Exhibit B - Cisco Customer Consent Form Summary

This is a supporting exhibit document for the County of Volusia, Florida's Information Technology Division in connection with Invitation for Bid (ITB 26-B-48MC) for Cisco SMARTnet Maintenance and DNA Licensing services. The Cisco Customer Consent Form (Exhibit B) serves as a required documentation component enabling the selected contractor to interface with Cisco on behalf of the County regarding maintenance agreements, service activations, and licensing renewals. The form facilitates the contractual relationship between the County, the winning bidder, and Cisco, establishing the contractor's authorization to manage support requests, software updates, and technical assistance for the County's extensive installed base of Cisco networking, security, collaboration, and computing infrastructure. Submission of this consent form is part of the County's requirement that bidders complete all necessary documentation and compliance materials by the proposal due date of March 12, 2026, at 3:00 p.m., with the resulting contract effective from March 1, 2026, through February 28, 2027, subject to two optional one-year renewal periods.

The consent form represents a critical administrative requirement ensuring seamless service continuity for existing maintenance agreements (contract numbers 2896990, 203298520, and 206536468) and facilitating the transition of support management to the successful contractor. This exhibit underscores the County's procurement approach of requiring comprehensive documentation and formal authorization mechanisms to maintain service levels across multiple Cisco product categories, including ASR routers, Catalyst switches, Nexus switches, Firepower security appliances, and UCS computing platforms. The form ensures that the contractor possesses proper legal standing and customer authorization from the County to engage directly with Cisco technical support, access licensing databases, and initiate service requests on the County's behalf throughout the contract term.