CTR075436_Exhibit_F_Monthly_Navigation_Report.pdf

This document is a blank PBI (Performance-Based Indicator) Reporting Template designated as Exhibit F, designed for tracking service delivery and assistance metrics across various social service programs. The template appears to be a standardized reporting form for an agency to document service interactions and outcomes, with spaces for recording contact methods, service requests, and program-specific details including LIHEAP (Low Income Home Energy Assistance Program), LIHWAP (Low Income Household Water Assistance Program), ERAP (Emergency Rental Assistance Program), SSBG (Social Services Block Grant), TANF (Temporary Assistance for Needy Families), and other social service initiatives.

The template is structured to capture comprehensive data across multiple service categories, including households in crisis, utility assistance, housing assistance, special needs, food support, transportation, and case management. Columns are provided to track different interaction modes (in-person, phone, email/text, kiosk/tablet), service request types, and outcomes such as approved, denied, unserved, and self-served interventions. Additional sections allow for recording portal navigation, external referrals, energy education, and advocacy efforts. While no specific numerical data is present, the form is designed to aggregate and report service delivery metrics for social service program performance evaluation and reporting purposes.