Statement_of_Work_-_Lenel_BPA.pdf

STATEMENT OF WORK (SOW)

FOR

LENEL BLANKET PURCHASE AGREEMENT

23 October 2019

1.0. DESCRIPTION OF REQUIREMENT. The contractor shall provide full functionality for existing/installed access control system hardware and software. The requirement is for five (5) years blanket purchase agreement (BPA) for, (1) Maintenance, service, and support of Lenel Access Control System (ACS); (2) Quarterly Preventative Maintenance/Inspection Plan/Agreement; and (3) Replace/Provide Products Supporting the Lenel ACS. The OnGuard Lenel Access Control System owned by the government operational in facility Bldg 351 at Eglin AFB FL.

Contractor must be a Value Authorized Reseller (VAR) of Lenel products and services vendor(s) that are capable of supporting the existing infrastructure.

Contractor shall complete and submit the attached Price List-Lenel BPA document after reviewing and understanding the requirement laid out on this SOW.

Notes:

Any system components installed in the past year are currently covered under the 1-year warranty and are not included as part of the maintenance package. Those components will become part of the maintenance package after the 1-year warranty expires.

See attached 53rd WG Lenel Inventory PDF for products that will be required to be covered by the agreements mentioned in sections 1.0.1 and 1.0.2 below. There will be no site visit available with this solicitation.

1.0.1. Platinum Agreement. Platinum Maintenance, Support and Service Agreement include 24/7 call handling and 24/7 service hours. Receive priority over customers without a service agreement with an 8-hour response time for non-emergency calls and 4-hour on-site response for critical component (emergency) calls. Have equipment repaired/replaced inclusive of labor and materials. Replacement equipment for all installed systems found to be in need of repair or replacement listed in the covered equipment under the agreement at no additional cost. Avoid downtime with provided loaner equipment during parts repair/replacement.

If capable, contractor may—and is encouraged—to provide one firm fixed price (FFP) cost for the performance of “Platinum Agreement” described above that provide complete coverage for one year.

1.0.2. Quarterly Preventative Maintenance/Inspection must cover: Inspection, testing and adjusting of card/PIN reader controlled doors, perimeter door position switches, equipment enclosures and service/storage equipment racks. Battery testing of all system backup batteries with replacement of the batteries as needed at no additional cost. System checks including error logs, false alarms, trouble conditions, badge printer errors and corrections for these issues at no additional charge. Reader and door hardware testing. Backup of access control system configuration; confirm correct recording preferences (application reprogramming excluded); de-frag all hard drives as needed; and run system-wide diagnostic reports in order to identify nuisance alarms and/or faulty equipment and if needed perform repairs at no additional cost. Include one (1) site-wide vulnerability assessment designed to identify gaps in current electronic security protection scheme and customer interview regarding needs analysis.

1.1. Authorized Calls. 53d Wing Security is authorized to place call orders to the contractor for only the products and services listed on the established Price List. Calls for items not pre-established on a Price are not authorized.

Authorized callers may also be called Authorized Government Representatives (AGRs) hereafter in this document.

Calls are either non-emergency or critical component (emergency) and identified as such to the contractor with each service call.

1.1.1. Non-Emergency Call. Provide an 8-hour response time once receiving notification of a non-emergency condition. Non-emergency conditions are failures at an individual component level resulting in minimal impact to the overall operation of the facility.

1.1.2. Critical Component (Emergency) Call. Provide on-site response for critical components within a 4-hour response time. Critical emergencies are failures at a system or panel level and would result in the loss of the entire section of a building or place the facility at high risk. Adequate repairs to gain access and or secure the facility must be made within the 4-hour window.

1.1.3. Corrective Actions. Upon completion, the contractor will provide the authorized caller for any calls, preventative maintenance, etc., a copy of the Service Ticket or a quote citing the following:

- Call Number (provided by the authorized caller), Call Date, Authorized Caller Name

- Total amount of hours to be invoiced for the call.

- If applicable - Estimated number of hours to complete the repair at the labor rate in the Approved Price

List.

- Listing of any individual part or components used for repairs.

- For parts over $5,000.00, three (3) quotes to prove best price must be provided to the Government.

- Breakout of any fees for labor or materials as identified on the approved price list.

- Date when repairs are estimated to be completed.

1.2. System Description. This is an automated entry/access control system designed to provide PIN access to main facility entry/access doors and various offices/work areas. The current operating software is the OnGuard Lenel Access Control Systems. The software will be loaded onto a minimum of five computer systems. The system has a battery backup designed to maintain operations during temporary power outages.

1.3. Period of Performance. The BPAs will have a cumulative BPA call limitation of $200,000.00 and an ordering period not to exceed 5 years.

1.4. Execution and Delivery. Upon award, contractor will coordinate with 53d Wing Security to finalize the dates and times for the Quarterly Preventive Maintenance inspections. Contractor will involve 53d Wing Security, 53d Communications System Squadron (53 CSS) and applicable communication units, as needed. Quarterly Preventive Maintenance inspections will be performed during normal business hours Monday through Friday, 0800 to 1700 local time.

1.4.1. Documentation. Documentation will include test results for each location and system that clearly shows the customer has witnessed the test procedures and signed off as working. These reports/documentation will be provided quarterly.

1.5. Customer/Third Party Furnished Property and Services. OnGuard Lenel Access Control System Software must be maintained, updated and supported on an annual basis for continued support from the manufacture.

Software will be purchased separately and is not included within this agreement.

1.6. Protection of Property. The contractor shall perform all work in strict accordance with applicable safety standards and codes in order to eliminate the possibility of damage to any installed government machinery, equipment, building structures, or personal property. The contractor shall make every effort to protect the government property as well as personal property located in the vicinity of the work area. Property, government or personal, which may be in the proximity of the contractor’s work area, shall be identified by the contractor prior to work.

2.0. GENERAL INFORMATION

2.1. Contractor Personnel.

2.1.1. Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer prior to the start date. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. If the appointed contract manager’s status changes, the contractor shall notify the CO of the change and also provide the name of the newly appointed contract manager in writing. The contract manager and alternate or alternates must be able to read, write, speak, and understand the English language.

2.1.2. Contractor Employees. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. The contractor shall provide each employee with an identification badge that shall include the employee’s name, employee’s photograph, and contractor’s name. Identification shall be available prior to employment and shall be worn or attached to the outer garment at all times.

2.1.3. Contractor/Employee Base Pass and Identification, Special Clearances, and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW AFFARS 5352.242-9000, Contractor Access to Air Force Installations and other requirements stated herein. The contractor shall obtain base identification and vehicle passes, if required, for all Contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor employees are required to wear or prominently display installation identification badges or contractor-furnished contractor identification badges while visiting or performing work on the installation.

2.1.4. Contractor Employee List. This form shall list every employee requiring base access. Every time employees change, it shall be updated to reflect additions and/or deletions. Identify those individuals you wish to have escort authority by including the word “escort” or “E” next to their names. Limit the number of individuals designated as escorts to a reasonable number (i.e. one or two). The contractor shall coordinate with the Contracting Office representative for submission of this employee list and acquiring base access.

The contractor shall submit the employee listing the Contracting Officer no less than 3 days prior to the performance start date and at least one day prior as changes occur.

2.1.4.1. Upon notification of the employee listing being forwarded to the Visitor Control Center (VCC), all contractor employees shall report to the VCC to complete the required documentation for base access. Contractor employees shall be required to provide two (2) forms of identification IAW paragraph 2.1.2 above. If an employee will be driving on Eglin AFB they are required to provide a valid driver’s license, vehicle registration, and proof of insurance.

2.1.4.2. During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

2.1.4.3. Upon completion or termination of the contract or expiration of the identification passes, the contractor shall ensure that all base identification passes issued to employees are returned to the issuing office.

2.2. Physical Security. The contractor shall ensure no government owned or controlled real or personal property is damaged during any service provided under the contract. The contractor will be responsible for the repair or replacement of any government property damaged by the contractor.

2.3. Conservation of Utilities. The contractor shall make sure employees practice energy conservation to include all government furnished utilities.

END OF STATEMENT OF WORK

STATEMENT OF WORK (SOW)