A4_-_Quality_Assurance__Surveillance_Plan.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

AIRCRAFT TRANSIENT ALERT AND WASH

SERVICES

MCGUIRE AREA OF JOINT BASE MCGUIRE-DIX-LAKEHURST

16 Jan 15

GENERAL INFORMATION

1. This Quality Assurance Surveillance Plan (QASP) has been developed to provide the

Contract Officer’s Representative (COR) with a surveillance strategy to ensure quality services are provided by the Aircraft Services contractor. This plan gives the COR a proactive mechanism to preclude major deficiencies in the performance of services.

2. This QASP is based on the premise that the Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract.

The performance objectives recognize that the Contractor is not a perfect manager and that unforeseen and uncontrollable problems do occur. Good management allows the

Contractor to operate within specified performance thresholds. CORs are to be objective, fair, and consistent in evaluating Contractor performance.

3. The COR may conduct observations of contractor performance at any time or whenever negative trends are detected. The documented results of these observations will be given to the contracting officer, but will not count as defects.

METHOD OF SURVEILLANCE

CUSTOMER COMPLAINT: The COR will receive complaints from customers verbally, in writing, or via e-mail. The COR will investigate the complaint and determine whether or not it is valid. All customer complaints will be documented on a printed e-mail transmission, a memo for record, or locally devised 305 MXG/COR Customer Feedback

Form. If the number of validated unacceptable services exceed the monthly limits outlined in the Service Delivery Summary, the contract administrator will take appropriate action in accordance with FAR 52.212-4, Contract Terms and Conditions-Commercial Items

(March 2005).

Procedures: Any customer that observes unacceptable services, either incomplete or not performed, should immediately contact the COR. The COR will complete appropriate documentation to record the complaint and investigate its validity. If the complaint is found to be valid, the COR will notify the contractor in writing. If possible, the contractor shall re-accomplish the service at no cost to the government. The contractor will be required to answer the complaint, in writing, whether or not the service is re-accomplished. If the COR determines the complaint as invalid, no action by the contractor is needed, and the customer will be notified as to why the complaint was not valid. Non-valid complaints will be kept on file by the COR for reference only.

PERIODIC: Using the projected and average number services per month, as listed in

Performance Work Statement (PWS) Appendix 1, the COR will sample a minimum of

10% of all monthly services.

Procedures: The COR will inspect wash/cleaning services for cleanliness using AMC

Form 1018 and locally produced checklists shown in this QASP. COR will inspect all other services using locally produced checklists shown in this QASP. These services shall be observed to detect and document negative and unsafe trends. If the total number of validated unacceptable services exceeds the monthly limits outlined in the Service

Delivery Summary, the contract administrator will take appropriate action in accordance with FAR 52.212-4, Contract Terms and Conditions-Commercial Items (March 2005).

SERVICE DELIVERY SUMMARY

Performance Objective Performance Threshold

1. Management: Operate an effective

Aircraft Services Management system to ensure all tasks and programs are successful and completed within a timely manner.

IAW PWS Para. 1.1.1

The government will sample management services weekly. No more than one unacceptable service, to include quality assurance evaluations and valid customer complaints within a 30-day period.

2. Arrival, Processes, and

Departure: Perform all transient aircraft services in a safe and timely manner.

IAW PWS Para. 1.1.2, 1.1.3 an 1.1.4

The government will inspect a minimum 10% of all arrivals, processes and departures per month. No more than two unacceptable services, to include valid customer complaints and quality assurance evaluations, within a

30-day period.

3. Aircraft Wash and Flight line

Cleaning Services: Perform aircraft wash and flight line cleaning services within cleanliness standards and time limits.

IAW PWS Para. 1.1.6

No more than two valid customer complaints within a 30-day period for aircraft tow, pre-wash preparation, post-wash restoration, and post-wash lubrication.

The government will inspect a minimum 10% of all wash/cleaning services. No more than 2 unacceptable services, to include quality assurance evaluations and valid customer complaints, within a 30-day period.

The government will inspect 100% of all static display aircraft wash. No unacceptable services per month

4. Emergency Services: Provided emergency services within standards and time limits. IAW PWS Para.

1.1.5

The government will inspect 100% of all emergency services provided. No unacceptable services per month.

5. Environmental Compliance:

Comply with all federal and State environmental laws and regulations and Air Force Instructions. IAW

PWS Para. 1.1.8

No discrepancies allowed.

MANAGEMENT

CONTRACT #: PWS PARAGRAPH: 1.1.1, .5, .7, .8

DATE: TYPE INSPECTION: Weekly

TASK ACCEPTABLE UNACCEPTABLE N/A

1.1.1a – Tool/Equipment control program 1.1.1b – Maintain Technical Orders (TOs) 1.1.1c – Employee training records 1.1.1e – FOD control program 1.1.1f – Contractor vehicles 1.1.1j – Dispatch manned 24/7 1.1.1j(a) – Service reports (861s, Wash) 1.1.1j(b) – Coordinate times and locations 1.1.1j (c) – Obtain aircraft parts 1.1.1j(d) – Maintenance Data Collection

1.1.5 – Emergency services preparedness

1.1.7 – Environmental compliance 1.1.8(a) – Hours of operation 1.1.8(b & c) – Manning 1.1.8(e) – Employee uniforms & safety shoes 1.1.8(f) – Employee training and qualifications 1.1.8(g) – Security requirements 1.1.8(h)– Contractor’s Quality Control Program 1.1.8(j) – Physical security of equipment 1.1.8(k)—Maintain records

Comments / Discrepancies:

COR: CONTRACTOR: CONTRACTOR:

ARRIVAL SERVICES

CONTRACT #: PWS PARAGRAPH: 1.1.2

DATE / TIME: AIRLINE/BASE:

TYPE AIRCRAFT: TAIL #: LOCATION:

1.1.2a – Preparation of parking spot prior to arrival 1.1.2b – Perform “Follow-Me” service / Marshall aircraft 1.1.2c– Check for Hot Brakes 1.1.2d – Check for Hydrazine leaks on F-16 aircraft 1.1.2e – Debrief commander/Inform MOC of status 1.1.2g – Ensure explosives, EGRESS, flares are made safe 1.1.2h – Install required covers 1.1.2i – Install required chocks, pins, ground wires 1.1.2j – Position, connect, operate AGE Safety

COR: CONTRACTOR:

TA PROCESSING SERVICES

CONTRACT #: PWS PARAGRAPH: 1.1.3

1.1.3a – Obtain, inspect, position, connect, operate AGE

1.1.3b – Check / Service / Sample engine oil

1.1.3c – Refuel / Defuel aircraft

1.1.3d – Remove FOD from aircraft / work areas

1.1.3e – Remove snow / ice and deice aircraft

1.1.3f – Perform maintenance inspections

1.1.3g – Secure, cover, close and moor Aircraft

1.1.3h – Aircraft forms documentation

1.1.3i – Ensure Exceptional Release prior to flight

1.1.3j – Perform AMC Ramp Inspection

1.1.3k – Tow Aircraft

1.1.3l – Perform Minor Maintenance

DEPARTURE SERVICES

CONTRACT #: PWS PARAGRAPH: 1.1.4

1.1.4a – Brief Aircraft Commander prior to flight 1.1.4b – Notify MOC of departure sequence of events 1.1.4c – Remove ground wires / Covers and inspect engines 1.1.4d – Connect, Operate, Disconnect and Remove AGE 1.1.4e – Assist aircrew with Preflight Inspections 1.1.4f – Locks and Pins removed/ Panels secured 1.1.4g – Remove Chocks / Marshall Aircraft 1.1.4g – FOD Inspection / Return AGE to Designated Area

EMERGENCY SERVICES

CONTRACT #: PWS PARAGRAPH: 1.1.5

1.1.5a – Respond to emergencies 1.1.5b – Participate in disaster preparedness response 1.1.5c – Ensure minimal interruption of services

FLIGHT LINE INTERIOR CLEANING

CONTRACT #: PWS PARA: 1.1.6f & s

DATE/TIME: LOCATION:

TYPE AIRCRAFT: TAIL #:

TASK acceptable unacceptable N/A

Flight Deck Floor Flight Deck Crew Seats Flight Deck Crew Bunk Galley Floor / Walls / Tables / Sink / Shelves Latrine Floor / Walls / Mirror / Sink / Toilet Seat Cargo / ARO Compartment Floor Cargo / ARO Compartment Seats / Ashtrays / Seat Backs Remove Trash and FOD

REACCOMPLISHMENT OF SERVICE: Acceptable/Unacceptable

DATE / TIME:

AGE WASH

CONTRACT #: PWS PARAGRAPH: 1.1.6k

DATE / TIME: LOCATION:

TYPE EQUIPMENT: SERIAL #:

Exterior Compartment / Access Panels

Interior Compartment / Shelving / Trays

Engine Compartment / Components

Compressor Compartment / Components

Battery Compartment / Tray

Radiator / Cooling Fins

Fluid Leaks / Stains

Hand rails / Work Platform

Towing Arms

Steering Axles / Rods / Pivot Points

Wheels / Tires / Casters

REACCOMPLISHMENT OF SERVICE: Acceptable/ Unacceptable

PRE/POST WASH SERVICES

CONTRACT #: PWS PARAGRAPH: 1.1.6

DATE / TIME: LOCATION:

AIRCRAFT TOWING

1.1.6a,n,ad – Follow Technical Data

1.1.6a,n,ad – Appropriate Tools / Equipment

1.1.6a,n,ad – Aircraft Forms Documentation

Safety

PRE-WASH PREPARATION

1.1.6b,o,ae – Mask/Tape and Plug Openings

1.1.6b,o,ae – Open / Remove Panels, Doors, Hatches

1.1.6b,o,ae – Landing Gear Tire Covers

1.1.6b,o,ae – Small Laser Transmitter Covers (IRCM aircraft)

POST-WASH RESTORATION

1.1.6d,q,ah – Remove Covers

1.1.6d,q,ah – Remove Tape

1.1.6d,q,ah – Drain Trapped Water

1.1.6d,q,ah – Close / Install Panels, Doors, Hatches

WASH/CLEANING-OTHER

CONTRACT #: PWS PARAGRAPH: 1.1.6

DATE/TIME: LOCATION:

1.1.6t KC-10 CARPET CLEANING

Steam clean flight deck carpet

Steam clean cargo (passenger) Compartment carpet

Apply fabric protector to carpet 1.1.6h, aj C-17 BILGE CLEANING Interior cargo compartment under floor

* Note: Under floor will be prepared by government *

1.1.6i, u, z, ac SPOT WASH Localized cleaning not to exceed 500 square feet 1.1.6j&v CLEAR WATER RINSE Salt and other contaminants diluted and flushed away (exterior)

Comments / Discrepancies / Location of Spot-Wash:

AIRCRAFT LUBRICATION

CONTRACT #: PWS PARAGRAPH: 1.1.6 e,m,r,w,ai

DATE: LOCATION:

Type of lube: 60-Day A-Ck Post-Wash acceptable unacceptable N/A

Cards inspected and description

AIRCRAFT WASH

CONTRACT #:

PWS PARAGRAPH: 1.1.6 c, l, p, y, aa, ab, af