Attachment_B__FSA_IGSS_IDIQ__and_Task_Order_0001_CMP(s).pdf

Attachment B

FSA Integrated Governance Support Services

(IGSS)

Contract Monitoring Plan (CMP)

FSA Integrated Governance Support Services (IGSS)

Contract Monitoring Plan (CMP)

Contents

Introduction and Scope

Performance Management Approach

Roles and Responsibilities

Review Process

Methods of Surveillance

Performance Measurements

IDIQ Activities

Enterprise Architecture (EA) Program Support Task Order 0001 Activities

Introduction and Scope The Performance Work Statement (PWS) in conjunction with the Contract Monitoring Plan (CMP) is designed to guide administrative and reporting requirements, project administration needs, general requirements and task order requirements throughout the life of the project. This CMP defines the methodology for continuously monitoring and periodically evaluating the Contractor’s performance against FSA Integrated Governance Support Services (IGSS) IDIQ requirements.

The goals of this CMP are to:

1. Provide an effective plan that can be successfully implemented.

2. Clearly communicate collection and evaluation procedures to which the Contractor and FSA agree.

3. Focus the Contractor on the functional areas of greatest importance to the FSA mission and motivate innovative use of company resources to improve performance.

This CMP defines the overall approach and strategy for managing and monitoring performance measures, identifies the roles and responsibilities of all members of the team, and defines methodologies used to monitor and evaluate the performance objectives.

The purpose of the CMP is to describe the systematic methods used to monitor performance and to identify required documentation and resources to be employed. The CMP provides a means for evaluating whether the Contractor is meeting performance standards and that the planned results are achieved. Additionally, this CMP identifies the method and approach for monitoring measures during the performance period and where needed, implementing corrective actions when quality levels are in jeopardy of being met.

Performance Management Approach This Contract Monitoring Plan (CMP) provides a method to evaluate performance. This CMP explains the following:

1. What will be monitored

2. How monitoring will take place

3. Who will conduct the monitoring

4. How monitoring efforts and results will be documented

The CMP approach features a thorough review process with surveillance documentation, review methods, and defined roles and responsibilities for the Contractor and FSA.

Roles and Responsibilities

The FSA Contracting Officer (CO) is responsible for monitoring contract compliance, contract administration and cost control; and resolving any differences between the observations documented by the Contracting Officer’s Representative (COR) and the performance of the Contractor. The CO will designate a full time COR as the FSA authority for performance management.

The COR will be responsible for monitoring, assessing, and communicating the technical performance of the Contractor and providing feedback to the Contractor on ways to improve. The

COR will have the responsibility for completing Quality Assurance (QA) monitoring forms used to document the inspection and evaluation of the Contractor’ work performance.

Review Process

The Contractor shall continuously review the quality of the products and services generated in the individual Tasks Orders and control delivery to ensure that only acceptable products are received by

FSA. The Contractor shall continuously monitor performance through daily and weekly reviews and monthly performance reports to establish baselines, provide current and historic reports, and measure progress. If events have occurred outside the Contractor’s scope of work, the Contractor will submit valid justification for exemption or removal from the performance measure.

The Contractor shall disseminate quality data across the team and to FSA in meetings, status reports, in and via SharePoint enabling FSA to efficiently monitor our performance on a continuing basis.

The Contractor shall utilize a Program Management Plan (PgMP) Quality Control Plan (QCP) to record all Contract Monitoring Plan (CMP) required activities. The Contractor shall develop, maintain, and execute all the procedures to collect and analyze metrics for project tasks, deliverables, and services. At a minimum, the Contractor shall report progress against the activities listed in the

Performance Work Statement (PWS) for individual Task Orders.

If the COR does not agree with the Contractor’s assessment of the quality levels and metrics, the

COR will modify the report accordingly. As a general practice, the Contractor develops the PgMP

QCP for COR approval according to the agreed upon schedule.

A completed report will clearly delineate the evidence as to how the COR and the Contractor reached the quality of the deliverable or service. The COR or designee reviews deliverables as they are received, assess the assigned task areas, and incorporate any additional feedback into the performance evaluation. A self-evaluation by the Contractor shall enable both parties to compare data and resolve any inconsistencies to ensure a complete evaluation.

Accurate and thorough surveillance documentation will be necessary for an effective performance evaluation program. Easy-to-use and complete documents will be required, and the Contractor and

FSA personnel responsible for performance management and surveillance must be disciplined in completing these documents. The inspection and acceptance of the Contractor provided products and services cannot be based on opinion and anecdotal evidence. Completeness, currency, and accuracy will be required to document both satisfactory and unsatisfactory performance.

Methods of Surveillance

Effective surveillance methods are transparent, meaning that all elements of measurement, data collection, metrics determination, and reporting are objective, understood, documented, and auditable. The list of methods of surveillance below shall be used in the administration of this CMP.

Quality Audit or Inspection – includes inspection of deliverables identified within the PWS.

Inspection will be performed by the identified deliverable approvers with the results to be reported to

FSA Management and the Contractor’ Enterprise Architect Lead.

Reporting Analysis – Review and evaluation of reports furnished by the Contractor as to overall performance against the objectives identified herein. These reports include the Monthly Status

Reports.

Periodic Inspection or Random Sampling – Performed on a monthly basis or by selecting a sampling of the deliverables submitted that are of similar type, e.g. status reports.

Customer Input – May be obtained either from the results of formal customer satisfaction surveys or from customer issues. Customer issues must set forth clearly and in writing and detail the nature of the issue. They must be signed and must be forwarded to the Enterprise Architect Lead. The

Enterprise Architect Lead will maintain a summary log of all formally received customer issues as well as a copy of each issue in a documentation file. The Enterprise Architect Lead shall also keep the tabulated results of all customer satisfaction surveys on file and shall present them in the final performance review.

Performance Measurements

The table below represents requirements by which FSA will assess the Contractor’s performance based on the FSA objectives for this project. Additionally, the method of surveillance within each service area and the source data that will monitor progress against performance has been included.

Within 15 business days after the contract is awarded, the Contractor will meet with FSA post award to review, clarify, and finalize the proposed performance measures and this proposed CMP. At such time, future changes for any reason (scope, levels, process, incentives, etc.) will be mutually agreed upon and documented in an incrementally adjusted versioned of the CMP.

IDIQ Activities

Performance Standards for IDIQ Deliverables. These standards apply to all analyses, reports and other deliverables for all analyses-related task orders unless otherwise stated.

IDIQ Activity Metric Type Performance

Standard

Acceptable

Quality Level

(AQL)

Surveillance

Method

All Timeliness

Deliverables are submitted in a timely manner as per the

Deliverables schedule at the TO

Level.

100% of all reports are submitted on time unless there is a strong justification with

COR consensus.

COR records the date each report is received and reviews for accuracy, clarity, specification validity and completeness.

*Reports are not counted as late when, on a case-by-case basis, the COR approves late report submissions.

Enterprise Architecture (EA) Program Support Task Order 0001 Activities

Performance Standards for Enterprise Architecture (EA) Program Support Task Order 0001

Activities. These standards apply to all analyses, reports and other deliverables for all analyses-related task orders unless otherwise stated.

PWS

Activity

Metric

Type

Performance Standard Acceptable Quality

Level (AQL)

Surveillance

Method

Activity 1

Activity 2

Activity 3

Activity 4

Activity 5

Timeliness Deliverables are submitted in a timely manner as per the Deliverables schedule at the TO Level.

100% of all reports are submitted on time unless there is a strong justification with COR consensus.

Reported from the task order lead and recorded by the

COR.

Accuracy Deliverables are accurate in technical content and/or align with Federal methodologies and standards.

100% of all deliverables are submitted on the accuracy with no major error.

recorded by the

COR.

Clarity Deliverables are clear and concise; architecture, engineering or software development terms are used as appropriate;

diagrams are easy to understand and relevant to the supporting narrative.

100% recorded by the

COR.

Specificati on

Validity

All deliverables satisfy the

Government's requirements specified herein, including performance metrics, where applicable.

100% meet requirement/scope defined to the project recorded by the

COR.

Completen ess

Deliverables are submitted with all the required information.

100% of all deliverables contain all required information.

recorded by the

COR.

*Reports are not counted as late when, on a case-by-case basis, the COR approves late report submissions.