(3)_-_SoW_-_Aircraft_Maintenance_Support_Services_-_Amendment_1.docx

Aircraft Maintenance Support Services Contract for Aviation Surveillance Unit and Tactical Helicopter Unit

Statement of Work

DJF-17-1200-R-0000064 / 0001

July 25, 2017

Critical Incident Response Group

Background The Critical Incident Response Group’s (CIRG) has the mission to provide a counter terrorism, critical incident, and weapons of mass destruction (WMD) aviation support to the Federal Bureau of Investigation (FBI). To support these missions the FBI operates a fleet of over 100 aircraft composed of both fixed wing and rotary wing aircraft. The aircraft and the personnel required to operate and maintain the aircraft are based in various locations around the continental United States.

FBI Aircraft List Tactical Helicopter Unit

Bell 407 Helicopter

Sikorsky UH-60M

Aviation Surveillance Unit

Cessna 206H

Caravan 208B

Bell 407 Helicopter

Gulfstream G5

Gulfstream G550

Citation Encore 560

Objective CIRG requires an experienced contractor to provide aircraft maintenance support personnel to service both rotary and fixed wing aircraft in support of the FBI 24-hour, 365 day-per-year mission sets.

Scope The scope of this statement of work is intended to encompass the full range of activities required by aircraft maintenance personnel to fix and maintain both rotary and fixed wing aircraft. These maintenance related activities are nessesary for to ensure mission success. Successful performance under this contract requires the Contractor to have a robust maintenance operation program which demonstrates inclusion but not limited to: aircraft record keeping, a quality assurance and control program, a documented training record program, an aviation maintenance safety program, a drug and alcohol testing program, a respirator program, a personal protective equipment (PPE) program, a tool and foreign object damage (FOD) control program, and administrative capabilities to monitor and control employee performance. In order to be eligible for contract award the contract vendor shall demonstrate at least 10 years of aircraft maintenance program experience providing aircraft mechanic services in direct support of either commercial or government fixed wing and helicopter maintenance programs. In addition, five (5) years of documented contract vendor experience providing successful A&P mechanic aircraft maintenance program support under 14 CFR Part 135 Air Carrier and Operator Certification is required.

The contractor’s personnel are expected to be an integral part in ensuring aircraft are prepared to depart no later than one hour and fifteen minutes after notification (N+1.15 hours) in providing operational support of FBI missions. This statement of work will not lead to a personal services contract. While the FBI is responsible for air operations, aircraft, and aircraft maintenance, the vendor will maintain administrative control of their employees through the performance of the contract.

Currently this contract supports two FBI organizations: Tactical Helicopter Unit (THU) and the Aviation Support Unit (ASU).

Concept of Support General Support Requirements As integrated members of the CIRG flight and maintenance staff, the Contractor is responsible for ensuring that their employees are trained and equipped to perform their specified tasks in a professional manner. Professionalism is broadly defined as carrying out their duties as technically competent, supportive team members who are focused on carrying out all duties in a safe manner.

Specific Support Requirements CIRG has experience with contracted aircraft mechanic support. A successful contractor must have the processes, infrastructure, and management controls to attract and retain personnel to support CIRGs missions. CIRG requires the contractor to have a robust management and control system that provides at least, but not limited to the following aspects:

Performance Management Contractor must have a performance management plan that is maintained through the duration of the contract. The performance management plan must enable contractor personnel to perform at a high level in delivering on the objective of the contract. The elements of the vendor’s performance management program must include but not be limited to the following: Tool Control; Training; Respirator (THU Only); and Personnel Management (administrative).

Tool Control Policy An internal policy that address the need to control and account for mechanic’s tools. Contractor employees shall assist the FBI in eliminating FOD by ensuring that mechanics have the tools to perform maintenance when required. The policy should also address the process to replace worn out or lost tools quickly.

Training Policy An internal policy to ensure employees are training on current and new airframes. This training policy should enable Contractor employees to receive updates to procedures that affect the maintenance of aircraft.

Respirator Policy – (THU Requirement Only) All contract mechanics assigned to the THU shall have an annual respirator physical and be issued individual respirators provided by the Contractor. All mechanics assigned to support THU must be respirator qualified in the first year of the contract unless a documented medical condition prevents such qualifications. Only THU can only approve exemptions for medical conditions.

Personnel Management (Administrative) The intent of the personnel management plan is to ensure contractor personnel are, and remain qualified to support THU and ASU while performing in a professional manner. The Contractor shall ensure their employees understand the expectations of professional behavior and being technically competent to perform their operational duties. The Contractor must certify that personnel understand and comply with applicable Bureau Aviation Regulations (BAR), FAA regulations, manufacturer maintenance manual procedures, THU/Standard Operating Procedures (SOP) & ASU/General Maintenance Manual (GMM) guidelines and established unit protocols. This performance management program must describe administrative and disciplinary actions to be taken in the cases of non-compliance which cause damage to aircraft, equipment or parts procedural or otherwise, tools or equipment being misplaced or lost causing a potential FOD incident, quality control and production control procedures, protocols and directions not being completed correctly and in a timely manner as requested by designated THU/ASU Bureau personnel, and any direct actions which resulted in unsafe maintenance practices.

Recruiting and Retention Program The contractor maintains a program that ensure they are able to attract and retain highly qualified employees to support the FBI. The FBI expects the Contractor will provide benefits at least equal to industry norms to minimize employee turnover which ultimately affects the FBI’s ability to meet their mission sets.

Timekeeping and Reporting Contractor employees will work in a time scheduled environment. It is important that the FBI understands when employees will and will not be available to work their scheduled shift. The Contractor must have a robust system to provide the FBI with notice of employee’s planned absences and those employees required to work on light duty per a doctor’s order. The Contractor shall provide FBI with supporting documentation from a certified medical professional regarding any associated work restrictions or special needs to include the duration of the light duty status.

Safety Management The FBI expects the Contractor employees to adhere to safety standards at all times. Upon request by the FBI personnel contract mechanics shall complete a maintenance safety and performance incident statement in cases where FAA regulations, manufacturer maintenance manual procedures, THU SOP maintenance guidelines, ASU General Maintenance Manual (GMM) and established protocols are not followed correctly. Below are some of the typical incidents when statements are required.

· Damage to aircraft, equipment, or parts;

· Misplaced tools or equipment causing a potential FOD incident;

· Deviations from established maintenance quality control or production control procedures;

· Deviations from established protocols; or,

· Approaching time sensitive tasks in a nonchalant manner.

Contract mechanics demonstrating continue poor work performance, violating FAA regulations, violating THU or ASU maintenance program standard operating procedures and protocols, or jeopardicing aviation safety may be subject to immediate removal from FBI property.

Drug and Alcohol Testing Program Contractor shall have and maintain a drug and alcohol-testing program that applies to employees on the FBI contract and that conforms to the standards of FAA, Title 14 Part 120. This program shall include random drug and alcohol testing. The annual percentage rate of random drug testing shall be NO LESS THAN 25% of all employees assigned to this contract. The Contractor shall provide the FBI THU/ASU points of contract with the annual testing results of Contract employees assigned to this contract. Annual testing results, which indicate a reported positive rate equal to or greater than 1.0 percent, will result in the annual testing rate increased to 50% of all contract employees. The FBI THU/ASU points of contact must approve all testing rate changes. The Contractor shall bear the cost of organizing and administering random tests. The FBI shall remove Contractor employees who refuse to submit to the random drug and alcohol testing from the FBI premises. The FBI reserve the right to remove Contractor employees suspected of being under the influence of drugs or alcohol from FBI property. An employee escorted off FBI property will not be permitted to return to work on this contract.

Work Conditions Contract mechanics will conduct scheduled and unscheduled aircraft maintenance inspections, repairs, modifications, services, and additional maintenance related tasks as directed by designated THU/ASU Bureau personnel both at home base and during deployments. FBI maintenance personnel will maintain and administer all aircraft maintenance program production control and quality control oversight.

Contract mechanics shall support FBI maintenance operations in various climates and locations to include but not be limited to fixed base operations (FBOs) and field operations within and outside the contintential United States. Contract mechanics shall work side by side with FBI mechanics in all environments even under field conditions to include but not be limited to maritime, mountain, cold weather, desert, forest, tropical, etc. Work maybe performed in a heated but not air conditioned hangar. Some maintenance and repairs may, as circumstances require, have to be performed outside in inclement weather. Dirt, oil, grease and water are encountered in carrying out the work. Some duties are accomplished in unprotected areas where dust, rain, snow, and wind are encountered with temperatures ranging from 110° F in the summer to below freezing in the winter. Work is usually performed from work stands, where parts worked on are in hard to reach places that require climbing, standing, stooping, bending, stretching and working in tiring and uncomfortable positions. Some work tasks (i.e. composite materials and painting) may even require the use of a respirator. Individual contract mechanics will frequently have to lift parts and equipment that weigh up to 20 pounds and occasionally may lift items that weigh 50 pounds.

THU - Maintenance Scope of Support The THU requests fourteen (14) maintenance support personnel total. One (1) contract Lead mechanic with a current Federal Aviation Administration (FAA) Airframe and Powerplant (A&P) and Inspection Authorization (IA) with at least 15 years experience working as an A&P and at least four (4) years experience working as an IA on rotary wing aircraft and returning them to service by exercising the privileges of his/her FAA certificates. Rotary wing aircraft should include Sikorsky H60, Bell 412 and Bell 407 aircraft. UH-60M helicopter avionics experience is desired with 2 years being preferred.

The Contract Lead mechanic must have at least seven (7) years experience working as a lead mechanic in civil aviation with experience in military and government aviation operations. Contract Lead mechanic should be school qualified to work on all THU aircraft assigned.

Thirteen (13) contract mechanics with current FAA A&P certificates. Each contract mechanic must have at least five (5) years experience working as an A&P mechanic on rotary wing aircraft and returning them to service by exercising the privileges of his/her FAA certificate. Rotary wing aircraft should include Sikorsky H60, Bell 412 and Bell 407 aircraft. UH-60M helicopter avionics experience is desired.

Any exceptions to the above listed experience requirements can only be approved by the FBI THU.

Contract Lead mechanic interfaces with the THU Maintenance Supervisor, Bureau Lead Equipment Specialist (ES), or designated Bureau maintenance personnel to conduct scheduled and unscheduled aircraft maintenance at home base and temporary duty (TDY) locations. Contract mechanics will receive their daily work assignments from designated THU Bureau maintenance personnel.

Contract Lead mechanic will manage all contract mechanics assigned on site. No other on site contract management personnel are required or requested under this contract.

New hire contract mechanics must complete a resume review and job skills verification phase including an oral and two (2) day practical evaluation at an appropriate THU maintenance facility. The FBI will reimburse the contractor for travel costs associated with skills verification.

Contract mechanics assigned to the THU will participate in the performance of post maintenance rotary wing aircraft operational ground and flight checks in accordance with manufacturer maintenance manuals and procedures in order to return aircraft to service.

ASU – Maintenance Scope of Support ASU requests at least eight (8) maintenance support positions in the following quantities and labor categories: seven (7) A&P mechanics with IAS certifications and one (1) Inventory Specialist.

ASU requires A&P mechanics with IAS certifications minimum of 5 years as an A&P mechanic, 2 years minimum IA. Any exceptions to the above listed experience requirements can only be approved by the FBI ASU. Contract Lead mechanic interfaces with the ASU Maintenance Supervisor, Bureau Lead Equipment Specialist (ES), or designated Bureau maintenance personnel to conduct scheduled and unscheduled aircraft maintenance at home base and temporary duty (TDY) locations. Contract mechanics will receive their daily work assignments from designated ASU Bureau maintenance personnel.

Contract Lead mechanic will manage all contract mechanics assigned on site. No other on site contract management personnel are required or requested under this contract.

Key Personnel All mechanics are deemed key personnel less the Inventory Specialist. Key personnel shall be recruited by the Contractor in accordance with Executive Order: Non-displacement of Qualified Workers under Service Contracts (January 30, 2009). Key personnel assigned to this contract shall not be replaced or reassigned by the Contractor to another contract without the written approval from the appropriate FBI COR.

Labor Categories The Contractor may be required to provide the labor categories listed below in the performance of this contract. The Contractor shall provide personnel that are qualified and certified to service all aircraft list in section 1.1. In addition to the duties and positions outlined below, the Contractor may be required to identify a Contract Mechanic Team Lead (TL) for mechanics only per location as required by individual task orders. The team lead is expected to shorten the lines of communication with the Contractor. The team lead shall be chosen by the Contractor but is subject to approval of the FBI COR and Technical Points of Contact.

Lead, Airframe and Power Plant Specialist, (Lead A&P) Required Qualifications – Lead, A&P

· Security Clearance: SECRET

· Key Personnel: Yes

· The Airframe and Power Plant Specialist with a current FAA issued Airframe and Powerplant (A&P) and Inspection Authorization (IA).

· Must have at least 15 years experience as an airframe and power plant mechanic.

· Must have at least seven (7) years experience working as a lead mechanic in civil aviation with experience in military and government aviation operations.

· Must have at least four (4) years experience Inspection Authorization (IA) on rotary wing aircraft and returning them to service by exercising the privileges of his/her FAA certificate.

· Must have at least six months experience in the inspection, servicing or maintenance of aircraft systems within the last 24 months.

· Rotary wing aircraft experience should include Sikorsky H60, Bell 412 and Bell 407 aircraft.

· UH-60M helicopter avionics experience desired with 2 years being preferred.

· Contract Lead mechanic should be school qualified to work on all FBI Tactical Helicopter Unit (THU) and/or ASU aircraft assigned.

Tasks – Lead, A&P

· Serves as the point of contract for administrative communications between THU Maintenance Supervisor, Bureau Lead Equipment Specialist (ES), or designated Bureau maintenance personnel to conduct scheduled and unscheduled aircraft maintenance at home base and temporary duty (TDY) locations.

· Provide administrative oversight of all contract mechanics on behalf of the Contractor.

· Contract mechanics will receive their daily work assignments from designated THU Bureau maintenance personnel.

Airframe and Power Plant Specialist with Inspection Authorization Certification (IAS) Required Qualifications – A&P w/IAS (IAS)

· Security Clearance: SECRET

· Key Personnel: Yes

· Minimum of five (5) years experience as an Airframe and Power Plant Specialist

· Minimum of two (2) years experience as a certified Inspection Authorization Specialist (IAS)

· The IAS shall hold a valid FAA issued Airframe and Power Plant mechanic certificate with Inspection Authorization and shall have at least 24 months experience as an IA.

· Must have at least six months experience in the inspection, servicing or maintenance of aircraft systems within the last 24 months.

· Individuals stationed outside of the Washington, DC, shall have experience with piston powered Cessna airplanes, the Cessna 208B Grand Caravan airplane, and single engine Bell helicopters.

· In addition to the above qualifications, personnel stationed in the Washington, DC, area must also have experience with Gulfstream V/550 airplanes, Bombardier Dash 8 Q400 series airplanes, and Sikorsky H60 series helicopters.

· Knowledge of computerized maintenance and record keeping systems is required of CAMP Systems.

· For the THU each A&P contract mechanic must have at least 5 years experience working as an A&P mechanic on rotary wing aircraft and returning them to service by exercising the privileges of his/her FAA certificate. Rotary wing aircraft should include Sikorsky H60, Bell 412 and Bell 407 aircraft. UH-60M helicopter avionics experience is desired.

Tasks Personnel in the IAS labor category shall be responsible for maintaining and inspecting FBI aircraft and performing additional tasks regarding aspects of aircraft maintenance as delineated in the applicable unit SOP or ASU GMM.

Airframe and Power Plant Specialist (A&P) Required Qualifications – A&P

· Security Clearance: SECRET

· Key Personnel: Yes

· Minimum of five (5) years experience as an Airframe and Power Plant Specialist.

· For the THU each A&P contract mechanic must have at least 5 years experience working as an A&P mechanic on rotary wing aircraft and returning them to service by exercising the privileges of his/her FAA certificate. Rotary wing aircraft should include Sikorsky H60, Bell 412 and Bell 407 aircraft. UH-60M helicopter avionics experience is desired.

· The Airframe and Power Plant Specialist shall hold a valid FAA issued Airframe and Power Plant mechanic certificate and shall have at least 24 months experience as an airframe and power plant mechanic.

· Must have at least six months experience in the inspection, servicing or maintenance of aircraft systems within the last 24 months.

· Individuals stationed outside of the Washington, DC, area must have experience with piston powered Cessna airplanes, the Cessna 208B Grand Caravan airplane, and single engine Bell helicopters.

· In addition to the above qualifications, personnel stationed in the Washington, DC, area must also have experience with Gulfstream V/550 airplanes, Bombardier Dash 8 Q400 series airplanes, and Sikorsky H60 series helicopters.

· Knowledge of computerized maintenance and record keeping systems is required.

Tasks – A&P Personnel in the A&P labor category shall be responsible for maintaining FBI aircraft and performing additional tasks regarding aspects of aircraft maintenance as delineated in the applicable unit SOP.

Inventory Specialist (IS) Required Qualifications – IS

· Security Clearance: SECRET

· Key Personnel: No

· The Inventory Specialist must have experience with aviation logistics involving tools and repair parts.

· Must possess a current Certificate of Dangerous Goods Trained by FedEx and have experience shipping hazardous materials including, but not limited to, aircraft batteries and aircraft fuel tanks.

· Must be familiar with computerized inventory systems, including CAMP, as well as maintenance scheduling and record keeping systems.

Tasks - IS Personnel in the IS labor category shall be responsible to inventory, order and manage the shipping and handling of parts, to include part verification as necessary.

Period of Performance The Government intends the period of performance for the contract to be an initial one-year base term from the date of award, with options for four, one-year periods upon successful performance. Each task order will have its own period of performance within the IDIQ.

Hours of Operation Contract mechanics shall work a total of 40 hours a week, Monday through Friday 0700 – 1700, but may be required to work overtime or alternate schedules including holidays and weekends as designated by the FBI Technical POC or Task Lead unless otherwise specified on individual task orders.

Contract mechanics will work a normal 40 hour work week consisting of 8 hour days. Typical work hours will be 7 AM to 4 PM (THU) and 8:15AM to 5PM (ASU). Alternate work schedules to include Holidays and weekends will be assigned by the THU/ASU. Maintenance Supervisor or designated THU/ASU Bureau personnel when required. ASU will have an on duty week rotation for work outside the normal business hours and will include assigned weekend work for prepositioning and receipt of inbound aircraft operations. The FBI will compensate the Contractor at a labor rate of 1.5 for personnel who work more than 40 hours in a week. Contract mechanics assigned to the THU will be required to work a standby mechanic duty with a 1-hour recall posture for periods of up to 1 week in duration. Work rotation is designed to to provide a minimum of 3 weeks before the next standby mechanic duty shift. The standby mechanic duty roster will be developed and the contract mechanic names will assigned by the THU Bureau maintenance staff. The contract mechanic deployment schedule will be rotational in nature and the contract mechanic names will be assigned by the THU Bureau maintenance staff.

Place of Performance The place of performance will be addressed on a task order basis. Places of performance include:

Travel Contractor Personnel may be required to travel both CONUS and OCONUS and are required to hold a current United States Passport. Travel duration is estimated to be 1 -2 weeks at a time, one time a month. All travel except operational deployments shall be approved in writing and in advance by the FBI COTR or Task Lead as designated in individual task orders.

Temporary Duty (TDY) costs incurred for travel will be reimbursed by the FBI as applicable under Federal Travel Regulations (FTR) unless otherwise stipulated. Contract mechanics will be allowed to operate government owned or operated vehicles for transportation directly related to work as deemed necessary by designated THU/ASU Bureau personnel. Contract mechanics shall travel in THU/ASU helicopters or other Government aircraft to TDY locations to meet operational objectives as required. Contract mechanics will be issued individual travel credit cards sponsored by the Contractor to pay for TDY expenses.

The Contractor shall plan, schedule and procure the airfare, lodging accommodations and ground transportation for all approved travel by contractor personnel; ensuring that invoiced travel costs are itemized in accordance with the Federal Travel Regulations currently in effect. Please reference the GSA website, www.gsa.gov, for information pertaining to the FTR. Only actual expenses up to the contract ceiling level shall be reimbursed. The FBI reserves the right to modify schedules as necessary to ensure training needs of the FBI are met.

Government Furnished Equipment The FBI will provide mechanics work space that includes all necessary equipment such as computers, printer access and office supplies to perform the tasks required. In addition, the Government shall furnish specialty tools, ground support and test equipment, facility safety equipment, and environmental clothing as required. All contract mechanics issued government smart phones are required to monitor and respond to operational alerts when not in a leave status. Gross disregard for this monitoring and response requirement as determined by the THU/ASU may lead to contract mechanics removal.

Contractor Furnished Equipment/ Information Each mechanic shall be responsible for providing their own complete shadowed toolbox and shall provide the FBI Task Lead a complete inventory list of all of their tools on the first day of performance. The mechanic shall keep their inventory list up to date throughout performance of this contract. All contractor mechanic tools shall be etched marked for easy identification. Contract mechanics shall have their own tools and tool boxes. Cotent of tool boxes are contained in Attachment #1, Tool Box Contents. All tools must be etched with a personal identification (PID) marking and all tool boxes must be shadowed and contain an inventory sheet. Contract mechanics shall be provided by their Contractor, personal steel toe shoes when in Bureau workspaces while performing aircraft maintenance at home base and during deployments. Hearing and eye protection will be made available by the THU/ASU. Fall prevention and protective head gear will be made available by the THU/ASU and utilized by contract mechanics when certain types of maintenance tasks warrant.

Special Considerations Under the terms of this contract, the Contractor shall be responsible for provision and costs of the following:

· Mechanic hourly rate shall including salaries, employment benefits, employment taxes, pensions, social security, per diem, and entry documents.

· Third party liability insurance - The Contractor shall provide proof of their commercial 3rd party liability insurance policy/certification prior to contract performance. The insurance requirements are:

· Workers’ Compensation and Employer’s Liability that comply with the applicable Federal and State Workers’ Compensation and Occupational Disease Statutes. Employer’s liability shall be in the amount of $100,000.00. The Offeror shall provide proof of Workers’ Compensation and Employer’s Liability Insurance to the Contracting Officer.

· General Liability Insurance: Bodily Injury Liability Insurance coverage shall be written on the comprehensive form of the Offeror’s policy with a minimum of $500,000.00 per occurrence. The Offeror shall provide proof of insurance to the Contracting Officer.

· Property Damage Liability Insurance: Coverage shall be written on the comprehensive form of the Offeror’s policy with a minimum of $50,000.00 per occurrence. The Offeror shall provide proof of insurance to the Contracting Officer.

The FBI/THU will supply office space required to perform all duties in support of this contract. The FBI/THU will reimburse all FBI mandated maintenance training. The FBI/THU will provide reimbursement for lodging and per diem associated with government mandated travel at the government rate and in accordance with the Joint Federal Travel Regulations. Under the terms of this contract, the FBI will be responsible for payment of Other Direct Cost (ODC) if applicable. All ODCs shall be billed to the Government at cost with no additional fee/profit.

Security Requirements All proposed personnel shall possess an active SECRET security clearance.

Contractors with existing clearances shall have their clearances passed to the FBI through established security procedures. It is the responsibility of the Contractor to contact the Contracting Officer to begin the security clearance process for new contractor personnel immediately upon task order award.

Attachment #1

DJF-17-1200-R-0000064 / 0001

Tool Kit minimum list for maintaining FBI aircraft: list out all tools stored in tool box. Must be specific.

Standard wrench set ¼-1” Open end/box end Standard pliers set Long nose variety pliers Timing wrenches Safety wire pliers Standard screwdriver set-Flat and Philips Standard ¼” socket set ¼’-9/16” Standard ½” socket set 3/8”-1” Adjustable wrenches, to 1 1/2” Socket extensions as necessary 6” and 12” Flashlight Ratchets as necessary Variable drill, air driven Ballpeen hammer and punches Portable electric drills with rechargeable batteries Tool box with shadowing of tools Any other personal preference tools that are identified and shadowed appropriately.

Tools that are necessary for maintaining aircraft that are considered specialty are provided by the FBI.

________________________________________________________________________ Statement of Work - DJF-17-1200-R-0000064/0001 Page 16 of 16 image1.wmf