Exhibit+I-+HT+Warranty+Booklet.pdf

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Vehicles - Hometown Villager Coach Bus
Contract number
389-HOME
Issued by
North Dakota

About this file

This document is a Hometown Manufacturing Warranty Booklet for Hometown Trolley/Coach vehicles, produced by Double K, Inc. located in Crandon, Wisconsin. The warranty documentation covers various vehicle models including Streetcar, Villager, Carriage, Mainstreet, and Coach, and involves multiple component manufacturers such as Ford, Freightliner, Cummins, Allison, Meritor, Thermo King, and others who provide specific warranties for different vehicle systems.

The warranty provides comprehensive coverage for body and chassis structures, with most models receiving 3 years or 50,000 miles of protection, and some specific components having shorter warranty periods. The warranty covers defects in materials and workmanship, with specific exclusions for certain parts and conditions such as abuse, modifications, or alterations made without manufacturer consent. Extended warranty options are available at additional cost, and the warranty process requires pre-authorization for repairs, submission of detailed claim forms, and adherence to specific documentation and communication protocols with Hometown Trolley's warranty department.

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Hometown Manufacturing Warranty Booklet

This booklet will help you to understand the terms and limitations to your warranty. We have designed our products with the goal to combine high-quality craftsmanship with the latest innovative technology. Most important, we hope you have years of enjoyment of your new Trolley/Coach/Bus.

Limited Warranty

BUS/COACH BODY AND BODY STRUCTURE

Limited Warranty: Subject to the conditions and limitations set forth herein, Double K Inc. dba Hometown Trolley/Hometown Coach) warrants to the original owner that the Body and Body Structure of your Hometown Trolley/Coach will be free from substantial defects in material and workmanship for the term described below.

Disclaimer: Double K, Inc. manufactures custom built vehicles. Unless exact specifications are listed in the original order, Double K, Inc. does not and cannot warrant the structural dimensions of its vehicles or units. Double K, Inc. reserves the right to modify or improve its products at any time during manufacture or servicing without prior notification to the purchaser.

Term: The provisions of this Limited Warranty commence on the day of delivery of the Hometown Trolley/Coach to its Original Owner ("Original Owner" is defined as the first purchaser or lessor of the Hometown Trolley/Coach) and continues:

A. Complete trolley/coach against defects in materials and workmanship for a period of 1 YEAR or 12,000 miles, whichever is to occur first.

B. Body and chassis structural integrity warranty coverage is 3 YEARS or 50,000 miles, whichever is to occur first. This warranty extends to the mainframe (consisting of side rails, floor cross members, upright supports, roof bows, and side and roof extensions) and parts manufactured by Double K, Inc. that attach to the mainframe. This warranty excludes any and all parts manufactured by anyone other than Double K, Inc.

C. As to the body structure, for a period of 3 YEARS or 50,000 miles, whichever is to occur first.

Body structure is specifically defined as the steel body frame, steel floor frame, exterior side walls, and roof. Excluded from the definition of body structure is the chassis received from the manufacturer, doors, roof vents, paint, bumpers, windows, "spider" gel coat cracks, interior panels and wall coverings, floor coverings, rub rails, relays, switches, and lights.

D. Body and Chassis fatigue warranty coverage is 3 YEARS or 50,000 miles, whichever is to occur first.

E. Major subcomponent systems carry their own warranty. Refer to the component manufacturer for specific coverage.

Exclusions: This Limited Warranty is limited exclusively to the Body and Body Structure and Double K Inc. makes no warranty as to the following:

A. This warranty shall not apply to damage or cost caused by: (1) abuse, misuse, neglect, accident, collision, operation at other than specified design speed or rated capacity, or loading in excess of the gross vehicle load ratings stated on the VIN label; or (2) alteration, modification, or repair outside of the factory specifications made without prior consent of Double K, Inc.

B. Any alteration or modification of the vehicle or unit, any repair made to any portion of the vehicle or unit manufactured by Double K, Inc. without the prior written authorization of Double K, Inc. or any loading in excess of the gross vehicle load ratings stated on the VIN Label voids this warranty.

C. Double K, Inc. warrants only the original, factory paint job on vehicles that have been clear coated or painted with polyurethane paint at the factory for a period of 1 YEAR from the date of manufacture as listed on the VIN sticker. Upon determination of warranty coverage by a Double K, Inc. factory representative, Double K, Inc. will repair or repaint the defective portion of the paint job in whatever manner it determines, in its sole discretion, will best resolve the defect.

D. This paint warranty shall not apply to damage or cost caused by: (1) abuse, misuse, neglect, accident, collision, deterioration, environmental pollution factors, road elements, salt, sand, weather conditions, improper wash solvents, lack of or negligent maintenance, or act of God;

or (2) alteration, modification, repair or repaint made without the prior written consent of Double K, Inc.

E. Any alteration or modification of the paint job on the vehicle or unit, or any repair or repaint of any portion of the vehicle or unit's paint job made without the prior written authorization of Double K, Inc. including but not limited to stripping, removal of lettering, or paint repairs not authorized in writing by Double K, Inc. void this paint warranty.

Remedies: At Double K, lnc.'s option, we will repair, replace or refund the purchase price paid for any Body or Body Structure verified by Double K, Inc. to be defective during the applicable warranty period, provided that:

A. Double K, Inc. receives written notice of any claimed defect during or within sixty (60) days after expiration of the warranty period, which written notice will include the vehicle serial number, date of purchase, and current odometer reading. Send notice to Jesse@hometown-mfg.com "Double K, Inc. Attn: Warranty Department, PO Box 185, 750 Industrial Parkway, Crandon, WI 54520”. An Authorization Form must be completed and approved to begin any work on the unit. Once the Authorization Form is approved, repair work may begin.

Replacement parts will be shipped at this time if necessary. Once repair work is performed and completed, any invoices must be completed and sent to Jesse@hometown-mfg.com or "Double K, Inc. Attn: Warranty Department, PO Box 185, 750 Industrial Parkway, Crandon, WI 54520” before sixty (60) days of completion of repair. The Reimbursement Form will be reviewed and appropriate reimbursement will be paid per factory repair standards. Defective parts may need to be shipped back to Double K, Inc.

B. The original owner makes the defective product available to Double K, Inc. free and clear of all liens and encumbrances.

C. All repairs are performed by Double K, Inc. or an authorized Double K, Inc. dealer, or an alternate service center approved by Double K, Inc. writing in advance.

D. If diagnostic time and/or repair will exceed two hundred dollars ($200) in the aggregate, the original owner must ensure that the repair shop contacts Double K, Inc. (715-301-0149) in advance of any diagnostics or work being performed in order to receive authorization that verifies the defect and authorizes the performance of the remedy elected by Double K, Inc.

Your legal remedies as to Double K, Inc. are limited exclusively to the right to repair, replacement or purchase price repayment.

Limitations:

A. The warranties and remedies set forth above are exclusive and in lieu of all other warranties, remedies, and condition, whether verbal or written, express or implied. Double K, Inc.

specifically disclaims any and all implied warranties, including, without limitation, warranties or merchant ability fitness for a particular purpose. If Double K, Inc. cannot lawfully disclaim implied warranties of merchantability and fitness for a particular purpose is limited in duration to the duration of this warranty. No Double K, Inc. agent, salesperson, dealer, or employee is authorized to make any modification, extension or addition to this warranty.

B. This limited warranty excludes all incidental and consequential damages, including but not limited to, transportation to and from the dealer, repair shop, or Double K, Inc. for warranty service, loss of time, loss of use, loss of revenues, salaries, or commissions, interest and finance charges, lodging, towing charges, bus fares, car rentals, fuel expense, telephone charges, inconvenience and costs of repairing or replacing other property that is damaged due to a defect in the product. Any freight, delivery, or transportation charge to or from the factory or service location is the sole responsibility of the purchaser and is not included in this warranty.

C. This limited warranty extends to the original owner only and is not transferrable.

Each Vehicle we build is assembled using parts from a variety of quality manufacturers who provide their own warranties.

Manufacturers may have policies and procedures on making claims. Be sure to read over your warranties provided in the owner’s manual and owner’s packet and obtain preauthorization before work is performed so you know what is covered.

Below is a sample list of components that may be part of your vehicle:

MAJOR COMPONENT DESCRIPTION PROVIDER

Engine Cummins/General Motors/Ford

Transmission Allison/General Motors/Ford

Axle (Front and Rear) Meritor

A/C Thermo King/MCC/Pro-Air Brake System Meritor Destination Signs Luminator/Transign Door Systems Vapor/A&M Air Compressor Cummins Wheelchair Ramp Ricon/Lift-U/Braun Emission Control System Cummins Air Dryer Haldex Alternator Niehoff Charge Air Cooler EMP/Freightliner Fire Suppression System Kidde Engine Cooling System EMP/Freightliner

All the above listed warranties have stipulations as to how to request warranty repairs and authorizations. Towing is typically excluded. The procedure for warranty repairs is outlined in the next pages. It would be best to always contact Hometown Trolley so that we may help in getting your vehicle repaired in the most prudent way possible.

1. Contact Jesse at Hometown Trolley at Jesse@hometown-mfg.com for technical support, troubleshooting, and/or to request a Warranty Authorization Form to determine whether your repairs will be covered under warranty before any work begins.

a. Complete the Warranty Pre-Authorization Form with a detailed explanation of the problem. Be sure to provide the VIN number, in-service date, mileage, part needed, estimate of repair needed (if a recommended course of action is known), name of the repair facility, and contact information.

2. Send photos if necessary (ex. paint defects)

3. If the Warranty Pre-Authorization Form is approved, you may begin repairs at earliest convenience.

mailto:Jesse@hometown-mfg.com

4. Order replacement or repair parts directly from Hometown Trolley if necessary.

a. All warrantied replacement parts are shipped via UPS Standard Ground Shipping.

b. If expedited shipping is required, the difference in shipping costs will be the customer’s responsibility.

5. Return Merchandise Authorization (RMA) maybe issued for defective parts. Upon receipt of defective part, analysis will be done to validate failure if applicable.

6. Once the repair is complete, send the repair invoices and completed Hometown Trolley Claim

Reimbursement Form to Hometown Trolley’s Warranty Department (Jesse@hometown-mfg.com).

7. Claim Reimbursement Form will be reviewed, and payment will be sent accordingly.

Limitations:

A. Warranty Claims will not be honored without preauthorization.

B. Warranty Claims will be reimbursed according to Warrantied Allotted Times.

Listed below are some helpful phone numbers for assistance with warranty repairs.

Chassis Freightliner Roadside Assistance / 1-800-385-4357

Ford Roadside Assistance / 1-800-241-3673

GM Roadside Assistance / 1-800-862-4389

Bluebird / 1-866-384-2790

HVAC

Thermo King A/C Customer Service / 1-888-887-2202

MCC Customer Service / 1-800-450-2211

Carrier Transport A/C Customer Service / 1-800-255-7382

Trans Air Customer Service / 1-800-673-2446

Pro Air-Act A/C Customer Service / 1-800-338-8544

ADA

Braun Lift Customer Service / 1-800-843-5438

Ricon Corp. Customer Service / 1-800-322-2884

Lift U Customer Service / 1-209-838-2400 ext 285

WARRANTY SUMMARY

Manufacturer Component Warranty coverage Hometown Trolley Streetcar Body structure 3 years/50,000 miles Hometown Trolley Streetcar Chassis structure 3 years/50,000 miles Hometown Trolley Villager Body structure 3 years/50,000 miles Hometown Trolley Carriage Body structure 3 years/36,000 miles Hometown Trolley Mainstreet Body structure 3 years/50,000 miles Hometown coach Body structure 3 years/50,000 miles Hometown Electric system 2 years Ford chassis Chassis components 3 years/36,000 miles Ford chassis Powertrain 5 years/60,000 miles Freightliner chassis Chasssis components 3 year/50,000miles Freightliner chassis Powertrain 3 years/50,000 miles A&M Entrance doors 1 year Vapor Entrance doors Braun ADA lift 3 years/10,000 cycles Ricon ADA lift 1 year Lift u ADA ramp 2 years Lift u ADA step lift 1 year MCC Ducted HVAC 2 years Pro air Defroster/heating/cooling 2 years Luminator LED destination signs 1 year Transign LED destination signs 1 year

Extended Warranty available at additional cost

Ford Chassis Ford Powertrain Freightliner Chassis Freightliner Powertrain Hometown Trolley/Coach Structure visible corrrosion 5 years Hometown Trolley/Coach Structure 5 years

1 year - parts only

WARRANTY REPAIR PREAUTHORIZATION

Hometown Trolley Approval Protocol

DATE:

VEHICLE OWNER INFORMATION REPAIR FACILITY INFORMATION

Company: Company:

Name: Name:

Address: Address:

City, State, ZIP: City, State ZIP:

Phone: Phone:

Email: Email:

VEHICLE YEAR: VIN #: MILEAGE:

DEFECT DESCRIPTION: DATE DEFECT BEGAN:

Submitted by (Vehicle Representative) Date

FACTORY RESPONSE:

Approved by Authroized Hometown Trolley Representative Date

(Describe vehicle defect)

(For office use only)

Repairs intended for reimbursement under factory warranty must be approved before any repair work begins. By obtaining a sigunature for this form from an authorized Hometown Trolley Representative, repair work may begin on the vehicle at the intended repair shop noted below. If repair work is done before being authorized and approved by Hometown Trolley, warranty claim reimbursement will not be granted.

WarrantyReimbursementClaim
P.O.Box185,750IndustrialPKWYCRANDON,WI54520|(P)715-301-0149(F)715-478-5095

Hometown Trolley Claim Protocol

WARRANTY ORDER NUMBER:

DATE:

VEHICLE OWNER INFORMATION REPAIR FACILITY INFORMATION

Company: Company:

Name: Name:

Address: Address:

City, State, ZIP: City, State ZIP:

Phone: Phone:

Email: Email:

VEHICLE YEAR: VIN #: MILEAGE:

REPAIR DESCRIPTION: DATE OF FAILURE:

PART DESCRIPTION QUANTITY UNIT PRICE LINE TOTAL

PARTS TOTAL:

LABOR INCURRED HOURS UNIT PRICE LINE TOTAL

(Maximum hourly rate: $100.00) LABOR TOTAL:

(See maximum allotted times)

TOTAL CLAIM:

Submitted by (Vehicle Representative) Date

(Describe vehicle repairs made)

A warranty repair preauthorization form must be filled out and signed in order for warranty reimbursement to be granted. Warranty Reimbursement claim must be submitted within 10 days of failure and will be subject to void after 60 days.

FACTORY RESPONSE:

Approved by Authroized Hometown Trolley Representative Date

(For office use only)

HOMETOWN TROLLEY WARRANTY START FORM

Double K, Inc.

750 Industrial Parkway

Crandon, Wisconsin 54520

E-mail to: donek@hometown-mfg.com

This signed form Must be returned to Double K, Inc. Warranty Dept. Before the Double K, Inc. Limited Warranty will be in affect.

UNIT INFORMATION

Chassis VIN # ____________________________

In-Service Date ____________________________

Mileage at Delivery ____________________________

DEALER INFORMATION

Name _____________________________

Address _____________________________

Authorized Selling Representative _____________________________

PURCHASER (End User Information)

Company Name ______________________________

Address ______________________________

Telephone Number ______________________________

My signature on the line below represents acknowledgement that I am authorized by my company to

Enter into this agreement and the receipt of the vehicle herein described.

I further certify that I have read and agree to the terms and conditions of the Double K, Inc. Limited

Warranty. I also understand that my warranty will not be valid until this form is signed and returned to Double K, Inc.

End-User Signature ______________________________

Name (Printed) ______________________________

Date ______________________________ mailto:donek@hometown-mfg.com

HM012019 Printed in USA

Chassis
HVAC
ADA

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