ESBD_524139_1780604729942_26-012 Solicitation Document.pdf
PDF 237 KB Posted
- Attached to
- District-Wide Telephone System Refresh
- Solicitation number
- 26-012
- Issued by
- Harris County, Texas
About this file
This is a Request for Proposals (RFP) issued by Spring Independent School District in Houston, Texas for a District-Wide Telephone System Refresh. The District seeks a qualified vendor to provide a comprehensive, turnkey enterprise telecommunications solution supporting 53 district facilities with approximately 5,580 users and 5,600 IP endpoints. The required equipment includes 1,716 standard office phones, 3,166 classroom phones, 53 front desk phones with 12+ buttons, 53 conference phones with wireless microphones, 182 softphone licenses, and 1,716 DIDs. The District issued this solicitation on June 5, 2026, with a questions deadline of June 11, 2026 at 12:00 PM (CT) and a proposal submission deadline of June 19, 2026 at 12:00 PM (CT). An award recommendation will be presented to the Spring ISD Board of Trustees on August 11, 2026, with the initial contract term running from August 12, 2026 through August 11, 2027. The District reserves the right to renew the contract annually for up to two additional one-year terms or extend on a month-to-month basis pending re-bidding.
The total estimated contract value exceeds $1,000,000 annually. Bid pricing must remain fixed for the full initial contract term, with price increase requests limited to no more than 3% at renewal points and subject to District approval. The District's current telephony environment operates on a legacy Mitel MiVoice Connect platform across two data centers with approximately 504 concurrent SIP trunk sessions and supports local survivable gateways at campus sites. The solution must preserve analog endpoints, overhead paging, intercom systems, door phones, fax machines, and specialty devices. Required capabilities include cloud-based management, Enhanced 911 compliance, Kari's Law and Ray Baum's Act compliance, auto attendant functionality, call recording, voicemail delivery to email, PA system integration, and support for existing 10-digit extension numbering. Vendors must submit all required documentation through the District's online bidding system, including Form W-9, Company Summary and Narrative addressing K-12 experience and similar-sized deployments of 50+ sites, implementation methodology, warranty terms, post-deployment support details, references from similar clients within the past three years, and compliance certifications regarding federal debarment, criminal history, employment practices, and conflict of interest disclosures.
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26-012
District-Wide Telephone System Refresh
Issue Date: 6/5/2026
Questions Deadline: 6/11/2026 12:00 PM (CT)
Response Deadline: 6/19/2026 12:00 PM (CT)
Procurement Services
Contact Information
Contact: CJ Watts - Contract Specialist Address: Procurement Services
Gordon M Anderson Leadership Center 16717 Ella Blvd Houston, TX 77090
Phone: (281) 891-6465 Fax: (281) 891-6466 Email: contracts@springisd.org
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 1 of 31 pages
Event Information
Number: 26-012 Title: District-Wide Telephone System Refresh Type: Request for Proposals Issue Date: 6/5/2026 Question Deadline: 6/11/2026 12:00 PM (CT) Response Deadline: 6/19/2026 12:00 PM (CT) Notes: The Spring Independent School District ("District") requests competitive sealed proposals for the purpose of identifying a vendor(s) to supply District-Wide Telephone System Refresh to support the needs of the District, in accordance with the terms, conditions and specifications established within this Request for Proposals (RFP).
Proposals are due on or before 12:00 pm (CST) on JUNE 19, 2026. An award recommendation will be made at the Spring ISD Board of Trustees meeting scheduled on AUGUST 11, 2026. If the award recommendation is approved, the initial term of this contract ("Contract") will be for one (1) year from AUGUST 12, 2026, through AUGUST 11, 2027. Thereafter, the District reserves the right to either renew the contract annually for up to two (2) additional one-year terms ("Renewal Terms") or to extend the contract on a month-to-month basis to prevent a lapse in the contract term until the District re-bids the Contract.
Total estimated value of this contract is greater than $1,000,000 annually, depending on the District's needs over the contract period.
Spring ISD uses an online bidding system to post and receive bids electronically. To view the full specifications of this RFP and to submit a proposal, you must be registered as a vendor within our online system and must log in. For assistance with the online registration process, please contact Procurement Services at 281-891- 6465.
Billing Information
Address: Accounts Payable Gordon M Anderson Leadership Center 16717 Ella Blvd Houston, TX 77090-4299
Phone: 281 (891) 6000 Fax: 281 (891) 6006
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 2 of 31 pages
Bid Attachments
STANDARD TERMS v10.24.24 FINAL.pdf Download
STANDARD TERMS & CONDITIONS GOVERNING THE PURCHASE OF GOODS AND SERVICES: 10.24.2024 - These Standard Terms & Conditions are requirements that are binding upon award of a Spring ISD Contract to the selected vendor(s). These terms communicate the District’s expectations with regard to the vendor's performance in connection with the District’s purchases. Vendors are cautioned to inform themselves fully on the terms and conditions hereinafter set forth prior to engaging with the District.
fw9 (1).pdf View Online
**REQUIRED** Form W-9: This form is to be completed by all vendors submitting a bid response. The completed form must be uploaded to the District's online bidding system under the 'Response Attachments' tab.
Spring ISD - Address List 2026.pdf View Online
Attachment A - Facility Address List
Requested Attachments
Form W-9 (Attachment required)
**REQUIRED** - Form W-9: This form is to be completed by all vendors submitting a bid response. The completed form must be uploaded to the District's online bidding system under the 'Response Attachments' tab.
Company Summary & Narrative (Attachment required)
**REQUIRED** Company Summary & Narrative: Responding proposers are required to provide a Company Summary & Narrative of the related work that your company has provided to other organizations that are similar in size to the School District. This narrative shall include the name, address, and contact information of the referred organization.
Bid Attributes
1 Scope of Work
Spring Independent School District (the “District”) is seeking proposals from qualified vendors to provide, configure, and support a comprehensive enterprise telecommunications solution that enables reliable, secure voice communications across all district facilities and school sites. The phone refresh project will be a turnkey solution, with all services necessary to implement it, including, but not limited to, planning, installation, configuration, testing, documentation, project management, calling, and quality control.
All equipment or supplies offered shall be new, currently in production, of the manufacturer's latest design, unless otherwise stated, and fully eligible for the manufacturer’s warranty and shall not be subject to near-term end-of-sale or end-of-support risk.
The selected vendor will be responsible for supplying all required equipment, software, licensing, implementation services, training, warranty coverage, and professional services necessary for a successful deployment.
The proposal solution must support 53 district facilities, including campuses and administrative buildings, with scalability options for future growth. Please list each location separately in your proposal, showing the proposed equipment and cost.
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 3 of 31 pages https://springisd.ionwave.net//extract.aspx?e=vc0lXY-J~YH9Yz0rutwR8M0mUPxEfUV9FNcjItrTOfEas1C72DjqaS5eFS79AnLC4t75-tfzjPgRpNNBNT4FPA https://springisd.ionwave.net//VendorLanding.aspx?e=3-Bl-B~r0xgukeIkXC0KjH0OLQC16d9QFLdZWb6kU-a7FJufLkcNdP7LW6u5ovGDiOgw1Pgya~0pCgWFN-Ji2Q https://springisd.ionwave.net//VendorLanding.aspx?e=fJqpvAbX6mp~MShcT6Mttu2oDH2eid10bvmnjZ80IhVVilQQh7OtpwdtDKkMJMGAI0kUJANCeX1OdfUCpB1hgQ
2 Vendor Instructions
It is recommended that vendors review the information associated with this Request for Proposals (”RFP” or ”Solicitation”) in the following order:
1. Read the RFP document provided under the 'Attachments' tab (as applicable) to learn about the services requested by Spring ISD and the associated terms, conditions, and specifications of this solicitation and any resulting contract;
2. Read all the information listed under the 'Bid Attributes' tab to familiarize yourself with the information being provided or requested by the District;
3. Read all the information listed under the 'Line Items' tab (as applicable) to understand the pricing information requested by the District;
4. Gather the information you will need to prepare your proposal;
5. Provide all the required information (Bid Attributes), completed forms, and/or other documents (Response Attachments), as requested per the instructions in this Solicitation; and finally,
6. Submit your proposal prior to the bid submission deadline.
IT IS HIGHLY RECOMMENDED THAT VENDORS SUBMIT THEIR PROPOSALS AT LEAST FOUR (4) HOURS PRIOR TO THE ESTABLISHED BID SUBMISSION DEADLINE IN ORDER TO WORK THROUGH ANY ERRORS OR
MISSED RESPONSES YOU MAY BE ADVISED OF BY THE SYSTEM AS YOU TRY SUBMITTING YOUR
PROPOSAL. THE DISTRICT IS NOT RESPONSIBLE FOR ANY NON-SUBMITTED PROPOSALS CAUSED BY ANY REASON OUT OF THE DISTRICT'S CONTROL, INCLUDING BUT NOT LIMITED TO, IMPROPER PLANNING BY THE VENDOR TO SUBMIT A RESPONSE PRIOR TO THE SUBMISSION DEADLINE, INTERNET CONNECTIVITY
ISSUES, OR TECHNICAL DIFFICULTIES OF ANY KIND
3 Pricing Requirements
1. Bid pricing shall remain fixed for the full initial term of this contract. Any requests for a price increase may be presented to the District for consideration only at the contract renewal points and must be accompanied by a proper justification. The District expects suppliers to avoid cost increases and to negotiate with their own suppliers or manufacturers in order to achieve this objective. Any price increase requests that are accompanied by proper justification should limit the increase to no more than 3% over the previous year's costs. The District reserves the right to contest and negotiate any price increase requests.
2. Suppliers are not required to bid on all items; however, suppliers who bid all or most items may have a better chance of being awarded part or all of the contract. Please select ”No Bid” for those items you decide not to bid on.
The District reserves the right to issue a partial award or award for all items based on the submitted proposals.
3. If varying minimum order quantities are required for any particular item, or if Manufacturer price increases have occurred, the District reserves the right to price quote those items from any of the awarded vendors and to add the desired item to the contract of the vendor whose proposal offers the best value to the District, considering all relevant factors including but not limited to pricing, availability, product quality, expected delivery lead times, etc.
4. The unit pricing proposed for the products listed in the Line Items tab shall represent the maximum price the District would pay for such products; however, the District reserves the right to negotiate better pricing based on large orders associated with special projects.
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 4 of 31 pages
4 Product Substitutions, Additions, or Cancellations
In the event that the needs of the District change during the effective term of an awarded contract, the District may decide to either (i) substitute a previously awarded item with another product that meets new requirements, (ii) add a new product to the awarded contract, or (iii) cancel/remove a product from the contract. Spring ISD will reserve the right to take any of these actions at any time and at its sole discretion with prior written notice to the affected vendor(s).
(i) PRODUCT SUBSTITUTIONS: Product substitutions for original products no longer available through the awarded vendor(s) or no longer desired by the District for any reason may be either negotiated directly with the vendor(s) awarded the original item(s) or quotes may be requested from one or more of the other awarded vendors. If the product substitute recommended by any given vendor is not acceptable to Spring ISD for any reason, then Spring ISD reserves the right to purchase the product substitute through a vendor on a Purchasing Cooperative or another vendor of its choice.
(ii) PRODUCT ADDITIONS: Related products not originally listed in this solicitation that the District expects to order on an ongoing basis over the term of the contract may be added to the contract of an awarded vendor, as needed, and Spring ISD reserves the right to either negotiate pricing for such product(s) directly with one or more of the awarded vendors, to obtain price quotes from one or more of the awarded vendors and then negotiate final pricing with any of the awarded vendors, or to purchase such product(s) from a Purchasing Cooperative.
(iii) PRODUCT CANCELLATIONS: Products no longer desired or required by the District may be canceled/removed from any awarded contract at any time and for any reason by not placing any additional reorders for such product and by notifying the affected vendor(s) of such decision. In such instances, the District will be liable only for any products ordered by and delivered to the District prior to the District issuing a written notice to the affected vendors of its decision to remove such product(s) from the awarded contract.
5 Exceptions to Sourcing from Contracted Vendors
In certain cases, it may be necessary for the District to purchase products covered by this bid from a vendor or vendors other than the originally contracted vendor(s).
Those exceptions include the following:
1. The need for a product or service is acute and delay in obtaining it would adversely affect the District.
2. A contracted vendor cannot supply a product and cannot special order the product in a timely manner and/or under the original terms and conditions.
3. The product/service offered by an awarded contractor may be obtained through an authorized Purchasing Cooperative under better terms (i.e. Lower pricing, shorter lead time, better quality, etc.).
4. Deviation in pricing from the prices submitted in this bid.
PLEASE CHECK THE BOX TO CONFIRM ACKNOWLEDGEMENT OF THIS PROVISION.
I acknowledge review of this provision (Required: Check if applicable)
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 5 of 31 pages
6 Evaluation Criteria
EVALUATION CRITERIA: By law (Texas Education Code 44.031(b)) contract awards must be made taking into account the following factors:
a. Purchase price or discount;
b. Long-term costs (service, supplies, maintenance, etc.);
c. Quality of vendor's goods or services;
d. Extent to which the good or service meets district needs;
e. Reputation of the vendor and of the vendor's goods or services;
f. Vendor’s past relationship with the district;
g. Impact on the ability of the district to comply with laws and rules relating to historically underutilized businesses;
h. For a contract for goods and services, other than goods and services related to telecommunications and information services, building construction and maintenance, or instructional materials, whether the vendor or the vendor's ultimate parent company or majority owner (i) has its principal place of business in this state; or (ii) employs at least 500 persons in this state; and
i. Any other relevant factor(s) specifically listed in the request for bids or proposals.
NOTE: Although all factors shall be considered by the District, the District reserves the right to assign a weight to each evaluation criteria. If one or more factors do not have any weight on the evaluation process of a specific request for bid or proposal, the District may assign a weight of zero ”0” to said irrelevant factors.
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 6 of 31 pages
7 Criteria for Contract Award
The District reserves the right to accept or reject any and all offers and to waive any technicalities and formalities, and to be the sole judge of quality.
In awarding this contract, the District will consider the following criteria:
1. Purchase Price (30 points) -(30points) Costs related to providing line items 2 - 7.
2. Long term costs (service, supplies, maintenance, etc.) (12 points) -(12points) Warranty terms and coverage listed in Attribute #24.
3. Quality of Vendor's Goods and Services (15 points)
- (15 points) Vendor’s quality of goods/services will be scored based on the information/products provided to the
RFP.
4. Extent to Which the Proposed Services Meets District’s Needs (12 points)
- (12 points) The vendor’s proposed solution, resources, implementation approach, and overall capabilities satisfy the District’s operational, technical, and functional requirements, including compliance with the specifications and requirements outlined in this solicitation.
5. Location of Company (5 points)
- (5 points) Location within the State of Texas.
- (2 points) Location of the business/supporting offices is within the Houston Area.
- (1 points) Location of business outside the State of Texas
6. Vendor reputation: (12 points)
- (2-12 points) Experience your organization has delivering goods/services with districts similar to Spring ISD, governmental entities, or corporate environments. (Includes References)
- (1 points) - No
7. Vendor’s Past Relationship with the District: Service History (14 points)
- (2-14 points) Unsatisfactory to Great
- (7 points) No Experience
NOTE: All contracts awarded will be contingent upon funding and final Spring ISD Board of Trustees approval. Spring ISD reserves the right to terminate all or part of the contract due to non-appropriation of funds.
8 Late Proposals Not Accepted
The "Close Date & Time" referenced on this solicitation is the deadline by which responses must be posted and submitted via the District's web-based e-sourcing system.
LATE SUBMISSIONS WILL NOT BE ACCEPTED!
Please give yourself ample time to enter your submission online prior to the deadline, at which time the online system will lock and will not accept any submissions.
IMPORTANT NOTES TO SUPPLIERS:
- The District highly recommends that vendors submit their completed bid response 4 to 24 hours prior to the bid submission deadline in order to have time to address any errors they may encounter during the bid submission process. For example, the system will notify you of any instances where you may have failed to enter a response to a required bid attribute.
- The District will not be responsible for any late responses or for any technical issues that are out of the District's direct control.
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 7 of 31 pages
9 Vendor Questions & Answers (Submit Online)
Any questions associated with this Request for Proposals will be addressed via this online bidding system under the "Questions" tab.
Questions must be submitted by no later than 12:00 pm (CST) on THURSDAY, MONTH XX, 2025. Answers will be posted on this system within 2 school business days after this date and will be available for all vendors to review.
Any published answers to the questions submitted during this solicitation that pertains to good/service specifications, good/service requirements, clarifications, terms and conditions, etc. will hereby be incorporated into and made a part of RFP.
W-9: Company Name
Please provide your Company name as listed in Box 1 of the Form W-9 and as shown on your income tax return.
If this name does not match your name as registered in this e-bidding system, please email contracts@gmail.com (include your W-9) to request an update.
(Required: Maximum 100 characters allowed)
W-9: Company Business Name/Doing Business As (DBA)
Please provide your Company Business Name as listed in Box 2 of the Form W-9, as applicable.
If this name does not match your business name as registered in this e-bidding system, please email contracts@gmail.com (include your W-9) to request an update.
Contact Name & Title (Authorized Agent)
What is the full name and title of the authorized agent associated with this bid?
(Required: Maximum 50 characters allowed)
Contact Email Address (Authorized Agent)
What is the e-mail address of the authorized agent associated with this bid?
(Required: Email address)
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 8 of 31 pages
Contact Phone Number (Authorized Agent)
What is the phone number of the authorized agent associated with this bid?
(__ __ __) __ __ __ - __ __ __ __ ext:
(Required)
Vendor Qualification (Term of Pricing)
As indicated within this solicitation, all bid pricing is to remain fixed for a minimum of 12 months. Please confirm for how long (months) your bid pricing will remain fixed.
(Required: Numbers only)
Vendor Qualification (Principal Place of Business)
What is the location of your firm’s principal place of business (Headquarters)? (City and State)
Vendor Qualification (Longevity)
How many years has your company been engaged in the business for the goods or services offered in this response under the current business name?
(Required: Numbers only)
Vendor Qualification (Longevity - Similar Client)
How many years of service does your company have delivering goods/services with districts similar in size to Spring ISD, governmental entities, or corporate environments?
(Required: Numbers only)
Vendor Qualification (Shipping & Handling Charges)
Please indicate whether your unit prices include shipping & handling charges, as requested within this solicitation.
Yes, shipping & handling charges are included No, shipping & handling charges are not included (Required: Check only one)
Vendor Qualifications (Minimum Order Requirements)
Are there any minimum order requirements for any of the products listed on this bid? If so, please indicate so and reference the line items affected by such requirements.
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 9 of 31 pages
Vendor Qualification (Number of Employees Nationwide)
How many full-time employees does your company have nationwide?
(Required: Numbers only)
Vendor Qualification (Number of Employees in Texas)
How many employees does your company employ in the state of Texas?
(Required: Numbers only)
Warranty on Defective Merchandise
Any defective merchandise shall carry a minimum supplier guarantee or manufacturer's warranty and vendor shall authorize either an exchange at no additional cost or return for full credit within a reasonable time following the purchase.
Vendor Long-term Cost (Warranty terms & conditions)
What is your company's warranty terms and conditions?
If your company does not provide goods, please indicate "Not applicable".
(Required: Maximum 500 characters allowed)
Vendor Qualification (Objectives)
Spring ISD seeks to accomplish the following objectives through this procurement:
Complete a full districtwide telephony migration with a well-defined project plan, milestone schedule, site-by-site cutover sequencing, end-to-end testing, and documented rollback procedures.
Migrate to a manufacturer-supported telephony platform appropriate for a large K-12 district, eliminating dependency on the current end-of-support legacy architecture.
Maintain centralized call control, dual-data-center resiliency, and local campus survivability for approximately 53 sites.
Support all existing analog devices, specialty endpoints, overhead paging, intercom, door phones, fax machines, and other critical non-IP devices.
Achieve E911 dispatchable location compliance for all registered endpoints across all campuses in accordance with applicable federal and state requirements.
Deliver a consistent user experience across all campuses, including unified extension identity, voicemail access, and feature availability regardless of physical location.
Minimize user retraining and operational disruption through a migration methodology tailored to an enterprise K-12 telephony environment.
Obtain a turnkey implementation package including project management, detailed design, staging, registration, installation, testing, cutover support, as-built documentation, and training.
Establish post-cutover support with clearly defined escalation procedures, service levels, U.S.-based support resources, and named accountability.
Acknowledged (Required: Check only one)
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 10 of 31 pages
Vendor Qualification (Requirement)
The vendor shall evaluate the District’s current telephony environment and develop a detailed implementation plan.
This includes systems architecture, network requirements, call routing design, and redundancy considerations.
Acknowledged (Required: Check only one)
Vendor Qualification (Requirement)
The vendor shall provide all necessary hardware, software, licensing, and accessories required to fully implement the proposed system, including but not limited to:
IP Desk Phones Softphone options Call management platforms Voicemail systems Licensing and user subscriptions Gateways or controllers, if required Faxing options (options to and from specified email accounts, as well as to traditional fax machines)
Acknowledged (Required: Check only one)
Vendor Qualification (Requirement)
The vendor shall provide complete installation and configuration of the system across all District locations.
This includes:
Deployment of hardware and software Configuration of extensions and call routing Auto attendants, Hunt Groups, and voicemail setup Integration with existing network infrastructure System testing and validation prior to final acceptance
Acknowledged
Vendor Qualification (Requirement)
The proposed system must support compliance with federal regulations, ensuring direct 911 dialing and accurate dispatchable location information for all users.
Acknowledged (Required: Check only one)
Vendor Qualification (Requirement)
The vendor shall provide training for District technology staff. Training should include system administration, troubleshooting, and basic user functionality.
Acknowledged
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 11 of 31 pages
Vendor Qualification (Requirement)
The vendor shall provide ongoing technical support and maintenance services, including:
Software updates and patches Hardware support Technical assistance
Acknowledged
Vendor Qualification (PHONE SYSTEM TESTING PERIOD)
Spring ISD reserves the right to test proposed products prior to award. Does your company agree to provide a 30-day evaluation or test period, if requested by the District, prior to a final award decision?
Yes No (Required: Check only one)
Vendor Qualification (Additional Factors)
The district reserves the right to accept the proposal that is, in its judgment, the best and most favorable to the interests of the District, to reject the low price proposal, to accept any item of any proposal, to reject any and all proposals, and to waive irregularities in any proposal submitted or in the Request for Proposals process.
Acknowledged (Required: Check only one)
Vendor Qualification (Additional Factors)
DISQUALIFICATION FACTOR INTERNAL CONNECTIONS: The applicant will not accept bids from manufacturers of equipment deemed a national security threat by the Federal Communications Commission. The list of prohibited equipment is available here: https://www.fcc.gov/supplychain/coveredlist. Vendors that submit bids that include these manufacturers will have their bids disqualified.
Acknowledged (Required: Check only one)
Vendor Qualification (Additional Factors)
DISQUALIFICATION FACTOR INTERNAL CONNECTIONS: Service providers are required to bid on the entire hardware project. Bids for individual components, or bids that do not include all of the requested items for the project, will be disqualified.
Acknowledged (Required: Check only one)
Vendor Qualification (Additional Factors)
DISQUALIFICATION FACTOR INTERNAL CONNECTIONS: Applicant will not accept bids for refurbished equipment. Any bids containing refurbished equipment will be disqualified.
Acknowledged (Required: Check only one)
Vendor Qualification (Inventory)
What percentage of the items listed in this bid is currently stocked in your inventory?
(Required: Maximum 1000 characters allowed)
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 12 of 31 pages http://
Vendor Qualification (History with Spring ISD)
Has your company ever done business with Spring ISD?
Yes No (Required: Check only one)
Vendor Qualification (Hours of Operation)
What are your hours of operation?
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Vendor Qualification (Company Summary and Narrative)
Vendors shall provide a comprehensive Company Summary and Narrative describing their qualifications, experience, proposed solution, implementation capabilities, and support services relevant to the District’s telecommunications requirements. The narrative should clearly demonstrate the vendor’s ability to successfully perform the work described in this solicitation.
At a minimum, the Company Summary and Narrative should address the following in the below order:
1. Company background, years in business, organizational structure, and relevant experience supporting K-12 school districts, higher education institutions, local government agencies, or similarly distributed public-sector environments.
2. Experience implementing enterprise telephony projects of similar size and complexity, preferably deployments involving fifty (50) or more sites and/or five thousand (5,000) or more endpoints.
3. Experience performing migrations from legacy business telephony systems to current enterprise platforms with minimal downtime and operational disruption, including projects involving Mitel, Avaya, Cisco, NEC, or similar environments.
4. Description of the proposed solution and explanation of how the solution aligns with Spring ISD’s operational, technical, and scalability requirements.
5. Detailed Implementation Plan including project milestones, deployment methodology, site sequencing, migration approach, testing procedures, and rollback procedures.
6. Justification for all proposed hardware, software, products, services, and associated costs.
7. Description of the vendor’s turnkey implementation capabilities, including the use of manufacturer-certified engineers and dedicated project resources such as project managers, implementation leads, and escalation contacts assigned to the engagement.
8. Ability to support customer-hosted or customer-controlled virtualized call control within an enterprise hypervisor environment.
9. Ability to support local campus survivability, analog device interfaces, distributed SIP trunking, and multi-site resiliency within a large distributed environment.
10. Description of included hardware warranties, software subscriptions, licensing, and maintenance coverage.
11. Description of professional services offered for staging, configuration, installation, training, and knowledge transfer for District technology staff.
12. Description of post-deployment support services, including:
a. Physical location(s) of support personnel;
b. Availability of U.S.-based support resources;
c. Defined escalation procedures;
d. 24x7 coverage for critical priority issues;
e. Methods for reporting issues or requesting assistance;
f. Expected response and resolution timelines; and
g. Annual support fees and any circumstances that may result in additional charges.
13. Description of procedures related to planned outages, including:
a. Proactive notification methods;
b. Communication processes;
c. Anticipated downtime information; and
d. Applicable Service Level Agreements (SLAs).
14. Disclosure of any outstanding legal, financial, or regulatory actions that could materially impact the vendor’s ability to perform under the resulting contract.
Vendors are encouraged to provide additional information regarding the benefits, merits, value-added services, maintenance offerings, support methodologies, and overall advantages of their proposed solution. Upload "Response Attachments"Tab.
Acknowledged
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FIRM BACKGROUND - Order Fulfillment & Distribution
Name the location of the facility that will receive, fulfill, and distribute our orders (CITY & STATE).
FIRM BACKGROUND - Goods & Services
Briefly describe the category of all goods & services offered by your company.
FIRM BACKGROUND - Product Lines
Please name the product line brands offered through your firm.
Remittance Information (Payments)
Provide the following information for payment issuance.
Address:
City:
State:
Zip Code:
Country:
Phone Number:
Fax Number:
Email address:
Remittance Information (Company name)
Company name that will be shown on your invoice for payment.
(Required: Maximum 75 characters allowed)
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 15 of 31 pages
Remittance Information (Purchase Order)
Provide information where Purchase Orders (P.O.’s) are to be submitted for order processing:
Contact name:
Email address:
Phone number:
Reference Guidance
Please list references whom you have provided products/services to related to the scope of this solicitation.
*Note: Because Spring ISD’s relationship with a vendor may be a part of the evaluation criterion, Spring ISD can not be used as a reference in this section.
Reference 1 - Company Name
Company Name (1) of the customer for whom you have provided similar goods or services in the past three years.
Reference 1 - Contact Person
Contact Person (1) of the customer for whom you have provided similar goods or services in the past three years.
Reference 1 - Email Address
Contact Email Address (1) of the customer for whom you have provided similar goods or services in the past three years.
(Required: Email address)
Reference 1 – Telephone
Telephone # (1) of the customer for whom you have provided similar goods or services in the past three years.
(__ __ __) __ __ __ - __ __ __ __ ext:
(Required)
Reference 1 - Address
Address (1) of the customer for whom you have provided similar goods or services in the past three years.
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Reference 2 - Company Name
Company Name (2) of the customer for whom you have provided similar goods or services in the past three years.
Reference 2 - Contact Person
Contact Person (2) of the customer for whom you have provided similar goods or services in the past three years.
Reference 2 - Email Address
Contact Email Address (2) of the customer for whom you have provided similar goods or services in the past three years.
(Required: Email address)
Reference 2 – Telephone
Telephone # (2) of the customer for whom you have provided similar goods or services in the past three years.
(__ __ __) __ __ __ - __ __ __ __ ext:
(Required)
Reference 2 - Address
Address (2) of the customer for whom you have provided similar goods or services in the past three years.
Reference 3 - Company Name
Company Name (3) of the customer for whom you have provided similar goods or services in the past three years.
Reference 3 - Contact Person
Contact Person (3) of the customer for whom you have provided similar goods or services in the past three years.
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 17 of 31 pages
Reference 3 - Email Address
Contact Email Address (3) of the customer for whom you have provided similar goods or services in the past three years.
(Required: Email address)
Reference 3 – Telephone
Telephone # (3) of the customer for whom you have provided similar goods or services in the past three years.
(__ __ __) __ __ __ - __ __ __ __ ext:
(Required)
Reference 3 - Address
Address (3) of the customer for whom you have provided similar goods or services in the past three years.
Employment Practices
I affirm that, to the best of my knowledge the company I represent meets Equal Employment Opportunity Commission standards and American Disability Act standards in employment practices.
Please Select Yes No (Required: Check only one)
Conflict of Interest Questionnaire (Form CIQ)
Conflict of Interest: Disclosure of Certain Relationships with Local Government Officials.
Any individual or business entity that contracts or seeks to contract for the sale or purchase of property, goods, or services with Spring ISD must file a Vendor Conflict of Interest Questionnaire with the Spring SISD Purchasing Office in accordance with Texas Local Government Code Chapter 176, not later than the 7th business day after the recipient becomes aware of facts that require filing. This requirement applies to a person who is an agent of a Vendor in the Vendor's business with the District. Forms are also posted at the Texas Ethics Commission's website at https://www.ethics.state.tx.us/data/forms.
I understand and agree to this requirement.
Contracting with Abortion Providers
Pursuant to Texas Government Code Chapter 2272, the District is prohibited from contracting with any abortion provider or an affiliate of an abortion provider whereby the provider or affiliate receives something of value derived from state or local tax revenue. Any contract entered into by the District is void if the prospective vendor has such a prohibited affiliation or contractual relationship. By submitting a proposal in response to the request for proposal, you are certifying to the District that you do not have such an affiliation or contractual relationship.
I Certify (Required: Check if applicable)
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 18 of 31 pages https://www.ethics.state.tx.us/forms/conflict/
Felony Conviction Statement Notice
State of Texas Education Code, Section 44.034, Notification of Criminal History, Subsection (a), states “a person or business entity that enters into a contract with a school district must give advance notice to the district if the person or an owner or operator of the business entity has been convicted of a felony. The notice must include a general description of the conduct resulting in the conviction of a felony”. Subsection (b) states “a school district may terminate a contract with a person or business entity if the district determines that the person or business entity failed to give notice as required by Subsection (a) or misrepresented the conduct resulting in the conviction.
The district must compensate the person or business entity for services performed before the termination of the contract”. The vendor is to certify that the information concerning notification of felony convictions has been reviewed and the information furnished is true to the best of my knowledge.
THIS NOTICE IS NOT REQUIRED OF A PUBLICLY-HELD CORPORATION
Owner/operator has not been convicted of a felony
Owner/operator has been convicted of a felony
The company is a Publicly Held Corporation (Required: Check all that apply)
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 19 of 31 pages
Contractor Criminal History and Fingerprinting Certification
Background: Texas Education Code Chapter 22 requires entities that contract with school districts to obtain criminal history records on covered employees. Covered employees with disqualifying criminal histories are prohibited from serving at a school district. Contractors must certify to Spring ISD that they have complied and must obtain similar certifications from their subcontractors. See SB 9 Contractor Certification: Subcontractor attachment.
The law requires each contractor to obtain the criminal histories of its covered employees. For more information or to set up an account, a contractor should contact the Texas Department of Public Safety’s Crime Records Service at 512.424.2474.
Definitions:
Covered employees: Employees of a contractor who have or will have continuing duties related to the service to be performed at a school district and have or will have direct contact with students. Spring ISD will be the final arbiter of what constitutes continuing duties and direct contact with students.
Disqualifying criminal history: (1) a conviction or other criminal history information designated by Spring ISD; (2) a felony or misdemeanor offense that would prevent a person from being employed under Texas Education Code § 22.085(a), that is: if at the time of the offense, the victim was under 18 or was enrolled in a public school: (a) a felony offense under Title 5, Texas Penal Code; (b) an offense on conviction for which a defendant is required to register as a sex offender under Chapter 62, Texas Code of Criminal Procedure; or (c) an offense under federal law or the laws of another state that is equivalent to (a) or (b).
On behalf of the company or organization I represent with this Solicitation response, I certify that
(MAKE SELECTION USING THE CHECKBOX BELOW):
1. None of the employees of Contractor's and any subcontractors are Covered Employees, as defined above. If this selection is made, I further certify that Contractor has taken precautions or imposed conditions to ensure that the employees of Contract and any subcontractor will not become Covered Employees.
Contractor will maintain these precautions or conditions throughout the time the contracted services are provided.
2. Some or all of the employees of Contractor's and subcontractors are Covered Employees. If this selection is made, I further certify that:
Contractor has obtained all required criminal history and fingerprinting record information, through the Texas Department of Public Safety, regarding its Covered Employees. None of the Covered Employees has a Disqualifying Criminal History.
If Contractor receives information that a covered employee subsequently has a reported Disqualifying Criminal History, Contract will immediately remove the Covered Employee from contract duties and notify the District in writing within three (3) business days.
Upon request, Contractor will provide the District with the name and any other requested information of Covered Employees so that the District may obtain criminal history record information on the Covered Employees.
If the District objects to the assignment of a Covered Employee on the basis of the Covered Employee's criminal history record information, Contractor agrees to discontinue using that Covered Employee to provide services to the District.
All Covered Employees hired after January 1, 2008 have completed the Fingerprinting Certification process prior to performing any duties related to the District or having any Direct Contact with students.
Non-compliance by Contractor with this Criminal History and Fingerprinting Certification may be grounds for contract termination and/or debarment. By completing this Attribute, Contractor certifies the accuracy of its content and to comply with it for all contracts and purchase orders (collectively "Agreements") with Spring ISD.
None of the employees are covered employees.
Some or all of the employees are covered..
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 20 of 31 pages
Contractor Criminal History and Fingerprinting Certification (cont.)
If some or all employees are Covered Employees, please answer per the following:
YES, I qualify as a care or care provider under the National Child Protection Act (NCPA).
YES, I am based in the State of Texas.
NO, one or neither of these apply.
None of employees are Covered Employees.
Please check all options that apply.
YES, I qualify as a care or care provider.
YES, I am based in the State of Texas.
NO, one or neither of these apply.
None of employees are Covered Employees.
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 21 of 31 pages
Federal Compliance Guidelines for the Use of Federal Funds (EDGAR)
The District has elected to solicit this invitation to bid under the requirements set forth by the Code of Federal Regulations (CFR) Title 2 Grants and Agreements, Part 200 Uniform Administrative Requirements, Cost Principals, and Audit Requirements for Federal Awards (2 CFR 200). Following these federal requirements will allow for federal funds entrusted to the District to be used to make purchases through the anticipated contract. The CFR is the codification of the general and permanent rules published in the Federal Register by the departments and agencies of the Federal Government produced by the Office of the Federal Register (OFR) and the Government Publishing Office. The CFR may change during the term of the contract and the supplier may be required to make adjustments as necessary.
The supplier must affirm and represent in this attribute that they, as a company, understand, agree and affirm to all areas identified below and included in attachment titled Federal Compliance Guidelines and Requirements.
Some of the areas may not be applicable to this solicitation and it is the supplier's sole responsibility to identify which areas are appropriate for the solicitation. Failure to affirm these requirements may, at the District’s discretion, disqualify the associated response to this solicitation or limit the use of the awarded contract based on the funding source. Below is a list of the items found in the solicitation STANDARD TERMS & CONDITIONS GOVERNING THE PURCHASE OF GOODS AND SERVICES (Sec. 3.44):
Required Contract Provisions for Non-Federal Entity Contracts Under Federal Awards (Appendix II To 2 CFR Part 200)
Simplified Acquisition Threshold Termination for Cause Equal Employment Opportunity Davis-Bacon Act Contract Work Hours and Safety Standards Act Rights to Inventions Made Under a Contract or Agreement Clean Air Act Debarment and Suspension Byrd Anti-Lobbying Amendment Procurement of Recovered Materials Required Affirmative Steps for Small, Minority, And Women-Owned Firms Domestic Preferences for Procurements Ban on Foreign Telecommunications
Record Retention Requirements for Contracts Involving Federal Funds Certification of Compliance with The Energy Policy and Conservation Act Certification of Equal Employment Statement Certification of Compliance with Buy America Provisions Certification of Access to Records Certification of Compliance with EPA regulations applicable to grants, subgrants, cooperative agreements, and contracts in excess of $100,000 of federal funds Certification of Compliance with Never Contract With The Enemy Certification of Compliance with Prohibition on Certain Telecommunications and Video Surveillance Services or Equipment Certification of Applicability to Subcontractors
By checking the associated box, the company certifies and agree with the requirements set forth under the solicitation attachment titled Federal Compliance Guidelines for the Use of Federal Funds.
I certify and agree with the requirements herein.
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 22 of 31 pages https://core-docs.s3.us-east-1.amazonaws.com/documents/asset/uploaded_file/4570/SISD/4443359/Spring_ISD_Standard_Terms_of_Purchase.pdf
Federal Debarment/Suspension Disclosure
By submission of this proposal, the individual submitting the proposal hereby affirms that neither the firm nor its principals are presently debarred, suspended, proposed for disbarment, declared ineligible, or voluntarily excluded from participation in this transaction by any Federal department or agency, as listed on the Federal Government’s “List of Parties Excluded from Federal Procurement and Non-Procurement Programs” published by the U.S. General Services Administration (GSA) effective as of the date of submission of the proposal.
Spring ISD will use the Federal Government’s System for Award Management (SAM) system managed by the GSA, found at www.sam.gov, to verify a Contractor’s eligibility prior to contract award.
Check the box provided to affirm your eligibility to participate in this RFP based on the conditions stated above.
I affirm not being debarred or suspended.
(Required: Check if applicable)
Certificate of Residency
The State of Texas has passed a law concerning non-resident contractors. This law can be found in the Texas Education Code under Chapter 2252, Subchapter A. This law makes it necessary for the District to determine the residence of its offerors. In part, this law reads as follows:
Section: 2252.001
(3) “Nonresident bidder” refers to a person who is not a resident.
(4) “Resident bidder” refers to a person whose principal place of business is in this state, including a contractor whose ultimate parent company or majority owner has its principal place of business in this state.
Section: 2252.002 “A governmental entity may not award a governmental contract to a nonresident bidder unless the nonresident underbids the lowest bid submitted by a responsible resident bidder by an amount that is not less than the amount by which a resident bidder would be required to underbid the non-resident bidder to obtain a comparable contract in the state in which the nonresident’s principal place of business is located.”
Under Section: 2252.001 (3) and (4), please indicate if your are a resident bidder or nonresident bidder.
Resident Bidder
Nonresident Bidder (Required: Check all that apply)
W-9 (Required) - Request for Taxpayer Identification Number and Certification
All vendors must complete the Form W-9, provided under the "Attachments" tab of this solicitation and upload under the "Response Attachments" tab. Please make sure your information is legible, accurate and signed.
I acknowledge review of this requirement.
Deadline: 6/19/2026 12:00 PM (CT) 26-012Page 23 of 31 pages
Liability Insurance Requirements
The awarded Contractor will be required to provide a Certificate of Insurance with the following minimum coverage:
WORKER'S COMPENSATION: Worker’s Compensation Coverage must be in compliance with the Texas Labor Code
406.096 and in accordance with the new rule 110.110 under this labor code which was adopted by the Texas Worker’s Compensation Commission with an effective date of January 1, 2008 for construction contracts with any governmental entities. COMPREHENSIVE GENERAL LIABILITY INSURANCE: a. General Aggregate Limit (other than Products/Completed Operations): $1,000,000. b. Products/Completed Operations Aggregate Limit: $1,000,000. c.
Personal and Advertising Injury Limit: $1,000,000. d. Each Occurrence Limit: $500,000. e. Fire Damage Limit (any one fire) - $250,000. f. Medical Expense Limit (any one person) - $50,000. Commercial Auto Liability: $1,000,000 per occurrence. The Contractor shall provide the school district with evidence of such insurance coverage prior to work commencing. The school district shall be named as an additional insured for all insurance coverage except Worker's Compensation. The contractor shall provide the school district a ten (10) day Notice of Cancellation or material change to the insurance coverage requirements specified herein. Such notice shall be in writing and must be presented to the district's Director of Purchasing/Contracts and the Director of Maintenance.
I acknowledge review of this requirement.
(Required: Check if applicable)
Provisions Related to Contracting Information
The requirements of Subchapter J, Chapter 552, Government Code, may apply to this solicitation and the contractor or vendor agrees that the contract can be terminated if the contractor or vendor knowingly or intentionally fails to comply with a requirement of that subchapter. GC 552, Subchapter J, refers to the requirement for certain record availability and retention for contracts valued at $1,000,000 or more.
Check the box to agree to this requirement.
I agree to this requirement.
Inter-Local / Purchasing Cooperative Agreement
The bidder/proposer agrees that any agreement inclusive of pricing resulting from this solicitation is extended to other public entities (e.g., state agency, local government, State of Texas educational institutions) authorized by State law to participate under cooperative procurement contracts or Interlocal Agreements with the following understandings:
- Unless specifically stated otherwise, any volume of products or services stated in this solicitation, if any, reflects only products or services to be purchased by Spring ISD and does not include potential purchases by other entities;
- The awarded bidder shall establish a direct relationship with each entity concerning the placement of orders, issuance of the purchase order, contractual disputes, invoicing, payment and all other matters relating or referring to such entity’s access to the agreement.
- Each entity is a financially separate entity and shall be solely responsible for the financial commitments of that entity;
- Spring ISD shall not be held liable for any costs, damages or other obligations incurred by any participating entity.
- It is the entity’s decision whether or not to enter into an agreement with the awarded bidder/proposer.
- Any purchases made by an entity shall…
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