Exhibit E - Online Bid Room Information.pdf

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Attached to
Orchard Annual Silver Level Support and Maintenance for System Administration (Version 2)
Solicitation number
HHS0017712_V2
Issued by
Texas

About this file

This document is an exhibit from the Texas Health and Human Services (HHS) agency providing guidance on the use of the optional HHS Online Bid Room for electronic submission of solicitation responses related to Orchard Annual Silver Level Support and Maintenance for System Administration (HHS0017712_V2). The exhibit outlines the electronic submission process and requirements for bidders, emphasizing that use of the online bid room is optional and subject to all terms and conditions specified in the main solicitation package. Bidders must carefully review the solicitation package to understand the specific form and method of delivery required, as failure to adhere to these requirements may result in disqualification. All responses must be submitted by the response due date and time identified in the solicitation package.

Access to the HHS Online Bid Room requires completion of a multi-step registration process through the IAMOnline portal. Prospective bidders must request a new account using an email address as the external user ID, and once an Agency Sponsor approves the access request, users will receive a registration email with an activation link valid for seven days. The document notes that applicants with previous access to the Enterprise Portal or IAMOnline must complete a new registration using a different email address, as the system does not allow duplicate email addresses for multiple accounts. The registration process may take several days, and bidders are advised to allow sufficient time to complete registration and submit responses before the deadline. The Help Desk is available at 512-438-4720 or 855-435-7181 (toll-free) from 7:00 A.M. to 7:00 P.M. CT, Monday to Friday. Technical difficulties with the optional online bid room do not constitute grounds for protesting a contract award.

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Text version

Version 1.40 Revision Date 07/22/2025

Exhibit E HHS Online Bid Room Information

HHS0017712_V2

Bids/responses for this solicitation may be submitted electronically using the HHS Online Bid Room or any other method identified in the solicitation. Use of the HHS Online Bid Room is optional and is subject to all terms and conditions, affirmations, and other requirements of the solicitation as any other method of submission.

Read and review the solicitation package and all associated documents carefully before completing and submitting a response in the form and manner described in the solicitation package. Questions regarding the solicitation must be addressed to the Point of Contact in the solicitation package. The Point of Contact is identified in the solicitation package.

Submit the solicitation response in the form and manner described in the solicitation package on or before the response due date and time.

IMPORTANT: The solicitation package will identify the specific form and method of delivery. Failure to adhere to the requirements in the solicitation package may result in disqualification.

Access to the HHS Online Bid Room is a multi-step process.

All Online Bid Room Users:

• Follow the provided link to access the IAMOnline – Sign-in page.

• Next, click the link labeled “Request account as a non-HHS employee or register organization” to request a new account. Please note, the external user ID should be an email address.

• Users can find detailed instructions here; Follow the organization or external user account request steps as directed.

• Once the Agency Sponsor receives and approves the access request, users will receive an IAMOnline registration email to set up their IAMOnline account.

• The user will click the Activate Account button to set up their account promptly. Please note that the link will only be active for seven (7) days for security reasons.

Note: Applicants who already have access to the previous Enterprise Portal and/or IAMOnline for other applications, MUST complete a new registration to receive access to the online bid room. The new registration must be completed with a different email than the original account as the IAMOnline portal does not allow the same email address to be used for two different accounts.

IMPORTANT: The registration process may take several days. Allow enough time for the registration process to submit your bid by the response due date. Late solicitation responses are not accepted.

The optional use of the HHS Online Bid Room and any resulting technical difficulties which may prevent a successful, responsive electronic submission of a solicitation response shall not be sufficient basis for a protest of a contract award.

https://iamonline.hhs.state.tx.us/ https://gatewayaw.hhs.state.tx.us/publicHelpGuide/Content/External/EXT_HomePage.htm

Version 1.40 Revision Date 07/22/2025

Visit the IAMOnline Help Page for more information. For additional assistance, contact the Help Desk at 512-438-4720 or 855-435-7181 (toll-free), 7:00 A.M. to 7:00 P.M., CT, Monday to Friday.

https://gatewayaw.hhs.state.tx.us/publicHelpGuide/Content/External/EXT_HomePage.htm

File details come from the government source that posted it. Updated .