Lenel BPA General Q&As.pdf

10 December 2019

General

1. Is the existing Lenel ACS covered under a Lenel SUSP?

A: Yes.

2. Is the existing Lenel ACS covered under an ATO?

A: ATO (53d Wing Security) information research is pending. This system was installed prior to my arrival (April 2002) @53d Wing.

3. Is there a requirement to comply for FIPS to a use device that are listed on the GSA APL for FICAM compliance?

A: Yes.

Price List

4. The HID reader part number provided, 921PHRNEK002D comes with a full duplex communication module and uses Wiegand protocol. This reader cannot use not use secure OSDP communications and exposes potential PII to open communications. Is this the proper part number?

A: Yes. No PII stored on cards.

5. Is there a mobilization/demobilization fee? There are costs related to bring personnel onto the facility that don’t seem to be captured in the price list. Please clarify A: No.

6. Quarterly Inspection - Does the quarterly inspection include the installation of new OnGuard patches or versions?

A: Yes.

7. Quarterly Inspections - Does the installation of a device, such as a lock or power supply, include connecting that device to any cabling?

A: Yes.

8. General - Is the cost associated with getting wire to a device such as an electric strike down the wall and into the door frame included in the cost of the electric strike?- A: Yes.

9. General - For the purposes of pricing lock installation, should we consider all door frames to be hollow/non-filled?

A: No. Some hollow and some poured concrete.

10. General - How will items, such as door contacts, that are required for system operation but not specified be priced?

A: Provide a price on line item 18 “Install New Door Contact” of the Price List dated 10 December 2019.

11. General - Shall the pricing for items such as magnetic locks include the installation of an egress device and request to exit motion?

A: Yes.

12. Product 19-22 - Is the LNL-X2220 acceptable because the LNL-2220 is no longer available?

A: Yes.

13. Product 2 - Since the Lenel SUSP is not included in the list of standard materials, how is the annual SUSP procured?

A: Provide a price on line item 29 “Install Software Upgrade (Lenel SUSP)” of the Price List dated 10 December 2019.

14. General - It is to be assumed that all wall mounted devices such as readers and exit buttons will be installed on drywall with no conduit or surface boxes required?

A: Each location is different. Some walls are drywall while others are brick/concrete.

15. Install - When installing these devices, how do we account for the costs of installing the associated AC circuit?

A: Government provide the 110VAC circuit for the door lock power supply.

16. Install 6-8 - Section 1.0.1-Please define “critical component”?

A: All equipment listed.

Scope

17. Section 1.0.2 – Please provide the age and quantity of batteries for the existing power supplies?

A: 24 batteries, all less than three years old.

18. Section 1.0.2-The requirement states: run system-wide diagnostic reports in order to identify nuisance alarms and/or faulty equipment and if needed perform repairs at no additional cost.

“Does the no additional cost mean running the reports or does this include performing the repairs?

A: The price is to include all repairs associated with any errors found while running the logs.

19. Section 1.0.2 – Have all repairs found on past quarterly reports been perform in a manner such that the issue with the device was corrected and remains corrected?

A: Any repairs made have been permanent in nature.

20. Section 1.0.2 – Are perimeter door positions switches as the responsibility of the VAR to replace/provide is they are found to nonfunctioning upon inspection?

A: Correct, excluding devices that are part of the facility intrusion detection system.

21. Section1.0.2 – What is the make, model and manufacturer name for the perimeter door position switch?

A: Unknown.

22. Section 1.1.2 – Who will provide security if it is determined that adequate repairs cannot be made within the 4-hour window due to length of onsite repair time exceeding four hours?

A: 53d Wing Security will provide security for after duty hours.

23. Service Table – What are the conditions for existing installation pathways in support of Item 9 New Wiring?

A: Existing pathways can be reused if adequate space is available and there are no other concerns regarding cable segregation.

24. Service Table – Are pull strings available in support of Item 9 New Wiring?

A: No.

Price List

25. Service Table – Is there sufficient room in existing pathways to support of Item 9 new Wiring?

A: Depends on the location that the new wiring will be required.

26. Service Table – What is the make, model and manufacturer name for item(s) 9 New wiring of the Service Table?

A: Unknown.

27. Service Table – What is the make, model and manufacturer name for item(s) 12 New Emergency Exit Buttons of the Services Table?

A: Unknown.

28. Service Table - What is the make, model and manufacturer name for item(s) 15 Interface Module of the Service Table?

A: Unknown.

29. Service Table – Is the VAR responsible for providing pricing for perimeter door position switches as described in section1.0.2 in the Statement of Word?

A: If door position switches are required, it is the responsibility of the VAR.

30. Service Table – Should a new line item be added for perimeter door position switches as described in section 1.0.2 in the Statement of Work?

A: Include this in the service pricing.

PWS 1.0.2

SOW states: "Quarterly Preventative Maintenance/Inspection must cover:

“ Include one (1) site-wide vulnerability assessment designed to identify gaps in current electronic security protection scheme and customer interview regarding needs analysis” QUESTION: Is the site -wide assessment required to be done as part of each quarterly PM?

A: Once, annually.

SOW states: "confirm correct recording preferences" can this statement please be clarified?

QUESTION: What is being recorded, how and where?

A: History recording logs including priority alarms and personnel entry/exit information for auditing.

SOW states: "run system-wide diagnostic reports in order to identify nuisance alarms and/or faulty equipment and if needed perform repairs at no additional cost" Preventive Maintenance contracts normally include "Minor adjustments and corrections" QUESTION: Is that the intention of this statement? Worn out, defective or broken parts or materials needing repair or replacement are not replaced as part of Preventive Maintenance, they would require a Service Call that is charged separately (In addition to) Preventive Maintenance, even if the necessary parts or materials are on site as spares stock.

A: Provide replacement parts as they are discovered and include this in the service pricing.

Excluding any equipment damaged by acts of God or system abuse.

SOW States: "Battery testing of all system backup batteries with replacement of the batteries as needed at no additional cost" Preventive Maintenance contracts normally include "Minor adjustments and corrections" QUESTIONS: Is that the intention of this statement? Also, when were the batteries last replaced?

A: Batteries are tested under load and must receive 90% or better report. Batteries are replaced on an as needed basis or every three years whichever happens first.

Solicitation Section 5 Solicitation States "Call orders placed by the authorized caller(s) will be paid with a valid Government Purchase Card (GPC) for calls up to $25,000.00."

Question: Is the government aware that processing payments this way will incur extra fees up to 4% A: Yes

Price List Q: Is it the intent of the government for the "emergency call fee" to be a onetime charge for emergency calls in conjunction with another service that will be performed? For example "troubleshoot system faults" Or will that be an hourly rate for emergency calls?

A: Please see Instruction #3 on the Price List PDF. Either or is acceptable. For evaluation purposes, assumption will be made that Emergency Call will take four (4) hours if an hourly charge is submitted as a line item.

Other

Q: Can you provide the Lenel serial number?

A: The Lenel OnGuard Product Version is “7.3.345.0

Q: Would the Government consider extending the due date for the subject solicitation?

A: The solicitation will be extended by at least one week from the date response to all questions are posted.