ESBD_539298_1784295129353_HHS0017338_V1_Exhibit_2_ Warranty_Resolution_.docx
DOCX document 32 KB Posted
- Attached to
- Frozen Food Products
- Solicitation number
- HHS0017338_V1
- Issued by
- Texas
About this file
This is a Warranty Resolution Exhibit document related to a Frozen Food Products contract opportunity with the State of Texas Health and Human Services (HHS). The document establishes the warranty framework and resolution procedures that apply to frozen food products supplied under this procurement. The exhibit outlines the standard warranty terms, coverage periods, and conditions under which the vendor is responsible for product quality, safety, and compliance with specification requirements. The warranty applies to all frozen food products delivered throughout the contract term and includes provisions for handling defective items, replacement procedures, and vendor obligations regarding product integrity during storage and delivery.
The document specifies the resolution process for warranty claims, including notification requirements, documentation standards, and timelines for vendor response and corrective action. Warranty coverage includes defects in materials, workmanship, and adherence to food safety standards and quality specifications outlined in the solicitation. The exhibit establishes clear accountability measures for the vendor to address product failures, contamination issues, or non-conformance with contract specifications, with remedies ranging from product replacement to credits against invoiced amounts. This warranty framework is integral to protecting the state's interests in procuring safe, high-quality frozen food products for distribution through HHS programs.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Procurement of Frozen Goods for HHSC State Hospitals, State Supported Living Centers, And programs on state campuses
IFB: 529- HHS0017338
Date of Award, through August 31, 2026, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
File details come from the government source that posted it. Updated .