CTR076129_Contract_Amendment_1_Final_10.27.25.pdf

Available online at app.az.gov Page 1 of 3

Contract Amendment Arizona Office of Tourism

1110 W. Washington Street, Suite 155, Phoenix, AZ 85007

Contract #: CTR076129 Contract Amendment: One (1)

Effective Date: October 24, 2025

In accordance with the Special Terms and Conditions, Section 3.2., Contract Extensions, Section 3.4., Signing of Contract Amendments, and Section 5.1., Contract Amendments, the contract is amended as follows:

1. Section 4.3. of the Scope of Work has been modified to allow for pass-through costs specifically for United State Postal Service (USPS) postage fees.

Original Language Revised Language

4.3. Third Party Shipping Accounts

4.3.1. Contractor shall assist AOT with establishing the

necessary accounts and permits with the USPS

4.3.1.1. AOT shall be named as the account owner and

grant access to the Contractor.

4.3.1.2. Contractor shall verify the accuracy of the

OOES/WMS report of all items shipped during the invoice period. This report will be used in conjunction with USPS account reports for monthly reconciliation by AOT.

4.3.2. Contractor shall coordinate with AOT to connect to the agency’s FedEx account.

4.3. Third Party Shipping Accounts

4.3.1. Contractor shall assist AOT with establishing the necessary accounts and permits with the United States Postal Service (USPS).

4.3.1.1. AOT shall be named as the account owner and provide

the Contractor with login/password access in order to load funds into AOT’s USPS account.

4.3.1.2. Contractor shall invoice AOT no later than the 7th

business day of each month for postage costs paid to the USPS on AOT’s behalf in the previous month. This will allow for an adequate shipping deposit balance in the USPS account at all times. The amount will be determined based on historical shipment volume and may be adjusted throughout the duration of the contract, as approved by AOT.

4.3.1.3. Postage rates are set by the USPS. The Contractor shall notify AOT of any changes to the rates throughout the duration of the contract.

4.3.1.4. Contractor shall verify the accuracy of the OOES/WMS report of all items shipped during the invoice period.

This report will be used in conjunction with USPS account reports for monthly reconciliation by AOT.

4.3.2. Contractor shall coordinate with AOT to connect to the agency’s

FedEx account

2. Attachment A - Pricing Sheet has been updated to include a line for pass-through costs solely for United States Postal

Service (USPS) postage fees in accordance with Section 4.3., Third Party Shipping Accounts.

3. Exhibit A - Bulk Order (B2B) Fulfillment Process and Exhibit B - Consumer Packet Fulfillment Process have been added to the contract as a point of reference. This exhibit illustrates the flow of information from between the Arizona Office of Tourism (AOT) systems and Contractor’s Online Order Entry System and/or Warehouse Management System (OOES/WMS).

RECITALS

The State and Supplier entered into that certain agreement titled Master Agreement effective as of July 14, 2025, pursuant to which Supplier is to provide Warehouse and Fulfillment Services for Arizona Office of Tourism.

ALL OTHER REQUIREMENTS, SPECIFICATIONS, TERMS AND CONDITIONS REMAIN UNCHANGED

Exhibit A - Bulk Order (B2B) Fulfillment Process Warehouse and Fulfillment Services for Arizona Office of Tourism

1110 W. Washington Street, Suite 155, Phoenix, AZ 85007

Exhibit A - Bulk Order (B2B) Fulfillment Process has been added to the contract as a point of reference.

This exhibit illustrates the flow of information between the Arizona Office of Tourism (AOT) systems and Contractor’s Online Order Entry System and/or Warehouse Management System (OOES/WMS) for Bulk Orders shipped via FedEx.

Rejected Orders:

FM reviews the order and rejects the order.

The order will be removed from the PackEm Portal.

Approved Orders: FM reviews then approves the requested order.

The order will move from 'New" to "Open" in the PackEm Portal.

Edited then Approved Orders:

FM reviews the order, makes any edits required (address, quantity of product, etc.) then approves the order.

The order will move from “New" to "Open” in the PackEm Portal.

FM reviews orders in PackEm Portal daily then approves, edits then approves, or rejects orders in the “New" tab in the PackEm Portal.

Order submitted through VisitArizona.com website form.

Order is marked as "New" in the Warehouse Online Ordering Portal (PackEm Portal) and as an order type of B2B.

Order submitted through email or phone call/voicemail to any AOT staff. The requested items with shipping information are forwarded to fulfillment

Fulfillment Manager (FM) submits the order manually into PackEm Portal. Order is marked as 'New" in PackEm Portal and as an order type of B2B.

EPIHAB VIA PACKEM receives all approved orders AND internally generates pick tickets for cases and or pallets of inventory.

The order will move from “Open” to “Packing” in the Packem Portal.

PACKEM WILL BE UPDATED TO INCLUDE tracking number.

The order fulfillment cycle is complete AND ORDER STATUS IS

CHANGED TO CLOSED/COMPLETED IN PACKEM

Epihab will ship orders with 24 boxes or less via FedEx Ground through packem on AOT

FED EX ACCOUNT #.

EPIHAB will ship orders with 25 boxes or more via FedEx Freight USING AOT FED EX

FREIGHT ACCOUNT # AND ENTER INFO

INTO PACKEM

https://www.visitarizona.com/

Exhibit B - Consumer Packet Fulfillment Process Warehouse and Fulfillment Services for Arizona Office of Tourism

1110 W. Washington Street, Suite 155, Phoenix, AZ 85007

Exhibit B - Consumer Packet Fulfillment Process has been added to the contract as a point of reference.

This exhibit illustrates the flow of information between the Arizona Office of Tourism (AOT) systems and Contractor’s Online Order Entry System and/or Warehouse Management System (OOES/WMS) for Consumer Packet(s) shipped through the USPS.

Order submitted through VisitArizona.com website form.

Order is marked as “New” in the Warehouse Online Ordering Portal (PackEm Portal) AND AS A B2C ORDER

Order submitted through email or phone call/voicemail to any AOT staff. The requested items with shipping information are forwarded to fulfillment.

Fulfillment Manager (FM) submits the order manually into PackEm Portal. Order is marked as "New" in PackEm Portal AND AS A

B2C ORDER

Rejected Orders:

FM reviews the order and rejects the order.

The order will be removed from the PackEm Portal.

FM reviews orders in PackEm Portal daily then approves, edits then approves, or rejects orders in the “New" tab in the PackEm Portal.

Approved Orders:

FM reviews then approves the requested order.

The order will move from “New” to “Open” in the PackEm Portal.

Edited then Approved Orders:

FM reviews the order, makes any edits required (address, quantity of product, etc.) then approves the order.

The order will move from 'New" to “Open” in the PackEm Portal.

EPIHAB receives all approved orders and WILL NOT PROCESS UNTIL THE SHIPPING QUANTITY IS AT LEAST 500 PER USPS REGULATIONS. ONCE AT 500+ EPIHAB EXPORTS ORDERS. EPIHAB runs ORDERS/addresses through ACCuzip to CREATE THE BULK MAIL SHIPMENT – ACCUZIP CREATES USPS BULK MAIL PAPERWORK AND PAYMENT FOR THE SHIPMENT IS RAN ONTO THE AOT USPS ACCOUNT AND FEES ARE CHARGED AND DEDUCTED FROM AOT USPS ACCOUNT. LABELS ARE CREATED AND PRINTED BY EPIHAB AND PLACED ON BAGGED TRAVEL GUIDES. Guides are placed in the appropriate bins FOR DELIVERY to usps bulk mail facility by EPIHAB.

ACCUZIP EXPORTS THE SHIPPING ORDER WITH ALL ORDER #’S, RECIPIENTS NAME AND ADDRESS, INDIVIDUAL COSTS AND THE SHIP DATE. EPIHAB IMPORTS THIS REPORT DATA INTO PACKEM AND EACH INDIVIDUAL B2C ORDER IS UPDATED WITH SHIP DATE, COST, ETC. AND THE SHIP DATE TRIGGERS

PACKEM TO COMPLETE/CLOSE THE ORDER.

A tracking number will not be provided as the volume is too high to have the tracking number for the Quantity.

The order will move from “Open” to "CLOSED” in the PackEm Portal.

EPIHAB CAN PROVIDE A SIGNED COPY OF THE COMPLETED BULK MAIL SHIPMENT PAPERWORK

TO AOT AS NEEDED.

EPIHAB DELIVERS BULK MAIL BINS TO

THE BULK MAIL FACILITY AND ITEMS

ARE SHIPPED.

ALL OTHER REQUIREMENTS, SPECIFICATIONS, TERMS AND CONDITIONS REMAIN UNCHANGED