Exhibit A - Current Process Diagram.pdf

The document is a process workflow diagram (Exhibit A - Current Process Diagram) for Bill Printing (WI-BILL-003) related to the City of Grand Rapids' Request for Proposal (RFP) for large-volume print and mail services. The diagram details the billing and collections process for both manual and automated bill printing, showing a comprehensive workflow involving two primary entities: UBO (upper portion of diagram) and Utilitec (lower portion of diagram). The process encompasses generating PDF and XML files through overnight billing/collections processes, handling manual letters and notices, and managing automated statements and reminders.

The workflow illustrates a detailed, multi-step process that includes report file gathering, file confirmation, sample creation, file approval, printing, and distribution through various channels including SFTP sites and the eServices Customer Portal. Different file types (PDF for manual documents, XML for automated statements) are processed separately, with specific handling for individual letters, notices, and one-off statements. The diagram demonstrates a structured approach to bill printing that involves file generation, verification, printing confirmation, and multiple distribution methods, suggesting a robust and scalable billing management system for utility and municipal billing services.