ATCH_18_-_AQD_Support_TO_PWS_A2.docx

Solicitation No. D13PS00314 – U.S. Department of the Interior, Business Integration Office (BIO) Assistance

FBMS SAP/PRISM Support Performance Work Statement October 11, 2013

1.0 Background and Objective

The Acquisitions Services Director (AQD) is a fee-for-service acquisition line of business within the Interior Business Center (IBC) shared services. AQD provides acquisition services to Department of the Interior program offices as well as other federal agencies and Department of Defense. AQD has offices throughout the country in Herndon, VA; Denver, CO; Sierra Vista, AZ; Boise, ID; and Anchorage, AL. Each of these AQD locations process cradle to grave procurements and requirements from a variety of government agencies including DOI.

AQD, as is all of DOI, is required to use the Financial and Business Management System (FBMS) and its components. AQD uses FBMS financial component, SAP, to process its funding received for acquisitions. AQD uses the procurement component, PRISM, and PRISM Grants as the contract writing tool for the awards, grants and financial assistance actions.

The Systems Office, within AQD, serves as the central support system for these activities within AQD. This office is staffed with government and contractor personnel currently located in Herndon, VA; Denver, CO and Sierra Vista, AZ.

This office provides issue resolution at the AQD level for errors involved in FBMS during the cradle to grave procurement process. The Systems Office works directly with acquisition, business, and program office staff to resolve FBMS issues that occur when processing actions thru FBMS. Due to the nature of the AQD business and the variety of clients, there are many types of FBMS issues that the Systems Office has to resolve on a daily basis with a quick turnaround.

This task would be for members of the BIO to directly support the AQD activities and become an active contractor member of the AQD Systems Office, residing in an AQD location/office. The individuals will have the appropriate roles and administrator access to the system as necessary from the BIO office to be able to assist in timely issue resolution of AQD issues with FBMS.

2.0 Requirements

The contractor shall provide resources to the Department of the Interior, Office of the Secretary, National Business Center including Acquisition Services Directorate for FBMS support services in accordance with the requirements listed herein.

2.0.1 Auditing Support

The contractor shall provide support within those areas for audit preparation, audit activity support, and audit responses that are the FBMS PMO’s responsibility.

2.0.2 Functional Analysis and Support

The contractor shall provide functional experts, in the various FBMS modules and bolt on applications, in order to assist with analyzing and resolution of issues identified by FBMS end users. This support shall include assisting with the coordination of problem resolution and information to the Help Desk. This shall also include communication with FBMS end users in order to obtain additional information if the information supplied via Help Desk is not sufficient for problem resolution and assist with escalation of unresolved problems. This will require the contractor to be knowledgeable of the Federal business practices being supported by FBMS, including all aspects of Federal finance, acquisition, property and/or travel.

2.0.3 General Functional Knowledge and Support

The contractor shall support tasks in several areas of SAP including SAP Controlling (CO), Materials Management (MM), Sales and Distribution (SD), Property, and Financial Accounting (FI) module components. The FI module includes the following several sub modules:

· Accounts Receivable (AR)

· Accounts Payable (AP)

· Funds Management (FM)

· General Ledger (GL)

· Special Purpose Ledger

· Travel Management (TM)

2.0.4 Support SAP R/3, EMIS, Business Warehouse and Business Objects reporting The contractor shall provide customer support for standard and ad hoc customer report request, troubleshoot and resolve reporting issues. The contractor support and guidance shall also include, but not be limited to, the following areas:

· Provide guidance and assistance regarding the creation of Purchase Requisitions (PR);

· Provide guidance and assistance throughout the PR process;

· Provide guidance, assistance, evaluation, and resolution of UPC errors;

· Provide guidance and assistance regarding reports and/or status of PR’s within the approval process;

· Provide guidance and assistance regarding research and resolution pertaining to account assignment errors;

· Provide guidance and assistance regarding analysis and resolution of errors between the PR, SAP and PRISM;

· Provide guidance and assistance regarding adjustments and/or required edits of PR within the approval process; and

· Provide guidance and assistance regarding the research and resolution pertaining to Contract Line Item (CLIN) realignment.

The contractor shall provide support and assistance regarding closing out SAP, provide assistance regarding financial statements and regulatory reports in SAP.

2.0.5 FBMS Analysis and Support

The contractor shall provide support related to acquisitions and financial assistance within the PRISM system, as needed. The contractor support and guidance shall also include, but not be limited to, the following areas:

· Assistance with assignment of the actions in PRISM

· Provide guidance and assistance regarding the reconstruct, creation, and/or modification of awards in PRISM;

· Provide guidance and assistance regarding research, analysis, and resolution of errors received upon validation and/or release within the system, to include errors pertaining to interface with FPDS-NG;

· Provide guidance and assistance regarding de-obligations and support regarding research, analysis, and resolution of errors within the system;

· Provide guidance and assistance regarding researching vendors within the system, to include adding vendors, and/or CORs within the system; and

· Provide guidance and assistance regarding checking/updating user profiles to ensure the appropriate access is identified and validated, to include Contracting Officer’s (CO) warrants and/or purchasing group information.

2.1 Staffing Requirements

2.1.1 Key Personnel Staffing Requirements

Staffing requirements that require a bachelor’s degree may be substituted with a minimum of five (5) years of relevant experience. NOTE: This substitution requirement does not apply to staffing requirements that state within the position description that less than five years of relevant experience may be substituted for a bachelor’s degree.

2.1.1.1 Acquisition Functional Expert – Experience working with, configuring, and performing functional setup of Acquisitions Module of SAP within the Federal Government. Experience with SAP’s Public Sector Management (U.S. Federal Government) required. Experience integrating the Acquisitions module of SAP with Compusearch PRISM and integrating PRISM with external systems, including Compusearch FedConnect, FedBizOpps, and SAM and FPDS-NG. Experience working with and configuring PRISM and basic understanding of PRISM Grants. Ability to develop requirements and specifications for enhancements to SAP and PRISM and interfaces between SAP and PRISM. Experience providing help desk support to acquisitions user, including requisitioners, requisition approvers, receiving officials, buyers, contract specialists, and contracting officers. Understanding of the Federal Acquisition Regulations (FAR) and Government acquisitions procedures preferred. Bachelor’s Degree in a related field required. Three years minimum of relevant experience required.

2.1.1.2 Acquisition Functional Analyst - Experience working with, configuring, and performing functional setup of Acquisitions Module of SAP within the Federal Government. Experience with SAP’s Public Sector Management (U.S. Federal Government) required. Experience integrating the Acquisitions module of SAP with Compusearch PRISM and integrating PRISM with external systems, including Compusearch FedConnect, FedBizOpps, and SAM. Experience working with and configuring PRISM. Ability to develop requirements and specifications for enhancements to SAP and PRISM and interfaces between SAP and PRISM. Experience providing help desk support to acquisitions user, including requisitioners, requisition approvers, receiving officials, buyers, contract specialists, and contracting officers. Understanding of the Federal Acquisition Regulations (FAR) and Government acquisitions procedures preferred. Bachelor’s Degree in a related field required (Bachelor’s Degree may be substituted with a minimum of three (3) years of relevant experience). One to Two years minimum of relevant experience required.

Outcome - A seamless transition to new support services with no interruption of services to DOI, AQD and its customers.

Within 5 business days following the task order kickoff meeting with the Government, the Contractor shall finalize the draft Transition Plan provided in its initial proposal that describes how it will perform and manage the transition required to successfully migrate support from the incumbent Contractors to its proposed solution, including, but not limited to:

a. How the Contractor will work with the current Contractors to facilitate the transition of each of the Required Tasks from the current Contractors.

b. A list of all Government dependencies and assumptions for Government services to be used during the transition.

c. Transition risks and risk mitigation recommendations.

d. Schedule risks, if anticipated, and their likely impacts on affected personnel, and transition issues.

e. Transition schedule that includes, at a minimum: specific tasks to be performed and the resources assigned to them; task dependencies and relationships; proposed task duration; and major milestones, including the deliverable milestones.

f. A phase-out plan in accordance with Federal Acquisition Regulation (FAR) 52.237-3, "Continuation of Services."

The Contractor shall coordinate with incumbent Contractors.

The Contractor shall complete the initial transition within 4 weeks from the initial transition start date (which covers all activities regardless of the date of the existing contract).

The Contractor shall deliver a Transition Summary Report, including an inventory of all Government assets received from the incumbent Contractors and “lessons learned,” 10 business days after the end of the Transition Period.

Transition Out: The Contractor shall provide comprehensive assistance and documentation requested by the Government and/or Contractors to facilitate an orderly exit, and possible transition to a new Contractor, upon notice of termination. This assistance and documentation includes, but is not limited to, the following:

a. Return all Government assets, including equipment, software, and documentation.

b. Hand in property held by individuals, such as building passes and office keys.

c. Submit a final invoice.

d. Support Government audit

e. Coordinate/Cooperate with incoming vendor and assist in transition

TRANSITION PERFORMANCE METRICS

Transition (TR)

Compliance with Transition Plan; identification and mitigation of risks as they occur.

Contractor has accepted and inventoried all Government assets.

No deviation.

COR assessment of performance; Transition Summary Report.

2.3 Performance Measures

2.3.1 Production Support Measurement:

The majority of issue support comes from a Help Desk Ticketing System, where a User calls or emails a central Help Desk. The ticket is then assigned to Tier 2,for functional acquisition support for AQD’s ability to process acquisition activities in the system in a timely manner. In support of user assistance help requests for functional production support as outlined in this PWS, the Contractor will provide Tier 2 Help Desk assistance as required during normal business hours by responding to Application Management Remedy incidents. The Contractor will perform an initial response to Remedy incidents within the following time frames:

FBMS Tier 2 Application management support

Application Management Response •0-8 hours (during business hours) for issues classified as High priority.

•Within 24 hours for issues classified as Medium priority.

•Within 36 hours for issues classified as Low priority

2.3.2 Customer Support Measurement

In support of outstanding customer service to AQD employees and clients, the Contractors level of customer service will be measured using a survey

2.3.3 Incentives or Disincentives:

a. If performance does not meet the required performance standard, more frequent reporting is required, as directed by the COR. (FFP task)

b. Rework required for unsatisfactory performance or deliverables shall be done at no expense to the government. (Hourly tasks)

2.4 DELIVERABLES

The contractor shall produce the following deliverables to the COR on the basis stated:

2.4.1 Weekly Status Reports by lead

Each lead identified in the Key Personnel section above will develop and deliver a weekly status report to their Federal lead counterpart with a copy to the COR. The report shall include at a minimum the key risks and issues the team is facing, particularly those which need to be highlighted to AQD management regarding possible missed project deadlines, along with recommendations and/or mitigation plans.

2.4.2 Work-Step Instructions

With enhancements, updates to FBMS and its components or to help explain how to handle certain issues in FBMS or as needed, WSI will be developed. The audience for the WSI will be the end user to help them effectively process acquisition activities thru FBMS. The WSI will include easy to use step-by-step guide of how to proceed in the System, along with appropriate screen shots of the steps. The WSI will be in a usable format such as Word or PowerPoint as agreed upon.

Approval/disapproval will be sent electronically from the Contracting Officer’s Representative within fifteen (10) calendar days of receipt. If disapproved, contractor shall submit a revision within seven (7) calendar days after receipt of disapproval, unless otherwise directed by the Contracting Officer. Government approval/disapproval of the re-submittal will be sent electronically within seven (7) calendar days.

Upon approval, the typical distribution of the WSI will be from the AQD Systems Office to the intended audience.

3.0 General Information

3.1 Section 508

Section 508 of the Rehabilitation Act of 1973 (found at 29 USC 794d) requires access use of information by individuals with disabilities. A deliverable such as electronic reports (ex., PDF files) to be placed on the web (either on the agency’s web server or the company’s), video footage, or other electronic data such as CD-ROMs to be distributed, are subject to Section 508 guidelines. Simplified, this means that PDF files need to be formatted so that they are “readable” by assistive technology devices such as screen readers. Video footage must be closed captioned. CD-ROMs that contain HTML, PDF or word processor files must assessable.

3.2 Contractor Interfaces

The contractor and/or their subcontractors may be required to work with other contractors supporting the Government. Contractors will not direct the contractor and/or their subcontractors. Also, the contractor and/or their subcontractors will not direct the work of other contractors.

The Government will establish initial contact between the contractor and other contractors and will participate in any initial meeting at which the conventions for the scheduling and conduct of future meetings/contacts will be established. Any Contracting Officer’s Representatives (CORs), of other efforts, will be included in any establishment of conventions.

3.3 Warranty Against Dual Compensation

The contractor warrants that if he/she is involved in two or more projects, at least one of which is supported by Federal funds, he/she will not be compensated for more than 100% of his/her time during any part of the period of dual involvement.

3.4 Authority to Obligate the Government

The CO is the only individual who can legally commit or obligate the Government to the expenditure of public funds. No costs chargeable to this effort can be incurred before receipt of a fully executed task order and/or specific authorization from the CO.

3.5 Data Use, Disclosure of Information and Handling of Sensitive Information Performance of this effort may require the contractor to access and use data and information proprietary to a Government agency or Government contractor that is of such a nature that its dissemination or use, other than in performance of this effort, would be adverse to the interests of the Government and/or others.

The contractor will maintain, transmit, retain in strictest confidence, and prevent the unauthorized duplication, use, and disclosure of personnel information. The contractor will provide personnel information only to employees, contractors, and subcontractors having a need to know such information in the performance of their duties for this project.

Information made available to the contractor by the Government for the performance or administration of this effort will be used only for those purposes and will not be used in any other way without the written agreement of the CO.

The contractor agrees to assume responsibility for protecting the confidentiality of Government records that are not public information. Each offeror or employee of the contractor to whom information may be made available or disclosed will be notified in writing by the contractor that such information may be disclosed only for a purpose and to the extent authorized herein.

Contractor personnel will not divulge or release data or information developed or obtained in performance of this effort, until made public by the Government, except to authorize Government personnel or upon written approval of the CO. The contractor will not use, disclose, or reproduce proprietary data that bears a restrictive legend, other than as required in the performance of this effort. Nothing herein will preclude the use of any data independently acquired by the contractor without such limitations or prohibit an agreement at no cost to the Government between the contractor and the data owner that provides for greater rights to the contractor.

All non-proprietary data received, processed, evaluated, loaded, and/or created as a result of this delivery order will remain the sole property of the Government unless specific exception is granted by the CO.

3.6 Place of Performance.

Services may be provided off-site, on-site, or a combination thereof, depending on program requirements. The Government requires on-site at the Herndon, VA facility, located at 381 Elden Street, Herndon, VA as mutually agreed upon. Additional support may be needed on-site at the Denver, CO location or any of the AQD locations as mutually agreed upon.

3.7 Hours of Operation

Normal office working hours are 8 a.m. to 5 p.m., Monday through Friday. After hours, including weekend support may be required.

AQD facilities are normally closed on Federal holidays and during times of inclement weather. During these times, Contractors will not be permitted to work at those facilities unless specifically authorized by the Government.

Telework up to two days a week is permitted based on an individual position if agreed to by the COR and contractor management, and a signed telework agreement is in place. Ad hoc telework for off-hours or emergency work would be included in the telework agreement.

The Contractor shall not charge the Government for performance of work on Government Holidays or for any other kind of administrative leave authorized for acts of God (i.e. hurricanes, snow storms, tornadoes, etc.), Presidential funerals, or any other unexpected Government closures, with the exception of work authorized as ad hoc telework, after hours, or weekend support.

The following Government Holidays are normally observed by Government personnel: New Year’s Day, Martin Luther King, Jr.’s Birthday, Presidential Inauguration Day (DC metropolitan area (including Herndon, Reston, and DOI’s Main Interior building (MIB)/headquarters location in downtown Washington, DC only)), President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day and any other day designated by Federal Statute, Executive Order and/or Presidential Proclamation.

3.8 Government Holidays. The following Government holidays are normally observed by Government personnel: New Year’s Day, Martin Luther King’s Birthday, Presidential Inauguration Day (metropolitan DC area only), George Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day, and any other designated by Federal Stature, Executive Order, and/or Presidential Proclamation. Or any other kind of administrative leave such as acts of God (i.e. hurricanes, snow storms, tornadoes, etc.), Presidential funerals, or any other unexpected government closures.

3.9 Period of Performance

The base period of performance is one year from the date of award with four 1 year option periods. Estimated dates are:

Exercising any of the option periods in this section is contingent upon the Government having a continuing need, established funding, as well as the contractor meeting or exceeding performance requirements.

3.10 Other Direct Cost (ODCs)

ODCs and materials in support of the work required under the task order are not anticipated, but may be required. The contractor should include Other Direct Charges in their cost/price proposal to cover any costs associated with other direct costs (ODCs). After award, all ODCs shall receive Government CO approval prior to funds being expended. In addition, at the time of requesting approval, the contractor shall provide current quotes from three vendors or other proof of cost reasonableness to the Contracting Officer.

3.11 Travel

Prior approved travel will be reimbursed in accordance with travel will be reimbursed in accordance with FAR 31.205-46. Travel may be required in the performance of this task order. General and Administrative (G&A) costs will not be authorized on travel. Travel by the contractor in support of the task order will be reimbursed by the DOI provided:

(a) The COR will only authorize travel if there is a funded travel CLIN on this task order. If there is not a funded travel CLIN then only the CO can approve travel. The format and process for receiving travel authorizations will be communicated at the task order kickoff meeting. The Government COR or CO must pre-approve all travel. A Travel Authorization Form (see Attachment 20) shall be submitted to the COR for approval. The contractor shall provide the COR adequate time to review and approve travel plans. A COR/CO approved/signed & dated copy shall be sent to the contracting officer to be placed in the file for invoice verification and approval by the contracting officer. Note that no travel expenses will be reimbursed without prior written approval by the COR.

(b) All travel costs and per diem costs must conform to Federal Travel Regulations (FTR) in effect at the time of travel authorization, including but not limited to daily per diem and lodging rates in effect for the area at the time of the travel. Expenses not in conformity with the FTR will not be reimbursed and should not be submitted.

(c) Receipts and other written evidence to support submitted travel expenses over $25.00 will be retained by the contractor for the duration of the contract plus one year, and made available to the CO or COR on request. Travel not supported by receipts or other evidence will not be reimbursed and should not be submitted.

The contractor will state on all invoices that include claims for travel reimbursement that these claims are fully supported by proper documentation, that the documentation is available for audit, and that the claims conform to the FTR.

The Government will not reimburse the contractor for expenses incurred for contractor personnel traveling to and from the place of performance to their residence in another location outside of the place of performance.

3.12 Points of Contact

Notwithstanding the Contractor’s responsibility for total management during the performance of this task order, administration of the task order will require maximum coordination between the Government and the Contractor. All task order questions and concerns will be directed to the Contracting Officer, Shannon Griffin, identified below. Technical questions will be directed to the Contracting Officer’s Representative (COR) identified below.

Contracting Officer:

Interior Business Center Acquisition Services Directorate Shannon Griffin 381 Elden Street, Suite 4000, Herndon, VA 20170 703-964-3682 – Telephone 703-964-8477 – Fax Email: shannon_griffin@ibc.doi.gov

Contracting Officer’s Representative:

*To be identified at time of award

3.13 Non-Personal Services

The Contractor agrees that this is a non-personal services task order. Therefore, no Contractor employee will be directly supervised by any Government personnel. All individual Contractor employee assignments, and daily work direction, shall be given by the applicable Contractor supervisor. If the Contractor believes that any Government action or communication has been given that would create a personal services relationship between the Government and any Contractor employee, the Contractor shall promptly notify the Contracting Officer of this communication or action.

The Contractor shall not perform any inherently governmental functions under this task order. No Contractor employee shall hold him or herself out to be a Government employee, agent or representative. No Contractor employee shall state orally or in writing at any time that he or she is acting on behalf of the Government. In all communications with third parties in connection with this task order, Contractor employees shall identify themselves as Contractor employees and specify the name of the company for which they work. In all communications with other Government contractors in connection with this task order, the Contractor employee shall state that they have no authority to in any way change the task order and that if the other contractor believes this communication to be a direction to change their task order, they should notify the Contracting Officer for that task order and not carry out the direction until a clarification has been issued by the Contracting Officer. The Contractor shall insure that all of its employees working on this task order are informed of the substance of this clause. Nothing in this clause shall limit the Government’s rights in any way under any other provision of the task order, including those related to the Government’s right to inspect and accept the services to be performed under this Task order. The substance of this clause shall be included in all subcontracts at any tier.

3.14 Government Furnished Equipment

The Contractor will have access to Government data relevant to performance under this task order but shall not use or distribute materials or any other product arising from performance of this task order other than as stated in the Performance Work Statement. All equipment, program codes and materials furnished (including contractor acquired property paid for by the Government) and approved equipment, software and materials purchased by the Contractor which are reimbursable under this task order, are Government property, whether expressly under signed custody of the Contractor or not, and shall be returned to the Government. Any software purchased in performance of this task order must be licensed to the DOI. Any information, not previously published, received from the Government in connection with this task order, or furnished to the Contractor from other sources in response to the Government’s requirements under this task order, will be restricted to this project, and may not be disclosed or used for any other purpose, without the prior written approval from the Contracting Officer. These restrictions do not apply to information which:

Facilities, Items, and Services – The Government will furnish facilities, items, or services for the following: Office space, phone, and Government issued laptop and related peripheral equipment at both the Herndon, VA and Lakewood, CO BIO locations.

The contractor and/or their subcontractors may be required to work with other contractors

3.15 Contractor Personnel

The Contractor shall be responsible for managing and overseeing the activities of all Contractor personnel, as well as subcontractor efforts used in performance of this task order. The Contractor’s management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective support, performed in accordance with the requirements contained in the Performance Work Statement. Resumes submitted for employees assigned to perform under this performance work statement shall contain documented experience directly applicable to the functions to be performed. Further, these prior work experiences shall be specific and of sufficient variety and duration that the employee is able to effectively and efficiently perform the functions assigned.

3.15.1 Employee Termination: The Contractor shall notify the COR within 24 hours whenever an employee performing work under this task order terminates employment. The Contractor will be responsible for returning all Government-issued contractor/employee identification and all other Government-furnished property to the COR or designated individual.

3.15.2 Additional hours: There is NO overtime-premium provision under this task order. If additional hours are needed for any individual that is over their projected total hours, this needs to be approved in advance by the COR and cannot result in a net increase to the overall task order funding level.

3.15.3 Contractor Staff Training: The Contractor shall provide fully trained and experienced personnel (including replacement personnel) required for performance of this task order. This includes training necessary for keeping personnel abreast of industry advances and for maintaining proficiency within an employee’s labor category. Training of personnel shall be performed by the Contractor at its own expense except for the following upon COR approval:

When training is authorized by the Government under the conditions set forth above, the Government may reimburse the Contractor for labor, tuition, and travel. However, each occurrence will be handled and negotiated on a case-by-case basis.

3.16 Contractor Employees. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees by wearing a Security Identification Badge at all times while on Government premises. When Contractor personnel attend meetings, answer phones, and work in other situations where their status in not obvious to third parties they must identify themselves as such to avoid creating the impression that they are government employees.

3.17 Contractor Personnel Security and Suitability Requirements Security will be in keeping with the DOI’s standard terms and conditions. All contractors who access FBMS systems must comply with HSPD-12, Departmental, and FBMS specific security clearance requirements. FBMS is classified as a moderate system and as such all contractors who access the system must pass a National Agency Check (NAC), before being provided access to the system. The security clearance process is managed by the DOI. Contractors who have a current Federal clearance will be provided system access after the existing clearance is validated by the DOI personnel. The information for this requirement compliance can be obtained at www.doi.gov and www.fedidcard.gov.

3.2.1 Security Policies and Procedures

(a) All the contractor personnel shall be subject to DOI and NBC security policies and procedures for access to facilities and parking.

(b) All the contractor personnel requiring access to the Internet from NBC facilities shall comply with the NBC security process, policies, and procedures.

(c) All the contractor employees must comply with DOI’s IT Security policies.

(d) Prior to start of the project, all contractor personnel working on this project must have completed the DOI IT Security User Awareness Training (this is an on-line training program). The contractor shall certify in writing and provide copies of the certificates, to the COR, that its employees, in performance of this task order, have completed the training.

(e) For any personnel commencing performance after award, the contractor shall identify those personnel who will require the training, to the COR, and provide written notification and the certificates of completion.

(f) IT security requirements for unclassified information technology resources are applicable to all or any part of this task order that includes information technology resources or services in which the contractor must have physical or electronic access to DOI’s sensitive information contained in unclassified systems that directly support the mission of the Agency. This includes information technology, hardware, software, and the management, operation, maintenance, programming, and system administration of computer systems, networks, and telecommunications systems.

3.2.2 Security Controls. Contractors will be required to ensure compliance with the security control requirements of the current version of NIST SP 800-53 (even if it is in draft) or Federal Information Processing Standard (FIPS) 200 that are appropriate to the sensitivity and criticality of the data or system. FIPS199 and the DOI Asset Valuation Guide will be used to determine sensitivity and criticality.

3.2.3 Physical Security. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of normal duty hours and/or after normal duty hours, all government facilities, equipment and materials must be secured.

3.2.4 Security Awareness Training. Contractor employees must take DOI’s end-user computer security awareness training prior to being granted access to DOI data or being issued a user account. Training must be renewed annually.

3.18 Background Investigation

Contractor employees who will have access to DOI information or will develop custom applications are subject to background investigations. The level/complexity of background investigations must be the same as for a Federal employee holding a similar position; DM441, Chapter 3, provides guidance for the appropriate background investigations based on types of access.

There is no cost to the Contractor for background investigations. Background investigations will be performed by the Office of Personnel Management (OPM) (See Section N of DIAPR 2006-3 for HSPD-12 Implementation for IT Technology Services Contracts, for reference to OPM background investigation requirements).

3.19 Personnel Changes

The contractor must notify the COR immediately when an employee working on a DOI system is reassigned or leaves the contractor’s employ, and prior to an unfriendly termination.

3.19 Incident Reporting

The contractor must report computer security incidents affecting DOI data or systems in accordance with the DOI Computer Incident Response Guide. Solicitations must include either the complete publication or a reference to public facilities, such as a website of office, where it may be accessed.

3.20 Logon Banner

Contractor employees who will access DOI data must acknowledge a Government- provided logon warning prior to each logon to the system.

3.21 Emergency or Special Event Services

Occasionally, the contractor may be required to perform and/or provide services outside the normal hours of duty identified herein. These occasions may require services be performed after normal working hours in the evening and/or weekends (Saturday and Sunday). The COR and the contractor will mutually agree upon any/all deviations to the schedule.

3.22 Payment for Unauthorized Work

No payments will be made for any unauthorized supplies and/or services, or for any unauthorized changes to the work specified herein. This includes any services performed by the Contractor of their own volition or at the request of an individual other than a duly appointed Contracting Officer. Only a duly appointed Contracting Officer is authorized to change the specifications, terms, and conditions under this task order.

3.23 Standards of Conduct

The contractor will be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity. The contractor is also responsible for ensuring that its employees and those of its subcontractor(s) do not disturb papers on desks, open desk drawers or cabinets, use Government telephones, except as authorized, or otherwise jeopardize the security and the privacy of Government employees, its clientele, and the contents and property of the federal building(s) in which the task order work is performed. Each employee or supervisor of the contractor is expected to adhere to standards of behavior that reflect credit on themselves, their employer, and the Federal Government.

The contractor will be responsible for taking such disciplinary action, including suspension without pay or removal from the worksite, with respect to its employees, as may be necessary to enforce those standards.

Where applicable, the requirements of this clause must be expressly incorporated into subcontract(s) and must be applicable to all subcontractor employees who may perform recurring services or work at the federal building and grounds of this task order.

The Government retains the right to permanently remove any employee of the contractor from performing duties assigned under this task order at the federal building should the employee's performance so warrant. The Government will request the contractor to immediately remove any employee of the contractor from the federal building/work-site should it be determined by the Contracting Officer that the individual employee of the contractor is "unsuitable" for security reasons or for otherwise being found to be unfit for performing his assigned duty at a federal building. The following areas (not all-inclusive) are considered justification for requesting the contractor to immediately remove an employee from a federal building/work site:

i. Neglect of assigned duty and refusing to render assistance or cooperate in upholding the integrity of the security programs at the worksite;

ii. Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records, or concealment of material facts by willful omissions from official documents or records;

iii. Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words or actions, or fighting; participation in disruptive activities which interfere with the normal and efficient operations of the Government;

iv. Theft, vandalism, immoral conduct, or any other criminal actions;

v. Selling, consuming, or being under the influence of intoxicants, drugs, or controlled substances which produce similar effects;

vi. Improper use of official authority or credentials, as a supervisor or employee of the contractor;

vii. Violation of agency and Contractor security procedures and regulations; and

viii. Violation of the rules and regulations governing federal public buildings and grounds set forth in 41 CFR Subpart 101-20.3 Conduct on Federal Property.

Following a recommendation from an agency program official or security officer, the Contracting Officer will make all determinations regarding the removal of any employee of the contractor from and denial/termination of clearance and access to the federal building worksite for non-performance, misconduct, or failure to abide by all laws and regulations. The Contracting Officer will verbally inform the contractor about the employee, followed by a written confirmation or determination. Specific reasons for the removal of an employee will be provided to the contractor in writing. In the event of a dispute, the Contracting Officer will make a final determination.

Upon a determination of the Government that an employee of the contractor be removed from or denied access to a federal building worksite, the employee's clearance and access to the federal building must be immediately revoked or otherwise terminated. Furthermore, if applicable, the building pass and/or other access device(s) previously given to the employee must be immediately surrendered, returned, or delivered to the security officer of the federal building.

3.24 Additional Invoicing Instructions

Any payment under this task order to provide a service or deliver an article for the United States Government may not be more than the value of the service already provided or the article already delivered. The Contractor shall bill either monthly or quarterly, in arrears, in accordance with 31 U.S.C 3324.

3 Attachment #18 - Amend 000002 Source Selection Information – See FAR 2.101 and 3.104