ESBD_511002_1777469339501_371-00013 - Exhibit E - Vendor Reference Form.pdf
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- Attached to
- Sovereign Terrain and Digital Border Defense
- Solicitation number
- 371-00013
- Issued by
- Travis County, Austin City, Texas
About this file
This is a Vendor Reference Form issued by the Texas Cyber Command (TXCC) for Request for Offer (RFO) 371-00013 concerning Sovereign Terrain and Digital Border Defense services. The form serves as an evaluation tool for assessing vendor performance and qualifications. Vendors responding to this RFO are required to submit completed reference forms from past customers to TXCC at txcc.procurement@txcc.texas.gov no later than May 5, 2026 at 3:00 PM CST. The form requests information about the vendor's prior performance over a two-year period, including the type of products or services provided, contract dates, and total estimated contract dollar amounts.
The reference form evaluates vendors across five primary categories using a four-point rating scale (0=Unsatisfactory, 1=Marginally Satisfactory, 2=Satisfactory, 3=Exceeds Expectations, N/A=Not Applicable). Evaluation criteria include quality of products or services, timeliness of delivery and performance adherence, cost management including invoice accuracy, business relations and customer satisfaction, and overall vendor reliability. References must be completed by customers with direct experience with the vendor and include detailed comments, recommendations regarding future engagement, and contact information for the rater. The scoring definitions indicate that satisfactory ratings require nonconformances and delays to not impact contract requirement achievement, while unsatisfactory ratings reflect performance that compromises contractual obligations.
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Version 1.0 Page 1 of 3 Rev. 3/21/23
EXHIBIT E - VENDOR REFERENCE
Sovereign Terrain and Digital Border Defense
Request for Offer 371-00013 REFERENCE DEADLINE TO TXCC: No later than May 5, 2026 at 3:00 PM CST
Texas Cyber Command (TXCC) requests your assistance in providing a Vendor reference for this Request for Offer (RFO) that has been issued. The Vendor that is responding to this RFO is providing this document for you to fill out and return directly to TXCC at the following email address: txcc.procurement@txcc.texas.gov.
This portion to be completed by the Vendor requesting reference information Vendor Name_________________________________ Insert Type of Product/Services Category (e.g., Software) _______________________________________________ Prime Contractor ______________________________________________________________________________ Subcontractor(s) ______________________________________________________________________________ Dates of Performance: Starting Date __________________ Ending Date _____________________ Total Est. Contract Dollar Amount $___________________
This portion to be completed by the Customer providing reference and returned to TXCC at txcc.procurement@txcc.texas.gov.
Rating: (0) Unsatisfactory; (1) Marginally Satisfactory; (2) Satisfactory; (3) Exceeds Expectations; N/A. Not Applicable Definitions for each rating category are contained on the following page.
Please provide your opinion by rating the following:
Quality of Solicitation Product/Services
1. Have you purchased any Product/Services from this Vendor in the past two (2) years? ☐Yes ☐No
2. Vendor’s ability to provide the products or services in a timely manner? ☐0 ☐1 ☐2 ☐3 ☐N/A
3. Vendor’s knowledge of and ability to answer questions about the products? ☐0 ☐1 ☐2 ☐3 ☐N/A
4. Vendor’s ability to resolve problems? ☐0 ☐1 ☐2 ☐3 ☐N/A
Cost
5. Timely, current, accurate & complete invoices. ☐0 ☐1 ☐2 ☐3 ☐N/A
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Timeliness of Performance
6. Adherence to delivery schedule (major tasks, milestones) ☐0 ☐1 ☐2 ☐3 ☐N/A
Business Relations & Customer Satisfaction
7. Effectively communicated with customer management & staff. ☐0 ☐1 ☐2 ☐3 ☐N/A
8. Vendor personnel (professional, cooperative & flexible). ☐0 ☐1 ☐2 ☐3 ☐N/A
9. Vendor’s attitude toward customer service ☐0 ☐1 ☐2 ☐3 ☐N/A
10. Overall Satisfaction with Vendor ☐0 ☐1 ☐2 ☐3 ☐N/A
Comments: (Please use additional page if necessary)
In your opinion, should this Vendor be used again for Product/Services? ☐Yes ☐No In your opinion, should this Vendor be recommended to others? ☐Yes ☐No
Rater’s Name:___________________________________________________ Date:_______________ Organization:________________________________________________________________________________ Title:______________________________ Phone Number:__________________ Fax Number:_______________ Email address:______________________
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Vendor Reference Evaluation Scoring
Excellent (3) There are no quality problems. There are no cost issues. There are no delays. Responses to inquiries, technical, service, and administrative issues are effective and responsive.
Satisfactory (2) Nonconformances do not impact achievement of contract requirements.
Cost issues do not impact achievement of contract requirements.
Delays do not impact achievement of contract requirements.
Response to inquiries, technical, service, and administrative issues is usually effective and responsive.
Marginal (1) Nonconformances require minor Agency resources to ensure achievement of contract requirements.
Cost issues require minor Agency resources to ensure achievement of contract requirements.
Delays require minor Agency resources to ensure achievement of contract requirements.
Response to inquiries, technical, service, and administrative issues is somewhat effective and responsive.
Unsatisfactory (0) Nonconformances are compromising the achievement of contract requirements.
Cost issues are compromising performance of contract requirements.
Delays are compromising the achievement of contract requirements.
Response to inquiries, technical, service, and administrative issues is not effective and responsive.
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