DOL121RP21394 W.DOC

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE 1605

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS

EMERGING SMALL

BUSINESS

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 3/2005)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 83

24-111A-3459

DOL121RP21394

3 Feb 2012 Keith L. Rhodia E-Mail:Rhodia.Keith.L@dol.gov 202-693-7195 16 March 2012, 3PM OASAM Office of Procurement Services U. S. Department of Labor

RM S4307

200 Constitution Ave., NW Washington DC 20210

X 541513 $25.0M

NET 30

N/A X COTR: Mrs Renee Evans U. S. Department of Labor S-5206 200 Constitution Ave., NW Washington DC 20210 OASAM Office of Procurement Services U. S. Department of Labor

RM S4307

200 Constitution Ave., NW Washington DC 20210 Employment & Training Administration Accounting Office N-4702

US DEPARTMENT OF LABOR

200 CONSTITUTION AVENUE, NW

WASHINGTON DC 20210

See CONTINUATION Page See CONTINUATION Page X X

KEITH L. RHODIA

Contracting Officer

ATTENTION: ALL OFFERORS

The Government may select between 1(one) and 3(three) 8(a) contractors for contract award.

The contractor shall provide IT services as specified in the Statement of Work. Individual Task Orders will be fully funded.

The aggregate funded amount of this IDIQ shall not exceed $(To be determined).

The anticipated period of performance is: 1 April 2012 to 31 March 2017.

B.1 PRICE/COST SCHEDULE

Base Period 1 April 2012 – 31 March 2013

Base Period

FTE

Labor Rate Hours Total Cost Senior Communication Engineer 19,200.00 Senior Network Engineer 19,200.00 Senior Project Manager 11,520.00 Expert Network Engineer 19,200.00 Expert LAN Administrator 19,200.00 Senior Database Administrator 19,200.00 Senior ColdFusion Administrator 19,200.00 Senior UNIX Systems Administrator 19,200.00 Data Center Manager 3,840.00 Senior Share Point Administrator 7,680.00 Senior Technical Writer 15,360.00 Senior Personal Computer Specialist 19,200.00 Support Technician 23,040.00 IT Training Specialist 11,520.00 Personal Computer Specialist 30,720.00 Sub-total 69,120.00 ODC (travel, materials & training), 24/7 Data Center Afterhours Coverage, Total (Not to Exceed)

$10,000.00 Grand Total

Base Period 1 April 2012 – 31 March 2013

Base Period - Overtime

FTE

Labor Rate Hours Total Cost Senior Communication Engineer

80.00 Senior Network Engineer

80.00 Senior Project Manager

80.00 Expert Network Engineer

80.00 Expert LAN Administrator

80.00 Senior Database Administrator

80.00 Senior ColdFusion Administrator

80.00 Senior UNIX Systems Administrator

80.00 Data Center Manager

80.00 Sub-total

720.00

Contract Period 1 1 April 2013 – 31 March 2014

Contract Period 1

FTE

Labor Rate Hours Total Cost Senior Communication Engineer 19,200.00 Senior Network Engineer 19,200.00 Senior Project Manager 11,520.00 Expert Network Engineer 19,200.00 Expert LAN Administrator 19,200.00 Senior Database Administrator 19,200.00 Senior ColdFusion Administrator 19,200.00 Senior UNIX Systems Administrator 19,200.00 Data Center Manager 3,840.00 Senior Share Point Administrator 7,680.00 Senior Technical Writer 15,360.00 Senior Personal Computer Specialist 19,200.00 Support Technician 23,040.00 IT Training Specialist 11,520.00 Personal Computer Specialist

30,720.00 Sub-total 69,120.00 ODC (travel, materials & training), 24/7 Data Center Afterhours Coverage, Total (Not to Exceed)

$10,000.00 Grand Total

Contract Period 1-Overtime 1 April 2013 – 31 March 2014

Overtime

FTE

Labor Rate Hours Total Cost Senior Communication Engineer

80.00 Senior Network Engineer

80.00 Senior Project Manager

80.00 Expert Network Engineer

80.00 Expert LAN Administrator

80.00 Senior Database Administrator

80.00 Senior ColdFusion Administrator

80.00 Senior UNIX Systems Administrator

80.00 Data Center Manager

80.00 Sub-total

Contract Period 2 1 April 2014 – 31 March 2015

Contract Period 2

FTE

Labor Rate Hours Total Cost Senior Communication Engineer 19,200.00 Senior Network Engineer 19,200.00 Senior Project Manager 11,520.00 Expert Network Engineer 19,200.00 Expert LAN Administrator 19,200.00 Senior Database Administrator 19,200.00 Senior ColdFusion Administrator 19,200.00 Senior UNIX Systems Administrator 19,200.00 Data Center Manager 3,840.00 Senior Share Point Administrator 7,680.00 Senior Technical Writer 15,360.00 Senior Personal Computer Specialist 19,200.00 Support Technician 23,040.00 IT Training Specialist 11,520.00 Personal Computer Specialist

30,720.00 Sub-total 69,120.00 ODC (travel, materials & training), 24/7 Data Center Afterhours Coverage, Total (Not to Exceed)

$10,000.00 Grand Total

Contract Period 2 Overtime 1 April 2014 – 31 March 2015

Overtime

FTE

Labor Rate Hours Total Cost Senior Communication Engineer

80.00 Senior Network Engineer

80.00 Senior Project Manager

80.00 Expert Network Engineer

80.00 Expert LAN Administrator

80.00 Senior Database Administrator

80.00 Senior ColdFusion Administrator

80.00 Senior UNIX Systems Administrator

80.00 Data Center Manager

80.00 Sub-total

Contract period 3 1 April 2015 – 31 March 2016

Contract Period 3

FTE

Labor Rate Hours Total Cost Senior Communication Engineer 19,200.00 Senior Network Engineer 19,200.00 Senior Project Manager 11,520.00 Expert Network Engineer 19,200.00 Expert LAN Administrator 19,200.00 Senior Database Administrator 19,200.00 Senior ColdFusion Administrator 19,200.00 Senior UNIX Systems Administrator 19,200.00 Data Center Manager 3,840.00 Senior Share Point Administrator 7,680.00 Senior Technical Writer 15,360.00 Senior Personal Computer Specialist 19,200.00 Support Technician 23,040.00 IT Training Specialist 11,520.00 Personal Computer Specialist 30,720.00 Sub-total 69,120.00 ODC (travel, materials & training), 24/7 Data Center Afterhours Coverage, Total (Not to Exceed)

$10,000.00

Contract Period 3 Overtime 1 April 2015 – 31 March 2016

Overtime

FTE

Labor Rate Hours Total Cost Senior Communication Engineer

80.00 Senior Network Engineer

80.00 Senior Project Manager

80.00 Expert Network Engineer

80.00 Expert LAN Administrator

80.00 Senior Database Administrator

80.00 Senior ColdFusion Administrator

80.00 Senior UNIX Systems Administrator

80.00 Data Center Manager

80.00 Sub-total

Contract period 4 1 April 2016 – 31 March 2017

Contract Period 4

FTE

Labor Rate Hours Total Cost Senior Communication Engineer 19,200.00 Senior Network Engineer 19,200.00 Senior Project Manager 11,520.00 Expert Network Engineer 19,200.00 Expert LAN Administrator 19,200.00 Senior Database Administrator 19,200.00 Senior ColdFusion Administrator 19,200.00 Senior UNIX Systems Administrator 19,200.00 Data Center Manager 3,840.00 Senior Share Point Administrator 7,680.00 Senior Technical Writer 15,360.00 Senior Personal Computer Specialist 19,200.00 Support Technician 23,040.00 IT Training Specialist 11,520.00 Personal Computer Specialist 30,720.00 Sub-total 69,120.00 ODC (travel, materials & training), 24/7 Data Center Afterhours Coverage, Total (Not to Exceed)

$10,000.00 Grand Total

Contact Period 4-Overtime 1 April 2016 – 31 March 2017

Overtime

FTE

Labor Rate Hours Total Cost Senior Communication Engineer

80.00 Senior Network Engineer

80.00 Senior Project Manager

80.00 Expert Network Engineer

80.00 Expert LAN Administrator

80.00 Senior Database Administrator

80.00 Senior ColdFusion Administrator

80.00 Senior UNIX Systems Administrator

80.00 Data Center Manager

80.00 Sub-total

B.2 DELIVERY SCHEDULE

SHIP TO : Employment & Training Administration.

US Department of Labor 200 Constitution Avenue, NW Washington, DC 20210 MARK FOR: Rene Evans

B.3 GENERAL

In accordance with issued Task Orders (TOs), the Contractor shall provide all management, supervision, labor, necessary to perform information technology support services on an Indefinite-Delivery-Indefinite-Quantity basis. Task Orders may be Labor-Hour (LH), and Firm-Fixed Price (FFP) in accordance with Federal Acquisition Regulation (FAR) Part 16.5.

B.4 CONTRACT PERIODS

The term of this Indefinite-Delivery-Indefinite-Quantity (IDIQ) contract with a 5 Year period of performance exclusive of options. This is not a multi-year contract as defined in FAR Part 17.1.

B.5 TASK ORDER PRICING

All task orders will be priced in accordance with the pricing set forth in section B-1 “Price Schedule.” The labor rates in this section reflect the fully-burdened rates for each labor category and will apply to all direct labor hours.

Other Direct Costs. ODCs consist of materials and subcontractor (other than labor) related costs. The cost of general-purpose items required for the conduct of the Contractor’s normal business operations will not be considered an allowable ODC in the performance of task orders under this contract. Profit is not allowed on ODCs under a LH type task order.

B.7 CONTRACT MINIMUM AND MAXIMUM QUANITITIES

Pursuant to FAR 52.216.22, Indefinite Quantity, the contract minimum and maximum is specified below.

B.8 CONTRACT MINIMUM

The Government agrees to order a guaranteed contract minimum of $2,500.00 to provide the required services for the period of performance of the initial task order.

B.9 CONTRACT CEILING PRICE

The Government may order additional quantities of services up to and including the contract maximum $(To be determined) for the period of performance of this contract.

DOL121RP21394

SECTION C – Statement of Work

PART 1

GENERAL INFORMATION

1.0 BACKGROUND INFORMATION

The Office of Information Systems and Technology (OIST), under the direction of the Office of Financial and Administrative Management within the Department of Labor requires local /wide area network (LAN/WAN), IT communications, Web, database, Unix and Help Desk support services to support its IT vision for the Department of Labor as well as support and enhance its mission and IT service delivery.

The contract award is intended to provide, a full range of specialized information technology services required to meet the Employment and Training Administration (ETA)-OIST responsibilities, while complying with applicable laws, regulations and procedures. The offeror shall furnish the subject matter experts with proven experience in managing a Center of Excellence, leading enterprise changes, managing complex projects, running high paced network operations centers, administering complex Information Systems within a heterogeneous enterprise environments, leading cyber security programs, and effectively delivering common end user services.

ETA-OIST’s IT stance is to incorporate emerging technologies that will allow it to continue to architect and manage IT services, maintain a high level of customer satisfaction by maximizing automation, efficiencies, and cost savings. Throughout the life of this contract, the offeror is encouraged to continuously seek ways to incorporate innovative and emerging technologies, within the confines of the Federal Enterprise Architecture framework as applied within DOL, which will, in the most economic and efficient manner, improve system and mission performance.

The ETA-OIST is composed of 3 functional areas which provide a network operations, application infrastructure, and customer support services to its customers.

file_0.vsd Name Title

Assistant Secretary for Employment and Training Administration

Administrator Office of Financial Administration and Management

Director Office of Information System and Technology

Network Operations Team

Application Infrastructure Support Team

Customer Support Team (Help Desk)

Division Chief thumbnail_0.emf thumbnail_1.wmf

Network Operations Team within ETA-OIST provides LAN/WAN support to National and Regional locations. Its core competencies are: Email, Disaster Recovery, DNS, and Core Network Infrastructure Support.

Application Infrastructure Support Team: This Team focuses on maintaining and supporting the Enterprise Application and Web Hosting, hardware platform and infrastructure (such as, Oracle, ColdFusion, UNIX, and etc.).

Customer Support Team (Help Desk) provides services for troubleshooting IT hardware and software related issues in the agency. The Team manages the software inventory and licensing requirements as well as providing IT training.

1.1 OBJECTIVES

The purpose of this solicitation is to award a contract to an IT service provider to furnish a full range of end-user support services (Tier-1 and Tier-2), Data Center management services, specialized IT support services, IT system administration, system engineering, and program and project management. This includes services such as (not listed in any particular order):

Help Desk support services (in the areas of access control, hardware and software support, technical support, training, software inventory and technology library, management, notebook/laptop/docking station management, media sanitization support), Technical writer (edit/develop documentation, file management)

Quality assurance, Total quality management, Service strategy, design, operation, and continuous improvement, Change management, Configuration management, Release and deployment management, Problem management, Service requests, Incident management, Incident response, IT operations management, Assets management, Cost benefit analysis, Business continuity, Customer service and liaison, Desktop and mobile management, Data center management, which includes but it is not limited to:

Preventive maintenance, Proactive monitoring, On-call maintenance, As well as future services associated with the growth of the ETA-OIST’S core competencies.

The Statement of Work (SOW) reflects current ETA-OIST infrastructure and services needs, allowing offerors to propose and price a technical approach to known requirements.

It is anticipated that new federal laws and initiatives may shift the direction of DOL resulting in a change of service requirements. ETA-OIST will follow the procurement process to establish new task orders, or modify existing task orders to support the execution of the new requirements

DOL and ETA-OIST Strategic Goals

OFAM is the administrative and management branch of DOL/ETA, which provides direct support to the Assistant Secretary of Labor and Program Offices within ETA.

The DOL’s Strategic Goals for 2012-2016 target the Secretary of Labor’s vision: “Good jobs for everyone”. As depicted in the figure below, the five (5) strategic goals are:

Prepare workers for good jobs and ensure fair compensation

Ensure workplaces are safe and healthy Assure fair and high quality work-life environments Secure health benefits and, for those not working, provide income security Produce timely and accurate data on the economic conditions of workers and their families http://www.dol.gov/_sec/stratplan/2010/vision-2010.pdf" http://www.dol.gov/_sec/stratplan/2010/vision-2010.pdf (Final version published in July 2010) file_1.emf file_2.wmf

Information Technology (IT) has become a critical enabling resource for providing the tools to federal workers to enhance their productivity, measure program performance and results, reduce administrative burden, and increase accessibility between the government and the public. Demands for technology services continue to increase, as DOL strives to meet its internal strategic goals that allow the success in completing the DOL’s Strategic Goals and the President’s Management Agenda (PMA).

The DOL and ETA-OIST has defined the following Technical Strategic Goals for the upcoming fiscal years, and the contractor shall support the ETA-OIST in defining, designing, and implementing solutions that successfully attain these goals:

DOL Technical Strategic Goals Desktop Optimization (Migration to Windows 7, Office 2010, and Virtual desktop computing) IPv6 public facing support and Voice over IP Secured Domain Name Services (a.k.a. DNSSec) Trusted Internet Connection Data Center optimization and virtualization

ETA-OIST Technical Strategic Goals Establish sound and effective Service Level Agreements (SLAs) between ETA-OIST and supported customers Where applicable, migrate IT services into a cloud computing environment in order to reduce the Total Cost Ownership (TCO) and increase our flexibility, control, efficiency, resiliency, and manageability and operational agility of the IT services delivered to our end user community Embrace the Presidential mandates of “Transparency and Accountability” and “Open Government” Enable a “Green Data Center” in areas such as energy efficiency and virtualization of emerging technologies to improve data center efficiency, IT service delivery and business productivity

ETA-OIST’s Business Objectives

ETA-OIST’s business objectives are articulated in the following list:

Enhance and Enable the ETA-OIST Mission and Goals Comply without exception with federal guidelines (OMB Mandates, Presidential Management Agenda, Green Initiatives, Federal Enterprise Architecture, Recovery Act, etc.).

Deliver to all ETA-OIST customers, a flexible, responsive platform of IT services that can be accessed from anywhere in the enterprise and provides value-added tools and capabilities for accomplishing the DOL core missions.

Increase Organizational Efficiency Improve project management practices

Consolidate where it makes sense, the enterprise IT support and infrastructure services into an infrastructure that is integrated, cost-efficient, streamlined, responsive to change, proactive and ensures maximum continuity in its mission critical operations. Coordinate effectively with the DOL IT agencies to ensure operational continuity and clear performance accountability.

Leverage Existing DOL IT Operating Environment To the maximum extent practicable, leverage and incorporate existing DOL systems and assets into new and modified IT solutions to promote cost efficiency, schedule responsiveness and optimize performance.

Enhance the Customer Experience Produce and promote ETA identity that conveys a common “look and feel” and is consistently sustained and scaled through a common set of high quality, repeatable IT processes throughout the organization.

Capitalize on Industry Best Practices and Innovation Research, recommend and implement industry best practices, standards and innovation while ensuring compliance with applicable Federal and DOL policies and regulations.

Provide IT service delivery and management following the Information Technology Infrastructure Library (ITIL) support framework.

Provide Project Management support based on Project Management Institute (PMI) best practices and methodologies.

Support for Future Initiatives and Evolutions Ensure an active and viable partnership between various federal and contractor staff within ETA-OIST in anticipating and responding to future initiatives and technology evolutions that will position the ETA-OIST as being recognized as the provider of choice for progressive, technologically advanced information system solutions.

Provide leadership for effective strategic and tactical planning in the use of technology.

Take steps to pro-actively transition cost demanding and critical infrastructure services into cloud computing.

Resource Management Improve resource management methodologies to enhance the ability to efficiently utilize the matrixed staff to address priorities between the Operations and Maintenance (O&M) initiatives and project related tasks. Strong resources management skills will be required to maximize resource availability and enable Level of Effort (LoE) and schedule estimating.

PERIOD OF PERFORMANCE

The period of performance shall be a term of five (5) years exclusive of options.

1.3 QUALITY CONTROL

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this SOW. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Quality Control Plan (QCP) shall be delivered to the Government before start of contract performance. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QCP system.

1.3.1 RECOGNIZED HOLIDAYS

The contractor is not required to perform services on the following holidays:

1.3.2 HOURS OF OPERATION

The contractor is responsible for conducting business between the hours of 6:00 a.m. and 7:00 p.m.; however, in no event will Contractor’s personnel be allowed to report for work prior to the arrival of Government personnel. Contractor is not required to have staff on-site at 6:00am unless directed by the Contracting Officer. Normal business hours are Monday through Friday 8:00AM to 5:30PM, except for Federal holidays, or when the Government facility is closed due to local or national emergencies, administrative closings or other Government directed facility closings. The contractor will not be reimbursed when the government facility is closed for the above reasons. The work day consists of eight (8) hours per day covering the core hours of 9:30AM to 3:00PM. Work hours outside the normal workday and administrative workweek, if needed; require advance approval from the contracting officer’s technical representative. Contractor’s personnel shall be present for work within the normal workday and administrative workweek unless prior approval has been granted for leave/vacation or other excused absence (i.e., sick leave).

In the event the project takes more than the normal work hours to complete during any given work week, only approved overtime is allowed at the discretion of the Contracting Officer (CO). This approval must be in writing prior to the performance of any overtime worked by the service provider unless during an emergency. During emergencies the request to work overtime can be done verbally, and the formal request must be submitted within 48 hours after the emergency.

The contractor shall at all times maintain an adequate work force to provide for the uninterrupted performance of tasks defined within this statement of work. When hiring Contractor personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential. For all Contractor positions filled, anytime an employee misses more than five (5) consecutive days of work, the Contractor must notify the Contracting Officer’s Technical Representative (COTR) and, if necessary, provide a backfill for that vacant position.

In the event it becomes necessary to utilize overtime, it shall be negotiated and approved in writing by the Contracting Officer prior to incurring overtime costs.

Work performed by an individual in excess of the monthly government allowable billable hours are considered to be overtime, provided that the individual performed the work under this contract, performed the work in one of the labor categories in the final Schedule of the contract, and the individual is non-exempt from the Fair Labor Standards Act.

Overtime work shall fall within the domain of minimum-maximum hours for the appropriate labor category as set forth in the final Schedule of the contract. In no event shall the total amount of overtime work authorized under this contract for a one year contract period exceed 25% of the total of all non-overtime work performed.

Overtime for non-exempt persons working in the labor categories of this contract will not be permitted without the prior written approval of the Contracting Officer.

When a non-exempt individual is authorized by the Contracting Officer to work overtime in a labor category, the Government will pay the Contractor an overtime rate for the overtime services performed by that individual. The overtime rate will be equal to the regular time rate plus fifty percent of the direct labor component in the regular time rate of that labor category. The direct labor component is limited to the direct labor rate, FICA, State Unemployment Tax and Federal Unemployment Tax.

1.3.3 PLACE OF PERFORMANCE:

The work to be performed under this contract will be performed at a minimum at the work sites noted with Ö. The Work Sites not identified with a Ö are not initially required; however, future business needs may require doing so. To that extent, the Government will issue specific task orders.

Required Work Site Name/Location Number of Users National Office Ö US Department of Labor

ETA-OIST

200 Constitution Avenue, NW Room S-5206 Washington, DC 20210

Regional Offices* Ö Boston, MA Ö Philadelphia, PA Ö Atlanta, GA Ö Dallas, TX Ö Chicago, IL Ö San Francisco, CA Office of Foreign Labor Offices Ö Prevailing Wage Determination Center – Washington, D.C.

Ö OFLC National Processing Center – Atlanta, GA Ö National Processing Center – Chicago, IL Job Corps Office Ö Arlington,VA Total Number of Users (Approx.)

1,668

Work will be accomplished at DOL/ETA and at the contractor organization if appropriate to accomplish tasks and deliverables.

The contractor employees shall be responsible for ensuring the operational state of the ETA network, known as the General Support System (GSS). This includes, but is not limited to Help Desk and backup/restore support; data communications and local/wide area network support; Web, database, e-mail, and UNIX administration; Data Center management; training; and software inventory management. The GSS provides data communications and office automation capabilities for ETA organizations in its entirety that are located in the national area as well as the six regional locations and two National Processing Center for the Foreign Labor Certification Program, it is essential that staff perform these services onsite to avoid a lapse in response time. Given that data communications enable users to maintain and use their e-mail, Internet, and Intranet services, it is imperative that the vendor’s personnel perform their duties onsite to handle problems to ensure continuity of operations of network resources.

However, when appropriate and approved by the COTR, the service provider’s employees will be allowed to work remotely to:

access essential network operating systems and protocols, local and wide area network connectivity provide maintenance of current systems, applications and web-enabled application development gain remote access to the Colorado Building, DR site, Regional offices, COOP site participate in pandemic exercises

In addition, the GSS enables users to access the major applications (e.g., Unemployment Insurance Database Management System, E-Grants System, Foreign Labor Certification System, etc.) of the Employment & Training Administration and other services, such as home directories and remote access, on the local area and wide area networks, it is essential for staff to be onsite to provide timely action to end-user issues. It is essential for the service provider’s employees perform the required work at DOL/ETA main headquarters located in Washington, D.C. be on-site to provide service to ETA’s 1600+ internal and 10 million external stakeholders in order to ensure 98% uptime of mission critical resources and to ensure the agency is able to accomplish its IT mission and business needs.

Some local and long distance traveling will be required by the service provider to the Colorado Building, DR site, COOP site, National Processing Centers, and Regions. Also, participate in LAN Manager’s conferences in various locations.

TO/FROM LOCATION

NUMBER OF TRAVELERS

NUMBER of Trips/ DURATION OF TRIPS DR Site – Atlanta/200 Constitution Avenue, N.W., Washington, D.C.

4/3 days National Processing Centers (Chicago & Atlanta)/200 Constitution Avenue, N.W., Washington, D.C.

6/2 days Regions (Boston, Philadelphia, Atlanta, Chicago, Dallas, San Francisco)-Washington/200 Constitution Avenue, N.W., Washington, D.C.

3/4 days LAN Manager Conference (location-Unknown)/200 Constitution Avenue, N.W., Washington, D.C.

1/5 days Prevailing Wage Determination (OFLC Site) Colorado Building 1341 G Street NW Washington, DC 20210 4/4 days Job Corps Site 2101 Wilson Boulevard Arlington, VA 4/4 day

1.3.4 TYPE OF CONTRACT: The government anticipates award of a Labor-Hour/IDIQ Contract. The Contracting Officer reserves the right at anytime to issue Firm-Fixed Price orders.

1.3.5 Contractor employees shall be paid at the labor rate(s) designated by the labor category to which he or she is assigned according to the specific task order. In no event shall an individual be assigned or billed at a labor rate higher than that for which he/she has been contractually approved. The labor rates herein shall not be adjusted without the written approval of the contracting officer.

1.3.6 SECURITY REQUIREMENTS: Contractor staff is required to conform to DOL's security and privacy requirements as described below.

1.3.6.1 The Contractor shall comply with the Computer Security Act of 1987. All products and deliverables developed under this SOW shall comply with DOL Computer Security guidelines and the guidelines contained in OMB Circular A-130. All Contract staff working in DOL office space and/or using the DOL LAN/WAN and computer systems to perform duties under this SOW will agree, sign and fully comply with the DOL Rules of Behavior for Computer Use and a Non-disclosure Agreement. Contractor staff with system administrator permission will agree, sign and fully comply with DOL Rules of Behavior for System Administrators and Segregation of Duties. A copy of each signed and witnessed Non-Disclosure agreement shall be submitted to the COTR prior to the employee performing any work under any task order.

1.3.6.2 The Contractor will be responsible for ensuring compliance by its employees with the security regulations of DOL and other Government installations or Contractor facilities where work is performed under this Contract. This includes the safekeeping and display of a Government-provided photo ID badge for employees of the Contractor and any subcontractors while these employees are in federally owned or leased property as described in Section 1.3.5, Place of Performance. The Contractor will ensure the security of all DOL property, building ID badges, key cards and standard keys issued to Contractor staff. For employees leaving the project permanently or for an extended period of time, the Contractor will return to the COTR all badges, property, key cards, parking placards, and keys the same day the employees leave the project.

1.3.6.3 Background Investigations

The ETA’s National General Support System’s data and work environment are considered sensitive but unclassified. DOL is required under the Homeland Security Presidential Directive (HSPD) 12 “Policy for a Common Identification Standard for Federal Employees and Contractors” to perform a background investigation on all contract staff. The offeror shall complete (at their own expense) and submit the National Agency Check with Inquiries (NACI) results to the COTR for review prior to hiring any contract staff. The COTR will make an initial determination based on the NACI results.

Depending on the role and sensitivity, contract staff will undergo a Minimum Background Investigation (MBI) or a Background Investigation (BI) which are conducted through the Office of Personnel Management. An investigation will be conducted for all Contractor staff assigned to this Contract. Contractor staff will be required to provide two forms of acceptable identification as required in Form I-9: Employee Eligibility Verification, provide a current photograph, and be finger-printed. Successful clearance is required for an employee to continue working under this Contract.

Per the PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL clause of the Federal Acquisition Regulation (FAR 52.204-9), which is incorporated into this IDIQ and task orders issued under it.

1.3.6.3.1 The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

1.3.6.3.2 The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have physical access to a federally-controlled facility or access to a Federal information system.

1.3.6.4 Privacy Portions of information disclosed during the performance of this task are protected by the provisions of the Privacy Act of 1974; therefore, all personnel assigned to this Contract are required to take proper precautions to protect the information from disclosure.

1.3.6.6 Commitment to Protect Sensitive Information

The Contractor shall not copy, release, publish, or disclose sensitive information to unauthorized personnel, and shall protect such information in accordance with provisions of the following laws and any other pertinent laws and regulations governing the confidentiality of sensitive information: 18 U.S.C. 641 (Criminal Code: Public Money, Property or Records)

1.3.6.7 Required Security Training

All DOL employees and contractors must receive security awareness training prior to being given access to DOL systems and periodically thereafter as required by DOL security policies. The contractor employees are required to take annual DOL Information System Security Awareness Training. Also, contract staff will be required to successfully complete role-based training. Personnel with significant security responsibility include those positions which have a direct impact on the implementation and effectiveness of security controls. These include Project Managers, Computer Systems Analysts, Computer Programmers, Computer Program Managers, Web Designers, Database Analyst, Help Desk Support Analyst, Production Support Manager, and others with similar roles and access to systems. These personnel must attend information technology security and technical training using course materials appropriate to their role annually. The level of and number of hours for training will be driven by their role as established by DOL.

The contractor shall ensure all individuals that are providing services receive training in the performance of their job. The contractor’s employee(s) shall maintain current skill(s) and shall provide proof of training, such as certificate(s) or certification(s) for training to ETA.

1.3.7 SPECIAL QUALIFICATIONS

The contractor is responsible for ensuring all employees possess and maintain current certifications (e.g., Microsoft Certifications, ITIL Certifications, PMP Certifications, Quality Assurance, System Engineering Certifications, Storage Area Network Certifications, Dell Certifications, any other required certification, etc.) during the execution of this contract as specified for the position.

The offeror shall have the following certification at the time of contract award: The offer must have Capability Maturity Model Integration Level 2 for Services (CMMI-SVC) to be eligible for contract award. The offeror shall have a Standard CMMI Appraisal Method for Process Improvement (SCAMPI) Class A CMMI Appraisal against the CMMI-SVC Level 2 Maturity level criteria.

1.3.9.1 SUPPORT PERSONNEL

The contractor shall provide personnel, not considered Key Personnel. These contract staff members shall possess the required knowledge, skills, qualifications and recent experience for the support function associated with the position. If a certification is required in order to successfully and efficiently perform the support function, the contractor shall be responsible to fill the position with a qualified staff member, without affecting the performance of the contract. All Support Personnel shall have good oral and written communications skills, and soft skills (interpersonal abilities and personal attributes). All Support Personnel must undergo and successfully attain and maintain a background investigation as detailed in section 1.3.6 Security Requirements. Support personnel qualifications, duties and experience are located in Section H of the RFP.

1.3.11.2.2 Housekeeping Practices. All Contractor employees (Key personnel and non-key personnel) shall maintain work areas and occupied spaces, on Government facilities, in a neat, clean, and orderly condition. The Contractor shall follow the ETA-OIST policies and procedures for Property Management and Personally Identifiable Information (PII).

1.3.11.2.3 Removing Employees for Misconduct, Security Reasons, or Performance. The Government may, at its sole discretion, direct the contractor to remove any contractor employee from U.S. Department of Labor facilities for misconduct, security reasons, or performance. Removal does not relieve the Contractor of the responsibility to continue providing the services required under any Contract awarded. The Contracting Officer will provide the contractor with a written explanation to support any request to remove an employee.

1.3.11.2.6 Telework/Remote Work. One of the major benefits of telework is the ability to continue working at an alternate worksite in order to maintain the continuity of the Government operations during emergency situations. Emergency situations are defined as severe weather conditions that may prevent contractor staff members from commuting to the Place of Performance, Acts of God, war, worksite listed in section 1.3.5, Place of Performance being shutdown, activation of DOL’s contingency plan, Pandemic Flu. Telework is permissible to the degree required by an emergency, as defined above; and/or under limited circumstances, as determined by the Contractor and approved by the COTR. However, in no event may telework interfere with the performance of work requirements and the Government, in its sole discretion, has the right to prohibit telework should it be found to be interfering with responsibilities under the IDIQ and/or task orders issued pursuant to it.

The Government will not consider any personal costs incurred during the telework (i.e., Internet Service Provider fees, telephone line, utilities, meals, lodging, etc.) as Other Direct Costs.

Remote/Off-site Work Requirements: This information technology service contract is determined to be essential and mission critical to the ongoing successful operations of the DOL/ETA network in the event of a Continuity of Operation Plan (COOP), Contingency Plan (CP), Disaster Recovery Plan (DRP), and Incident Response Plan (IRP) activation; Pandemic Influenza outbreak, Severe Acute Respiratory Syndrome (SARS) outbreak, biomedical emergency or other catastrophic event (such as email, Internet, application, infrastructure, enterprise storage, or Data Center outages) preventing employees from working normally at their designated offices and/or requiring ongoing Government operations from off-site locations. Accordingly, all performance under this Contract shall continue without delay, interruption or disruption under an agreed upon time in the COOP, CP, DRP, and IRP. However, when appropriate and approved by the COTR, the service provider’s employees may be allowed to work remotely.

In the event of a Pandemic Influenza outbreak, SARS outbreak, biomedical emergency or other catastrophic event, the service provider hereby agrees to continue to maintain performance under the COOP, CP, DRP, and IRP of this Contract at a 50% level, hereafter referred to as a "modified performance level", throughout the duration of the event, or until such time as DOL/ETA, at its discretion, as ordered by the Contracting Officer and directed by the COTR, determines the “modified performance level” to be necessary, whichever is later. If recovery of systems cannot be done remotely, at the approval of the COTR, the contractor must come on site.

Terms and conditions of the COOP, CP, DRP, and IRP at the "modified performance level" shall be negotiated between the Contractor and the DOL Contracting Officer as part of the Contract award. Performance by the Contractor at a "modified performance level" pursuant to this clause shall not commence until the Contractor receives an emailed or written order, exercise of option to implement the COOP, CP, DRP, and IRP or verbal order from an authorized COTR.

In addition, the COOP, CP, DRP, and IRP for operations at the “modified performance level” provided by the Contractor are hereby incorporated into the Contract. Failure of the Contractor to maintain the "modified performance level" of supplies or services until the COOP, CP, DRP, IRP, Pandemic Influenza outbreak, SARS outbreak, biomedical emergency or other catastrophic event has been declared ended, or for such time until the DOL/ETA determines that the "modified performance level" should be discontinued, whichever is later, shall constitute a breach of this Contract and shall entitle the DOL/ETA to immediately pursue any and all remedies to redress the Contractor's breach of this Contract.

The contractor employees (listed in the Table 1 below by function) may be allowed to work remotely to:

access essential network operating systems and protocols, local and wide area network connectivity provide maintenance of current systems, applications and web-enabled application development gain remote access to the Disaster Recovery (DR) site, Regional offices, COOP site, and/or Prevailing Wage Determination Center participate in pandemic exercises provide services for the following recovery and reconstitution tasks as outlined in the CP plan: (1) emergency response, (2) infrastructure, (3) server, (4) data backup, (5) desktop installation, (6) UIDBMS administrative, (7) EBSS administrative, (8) FLCS administrative, (9) E-Grants administrative, (10) CP management, and (11) network installation and operations provide technical support for critical functions as identified in the DRP provide assistance with incident response handling procedures for analysis, containment, eradication, recovery of security incidents for ETA’s major information systems

Essential Positions for Remote Work and Emergency Work at DOL Table 1. Essential Positions for Remote/Emergency DOL Work Position Function(s) Required during COOP, CP, DRP, IRP, and other catastrophic events Duration Project Manager Project management support for: administrative and technical matters TBD on a case-by-case basis at the time of need and at the approval of the CO Senior Communication Engineer Network infrastructure support and maintenance activities TBD on a case-by-case basis at the time of need and at the approval of the CO Senior Network Engineer Microsoft Active Directory, Microsoft Exchange Email system, network storage systems, network data backup applications, Blackberry Enterprise Server, MS SQL Server databases, Windows 2003 Servers, etc. support TBD on a case-by-case basis at the time of need and at the approval of the CO Expert Network Engineer LAN, periodic maintenance, backups, shutdowns, recoveries, and diagnostics support TBD on a case-by-case basis at the time of need and at the approval of the CO Expert LAN Administrator LAN, workstation configurations and software support TBD on a case-by-case basis at the time of need and at the approval of the CO Senior UNIX Systems Administrator UNIX Operating System, DNS, UNIX server configurations, databases support, administer Web Server and Web Application Service Software and software/security patches support TBD on a case-by-case basis at the time of need and at the approval of the CO Senior Database Administrator Maintain control of the overall production, development, and test database, Oracle e-Business system, and Oracle Applications system activity in a multi-location environments TBD on a case-by-case basis at the time of need and at the approval of the CO Data Center Manager Emergency response and physical security management support for the ETA Data Center for the HVAC TBD on a case-by-case basis at the time of need and at the approval of the CO Senior ColdFusion Administrator Manage the development, production, and test efforts for supporting products, major applications, and the web architecture projects TBD on a case-by-case basis at the time of need and at the approval of the CO Senior Personal Computer Specialist

Diagnostic service, desktop, and remote LAN access support TBD on a case-by-case basis at the time of need and at the approval of the CO

Contractor personnel deemed essential may be required to relocate to the DR site in Atlanta or the COOP site in Berkley, West Virginia during emergency. As for remote work sites, contract personnel with authorization may be allowed to work from home on weekends, holidays, during government closings, at a regional site, or other site deemed appropriate and approved by the CO. In addition, the contractor’s personnel may be allowed to work before and after hours to resolve technical problems for major information systems. For outbreaks (e.g., Pandemic, SARS), shift work may be required and shall be determined and at the approval of the CO for contractor’s personnel. For all remote and before/after hour work, approvals shall be made via an email or verbal to the CO based on business needs. A follow-up report of actions taken, duration, and work performed must be submitted to the CO.

Service Level Agreement for 24/7 Data Center Monitoring and Problem Resolution

OBJECTIVE:

Provide 24/7 support of the data center facilities, HVAC and UPS power systems, including holidays and weekends

REQUIREMENTS:

Respond within an appropriate timeframe to any HVAC or electrical power issue that may arise in the data center Ensure that the appropriate personnel from the labor categories specified below are assigned to monitor and available to respond to environmental or power related issues An on-call lead will be assigned, on a rotating basis, from among the following labor categories: Data Center Manager, Sr. LAN Administrator, and Expert LAN Administrator. The assigned technician will monitor and respond as necessary to data center environmental and electrical system alerts during this on-call period.

The assigned technician will be in direct contact through a government provided Blackberry with responsibility to respond to alerts in accordance with the service level response times listed below.

The on-call lead will assess the alert and determine the steps necessary to manage and resolve the issue. The on-call lead will notify (phone/e-mail/text) a federal manager when the alert requires remote access or on-site response.

The on-call team member will address the problem remotely, if possible, or will report to the data center for on-site issue resolution as necessary.

REQUIRED SERVICE LEVELS:

Task Service Level Comments Respond to Alerts 30 Minutes The on-call lead will receive and initiate a response to data center alerts. During this time the lead will assess the issue, initiate the resolution process and notify the COTR of the situation.

Remote Resolution 1 Hour from initial alert The on-call lead will be logged in remotely and working on a resolution.

On-site Resolution 2 Hours from initial alert The on-call lead will be on-site within 2 hours of the initial alert and remain engaged until the issue is resolved.

1.3.11.2.6 Billable time for labor hour task orders. The contractor shall establish an accurate time and attendance system (whether a sequential legible sign-in/sign-out log or an automated system) which all contractor personnel clocks in/out out upon arrival and departure…