PWS_30 May 2012 update

FA4610-12-R-0002

PERFORMANCE WORK STATEMENT

30 May 2012

BASE LAUNDRY AND DRY CLEANING

TABLE OF CONTENTS

SECTION TITLE

PAGE

1.

Description of Services

Specific Tasks

Schedule

Special/Express Laundry

Location

Pick-Up

Delivery

Packaging Requirements

Repairs Delivery Time

Non-Reimbursable/Minor Repairs

Workmanship and Sanitation

Re-Performance of Laundering

Acceptance of Re-Performance or Late Performance

Missing Articles

Receipts

Contractor’s Facility

Quality Control

Contractor Quality Plan

Performance Evaluation Meetings

Preservation, Packaging, and Marking Requirements Radiation/Chemical Suits

Technical Definitions

2.

SERVICE SUMMARY

3.

GOVERNMENT-FURNISHED PROPERTY AND SERVICES

4. APPENDIXES

A. Workload History

1. DESCRIPTION OF SERVICES: The Contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform laundry and dry-cleaning in accordance with industry standard and as required in this Performance Work Statement (PWS)

1.1. SPECIFIC TASKS: The Contractor shall accomplish all tasks to meet the requirements of the PWS and the SERVICE SUMMARY (SS). Laundry service delivery standards include: pick-up and delivery schedules are met, correct quantities of laundry are delivered, laundry is delivered free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemical residue, has a uniform appearance, and items are properly finished and packaged. Laundry service, as a minimum, includes cleaning, pick-up and delivery, repairing tears and ripped seams, repairing holes, repairing zippers, and applying protective wrapping. Exchange of signed receipts between the Contractor and the Contracting Officer’s Representative (COR) for the laundry and dry-cleaning, is specifically required.

1.2. SCHEDULE: Deliveries shall be scheduled to arrive at the Base Linen Exchange no later than 8:00 a.m. The Child Development Center delivery/pick-up time will be no later than 10:00 a.m. The original articles that were picked up shall be returned no later than two days after pick-up, except when otherwise scheduled by the COR, IAW paragraph 1.6, or for the service of pillows and sleeping bags, which require an additional 2-day turn-around. Workdays exclude Saturdays, Sundays, holidays observed by the military/Government, and/or otherwise specified, i.e.; down days. The COR will contact the Contractor to inform of scheduled changes. Pick-up and delivery days will be Mondays, Wednesdays, and Fridays unless otherwise coordinated.

1.2.1. SPECIAL/EXPRESS LAUNDRY SCHEDULE: Special mission requirements may require holiday and/or weekend service and a one day turn-around period. For instance, when an official holiday falls on a Monday, the pick-up and delivery that would have normally been scheduled for Monday will be moved to Tuesday and the return of cleaned items will be at the normal delivery time on Wednesday. When an official holiday falls on a Friday, the pick-up and delivery that would have normally been scheduled for Friday will be moved to Thursday and the items picked-up on Wednesday will be returned that Thursday. A one day turn-around will only be requested during contingency situations and short workweeks due to holidays. The number of times a one day turn-around will be required for contingency situations is unknown. Service may be required regardless of weekends and/or holidays. See schedule chart below:

1000 – Child Development Ctr Regular Pick-up and Delivery

1000 – Child Development Ctr Regular Pick-up and Delivery

1000 – Child Development Ctr Regular Pick-up and Delivery

1.3. LOCATION: The Contractor shall provide pick-up and delivery service at the following locations in this order: (1) Base Linen Exchange, Bldg. 7420, (2) Child Development Center, Bldg. 16177, or any alternative building on Vandenberg AFB, designated by the COR. A change of location will be in writing and sent to the Contractor from the Contracting Officer.

1.4. PICK-UP: All laundry and dry-cleaning items will be counted during the transfer. The Contractor representative shall verify the count provided by the COR and sign the original pick-up receipt. Such signature constitutes an agreement to the COR’s count. The COR will retain a copy of the slip and the Contractor will retain the original and one copy. Pick-up and delivery will be completed during the scheduled time for pick-up points, which are the Base Linen Exchange and the Child Development Center.

1.5. DELIVERY: The Contractor shall record the count of articles delivered on the delivery receipt, and the COR will verify this count. Items delivered must be 100 percent of items picked up per turn-around times. The items delivered shall be clean and dry. Return delivery shall be after two days for organizational laundry and dry-cleaning, and an additional two days for sleeping bags, pillows, and chemical suits. The two day turn-around excludes Saturdays, Sundays and holiday service (see paragraph 1.2.). Upon delivery of clean items the itemized original and copy of the delivery receipt with prices will be verified and signed by the COR.

1.5.1. PACKAGING REQUIREMENTS: All processed items shall be covered with plastic to prevent dirt, dust, lint, etc., from soiling the items prior to or during delivery.

1.6. REPAIRS DELIVERY TIME: No later than 3 workdays for laundry and dry cleaning repairs, and 5 workdays for sleeping bag zippers or any damaged garments.

1.7. NON-REIMBURSABLE MINOR REPAIRS: Except for unserviceable items, the Contractor shall repair all minor rips, tears, open seams, and holes using thread and material of the same quality, compatible color, color fastness, and texture as used in the manufacturer of the articles. Minor repairs will be segregated at pick-up point and marked “Minor Repairs”. All such repairs are performed at no additional cost to the Government.

1.8. WORKMANSHIP AND SANITATION: The Contractor’s facility shall be open to inspection of sanitary conditions at any time by the COR and Military Public Health; the right to perform or cause to have performed any test necessary to determine the sanitary condition of articles delivered by the Contractor, is reserved by the Government. The sanitary condition of the delivery vehicle and the handling of clean laundry according to OSHA sanitation requirements in Standard 1910.141 and blood-borne pathogens in Standard 1910.1030 are also open to inspection. The contractor must be in compliance with California Industrial Welfare Commission Order No.6-2001, Regulating Wages, Hours, and Working Conditions in the Laundry, Linen Supply, Dry Cleaning, and Dyeing Industry.

1.9. RE-PERFORMANCE OF LAUNDERING: Any items found to be unacceptably cleaned shall be re-cleaned at no additional cost to the Government. Such items shall be identified by the COR, to the Contractor immediately or at the next scheduled pick-up after the unacceptable condition is discovered.

1.9.1. ACCEPTANCE OF RE-PERFORMANCE OR LATE PERFORMANCE: The Contractor may be required to re-perform or perform any late or all defective work disclosed by the COR inspections including defective and incomplete performance. The Contractor shall be notified promptly upon detection that specified defective services will be re-performed or performed later, and completed within normal turn-around times. In such cases, the COR shall re-inspect work designated for re-performance or late performance, and the Contractor may be held responsible for any damages.

1.10. MISSING ARTICLES: The Contractor shall replace any article(s) missing from a delivery by the next regularly scheduled delivery at no additional cost to the Government. Articles(s) that cannot be replaced by the Contractor will be considered lost after 10 days. If replacements cannot be made within 10 days, the current cost for the articles(s) will be deducted from the contract billing cost, at full replacement value.

1.11. RECEIPTS: The Contractor must receipt for soiled goods on a delivery/pick-up receipt by item and quantity at designated pick-up locations. The Contractor’s proposed delivery/pick-up receipt (in triplicate) format must be furnished to the Contracting Officer for acceptance by the COR prior to commencement of service. The delivery receipt must indicate quantity of items as well as space for signatures by both the Contractor and the COR responsible for the items being furnished to the Contractor for service. Dual signatures thereon will indicate agreement that the quantity and types of items were jointly verified at the time of pick up. At the time of delivery, the Contractor and the COR, indicating agreement that the Government accepted the correct quantity and types of items will jointly sign the delivery/pick-up receipt. The original of this receipt must be provided to the COR accepting the delivery.

1.12. CONTRACTOR’S FACILITY: The Contractor’s facility shall be subject to inspection of sanitary conditions at any the time by the COR.

1.13. QUALITY CONTROL: The Contractor is responsible for quality control procedures that encompass all aspects of the contract.

1.13.1. CONTRACTOR QUALITY PLAN: The Contractor shall establish, maintain, and enforce a quality plan to ensure compliance with the requirements of this performance-based contract. A copy of this plan must be provided to the Contracting Officer within 15 calendar days after contract award.

1.13.2. As a minimum, the quality plan shall include: criteria for inspections; inspection schedules identifying completed, postponed, or not accomplished inspections; a corrective/preventive action system that shall identify, correct, and prevent any recurrence of non-compliant service; and method of maintaining quality inspection records and related data. Any revision to the Contractor Quality Plan throughout the life of the contract shall be submitted to the Contracting Officer for review prior to implementation.

1.14. PERFORMANCE EVALUATION MEETINGS: The Contract Manager may be required to meet at least weekly with the Contracting Officer and the COR during the first month of the contract. Meetings will be as often as necessary thereafter as determined by the Contracting Officer. The Contractor and Contracting Officer shall sign the written minutes of these meetings. Should the Contractor not concur with the minutes, the Contractor shall provide written reason(s) for non-concurrence to the Contracting Officer within 5 days of receipt of the signed minutes.

1.15. PRESERVATION, PACKAGING, and MARKING REQUIREMENTS: Preservation, packaging, and packing shall be in accordance with the standard commercial practice as specified elsewhere in this PWS. Indicate the quantity of each item when the package falls short of the required amount. The Contractor shall ensure that all items picked up from one pick-up point will be returned to the same pick-up point, unless otherwise directed.

1.16. RADIATION/CHEMICAL SUITS: Radiation suits and chemical shirts/pants are for training purposes only. They are not a hazard.

1.17. TECHNICAL DEFINITIONS:

· Organizational Laundry and Dry-cleaning – official military issued uniforms used for combat training or regular daily wear.

· Clean/Sanitary Conditions - is free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemical residue, has a uniform appearance.

· Repairs – holes, buttons, and zippers are restored to their fully intended operational state.

· Unserviceable Items – parts cannot be acquired, ripped or torn into pieces, soiled or stained that cannot be removed with reasonable effort.

· Unacceptable Performance – items returned have remnants of any visible dirt, debris, dampness, offensive odors, mildew, cleansing chemical residue, and does not have a uniform appearance. Items that are not returned within their aforementioned time-frame based on service to be performed on a specific item.

· Full Replacement Value – in the event any damage has occurred to item(s), while in Contractor’s possession, the Contractor shall be responsible for the replacement of the damaged item(s). The replacement shall include monetary reimbursement and/or replacement of the damaged item(s) with one of an equal value.

· Packaging – packaging shall be performed to prevent contents from being in contact with contaminants. All items must be free from all visible dirt, debris, dampness, offensive odors, mildew, and cleansing chemical residue.

2. SERVICE SUMMARY

No more than 10 items per month that are not delivered free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemical residue, properly finished and packaged.

3. GOVERNMENT-FURNISHED PROPERTY AND SERVICES (GFP&S): None.

4. APPENDIXES:

Appendix A/Workload History

LAUNDRY AND DRY CLEANING SERVICES

Estimated Quantities

REGULAR LAUNDRY 2-DAY TURNAROUND

EXPRESS DOMESTIC LAUNDRY 2-DAY TURNAROUND

DRY CLEANING 2-DAY TURNAROUND

REPAIRS

Attachment 1