1_-_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT

UPS Preventive Maintenance and Emergency Repair

Lajes Field, Azores, Portugal

5 July 2018

TABLE OF CONTENTS

SECTION TITLE PAGE

1. DESCRIPTION OF SERVICES 3

1.1. INITIAL PHASE 3

1.2. MAINTENANCE SERVICE 3

1.3. SERVICE CALL REPAIR 3

1.4. REPLACEMENT OF PARTS 4

1.5. REPORTS 4

2. GENERAL INFORMATION 4

2.1. QUALITY CONTROL 4

2.2. QUALITY ASSURANCE 4

2.3. GOVERNMENT REMEDIES 4

2.4. HOURS OF OPERATION 4

2.5. SAFETY REQUIREMENTS 5

2.6. PERFORMANCE OF SERVICES DURING CRISIS 5

2.7. QUALIFICATIONS 5

3. SERVICES SUMMARY

3.1. SERVICES SUMMARY 6

4. GOVERNMENT-FURNISHED PROPERTY AND SERVICES 6

4.1. GOVERNMENT-FURNISHED PROPERTY 6

4.2. GOVERNMENT-FURNISHED SERVICES 6

4.3. SECURITY POLICE AND FIRE PROTECTION

5. ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING APPLICATION

(eCMRA) REPORTING 6

6. APPENDICES

A. DEFINITIONS 7

B. APPLICABLE PUBLICATIONS AND FORMS 8

C. EQUIPMENT TO BE MAITAINED 9

1. DESCRIPTION OF SERVICES: The Contractor shall inspect and repair, if needed, during initial phase, to bring all Uninterruptable Power Supply (UPS) listed in Appendix C in manufacture operating conditions. After the initial phase, the contract shall provide preventive and remedial maintenance services on all UPS units listed in Appendix C. The equipment and associated batteries shall be kept in manufacturing operating condition and shall be maintained in accordance with the Original Equipment Manufacturers (OEM) maintenance specifications and schedules.

1.1. INITIAL PHASE: During the initial phase, the contractor shall provide supplies, repair parts, and services necessary to bring all UPS within manufacturers operating specifications.

1.1.1. The contractor shall provide a detailed report describing the current condition of all UPS system and provide the recommendations regarding repair or replacement of faulty batteries no later than 30 days after contract award.

1.1.2. Any repair during the initial phase shall not be performed without prior approval of the

Contracting Officer. Only new standard parts and parts of equal quality shall be used in repairs.

1.2. PREVENTIVE MAINTENANCE SERVICE: The contractor shall perform periodic routine inspection and testing of all UPS every six months.

1.2.1. The contractor shall perform preventive maintenance during each periodical inspection to ensure reliable and continuous safe operation. The maintenance work shall be in accordance with commercial practices or manufacturer’s specifications, if available, and shall be intended to maintain the UPS in safe and reliable operating condition until the next scheduled maintenance.

1.2.2. Due to the variety of UPS equipment manufacturers included in this contract, it is understood that full maintenance services may not be available for all of the equipment from one Contractor. If there are any such limitations, they should be listed in detail in the offeror’s proposal.

1.2.3. Details of Preventive Service: The contractor shall perform, but is not limited to, the following for the preventive service:

Cleaning UPS System Calibration Verification Battery inspection, charge and discharge Bypass verifications Cleaning and inspection of the battery terminals Mechanical adjustments and inspection Ventilators status verifications Rectifier bridge status Wave form status Circuit Breakers conditions Verification of calibrations for the readings:

o Voltage o Current o Input Frequency o Output Frequency o Batteries

Parameters registration UPS Control Test Function, Local or remote readings Simulate power failure

1.3. EMERGENCY SERVICE CALL: The contractor shall report to the work location within two (2) hours of emergency call, and commence work to repair UPS for reliable and continuous safe operation. Downtime to the users in the effected building will be kept to an absolute minimum.

The contractor must notify the Government personnel issuing the service call of all projected downtime, estimated time for repair, and completed time.

1.4. REPLACEMENT OF PARTS: The cost of consumable materials normally used during preventive maintenance, to include but not limited to air filters, link grease, distilled water, etc. shall be included in the preventive maintenance unit price. Only new standard parts and parts of equal quality to or better than shall be used in repairs.

1.4.1. Contractor must maintain a replacement parts inventory in order to repair malfunctioning equipment within a 72-hr period.

1.5. REPORTS: The contractor shall prepare and submit an inspection/maintenance report to the Point of Contact/Liason (POC) assigned to this requirement within two (2) business days after completion of each job. The report shall include:

a. Date of scheduled maintenance

b. Date and time of arrival

c. Hours performing maintenance,

d. The name of the technician performing the inspection and maintenance

e. Listing of parts replaced or repaired.

f. Document battery system condition and further service needs.

g. Recommendations regarding replacement of faulty batteries

2. GENERAL INFORMATION

2.1. QUALITY CONTROL: The contractor shall accomplish all inspection and testing needed to ensure that services conform to the requirements stated in this PWS and contract.

2.2. QUALITY ASSURANCE: The government has the right to inspect and test all services called for by contract, to the extent practicable at all places and times during the term of the contract. The Government shall perform inspections and tests in a manner that will not unduly delay the work.

2.3. GOVERNMENT REMEDIES: If unacceptable performance was identified in services, the POC shall promptly notify the contractor of the deficiencies for correction. The contractor shall take corrective action in a timely manner at no increase in the contract price, and submit the probable cause, corrective action taken, and preventive action of the deficiencies to the personnel upon completion of correction. If deficiencies are not corrected in a timely manner or repeated, the POC should notify the Contracting Officer (CO). If deficiency or failure in services cannot be corrected by the contractor, the Government may negotiate with the contractor for extension of contract performance or reduce the contract price to reflect the reduced value of the service performed.

2.4. HOURS OF OPERATION

2.4.1. Normal Hours of Operation: The contractor will be allowed to work from 0800 to 1700 Monday through Friday, except for U.S. legal holidays.

2.4.2. Emergency or Special Event Services: The contractor shall provide emergency service during and after regular working hours, seven (7) days a week, including holidays. The contractor shall furnish to the CO, telephone numbers and names of qualified maintenance personnel and company officials who can be contacted to respond to an emergency after regular working hours.

2.5. SAFETY REQUIREMENTS

2.5.1. The contractor shall maintain work environments, which safeguard the public and government personnel exposed to contractors operations and activities, by providing safe barricades and signs.

2.5.2 Physical Security: The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work period, all government facilities, equipment and materials shall be secured.

2.5.3. Security Requirements: Contractor service personnel must comply with the base security requirements. Some of the UPS units to be maintained under this contract are located in areas that require escort to access.

2.5.4. Ensure that personnel comply with AFI 32-1064, Electrical Safe Practices, Air Force Occupational Safety and Health Standard (AFOSHSTD) 91-501, Air Force Consolidated Occupational Safety Standard, and UFC 3-560-01, Electrical Safety O&M.

2.6. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE

NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER:

During crisis declared, the contractor is not required to perform periodical routine maintenance.

Those tasks was not accomplished will be performed as soon as crisis is terminated. However, the contractor is required to accomplish emergency repair service within a reasonable time frame for the situation related to the crisis.

3.0 SERVICES SUMMARY

3.1 Services Summary:

Performance Objective SOW Para. Performance Threshold

Preventive Maintenance Service Routine inspection, testing, and maintenance performed every six (6) months.

1.2.

100% of equipment maintained every six (6) months.

Emergency Service Call.

Report within two (2) hours of call.

1.3.

100% of emergency calls reported to within two (2) hours.

Reports Submitted within two (2) days after completion of each job.

1.5.

90% of reports shall be submitted accurately and on time.

4. GOVERNMENT-FURNISHED PROPERTY AND SERVICES

4.1. GOVERNMENT-FURNISHED PROPERTY: None.

4.2. GOVERNMENT-FURNISHED SERVICES: The Government shall furnish water and electricity at no additional cost to the contractor.

4.3. SECURITY POLICE AND FIRE PROTECTION: In the event of an emergency on base, the emergency contact phone number is 911.

5. ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING APPLICATION (eCMRA)

REPORTING

The contractor shall ensure ALL contractor labor hours including subcontractor, at all levels/tiers, labor hours required for the performance of services provided under this contract are reported via a secure data collection site.

The contractor and all subcontractors, at all levels/tiers, providing direct labor under this contract shall report complete and accurate data for the labor executed during the period of performance during each Government fiscal year (FY), which runs from October 1 to September 30. The Contractor shall input the data into the appropriate eCMRA reporting tool, which can be accessed via a secure web site at http://www.ecmra.mil/. There are four separate eCMRA tools: Army, Air Force, Navy and All Other Defense Components. The appropriate eCMRA reporting tool to use is determined by the requiring activity being supported (e.g., if DISA awards a contract for an Air Force requiring activity, the contractor shall load the required reporting data in the “Department of Air Force CMRA” tool). While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. The contractor shall completely fill in all required data fields. The contractor shall enter initial data into the appropriate eCMRA tool to establish the basic contract record no later than 15 working days after receipt of contract award or contract modification incorporating this clause. The contractor shall notify the COR when the basic contract record has been established in the appropriate eCMRA tool.

eCMRA User Manuals and Frequently Asked Questions (FAQs) are available at http://www.ecmra.mil/

Contractors may direct technical questions to the eCMRA help desk at usaf.pentagon.saf-aq.mbx.cmra-help-desk-dod@mail.mil

APPENDIX A

DEFINITIONS

1.1. GENERAL DEFINITIONS:

1.1.1. Defective Service: A service output that does not meet the standard of performance specified in the contract for that service.

1.1.2. Quality Assurance: A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For purposes of this manual, quality assurance refers to actions by the government.

1.1.3. QA Personnel: A functionally qualified person who performs quality assurance functions for contracted services.

1.1.4. Quality Control: Those actions taken by a contractor to control the production of outputs to ensure that they conform to the contract requirements.

1.2 TECHNICAL DEFINITIONS

1.2.1. Serviceable Condition: Refers to the functional operating characteristics of a particular UPS system wherein it performs its intended purpose in a manner equal or superior to the manufacturer’s standard of performance on the date of its manufacture.

1.2.2.1. Preventive Maintenance of UPS is the routine recurring inspection and work required to keep it in such condition that it may be utilized at the original capacity and efficiency, for its intended purpose. Parts and equipment specified by the UPS manufacturer or items of equal or better quality shall be used in accordance with the manufacturer’s specifications or commercial practices.

1.2.2.2. Repair is the restoration of equipment to a condition substantially equivalent to its original or designed capacity and efficiency by replacement, overhaul, or reprocessing of constituent parts or material. Parts and equipment specified by the UPS manufacturer or items of equal or better quality shall be used in accordance with the manufacturer’s specifications or commercial practices.

1.2.2.3. Inspection is the testing for proper operation of each UPS. If the test reveals a defect that makes operation of the UPS dangerous, the UPS shall be taken out of service immediately.

1.2.2.4. Inspection/Maintenance Report: The report for preventive maintenance at each periodical inspection shall include information as specified in par. 3.2. The reports submitted will be used by the Government as historical data for future service requirements.

1.2.3.2. Emergency Service: Repair of any unsafe or inoperable conditions of all elevators for continuous and safe operations requested by the service call, 24 hours and 7 days a week.

APPENDIX B

LIST OF APPLICABLE PUBLICATIONS AND FORMS

Government applicable documents and standards: The following documents are hereby incorporated by reference. The contractor shall comply with these documents during the performance of this Task Order

NFPA 70B, Recommended Practice for Electrical Equipment Maintenance, http://www.nfpa.org/

NFPA 70E, Standard for Electrical Safety in the Workplace, http://www.nfpa.org/

UFC 3-520-01, Interior Electrical Systems, http://www.wbdg.org/ccb/browse_cat.php?o=29&c=4

UFC 3-560-01, Electrical Safety O&M, http://www.wbdg.org/ccb/browse_cat.php?o=29&c=4

UFC 3-600-02, O&M: Inspection, Testing, and Maintenance of Fire Protection Systems, http://www.wbdg.org/ccb/browse_cat.php?o=29&c=4

RUS Bulletin 1751F-801, Electrical Protection Fundamentals

RUS Bulletin 1751F-805, Electrical Protection at Customer Locations

Conditioning and Continuation Interfacing Equipment (PCCIE). PCCIE is classified as equipment. For guidance on acquisition and maintenance of this equipment, contact the PCCIE Product Group Manager, 500 CBSS/GBLD, Building 1207-N, 6029 Wardleigh Road, Hill AFB, UT 84056-5838.

DISA Circular 350-195-2, Auxiliary Electric Power Systems

ETL 04-15, Electrical Safety Guidance

IEEE C2, National Electrical Safety Code (NESC), http://www.ieee.org/

The contractor shall obtain and comply with any other applicable manuals not identified above that would be required to meet industry standards.

APPENDIX C

EQUIPMENT TO BE MAINTAINED

The following UPS equipment and associated batteries shall be covered by the maintenance contract.

Communication Squadron Buildings

Building Number

Equipment Supported

Manufacturer

Model

Quantity

Power (kVA)

T-817 MARK IVB EATON 9155-8 1 8

T-714 NCC RIELLO UPS MP 160 1 160

T-714 GLOBAL CONTROL EATON 9155-8 1 8

T-1112 GLOBAL RECEIVE EATON 9155-8 1 8

T-1015 GLOBAL TRANSM EATON 9330-40 3 40

T-810 ITN/DISA MPLS EATON 9355 1 40

Operational Support Squadron Buildings

Building Number

Equipment Supported

Manufacturer

Model

Quantity

Power (kVA)

T-923 TRM TACAN EATON 9335-30 1 30

T-248 GATOR EATON 9335-30 1 30

T-1400 NDB APC SMARTUPS 1 2,2

T-1250 DASR EATON 9390-80 1 80

T-134 CONTROL TOWER RIELLO ND 2 NA