Exhibit_G_-_Monthly_Navigation_Report.xlsx

XLSX spreadsheet 347 KB Posted Jul 1, 2025

Attached to: Master Agreement AZ|CTR075550
Contract number: CTR075550
Issued by: Arizona

About this file

Written by GovTribe AI · Sep 24, 2025

This document is a Monthly Navigation Report template for an agency, likely the Department of Economic Security (DES), showing monthly service reporting data for Fiscal Year 2025. The report appears to track client interactions, service requests, and outcomes across various social service programs including LIHEAP (Low Income Home Energy Assistance Program), LIHWAP, ERAP, SSBG, STCS/TANF, NHN, CSBG, and Assurance 16. The data is collected for July, August, September, and placeholder months for the remainder of the fiscal year, with a comprehensive instructions document detailing each data point's meaning.

The report captures client contact methods (in-person, phone, email/text, kiosk/tablet), service request types (utility assistance, housing assistance, crisis support, special needs, food, transportation, case management), and outcomes (approved, denied, unserved). Monthly totals show significant variation, with July reporting 1,808 total interactions, August showing 1,977 interactions, and September recording 1,600 interactions. The data includes granular tracking of service navigation through various programs, external referrals, and agency internal resources, providing a detailed overview of social service engagement and resource allocation.

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Other files

File	Type	Posted
CTR075550_-_COI_and_Endorsements.pdf	PDF	Jul 1, 2025
CTR075550_Contract_Documents.pdf	PDF	Jul 1, 2025
Exhibit_B_-_Itemized_Service_Budget__ISB_.xlsx	XLSX spreadsheet	Jul 1, 2025
Exhibit_C_-_Certification_of_De_Minimis.pdf	PDF	Jul 1, 2025
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Exhibit_J_-_CAA_Executive_Summary_for_A16_Activities.pdf	PDF	Jul 1, 2025
CTR075550_COI_exp7.1.26.pdf	PDF	Jul 1, 2025
CTR075550_Contract_Amendment_1.pdf	PDF	Jul 1, 2025
Exhibit_A_-_Contractor_s_Equipment_List.doc	DOC document	Jul 1, 2025
Exhibit_I_-_Social_Services_Block_Grant_Report.docx	DOCX document	Jul 1, 2025
CTR075550_Exhibit_F_Monthly_Navigation_Report.pdf	PDF	Jul 1, 2025
CTR075550_ISB.pdf	PDF	Jul 1, 2025
CTR075550_Scope_of_Work_Revised_via_Amendment_2.pdf	PDF	Jul 1, 2025
CTR075550_Pre-Contract_Documents.pdf	PDF	Jul 1, 2025
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Exhibit_K_-_CAA_Executive_Summary_for_Community_Navigation.pdf	PDF	Jul 1, 2025
CTR075550_Contract_Amendment_2.pdf	PDF	Jul 1, 2025
Exhibit_E_-_Monthly_Tribal_Heating_Assistance_Program_Client_Log.docx	DOCX document	Jul 1, 2025
Exhibit_F_-_SSBG_Post_Expenditure_Data_Report.xlsx	XLSX spreadsheet	Jul 1, 2025

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Template

1. Agency Name

2. Report Month

3. Report Year

4. METHOD OF CONTACT

5. IN PERSON

6. PHONE

7. EMAIL/TEXT

8. KIOSK/TABLET

TOTAL

PBI Reporting Template

9. APPROVED

10. DENIED

11. UNSERVED

12. SELF SERVED

Assurance 16

13. SERVICE REQUESTED ->

14. HOUSEHOLDS IN CRISIS

15. UTILITY ASSISTANCE

16. HOUSING ASSISTANCE

17. SPECIAL NEEDS

18. FOOD

19. IN-KIND SERVICE / INCIDENTAL

20. TRANSPORTATION

21. CASE MANAGEMENT

22. WEATHERIZATION

23. Energy Education

24. Energy Advocacy

25. Energy Kit

PORTAL NAVIGATION (LIHEAP/LIHWAP/ERAP)
SSBG
STCS/TANF
NHN
CSBG
LIHEAP ASSURANCE 16
AGENCY INTERNAL RESOURCES
EXTERNAL REFERRAL
TOTALS	0	0	0	0	0	0	0	0	0	0	0	0

https://app.powerbigov.us/groups/me/apps/15684fa2-b620-4944-a398-1c5a27e3f6a1/reports/51180e85-b47e-4f81-9089-ebdb697f6d78?ctid=30cd35d4-9951-4a72-978e-89655075c17f July FY 25

1. Agency Name	2. Report Month	3. Report Year
4. METHOD OF CONTACT	5. IN PERSON	6. PHONE	7. EMAIL/TEXT	8. KIOSK/TABLET	TOTAL		PBI Reporting Template
					1808
9. APPROVED	205	80	0	10	295
10. DENIED	26	47	0	10	83
11. UNSERVED	289	59	0	1082	1430
12. SELF SERVED	0	0	0	0	0
										Assurance 16
13. SERVICE REQUESTED ->	14. HOUSEHOLDS IN CRISIS	15. UTILITY ASSISTANCE	16. HOUSING ASSISTANCE	17. SPECIAL NEEDS	18. FOOD	19. IN-KIND SERVICE / INCIDENTAL	20. TRANSPORTATION	21. CASE MANAGEMENT	22. WEATHERIZATION	23. Energy Education	24. Energy Advocacy	25. Energy Kit

PORTAL NAVIGATION (LIHEAP/LIHWAP/ERAP)	189	269
SSBG
STCS/TANF	20		22
NHN
CSBG	72	40	34
LIHEAP ASSURANCE 16
AGENCY INTERNAL RESOURCES	227	15	146	20	17	43
EXTERNAL REFERRAL

Stephen Griffin (HSD): Stephen Griffin (HSD):

Added External Referrals to case management. TOTALS 508 324 202 0 0 20 0 17 43 0 0 0 https://app.powerbigov.us/groups/me/apps/15684fa2-b620-4944-a398-1c5a27e3f6a1/reports/51180e85-b47e-4f81-9089-ebdb697f6d78?ctid=30cd35d4-9951-4a72-978e-89655075c17f August FY 25

1. Agency Name	2. Report Month	3. Report Year
4. METHOD OF CONTACT	5. IN PERSON	6. PHONE	7. EMAIL/TEXT	8. KIOSK/TABLET	TOTAL		PBI Reporting Template
					1977
9. APPROVED	190	108	0	20	318
10. DENIED	6	45	0	6	57
11. UNSERVED	161	83	0	1358	1602
12. SELF SERVED	0	0	0	0	0
										Assurance 16
13. SERVICE REQUESTED ->	14. HOUSEHOLDS IN CRISIS	15. UTILITY ASSISTANCE	16. HOUSING ASSISTANCE	17. SPECIAL NEEDS	18. FOOD	19. IN-KIND SERVICE / INCIDENTAL	20. TRANSPORTATION	21. CASE MANAGEMENT	22. WEATHERIZATION	23. Energy Education	24. Energy Advocacy	25. Energy Kit

PORTAL NAVIGATION (LIHEAP/LIHWAP/ERAP)	241	373
SSBG
STCS/TANF	54	26	31
NHN
CSBG	79	54	33
LIHEAP ASSURANCE 16
AGENCY INTERNAL RESOURCES	361	33	215			30		10	77
EXTERNAL REFERRAL
TOTALS	735	486	279	0	0	30	0	10	77	0	0	0

https://app.powerbigov.us/groups/me/apps/15684fa2-b620-4944-a398-1c5a27e3f6a1/reports/51180e85-b47e-4f81-9089-ebdb697f6d78?ctid=30cd35d4-9951-4a72-978e-89655075c17f September FY 25

1. Agency Name	2. Report Month	3. Report Year
4. METHOD OF CONTACT	5. IN PERSON	6. PHONE	7. EMAIL/TEXT	8. KIOSK/TABLET	TOTAL		PBI Reporting Template
					1600
9. APPROVED	131	57	0	21	209
10. DENIED	5	34	0	1	40
11. UNSERVED	127	67	0	1157	1351
12. SELF SERVED	0	0	0	0	0
										Assurance 16
13. SERVICE REQUESTED ->	14. HOUSEHOLDS IN CRISIS	15. UTILITY ASSISTANCE	16. HOUSING ASSISTANCE	17. SPECIAL NEEDS	18. FOOD	19. IN-KIND SERVICE / INCIDENTAL	20. TRANSPORTATION	21. CASE MANAGEMENT	22. WEATHERIZATION	23. Energy Education	24. Energy Advocacy	25. Energy Kit

PORTAL NAVIGATION (LIHEAP/LIHWAP/ERAP)	183	284
SSBG
STCS/TANF	8		8
NHN
CSBG	62	34	39
LIHEAP ASSURANCE 16
AGENCY INTERNAL RESOURCES	268	77	185			27		6	45
EXTERNAL REFERRAL
TOTALS	521	395	232	0	0	27	0	6	45	0	0	0

https://app.powerbigov.us/groups/me/apps/15684fa2-b620-4944-a398-1c5a27e3f6a1/reports/51180e85-b47e-4f81-9089-ebdb697f6d78?ctid=30cd35d4-9951-4a72-978e-89655075c17f November FY 25

December FY 25

January FY25

February FY 25

March FY 25

April FY 25

May FY 25

June FY 25

Instructions

	Instructions
1	Agency Name	SOW DES Reporting.docx
2	Month which data was collected
3	Year which data was collected
4	The method which the client contacted the agency
5	Client came in person to the agency facility
6	Client called the agency on the phone
7	Client sent an email or text (SMS) message to the agency
8	Client utilized a kiosk or tablet provided in the agency lobby/waiting area
9	Client's application for services was approved
10	Client's application for services was denied
11	The agency did not have any services to meet the needs of the client
12	Client was referred to self-serve through the DES or other portal
13	Enter which services the client requested when contacting the agency
14	Client was facing an imminent crisis (eviction, utility disconnection, etc.) when contacting the agency
15	Client was in need of utility assistance
16	Client was in need of housing assistance (rent, mortgage, temporary shelter, etc.)
17	Client had a special need related to gaining or maintaining employment
18	Client was in need of food or food resources
19	Client was in need of in-kind (tangeble) items (fan, blanket, etc.)
20	Client was in need of transportation services or assistance with transportation costs
21	Client was in need of ongoing case mangement
22	Client was in need of Weatherization for their residential dwelling
23	Client was provided energy education (demonstrations, budget counseling, conservation training, pamphlet, etc.)
24	Client was provided energy advocacy (Advocate on behalf of households with home energy vendors to prevent disconnection, helping the client effectively communicate with the vendor to maintain service, etc)
25	Client was provided with an energy kit (LED bulbs, electrical outlet covers, water reducing aerators, light bulb timers, etc.)

https://maricopacounty.sharepoint.com/:w:/r/sites/HSD/T%20Drive/Community%20Resilience%20Division/Administration%20Staff/Katie/SOWs/Other/SOW%20DES%20Reporting.docx?d=w9159c1ffcb0743f4a6bf7cec6ea1c276&csf=1&web=1&e=NNFMY9

File details come from the government source that posted it. Updated Sep 24, 2025.