Attachment_1_-_WTB_PWS_Revised_8_OCT_2019.pdf

PERFORMANCE WORK STATEMENT

FOR

WARRIOR TRANSITION BATTALLION TRANSPORTATION SERVICES

JOINT BASE SAN ANTONIO – FORT SAM HOUSTON

Revised 8 October 2019

1. DESCRIPTION OF SERVICES/ GENERAL INFORMATION. The contractor shall provide qualified vehicle operators and dispatch services to support the transportation services for the wounded warrior-in-transition programs at Brooke Army Medical Center (BAMC), Warrior Transition Battalion (WTB), Joint Base San Antonio

Fort Sam Houston (JBSA-FSH), TX 78234. The contractor shall provide vehicle operators in accordance with

(IAW) this Performance Work Statement (PWS) and the Wounded Warrior Act. Given the nature of Wounded

Service Member’s (WSM) injuries and/or illnesses they require assistance to maintain normal life support functions.

In accordance with (IAW) the Wounded Warrior Act and memo from the Secretary of the Army, transportation services to and from the WSM’s residence, medical treatment centers, and centers of subsistence shall be provided for all WSM in accordance with this PWS.

1.1. DESCRIPTION OF SERVICES. The contractor shall provide a project manager, dispatcher, bus drivers, and shuttle van drivers IAW local and federal laws, regulations, and commercial practices. The contractor shall provide vehicle operators with more than 3 years of experience. The contractor shall show proof of qualified commercial drivers’ licenses with a Passenger (P) endorsement prior to contract award, see para. 1.2.9.1. The contractor shall provide transportation services for WSM that are participating or enrolled in the medical recovery program at

BAMC, JBSA-FSH.

1.1.1. LOCATION CATEGORIES. The contactor shall provide transportation services for the primary, secondary and tertiary locations categories of this PWS, see Appendix D and E. Location categories are defined by need and mileage. There are three location categories (10mile radius, 25mile radius, 50 mile radius), and one special circumstance category. All categories carry different requirements for response time.

1.1.1.1. PRIMARY LOCATION CATEGORY. The contractor shall provide vehicle operators to safely transport

WSM, designated Non-medical attendants, and family members for scheduled medical appointments, rehabilitation programs, and in/out processing to and from all locations on JBSA necessary for rehabilitation, administrative and subsistence needs. The contractor shall provide On-Call 30 Minute Response Time for primary location category transportation support. The contractor shall provide transportation support with response time no more than 30 minutes at primary location locations during normal hours of operation. The contractor shall provide transportation for WSM to any location on JBSA within a ten mile radius originating from Liberty Barracks (bldg. 3820) during normal hours of operation. Primary location locations can include: Liberty Field (Bldg. 3820 and Bldg. 3822), HHBN HQ, BMAC Flag pole, Center for the Intrepid, Adaptive Sports (OT/PT Clinic), Soldier and Family

Assistance Center, Warrior and Family Support Center, HHC, CPT Jennifer Moreno Clinic, and other locations on

JBSA within a 10 mile radius that are necessary for WSM transportation support. The contractor does not need to remain with the Service member, they are only responsible for pick-up and drop-off. See Appendix D for highly trafficked locations and distances, and Appendix A for workload data.

1.1.1.2 SECONDARY LOCATION CATEGORY. The contractor shall provide vehicle operators to safely transport WSM, designated Non-medical attendants, and family members to and from residential home or Liberty

Barracks to scheduled medical appointments, rehabilitation programs or subsistence needs during hours of operation per para. 1.2.4 and para. 1.2.4.1. The contractor shall provide secondary location transportation support within a 25 mile radius of JBSA. The contractor does not need to remain with the Service member, they are only responsible for pick-up and drop-off. At maximum, transportation will travel 25 miles one-way and 25 miles return originating from residential home, Liberty Barracks, BAMC or JBSA-FSH, Texas. See Appendix E for highly trafficked locations and distances, and Appendix A for workload data.

1.1.1.2.1. On-Call 2 hours Response Time: The contractor shall provide on-call secondary location transportation services to pick-up/drop-off WSM at the locations listed in Appendix E. Most requests will be made at least the business day prior, special circumstances may dictate the command team request same day secondary location

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1177642149C Highlight transportation support. The contractor shall provide transportation support with response time no more than 2 hours from notification during normal hours of operation.

1.1.1.3. TERTIARY LOCATION CATEGORY. The contractor shall provide vehicle operators to safely pick up and drop off WSM, designated Non-medical attendants, and family members for scheduled medical appointments, rehabilitation programs, and in/out processing to and from all locations on JBSA necessary for rehabilitation, administrative and subsistence needs. The contractor shall provide 50 mile radius transportation support when approved by the COR no later than 24 hours prior to the event. The 50 mile radius shall include any specialty events deemed necessary for rehabilitation within a 50 mile radius, meaning 50 miles to and 50 miles from origin point of

Liberty Barracks or Headquarters Building. The contractor does not need to remain with the Service member(s), they are only responsible for pick-up and drop-off. See Appendix F for sample workload data from 1 month and

Appendix A for workload data.

1.1.1.3.1. Special Circumstance: Events that occur outside of the 50 mile radius, as defined above, will be considered special circumstances. Additionally, events or appointments that occur outside of the normal hours of operation will likewise be considered special circumstances. The contractor does not need to remain with the

Service member, they are only responsible for pick-up and drop-off.

1.1.1.3.2 Special Circumstance Mileage: The contractor shall provide transportation support on a special circumstance location outside of a 50 mile radius when the event is specified as a special circumstance, and approved by the COR 48 hours in advance. The contractor is not responsible to provide transportation support for special events at distance greater than 100 miles one-way from starting point residential home or Liberty Barracks at BAMC and JBSA-FSH, Texas.

1.1.1.3.3 Special Circumstance Hours. The contractor shall provide transportation support to appointments or other locations deemed necessary after or before normal work hours when the event is specified as a special circumstance, and is coordinated by the COR. Generally these trips include last minute pre-op appointments or after duty hours testing and are local to BAMC.

1.1.2. SCHEDULES.

1.1.2.1. The contractor shall provide and maintain a schedule which ensures the requirements in this PWS are met no later than 15 days after contract is awarded.

1.1.2.2. The contractor shall provide a schedule that, at minimum, addresses the need for adequate vehicle operators to provide bus transportation services to meet the requirements in this PWS.

1.2. GENERAL INFORMATION.

1.2.1. QUALITY CONTROL. The contractor shall be responsible for quality control for all work accomplished during the performance of the task. The contractor shall provide and maintain a Quality Control Plan (QCP) which ensures the requirements in this PWS are met. The QCP will be considered acceptable and approved unless the contractor is notified by the Contracting Officer (CO) prior to award. The QCP shall be included in the technical proposal for evaluation and acceptance. As a minimum, the contractor shall develop quality control procedures that address the areas identified in section 2, Service Delivery Summary.

1.2.2. QUALITY ASSURANCE. The Government will periodically evaluate the contractor’s performance by appointing a COR to monitor performance to ensure services are received IAW this PWS. The COR will evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP).

1.2.3. PROJECT MANAGER (PM). The contractor shall provide, in writing, within five (5) business days after contract award; an appointed PM who shall be responsible for the overall performance of services. The contractor shall provide the name, email address, and office cell phone number of the appointed PM. The PM shall be able to speak, read, write, and understand English.

1.2.3.1. The PM shall have full authority to act on behalf of the contractor on all contractual matters.

1.2.3.2. The PM shall be available during hours of operation.

1.2.3.3. The PM shall provide a list of personnel authorized/licensed to operate the Government vehicles listed in

Appendix B to the COR within 10 business days after award. After award, the contractor shall provide any changes within 3 business days throughout the duration of the contract.

1.2.3.4. The PM shall ensure vehicle operators follow posted work schedules. The PM shall coordinate any changes made to the posted schedule with the COR within 24 hour prior to posting the revised schedule.

1.2.3.5. The PM shall work primarily from the dispatch office located at Bldg. 3822, Rm. 105, JBSA-FSH, TX

78234.

1.2.3.6. The PM shall return all calls from the COR within one (1) hour during normal hours of operation.

1.2.3.7. The P M shall be available to meet with Government personnel within two (2) hours on JBSA-FSH as designated by the COR to discuss any problem areas.

1.2.3.8. After normal duty hours, the PM shall be available within the first hour of the next duty day.

1.2.3.9. The PM shall make themselves available 24/7 for unexpected issues involving their contract employees.

1.2.3.10. The PM shall be responsible for all administrative actions, such as payroll, counseling, resolution of issues, and training for contractor employees.

1.2.3.11. The PM shall issue daily vehicle and driving assignments.

1.2.4. HOURS OF OPERATION.

1.2.4.1. NORMAL HOURS OPERATION. Weekdays hours are Monday through Friday. Weekend hours consist of

Saturday, Sunday, and federal holidays (as coordinated in advance with the Government).

WEEKDAYS WEEKENDS

NORMAL HOURS 6 A.M – 8 P.M 9 A.M – 6 P.M

1.2.4.2. AFTER HOURS OPERATION. The contractor may be required to work after normal hours due to increase in workload. The contractor shall acquire prior approval for transportation support after normal hours. The

COR will approved all transportation support required after normal hours by the close of business the day prior to transportation services are required.

WEEKDAYS WEEKENDS

AFTER HOURS 8 P.M. – 12 A.M 6 P.M. – 10 P.M

1.2.4.3. HOLIDAYS OBSERVED. When a holiday falls on a Saturday, the preceding Friday shall be considered the holiday. When a holiday fall on a Sunday, the succeeding Monday shall be considered the holiday. Routine work shall not be performed on federal holidays. The following shall be observed as federal holidays:

New Year’s Day 01 January

Martin Luther King, Jr. Third Monday in January

Presidents’ Day Third Monday in February

Memorial Day Last Monday in May

Independence Day 04 July

Labor Day First Monday in September

Columbus Day Second Monday in October

Veteran’s Day 11 November

Thanksgiving Day Fourth Thursday in November

Christmas Day 25 December

1.2.5. GOVERNMENT INCLEMENT WEATHER/OTHER CLOSURES. Occasionally the installation may be closed unexpectedly due to inclement weather or other reasons. The COR will notify the contractor when government facilities are closing early, due to the weather. The contractor is not required to report to work when the installation is closed. The contractor is advised to monitor local public media for the latest information on weather events. Under “delayed reporting” conditions, due to inclement weather, the COR will contact the PM and advise as to when facilities will be open and locations should be operational.

1.2.6. IDENTIFICATION BADGES. The contractor personnel shall wear a contractor provided identification badge at all times displaying the employee’s name and the name of the contractor while performing work on this contract. Identification badges shall be worn on the upper chest so as to be readily visible and identifiable.

1.2.7. DRUG FREE CERTIFICATION REQUIREMENT. The contractor shall provide a drug-free workforce.

The contractor shall conduct quarterly drug testing and provide a copy of drug free certifications to the COR within the first five (5) business days of the month. These services shall be at the expense of the contractor.

1.2.8. INSURANCE REQUIREMENT. The contractor shall be responsible for providing liability insurance for their Vehicle Operators. In the event of an accident, the contractor is solely responsible for all damages to the vehicle and property and/or any damage to a third party if vehicle operator found at fault. The Government assumes no liability for damages or injuries. The contractor shall be liable for loss, damage, destruction, or theft of

Government property if found at fault. The contractor shall comply with FAR 52.228-5 and FAR 52.245-1(h).

1.2.9. VEHICLE OPERATORS.

1.2.9.1. The contractor shall provide vehicle operators with fully licensed with a Texas Commercial Vehicle

Operators License (CDL), Class B, with Passenger (P) endorsement or higher. The contractor shall notify the COR within 24 hours of any vehicle operator driver license status changes.

1.2.9.2. Vehicle operators shall not consume alcohol at least eight (8) hours prior to starting performance of vehicle services.

1.2.9.3. Vehicle operators shall not consume illegal drugs that may hinder their abilities to operate a motor vehicle prior to starting performance of vehicle services.

1.2.9.4. Vehicle operators shall not consume prescribed medications that may hinder abilities to operate a motor vehicle prior to starting performance of vehicle services.

1.2.9.5. Vehicle operators shall be professional and provide highest level of customer service possible within the scope of the contract.

1.2.9.6. Vehicle operators shall be capable of operating a Government owned vehicle listed in Appendix B, such as

15 passenger vans, 44 passenger buses, and Americans with Disability Act (ADA) compliant vans, equipped with

Wheel Chair Ramp Lifts.

1.2.10. SAFE PASSENGER TRANSPORT OPERATION. The contractor shall provide vehicle operators to support a safe passenger transportation operation IAW local, state, federal laws and regulations, commercial practices, and the ADA. Vehicle operators are responsible for exercising safety controls when loading and unloading passengers. Vehicle operators are not responsible to manually lift passengers when loading or unloading.

Vehicle operators shall assist passengers and secure wheelchairs. Vehicle operators shall ensure all passengers are properly secured and using seatbelts. Vehicle operators shall ensure all passengers in the ADA vehicle transported in a wheel chair are secured at all times. Vehicle operators shall observe and adhere to the maximum passenger capabilities as stated for all types of vehicles listed in Appendix B during the performance of transportation operation.

1.2.11. COMPUTER/ADMINISTRATIVE SKILLS. The contractor shall have adequate computer skills to complete government required training. The PM shall be proficient in Microsoft Office.

1.2.12. ROAD NETWORK KNOWLEDGE. Vehicle operators shall have knowledge of local road networks and specific locations to be used as designated by the COR.

1.2.13. TRAINING. Contractor employees shall attend a government orientation to familiarize them with the policies and procedures of BAMC, as well as complete mandatory annual training as directed by the Government.

1.2.14. VEHICLE MAINTENANCE. Vehicle operators shall conduct a daily inspection and annotate any deficiencies on Daily Inspection Log that shall be issued to them at the beginning of their shift. This form shall ensure the vehicle was inspected and any deficiencies were corrected. Vehicle operators shall notify the dispatch office of all noted deficiencies before, during, and after operations. Vehicle operators shall ensure vehicles are filled with gas at any gas station that accepts GSA Fleet/Wright Express credit cards. The PM shall issue gas cards daily to vehicle operators with a vehicle. All maintenance and gas for GSA fleet vehicles are paid for by the unit through the use of the GSA Fleet/Wright Express cards. Vehicles shall be cleaned and properly secured at the end of their shift. Vehicle operators shall be required to take vehicles in for maintenance services and car washes as directed by the PM. Vehicle operators shall report/annotate any minor or major mechanical vehicle issues to their PM.

1.2.15. DRIVING LOGS/REPORTS. The PM shall provide a copy of daily driving logs to the COR within the first five (5) business days of the month, see Appendix G. Reports shall be accurate and detailed, time and mileage are completely and appropriately accounted for on driving logs.

1.2.16. REPORTING PROCEDURES. Vehicle operators shall call dispatch when they arrive and depart from a pick up or drop off location. Vehicle operators shall call and report to the PM all accidents, traffic stop/violations or any situation that causes an unsafe operation of the vehicle. Vehicle operators shall immediately call dispatch and report any discrepancies or problems with passenger pickups, or drop off as they occur. Vehicle operators shall not schedule pickups or drop off directly. The Vehicle operators shall arrive 10 minutes before all scheduled requests and notify dispatch. Dispatch shall make the call how long drivers can wait. Vehicle operators shall complete

Government provided driving logs and turn in completed logs to the PM upon return of vehicles.

1.2.17. BACKGROUND CHECKS. All Department of Defense Contract employees shall submit a Position of

Trust background investigation (SF 85) to the Security Office. A favorable SF 85 is required before gaining access to a government base. The contractor, when notified of an unfavorable determination by the Government, shall withdraw the employee from consideration from working under the contract, and turn-in Government issued CAC card to the Government. In addition, the contractor shall conduct background checks every 12 months on all employees. The contractor shall be responsible for initial background checks for all employees, the unit will be responsible for all subsequent checks.

1.2.18. COMMON ACCESS CARDS. Contractor personnel shall obtain a Common Access Card (CAC) for computer access. CACs shall be used for all mandatory online training and to access Military Installations. All

CACs for contractors shall be issued via the Contractor Verification System (CVS). CAC cards shall be surrendered to the COR upon termination of employment for contractor employee or upon completion of the contract. CAC cards shall be surrendered immediately after termination of employment.

1.2.19. PHASE IN. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have a 14-day phase in period. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. The contractor shall complete all required contract employees’ Government orientation within

10 days of contract performance start date, scheduled by the COR.

1.2.20. CHANGES TO CONTRACT. The CO is the only person authorized to make changes to the contract. COs are responsible for ensuring that all contract actions comply with appropriate laws, executive orders, regulations and other applicable procedures, and approvals. Appointed/designated through a written warrant with dollar limitations, COs may bind the Government only to the extent of the authority delegated to them.

1.2.21. REMOVAL OF CONTRACT PERSONNEL. The contractor shall ensure that all employees conduct themselves in a professional manner while on the installation or performing on this contract. The CO reserves the right to direct the contractor to remove from performance on this contract any employee whom the CO determines to be a danger to persons, property, or military security. Additionally, they may be removed for being disruptive, offensive, or otherwise exhibiting improper behavior that undermines good order and discipline. The contractor is responsible for ensuring removed employee’s duties are covered.

1.2.22. HEALTH AND IMMUNIZATIONS REQUIREMENTS. Vehicle operators shall receive a general physical examination prior to commencement of services. The contractor shall provide to the COR, within 10 calendar days prior to start of performing services under this contract, a physical examination certificate for each employee. The certification shall state the date on which the physical examination was completed and the name of the physician who performed the examination. The physician performing the examination shall sign the certification. A physical examination shall be administered no more than 45 days prior to performance of the contract. The physical examination shall include the following:

1.2.22.1. Test for the antibody of HIV (Human Immunodeficiency Virus) with documented results of the test.

1.2.22.2. Current influenza vaccination given on an annual basis or proof from a registered physician that the contractor cannot receive the influenza vaccination due to a contraindication or complication.

1.2.22.3. If all of the immunizations and tests set forth in the preceding paragraphs have not been completed, the contractor shall issue a certificate providing evidence of immunization and tests that have been completed or started and shall provide a schedule for the completion of unfinished immunizations and lab tests. Failure to complete the immunizations as scheduled may be grounds for the CO to issue a “stop order” to the contractor until the contractor is in compliance and/or determine that such individual is not acceptable to perform services under this contract.

1.2.23. SECURITY/SAFETY/SAFEGUARDING MATERIAL. The contractor shall be responsible for safeguarding all Government Property provided for contractor use. If any Government Property is damaged or lost during contractor use and the contractor is found to be at fault, the cost will be incurred by the contractor. The contractor shall safeguard information of a confidential or sensitive nature in compliance with the Privacy Act of

1974. However, the contractor shall be required to provided testimony or disposition in cases of due process.

1.2.24. NO SMOKING POLICY. The contractor shall comply with Army Regulation 600-63, Army Health

Promotion, for controlling smoking in Government buildings, facilities, and vehicles.

1.3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

1.3.1. Government shall provide all administrative supplies and equipment required for dispatching operations and vehicle operations. See dispatch inventory list in Appendix C

1.3.2. Government shall provide 2 workstations for administrative requirements.

1.3.3. Government shall provide communication equipment such as 12 handheld radios.

1.3.4. Government shall provide all 8 required vehicles to support the Warrior Transition Battalion Transportation

Section’s mission. See vehicle list in Appendix B.

1.4. CONTRACTOR FULL-TIME EQUIVALENT REPORTING. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

1.4.1. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the

Contractor Manpower Reporting Application (CMRA) help desk, the COR or to the CO.

1.4.2. Reporting Period: Contractors are required to input data by 31 October of each year.

1.4.3. Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

1.4.4. User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

1.5. SECURITY, SAFETY AND ANTI-TERRORISM (AT) REQUIREMENTS:

1.5.1. Security Requirements: Work under this contract is UNCLASSIFIED. The Contractor shall comply with all applicable DoD security regulation and procedures during the performance of this contract. The Contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, Privacy Act data, and Government personnel work products obtained or generated in the performance of this contract. Contractor employees will be issued by the Government a Common Access Card (CAC) which is required for access to

Government computer databases and entrance to the installation. Additionally, all Contractor employees must be issued a special identification card issued by SAMMC PMO Badge and ID Office prior to reporting for duty. The

Contractor shall be responsible for the control and safe keeping of all Government issued IDs and ensure all badges are returned to the COR upon termination of an employee or the contract end date. The Contractor shall ensure all contractor employees are aware that in the event either of the Government IDs are lost or stolen that they are to advise the PM or alternate immediately upon discovery. The Contractor shall ensure that the COR is notified the same day the employee reports an ID lost or stolen. The Government shall conduct criminal background checks on all Contractor employees in accordance with the procedures set forth in Public Law 100-235, DoD Directive

5200.28, DoD Directive 5200.2-R, DoDI 1402.5. The Contractor is responsible for ensuring all Contractor employees must complete the SF86, Authorization for Release of Information form and ensure all background check submittals are initiated in accordance with this PWS prior to employees providing services at SAMMC facilities.

Background checks shall be based on fingerprints of individuals obtained by qualified Government law enforcement or security personnel, inquiry’s conducted through the Federal Bureau of Investigation (FBI) and the State Criminal

History Repository check, and a local Installation Record Check, if required. The procedures for completing the required background check are outlined in the Department of Defense Instruction (DoDI) 1402.5. Government will not allow any employees to start work until clearance of criminal background check has been completed.

1.5.2. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use at the end of each business day. The Contractor shall ensure all government facilities, equipment, and materials shall be secured at the close of each duty day.

1.5.3. Antiterrorism (AT) / Operations Security (OPSEC) Requirements: For OPSEC to be effective, all

Contractors must be aware of OPSEC and understand how OPSEC complements traditional security programs. All personnel must know how to apply and practice OPSEC in the performance of their daily tasks. OPSEC must become a mindset of all Contractor employees and be performed as second nature. To accomplish this level of

OPSEC vigilance, OPSEC training programs must be action and job-oriented, enabling the workforce to put into practice the knowledge and tactics, techniques, and procedures (TTPs) they learned in training. Training should maximize the use of lessons learned to illustrate OPSEC objectives and requirements. In order to ensure accomplishment of training, the Government will include OPSEC training as a part of their organization’s annual training guidance. Contractor employees must complete Level I OPSEC and AT Awareness training within 30 calendar days of reporting to duty in according to Army Regulation 530-1 and 525.13. AT Level I awareness training is also available at https://atlevel1.dtic.mil/at.

1.5.4. iWATCH Training: The Government will brief all Contractor personnel on the local iWATCH program.

This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to their COR. Contractor employees must complete iWATCH training within 30 calendar days of reporting to duty.

1.6. OPERATIONAL SECURITY (OPSEC) REQUIREMENT:

1.6.1. Investigation Requirements. The contractor providing service under this contract is required to initiate and document the new employee’s Electronic-Questionnaires for Investigations Processing (e-QIP) and coordinate, or validate through the SAMMC Security Manager’s Office all background investigation requirements needed for employment at SAMMC, or in SAMMC organizations. Clearances will be validated using the Joint Personnel

Adjudication System (JPAS) when a new employee begins in-processing after contract is awarded. The SF 85P

Questionnaire for Public Trust Positions is to be completed and printed and electronic copies (downloaded from internet program) are to be hand carried to the SAMMC Security Manager prior to performance. The Contractor shall have proof of U.S. citizenship (certified copy of birth certificate or naturalization papers) or a valid U.S.

Immigration Form 1-151 and Alien Registration Card ("Green Card"). As a minimum, the contractor providing service requiring operating government-furnished workstations that have access to Department of Defense e-mail and requiring unescorted entry to a restricted area/Controlled Areas, must successfully complete a National Agency

Check (NAC). The contractor shall coordinate and schedule appointments with the SAMMC Security Manager prior to performance. The SAMMC security manager will initiate the Request for Personnel Security Action, review the security questionnaire and request a Local File Check from the Provost Marshall prior to scheduling an appointment with the Security Specialists to submit the e-QIP for processing. This security questionnaire must be completed and processed by the SAMMC Personnel Security Office prior to contract performance. The contractor is responsible for monitoring the coordination and completion of the scheduled appointment date and time with the

Security Manager.

1.6.2. Freedom of Information Act Program (FOIA and Privacy Act). The contractor shall comply with DOD

Regulation 5400.7-R, DOD Freedom of Information Act Program requirements. The Freedom of Information Act sets policy and procedures for the disclosure of records to the public and for marking handling transmitting and safeguarding For Official Use Only materials.

1.6.3. Reporting Requirements. The contractor shall comply with DoD 5200.2-R, January 1987, Personnel

Security Program and AR 380-67, 9 September 1988, Department of the Army Personnel Security Program

Regulation. Contractor shall report to the SAMMC Security Manager any information or circumstances which may pose a threat to DOD or contractor personnel, resources, or DOD information.

1.6.4. Physical Security. The contractor shall comply with all Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements.

1.6.5. Government Computer Access Requirements. If this contract requires contractor personnel to have access to government computers, contractor personnel requiring access to government computers shall successfully complete, a National Agency Check (NAC), before obtaining access to the computer. These investigations shall be submitted by the government at no additional cost to the contractor. Common Access Cards (CACs) for Contractor

Personnel are required which is hereby incorporated by reference if not otherwise included. The contractor shall comply with Homeland Security Policy Directive (HSPD)-12, Policy for Common Identification Standard for

Federal Employees and Contractors and Federal Information Processing Standard 201.

1.6.6. Keys and Lock Combinations. The contractor shall abide by all current SAMMC key control and lock combination procedures. The Contractor shall be responsible for any keys issued to the employee. The keys shall not be duplicated. The Contractor shall ensure that its employee’s not allow government-issued keys be used by personnel other than those currently authorized. No unauthorized personnel shall be allowed entry into the locked area. Keys shall not be used to open work areas for personnel other than personnel engaged in performance of their duties, unless authorized by the Government functional area chief. The employee shall use keys issued to them to secure/open areas only as directed by the COR and/or functional area chief. Lost keys and/or locks shall be reported to the issuing party and COR immediately upon recognition of the loss. The COR shall notify the PMO of the lost key. The employee shall be responsible for the replacement costs of any lost keys and any associated locks.

Reimbursement shall be provided before the Government replaces lost keys or performs re-keying.

1.6.6.1. Key Control. The contractor shall safeguard all keys issued by the government and insure they are used only by authorized contractor personnel. The contractor shall not duplicate issued keys and shall report lost keys to the COR immediately; the contractor shall be responsible for the replacement of lost keys.

1.6.7. Identification of Privacy Act. This contract required the development of a system of records in accordance with the Privacy Act of 1974.

1.6.8. Neither the Contractor nor any of its contract service providers shall disclose or cause to disseminate any information concerning operations of military services. Such actions could result in violation of the contract and possible legal actions.

1.6.9. All inquires, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the COR.

1.6.10. The contractor shall only conduct business with the COR. Name of the COR shall be provided to the

Contractor by the government, in writing, and updated as necessary throughout the contract period.

1.6.11. U.S. Government records, copies of original results and reports, verified original data, corrected data, and corrected supporting final reports are maintained by the Contractor, but remain the property of the U.S. Government.

These files/results must be surrendered to the COR upon request.

1.6.12. The contractor shall comply with all applicable federal, state and local laws and ensure performance is secure while protecting material, equipment, and supplies from damage and loss. Government security personnel shall have the express right to inspect for security violations at any time during the term of the contract.

1.7. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT. The work is primarily performed in an office setting involving normal day-to-day risks and discomforts. The Contractor shall be responsible for ensuring that their employees are familiar with and follow normal safety precautions typical in an office environment.

1.8. STRIKE PLAN: The contractor shall provide a strike plan which ensures the requirement in this PWS are met no later than 15 days after award. The strike plan will be considered acceptable and approved unless the contractor is notified by the Contracting Officer (CO). The contractor shall provide a strike plan that, at minimum, address alternative actions, in the event of employees’ strike, to provide transportation services to meet the requirements in this PWS.

2. SERVICE DELIVERY SUMMARY.

PERFORMANCE OBJECTIVE PWS

REFERENCE

PERFORMANCE THRESHOLD

1. Primary Location 1.1.1.1

-No more than 3 valid customer complaints per month

2. Secondary Location 1.1.1.2

-No more than 2 valid customer complaints per month

3. Tertiary Location 1.1.1.3

-No more than 2 valid customer complaints per month

4. Drug Free Certification Requirement 1.2.7 Zero (0) defects

5. Driving Logs/Reports 1.2.15

No more than 2 valid customer complaints per month.

*A defect is defined as a service that does not meet the requirements of the PWS; may be found during a

Government inspection or reported on a valid customer complaint. Multiple defects may be found during one inspection or reported on one valid complaint, e.g., inspection and complaint may identify defects for Service

Delivery Summary items 1, 2, 3, 4, and 5.

3. Acronyms and Definitions.

AOR - Area of Responsibility

ARNG – Army National Guard

BAMC – Brooke Army Medical Center

CO – Contracting Officer

COR – Contracting Officer’s Representative

DoD – Department of Defense

FSH – Fort Sam Houston

JBSA – Joint Base San Antonio

PM – Project Manager

CM – Contract Manager

PWS – Performance Work Statement

RA – Regular Army

WSM – Wounded Service Members assigned to the Wounded Warrior Program

USAR – U.S Army Reserve

WW – Service Members enrolled in the recovery program at BAMC, JBSA-FSH.

WTB – Warrior Transition Battalion

4. Regulations

Army Regulation 525.13, Antiterrorism;

URL Website https://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

Army Regulation 530-1, Operations Security;

URL Website https://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

Army Regulation 600-63, Army Health Promotion;

URL Website https://www.army.mil/e2/downloads/rv7/r2/policydocs/r600_63.pdf

DoD Directive 5200.2-R, Personnel Security Program;

URL Website http://ogc.osd.mil/doha/5200.2-R.pdf

DoD Directive 5200.28, Security Requirements for Automated Information Systems (AISs);

URL Website https://biotech.law.lsu.edu/blaw/dodd/corres/pdf2/d520028p.pdf

Department of Defense Instruction (DoDI) 1402.5, Background Checks on Individual Child Care Services Programs;

URL Website https://www.hsdl.org/?view&did=794317

Memorandum for Secretary of the Army, Use of Non-Tactical Vehicles in support of Injured or Ill Soldiers Assigned to Warrior Transition Unit;

Public Law 100-235, Computer Security Act of 1987;

URL Website https://www.govinfo.gov/content/pkg/STATUTE-101/pdf/STATUTE-101-Pg1724.pdf

Wounded Warrior Act implemented by the National Defense Authorization Act of Fiscal Year 2008;

URL Website https://fas.org/sgp/crs/misc/RL34371.pdf

5. APPENDICES.

Appendix A - Estimated Workload Data

Appendix B - Vehicle Identification Numbers

Appendix C - Dispatch Office Inventory List

Appendix D - Map Primary Location

Appendix E- Secondary Location

Appendix F- Sample Tertiary Location

Appendix G- Sample Log