Exhibit_B-_Cisco_Customer_Consent_Form.pdf

This is a Cisco Customer Consent Form (Exhibit B) supporting an Invitation for Bid (ITB 26-B-48MC) issued by the County of Volusia, Florida, Information Technology Division for Cisco SMARTnet Maintenance and DNA Licensing services. The solicitation seeks a qualified contractor to provide comprehensive maintenance support for an extensive installed base of Cisco networking, security, collaboration, and computing infrastructure equipment, including ASR routers, Catalyst switches, Nexus switches, Firepower security appliances, Industrial Ethernet devices, and UCS computing platforms. Required deliverables include SMARTnet Maintenance at multiple service levels (8x5 next business day, 24x7 four-hour premium, and 8x5 Cisco Solution Services), Cisco DNA License renewals, software support, and associated technical support services. The question submission deadline is February 26, 2026, at 11:59 p.m., with proposals due March 12, 2026, at 3:00 p.m., submitted electronically through the County's eProcurement Portal. The contract will commence on March 1, 2026, through February 28, 2027, with a three-year initial term and two optional one-year renewal periods contingent upon mutual written agreement and County Council approval.

Award will be made to the lowest responsive and responsible bidder based on evaluation criteria including total cost, customer service response capabilities, current Cisco partnership and certification status, past performance demonstrated through three relevant references, technical specifications compliance, and financial stability. Bidders must complete all 20 pricing line items to be considered responsive. A local preference of up to 5 percent applies to qualified local businesses located in Brevard, Lake, Orange, Osceola, Seminole, or Volusia County, provided the price difference does not exceed $25,000 from competing bids. The County is exempt from federal excise tax and Florida sales tax. Contractors must maintain comprehensive insurance coverage including Workers Compensation with Florida statutory coverage and waiver of subrogation, Commercial General Liability with minimum limits of $1,000,000 per occurrence and $2,000,000 general aggregate, and Professional Liability coverage at $1,000,000 per claim and $1,000,000 aggregate. Payment terms provide for full payment within 20 business days of invoice receipt, with interest at up to 1 percent per month on undisputed invoices unpaid after 30 days.