Exhibit_B_-_Questionnaire.xlsx
XLSX spreadsheet 107 KB Posted
- Attached to
- Comprehensive Clinic and Wellness Services
- Solicitation number
- 25-8397
- Issued by
- Collier County, Florida
About this file
The document is an Exhibit B Questionnaire for a Comprehensive Clinic and Wellness Services Request for Proposal (RFP) issued by Collier County Government (CCG) in Florida. The RFP seeks a vendor to provide health center/medical clinic and wellness services for county employees and their dependents, including biometric measurement and laboratory testing services to support a wellness-based incentive program. Historically, the county has spent approximately $850,000 annually on on-site clinic services and $254,250 annually on biometric and laboratory testing services.
The questionnaire covers detailed requirements for staffing, biometric testing, service center operations, technology capabilities, communications, and performance guarantees. Key requirements include maintaining staffing quality, timely and accurate specimen processing, walk-in service center accessibility, and technological capabilities such as electronic medical records, patient portals, and mobile applications. The vendor must meet performance metrics, including a quarterly performance evaluation where a composite score below 4 out of 5 will result in a 20% fee return. The questionnaire also explores the vendor's ability to handle complex plan design aspects, such as tracking individual member deductibles and out-of-pocket maximums based on completed wellness activities, and providing comprehensive reporting and historical data management.
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Text version
Sheet1
| Exhibit C: Questionnaire |
| Company Name: |
| Questions/Comments | Response | ||
| Staffing | |||
| What recruiting measures will you use to recruit and retain medical and administrative staff? | |||
| What criteria do you use when selecting staff in terms of education, experience, and skill? | |||
| Explain the process you would use to cover staff shortages within the county’s on-site clinic(s). | |||
| Biometric Testing/Screening | |||
| How do you handle the data and specimens that are collected to ensure they are tested on a timely basis and that the results are accurately reported? What is your error rate? | |||
| Explain your process for invalid results due to processing errors and the member’s repeat lab draw process. | |||
| Please specify the maximum and minimum participants allowed for on-site events, and your ability to meet the requirements as listed in the scope of services. Explain the process for not meeting or exceeding registration numbers and the financial implications. | You must agree to the following performance guarantee. The CCG will appoint 3 or more employees to rate the performance of your organization on a scale of 1-5, with 1 being failed expectations to 5 being met expectations. Composite scores must be an average of 4 or you will return 20% of your fees at the end of the year. Scoring will occur on a quarterly basis with a final rollup at the end of the year. | ||
| Please describe the number and location(s) of walk-in Service Center sites that you operate in Collier County, if any. Do your Service Center sites accept participants with no scheduled appointments? If yes, explain the process. Please specify the lab company used for collection and processing, both locally and nationally. | Do you record telephone conversations with plan members? If yes, describe your system. If not, describe your documents process. | ||
| What kind of equipment do you use to measure blood pressure? What cuff sizes are offered? Explain your process for a member stating their recorded BP reading is abnormal for them. | Are there any lawsuits pending against your organization with respect to its service or service delivery? Have you settled any lawsuits with your organization with respect to its service or service delivery in the last five years? If so, what was the outcome? | ||
| Do you have accessibility for retirees and other participants living out of the area? Specify the options your firm offers and the process. | As you will see in the summary plan documents, the employer groups have plan designs where individual members can lower their deductibles and out of pocket maximums by completing certain activities. Confirm you will be able to administer these plan design aspects at the member level. For example, an employee and spouse may trigger different qualifiers at different times and therefore their deductible and out of pocket maximums must be tracked at different amounts. | ||
| Can your firm maintain and print multiple years of historical data for comparison? Please specify the number of years your Personal Summary Report allows. | What kind of in-house support do you provide to keep employers updated on regulatory changes and to identify, evaluate and execute the resulting necessary changes to their plan design or administration to comply with the regulations? | ||
| Is your Personal Summary Report provided in paper and as an online version? If not, please specify. | What is the location and hours of operation for the customer service center that will serve the CCG? | ||
| Does your firm have online scheduling capabilities for both on-site events and walk-in Service Center sites? Please describe. If available, provide your website registration link so that we can sample the registration process. | Where is the location of the claims office that will service CCG? | ||
| Please specify your firm’s advance time limitations for appointment scheduling at a walk-in Service Center site and/or on-site clinic event. | If not local, where is the location of the customer service office servicing the CCG? | ||
| On-Site Clinic Operations | c. Communications | ||
| Describe the process that would be undertaken to measure outcomes and the success of the overall program. | |||
| Outline standard and custom reporting capabilities that are available to County management. | How do you ensure your written communication and language are understandable? Do you use outside professional writers? | ||
| Describe how your firm specifically evaluates the effectiveness of primary care case management. | Will you translate written materials into Spanish or other languages on an employee-specific basis? | ||
| Provide all clinical indicators used to track the success of the program and the results (if any), by year since the inception of the program, including the following: | |||
| • | Program outcomes | ||
| • | Utilization measures (list) | ||
| • | Member satisfaction | ||
| • | Changes in the cost of care | ||
| • | Productivity/absenteeism (list indicators) | Do you offer employees the choice of whether to receive information via paper, email or via paper and e-mail? | |
| Technology and Equipment | |||
| Do you provide computers to the clinic staff, and do you have your own IT team? | |||
| What system will be used to keep Electronic Medical Records for clinicians and personal health records for patients? Is this system something you own, or is it outsourced to another vendor? | To what extent have you used e-mail to allow plan members or providers to respond to information, accident, other coverage or other inquiry letters? | ||
| What online access is available to County employees who are patients of the clinic(s)? | To what extent do you use e-mail as mass communication (e.g., e-mail tip-of-the-month to employees)? | ||
| Do you offer a patient portal? If yes, please describe the system and its capabilities. | Do you have a mobile app? What functionality is included? What enhancements are planned for 2022-2023? | ||
| Invoice/Billing | |||
| Describe the ability to deliver a fixed-fee billing model to the County based on Exhibit C Pricing Sheet. | |||
| What is your performance guarantee with a portion of the fees at risk model? Describe your performance guarantees relative to patient satisfaction, member engagement, member risk-level reduction, and implementation timeline. | To what extent have you used e-mail to allow plan members or providers to respond to information, accident, other coverage or other inquiry letters? |
&9Collier County Government (CCG) Appendix D - Questionnaire&KFF0000 (Proposer shall not re-format or alter this spreadsheet)&K01+000 Limit each response to 500 words - exhibits can be included
File details come from the government source that posted it. Updated .