USAFCENT, Shaw AFB, SC

14 Apr 2010

ICOPARS

TABLE OF CONTENTS

STATEMENT OF WORK (SOW)

Internet-based Contractor Operated Parts Store (ICOPARS)

1.0. DESCRIPTION OF SERVICES. The contractor shall provide all personnel, supervision and any items and services necessary to operate an Internet-based Contractor Operated Parts Store (ICOPARS). The contractor shall furnish automotive and related vehicle parts, automotive chemicals, corrosion control materials, upholstery material, and accessories for approximately 5,500 vehicles/equipment located in the United States Air Force Central (USAFCENT) Area of Responsibility (AOR), which currently consists of: Qatar, Jordan, Egypt, Iraq, Oman, United Arab Emirates, Kuwait, Uzbekistan, Afghanistan, Pakistan, Turkmenistan, Kyrgyzstan, Tajikistan, Kazakhstan, Iran, Saudi Arabia, Yemen, Bahrain, Sudan, Ethiopia, Kenya, Somalia, Djibouti, Syria, and Lebanon. Personnel ordering/receipting parts at each location redeploy approximately every 180 days. Specialized tools may be purchased under this contract when approved by the Contracting Officers Representative (COR). Services for repair/rebuilding/remanufacturing are not authorized under this contract.

1.1. BASIC PARTS ORDERING PROCESS.

(1) Designated government personnel (DGP) at each location, upon arrival, will coordinate with the COR to attain ICOPARS accounts and passwords.

(2) Upon receipt of their password, DGP will utilize the Internet Based Parts Management System (IPMS) tutorial for training on the parts ordering process.

(3) DGP will utilize the IPMS to order parts in accordance with (IAW) this SOW directly from the contractor. COR approval is not required.

(4) DGP, COR, and the contractor will maintain separate purchase order number (PO#) logs to include at a minimum the PO# , actual cost, and parts received to date.

(5) Ordering notification shall be automatically provided by the IPMS to COR for each order placed. Notification will include the PO#, vehicle registration number/working stock/special order, and work order number.

(6) If pre-approval for purchase of an item is required, IAW this SOW, the contractor shall contact COR for approval prior to ordering. COR will be responsible for notifying customer for any disapproved requests.

(7) The contractor shall fill/ship/track the order and provide an electronic invoice to COR when the order has been receipted by DGP.

(8) DGP will utilize the IPMS to document all receipted parts.

1.2. INTERNET BASED PARTS MANAGEMENT SYSTEM (IPMS). The IPMS shall be created, managed, maintained, updated, and backed up by the contractor. Updates should be in real time. The IPMS shall be user friendly, requiring minimal labor from the government to utilize for ordering parts, invoicing, and surveillance. The IPMS will provide, at a minimum:

(1) A user friendly/intuitive screen for ordering parts.

(2) Program capability to identify parts as either critical or non-critical once input. “Critical” is defined as those parts necessary to return the vehicle to a safe and serviceable condition.

The

Government will identify items as “Critical” upon input of requirement.

(3) Location specific PO#s (contractor generated).

(4) A print option for all orders placed to include the PO#.

(5) Automatic notification, via email, to the COR each time an order is placed and filled to include the PO#, vehicle registration number, work order number, parts cost, and shipping costs for accounting purposes.

(6) By location program management. Each location will only have access to information pertaining to their site.

(7) Status of all orders and deliveries to include in route and completed.

(8) A working stock program by location, established fill levels, and a simplified re-fill process to include prevention of item duplication and COR approval of any changes to working stock fill levels or adding/removing items.

(9) Purchase history by site, vehicle type, shipper, part number, parts cost/shipping costs for the duration of the contract.

(10) Warranty tracking.

(11) Core charge tracking.

(12) Tracking of COR shipping time waivers.

(13) Historical pricing data, as needed, to support items in Schedule B of the contract.

(14) Messaging capability for DGP to communicate directly with the contractor.

(15) East Coast date/time stamping for all transactions.

(16) On-line help/tutorial.

(17) On-line DGP account/password system managed by COR.

(18) DGP listing for all registered users.

(19) Print capability.

(20) Daily data backup.

(21) Program and database security IAW commercially accepted standards.

(22) Integration and data sharing / data import and export capability with the government’s On-line Vehicle Integrated Management System (OLVIMS).

(23) Reports by location/vehicle/time period for PO costs, shipping costs, shipping times, backorders, warranties, cores, and for anything else tracked in the IPMS.

(24) Analysis on delivery times to destination, carrier delivery times, contractor to shipper times, vehicle deadline for parts (VDP) parts delivery times, routine parts delivery times, and other analysis as requested by the government.

(25) Documentation of price comparison for non-price listed (NPL) parts.

(26) Direct order messaging between DGP, COR, and Contractor.

(27) Ability to attach files and upload with messages.

(28) Multiple user account authorization levels for each location.

(29) Notification on location account homepage of any action required by DGP.

(30) Local purchase tracking.

(31) Vehicle application lookup by year/make/model for aftermarket parts.

(32) WAWF tracking and invoice reconciliation.

(33) Funds tracking.

(34) Search function by base/location, work order, vehicle registration number, nomenclature, date ranges, and orders.

(35) Credit tracking (returns and core credits.

(36) Display shipment data for each shipment (weight, dimensions, piece numbers, piece IDs, packing list identifying contents in each piece, TCN or WWX carrier tracking number).

(37) Pre-load working stock data for new location/account.

(38) Pre load vehicle fleet data for DGP to select/enter vehicle registration number on parts request and auto-populate vehicle data fields such as year/make/model.

(39) DGP ability to view vehicle parts request history.

1.3. MISCELLANEOUS PROGRAM REQUIREMENTS.

1.3.1. Each order will be specific to a particular vehicle/work order number, except for approved working stock. All other orders will be approved by the COR to include all tool purchases.

1.3.2. The contractor shall be responsible for questioning all suspect priority parts requests. Example: Hubcaps are ordered “priority”, but are not required for safe and serviceable operation of the vehicle, should be ordered “routine”.

1.3.3. Quotes shall not be required when the contractor orders parts IAW this SOW.

1.3.4. All account/password requests will be approved by the COR.

1.3.5. The government will be responsible for IPMS account management.

1.3.6. The contractor shall make minor changes to the IPMS program when requested by the government (within 5 business days of request).

1.3.7. Each part shall be tagged/marked with the PO#, work order number, registration number, and part number.

1.3.8. When a parts order contains critical and non-critical parts, non-critical parts shall not delay shipment of the critical parts. After all critical parts have been received, all parts pertaining to the order shall be shipped. All remaining parts shall be transferred to a separate PO, and notification will be sent to the DGP and the COR.

1.3.9. The contractor shall provide reports to newly created DGP accounts for parts on order and status, parts shipped but not receipted, working stock listing, core report and warranty report.

1.3.10. Only VDP shall be ordered/shipped “priority”. All other parts shall be ordered/shipped “routine” unless there is a work stoppage. All work stoppage requests will be verified by COR.

1.3.11. The government will provide vehicle information for vehicles that are due for scheduled maintenance 3 months in advance of the scheduled maintenance due date. Contractor shall package and use “routine” ship (not priority) for filter kits for each registration number submitted.

1.3.12. DGP’s will return all cores to the contractor when the core value(s) is/are greater than the shipping cost. All cores must be returned in their original box for full credit. It will be up to the DGP to determine the cost comparison on whether or not the shipping cost exceeds the total core value. Small cores such as starters, alternators, etc. that are not cost effective when shipped individually may become cost effective when combined. A monthly bulk shipment of cores is recommended via Military Airlift (MILAIR). The DGP will utilize the IPMS to identify the items that are being returned versus those that are being kept. Items being returned are to be shipped to the contractor. Forward a copy of the TCMD/1149 to the CORs for tracking and email a copy to the contractor.

1.4. QUALITY OF PARTS TO BE FURNISHED: Parts furnished by the contractor shall meet or exceed the quality of the part furnished on the original piece of equipment. If the original manufacturer has updated the quality of the parts for current production, parts supplied under this contract shall meet or exceed the updated quality. Failure to provide items of such quality shall be cause for rejection and/or return of said item. The burden of proof and cost of analysis rests with the contractor.

1.4.1. CONDITION: Rebuilt/remanufactured or used parts must conform to the original manufacturer's tolerance.

1.4.2. IDENTIFICATION. Rebuilt, aftermarket, and Original Equipment Manufactured (OEM) parts and their packaging shall provide identical brand name, noun, and part number identification, unless approved by COR.

1.5. WARRANTY. The contractor shall convey to the government the same or better warranty against defective parts as is received from the parts supplier. Warranty period begins on the day the government receipts for parts. Approved parts lists containing warranty coverage or other written documentation identifying warranty coverage will satisfy this requirement. Items replaced under the warranty provisions shall have the same period of warranty as the original. The ICOPARS sales slip shall identify specific warranties for all items sold to the government. When items received from the contractor are unserviceable or substandard, they will be returned to the contractor for full credit, to include shipping, or for exchange for a serviceable suitable item. The burden of proof that a part is serviceable or is not substandard is the responsibility of the contractor.

1.6. PARTS PRICING CRITERIA. All parts required under this contract shall be supplied in accordance with the following procedures and categories of parts.

1.6.1. PREFERRED CATEGORY. Except as provided in paragraphs 1.6.1.1, 1.6.1.2, and 1.6.1.3 below, the contractor shall sell all parts in the highest preferred category, as indicated below:

(1) Rebuilt

(2) Aftermarket

(3) OEM

1.6.1.1. LOWEST NET PRICE. When a part is price listed in more than one category, the part shall be furnished and billed in the category resulting in the lowest net price to the government regardless of preferred category. If this provision results in a part being billed and sold in other than the preferred category, the contractor shall do so without prior approval of the government subject to paragraph 1.6.1.2 below.

1.6.1.2. If a part cannot be provided in accordance with paragraphs 1.6.1 or 1.6.1.1 above within the time frames contained in paragraphs 1.10. through 1.10.2., the contractor shall provide the COR with price and availability dates for the part(s) in each of the categories in which they are commercially marketed. The COR shall either accept the proposed delivery date of the most preferred part, authorize the contractor to obtain the part in another category, or take other action in accordance with paragraphs 1.10. through 1.10.2.

1.6.1.3. HALVERSON LOADERS. All parts for Halverson loaders shall be procurrred from the “Free Issue Parts Program” supported by JBT AeroTech Military Programs, formerly FMC Corporation, the manufacturer via email or FAX communication, reference VMP 23-302 Attachment 12 for further guidance.

1.6.2. LOCAL PURCHASE. The contractor shall utilize local vendors associated with each operating location to the fullest extent possible to reduce shipping cost/time. Any taxes, currency exchange costs, or bank fees associated with local purchase shall be billed as a separate line item on both the local supplier’s invoice and the contractor’s invoice, and shall not be included in computing the purchase service charge. DGPs at each location will provide the necessary information to the contractor to establish accounts with local venders.

1.6.3. NON-CONTRACTOR COMMERCIAL PARTS PROCUREMENT. The government reserves the right to procure commercial parts from sources other than the contractor when the contractor is unable to meet delivery requirements.

1.7. ITEMS EXCLUDED FROM THIS CONTRACT. Notwithstanding the requirements in Federal Acquisition Regulation clause 52.216-22, INDEFINITE QUANTITY, the following items are excluded from this contract.

1.7.1. GOVERNMENT-OWNED PARTS. The government shall utilize existing supplies at the location instead of purchasing like items under this contract. Once depleted, base supply stocks of those items shall not be replenished during the life of this contract.

1.7.2. PARTS UNDER MAINTENANCE AND REPAIR CONTRACTS. Parts and material to be incorporated in vehicles or equipment under separate contracts for maintenance or repair (AF Form 9, SF Form 44, or Air Force Government-wide Purchase Card) shall not be purchased under this contract unless approved in writing by the Contracting Officer (CO). Vehicle maintenance may use contract maintenance to repair a vehicle component when it is cost effective to repair the item instead of replacing it (giving consideration to labor required to deliver/pick-up the repaired item, warranty coverage, etc.), when the shop work load is excessive or the replacement part cannot be furnished within the required delivery date that results in a vehicle user mission impairment, or when it may result in unnecessary vehicle down time.

1.7.3. CENTRALLY MANAGED/PROCURED ITEMS. Centrally managed parts shall not be furnished under this contract unless covered by one of the exceptions in paragraph (1) through (4), below.

(1) PARTS COMMONALITY. Parts required for military designed vehicles that are common to commercially designed vehicles, (e. g., an R-11 aircraft refueling truck mounted on a Volvo truck chassis) will be ordered through ICOPARS.

(2) DEFENSE LOGISTICS AGENCY (DLA)/ GENERAL SERVICE ADMINISTRATION (GSA) LOCAL PURCHASE ITEMS. DLA and GSA items coded for local purchase, including Federal Supply Schedule (FSS) items and DLA items purchased from a direct order contract.

(3) DLA/GSA CENTRAL MANAGED ITEMS. DLA and GSA centrally procured items with a unit price exceeding $100.00 for which the estimated delivery date (EDD) is inconsistent with the vehicle user's urgency of need.

(a) DLA and GSA centrally purchased and stocked items not included under paragraph 1.7.3., subparagraph (2) above, with a stock number unit directory (SNUD) price per unit of issue $100.00 or less, must be obtained through ICOPARS.

(b) Tools may be obtained from ICOPARS when a work stoppage exists on a vehicle or a piece of equipment and the tool is not on the shelf in base supply.

(4) The following are excluded from the above policy:

(a) Items that have war reserve requirements, are necessary for the wartime mission, are required to execute the unit deployment mission or are required to support the industrial mobilization base.

(b) Items directly related to the operation of a weapon system or its support equipment.

(c) Items with special security characteristics.

(d) Items of a dangerous nature (i.e., explosives (squibs in aircraft deicers), ammunitions, etc).

1.8. BATTERIES. When automotive batteries (including batteries for electric forklifts) cannot be obtained via sources identified in 1.7. above or through local sources, they shall be purchased through ICOPARS. Sealed, maintenance free type batteries shall be purchased when they are commercially available. Batteries shall be price listed. Contractor shall be responsible to ensure batteries are shipped IAW commercially accepted standards.

1.9. PART RESEARCH AND IDENTIFICATION. When only a military technical order is available (i.e. no parts catalog), government personnel will be required to furnish the year, make, model, and vehicle identification number (VIN) or manufacturer's serial number, initially and as required (reference Appendix C, Vehicle Master List). Part numbers will be furnished when the military technical order is the only parts catalog. Part numbers when furnished by the government are only to assist the contractor in item identification and shall not relieve the contractor from the requirements of paragraph 1.6., Parts Pricing Criteria. All research required for part identification shall be accomplished by contractor personnel.

1.10. DELIVERY REQUIREMENTS. The government reserves the right to cancel individual requests for items at no cost to the government and purchase items from other sources if the contractor fails to meet delivery requirements in subparagraphs 1.10.1. through 1.10.3. below or fails to deliver by the Agreed Delivery Date (ADD). The ADD and parts cost shall be provided by the contractor prior to the time an item is placed on backorder.

1.10.1. VDP PARTS/PRIORITY ORDERS. Parts required to remove vehicles from VDP status and priority orders approved by the COR shall be provided to the shipper within three (3) business days of the contractor receiving the order. Contractor actions to expedite delivery shall include search of alternate sources of supply and consideration of interchangeable items.

1.10.1.1.

When authorized by the CO or the COR non-price listed (NPL) VDP items may be purchased from sources other than required by paragraph 1.14. The contractor shall advise the COR of price differential. When VDP price listed parts are not available from the price-listed sources, the CO or the COR may authorize these parts to be purchased as NPL.

1.10.2. ROUTINE ORDERS. Routine orders shall be provided to the shipper within five (5) business days.

1.10.3. BACK ORDERED PARTS. Parts otherwise authorized for purchase under this contract, which cannot be delivered immediately, are considered back ordered. When back ordered items cannot be furnished within the delivery schedule, the contractor shall provide an EDD and price. The COR will determine if the EDD and cost are acceptable. If acceptable, the EDD becomes the ADD. If not acceptable, or if the contractor fails to deliver the part by the ADD, the government reserves the right to cancel the request at no cost and to purchase the part(s) from other sources.

1.10.3.1.

The contractor shall maintain a current register of all back ordered items and make the register available to the COR on a continual basis. The register shall contain the following information:

(1) Vehicle registration number.

(2) Part number (when known).

(3) Part nomenclature.

(4) Quantity.

(5) Date and time ordered.

(6) Cost or estimated cost.

(7) ADD.

(8) Work order number.

(9) Contract purchase order number.

(10) Base

1.11. SHIPPING REQUIREMENTS.

1.11.1. The contractor shall include a copy of the invoice with each shipment that list the part, cost, shipping cost, warranty, core charge, and any other pertinent data.

1.11.2. Contractor and the contractor’s vendors shall be responsible for working with commercial carriers to receive government shipping rates.

1.11.3. Direct shipment from the vendor is required if vendor to contractor shipping costs are incurred. Contractor shall retain responsibility for all vendor direct shipments.

1.11.4. Selection of a carrier shall be based on priority of parts. Priority shipments shall be shipped via the World Wide express (WWX) Carriers. Routine shipments shall be shipped via the United States Postal Service (USPS) or Defense Transportation (DTS); the contractor shall choose the most cost effective method.

1.11.5. The contractor shall request the Transportation Control Numbers (TCNs) from the Transportation Management Office within the USCENTCOM AOR they are shipping the cargo to. If this cannot be accomplished, the USAFCENT A4 LGT will provide the TCN required for the shipment.

1.11.6. Bulk/consolidated shipping shall be utilized when cost effective and priority permits. The contractor shall bulk ship at least once a week to each location. The cost of bulk shipments shall be prorated based on the cost of each item.

1.11.7. The contactor shall be responsible for resolving all customs issues.

1.11.8. The contractor shall mark all packages with the following: the Unit Designator/Address, the Unit DSN Phone # and “USAF VEHICLE MAINTENANCE”.

1.11.9. Packaging price list - The contractor shall provide a packaging price list for glass, engines, transmissions, and body panels. All other packaging costs not contained on the price list will be approved by COR.

1.11.10. The contractor shall be responsible for all commercial shipments to include costs associated with loss and damage. The government will be responsible for all loss and damage involving the DTS.

1.11.11. The contractor shall use the World Wide Express (WWX ) government contract for commercial carriers (Fed Ex, DHL, and UPS) for all priority shipments under 150 lbs. https://public.amc.af.mil/business/wwx/contracts.htm contains the “WWX Contract”. All priority shipments over 150 lbs will be shipped using the DTS “777 or 999” priority code or (IHX) for priority shipments up to 300 lbs, whichever is most cost effective.

1.12. DELIVERY TRACKING. The contractor shall be responsible for tracking all shipments to final destination.

1.12.1. The contractor shall provide status on all DTS shipments that have not arrived at final destination within 2 weeks of the shipping date.

1.12.2. The contractor shall be responsible for establishing a Global Transportation Network (GTN) account for tracking DTS shipments. GTN accounts can be obtained at the following site: https://www.gtn.transcom.mil/index.jsp

1.12.3. The contractor shall be responsible for inputting shipment status into the IPMS.

1.12.4. The IPMS shall produce a shipment status report to include date shipped, tracking number, carrier, EDD, and date received.

1.12.5. The Contractor shall communicate directly with each location to confirm receipt of shipments.

1.13. SALES SLIPS. Electronic sales slips for completed orders (part receipted by DGP) shall be provided to the COR daily, via email, in a simple print file, in PO number order, and shall include the following:

(1) Date.

(2) Vehicle/equipment registration number, “Working Stock”, or “Special Order”.

(3) Work order number (not required for working stock purchases or special orders).

(4) Part number, descriptive noun, and manufacturer.

(5) Unit of issue and quantity.

(6) Unit price, discount, and total price for each item.

(7) Total price for all items listed.

(8) Period of warranty (total ticket or by line item entry when warranty periods differ).

(9) Category of part (new, rebuilt, or used).

(10) For price listed parts: The price list and page number.

1.13.1. CREDITS. In the event warranted parts, parts erroneously supplied, or acceptable cores previously charged, are returned for credit, the contractor shall immediately prepare a PO in the same manner as for a sale for the full amount as originally charged for the item and/or core. In the event the government returned core did not receive full credit from rebuilder, the contractor shall immediately bill the government for the difference with receipt of the original builder’s invoice.

1.14. OBTAINING NON PRICE LISTED PARTS.

1.14.1. Any one NPL item or group of NPL items that exceeds $3,000 shall be competed among at least 3 vendors and obtained from the vendor providing the best value.

NOTE: The contractor shall provide a copy of a competitive abstract electronically on the IPMS reflecting the sources, prices quoted, and delivery information. The vendor selected shall be annotated. If the vendor selected is not the lowest price, further documentation shall be provided to explain determination not to obtain from lowest priced vendor (i.e. delivery schedule). The government reserves the right to purchase NPL items above $3,000 from sources other than this contract.

1.14.2. SERVICE CHARGE FOR NPL PARTS. The service charge shall be computed on the subtotal of parts only; transportation charges shall not be included in computing the NPL service charge.

1.15. PRICE LISTS.

1.15.1 A hard copy and/or electronic version (preferable) of each price list, and supporting catalogs required to identify each part number, shall be maintained up-to-date. Price lists shall be available for review by authorized Government representatives as requested. If a soft-copy version of the catalog is not available, the catalog shall be scanned and provided electronically. Price list revisions will be supplied directly to the COR from the manufacturer when possible. If price lists revisions are not available directly from the manufacture, the contractor will supply the price list to the Government in a legible and user friendly format. The COR will be able to contact the manufacturers by phone to verify the accuracy of each price list when required. The COR will review and approve the price lists prior to forwarding to the Contracting Officer. Once the price list is approved the COR will inform the contractor. Revisions to the existing price lists will be updated monthly.

1.15.2. All superseded or revised pages, sections, parts, etc., of price lists shall be maintained by the contractor and provided to the COR.

1.16. INVOICING. On the last workday of each month, the contractor shall submit an electronic invoice via Wide Area Workflow (https://wawf.eb.mil/), to the COR.

1.17. On-line Vehicle Integrated Management System (OLVIMS) Formatting:

Below is the basic structure for OLVIMS

FIELD

DESCRIPTION

DATA

POS

TYPE/

CLASS

REMARKS

Vehicle Reg

Number

FIELD

DESCRIPTION

DATA

POS

TYPE/

REMARKS

than W close work order date, except when a D is placed in the Charge Code position.

COPARS Sales

Slip Number

NOTE: What follows is the second part of a PZ replay. This card must immediately follow the PZ is part of i.e. PZ information\

P2 information/

PZ information\ P2 information/

FIELD

DESCRIPTION

DATA

POS

TYPE/

REMARKS

FIELD

DESCRIPTION

DATA

POS

TYPE/

REMARKS

Parts Status

Code

Warranty Length

Days

Warranty Length

Miles

The file that is provided must be a flat ASCII file, no special characters are permitted. The file must be named in this manner, ?(your site code)VQDMMDD.BA1, if your site code is 1 the file name may look like this 1VQD0501.BA1. This would indicate that the file is a daily replay file for site code 1, dated May 1. The very last line in the file must contain 'XX' in positions one and two. The COR is the POC for the OLVIMS system.

2.0. SERVICES SUMMARY (SS)

SS-2

IPMS Capability/Management

SS-3

Selection of Carrier and Priority vs. routine shipments

3.0. GOVERNMENT FURNISHED FACILITIES, EQUIPMENT, AND UTILITIES.

3.1 The Government shall provide contractors with Active Gold Software for the duration of the contract. Contractor shall be issued Common Access Cards (CAC) permitting required access to GTN, (Global Transportation Network) MIL-AIR shipping. AFFARS clause 5352.242-9001 Common Access Cards (CACs) for Contractor Personnel is included in the contract.

4.0. General Information:

4.1. PERSONNEL.

4.1.1. CONTRACT MANAGER. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall be available during hours specified in 4.5.1.

4.1.2. The contract manager and alternate(s) must be able to read, write, speak, and understand English.

4.2. QUALITY ASSURANCE. COR will evaluate the contractor's performance under this contract IAW the Performance Plan. COR will be located at Shaw AFB, SC.

4.2.1. The Contractor Performance Assessment Reporting System (CPARS) is the method used to record evaluations of contractor performance The Contractor shall update the CPAR at least annually.

4.3. QUALITY CONTROL. Contractor shall develop and maintain a quality program to ensure services are performed IAW commonly accepted commercial practices for the operation of an internet based ordering system. The contractor shall develop and implement procedures to identify and prevent defective services from occurring. The contractor shall provide a quality control plan prior to contract start.

4.4. GOVERNMENT LIABILITY. The government shall not be liable for any loss or damage to the contractor's property, including stock, or for expense incidental to such loss or damage.

4.5. HOURS OF OPERATION.

4.5.1. The USAFCENT AOR is a 24/7 operation including holidays. The contractor shall be open 6 days a week; 0600 EST to 1600 EST Monday thru Friday, 0600 EST to 1100 EST on Saturdays, and closed on Sundays. Shipments shall be made 6 days a week to include holidays (exception Thanksgiving and Christmas) when shipping capability exists.

4.5.2. The IPMS shall be available 24/7, except for scheduled downtime approved by the COR. Daily functions, such as daily backups, should not limit access to the customer ordering process.

4.5.2.1. Service Interruptions. Contractor is required to maintain a Service Interruption Plan. The plan shall address possible causes for interruptions including, but not limited to, natural disasters (e.g., hurricanes, tornados, and floods), equipment failure, and employee disputes or strikes. The plan must define the following at a minimum: 1) cause of interruption, 2) detailed plan of action (including Government notification), and 3) estimated time for establishment of temporary services. The Contracting Officer shall approve the plan prior to implementation.

4.5.3. The COR will be available 0600 EST to 1600 EST Monday – Friday, except for all Federal holidays. DGP will be primarily available 0600 to 1800 local time, 7 days a week.

4.6 SECURITY REQUIREMENTS FOR UNCLASSIFIED CONTRACTS

The following security requirements are required Statement of Works (SOW’s) (SOW) when contract work does not involve access to classified information.

4.6.1. Listing Of Employees. The contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number and type of investigation if contract work involves unescorted entry to Air Force restricted areas or other sensitive areas designated by the installation commander. The list shall be provided to the Program Manager and sponsoring agencies Security Manager. An updated listing shall be provided when an employee's status or information changes.

4.6.2. Security Training. The contractor ensures all contractor employees receive initial and recurring security education training from the sponsoring agencies security manager. Training must be conducted IAW DOD 5200.1-R, Information Security Program Regulation, and AFI 31-401, "Information Security Program Management". Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31- 101, The Air Force Installation Security Program.

4.6.3. Pass And Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees. Contractors cannot sponsor other contractors on base. Only government employees (military or civilian) are authorized to sponsor contractors.

4.6.4. Retrieving Identification Media. The contractor is responsible for retrieving all identification media from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc. The contractor shall return retrieved items to the Security Forces Pass and Registration Office.

4.6.5. Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

4.6.6. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle.

4.6.7. For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.6.8. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

4.6.9. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.6.10. Controlled/Restricted Areas. (IF APPLICABLE) The contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies Security Manager before a Restricted Area Badge will be issued. Contractor employees must have a completed National Agency Check, Local Agency Check, Credit Check (NACLC) investigation before receiving a Restricted Area Badge.

4.6.11. Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

a. The contractor shall immediately report to the Quality Assurance Evaluator (QAE) or Program Manager any occurrences of lost or duplicated keys.

b. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

c. The contractor shall prohibit the use of keys, issued by the government, by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

5.0. APPENDICES.

5.1. Appendix A – Standard Definitions

5.2. Appendix B – Applicable Publications

5.3. Appendix C – Vehicle Master List

Appendix A

STANDARD DEFINITIONS

The following definitions of terms shall apply through this contract:

5.A.1. SPECIAL PURPOSE VEHICLES are defined as all vehicles designed to meet a specialized requirement. (This includes specially designed items such as aircraft towing tractors, aircraft rescue cranes, and so forth.)

5.A.2. CENTRALLY MANAGED/PROCURED PARTS are vehicle parts, which are procured, stored, and issued by other government agencies.

5.A.3. VEHICLE DOWN FOR PARTS (VDP). Vehicles rendered inoperative due to lack of parts or accessories.

5.A.4. REPAIRABLE CORE EXCHANGE VALUE PRICE LIST. A standard credit value price list to apply to Exchange Parts that are to be exchanged for new or rebuilt parts, which is published by parts rebuilders or parts manufacturers.

5.A.6. CORROSION CONTROL MATERIALS. Defined as vehicle paint, primer, and related materials such as bonding agents and eliminators shall be issued with material safety data sheets (MSDS).

5.A.7. VEHICLE DESIGN TYPES.

(a) Commercially designed. A vehicle type designed for commercial sale and usage. It is built to the manufacturer's specifications and is purchased by the government without major changes.

(b) Military designed. A vehicle type having military characteristics resulting from military research and development processes, designed primarily for use by forces in the field in direct connection with or support of, combat or tactical operations. (These vehicles are usually assigned a K, L, or M designator in their registration number.)

5.A.8. USAFCENT AOR – The US Air Force Central’s Area of Responsibility currently consists of the following countries: Qatar, Jordan, Egypt, Iraq, Oman, United Arab Emirates, Kuwait, Uzbekistan, Afghanistan, Pakistan, Turkmenistan, Kyrgyzstan, Tajikistan, Kazakhstan, Pakistan, Iran, Saudi Arabia, Oman, Yemen, Bahrain, Egypt, Sudan, Ethiopia, Kenya, Somalia, Djibouti, Syria, and Lebanon. This list is subject to change.

Appendix B

APPLICABLE PUBLICATIONS

The Publications applicable to this SOW are listed below. The publications and forms have been coded as mandatory or advisory. The contractor is obligated to follow those publications and use those forms coded as mandatory to the extent (that is, a specific procedure in a paragraph, section, chapter, or volume) specified in the SOW. "THE GOVERNMENT WILL MAINTAIN ALL LISTED PUBLICATIONS." Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract. The contractor shall immediately implement those changes in publications, which result in a decrease in contracting price, the contractor shall submit to the CO a price proposal and obtain the prior approval of the CO. Said price proposal shall be submitted within thirty (30) calendar days from the date the contractor receives notice of the revision, supplement, or amendment giving rise to the increase in the cost of performance. Change in the contract price due to supplements or amendments shall be considered under the "CHANGES" clause. Failure of the contractor to submit a price proposal within thirty (30) calendar days from the date of receipt of any change shall entitle the government to performance with such change at no increase in contract price.

PUBLICATION

DOD 5500.7R

Appendix C

VEHICLE MASTER LIST

Please see attached excel file for Appendix C.

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