Dynamic Lifecycle Contact Information.docx
DOCX document 22 KB Posted
- Attached to
- Recycling of Electronic Waste â Statewide Use
- Contract number
- 505ENT-O24-ELECRECYCLE-00
- Issued by
- Wisconsin
About this file
This document is a vendor contact information guide for Dynamic Lifecycle, outlining the support roles and responsibilities for managing state and local contract relationships. The document identifies key personnel including Corporate Sales Executive Alex Welter, Client Experience Manager Jason Klinkner, and Corporate Services Director Ashley Foreman, along with a Customer Experience Team accessible via orders@thinkdynamic.com. The document does not specify particular states, agencies, or jurisdictions but appears to serve as a general reference for customer relationship management across Dynamic Lifecycle's government contract portfolio.
The services covered under these contracts include lease return, redeployment and donation services for equipment, along with logistics coordination for transporting equipment from client facilities to processing locations. The support structure encompasses program performance monitoring, service expansion and modification consultation, account support with specialized reporting, issue resolution with SLA adherence, settlement and business reporting, order processing, and contract management including negotiation of terms and renewals. The document does not contain specific pricing terms, contract amounts, or option period details, instead focusing on the operational framework and personnel responsible for contract execution and customer relationship management.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Complete Price List - 10.12.23.xlsx | XLSX spreadsheet | |
| RFB 28406-SM.pdf | ||
| Dynamic Lifecycle Contract.docx.pdf | ||
| Electronic Recycling Quick Guide.docx | DOCX document | |
| Regency_Technologies_Contract.docx.pdf |
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Text version
VENDOR SUPPORT ROLES
Corporate Sales Executive:
Name: Alex Welter Email: AWelter@thinkdynamic.com
Responsibilities:
Program Performance Ensures the overall performance of services contracted with customer, are aligned with customer’s requirements/expectations. Regularly communicates with account management to understand quality and timeliness of serviced performed. Conduct reoccurring business reviews with customer to review performance and effectiveness of all services contracted.
Service Expansion & Modification Regularly communicates with customer to understand the current and future needs of their business, and to align these specific needs with available services.
Customer Experience Team:
Email: orders@thinkdynamic.com
Responsibilities:
Account Support Manages the Customer’s operational relationship with Vendor by providing outstanding service and support to Customer. The account manager independently performs specialized reporting, provides a high level of personalized service and applies an in-depth knowledge of Provider’s service offerings to support the Customer relationship.
Issues resolutions:
The account manager is accountable for the successful resolution of Customer issues. The account manager is responsible for tracking and managing Customer issues and strictly adhering to all SLAs.
Settlement / Business reporting Completes job settlements and follow through with Finance to ensure accurate service fee invoicing. Provides additional reporting as requested from Customer.
Order processing Responsible for creating / processing jobs and orders to support lease return / redeployment and donations orders.
Logistics Coordination Receipt and coordination of all requests related to the transportation of equipment from client facilities to Vendor’s processing locations.
Client Experience Manager:
| Name: | Jason Klinkner |
| Email: | Jklinkner@thinkdynamic.com |
Responsibilities:
Account Support Responsible for ensuring adequate and holistic account support for entire customer base.
Performance Escalation & Resolution Responsible for unresolved and/or escalated performance issues and/or business needs related to account support, conflict resolution, reporting and order processing.
Corporate Services Director:
Name: Ashley Foreman Email: Aforeman@thinkdynamic.com
Responsibilities:
Performance Escalation & Resolution Responsible for unresolved and/or escalated performance or business needs related to account support, conflict resolution, reporting and order processing.
Contract Management/Negotiation:
Responsible for the review and negotiation of all contractual agreements, their terms, service structure and renewals. Supports sales executives in the alignment of services and pricing specifically related to each individual customer relationship.
File details come from the government source that posted it. Updated .