Attachment A - Performance Work Statement.pdf

PERFORMANCE WORK

STATEMENT

FOR

Locksmith Services

PREPARED BY:

66 ABG/CE

27 July 12

Section 1

1.0 DESCRIPTION OF SERVICES:

The contractor shall provide all labor, tools, equipment, eye protection including pre-scription safety glasses, materials, supplies and parts, transportation and other inciden-tals necessary to travel to Hanscom AFB, MA, to perform locksmith services in ac-cordance with all applicable State, Federal and Local codes and regulations. The con-tractor shall be responsible for insuring all services and parts provided under this con-tract are in accordance with the terms and conditions outlined herein and conform to the manufacturer’s equipment specifications and this Performance Work Statement

(PWS). The primary lock system utilized is the seven-pin Keymark system. There are also other systems in use to include but not limited to, Falcon, Arrow, Schlage and others. When replacing cores, Keymark interchangeable cores shall be used and keyed to match the master and control key system. Contractor must be GSA certified.

2.0 Requested Service: Locksmith Services

Be responsible for maintaining the base master key services. Responsiblities include pinning locks, rekeying, replacing cores on existing locks etc. Ensure key blanks, card key systems, master keys, key codes and duplicates are secured while in locksmith’s possession to avoid misuse or unauthorized access to Government facilities. Provide locksmith services to maintain locks, panic hardware, push button mechanical locks, and real property installed vaults. Repair or replace all missing, broken, or inoperative locks. Maintain combination locks on doors and vaults in Government managed

(LCMC) areas of MITRE complex.

a. In the event a customer or occupant is locked out, respond and open the lock for the customer or occupant. In the event of after duty hours lockout, contact

Security Forces and jointly respond to open the lock for the occupant within two (2) hours for non-emergency situations and one (1) hour for emergency situations. Re-key locks and systems when the Government deems necessary to ensure security.

b. Maintain real property installed vaults. In the event a building customer or oc-cupant is locked out, respond and open the vault for customer or occupant.

Provide combination change training to customers with real property installed combination locked equipment.

3.0 Work Requests: The following define the types of direct scheduled work to be per-formed under this contract.

a. Emergency Direct Scheduled Work (DSW)

Respond to all emergency work requests within 30 minutes during normal du-ty hours and 1 hour during non-duty hours. The responder(s) must be compe-tent and trained in the discipline of the emergency. When emergency work is in progress (and completion prior to the end of normal duty hours is impossi-ble) continue the work to a point of safe utilization, regardless of the time re-quired. Inform the occupant or Facility Manager of the situation and pro-ceed with the work in coordination with utmost regard for their welfare.

Emergencies must be resolved within 24 hours. Resolution may include com-pletion of an emergency repair or downgrade to an Urgent DSW. If the emer-gency can be significantly resolved and can be downgraded to an Urgent, it must be downgraded within five (5) calendar days. Resolution of the emer-gency within the required timeframes for emergencies is the indicator that will be used to measure the Contractor’s performance as defined in the Ser-vice Summary (paragraph 4.0 of the PWS).

b. Urgent Direct Scheduled Work (DSW)

Urgent Direct Scheduled Work is not an emergency but results from situations that could threaten health, safety, property, the environment or mission if not resolved. The Contractor shall complete urgent work within seven (7) calendar days after receipt of work request Completion of urgent DSWs with-in 7 calendar days 95% of the time is the indicator that will be used to meas-ure the Contractor’s performance as defined in the Service Summary (para-graph 4.0 of the PWS). The remaining 5% must be completed within 30 cal-endar days of receipt of the Urgent DSW.

c. Routine Direct Scheduled Work (DSW) Routine Direct Scheduled Work does not qualify as emergency or urgent work. Routine work shall be completed within 30 calendar days after the re-ceipt of the work request. Completion of routine DSWs within 30 calendar days 95% of the time is the indicator that will be used to measure the Con-tractor’s performance as defined in the Service Summary (paragraph 4.0 of the PWS). The remaining 5% must be completed within 60 calendar days of receipt of the Routine DSW.

4.0 Safety: The Contractor is solely responsible for maintaining a work site and project execution in compliance with NFPA 70B, 70E and with the Occupational Safety and Health Administration (OSHA) Regulations (Public Law 91-596) and the resulting standards, OSHA Standard 29 CFR 1910, 1926, and the protection of their employees.

The Contractor shall be responsible for the safe conduct of all craftsman, laborers and subcontractors. It is the Contractor’s sole responsibility to make certain that all safety requirements are met. In the event of an emergency, call 911. If dialing from a base land line phone, call 9911.

5.0 Continued Use of Facilities: During this contract, the buildings will continue to be occupied. Work will be performed in an orderly manner with minimum disturbance and inconvenience to the occupants and patrons. The Contractor will confine and limit his personnel to only those areas required for performing the work. If a walkway or entrance is under maintenance or is inoperable, the Contractor shall erect tempo-rary barriers/warning sign advising users that it is unavailable for use.

6.0 Record Keeping: The contractor shall keep accurate records of all maintenance and testing performed. Submit maintenance and testing reports for Government ap-proval. Recording of the bitting for any new keys cut or cores re-pinned, to include when applicable, the master key, sub-master, control key, and change key along with the pins and pinning sequence for the bottom pins, master pins, control pins and any other pinning shall be recorded for each core. The documentation will also include the facility number, floor (if multy), Section/Quadrant, and room number.

7.0 Base Access:

Prior to coming to Hanscom AFB to perform any work, Contractor shall contact the

Civil Engineering Government Representative to coordinate access to the base as well as to the building (s) where the work shall be performed. A list of the names of the workers will be required to gain access, and passes shall be distributed at the visitor’s building at Vandenberg Gate. Workers shall have proof of identification as well as a valid license. If bringing a vehicle on base, the contractor will need proof of registra-tion and insurance of that vehicle.

a. Once gaining access onto Hanscom AFB, Contractor shall immediately sign the logs at Building 1810, indicating time and ate of arrival. Before departure, Contractor shall again sign the logs indicating the time, as well as the work performed and the buildings worked in. A copy of a signed work receipt on Contractor’s letterhead detailing work performed shall also be given to the Civil Engineering Government Representative or left in the log book prior to departure. Log Books are to be kept in accordance with 1810 Log Book docu-menting all maintenance performed and any emergency repair work properly annotated and dated/signed by Contractor personnel.

8.0 Quality Assurance: According to the contract’s inspection clause, the government will evaluate the contractor’s performance under this contract. The COR is a repre-sentative of the Contracting Officer (CO) and will participate in the administration of this contract. Any matter concerning a change to the scope, prices, terms or condi-tions of this contract shall be referred to the CO. All services to be performed by the contractor will be subject to review by the CO or COR. The contractor shall provide an answer to a submitted Corrective Action Report (CAR) and Customer Complaint Form from the COR within one (1) working day from receipt. The contractor shall provide written response addressing the root cause, corrective action and preventive actions (s).

9.0 Continuation of Essential Services during Crisis: This requirement has been de-termined not to be essential and does not require continued support during a crisis as define in DFARS Clause 252.237-7023.

10.0 Hours of Operation: The contractor shall perform work Monday thru Friday, under this contract during the following hours: 07:30 a.m. until 4:00 p.m., excluding Federal Holidays. Work required to be performed outside of these hours shall only be done after approval from the contracting officer.

11.0 HOLIDAYS. Hanscom AFB recognizes the following holidays:

New Years (observed)

Martin Luther King Jr. Birthday Presidents’ Day Memorial Day

Independence Day (observed) Labor Day

Columbus Day Veterans’ Days Thanksgiving

Christmas (observed)

12.0 Contractor Personnel: The contractor shall designate in writing the name of the Contract Manager (CM) and any alternate(s) who shall act for the contractor when the manager is absent and their telephone numbers where they may be con-tacted any time to the CO and the COR within five (5) calendar days after contract award. The CM or alternate shall have full authority to act for the contractor on all matters relating to operation of this contract at Hanscom AFB. The CM or alternate shall be available to meet on the installation with government personnel designated by the CO to discuss problem areas.

13.0 Listing of Contractor Employees:

a. The contractor shall provide a CM who can read, write, speak, and understand

English fluently. The contractor shall provide an initial listing of contractor employees’ names and position titles to CO and COR prior to contract start date. The contractor shall also provide an updated listing of personnel to the CO and COR within ten (10) work days when employees affecting the work of this contract have a status or position change.

b. The contractor shall not employ persons on this contract if such employee is identified to the contractor as a potential threat to the health, safety, security and general well being or operational mission of the installation and its popu-lation. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest, nor shall the contractor employ any person who is an em-ployee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to the DoD 5500.7-R Joint Ethics Regulations (JER). In addition, the contractor shall not employ any per-son who is an employee of the Department of the Air Force if such employ-ment would be contrary to the policies contained in AFI 64-106, Air Force In-dustrial Labor Relations Activities. The contractor shall be prohibited from employing off-duty COR’s who are surveilling any contracts/subcontracts awarded to the Contractor. All contract employees depending on particular condition, occasion or place, or job assignment shall require professional, suitable attire. All contractor employees shall conduct themselves in a pro-fessional, courteous manner. The selection, assignment, reassignment, trans-fer, supervision, management, and control of contractor employees in per-formance of this PWS shall be the responsibility and prerogative of the con-tractor; however, the contractor shall comply with the requirements set forth in this PWS and Hanscom AFB regulations concerning conduct of employees as referenced herein. The contractor shall employ and maintain a technically trained and experienced work force.

14.0 Environmental Protection and Safety: The contractor shall be knowledge-able of and comply with all applicable federal, state and local laws, regulations and requirements regarding environmental protection and occupational safety and health. The contractor shall comply with any laws or regulation changes during the term of this contract. The contractor shall follow manufacturer’s guidelines and pro-fessional recommendations for control of humidity, temperature, cleanliness and materials handling (including hazardous materials).

a. Hazardous Material (HAZMAT): The contractor shall not store chemi-cals/HAZMAT on Hanscom AFB. All chemicals/HAZMAT shall be approved prior to being transported on base for use by any contractor. The contractor shall prepare and submit to the COR, ten (10) calendar days after contract award date, one (1) each, Chemical/Hazardous Material Request Authoriza-tion Form (Air Force Form 3952) and Material Safety Data Sheets (MSDS) for each chemical, material and substance proposed to be used in performance of this PWS. The QAE will forward the completed AF Form 3952(s) and MSDS to 66 ABW/CEAN for approval. The contractor shall not transport or use any chemical, material or substance on Hanscom AFB before written approval is provided by 66 ABW/CEAN. Contractor shall maintain copies of MSDS(s) for all chemicals. The MSDS(s) shall correspond with the manufacturers of the chemicals on hand. Manufacturer, material, and MSDS shall match. NOTE:

MSDS refers to manufacturer MSDS. Once material is approved for use, con-tractor shall contact base Environmental Management (EM) (66 ABW/CEAN) and provide a list of all material. 66 ABW/CEAN shall determine any addition-al material requirements based on the hazard code of the material.

b. Hazardous Waste: Contractor shall dispose of any spent/processed chemi-cal solutions and used rags in waste drums located in the shop/area where the work is being performed.

c. Discharges: Any discharges into industrial waste treatment plant (IWTP) or sanitary sewer shall be done in accordance with Hanscom Industrial Waste

Water Discharge Permit as instructed by 66 ABW/CEAN. The contractor shall maintain records of written authorization issued by 66 ABW/CEAN for dis-charges into IWTP and sanitary sewer.

d. The subject tanks are used in industrial applications with non-potable water and varying levels of heavy metals. For discharges outside of Hanscom AFB, the contractor shall ensure waste water discharges, that may contain RCRA regulated metals resulting from any contracted service, go to a state/federal permitted treatment facility such as a municipal Publicly Owned Treatment

Works (POTW).

e. Spills: Upon occurrence of any spills that could enter the storm system or cause any harmful environment effects, the contractor shall immediately call

911 to report the incident. When possible, the contractor shall use a base tele-phone to receive help from Hanscom AFB 911. If using a cell phone, request

Hanscom AFB 911. The contractor shall report all environmental violations to the COR. The contractor shall submit a typed or written report about the inci-dent within four (4) clock hours. The contractor shall provide five (5) copies of the written report. The contractor shall provide one copy to the CO, two copies to the COR, a copy for Unit Environment Coordinator (UEC) and a copy for record. The format of the report shall be left up to the contractor, but the report shall contain the following information.

Name and contact number of person reporting the spill

Date and time of incident

Location and source of spill

Substance or pollutant spilled

Amount spilled and the rate of discharge

Any damages or injuries involved

Extent of the area impacted

Potential hazards

Action taken

Organizations contacted

Remarks Section - that addresses the cause of the spill (e.g. human error, equipment) and whether 911 was called and which agencies responded.

f. Environmental and Safety Training: The contractor personnel shall have Resource Conservation Recovery Act (RCRA) environmental and safety train-ing required by the state and federal government. The training shall be IAW the following regulations: Resource Conservation Recovery Act (RCRA) 40 Code of Federal Regulation (CFR) 265.16 “Personal Training”, Occupational Safety and Health Administration (OSHA) Hazardous Waste Operations and Emergency Response Standard Title 29, CFR Part 1910.120 “Hazardous Waste Operations and Emergency Reponses”, Hazardous Waste Management In-struction, Section 13, and Air Force Instruction (AFI) 32-7042, “Solid and Haz-ardous Waste Compliance”, Section 2, 76 MXW OI 32-7 “Hazardous Material Management Program” (In its entirety), 76 MXW OI 32-101 “Air Quality Rec-ord Keeping Procedure” (In its entirety) & 76 MXW OI 32-7004 “Hazardous Waste Management Program” (In its entirety) . The contractor shall provide the environmental and safety training certificate for all employees to the CO and COR, after contract award date.

g. Forms and Publications, TO, AFI and AFMCI: The contractor shall obtain the forms and publications expressly required to perform the work in this contract via internet at www.e-publishing.af.mil In the event that a form or publication is not available online, the COR will provide the form, instruction, or publication to the contractor upon written request (e-mail is acceptable) by the contractor. In the event that laws, regulations, TO’s, AFI, AFMCI’s change during the term of this contract, the contractor is required to comply as such changes come into effect. Contractors delivering or handling official USAF records shall comply with the applicable records management regulations AFI 33-322, Air Force Manual (AFMAN) 33-363, and AFI 37-138 (in their entirety).

15.0 Housekeeping: The contractor shall keep the work areas clean and neat in accordance with Industry Standards, Occupational, Safety and Health Administration (OSHA), fire and safety standards and this PWS.

16.0 Privately Owned Motor Vehicles (POV): Contractor personnel shall com-ply with the directives pertaining to operation of POVs on Hanscom AFB per AFI 31- 204 (in its entirety), Motor Vehicle Traffic supervision.

17.0 Visitor Pass: The contractor shall comply with requirement and procedures IAW FAR 5353.242-9000, Contractor Access to Air Force Installations. A list of names will be required to gain access to the installation Passes shall be distributed at the vis-itor’s center at the Vandenberg gate. Workers shall have proof of identification as well as a valid license, registration and insurance if bringing a vehicle onto base. Con-tractor employees must have identification readily identifies them as contractors.

During the course of the contract, certain areas/sites may be restricted or closed to contractor personnel. The contractor shall comply with all requirements for entry. In addition, unscheduled gate closures may occur at any time and personnel entering or exiting the installation may experience delays

18.0 Foreign National(s): The contractor shall notify the COR before sending a Foreign National representative to perform services. Special rules apply for foreign national(s) visiting a US Government facility.

19.0 Health and Safety on Government Installation: In performing work under this contract on a Government installation, the contractor shall comply with federal, state and local regulations regarding occupational safety and health and the specific health and safety requirements established by this contract. The contractor shall no-tify the COR of any injuries that occur to contractor personnel while on the installa-tion. The contractor shall notify the COR of damage to government property or equipment during the execution of the contract.

20.0 Emergency Procedures: Contractor employees shall follow the direction of Government employees in regards to emergency evacuation procedures, i.e. fire, tornado, active shooter and bomb threats. It is the contractors’ responsibility to ac-count for their employees following an emergency evacuation. Contractor personnel shall participate with government personnel in all fire and tornado drills and at no additional cost to the government.

SECTION 2

21.0 Performance Assessment

The contractor shall be aware that in the absence of any contract requirement from the

Service Summary does not detract from its enforceability nor limit the rights or remedies of the government under any other provision of the contract. The contractor shall ensure the following service summary requirements are accomplished.

22.0 Service Summary

Performance Objective PWS

Ref.

Performance Threshold

Respond to emergency work during duty and non-duty hours

3a. Respond/ Develop Resolution of the emergency within the required timeframes for emergencies

Complete urgent work 3b Completion of urgent work within 7 cal-endar days of material receipt 95% of the time. The remaining 5% must be com-pleted within 30 days.

Performance Objective PWS

Ref.

Performance Threshold

Complete routine work 3c Completion of routine direct scheduled work within 30 calendar days of material receipt 95% of the time. The remaining

5% must be completed within 60 days.

23.0 SECTION 3

24.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES

a. Government Furnished Property (GFP): Government Furnished Property is not applicable to the in the performance of this contract.

b. Government Furnished Information (GFI): The Government will furnish in-formation to include the master key system and pinning sequences for our system. This information needs to be kept confidential even after the service contract is over)

c. Government Furnished Services: Government Furnished Services are ap-plicable during the performance of this contract as defined in the subsequent paragraphs

d. Security Police: The government will provide general on base Security Forc-es service. The Security Forces’ telephone number is 911 for emergencies, for crime in progress 781-225-5613 and 781-225-5613 for non-emergency calls.

e. Fire and Emergency Services: The government will provide general on-base fire protection services. The contractor shall comply with fire prevention rules and regulations enforced by the Hanscom AFB Fire Prevention Branch.

Call 911 for emergencies. For routine fire prevention matters and/or calls to dispatch, call 781-225-3330.

f. Emergency Medical Service: The government will provide 24 hour on-base state certified paramedic level emergency response and patient transport services for contractor personnel who are injured or become seriously ill while on Hanscom AFB. The telephone number is 911 for emergencies.

Note: Calling 911 from a cell phone will be received by off base emergency 911 system, causing a delay in response time by emergency personnel. When possible use a base tele-phone to receive on base help.

25.0 Utilities: The government will furnish utility services. These utilities include natural gas, electricity, water and sewer for the sole purpose of accomplishing this contract. If the contractor requires additional utility services, it shall be the contrac-tor’s responsibility to provide. Contractor shall use due care and diligence in efforts to conserve utilities to reduce utility costs.

26.0 Refuse Collection: The government will provide refuse collection services limited to the extent provided in the Base Refuse Collection Contract for government provided facilities. The government will only allow non-hazardous refuse to be emp-tied into the nearest authorized refuse dumpster for trash collection. Do not use the government dumpsters for collection of construction debris.

27.0 Workspace: The government will provide adequate workspace around the equipment area.