Atch_1_-_PWS_-_6_Jan_16.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

DINING FACILITY ATTENDANT (DFA) SERVICES

JOINT BASE LANGLEY-EUSTIS

SOLICITATION NUMBER FA4800-16-R-0001

TABLE OF CONTENTS

TITLE

1.0 SCOPE OF WORK

2.0 SERVICES SUMMARY

3.0 GOVERNMENT PROPERTY AND SERVICES

4.0 CONTRACTOR FURNISHED ITEMS

5.0 CONTRACT MANPOWER REPORT

APPENDIXES

APPLICABLE PUBLICATIONS AND FORMS

ACRONYMS

TECHNICAL EXHIBITS

TECHNICAL EXHIBIT A – WORKLOAD DATA

TECHNICAL EXHIBIT B – RECOMMENDED CLEANING SUPPLIES

TECHNICAL EXHIBIT C – GOVERNMENT FURNISHED FACILITIES

1.0. SCOPE OF WORK. The Contractor shall provide all personnel and support necessary to perform Dining Facility Attendant Services. The Contractor shall perform the requirements, conform to the professional standards, and follow all applicable instructions and directives as identified by this PWS.

Joint Base Langley-Eustis food service operation consists of two main dining facilities managed by the 633d Force Support Squadron; the Resolute Café (Fort Eustis), Crossbow Dining Facility (Langley), and an expandable flight kitchen, Raptor Café (Langley). Each facility will be managed by the assigned DoD official (military or GS civilian) who will serve as the dining facility supervisor, and be responsible for its overall administration and performance. The Resolute Café and the Crossbow Dining Facility include carry out service during all meal periods to customers requesting it. Raptor Café is a carry out service dining facility; with its flight kitchen providing boxed meals for passengers and crews in support of flying missions on a 24 hours basis and to customers requesting them in support of ground operations. The estimated quantities of work are listed in Technical Exhibit (TE) A. The contractor shall submit Point of Sale (POS) reports and documentation daily Monday thru Friday (to exclude bank holidays) to the food service accountant.

1.1. DESCRIPTION OF SERVICES.

1.1.1. General. The Contractor’s tasks for the Resolute Café, the Crossbow dining facility and the Raptor’s Café operations shall include, but are not limited to, the following: serving and replenishing food; performing cashier services, cleaning dining facilities (to include both dining rooms, kitchen and bathrooms), equipment and utensils; cleaning tables in the dining areas; handling food, supplies, and equipment; and maintaining quality control.

1.1.2 Special Requirements. The Contractor shall perform the following additional tasks in the event of contingency, emergencies or special events: cooking; baking; serving and replenishing food; preparing vegetables and fruits for the salad bar to ensure continued service and line servers.

1.1.3. Operational Requirements and Specific Tasks.

Services at the Resolute Café shall be performed in accordance (IAW) with the applicable Army regulatory guidance and services at the Crossbow and Raptor Café shall be performed IAW Air Force specific regulatory guidance.

1.1.3.1. Subsistence and Material Handling Rooms. The Contractor shall be responsible for dusting shelves, sweeping and mopping floors in cold storage and dry storage areas.

1.1.3.2. Food Preparation Surfaces. The Contractor shall prepare foods that are the Contractor’s responsibilities on surfaces that have been cleaned, rinsed, sanitized, and dried.

1.1.3.3. Protection of Washed Foods. The Contractor shall store food not subject to further washing or cooking before serving, in a way that protects it against cross contamination.

1.1.3.4. Preparation of Fruits and Vegetables. Contractor personnel shall perform the following functions in connection with the preparation of raw fruits and vegetables.

1.1.3.4.1. Obtain and transport required quantities from storage to preparation areas.

1.1.3.4.2. Prepare items by washing, scrubbing, peeling, cutting and paring as required, using care to avoid waste.

1.1.3.4.3. Transport ready-to-cook items to designated areas.

1.1.3.4.4. Return unused quantities to storage.

1.1.3.5. Menu Boards. The contractor shall post and maintain all menu boards at the Crossbow Dining Facility and the Raptor’s Café. Post menu and prices for all meals during the day before the start of the breakfast meal. Post menu and price changes within five minutes of notification.

1.1.3.6. Service of Food. The contractor shall be responsible for the service of food at the Raptor Café daily, Monday – Friday. During Unit Training Assemblies (UTA) weekends, the contractor shall be responsible for the same tasks. The contractor shall be responsible for the service of food at the Crossbow Dining Facility during Unit Training Assemblies (UTA) weekends. The Contractor shall provide food preparation service (cook support) for all menus to meet the performance requirements below:

1.1.3.6.1. The Contractor shall prepare and serve food in standard portions, IAW the Army Food Management Information System (AFMIS) Technical Manual-412 line standards, and IAW PREFACE TO THE UNITED STATES AIR FORCE FOOD SEVICE MENU serving standards, unless the patron requests smaller portions;

1.1.3.6.2. Move full serving containers to serving line, perform standard cross panning procedures, and maintain proper temperature on serving lines;

1.1.3.6.3. Set up and close down serving lines in accordance with the Food Service Production Schedule;

1.1.3.6.4. Set up serving lines and salad bars at least 15 minutes, but not more than 30 minutes, before the start of the meal period;

1.1.3.6.5. The Contractor shall cut and portion pastry items in accordance with standard recipes, prepare dessert displays and replenish desserts as needed throughout the meal period;

1.1.3.7. Raptor Café Grab and Go. The contractor shall make up boxes and containers, assemble/prepare sandwiches/raps, and pack all menu meal components for pickup by others. The Contractor shall use commercial carryout boxes and containers provided by government.

1.1.3.7.1. The contractor shall prepare flight/ground meals such as sandwich meals, snack meals, frozen meals, and bite size meals IAW procedures outlined in AFMAN 34-240, Food Services Program Management, Chapter 8 in the Raptor’s Café.

1.1.3.8. Table Service. The contractor shall clean and sanitize all dining room tables, chairs, or benches at a rate sufficient to ensure availability to customers. Replenish dining table items (napkins, salt, pepper, condiments, etc.) so that they are available to all patrons without waiting.

1.1.3.9. Beverage Bar and Dessert Display. The contractor shall prepare coffee and all other beverages in accordance with standard recipes and replenish the beverages as needed throughout the meal period. The contractor shall, in accordance with (IAW) standard recipes, prepare dessert displays and replenish desserts as needed throughout the meal period.

1.1.3.9.1. Milk Dispensing. The Contractor shall service milk dispensers so that a choice of 1% white and chocolate milk shall be available throughout scheduled serving hours. Milk shall be placed in all milk dispensers no later than 30 minutes prior to the scheduled meal period and maintained within a temperature range of 34 degrees and 40 degrees Fahrenheit. Mechanically refrigerated bulk milk dispensing tubes outer plastic covering shall be removed and the tubes shall be cut diagonally (approximately 1/2 inch from the cutoff valve) to avoid contamination.

1.1.3.10. Guest Flow Rate. The contractor shall provide sufficient personnel to ensure that patrons can be served at the rate of five guests per minute main serving line and three guests per minute on short order serving line, deli line, or breakfast line when applicable.

1.1.3.11. Cashier Services. The contractor shall perform cashier duties for each meal period maintaining a flow rate of guests to correspond with serving line flow rates specified in this contract at the Crossbow Dining Facility and the Raptor Café only.

1.1.3.11.1. Contractor shall provide cashiers to perform IAW Air Force Manual (AFMAN) 34-240, Food Service Program Management, Chapter 3.

1.1.3.11.2. The contractor shall maintain a copy of current cashier instructions, developed by the government, at each cashier station. These instructions shall include meal charges as well as cash registers and other procedures specified in the instructions.

1.1.3.11.3. Funds and Point of Sales. Contractor shall turn in funds and operate the Point of Sales system provided by the government. Use the new AF 79, Headcount Record, when requested by the Food Service Manager (FSM) to record attendance at each meal when Point of Sales (cash register) system is not working.

1.1.3.11.4. Funds Turn In. The contractor shall take the return copy of Department of Defense (DD) Form 1131, Cash Collection Voucher, and bank deposit slip with supporting documentation to the Food Service Manager for deposit verification the same day funds are to be deposited by the contractor, no later than 1000 hours.

1.1.3.11.5.. Change Funds. The contractor shall provide change funds in sufficient amounts to make change for cash patrons. The contractor shall certify the amount of each change fund to the government at the start of the contract and as changes occur.

1.1.3.12. Sanitation Requirements. The contractor shall comply with all federal and Air Force mandated sanitation requirements to include Air Force Instruction (AFI) 48-116, Food Safety Program and TB MED 530. The Contractor shall sweep, mop and clean floors; vacuum and clean rugs/carpeting where installed; clean woodwork, walls, ceilings, windows, furniture and equipment as specified in this contract; clean tables, chairs, counters, kitchen preparation and service equipment (which includes food holding boxes, steam tables, salad bars, self service areas and serving lines), as specified in this contract, and ware washing equipment; wash and sanitize dishes, glasses, flatware, cooking utensils, pots and pans to include insulated food containers and serving equipment used to transport food to field locations; operate dishwashing equipment before, during and after meals; store and transport cleaned equipment, utensils, dishes, glasses, flatware and all cooking utensils to point of use or storage; segregate and remove trash and garbage (to include waste from pulp machines) and transport to disposal areas and place in appropriate receptacles. The Contractor shall not use steel wool for any cleaning purposes other than steel wool pads for buffers used in stripping floors of wax.

1.1.3.13. Housekeeping Services. The contractor shall cleanup those areas that immediately affect customer service to include appearance of the dining facility.

1.1.3.13.1. Floor Cleaning. The contractor shall clean floors after each meal so that no visible dirt or dust remains on floors; floor mats or runners; in corners; behind doors; or under furniture and equipment. Chairs shall not be placed on tables at any time. Carpets shall be shampooed monthly.

1.1.3.13.1.1. Spot Floor Cleaning. Spot clean floors during each meal to remove food spills and debris.

1.1.3.13.2. Chair Cleaning. Clean chairs after each meal so that no visible dirt or dust remains on chairs. Clean the entire chair weekly.

1.1.3.13.3. Lavatories. Spot check lavatories during meal times to ensure tidiness and supplies are available. Clean toilets, urinals, wash basins, slop sinks, and partitions with a germicidal detergent solution. De-scale toilets and urinals monthly. Proper cleaning removes all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

1.1.3.13.4. Kitchenware. The contractor shall clean and sanitize dishes, pots, pans, kitchen equipment, and dining areas in accordance with the U.S. Food and Drug Administration (USDA) Food Code.

1.1.3.13.5. Stainless Steel and Brass Polishing. All stainless steel and brass items, except food contact surfaces, shall be polished weekly (prior to close of business (COB) Sundays) with a nonabrasive metal polish. Food contact surfaces shall not be polished.

1.1.3.13.6. Food Holding Boxes. The Contractor shall clean pass-through and other types of food holding boxes (hot or cold) on the inside and outside no later than (NLT) one (1) hour after each scheduled meal period and prior to the next use. Serving lines shall be drained and food particles and grease removed inside and out. Properly cleaned food holding boxes (which includes steam tables, salad bars, self service areas and serving lines) shall be free of grease, food residue, dirt and foreign matter.

1.1.3.13.7. Refrigeration and Refrigeration Display Equipment. The Contractor shall clean all refrigeration and refrigeration display equipment (interior and exterior) daily, to include scrubbing of walls, floors, shelves and/or storage racks. Thorough cleaning of refrigeration and refrigeration display equipment shall be completed daily, no later than one (1) hour after the serving of the first meal with additional spot cleaning as required (e.g., spilled food particles). Contractor personnel shall be responsible for removing and returning food items to their original position after cleaning. Properly cleaned refrigeration and refrigeration display equipment shall be free of all food spillage, dirt, dust, grease and foreign matter.

1.1.3.13.8. Freezers. The Contractor shall clean freezers, to include ice cream storage cabinets, on the exterior daily. Defrosting and interior cleaning of freezers shall be accomplished at least once every Monday, or when frost accumulation is more than 3/8" thick. Contractor personnel shall remove and return frozen food items after proper cleaning has been accomplished. Properly cleaned freezers shall be free of dirt, dust, grease, residue, frost accumulations and foreign matter.

1.1.3.13.9. Vegetable Peeling Machines. The Contractor shall operate and clean the vegetable peeling machines IAW manufacturer instructions. The Contractor shall thoroughly clean vegetable peeling machines immediately after each use. Properly cleaned vegetable peeling machines shall be free of all food residue, dirt and foreign matter.

1.1.3.13.10. Ice Making Machines. The Contractor shall remove all ice from the bulk storage compartment and shall clean the inside of the cabinets on Wednesday of each week. Exterior surfaces of the ice making machines shall be wiped clean NLT 30 minutes prior to the next scheduled meal period. Properly cleaned ice making machines shall be free of dirt, dust, grease, residue and foreign matter.

1.1.3.13.11. Toasters. The Contractor shall clean toasters after each use to remove food particles, spillage, grease, etc. Equipment shall be thoroughly cleaned inside and out. Properly cleaned equipment shall be free of dirt, grease, rust, food particles, and foreign matter.

1.1.3.14. Other Housekeeping Tasks. Clean windows inside and outside quarterly and dust inside window ledges daily. Replace all burned out light bulbs and fluorescent tubes inside, unless the lights are above 10 feet in height, and light bulbs outside the assigned facilities with contractor-supplied bulbs and tubes within 24 hours.

1.1.3.15. Waste Management. The contractor shall assist the government by complying with the base re-cycling program. This may require segregating reusable/recyclable waste materials by type. The government will retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) shall be removed from the facility by a government-approved method. All hazardous materials (HAZMAT) brought on the base must go through the HAZMART Pharmacy.

1.1.3.16. The contractor shall clean the area around the Resolute Café (building 695) Crossbow Dining Facility (building 140), and the Raptor’s Café (building 759). Contractor personnel shall:

1.1.3.16.1. Sweep and clean in and around entrances, exits and sidewalks as required to maintain a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from the area. The area to be cleaned around the Resolute Café is 50 feet around the entire building (except for the barracks) This is front to street, left to parking lot, right to track fence and back 10 feet behind dumpster.

1.1.3.16.2. All entrances, exits, and sidewalks leading to and from the facilities shall be free of snow and ice prior to and throughout each meal period. Application of ice melt shall be accomplished after snow removal. Ice melt will be furnished by the government.

1.1.3.17. Insect and Rodent Control. The Contractor shall conduct Dining Facility Attendant (DFA) operations in a sanitary manner to prevent attractions of insects, vermin and rodents, and shall comply with the pest control measures prescribed in the applicable Air Force and Army regulatory guidance. If an infestation of vermin occurs, the Contractor shall immediately notify the Food Service Operations Sergeant orally, and submit a written report within 24 hours. Pest control treatments will be provided by the Government as required.

1.1.3.18. Special meal meetings. Crossbow Dining Facility Gazebo Room. Meetings conducted by the Wing Commanders (633 ABW and 1 FW) are authorized to reserve the Gazebo Dining Room (estimated 48 times per year). There may be special events such as VIPs and special groups that may require breakfast, lunch or dinner and seating in the Gazebo dining area. These events shall be coordinated the Food Service Manager (estimated 12 times per year). The contractor shall provide setup for these special events at the direction of the Dining Facility Manager. The Gazebo Room will be considered part of the dining room when not reserved for special functions.

1.1.3.19. Decorating. The contractor shall decorate each Dining Facility with government provided decorative materials for holidays and special occasions. This shall include the decoration of the entrance way, dining area and serving line area.

1.1.4. Special Requirements.

The following tasks are built in the contract as separate line items and must be funded before services can be performed. If funded in advance through a contract modification, the Contracting Officer’s Representative (COR) will schedule service with the contractor for the required effort. If the contract line item is not funded, then the COR will first coordinate with the Contracting Officer to execute a contract modification for funding.

1.1.4.1.. Extended Services. Emergency situations, i.e. accident and rescue operations; civil disturbances; weather warnings; and base alerts may necessitate the Resolute Café, Crossbow Dining Facility or Raptor Café to operate on an extended basis of up to 24 hours per day. The contractor shall provide extended services IAW PWS section 1.1.3.

1.1.4.2. Contract Cooks. In special and emergency situations, including, but not limited to, mobilization and surge requirements, cooks may be required in addition to mess attendant personnel. Tasks include cooking, baking, serving and replenishing food, and preparing vegetables and fruits for the salad bar to ensure continued service.

If cooks are required for deploying personnel, additional contract cooks may be required from six to nine months. The military supervisor will coordinate daily requirements to support menu preparation, set-up and take down of serving lines, and food serving with Contractor’s designated supervisor. The Contractor’s supervisor shall assign required tasks to Contractor personnel while the military supervisor will assign required tasks to military personnel

1.1.4.2.1. The Contractor shall provide cooks who are qualified dinner and short order cooks. Cooks are required to have a minimum two (2) years’ experience and be able to conform to the 3MO Career Field Education Training Plan.

1.1.4.3. Contract Line Servers. In special and emergency situations, including, but not limited to, mobilization and surge requirements, line servers may be required in addition to mess attendant personnel.

1.1.4.4. Pest Control Fogging. In the event the Government decides to fog dining facilities for pest control, the Contractor will be given 24 hours prior notice.

1.1.4.4.1. Pre & Post Fogging Procedures. The Contractor shall prepare dining facility for pest control fogging when directed by the Government. Contractor duties shall include, but not limited to the following: all sealed jars and cans shall be moved to the front of the shelves, all other food shall be placed in refrigerators or removed from area receiving treatment, the automatic dishwasher and all sinks shall be emptied, the eating ware and utensils shall be removed from the area receiving treatment or shall be placed in tables and covered with a clean cloth, and all condiment containers shall be removed from the area receiving treatment or shall be placed on one table and covered with a clean cloth. Salt and pepper shakers shall be emptied prior to fogging and contents shall be removed from area being treated.

After pest control fogging, the Contractor shall clean and prepare dining facility for normal operation. Cleaning and preparation requirements include, but not limited to, returning all cans, jars, food, eating ware and utensils to proper storage areas, cleaning and returning all condiment containers to the dining room tables, cleaning and sanitizing of dining room tables and chairs, and sweeping floors of all foreign matter. Upon completion of post fogging procedures the Contractor shall have the Food Service Operations Sergeant or representative sign a verification of additional services and forwarded to the Contracting Officer’s Representative (COR).

1.1.4.5. The 192nd FW Virginia Air National Guard Unit Training Assembly (UTA). The 192nd FW trains on Langley AFB one weekend each month for their UTA. The contractor shall provide mess attendant, cashier and contract cook support IAW PWS para 1.1.3. and PWS para 1.1.4.2. When the Crossbow is open during regularly scheduled hours, contract cook and cashier services shall be performed separately for the 192nd as they will have their own serving line.

1.2. General Information.

1.2.1. Contractor Personnel

1.2.1.1. The Contractor shall ensure at least one employee at each location has the authority to make decisions on behalf of the company and has supervisory control over the contractor’s employees.

1.2.1.2. Conduct. Contract employee's conduct shall be IAW 5 Code of Federal Regulation (CFR) Parts 2600-2641 and DOD-5500 7-R (Joint Ethics Regulations). If a Contract employee is removed from the job site or dismissed from the premises, the Contractor is not relieved of the requirement to provide sufficient personnel to perform the services as required by this PWS. IAW 18 United States Code (USC) 1382, Army Regulations, and AFIs, the authority of the Installation Commander to control and deny a Contractor employee entry to all or part of the installation is absolute.

The individual concerned has no right to appeal.

1.2.1.3. Courteousness. Contractor personnel shall perform all contract duties in a courteous and timely manner.

1.2.1.4. Potential Threat. The Contractor shall not employ individuals who are potential threats to the health, safety, security, general well-being, or operational mission of the Department of Defense (DoD) and its population. The Government has wide latitude to disapprove or revoke security credentials due to disclosed or undisclosed information found during the Government screening processes.

1.2.1.5. Name Tags. Personnel shall wear identification badges with a minimum of the Contractor's name and the employee's last name.

1.2.1.6 Personnel Health and Hygiene. Personnel shall comply with sanitation and food safety standards. While on duty, Contractor personnel shall be well groomed. Facial hair (including beards, mustaches, and sideburns) shall be controlled (restrained) or trimmed. It shall not interfere with safe work practices, look unkempt or be unclean. All Contractor personnel shall clean and maintain hair in professional appearing style and color. Fingernails shall be trimmed to a level where they don’t interfere with performing duties, and nail color shall be conservative. All Contractor personnel shall maintain fingernails in a professional length and appearance.

1.2.1.7. Reporting Requirements. The contractor shall comply with the requirements of Volume 1, AFI 71-101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service Matters. The contractor shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

1.2.2. Mission essential services: The services provided under this contract are considered mission essential. The Contractor shall designate mission essential personnel in writing, and ensure a copy is submitted to the COR. The Contractor shall ensure Contractor personnel are properly briefed of the requirements for severe weather events and exercises IAW the installation Severe Weather and Disaster Preparedness Plan.

1.2.3. Communication. The Contractor shall maintain open and professional communication with members of the Food Service staff. Complaints validated by the 633 COR shall be reported in writing to the Contracting Officer and the Contractor Supervisor for action. Failure of the Contractor to correct validated complaints raised by the 633 COR and the Contracting Officer will be considered a failure to perform.

1.2.4. Conflict of Interest. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of the Army or Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DoD Directive 5500.7 and Air Force policy. If prior military, must have been discharged under honorable conditions with no administrative discharge actions taken against them.

1.2.5. Transition Plan for Phase-In/Phase-Out. The Contractor shall provide a complete phase-in/phase-out plan to ensure a smooth transition in the change of work effort. The plan shall be submitted to the Contracting Officer as part of the Contractor’s technical proposal prior to award. Performance shall begin within 30 days of award or as directed by Contracting Officer. Phase-In plan includes, at a minimum, that the Contractor shall establish a project management office, recruit and hire necessary personnel, obtain all required certifications and clearances, participate in joint inventories and sign for government equipment, submit deliverables, and attend post-award meetings as directed. No required reports or maintenance shall be deferred for the purpose of transferring responsibility to the successor Contractor. Successor Contractor and associated management personnel shall inspect and assess facilities and equipment being provided for contract performance for a period of no less than 30 calendar days prior to the commencement of work by the successor Contractor. Phase-Out plan includes, at a minimum, Contractor’s approach to employee notification, retention of key personnel, turn-over of work in progress, inventories and turn-over of Government property, removal of Contractor property, data and information transfer and any other actions required to insure continuity of operations.

1.2.6. Strike Plan. The Strike Plan is required for the Pre-Performance Conference.

The Contractor shall be held accountable for reasonably avoidable delays. Contract clauses dealing with default, excusable delays, etc., do not relieve the Contractor or subcontractor from the responsibility for delays that are within the Contractor’s or their subcontractor’s control. A Contractor must exhibit reasonable diligence in their actions to end the strike by actions such as:

1.2.6.1. Filing a charge with the National Labor Relations Board to permit the Board to seek an injunctive relief in court;

1.2.6.2. Using other available Government procedures;

1.2.6.3. And/or private boards or organizations to settle disputes.

1.2.6.4. A Strike Contingency Plan is required which demonstrates mitigation of the impact of any labor dispute that may occur with the personnel under the Collective Bargaining Agreement (CBA) pertaining to this solicitation/contract. The Strike Contingency Plan should, as a minimum, include the following information:

1.2.6.4.1. A proposal for alternate resources (e.g. manning to replace the striking workforce) to sustain minimum performance requirements;

1.2.6.4.2. Detail priority actions in the event that 100% coverage of required tasks cannot be met;

1.2.6.4.3. A time phase to ensure timely implementation;

1.2.6.4.4. Incorporate within the plan the varying levels of the workforce provided;

1.2.6.4.5. Allow for flexible work schedules and work-arounds;

1.2.6.4.6. Detail methods for effective coordination with base leaders, quality assurance personnel, security forces, and communications personnel both prior to and during a strike;

1.2.6.4.7. Explain a method for collecting identification badges or passes from striking personnel;

1.2.6.4.8. Require a roster of striking personnel be given to the Contracting Officer;

1.2.6.4.9. Include an effective and timely solution to protect Government property;

1.2.6.4.10. Describe what security actions will be taken in the event of a potential strike (to include computer security);

1.2.6.4.11. Explain how critical supplies will be delivered/sustained;

1.2.6.4.12. Identify an off-base receiving point for supplies, if necessary;

1.2.6.4.13. Explain a method for informing personnel of “reserve gate” procedures in the event of a strike.

1.2.7. Contractor Personnel Meals. Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility. Personnel assigned to Resolute Café may purchase meals during the normal serving hours. Personnel assigned to the Crossbow Dining Facility may purchase breakfast from 0730 to 0745 and lunch from 1300 to 1330 hours only. There are no time restrictions for purchasing dinner meals. Dinner meals may be purchased during the normal serving hours 1500 to 1900 hours Monday thru Friday. There are no time restrictions for purchasing meals on weekends and holiday. Personnel assigned to the Raptor Café may purchase meals Monday thru Friday 1300 to 1330 hours. Contractor personnel shall pay for each item at the established item price to include the government authorized surcharge.

1.2.7.1. Contractor personnel who eat Government provided food shall pay the established price. This policy does not apply to a spoon size taste/sampling by personnel assigned to quality control. Personnel purchasing food shall sign customer receipt tapes, which the Contractor retains for each meal period as proof of payment. Meals purchased by Contractor personnel shall not count as meals served for contract payment purposes.

1.2.8. Training. The Contractor shall provide necessary training to personnel and maintain records of all training on-site and have them available for Government review. In addition, Contractor personnel shall receive the Government provided training listed below.

1.2.8.1. The Contractor shall ensure that Supervisors receive food handlers training. This training class is approximately one (1) hour in length.

1.2.8.2. All non-supervisory personnel shall be trained in food handling techniques by supervisors that have attended the food handlers training course.

1.2.8.3. Refresher training is repeated annually or as often as necessary for personnel to be aware of their responsibilities in safe food handling.

1.2.8.4. Hazard Communication (HAZCOM). Train personnel in the safe use of chemicals (inventory of products on hand), understanding manufacturer’s product labels, and information contained on the Material Safety Data Sheets (MSDS). Insure annual HAZCOM training is completed to include local Air Force Hazardous Communication, HAZMART, and Hazardous Waste Training.

1.2.9. Fire Prevention Training. Contractor personnel shall attend at least two (2) hours per year of fire prevention training provided by the Government.

1.2.10. Contractor Common Access Cards (CAC). Contract personnel must be able to obtain and maintain a favorable suitability/fitness determination under 5 CFR 731 or equivalent. The Government will submit background investigations for positions that require a Common Access Card (CAC) and/or IT access only. For Contractors, the minimum requirement for access to federal information systems is as follows: IT- II access, a Single Scope Background Investigation (SSBI/SF 86); IT-II access, a NACLC (SF 86); and IT- III access, a NACI (SF 85). Prior to CAC issuance, the NAC (FBI 10 point FBI fingerprint check) must be completed without adverse comment, and the NACI or equivalent MUST BE OPENED/SCHEDULED AT OPM. CACs will not be issued before the fingerprint check results have been completed and the investigation has been scheduled/opened at OPM. FINGERPRINTS AND THE APPROPRIATE INVESTIGATION WILL BE SUBMITTED BY THE GOVERNMENT. The Contractor shall submit a written Visit Authorization Letter (VAL) to the Organization’s Security Manager, location, Fort Eustis, VA 23604-5166, for “each” person providing support to the contract.

1.2.10.1 Contractor Identification Requirements. In accordance with the Federal Acquisition Regulation (FAR) subpart 37.114 all Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces shall provide their personnel with an easily readable identification (ID) badge indicating the employee's name, the Contractor's name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall require their personnel to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate the Contractor's name. All e-mail address lines shall include CTR in the address line. IAW Army Regulation and AFIs, all prospective Contractors shall undergo a verification process to determine the trustworthiness and suitability prior to being granted access to federal property. Limited access with escort may be granted (at the installation's discretion) for an interim period while investigations are being conducted.

1.2.11. Security Requirements for Unclassified Contracts.

1.2.11.1. Security Requirements. All personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government installation, shall abide by all security regulations of the installation. The Contractor shall ensure that all Contractor personnel receive initial and recurring security education training from the sponsoring agency’s Security Manager.

1.2.11.2. Listing of Personnel. Requests for Contractor personnel hired at the beginning of the contract shall be submitted to the Government not later than 45 working days from the contract start date. Requests for Contractor personnel hired subsequent to the contract start date shall be submitted to the Government not later than five (5) workdays from the Contractor personnel’s first duty day. The Contractor shall maintain a current listing of personnel. The list shall include the personnel’s name, social security number, and level of security clearance. The list shall be validated and signed by the company’s Facility Security Officer (FSO) and provided to the sponsoring agency’s Security Manager. An updated listing shall be provided when an employee's status or information changes.

1.2.11.3. Base Access. IAW Army and Air Force policies, all prospective contractors shall undergo a verification process to determine the trustworthiness and suitability prior to being granted access to federal property. Limited access with escort may be granted (at the installation's discretion) for an interim period while investigations are being conducted. 733 Security Forces squadron will conduct background checks on all contractor personnel requiring access to the installation.

All Contractor personnel shall be able to receive and maintain a favorable local criminal background investigation conducted by the installation’s Security Forces Squadron (SFS). The Contractor must complete an approved Contractor/Vendor Access List provided by the Government and submit it to the 633 COR for submission to SFS.

1.2.11.5. Contractor Passes/DBID (applies if the contractor will not be issued a CAC card). Base pass/DBID will be furnished by 733d Security Forces Squadron for each contractor personnel approved for installation access. The contractor shall coordinate with the 633 FSS COR on the processing of the contractor’s base passes. The contractor shall provide to the 633 FSS COR the following documentation:

1.2.11.5.1. Name, address, and telephone number of contractor personnel;

1.2.11.5.2. The contract number and contracting agency;

1.2.11.5.3. The reason for the contract (i.e., the work to be performed);

1.2.11.5.4. The location(s) of contract performance;

1.2.11.5.5. The date contract performance begins;

1.2.11.5.6. Any change to information previously provided under this paragraph.

1.2.11.6. Security Training. The contractor shall ensure that all contractor personnel receive initial and recurring security education training from the sponsoring agency’s Security Manager. Training must be conducted IAW DOD 5200.1-R, Information Security Program Regulation, and AFI 31-401, Information Security Program Management. The contractor who works in Air Force controlled/restricted areas must be trained IAW AFI 31-101, The Air Force Installation Security Program.

1.2.12. Vehicle Access. The Contractor shall comply with all installation rules and regulations regarding motor vehicle use, which includes the mandatory wearing of seatbelts. The Contractor shall also comply with installation regulations, which prohibit the use of cell phones (other than “hands-free” devices), while operating a motor vehicle on the roads/streets of the installation. Proof of insurance, valid state driver’s license for the category of vehicle being operated, state inspection and vehicle registration form are required to register their vehicles (to include motorcycles) with the installation SFS immediately upon employment on post or driving vehicles on post IAW AFI 31-218 IP Motor Vehicle Traffic Supervision.

1.2.13. Retrieving Identification Media. The Contractor shall retrieve all identification media from Contractor personnel who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.; and return all media to the 633 Security Forces Squadron upon Contractor personnel turnover or completion/termination of the contract.

1.2.14. Traffic Laws. The Contractor shall comply with the installation traffic code as specified in Virginia State Law and AFI 31-218Motor Vehicle Traffic Supervision (current edition).

1.2.15. Weapons, Firearms, and Ammunition. The Contractor is prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on any military installation.

1.2.16. Physical Security. The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the end of each work day, all Government facilities, equipment, and materials shall be secured. The Contractor shall be responsible for administering comprehensive Fire and Safety plans IAW JBLE directives. The Contractor’s Fire and Safety Plans shall be implemented on the performance start date.

1.2.16.1. Key Control. The Contractor shall ensure keys issued to them by the Government are properly safeguarded and are not used by unauthorized personnel. The Contractor shall not duplicate keys issued by the Government.

1.2.16.2. Lost Keys. Lost or stolen keys shall be reported immediately to the 633 COR and/or the 633 Security Monitor within one (1) duty day. The Government replaces lost keys or performs re-keying. The total cost of lost keys, re-keying or lock replacement shall be deducted from the monthly payment of the Contractor.

1.2.16.3. The Contractor shall ensure its Government issued keys are not used by personnel other than themselves. The Contractor shall not use keys to open work areas for personnel other than the Contractor engaged in performance of their duties, unless authorized by the Government Functional Commander/Director (FC/D).

1.2.17. DoD Freedom Of Information Act (FOIA) Program. The Contractor shall comply with the requirements of DoD Regulation 5400.7/Air Force Supplement, DoD Freedom of Information Act Program. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material.

1.2.18. Privacy Act Program. Work on this project may require that personnel have access to Privacy Information. Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations. The Contractor shall create and maintain Privacy Act data IAW AFI 33-129, Transmission of Information Via the Internet, paragraphs 7.4, 8.2.3, 16, and 17, and supplements; AFI 33-201, Communications Security (COMSEC), Table 1; AFI 33-322, Air Force Privacy Act Program, paragraphs 1.4.7, 1.4.8, 3.3.3, Chapters 7, 9, and 10, and supplements; and, Privacy Act systems of records notice(s) (http://www.defenselink.mil/privacy/notices/usaf). The Contractor shall not create or maintain a Privacy Act system of records prior to public notice. If the Contractor receives a Privacy Act request, the Contractor shall be responsible for searching for the records and providing those records to a Government official who, as the authorized official, will make the decision on releasing the Government records.

1.2.19. Administrative Support. The Government will provide Class “A” telephone line for on base and local area calls.

1.2.20. Out Processing Procedures. Upon completion of contract or when Contractor personnel leave under this requirement, an out-processing checklist shall be required to be completed. Out-processing shall include, but is not limited to, personnel returning their CAC (if applicable) to the COR, as well as the turning-in of any personally issued Government items and keys (if applicable) to the COR. If these items are not returned, the Government reserves the right to withhold payment until items have been received.

1.2.21. Commercial Telephone Service. The Contractor shall furnish commercial telephone lines for long distant calls or reimburse the Government for long distance service.

1.2.22. Uniform Requirements. The Contractor provided uniform shall consist of matching or color coordinated shirts, slacks, hats, and name tags. The Installation Food Program Manager will approve the types and colors of uniforms as well as the standards of dress for supervisors before the contract start date. All Contractor personnel shall comply with current USDA Food Code Chapter 2 Management and Personnel, Section 2-3 Personal Cleanliness Subparts 2-301, 2-302, 2-303, 2-304, and 2-4-2.11 Hair Restraints. Uniforms shall be provided at the Contractor’s expense. The selected uniforms shall not be similar to military or installation guard uniforms. At a minimum, the uniform will consist of trousers, shirt, appropriate under garments, and safety shoes. Personnel shall wear a clean and complete uniform when working.

1.2.23. Acts of God. The Contractor shall use reasonable diligence to provide a regular and uninterrupted supply of service, but shall not be liable for damages, breach of contract or otherwise, to the Government for failure, suspension, diminution, or other variations of service occasioned by or consequence of any cause beyond the control of the Contractor, to include but not limited to, acts of God or of the public enemy, fires, floods, earthquakes, or other catastrophe. If any such failure, suspension, diminution, or other variation of service shall aggregate more than 48 hours during any billing period hereunder, an equitable adjustment shall be made in the monthly billing specified in this contract (including the minimum monthly charge).

1.2.24. Smoking in Air Combat Command (ACC) Facilities. The contractor is advised that the ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. The contractor and visitors are subject to the same restrictions as government personnel. Smoking is permitted only in designated smoking areas.

2.0. SERVICES SUMMARY. The Services Summary (SS) in this section will be used to measure performance of services for the purposes of determining the continuation of service under this contract and any applicable payment deductions. The rights of the Government and remedies described in this section are in addition to all other rights and remedies set forth in this solicitation. The Government reserves its right under the "Inspection of Services" and "Termination for Default" clauses of this contract. Any deductions pursuant to the SS shall reflect the reduced value of service performed under this contract. The Contractor shall not be relieved of full performance of the services hereunder and may be terminated for default based upon inadequate performance of services even if a deduction was previously taken for inadequate performance.

2.1. Inspection Methods. The Government may use a variety of surveillance methods to evaluate the Contractor's performance. The Government may unilaterally change the type and frequency of inspections as it deems necessary. Both scheduled and unscheduled surveillance will be used to look at the total or parts of performance. Valid customer complaints will not be added to the defective samples found under random or planned sampling for the purposes of deductions in contract payment. The methods of surveillance that may be used are listed at paras 3.1 - 3.4 below and described in Appendix 2, Definitions/Acronyms. For the purpose of this contract, the word "sampling" is synonymous with the word "inspection".

2.2. Performance Evaluations. The Contractor shall have work complete and ready for inspection in accordance with all terms of the contract. The Government will perform monthly quality assurance inspections to measure overall performance and determine contract payment. Government inspections will be made according to the appropriate surveillance method (s), to compare Contractor's performance to contract requirements and standards. When the Supervisor is not available during inspection to receive the results, acceptance or rejection of work will be made on the basis of the initial inspection.

2.3. Measuring Performance. The Government will use the SS in this contract as the primary tool to measure contract performance. The American National Standard Sampling Procedures and Tables for Inspection by Attributes (ANSI/ASQCZ1.4) will be used to determine the number of inspections and the number of allowable defects each month. Contract performance will be measured each month by comparing the number of recorded defects on the sampling guides to the number of allowable defects as determined by the AQL. Defects are the Contractor's failure to meet contract provisions, requirements and standards. One defect constitutes failure of one inspection of one service listed on the SS during an evaluation period.

2.3.1. Performance Tolerance For Random Sampling. When the method of surveillance of a service listed on the SS is random sampling, tables in ANSI/ASQCZ1.4 will be used to determine the number of allowable defects and when each service should be accepted or rejected.

2.3.2. Acceptable Performance. Contractor performance will be acceptable when all requirements have been met and the number of allowable defects (as determined above) has not been exceeded, whether random or planned sampling techniques were used.

2.3.3. Unacceptable Performance. Services listed on the SS will be unacceptable and rated defective when the number of recorded defects exceeds the allowable number of defects permitted. Defects will result when performance does not meet contract provisions, or was not IAW contract requirements and standards, or was not completed by the specified time, or was not completed in its entirety. Once a defect has been identified it remains a defect, regardless if it has been corrected.

2.4. Corrective Action Report (CAR). When a SS service is defective, the Government will issue the Contractor a CAR. The Contractor shall reply in writing by the suspense date explaining why performance was unacceptable and how recurrence of the problem will be prevented in the future. The Contracting Officer will evaluate the Contractor's explanation and determine if other remedies; e.g., partial payment, or contract termination is applicable.

2.5. Re-performance of Defective Work. Except as otherwise provided by this para, the work required by the contract is of such a nature that defective or incomplete performance disclosed by Government inspection is not subject to correction by re-performance or late performance.