Atch_1._Performance_Work_Statement.pdf

Attachment 1

Schriever Air Force Base

Full Food Service

Performance Work Statement

(PWS)

10 September 2015

This Page Left Blank

TABLE OF CONTENTS

SECTION NO. AND TITLE PAGE NO.

Section 1. Description of Services

1.0. Scope of Work 5

1.1. Operational Tasks and Specific Tasks 5

1.1.1. Menu Boards 5

1.1.2. Subsistence and Material Handling 5

1.1.3. Food Preparation 5

1.1.3.1. Menu Planning 6

1.1.3.2. Grab ‘n Go Meals 6

1.1.3.3. Midnight Meals 6

1.1.4. Service of Food 6

1.1.5. Cleaning Service 7

1.1.6. Food Service Accounting 7

1.1.7. Records Management 8

1.1.8. Labor Hour Reporting 8

1.2. Cashier Services 8

1.3. Sanitation Requirements 9

1.4. Housekeeping Services 9

1.5. Waste Management/Recycle 10

1.6. Grounds Maintenance 10

1.7. Equipment 11

1.7.1. Equipment Inventory 11

1.7.2. Preventive Maintenance 11

1.7.3. Loss or Damage 11

1.7.4. Repair of Equipment 11

1.8. Hours of Operation 12

1.8.1. Normal 12

1.8.2. Holidays 12

1.8.3. Special Event Services 12

1.8.4. Contingency Services 12

1.8.5. Emergency Situations 13

1.9. Quality Control Program 14

1.9.1. Quality Status Reports 14

1.9.2. Inspection Instructions 14

1.10. Training 14

1.10.1. Food Safety Training 14

1.10.2. Fire Prevention 14

1.10.3. Corporate Automated Food Enterprise 14

1.10.4. Internet training 15

1.10.5. Anti-Robbery 15

1.10.6. Information Protection 15

1.10.7. Security 15

1.10.8. OPSEC Awareness 15

1.11. Security Requirement 15

1.12. Safety 17

1.13. Phase-In/Out 18

Section 2. Service Summary 18

2.0. Performance Objective Table 18

Section 3. Government Furnished Property and Services

3.0. Property 18

3.1. Facilities 18

3.2. Equipment 19

3.3. Supplies 19

3.4. Subsistence 19

3.5. Services 19

3.5.1. General 19

3.5.2. Utilities 19

3.5.3. Mail Distribution 19

3.5.4. Telephone 19

3.5.5. Computer Support 19

3.5.6. Refuse Collection 19

3.5.7. Security Forces and Fire Protection 19

3.5.8. Training 19

Part 4. General Information 20

4.0. Hours of Operation 20

4.1. Workload Estimates 21

4.2. Contractor Personnel 21

4.2.1. Contractor Employee Conduct 21

4.2.2. Contractor Personnel Meals 21

4.2.3. Uniform Requirement 22

4.3. Leaders Serving Troops 22

4.4. Government Use of Facility and/or Equipment 22

Appendixes

1. Definitions 23

2. Abbreviations and Acronyms 25

3. Applicable Publications and Forms 27

4. Government Furnished Equipment/Supplies 30

PERFORMANCE WORK STATEMENT (PWS)

Section 1. DESCRIPTION OF SERVICES

1.0. Scope of Work. The contractor shall provide all personnel, supervision, items, and services necessary to perform full food services at Schriever Air Force Base (AFB) as defined in this

Performance Work Statement (PWS). Contractor tasks include, dining facility management, all cooking and food preparation, serving, replenishing food, cleaning facility and utensils, preparing vegetables and fruit for salad bar, cleaning dining area tables, cashier services, operation, maintenance and repair of food service equipment, performing all required tasks, to include continued service, during contingencies. The Schriever AFB Appropriated Fund food service operation consists of a main dining facility, the Satellite Dish Dining Facility. This facility is dedicated to providing full meal service, to include carryout and Grab-n-Go, while meeting the nutritional needs of personnel who qualify to use the facility. The primary customers at this dining facility are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in Government dining facilities at the expense of the Government, in accordance with (IAW) Air Force Instruction (AFI) 34-239, Food Service Management Program.

Secondary customers are granted permission to dine in the facility at their own expense IAW AFI

34-239. The contractor shall comply with all federal, state, local regulations, US Department of

Health and Human Services Food Code, AFI 34-239, Air Force Manual (AFMAN) 34-240, Food

Service Program Management, and use the standard recipes on the Air Force Food Service

Recipe System software program.

1.1. Operational Tasks and Specific Tasks. The contractor shall:

1.1.1. Menu Boards. The contractor shall maintain Menu Boards located throughout the dining facility. The contractor shall post menu and prices before the start of each meal and post changes within 5 minutes of notification. Dial-a-Menu (567-3333) shall be posted for each meal.

The contractor shall ensure healthier choice items are identified on menu boards.

1.1.2. Subsistence and Material Handling. The contractor shall order and receive all subsistence through the Corporate Automated Food Enterprise (CAFE). The contractor shall confirm receipts for all delivered items, visually inspect for deterioration/damage, and physically check temperatures on all refrigerated and frozen foods IAW Food Code. The contractor receiving personnel shall reject all items that appear damaged or not delivered at the proper temperature as specified in the Food Code, Chapter 3, and contact the Contracting Officer’s

Representative (COR) immediately. The contractor shall put away stock in storeroom upon receipt using First In First Out (FIFO). The contractor shall inventory the storeroom subsistence

IAW AFI 34-239, Chapter 4 and AFMAN 34-240, Chapter 6. The contractor shall schedule and coordinate subsistence and non-subsistence deliveries, to include escorting through security and within the restricted area. The contractor shall notify the Military Public Health (MPH) office and the COR of any food that is to be condemned.

1.1.3. Food Preparation. The contractor shall, IAW AFMAN 34-240, accomplish the food preparation listed on the Food Service Production log using the standard recipe cards. The contractor shall progressively prepare food items to ensure optimum freshness, flavor, color, texture, and nutritional value. The contractor shall use the Air Force World Wide CAFE menu

(Ref. Appendix 3). The contractor shall follow the Nutrition Program Standards as outlined in

AFI 40-104, Nutrition Education. The contractor shall identify healthier food choices by using the Department of Defense Nutrition Program Logo, red triangle with readiness, performance and nutrition cycle around the food guide pyramid identified in the Preface to the United States

CAFE Menu, paragraph 4.e. The contractor shall identify at least one item identified as a healthier food choice from each menu category: entrée, vegetable, salad, and dessert during all meal periods. All healthier food choices will be clearly identified to the customer for all meals using appropriate marketing materials.

1.1.3.1. Menu Planning. The contractor shall coordinate with the COR any changes to the Air Force Worldwide Menu. The contractor shall provide monthly specialty meals as specified by the COR annual marketing plan. Specialty meals average two per month.

1.1.3.2. Grab-n-Go Meals. The contractor shall prepare/provide Grab-n-Go menu items during all meals, such as salads, sandwiches, wraps, fresh fruit, and desserts. The contractor shall stock the Grab-n-Go display case sufficiently during all meals.

Marking/presentation of all items will be provided in a professional manner IAW Food Code requirements and Preface to the Air Force CAFE Menu, including date and time of production.

1.1.3.3. Midnight Meal. The contractor shall prepare/provide sandwiches, wraps, grab-n-go house salads (consisting of lettuce mix with shredded carrots, grape tomato, and a cucumber slice, at a minimum), hot soup of the day, and fresh fruit. The contractor shall stock the Grab-n-Go display case sufficiently with house salads during meal.

Marking/presentation of all items will be provided in a professional manner IAW Food Code requirements and Preface to the Air Force CAFE Menu, including date and time of production.

1.1.4. Service of Food. The contractor is responsible for line serving standards IAW Air

Force Services Agency Golden Eagle Standards. The contractor shall maintain food temperatures on serving lines IAW the Food Code, Chapter 3. The contractor shall set up serving lines with sufficient time for management or COR inspection prior to beginning of each meal IAW the CAFE Food Production Log and Preface to the CAFE Menu. Serving operations and replenishing food shall be accomplished IAW AFMAN 34-240, Attachment 2. The contractor shall remove food from the serving line within 15 minutes after the serving line is closed. The contractor shall provide sufficient personnel to ensure that patrons can be served at the rate of not less than five (5) guests per minute on the main serving line, to include the self serve bar, and not less than three (3) guests per minute on the short order serving line, to include the sandwich line and grill. The contractor shall provide carryout services to authorized patrons, to include containers, cups, cup holders, and utensils. The contractor shall prepare Grab-n-Go containers with meal components IAW USAF Worldwide Menu. The contractor shall provide ground support meals IAW USAF Worldwide Menu for emergencies and exercises. The contractor shall provide commercial carryout containers with Air Force Food Service Logo for ground support meals. The Government representative will have completed a Ground Support

Meal Request, listing eligible customers with identification numbers or cash from each member, as appropriate, and sign the Ground Support Meal Request for meals received. The contractor shall provide the COR with a current menu and prices for box lunches when changes occur and prior to an exercise. The contractor shall ensure that ice from the ice machine is not available to the public or outside organizations without prior approval from the COR.

1.1.5. Cleaning Services. The contractor shall clean and sanitize dining room tables, chairs, and benches after customer departure to ensure availability to other customers. The contractor shall clean-up and remove spills from tile and carpet floors immediately to prevent slips and stains. The contractor shall deep clean the tile and grout once a year. The contractor shall ensure that customer self-bussing carts are provided throughout the dining room for customers to bus their own tables. The contractor shall replenish dining table items (i.e. napkins, salt, pepper, condiments, etc.) so that they are available to all patrons without waiting. The contractor shall maintain the POW/MIA table to include: fresh lemon wedge and salt, and clean serviceable place setting and table cloth. The contractor shall be responsible for table and seating arrangements for special functions/meals, and then returning the tables and seating to the approved dining room arrangement.

1.1.6. Food Service Accounting. CAFE instructions and manuals supersede all other related manuals and instructions until updated with CAFE requirements. The contractor shall conduct all accounting procedures, to include: after-meal, end-of-day, and end-of-month using the CAFE software. The contractor shall use the Government Food Service Accounting procedures IAW AFI 34-239, Chapters 3 and 4, AFMAN 34-240, Chapters 3 and 4, Food Service

Accounting Guide, and Food Service Managers Handbook. The contractor shall send order receipts via CAFE daily. The contractor shall maintain the food account within gain/loss tolerance of 3% IAW Air Force Services Agency Letter dated 22 Aug 13. If the contractor fails to meet their monthly 3% tolerance the following actions shall apply. The first month the contractor shall explain in writing to the Sustainment Services Flight Chief the specific reason why the 3% was not met and corrective action that will be taken to correct the discrepancy. The second consecutive month that the contractor fails to meet their 3%, the contractor shall respond in writing to the Contracting Officer (CO) explaining the steps that will be implemented to ensure achievement of the 3% within the next month. The third consecutive month the contractor fails to meet the 3%, a report of survey shall be conducted to determine the root cause for failing to meet the required 3%. The contractor shall prepare a detailed analysis of the reason(s) for not meeting the 3% and the course of action to be taken in order to bring their account into compliance within the next month. The contractor shall submit their analysis through the

Sustainment Services Flight Chief, Contracting Officer, and to the Mission Support Group

Commander.

1.1.6.1. The contractor shall follow the Food Manager’s Checklist and guidance from the CAFE Food Manager’s Guide. The contractor is responsible for operating the CAFE computer system daily and must immediately notify IBERTECH (1-888-811-5642) when problems exist. The contractor shall contact 50th Force Support Squadron (FSS) Data

Automation Specialist for any hardware/software problems. The contractor shall contact base

Local Area Network (LAN) help desk when network problems exist. The contractor shall provide and maintain the following accounting forms printed from the CAFE system: Daily

Maintained Documents: Sales and Cost Report, Waste Log, Cashier’s Miscellaneous Log, and

Production Log. Sales Report consists of: Deposit Slip, Cashier Receipts and Sales Offset

Report. These reports are to be turned into COR, Building 210, Room 363, by 1000 hrs daily.

Monthly Maintained Documents: Adjustment History Journal, Purchase History Journal and

Cost Correction Journal. Documents must be maintained and turned into the COR, Building

210, Room 363, by 1000 hrs on the 5 th workday of the following month.

1.1.6.2. A physical inventory shall be accomplished, IAW AFI 34-239, paragraph

5.5. The contractor shall identify in writing to the COR by the 25th of each month, the individual who will conduct the monthly inventory. The inventory will be forwarded to the COR on the first business day after the end of the month forwarded to the Sustainment Services Flight Chief to review and certify. All inventory counts must have an uncosted items report and all transfer tickets that apply.

1.1.6.3. A weekly invoice folder must be maintained and turned into the COR, Building 210, Room 363, by 1000 hours on the following Monday (Tuesday if Monday is a holiday): Purchase order, order confirmation, vendor invoices, receipt confirmation, DSCP daily purchase history journal.

1.1.7. Records Management. The contractor shall manage records created by this contract IAW Air Force Instruction (AFI) 33-322, Records Management Program. The contractor shall ensure that all paper generated from this facility is shredded IAW AFI 10-701, Operations Security (OPSEC), Air Force Space Command Supp. 1. The contractor shall appoint an individual to act as the Records Custodian (RC), and the Government will provide the required training to the appointed individual. The COR will serve as the Chief of Records over the RC. Appointment and training shall be accomplished within 90 days of the start of the contract.

1.1.8. Labor Hour Reporting. The contractor shall report all contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. The contractor may direct questions to the Enterprise-Wide Contract Management Reporting

Application (ECMRA) help desk.

1.2. Cashier Services. The contractor shall perform cashier duties IAW AFI 34-239, AFMAN 34-240, USAF Aloha Facility Manager Guide and USAF Aloha Cashier’s Guide, which includes but is not limited to: properly completing AF Form 79, Headcount Records, AF Form

1469, Subsistence-In-Kind Invalid Entitlements Logs, and other accountable and controlled forms. During each meal, the contractor shall provide sufficient cashiers to maintain a combined flow rate of eight (8) patrons per minute to correspond with serving line flow rates specified in

PWS paragraph 1.1.4, Service of Food. The contractor shall maintain AF Form 27, Food Service

Customer Survey and Interactive Customer Evaluation (ICE) comment cards near each cashier station. Purchasing of change will be accomplished through a financial institution, determined by the Accounting and Finance Office (AFO). Authorized ESM patrons will be verified at point of sale by the cashier utilizing the member's ID card IAW AFMAN 34-240, Chapter 2. The contract manager shall perform unannounced, at least monthly, spot-checks of each cashier function and complete AF Form 282, Unannounced Spot-Check of Cashier. The project manager and cashier shall both sign the AF Form 282. The COR will observe the monthly spot-checks, sign in the observed by block of the AF Form 282, and forward to the Sustainment Services http://www.ecmra.mil/

Flight Chief for review, submittal to the CO and the contractor for corrective action, and retention.

1.3. Sanitation Requirements. The contractor shall comply with all mandated sanitation requirements IAW AFI 48-116, Food Safety Program and the Food Code.

1.3.1. All potentially hazardous food sources removed from original packaging or prepared in the facility shall be clearly marked to indicate date product was produced or removed from the original packaging; or marked to indicate date product is to be consumed or discarded.

1.4. Housekeeping Services. The contractor shall be responsible for energy management, verifying safety day to day, facility security, key control, and facility cleanliness. The contractor shall maintain a Civil Engineer work request log. The contractor shall perform monthly fire extinguisher checks of all extinguishers located within the dining facility, checking extinguishers includes initialing the card on the extinguisher. The contractor shall complete AF Form 332, Base Civil Engineer Work Request when/as required, and provide to COR for submittal for all real property work orders. Direct scheduled, maintenance and repair work can be called into 50

CES customer service. The contractor shall coordinate all work requests through COR.

1.4.1. The contractor shall clean up those areas that immediately affect customer service, to include the appearance of the dining facility.

1.4.2. The contractor shall clean floors so that no visible dirt or dust remains on floors, floor mats or runners, corners, behind doors, or under furniture and equipment, including kitchen area offices. The contractor shall vacuum carpeting so that no dirt or debris remains on floor, including under dining room furniture (tables, booths, and chairs). The contractor shall not place chairs on the tables at any time. Tables and chairs will be rearranged in the original positions if customers move them. The contractor shall monitor customers to ensure they do not move tables and chairs since this creates safety and fire hazards.

1.4.3. The contractor shall spot clean all floors to remove food spills and debris immediately. The contractor shall steam clean the dining room carpeting and chair upholstery to remove all visible stains, as required.

1.4.4. The contractor shall clean both sides of interior windows and the inside of exterior windows and doors so that no visible smudges or streaks remain on glass.

1.4.5. The contractor shall clean and sanitize toilets, urinals, wash basins, slop sinks, and partitions to remove all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces in assigned food service areas. The contractor shall descale toilets and urinals as required. The contractor shall supply all paper products, hand soap, and cleaning material.

1.4.6. The contractor shall clean and sanitize silverware, dishes, glasses, pots, pans, kitchen prep areas, food preparation equipment, walk-in/reach-in refrigerators and freezers, serving areas and dining areas IAW the Food Code, Chapter 4.

1.4.7. The contractor shall, within 24 hours, replace all burned out light bulbs and fluorescent tubes, that are lower than 10 feet, inside the dining and serving area, kitchen, back dock, and dining facility basement area, with contractor-supplied bulbs and tubes. Fluorescent lamps (light tubes) are universal waste and disposal is regulated by the Resource Conservation and Recovery Act. The contractor shall collect used fluorescent lamps in the basement of building 300 for proper disposal. Aerosol containers will not be used. Before disposing of light bulbs, the contractor shall contact 50 CES/CEIE (Environmental Flight) for proper disposal instructions.

1.5. Waste Management/Recycle. IAW AFI 32-7086, Hazardous Material Management and applicable supplements, the contractor shall comply with the base waste management and recycling program. This requires segregating reusable/recyclable waste materials, by type and deposit, into Government provided recycle dumpsters. The contractor will retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) will be removed and discarded into Government provided dumpsters. Lids on all garbage containers shall be securely closed over the container. The contractor shall immediately clean up all loose debris or garbage spillage outside the dumpsters caused by the contractor.

1.5.1. The garbage disposals located in the dishwashing area are not intended for large amounts of food waste. Prior to using garbage disposals, food items will be strained and disposed as solid waste in Government provided dumpsters. Food waste will be double bagged and tightly secured prior to disposing in dumpsters. The contractor is responsible for noncompliance and any excess cost incurred.

1.5.2. The management of hazardous waste must be done IAW AFI 32-7086. Typical wastes can be generated from floor cleaning waxes or cleaning solvents. The contractor shall contact 50 CES/CEIE for training, assistance, and turn-in procedures.

1.5.3. Prior to being purchased or used, all hazardous material brought onto Schriever

AFB must be approved by the Hazardous Materials Pharmacy (HAZMART). The contractor shall comply with applicable environmental standards, rules, regulations, permit conditions, and policies, and maintain specific compliance with AFI 32-7086, Chapter 3. The contractor shall enroll into the base HAZMART pharmacy (21 LSS/TECOM/LGSDH). The contractor shall obtain and maintain Material Safety Data Sheets for all Hazardous Materials used/stored within the dining facility.

1.5.4. The contractor shall participate in the Government program “Greening of the

Government" with purchases of products with recycled contents, where applicable, in accordance with Executive Order EO-13101, Compliance Assurance and Pollution Prevention.

1.5.5. Recyclable Grease Collection: The contractor shall provide services to support recyclable grease collection. This service shall include, but is not limited to, collecting the grease, staging the recyclable grease in appropriate containers, and supporting the ultimate removal of the grease by the contractor.

1.6. Grounds Maintenance. The contractor shall sweep and clean the dock area and driveway to maintain a neat and clean facility appearance. Cleaning includes removing all paper, trash, and other debris from the area. The contractor shall clean dock area using an approved concrete cleaner and pressure washer or scrub brush at a sufficient frequency to remove unsightly grease and other stains. The contractor shall remove snow and ice in delivery dock area. The dock area includes the entire dock and driveway to the edge of the east side of the building.

1.7. Equipment.

1.7.1. Equipment Inventory. An inventory of Government furnished equipment must be performed during the contract phase in/phase out period and semiannually thereafter. The contractor and Government COR shall conduct a joint inventory of all Government-furnished equipment and the contractor shall sign a receipt for all equipment provided by the Government.

The contractor and the Government COR shall jointly determine the availability, working order, and condition of all equipment and document their findings on the inventory.

1.7.2. Preventive Maintenance. The contractor shall provide all materials and supplies necessary to perform preventive and corrective maintenance IAW manufacturer’s instructions, to ensure all equipment is in operational condition. The contractor shall submit an equipment maintenance plan IAW CDRL 001. All costs incurred under this subparagraph are the sole responsibility of the contractor.

1.7.3. Loss or Damage. The contractor shall submit written requests for replacement of government furnished equipment to the COR for processing. Such requests shall specify the reason for the replacement request. The CO reserves the right to require replacement of lost/damaged equipment or request equitable adjustment to the total contract price.

1.7.4. Repair of Equipment. The contractor shall maintain an equipment maintenance log that documents specific repairs done and the date repairs are completed on each piece of government furnished equipment. The contractor shall provide repair of equipment to include, repair of all Government Furnished Equipment and replacement of component parts, IAW manufacturer’s specifications. The contractor shall pass down all discounts, rebates, tax exemptions and credits to the Government.

1.7.4.1. The contractor shall maintain warranty/guarantee program on equipment

(see Appendix 4 for listing of warranted items).

1.7.4.2. The contractor shall furnish a written cost estimate to the COR, for approval, on any equipment repairs exceeding $500.00, to include material and labor costs.

Equipment repairs not exceeding $500.00, do not require prior approval, but should be listed on equipment maintenance logs. The contractor shall be reimbursed for actual invoice cost for all major maintenance parts and labor used plus any related special handling costs.

1.7.4.3. Recommend to the CO, in writing, when equipment is beyond economical repair and should be replaced. The contractor shall include substantiating data to support the recommended replacement. The CO and the COR shall make a final determination and inform the contractor in writing. The contractor shall relocate equipment no longer used to the receiving area, unless otherwise directed by the COR.

1.7.4.4. The contractor shall purchase and own all parts on a Just-In-Time basis, until they are installed on Government-owned equipment. The Government will then reimburse the contractor, at actual invoice cost for all parts used plus any related special handling costs.

1.7.4.5. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The contractor shall purchase parts at the lowest possible price.

Credit invoices for used parts shall be credited to the Government (via an offset to the overall invoice).

1.7.4.6. Within two (2) hours of identifying a problem with the equipment, the contractor shall notify the COR. The COR will then determine the repair classification, as noted below. The contractor shall maintain a log to document notification and completion of all repairs. Notification to COR will be verbal and written. The contractor shall initiate and complete repairs within the period designated below. If the repairs are not completed within the designated time frame, the contractor shall submit a written explanation to the COR stating why the equipment has not been repaired and the estimated date when repairs will be completed.

Routine – Initiate within 24 hours – Repair within 96 hours

Urgent – Initiate within 12 hours – Repair within 48 hours

Emergency – Initiate within 1 hour – Repair within 24 hours

1.8. Hours of Operation

1.8.1. Normal. The contractor shall maintain operating hours at the Satellite Dish Dining

Facility as listed in Part 4, General Information.

1.8.2. Holidays. The contractor shall decorate the Satellite Dish Dining Facility with

Government furnished seasonal or special event decorative materials. The contractor shall put up decorations for the seasonal period or special event as determined jointly by the COR and contract manager, and remove within one week after. This will include the decoration of the entranceway to the Satellite Dish Dining Facility, the dining room and serving area. Decorations shall be applied in good taste as determined by the COR.

1.8.3. Special Event Services. Special events may necessitate the dining facility to operate on an extended basis. The contractor shall provide this service when required by the CO, at the contract line item price for extended service hours. Special events may include, Very

Important People (VIP) visits, Management Assistance Teams (MAT), Commander’s Annual

Facility Inspection Teams, Inspector General/Operation Readiness Inspections (ORI), Wing

Commander’s Calls, Quarterly Awards or other functions.

1.8.4. Contingency Services. Certain operational commitments increase workload.

These contingency services include:

1.8.4.1. The contractor shall provide service during Base exercises, emergencies, natural disasters and other contingency operations. The number of operations varies, but can be reasonably predicted from history at approximately 10 per year. As directed by the CO, the contractor shall respond to Operational Readiness Exercises or Inspections (ORE/ORI), military exercises, and actual emergencies or natural disasters by extending serving hours at the hourly rate shown in the bid schedule for extended service hours. Serving hours under this provision may be increased to twenty-four hours per day and may be implemented as directed by the CO at any time as required to meet military mission requirements.

1.8.4.2. The contractor shall provide ground support meals, beverages (i.e. coffee, water, hot chocolate, etc) and supplies (i.e. cups, stir sticks, cambros, coffeepots, sugar, cream, etc) during Base exercises, emergencies, natural disasters and other contingency operations. The items above shall be available at all times for short notice or no notice events. During Base exercises, ground support meals shall be prepared within two hours of notification; however, mission requirements, such as mobility deployments and disaster response, may dictate shorter periods. Meals shall only be acquired during operational hours as listed in Part 4, General

Information.

1.8.4.3. The contractor shall provide logistical food support and thus respond to base exercises and mobility requirements at Schriever AFB, Base X training site, or locations specified by the Wing or MSG Commander. At these designated sites, the contractor will be responsible for manning the processing line for meal orders, transporting ground support meals or other food items to training site, providing manpower and appropriate accounting forms, a change fund, and strict accountability throughout the duration of these scenarios.

1.8.4.4. The contractor shall provide sufficient personnel to support monthly Air

Force Reserve weekends. Schriever AFB supports several Reserve units performing active duty requirements on weekends each month. The contractor will be furnished a tentative list of these active duty weekends, which is subject to change with 24-hour notice. Cashiers must verify that

Reserve orders state member is authorized government subsistence.

1.8.4.5. Contractor Services During Crisis. The contractor shall provide a contingency plan within 30 calendar days of contract award (CDRL A003) and designate mission essential personnel in accordance with DFARS 237.76, Continuation of Essential Contractor

Services. The contractor shall submit a revised Contingency Operations Plan within 15 days after each time the plan is revised or updated.

1.8.5. Emergency Situations. During emergency situations, contractor employees will follow the directions of security forces and/or fire department personnel. When directed to evacuate the facility for any reason, contractor employees will immediately depart the facility and proceed to a pre-determined location.

1.8.5.1. Base Closure notification and procedures during winter storms, exercises, and emergencies will be subject to the following: The contractor shall follow guidance in

AFMAN 34-240 and Subsistence Credit Allowance Management System’s (SCAMS) current prices provided from the Air Force Services Agency. The contractor shall maintain AF Form 79, Headcount Record on hand at all times and attempt to collect all cash at the time of the emergency. The contractor shall utilize current/existing contingency instructions provided by 50

FSS. The contractor shall notify the COR, Sustainment Services Flight Chief, or 50 FSS

Director, when the above conditions exist.

1.9. Quality Control Program. The contractor shall establish, through an independent function, a quality program, which shall encompass all aspects of the contract. The contractor shall implement a quality program through a Quality Program Plan (QPP), which is modeled on

ANSI/ASQ-9001 or an equivalent quality system. The contractor shall submit the QPP IAW

CDRL 003 and be accepted by the CO.

1.9.1. Quality Status Reports (QSR) shall be generated on a monthly basis (CDRL

004). Details of audits and inspections accomplished, significant deficiencies noted, trend analysis of contract performance and current status of all issues yet to be resolved shall be provided. QSRs shall be distributed by the 5th workday of each month to the COR. At a minimum, the QSRs must include metrics, which verify whether the performance standards in the Service Summary have been met.

1.9.1.1. IAW AFI 34-239, the contractor shall make available AF Form 27, Food Service Customer Comments and the locally developed Customer Evaluation Form to solicit customer comments. The contractor shall research, validate, and take corrective action specific to customer comments. The contractor shall provide a response to each comment and return to the COR within five (5) calendar days. If the comment is validated, the response shall be provided by the contractor and documented on the AF Form 27, Food Service Customer

Comments card or locally developed Customer Evaluation form.

1.9.2. Inspection Instructions. The contractor's inspection instructions shall be documented and available for review by Government representatives throughout the life of the contract. The contractor shall notify the COR in writing of any changes to their inspection instructions.

1.10. Training. The contractor shall provide necessary training to employees and maintain training records on-site. These records are subject to Government review. The contractor shall provide training to applicable personnel in order to meet this PWS requirement.

1.10.1. Food Safety Training: The Contract Manager, as described in para 4.2., Shift

Leaders, and Cook Leads shall be certified in the NRA ServSafe Essentials Manager certification program (certification is valid for 5 years), Food Service Workers shall be certified in the NRA

ServSafe Essentials Food Handlers certification program (certification is valid for 5 years) and every employee shall receive annual Public Health provided food safety/security training. Food

Service employees will be trained by the contractor on basic disciplines of food safety and food handlers prior to handling food. Refresher food handler training is conducted by the contract manager and must be repeated at least annually or as often as necessary for personnel to be aware of their responsibilities in safe food handling.

1.10.2. Fire Prevention: The contractor shall ensure personnel attend annual fire prevention training provided by the 50 CES/CEF.

1.10.3. Corporate Automated Food Enterprise (CAFE): The government will provide the contractor with initial CAFE software training during initial conversion/ installation.

The contractor shall be required to perform all subsequent training of contract personnel.

1.10.4. Internet Training: The contractor shall identify personnel requiring Local Area

Network (LAN) access and send a request in writing to the COR. Initial training shall be completed no later than 30 days after performance start date or not later than 30 days after employment. Initial training is to include DoD IAA Cyber Awareness Challenge to be taken on line at https://golearn.csd.disa.mil.

1.10.5. Anti-Robbery: The contractor shall receive annual anti-robbery training from 50

SFS. The contractor shall be responsible for providing initial training and all subsequent annual training to cashiers. Additionally, the contractor shall be responsible for coordinating with 50

SFS to conduct required periodic anti-robbery exercises.

1.10.6. Information Protection: All contract employees shall receive information protection training within 30 days of hire and annually thereafter. The training can be accomplished by reviewing subject slides provided by 50 FSS Training Manager.

1.10.7. Security: The contractor’s security representative shall identify personnel requiring escort privileges and shall ensure that those personnel receive the mandatory escort training by 50 FSS Security Manager. Refresher training is required on an annual basis and will be provided by 50 FSS Security Manager. The contractor shall ensure all contract personnel receive initial Security Awareness Training from 50 FSS Security Manager not later than 10 days after employment start date and annually thereafter as specified in 50th Space Wing Instruction

31-101, Chapter 10.

1.10.8. OPSEC Awareness: All contract employees shall receive Operational Security

(OPSEC) Awareness training within 30 days of hire and annually thereafter. The training can be accomplished by reviewing subject slides provided by 50 FSS Training Manager.

1.11. Security Requirements. The contractor shall comply with all 50SW/Installation

Protection Office security requirements. SAFB is a controlled/restricted area and special security procedures are utilized to deter espionage, sabotage, and theft of Air Force resources. The contractor shall be responsible for security of Government information, property, equipment, and resources, which are generated, issued, or supplied under the terms of this contract in cooperation with applicable base agencies.

1.11.1. The contractor shall appoint a security representative in writing to 50 FSS

Security Manager. Training will be provided by the 50 FSS Security Manager and 50 SFS. The contractor shall arrange all needed security support for this PWS. Security representative responsibilities include but are not limited to:

1.11.1.2. Prior to scheduling a new employee for a shift the contractor shall submit an AF Form 2583, Request for Personnel Security Action, to the COR for processing with the 50 FSS Security Manager. The new contractor shall not be scheduled for work until a favorable local area check is received from the 50 SFS.

1.11.1.3. Maintain internal security operating instructions and monitor the proper handling of restricted area badges among employees.

https://golearn.csd.disa.mil/

1.11.2. To qualify for unescorted entry into SAFB an employee shall obtain a favorable

NAC. The NAC requires the employee to enter personal data from SF85P in EQIP Direct and authorize an employment, residence, credit, and "criminal" history records check, and submit to fingerprinting. The Government shall conduct and cover the cost of the National Agency Check

(NAC) and Local Agency Check (LAC) Investigations. Upon favorable adjudication of the LAC, which takes approximately 2-3 days, interim unescorted entry may be granted pending completion of the NAC. Unescorted entry based on a favorable LAC will be temporary pending the outcome of the NAC. If the contract employee fails to meet the 30 calendar day suspense, then the process must start over with the submission of an AF Form 2583. At this point the contractor requesting unescorted access to Restricted Area for the contract employee shall incur a processing expense of $175 for submission of the security package, to reimburse the cost for each submission.

1.11.3. The contractor shall direct each eligible employee to personally report to the 50

FSS Security Manager for completion of the AF Form 2586, Unescorted Entry Authorization

Certificate for issuance of the restricted area badge. Contractor employees will not be allowed unescorted entry to SAFB secured buildings until these procedures have been completed.

Contractor personnel are responsible for the condition of their badges and the contractor will be liable for the damage or loss of said items.

1.11.4. Employees without unescorted entry authority will be continuously escorted while in the restricted area. The restricted area badge shall only be valid for the employees’ term of employment or for the duration of the contract, whichever is shorter. Upon employee termination, the contractor shall return the restricted area badge and CAC identification card to the Government immediately.

1.11.5. When inside the restricted area, contractor personnel shall, at all times, display restricted area badges on their outer garments above the waist. Remove and secure the restricted area badges immediately upon departure from the restricted area to prevent loss. Incidents of a person not properly displaying badges, violating escort procedures, or other security violations while inside the restricted area shall be treated as a breach of security and that person shall be susceptible to apprehension, search, or detainment.

1.11.6. Access to classified information by contractor personnel during performance of this contract is prohibited. However, contractor performance shall be within controlled areas that require contractor compliance with various levels of security and require certain established personnel security entry control procedures.

1.11.7. The installation commander reserves the right to deny entry to SAFB to any person whose NAC is unfavorable or upon disclosure of information that indicates the individual's continued entry to SAFB is not in the best interest of the Air Force. Additionally, the violation of, or deviation from established security procedures by any contractor employee may result in the confiscation of restricted area badges and denial of future entry to SAFB.

1.11.8. Restricted area badges issued to contractor personnel are subject to recall for inventory and verification purposes. Contractor personnel shall surrender restricted area badges to government personnel conducting such inventory and/or verification immediately upon notification.

1.11.9. The contractor shall immediately report the occurrence of lost restricted area badges to the 50 FSS Security Manager. Contract Manager will provide a written statement to the 50 FSS Security Manager as to whether the lost badge was due to employee negligence.

Replacement badge will not be issued until reporting procedures are satisfactorily completed.

1.11.10. The contractor shall request, obtain, and properly use vehicle passes for all vehicles used in the performance of this contract, in accordance with AFI 31-204, Air Force

Motor Vehicle Traffic Supervision, AF Space Command and 50 Space Wing supplements. All personnel shall have a current state vehicle registration, proof of insurance, and valid driver's license while operating privately owned vehicles on SAFB. Upon completion or termination of the contract, or an individual's employment on SAFB, the contractor shall immediately retrieve any vehicle registration decals or passes and return to the Government.

1.11.11. Plan for delays on entering/exiting the installation. Delays should be routinely anticipated at the entry control point, each time an individual enters the restricted area. These delays are encountered when the Schriever AFB Security Forces search vehicles and hand carried items, and check badges/credentials. Delays may also be experienced if contractor employees must wait for an escort official. Any delays, or costs incurred due to these delays, shall be the responsibility of the contractor. Additional delays maybe incurred due to an increase in the real-world Force Protection Condition (FPCON). Procedures will be developed on a case-by-case basis by the 50 SFS/CC. Real-world FPCON does not include exercise FPCON changes. Real-world FPCON changes in excess of 30 days will be evaluated for contract price adjustments on a case by case basis.

1.11.12. Protect cash held by the contractor. Limit the funds stored in the Satellite Dish

Dining Facility to no more than $7,000 on weekdays and $4,000 on weekends. Transportation of deposits will be from Satellite Dish Dining Facility to banking institution IAW Accounting and

Finance Office Policies. The standard form 702 will be used on all safes in the dining facility that contains funds. This form will be completed in accordance with DODFMR Volume 5 Chapter 3 and AFMAN 34-240, Attachment 2, Item 44.

1.12. Safety. The contractor shall maintain a safe and healthful working condition for all personnel performing, or coming into contact with, the work required by this contract. Safe and healthful conditions are defined by United States Public Law 91-596 and the Occupational Safety and Health Act of 1970 (OSHA). OSHA standards, American National Safety Institute (ANSI), and National Fire Protection Association (NFPA) will be required under this contract. If a conflict occurs between the standards, the contractor shall apply the more stringent standard.

1.12.1. The contractor shall ensure a Safety Plan is established for their employees and work practices not later than 30 calendar days after contract award (CDRL 005). The Safety Plan shall be made available for review upon request by the COR or CO.

1.12.2. Mishaps Reporting: Report all mishaps involving any person sustaining injury or illness resulting from contractor operations and all mishaps involving government property or equipment damaged by the contractor to the 50 SW Safety Office (50 SW/SE), COR, and the CO no later than the end of the next duty day. If the mishap includes damage to government property or equipment, the report and subsequent investigation is governed by the 50 SW Safety Office.

1.12.3. The Government has authority to conduct mishap investigations in Government facilities managed by contractors or to participate in the contractor’s investigation of contractor mishaps. As required by the Government, the contractor shall participate in, and cooperate with, mishap investigations.

1.12.4. The Government has the authority to conduct facility safety inspections in

Government facilities occupied by the contractor.

1.13. Phase-In/Out. The contractor shall provide a complete phase-in/out plan to ensure a smooth transition in the change of work effort. The Phase-In plan shall be submitted to the CO with contract proposal. Phase-Out plan is due to the CO within 120 days prior to the end of the contract or within 30 days of request by the CO IAW CDRL 006.

Section 2. SERVICES SUMMARY

2.0. Performance Objective Table

SS#

Performance Objective

PWS

Section 1

Para.

Performance

Threshold

1 Comply with sanitation requirements of the FDA Food Code and state and local laws/regulations, which results in a satisfactory or better rating:

a. Health Inspections

b. Quality Assurance Evaluations

1.3 a. 100% of the time

b. Not to exceed 2 Critical

Food Code violations monthly

2 Cashier Reports and Forms and Accounting and Food

Accountability Reports and Forms are accurate and meet tolerances on the first submittals and on time. Reconcile all cash drawers with Point of Sale (POS) reports and ensure cash is turned in on-time

1.1.6.,1.2., 1.11.12

100% of the monthly submittals and deposits

3 Provide a workforce that is properly trained and appropriately qualified to perform the task requirements

IAW the PWS

1.10. 95% of employees

Section 3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.0. Property.

3.1. Facilities. The Government will furnish or make available facilities described in

Appendix 4. No alterations to the facilities will be made.

3.2. Equipment. The Government will furnish the equipment listed in Appendix 4.

3.3. Supplies. The Government will replace supplies listed in Appendix 4 that are no longer usable due to fair wear and tear over the life of the contract. The contractor shall replace, with like items, any loss due to contractor negligence, as determined by the CO. Any additional stock that is determined to be needed above the initial supplies inventory will be at the Government’s expense. The contractor is responsible for all consumable supplies (e.g. printer paper, toner cartridges, carryout containers, office supplies, etc.).

3.4. Subsistence. The Government provides all food.

3.5. Services. The Government is responsible for:

3.5.1 General.

3.5.1.1. Removing any equipment determined unusable from the food service facility receiving dock area.

3.5.1.2. Repairing walk-in refrigerators, except for handles, hinges, gaskets, and refrigeration compressor units.

3.5.1.3. Cleaning, maintenance, and repair of exhaust duct and hood systems through the exterior outlet and exhaust fan mechanisms.

3.5.1.4. Any alteration, repair, and maintenance of the building.

3.5.2. Utilities. The Government will provide gas, electricity, sewage, and water.

3.5.3. Mail Distribution. The Government will provide on-base support only.

3.5.4. Telephone. Federal Telephone Service (FTS) will be provided to support on base and local area telephone calls. The Contractor will be responsible for any long distance service needed.

3.5.5. Computer Support. Internet service and printer access via LAN lines available and supported by the LAN Helpdesk. CAFE software will be supported by Ibertech’s Help desk at 1-888-811-5642. CAFE hardware and Janus board software/hardware will also be supported by 50 FSS Data Automation.

3.5.6. Refuse Collection. Monday – Friday, at building 300, (4) garbage, (4) recycle dumpsters.

3.5.7. Security Forces and Fire Protection. 911 service.

3…