ESBD_378344_1727983177073_EXHIBIT+C - Schedule of Services.docx

Housekeeping Services: Administrative, Research and Education Facilities Group A – North Campus + Zayed Group B – East & South Campus Group C – Administrative Campuses

Exhibit C

SCHEDULE OF SERVICES

The schedule for performance of services for buildings and locations listed in Exhibit B:

· General Cleaning services as listed in Exhibit F - Housekeeping Levels of Service/Expectations, for buildings listed in Exhibit B may be accomplished Monday - Sunday between the hours of 5:00PM and 4:00AM with a core group of employees on site between 5:00PM and 4:00AM. Contractor will be required to adjust staffing according to conference service activity. This will include scheduled weekend coverage.

· Day Time Staff activities are to be accomplished Monday- Friday between the hours of 6:00AM-4:30PM. The locations, duties and number of employees will be identified as part of this SOW.

· Weekend and Holiday Cleaning Service- The contractor will conduct housekeeping activities, in accordance with the Housekeeping Levels of Service/Expectations, listed in Exhibit B, during the weekends, Saturday – Sunday and any Holidays observed by the institution, between the hours of 7:00 AM – 11:00 PM. The locations and type of service required are identified within Rider 101, to include, but not limited to the following MDA Departments/locations:

Group A – Main Campus + Zayed

· Monitoring Service

· Materials Management

· Blood Transfusion Department

· On-Call Rooms

· Surgical Waiting Lounge

· Event Services Conference rooms

· Main Loading Dock

· Blue/Yellow Zone

· GMP Labs

· Zayed Group B – South and East Campus

· PPB Police Department

· Event Services Conference rooms

· Holly Hall – Blood Bank Group C – Administrative Facilities

· FC/FCT Garage 17 Entrance Screening

· Lobby

· 1MC Service Center, Lobby & Event Service Conference rooms Any adjustments to service will be accomplished in discussion and agreement with the Contract’s manager.

· The times, locations and types of service required are currently expected and identified. The facilities department reserves the right to adjust these services as required. Any adjustments to the service will be accomplished in discussion and agreement with the contractor's manager. When any adjustments are made the charges to the Department will also need to be adjusted and documented in the agreement via an amendment.

· Note: Conference Services has scheduled events on Saturdays and/or Sundays

CLEANING COVERAGE BASED ON 7 DAY ACCESS TO BUILDING

DAY SERVICES

MINIMUM STANDARD CLEANING EXPECTATIONS

GENERAL INFORMATION

A. General Duties of Day Personnel

1. Sweep and clean compactor area. Wash ground when necessary due to any spillages. Power wash loading dock once week, and as needed.

2. Police all entrances. Remove all debris from hard floors and carpeted areas. Refill, replenish Hand Sanitizer, Face Mask Dispensers. Report any discrepancy. Refill umbrella bag dispenser to avoid wet floors, when appropriate.

3. Wipe clean and remove all smudges, spots, and streaks from glass doors.

4. Police the lobbies, conference rooms, education and computer lab areas for trash pulls and any 3-5000 customer requests for assistance.

5. Police all restrooms three times per day. Monitor all dispensing units to ensure proper functionality. Report any discrepancy. Replenish all consumables, including toilet tissue, hand paper towels, hand soap product, hand sanitizer, seat cover, sanitary bags, trash removal, and spot clean floors as necessary. Restrooms will be closed when mopping is being performed. Remove excess trash. Ensure all restroom areas are tidy, including sinks and stalls. Monitor restrooms floor drains to avoid foul odor. Pour water and enzyme detergents down the drain, when necessary, to address backup sewage odors.

6. Respond to spillages, water pipe leaks, heavy trash pick-up and occasional special event and office cleaning.

7. All day workers must understand (speak, read and write) English.

8. Spot clean elevators, as needed, due to heavy use during the day.

9. Responsible for trash removal to on-site compactors.

10. Responsible for transporting clean and soiled Biohazard Waste containers to and from designated area upon request.

11. Vacuum and clean special areas that may be locked or unavailable at night.

12. Pick up single stream recyclable waste, paper, cardboard, and aluminum cans, daily. Use a trash gondola clearly marked for Recycle waste. Remove recycle waste from the building to a designated trash Recycle compactor.

13. Be available for special cleaning due to mishaps.

14. Be available for special cleaning of activity rooms and lounges, if required.

15. Respond to 3-5000 housekeeping Service Request and Work Orders. Report to supervisor any repair needs such as lights out, damaged ceiling, carpet tiles or VCT flooring, loose toilet seats, etc.

16. Clean counters, tables, chairs as needed between meetings in each conference room.

17. Empty trash containers in conference rooms between meetings

18. Spot Vacuum conference rooms between meetings, if necessary.

19. Clean and monitor Breakrooms and Lounge areas.

20. Clean and monitor Locker room facilities.

21. Clean and monitor Patient room waiting areas.

* Some restrooms will require more policing than others because of high traffic.

Proton Therapy BUILDING The schedule for performance of services is for 3SCRB 1st floor and Proton Therapy building 1 & 2:

· All Staff Members assigned to Proton Therapy Building 1,2 and 3SCRB 1st floor, must complete MD Anderson’s On-Line MRI Safety Training prior to entering the area.

· General Cleaning services as listed in contract Attachment – Task Description by Cleaning Level, for buildings listed in Exhibit of this Rider 101 document may be accomplished Monday – Friday between the hours of 7:00 AM and 4:00 PM.

· Day Time Staff activities are to be accomplished Monday- Friday between the hours of 7:00 AM-4:00PM.

· Afternoon Time Staff activities are to be accomplished Monday – Friday between the hours of 1:00 PM and 9:00 PM.

· Evening Time Staff - activities are to be accomplished Monday – Friday between the hours of 10:00 PM and 4:00 AM.

· All day workers must understand (speak, read and write) English.

· Respond to 3-5000 housekeeping work orders.

· Report to supervisor any repair needs such as lights out, damaged ceiling, carpet tiles or VCT flooring, loose toilet seats, etc.

Housekeeping Services: Administrative, Research and Education Facilities Group A – North Campus + Zayed Group B – East & South Campus Group C – Administrative Campuses

· Contractor is not responsible for moving furniture on a large scale.

· Respond to spillages, water pipe leaks, heavy trash pick-up and occasional special event and office cleaning.

· Responsible for transporting clean and solid Biohazard Waste containers to and from a designated area to Research Laboratories, upon request.

MINIMUM STANDARD CLEANING EXPECTATIONS

GENERAL INFORMATION

Entry / Waiting Room / Child Play

1. Police all entrances. Remove all debris from carpet and stains from hard surfaces.

2. Refill, replenish Hand Sanitizer dispenser, when required.

3. Refill, replenish Face Mask dispenser, when required.

4. Refill, replenish wet umbrella bag dispenser, when required.

5. Containers for waste materials will be emptied and refuse taken to disposal.

6. All open surfaces of furniture will be damp wiped clean.

7. Drinking fountains will be cleaned and disinfected.

8. Hard surface floors will be dust mopped to remove dirt.

9. Hard surface floors will be wet mopped to remove spills or tracking.

10. Walk-off mats will be vacuumed. Carpeting will be vacuumed.

11. Fingerprints will be removed from entryway glass.

12. Cobwebs will be removed from entryway.

13. Lights will be turned off as directed.

14. Entrance doors will be secured upon completion of our work.

General Office Areas

1. Containers for waste materials will be emptied and refuse taken to disposal.

2. All open surfaces of desk-tops, furniture, window ledges, two-drawer filing cabinets, counters and other 30" high horizontal surfaces will be damp dusted.

3. Special attention will be made to remove spills and rings on tables and desks.

4. Carpeting will be vacuumed, as needed.

5. Hard surface floors will be dust mopped to remove dirt. Hard surface floors will be wet mopped, as needed to remove spills or tracking.

6. Lights will be turned off as directed.

7. Entrance doors will be secured upon completion of our work.

Conference / Consult Rooms

1. Containers for waste materials will be emptied and refuse taken to disposal.

2. All open surfaces of desk-tops, furniture, window ledges, two-drawer filing cabinets, counters and other 30" high horizontal surfaces will be damp dusted.

3. Fingerprints on glass or doors will be removed.

4. Conference tables will be wet wiped to remove handprints, spills and rings.

5. Chairs will be low dusted and neatly arranged.

6. Carpeting will be vacuumed, as needed.

7. Hard surface floors will be dust mopped to remove dirt.

8. Hard surface floors will be wet mopped, as needed to remove spills or tracking.

9. Lights will be turned off as directed.

10. Entrance doors will be secured upon completion of our work.

Exam, Nurse's Station

1. Containers for waste materials will be emptied and refuse taken to disposal. Excludes biohazard trash.

2. All open surfaces of counters, tables, chairs, exam table steps, light pedestals, window ledges and other 30" high horizontal surfaces will be wiped with a disinfectant.

3. Sinks will be cleaned and polished.

4. Dispensing units such as hand towels, hand sanitizers will be refilled from your stock.

5. Carpeting will be vacuumed.

6. Hard surface floors will be dust mopped to remove dirt.

7. Hard surface floors will be wet mopped with a disinfectant.

Lab, X-Ray, MRI

1. Containers for waste materials will be emptied and refuse taken to disposal. Excludes biohazard trash.

2. Hard surface floors will be dust mopped to remove dirt.

3. Hard surface floors will be wet mopped with a disinfectant.

Treatment, Operating Rooms

1. Containers for waste materials will be emptied and refuse taken to disposal. Excludes biohazard trash.

2. Hard surface floors will be dust mopped.

3. Hard surface floors will be wet mopped with a disinfectant.

Pre-Op and Recovery Rooms

1. Containers for waste materials will be emptied and refuse taken to disposal. Excludes biohazard trash.

2. Hard surface floors will be dust mopped to remove dirt.

3. Hard surface floors will be wet mopped with a disinfectant, taking care to get beneath beds.

Physician On-Call Room

1. Container for waste material will be removed and refuse taken to disposal.

2. Restroom and shower will follow Restrooms Cleaning protocols.

3. Remove soiled linen from bed and replace with clean linen.

4. Place soiled linen in designated area and ready for removal from Linen Department.

5. Hard surface floors will be dust mopped to remove dirt.

6. Hard surface floors will be wet mopped with a disinfectant, taking care to get beneath beds.

7. Vacuum all carpeted areas.

8. Dust and damp clean and disinfect all furniture, including cabinetry, nightstand and desk.

Break Room

1. Containers for waste materials will be emptied and refuse taken to disposal.

2. Sinks will be cleaned and disinfected.

3. Restock, replenish all consumables, including hand paper towels, hand soap and hand sanitizer.

4. Microwaves will be cleaned inside and out.

5. Counters and tabletops will be cleaned and disinfected.

6. Chairs will be low dusted and neatly arranged.

7. Hard surface floors will be dust mopped to remove dirt.

8. Hard surface floors will be wet mopped.

9. Carpeting will be vacuumed.

10. Lights will be turned off as directed.

11. Doors will be secured upon completion of our work.

12. Vending machines will be damp wiped clean.

13. Walls around trash cans, light switches and fronts of counters will be cleaned to remove all drips, spills and fingerprints.

14. Shared Breakroom Refrigerators interior cleaning shall be done on a periodic schedule, no less than 4 times per year, not to exceed 6 times per year.

Corridors

1. Drinking fountains will be cleaned and disinfected.

2. Hand Sanitizers will be refilled, replenished, when necessary.

3. Hard surface floors will be dust mopped to remove dirt.

4. Hard surface floors will be wet mopped as needed to remove spills and tracking.

5. Carpeting will be vacuumed.

Stairways (Main) Back Stairwells done weekly.

1. Steps and landings will be swept to remove dirt.

2. Steps and landings will be wet mopped as needed to remove spills and tracking.

3. Carpeting will be vacuumed if applicable.

4. Carpeting will be spot cleaned as needed.

5. Stainless steel doors and metal panels will be polished.

6. Fingerprints and smudges will be cleaned from all surfaces.

7. Handrails will be wet wiped with a disinfectant.

Elevators

1. Spot clean elevators, as needed, due to heavy use during the day.

2. Hard surface floors will be dust mopped to remove dirt if applicable.

3. Hard surface floors will be wet mopped as needed to remove spills and tracking.

4. Carpeting will be vacuumed, and spot cleaned as needed.

5. Stainless steel doors and metal panels will be polished.

6. Fingerprints and smudges will be cleaned from all surfaces.

7. Elevator tracks will be cleaned and vacuumed.

Restrooms, Locker Rooms

1. Police all restrooms three times per day to check consumables; paper and soap product supply and spot clean floors as necessary. Restrooms will be closed when mopping is being performed. Remove excess trash. Ensure all restroom areas are tidy, including sinks and stalls.

2. Containers for waste materials will be emptied and refuse taken to disposal.

3. Mirrors will be cleaned.

4. Sinks will be cleaned and disinfected.

5. Counter tops will be cleaned and disinfected.

6. Surfaces of toilets and urinals will be thoroughly cleaned and disinfected.

7. Shower walls and floor will be cleaned with a disinfectant.

8. Baby changing stations will be wet wiped with a disinfectant.

9. Bright work will be cleaned and polished.

10. Hard surface floors will be swept.

11. Hard surface floors will be wet mopped with a disinfected.

12. Dispensing units such as towels, toilet tissue and hand soap containers will be refilled from your stock.

13. Wall mounted Sharp disposal container will be removed when full. Sharps container will be handled in accordance to MD Anderson’s Biohazard Waste protocols. New, empty sharps refill will be provided by Facilities Management.

14. All repair items will be reported to the Facility Services Manager.

Pharmacy Cleaning (Where applicable) Will require a strict adherence to USP 797 Cleaning Protocols and any other Federal, State and Local requirements. SOW will be reviewed and approved upon with all Stakeholders.

GMP Labs (Saturdays Cleaning. Three Cleaners and one Supervisor 32hrs total per day 2:00 PM – 10:30 PM) SOW will be provided and agreed upon by all stakeholders.

Services to be performed weekly.

1. Area 5 feet and under are considered Low Dust. Low dust all horizontal surfaces to hand height including sills, moldings, ledges, shelves, frames, ducts, and heating outlets.

2. Areas 5 feet to 10 feet are considered High Dust. High dust above hand height including sills, moldings, ledges, shelves, frames, ducts, and heating outlets.

3. Dispensers will be cleaned.

4. Remove fingerprints from doors, frames, light switches, kick and push plates, handles, etc.

5. All open surfaces of window ledges, tops of partitions, tops of four-drawer filing cabinets, tops of picture frames will be high dusted.

6. Chairs and miscellaneous items will be low dusted. Hard surface floors will be thoroughly wet mopped taking care to get behind doors and under kneeholes of desks.

7. Carpeting will be thoroughly vacuumed taking care to get behind doors and under kneeholes of desks.

8. Sweep and clean compactor area. Wash ground when necessary due to any spillages.

9. Responsible for trash removal to on-site compactors.

Services to be performed Monthly.

1. Tile walls will be damp wiped.

2. Partitions will be cleaned and disinfected.

3. Corners and edges will be detailed.

4. Remove fingerprints from doors, frames, and light switches.

5. Edge and detail corners of carpet. Edge and detail corners of tile.

Services to be performed Quarterly.

1. Dust ceiling vents.

2. Dust blinds

3. Shared Breakroom Refrigerator Interior Cleaning.

Service to be performed Annually.

1. Shampoo Conference Room Chairs. (Event Services Personnel will set aside chairs that have been stained and require upholstery cleaning. This activity is normally scheduled during down time, in the month of December/January).