Exhibit_C_E-PROCESS_SERVER_AGREEMENT.pdf
PDF 215 KB Posted
- Attached to
- RFP 902735 Service of Process
- Solicitation number
- RFP 902735
- Issued by
- Alameda County, California
About this file
This is an E-Process Server Agreement between the California Department of Child Support Services (DCSS) and a Local Child Support Agency (LCSA) that establishes the terms for process server access to the DCSS Download Server for downloading and delivering child support instruction packets. The agreement grants designated process servers HTTPS access to retrieve child support documents in PDF format, which are compressed using InfoZip. Process servers must possess appropriate software and hardware capabilities to access and read the provided file formats. The agreement commences on the effective date and continues until either party terminates it, with the requirement that a new agreement must be executed if contact personnel change. Following execution and completion of attached Confidentiality Statements and UNAX Certifications by all authorized participants, the DCSS Administrator will generate unique user IDs and passwords for each authorized user and transmit them directly to each individual.
The agreement establishes comprehensive security requirements that process servers must implement across administrative, usage, physical, and management safeguards. Process servers must restrict information access to authorized personnel on a need-to-know basis, refrain from publishing or selling information, and protect child support data against unauthorized access at all times. Physical security measures include placing equipment in public-restricted areas, securing computer systems with current security patches and antivirus protection, and storing information in physically secure locations. Process servers must obtain LCSA permission before transmitting confidential information and must encrypt or securely transmit any data in transit. Additional requirements include maintaining records of authorized users and their access levels, completing annual Confidentiality Statements and UNAX certifications, providing annual security awareness training to users, implementing unique user identifiers and passwords for system access, and permanently destroying all confidential child support information within fourteen days of download. Process servers must notify the LCSA within one business day when user accounts require deactivation, with the LCSA Coordinator responsible for immediately notifying DCSS upon contract termination.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 902735_RFP_Service_of_Process_ADA.pdf | ||
| 902735_RFP_Service_of_Process.docx | DOCX document | |
| Exhibit_E_UNAX_CERTIFICATION.pdf | ||
| Exhibit_D_CONFIDENTIALITY_STATEMENT.pdf |
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Text version
Exhibit C – E-Process Server Agreement
THIS AGREEMENT, made and entered into as of the day of , 20 , by and between (LCSA) and (Process Server) allows designated Process Server access to the HTTPS DCSS Download Server for the downloading and delivery service of child support instruction packets.
LCSA Contact Name:
LCSA E-Process Coordinator Contact Information
Telephone No.:
Process Server Coordinator Contact Information
Email Address:
Email Address:
Telephone No.:
Process Server Contact Name:
The duration of this Agreement will commence on the effective date and will continue until either party terminates this Agreement.
If either of the Contact Names listed below change, a new E-Process Server Agreement must be completed. The new Agreement will supersede this Agreement.
After this Agreement has been signed by both parties and after Confidentiality Statements and UNAX Certifications, copies which are attached to this Agreement, have been executed by each person authorized by the Service Provider to participate in this process, the DCSS Administrator will create unique IDs and passwords for each user, and will email these passwords and user IDs directly to each user. These user IDs and passwords must not be shared with anyone else.
Signature:
Process Server Authorized Representative: LCSA Authorized Representative:
Signature:
Print Name: Print Name:
Phone Number: Phone Number:
Parties signing below have read, understand, and will follow the necessary Security Provisions attached to this Agreement.
Title: Title:
The child support instruction packets will be furnished in PDF format and will be zipped using InfoZip.
The Process Server will be responsible to have the appropriate software and hardware to open and read these formats.
Process Server shall provide all their dedicated IP addresses for this process below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY DEPARTMENT OF CHILD SUPPORT SERVICES
E-PROCESS SERVER AGREEMENT
DCSS 0646 (01/17/13)
Process Server shall implement the following administrative safeguards:A.
Implement policies and procedures to ensure that information obtained from the Local Child Support Agency (LCSA) is used solely as provided for in this Agreement and applicable laws.
1.
2. Make information available to its authorized personnel on a "need-to-know" basis and only for the purposes authorized under this Agreement. "Need-to-know" refers to those authorized persons who need information to perform their official duties in connection with the purpose described in this Agreement.
Notify the LCSA and California Department of Child Support Services (CDCSS) of any security incidents involving information obtained from LCSA within two business days and cooperate with CDCSS in any investigations of information security incidents. The notification must describe the incident in detail and provide contact information if different from the authorized representative described herein.
3.
Process Server shall maintain and report to the LCSA a record of all authorized users, their job functions, and authorized level of access granted.
4.
Process Server shall implement the following usage, duplication, and re-disclosure safeguards:
B.
Refrain from publishing or selling information obtained under this Agreement.4.
Reproduce information in any form obtained under this Agreement solely for purposes described herein.
3.
Protect child support information against unauthorized access, at all times, in all forms.2.
Use information only for purposes specifically authorized under this Agreement and applicable Federal and State laws.
1.
Transmit information obtained under this Agreement solely for purposes described herein.5.
Security Provisions
Process Server shall implement the following physical safeguards for child support information:
C.
Place equipment used to access and view child support information in areas closed to the public.
2.
Secure and maintain any computer systems, hardware, software, applications, and data that will be used in the performance of this Agreement. This includes ensuring that all security patches, upgrades, and anti-virus updates are applied as appropriate to secure all information assets and data that may be used, transmitted, or stored on such systems in the performance of this Agreement.
1.
E-PROCESS SERVER AGREEMENT
DCSS 0646 (01/17/13)
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
DEPARTMENT OF CHILD SUPPORT SERVICES
Restrict removal of confidential child support information from Authorized User's work location. In the event that confidential information is hand-carried by an individual in connection with a trip or in the course of daily activities within the boundaries of the Agreement, it must be kept with that individual and protected from unauthorized disclosure.
3.
Store child support information in a place physically secure from access by unauthorized persons.
4.
If transmission of confidential child support information is necessary: 5.
a). Process Server must obtain permission from the LCSA prior to such activity.
Process Server will encrypt the confidential information and/or transmit the data securely.
b).
Process Server shall implement the following management safeguards for child support information:
D.
All changes to computer systems, hardware and software, applications, storage media, and network components used for LCSA online access or services must be approved by the LCSA in writing prior to implementation.
3.
Complete, sign and submit annual Confidentiality Statement and UNAX forms provided by the LCSA from each User pursuant to this Agreement. The above forms must be submitted to the appropriate LCSA upon completion.
2.
Provide annual security awareness training to each User authorized to access online child support information pursuant to this Agreement or who will be provided access to download child support information on a need-to-know basis.
1.
E-PROCESS SERVER AGREEMENT
DCSS 0646 (01/17/13)
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
DEPARTMENT OF CHILD SUPPORT SERVICES
Process Server shall ensure that its access control program shall consist of at least one unique individual User Identifier and user-selected password for each person on every system that is capable of accessing child support information online. At a minimum, verification of manually keyed unique User Identifier and user-selected password shall be required for initiation of access.
Process Server's network security architecture requires the ability to identify each User Identifier.
5.
4.
Process Server shall ensure computer monitors, printers, hard copy printouts or any other forms of confidential child support information are protected from unauthorized disclosure. Any confidential child support information must be permanently destroyed within 14 days of downloading from the system.
LCSA Process Server's Responsibility is:
Notify the LCSA Coordinator when a User Account needs to be deactivated within 1 business day after the user is no longer authorized to access the system.
6.
7.
LCSA Coordinator's Responsibility is:
Immediately notify DCSS upon the termination of contract or to deactivate a User Account.
8.
| Exhibit B |
| Exhibit B File |
File details come from the government source that posted it. Updated .