DFR_QASP_-_26_Aug_15.pdf

26 Aug 15

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

DEICING FLUID RECOVERY SERVICES

MCGUIRE/DIX AREA OF JOINT BASE MCGUIRE-DIX-

LAKEHURST

Quality Assurance Surveillance Plan (QASP)

De-Icing Fluid Recovery Services

1. Scope

DFR services include the recovery, storage, and recycling/disposal of deicing fluid used on all aircraft.

2. Purpose

This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The

QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

What will be monitored

How monitoring will take place

Who will be conduct the monitoring

How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan.

This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

3. Authority

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

4. Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

4.1. Government Program Manager

The PM provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR's performance assessment activities. While the PM may serve as a direct conduit to provide government guidance and feedback to the contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government's behalf.

Assigned PM: Andy Siroki

Organization: 305 MXO/MXOP, JB MDL, NJ 08640

Telephone: (609) 754-4349

Email: andrew.siroki @us.af.mil

4.2. Contracting Office (CO)

The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.

Assigned CO: Lynn Womack

Organization or Agency: 87th Contracting Squadron, LGCA

Telephone: 754-4713

Email: lynn.womack@us.af.mil

4.3. Contracting Officer's Representative (COR)

The COR is responsible for providing continuous technical oversight of the contractor's performance. The

COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a quality assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the CO. The COR is required to provide an annual performance assessment to the CO which will be used in documenting past performance. The

QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the government's behalf.

Assigned PM: Andy Siroki

Organization: 305 MXO/MXOP, JB MDL, NJ 08640

Telephone: (609) 754-4349

Email: andrew.siroki @us.af.mi

4.4. Other Key Government Personnel

This may include performance monitors, inspectors, technical experts, or others who provide information that helps the COR monitor contractor performance.

4.5. Contractor Representatives

The following employees serve as the contractor's Program Manager for this contract. (Complete after contract award)

Program Manager -

Telephone:

Email:

Task Manager -

Telephone:

Email:

Other Key Contract Personnel -

Title:

Telephone:

Email:

5. Performance Requirements and Method of Surveillance

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

5.1. Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented.

The COR's contribution is their professional, non-adversarial relationships with the CO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and

QC/QA actions to successfully meet the terms of the contract.

5.2. Surveillance Service Delivery Summary

The Surveillance Service Delivery Summary (SDS) (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This SDS details the method of surveillance the

COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance

Rating

Criteria

Excellent /

Outstanding

Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good

Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good

Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal

Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Attachment 1 - Surveillance Service Delivery Summary

SDS

Performance Requirement

PWS

Paragraph Performance Standard

Method of

Assessment

Commence deicing fluid recovery within 30 minutes of notification by

Maintenance Operations Center.

1.2.2 100% of the time Periodic

Inspection

Provide the COR a written response to all customer complains within 48 hours.

1.5.5 90% of the time Customer

Complaints

Available to perform DFR services

24 hours a day, 7 days a week.

1.2.1 100% of the time

Periodic

Inspection

Comply with all federal and state and local environmental laws and regulations.

1.4 100% of the time

Periodic

Inspection and/or Third

Party

Inspection

Submit a daily deicing fluid recovery report

1.5.7 90% of the time

Periodic

Inspection

Store and properly mark all hazardous materials in appropriate containers and approved areas as directed

1.4.2 100% of the time Periodic

Inspection