Exhibit_A_-_Existing_Cisco_SmartNet_Agreements.pdf

PDF 710 KB Posted Jan 21, 2026

Attached to: Cisco SMARTnet Maintenance State and local contract opportunity
Solicitation number: 26-B-48MC
Issued by: Volusia County, Florida

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Written by GovTribe AI · Mar 23, 2026

This is Exhibit A from an Invitation for Bid (ITB 26-B-48MC) issued by the County of Volusia, Florida, Information Technology Division for Cisco SMARTnet Maintenance and DNA Licensing services. The exhibit documents existing Cisco support agreements covering an extensive infrastructure baseline comprising over 200 individual Cisco products and serial numbers across multiple equipment categories, including ASR routers, Catalyst switches, C9200 and C9300 series switches, Nexus switches, Firepower security appliances, Industrial Ethernet devices, and UCS computing platforms. All existing agreements are currently under contract number 2896990, with two additional contract numbers (203298520 and 206536468) also identified in the solicitation as part of the current baseline. The support services documented include 8x5 Next Business Day (XNBD) replacement service, Software Support, SNTC-NO RMA Catalyst support, DNA licensing, and Cisco CX Success Tracks Level 1 coverage. The existing agreements run from March 1, 2026, through February 28, 2027, establishing the continuity baseline that the successful contractor will assume under the new three-year initial contract term with two optional one-year renewal periods contingent upon mutual written agreement and County Council approval.

The exhibit provides the detailed product and serial number inventory required for the successor contractor to maintain service continuity without interruption. All existing agreements expire on the same date (February 28, 2027), with support commencement dates staggered throughout the period from February 2026 through September 2026. The pricing structure encompasses multiple service level tiers, with the majority of equipment receiving 8x5 XNBD replacement service while select equipment receives enhanced 24x7 four-hour response or Software Support designations. The County's scope encompasses replacement and renewal services for this extensive multi-location installed base, providing indication of the contract's substantial financial scope, though specific budget ranges are not disclosed in the solicitation documents. Successful bidders must demonstrate Cisco partnership and certification status, provide three relevant references demonstrating past performance, maintain comprehensive insurance coverage including $1,000,000 commercial general liability per occurrence, and complete all 20 pricing line items to be considered responsive.

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Cisco_SMARTnet_Maintenance_(Addendum_#2_Revision).pdf	PDF	Mar 17, 2026
Cisco_SMARTnet_Maintenance_(Addendum_#1_Revision).pdf	PDF	Mar 11, 2026
Cisco_SMARTnet_Maintenance.pdf	PDF	Feb 17, 2026
Insurance_Requirements,_26-B-48MC_Cisco_Smartnet_Maintenance.pdf	PDF	Jan 27, 2026
Insurance_Requirements,_26-B-48MC_Cisco_Smartnet_Maintenance.pdf	PDF	Jan 27, 2026
Insurance_Requirements,_26-B-48MC_Cisco_Smartnet_Maintenance.pdf	PDF	Jan 27, 2026
Exhibit_A_-_Existing_Cisco_SmartNet_Agreements.pdf	PDF	Jan 21, 2026
Exhibit_B-_Cisco_Customer_Consent_Form.pdf	PDF	Jan 21, 2026
Exhibit_B-_Cisco_Customer_Consent_Form.pdf	PDF	Jan 21, 2026
Exhibit_A_-_Existing_Cisco_SmartNet_Agreements.pdf	PDF	Jan 21, 2026
Exhibit_B-_Cisco_Customer_Consent_Form.pdf	PDF	Jan 21, 2026

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Exhibit A - Existing Cisco SMARTnet Agreements

Contract Number Produc/Offer Name Support Start Date End Date Serial Number Service Level Service SKU

2896990 ASR1001-X 8X5XNBD REPLACEMENT 01-MAR-2026 28-FEB-2027 FXS2122Q36V SNT CON-SNT-ASR1001X