Countywide Armed Security Guard Services.pdf

COUNTY OF ORANGE

COUNTY EXECUTIVE OFFICE - CPO

REQUEST FOR PROPOSAL (RFP)

FOR

RFP-017-3034501-JC - COUNTYWIDE ARMED SECURITY GUARD

SERVICES

RFP NO. RFP-017-3034501-JC

RESPONSES MUST BE SUBMITTED ELECTRONICALLY TO:

https://secure.procurenow.com/portal/ocgov https://secure.procurenow.com/portal/%7bproject.government.code%7d

County of Orange RFP

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

County of Orange

County Executive Office - CPO

Procurement and Contract Services

400 W. Civic Center Drive

Santa Ana, CA

92701

SCHEDULE OF ACTIVITIES

Release of RFP Solicitation September 18, 2026

Question Submission Deadline October 9, 2026, 2:00pm

RFP Submittal Closing October 30, 2026, 2:00pm

PROPOSALS MUST BE RECEIVED ON

OR BEFORE

Friday, October 30, 2026

2:00 pm

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

SECTIONS

SECTION 1. INTRODUCTION AND INSTRUCTIONS TO RESPONDENTS

SECTION 2. PROTEST PROCEDURES

SECTION 3. SCOPE OF WORK

SECTION 4. SCORING CRITERIA

SECTION 5. COST PROPOSAL

SECTION 6. FEDERAL PROVISIONS FOR NON-FEDERALLY ASSISTED AIRPORT

CONTRACTS

SECTION 7. OCLSB AND DVBE PREFERENCE POLICIES CERTIFICATION

REQUIREMENTS

SECTION 8. VENDOR RESPONSES

Attachments:

A - Model Contract - Armed Security Guard Services

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

SECTION 1. INTRODUCTION AND INSTRUCTIONS TO RESPONDENTS

1.1 INTRODUCTION

The County intends that the successful Respondent shall provide RFP-017-3034501-JC -

Countywide Armed Security Guard Services proposed in accordance with contract requirements set forth in the solicitation and Model Contract, including Attachments.

1.2 COUNTY HOLIDAYS DURING SOLICITATION PERIOD

During this solicitation period, the County Executive Office - CPO will be closed on the following County holidays - https://hrs.oc.gov/employee-relations/employee-resources

1.3 INSTRUCTIONS TO RESPONDENTS AND PROCEDURES FOR SUBMITTAL

A. Responses are to be uploaded via the County's eProcurement Portal at https://procurement.opengov.com/portal/ocgov. For assistance on uploading Response via County’s eProcurement Portal, please contact procurement-support@opengov.com or https://help.procurement.opengov.com/en/

B. Examine the Contract Documents and the site of the proposed work carefully before submitting a Response for the work contemplated. Investigate the conditions to be encountered, as to the character, quality, and quantities of work to be performed and materials to be furnished and as to the requirements of all Contract Documents.

The County has attempted to provide all information available. It is the responsibility of each Respondent to review, evaluate, and, where necessary, request any clarification prior to submission of a Response. If any person contemplating submitting a response to this

Request for Proposal (RFP) is in doubt as to the true meaning of any part of the solicitation documents attached hereto or finds discrepancies in or omissions from the specifications, they may submit a written request for clarification/interpretation to the County Deputy

Procurement Agent (DPA) via the County’s eProcurement Portal under the bid page for this solicitation.

If clarification or interpretation of this solicitation is considered necessary by County, an addendum shall be issued, and the information will be posted via the County’s eProcurement Portal. Any interpretation of, or correction to, this solicitation shall be issued by the DPA. It is the responsibility of each Respondent to periodically check the County’s eProcurement Portal to ensure that they have received and reviewed any and all addenda to this solicitation.

The County will not be responsible for any other explanations, corrections to, or interpretations of the documents, including any oral information. If an addendum is issued, Respondents must acknowledge the addendum via the County’s eProcurement Portal.

All questions or requests for interpretations must be received within this solicitation https://hrs.oc.gov/employee-relations/employee-resources https://procurement.opengov.com/portal/ocgov https://procurement.opengov.com/portal/ocgov mailto:procurement-support@opengov.com https://help.procurement.opengov.com/en/

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC by Friday, October 9, 2026, before 2:00 pm. The DPA will provide all official communication concerning this solicitation. Any County response relevant to this solicitation other than through or approved by the DPA is unauthorized and will be considered invalid.

C. Responses must be valid for a period of at least three hundred sixty-five (365) calendar days from the closing date and time of receipt. No Response may be withdrawn after the submission date.

D. Each Respondent must submit their response electronically via the County’s eProcurement

Portal.

E. All pages must be submitted on standard 8.5 x 11-inch paper, numbered and identified sequentially by section. Responses must be organized and indexed as outlined in the

Response Requirements Section. It is imperative that all Respondents comply, exactly and completely, with the instructions set forth herein. All responses to this solicitation shall be type written or word-processed (except where otherwise provided or noted), concise, straightforward, and must fully address each requirement and question. Although not as a substitute for a complete written response, additional material, such as technical documents, may be referenced in any response if the material is included in the same section as additional information.

F. Responses are not to be marked as confidential or proprietary. The County may refuse to consider any Responses so marked. All Responses and supporting documents will be subject to the provisions of the California Public Records Act (California Code

Government Code 7920.000 et seq.) (PRA) and will be disclosed or withheld in accordance therewith. The County shall not be liable in any way for disclosure of any such records.

Additionally, all Responses shall become the property of the County.

Respondents should not request that certain information be treated as exempt, and statements in the Responses should not be marked as confidential or proprietary. In the event that any information is marked as confidential or proprietary, as it may be absolutely necessary, Respondents have the sole responsibility of obtaining any applicable injunctive reliefs to prevent the disclosure of such confidential proprietary information in connection with any request made to County pursuant to PRA or a subpoena for disclosure of such information.

G. Each Respondent shall exercise reasonable care and diligence to avoid submitting a

Response that could result in a conflict of interest if Respondent were to be selected. This obligation shall apply to the Respondent, the Respondent’s employees, agents, and relatives, sub-contractors, and third parties associated with accomplishing work and

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC services in response. In the event Respondent has done work for the County on this Project in the past or has reason to believe that a conflict of interest may exist for Respondent in regard to this Project, Respondent should consult with its legal counsel prior to responding to this solicitation. Any Respondent who is found to have an actual conflict of interest may have its response rejected on that ground.

Respondent, its employees and/or consultants may be subject to the provisions of the

California Political Reform Act of 1974 (the “Act”), which (1) requires such persons to disclose any financial interest that may be materially affected by services provided under this Contract, (2) prohibits such persons from making, or participating in making, decisions that could reasonably affect such interest; and (3) may require the filing a Statement of

Economic Interest (Form 700).

If subject to the Act, Respondent shall conform to all requirements of the Act. Failure to do so shall constitute a material breach and is grounds for immediate termination of the

Contract by County. Respondent shall indemnify and hold harmless County for any and all claims for damages resulting from Respondent’s violation of this Section.

H. By submitting a response, the Respondent represents that it thoroughly examined the

County’s requirements, is familiar with the services required under this solicitation and is qualified and capable of providing the services to achieve the County’s objectives.

I. Each Respondent must submit its response in strict accordance with all requirements of this solicitation and compliance must be stated in the response. Deviations, clarifications and/or exceptions must be clearly identified and listed separately as alternative items on additional information section for the County’s consideration as specified in the

Response Requirements Section, “Statement of Compliance.”

Note: Allow sufficient time to upload all required files. The County’s eProcurement Portal will not allow any uploads after the due date and time specified herein, e.g., if Part 1 and 2 uploaded successfully at 1:58:38 P.M. and Part 3 is in progress of being uploaded at 2:00:01

P.M., Part 3 will not upload successfully.

J. Pre-contractual expenses are not to be included in the Cost Proposal, Attachment B, Pricing and Compensation. Pre-contractual expenses are defined as including, but not limited to, expenses incurred by the Respondent in: a) preparing the response to this solicitation; b) submitting that response to the County; c) negotiating with the County any matter related to the Respondent’s response; and d) any other expenses incurred by the Respondent prior to the date of award and execution, if any, of the Contract.

K. Any response may be construed as non-responsive and ineligible for consideration if it does not comply with the requirements of the solicitation, including but not limited to technical features, acknowledgment of receipt of addenda, and page number limits, etc. These are common causes for deeming a response non-responsive.

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

L. Where two or more Respondents desire to submit a single response to this solicitation, they must do so on a prime/subcontractor basis rather than as a joint venture. The County intends to contract with a single firm that may subcontract with multiple firms (team) but not with multiple firms doing business as a joint venture.

M. County does not require and neither encourages nor discourages the use of lobbyists or other consultants for the purpose of securing business.

N. The County requires a valid D-U-N-S number prior to Contract Award. If needed, your company may obtain one at no cost at www.dnb.com. If you are unable to provide/obtain a D-U-N-S number, please indicate so in your submission response.

O. The County requires a valid UEI number and full registration prior to Contract

Award. Your company must obtain one at no cost at www.usfcr.com. If you are unable to provide/obtain a UEI number, please indicate so in your submission response.

P. Effective from the issuance date of this solicitation until a Contract is awarded or the solicitation is withdrawn, all individuals or entities responding—including their employees, agents, representatives, proposed partners, subcontractors, members, lobbyists, or attorneys (collectively "Respondents")—are prohibited from engaging in any direct or indirect communication with County personnel involved in the selection process, except with the designated Deputy Procurement Agent (DPA). Respondents may continue conducting business with the County on matters unrelated to this solicitation and may communicate with County staff, provided the solicitation is not discussed. Any attempt to engage in discussion regarding this solicitation with anyone other than the designated DPA will be presumed to create an unfair competitive advantage and may result in disqualification.

Q. After the closing date and time for receipt of Responses, evaluation, and if requested by the County, interviews will commence. Respondents who submit Responses most responsive to the County’s requirements may be asked to give a presentation of their response to County staff. The County makes no guarantee as to the number of Respondents selected for interviews. Selected Respondents should be prepared to make its presentation within five (5) business days after notification and be prepared to discuss all aspects of its response in detail, including technical questions regarding the response. Respondents shall not be allowed to alter or amend its response through the use of the presentation process.

1.4 MINIMUM QUALIFICATIONS/REQUIREMENTS

Respondent’s shall meet the following minimum requirements and qualifications to proceed to the evaluation process. Failure to have the ability to, upon County request, provide any of the items requested below may result in disqualification of your response. These qualifications must be maintained during the term of any resultant Contract.

http://www.dnb.com/ http://www.usfcr.com/

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

A. Respondent must be authorized to do business in the State of California and provide proof of active registration with the California Secretary of State, as applicable.

B. Respondent must possess a valid and active California Private Patrol Operator (PPO) license issued by the Bureau of Security and Investigative Services (BSIS).

C. Respondent must have provided Armed Security Guard Services for at least three (3) consecutive years within the last five (5) years.

D. Respondent must demonstrate the ability to staff armed security personnel sufficient to meet 24 hours, seven (7) days a week operational requirements.

E. Respondent must certify that within the past three (3) years, it has not experienced any license suspension or revocation, major labor laws violations, or termination for cause.

Such certifications shall be provided in writing.

F. Respondent shall provide documentation that certifies all proposed key personnel assigned to this Contract, meet the minimum experience requirements: a minimum of five

(5) years of experience performing armed security services, with at least two (2) years of experience in public sector or similar high-security environments.

G. Respondent must provide a documented training program that includes, at a minimum, use of force, firearms training, de-escalation techniques, and report writing.

Documentation shall be included with the proposal in the form of a training curriculum outline or equivalent.

1.5 EVALUATION PROCESS

Responses deemed to meet all minimum solicitation requirements will be scored based on the established evaluation criteria, and will be assigned points that measure the responsiveness to each identified criterion. The total number of points earned will be tallied for each response, based upon the Respondent(s) submitted written materials.

Responses shall be evaluated by an Evaluation Panel of job knowledge experts on the basis of the responsiveness to the requirements in this RFP. The County may request clarifications, or otherwise verify the contents of the response, including information about the Respondent, Contractors and sub-contractors.

The scoring is based on evaluation of the response as measured against the Scoring Criteria, which includes County of Orange Procurement Preference Policy, in accordance with Sections 1.8-103 and 4.3-112 of the 2024 County Contract Policy Manual (CPM). A copy of the 2024 CPM can be found at https://cpo.oc.gov/cpm. Responses will be evaluated from the most advantageous to the least advantageous to the County.

https://cpo.oc.gov/cpm

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

1.6 SELECTION/AWARD PROCEDURES

Upon the completion of the evaluation process, the Evaluation Committee will make a recommendation for an award to the County’s DPA. Final award determination shall be subject to reference checks and past performance.

The Model Contract contained herein this RFP is the Contract proposed for execution. It may be modified to incorporate negotiated items and other pertinent terms and conditions set forth in this

RFP, including special conditions and requirements and those added by addendum, necessary attachments and/or exhibits, and to reflect Respondent’s response and qualifications. Any additional exceptions to the terms and conditions made by any Respondent after submission of its response may result in its elimination from further consideration.

Exceptions to the terms and conditions of the Model Contract or the statements regarding

Respondent’s inability to comply with any of the provisions thereof are to be declared in the response to the RFP in VENDOR RESPONSES - Statement of Compliance.

Negotiations may or may not be conducted with the finalist(s); therefore, the response submitted should contain Respondent(s) most favorable terms and conditions, since the selection and award may be made without further discussion or need for clarification. Any additional exceptions to the terms and conditions made by any Respondent(s) after submission of its response may result in elimination from further consideration.

The County will enter into negotiations with the selected Respondent and award a contract upon completion of negotiation of fees and contract terms. The award may be subject to/requires approval(s) by the County Board of Supervisors.

If a satisfactory Contract cannot be negotiated in a timely manner, County, in its sole discretion, may terminate negotiations with the selected Respondent and begin negotiations with the next

Respondent.

1.7 RIGHTS RESERVED TO COUNTY

The County reserves the right to:

A. Make use of any information or ideas in the responses submitted.

B. Request response revisions and hold discussions and negotiations with any Respondent as necessary to serve the best interests of the County.

C. Seek publicly available information about the Respondents.

D. Conduct, or not to conduct, oral interviews and/or presentations with the highest-ranked

Respondent(s) and additional Respondents.

E. Waive, at its discretion, any procedural, non-material defects, irregularity, or informality, which

County deems correctable or otherwise not warranting rejection of the response that do not result in any unfair competitive advantage. Any waiver will not excuse a proponent from full compliance.

F. Verify and validate any information prior to Contract Award and during the entire term of the

Contract.

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

G. Negotiate the final Contract with any Respondent(s), including pricing/fee schedule, as necessary to serve the best interests of the County;

H. Withdraw or cancel in part or in its entirety this solicitation at any time without prior notice and furthermore makes no representations that any Contract will be awarded to any Respondent responding to this solicitation;

I. Award its total requirements to one Respondent or to apportion those requirements among two or more Respondents as the County may deem to be in its best interests;

J. Reject any response if it is conditional, incomplete or deviates significantly from the services requested in this solicitation; and/or

K. Request Best and Final Offer from any Respondent determined to be within the competitive range.

Unless requested by the County, late Best and Final Offers will not be accepted by the County for any reason. In addition, negotiations may or may not be conducted with Respondents.

L. Make multiple awards to Respondent(s) for services requested in this solicitation, at its sole discretion, to serve the best interests of the County.

M. Defer award of this Contract for a period of 180 days after the solicitation opening. During this period, Respondent shall guarantee the prices and terms quoted in their responses. The County and the responsive, responsible Respondent may mutually agree in writing to extend this deferral period.

Therefore, responses submitted shall contain the Respondent’s most favorable terms and conditions, since the selection and award may be made without discussion with any Respondent.

1.8 CONTRACTOR SAFETY

Contractor shall comply with the County’s Safety and Loss Prevention Policy and Procedure#306

(“Contractor Safety Responsibilities”) and submit a copy of their Injury and Illness Prevention

Program (IIPP) and Contractor Safety-Activity Checklist to the County’s Project Manager prior to the start of any work performed under the Contract. Contractor will notify County Project Manager of any revisions to the Safety-Activity Checklist and will provide a new Safety-Activity Checklist upon County request. The IIPP shall comply with California Code of Regulations, Title 8, Section

1509 or 3203(whichever applies). Contractor shall submit other safety programs that pertain to the type of job that will be performed on site. County reserves the right to conduct inspections and audits as necessary for the purpose of evaluating any aspect of safety performance under this

Contract.

1.9 TITLE VI SOLICITATION NOTICE

The County of Orange, in accordance with the provisions of the Title VI of the Civil Rights Act of 1964 (78 Stat. 252, 42 USC §§ 2000d to 2000d-4) and the Regulations, hereby notifies all

Respondents that it will affirmatively ensure that any contract entered into pursuant to this advertisement, will be afforded full and fair opportunity to submit response to this solicitation and will not be discriminated against on the grounds of race, color, or national origin in consideration for an award.

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

1.10 DEPARTMENT OF THE TREASURY, INTERNAL REVENUE SERVICE FORM

W-9/W-8 REQUIREMENTS

Effective June 3, 2006, all Contractors, entering into a Contract with County, who are not already established in Countywide ERP System as an Auditor-Controller vendor, will be required to submit to County a federal Form W-9, or form W-8 for foreign vendors. County will inform

Contractor, at the time of award, if the Form W-9 or W-8 will be required.

In order to comply with this County requirement, within ten (10) days of notification of selection of award of Contract but prior to official award of Contract, the selected Contractor agrees to furnish to Contract administrator, or the Deputy Procurement Agent (DPA) the required W-9 or

W-8.

1.11 LEVINE ACT REQUIREMENT

Effective January 1, 2023, all contractors entering into a contract with the County, will be required to submit the Campaign Contribution Disclosure Form for any contributions made on or after

January 1, 2023. In order to comply with this requirement, Respondent agrees to furnish the required Campaign Contribution Disclosure Information form as a required submittal with its response. Failure to include the form as required will render the response nonresponsive.

SECTION 2. PROTEST PROCEDURES

Any actual or prospective bidder or respondent who alleges an error or impropriety in the solicitation or award of a contract may submit a grievance or protest to Jessica Cortez at jessica.cortez@ceo.oc.gov, as set forth herein.

PROTEST PROCEDURES

All protests shall be typed under the protestor’s letterhead and submitted in accordance with the provisions stated herein. All protests shall include at a minimum the following information:

A. The name, address, and telephone number of the protestor;

B. The signature of the protestor or the protestor’s representative;

C. The solicitation or contract number;

D. A detailed statement of the legal and/or factual grounds for the protest; and, E. The form of relief requested.

Protest of Solicitation Specifications:

A. All protests related to solicitation specifications must be submitted to the Deputy

Procurement Agent (DPA), Jessica Cortez at jessica.cortez@ceo.oc.gov, no later than five (5) business days prior to the Closing Date of the solicitation. Protests received after the five (5) business-day deadline will not be considered by the County.

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

B. In the event the protest of specifications is denied, and the protestor wishes to continue in the solicitation process, the protestor must still submit a bid/response prior to the close of the solicitation in accordance with the solicitation submittal procedures provided in this solicitation.

Protest of Award of Contract:

A. Protests related to the award of a contract must be submitted to the Deputy Procurement

Agent, Jessica Cortez at jessica.cortez@ceo.oc.gov, no later than five (5) business days after the Notice of Solicitation Results is provided by the DPA.

B. Protests relating to a proposed contract award received after the five (5) business day deadline will not be considered by the County.

C. If the five (5) business day period expires without the receipt of a protest, the department may move forward with the contract award or if necessary, file the item for approval by the Board of Supervisors.

Protest Process

A. In the event of a timely protest, the County shall not proceed with the solicitation or award of the contract until the DPA issues a decision on the protest.

B. Upon receipt of a timely protest, the DPA will, within ten (10) business days of receipt of the protest, issue a decision in writing which shall state the reasons for the actions taken.

C. The County may, after providing written justification, make the determination that an immediate award of the contract is necessary to protect the substantial interests of the

County. The award of a contract shall in no way compromise the protester’s right to the protest procedures outlined herein.

D. If the protestor disagrees with the decision of the DPA, the protestor may submit a written appeal to the County Procurement Officer requesting an appeal to the

Procurement Appeals Board, in accordance with the process stated below.

APPEALS PROCESS

A. If the protestor wishes to appeal the protest decision of the Deputy Procurement Agent, the protestor must submit, within three (3) business days from receipt of the Deputy

Procurement Agent’s decision, a written appeal to the Office of the County Procurement

Officer.

Written appeals must be sent by mail to the address below with a courtesy copy by email;

County of Orange/County Executive Office

County Procurement Office

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

400 W. Civic Center Drive, 5th Floor

Santa Ana, CA 92701

Attn: County Procurement Officer

CPOAppeals@ceo.oc.gov

B. Within fifteen (15) business days, the County Procurement Officer will review all materials in connection with the appeal, assess the merits of the protest and provide a written determination that shall contain his or her decision on whether the appeal shall be forwarded to the Procurement Appeals Board.

C. The decision of the County Procurement Officer on whether to allow the appeal to go forward will be final and there shall be no right to any administrative appeals of this decision.

SECTION 3. SCOPE OF WORK

3.1 GENERAL INFORMATION:

The County of Orange is comprised of 22 Departments and over 18,000 employees located throughout the County. The County’s core businesses are public safety, public works, construction management, public health, environmental protection, regional planning, public assistance, social services, and aviation.

3.2 SCOPE OF WORK

A. GENERAL INFORMATION - Respondent shall provide Armed Security Guard Services to various departments located throughout the County of Orange. Armed Security Guard

Services are requested on a scheduled and as-needed basis and usage is not guaranteed.

Location(s) may be added or deleted, and service hours may be increased or decreased at a given location at any time during the term of the Contract. Assignments include armed supervisor (24/7) and armed vehicle gate post (24/7). Assigned supervisors and security guards shall be considered part of the security operations of the County departments utilizing the Contract and shall work closely with the County’s Project Manager or designee. Respondent must maintain all required federal, state, and local licenses and registrations necessary to perform armed security services in the State of California, including compliance with California Department of Consumer Affairs, Bureau of Security and Investigative Services (BSIS) requirements at all times during the Contract term.

Respondent shall ensure full compliance with all applicable federal, state, and local laws, including but not limited to use-of-force laws, firearm regulations, labor laws, and OSHA requirements. All services include, but are not limited to, access control, patrol services

(vehicle and foot), incident response, emergency response, traffic control, report writing, mailto:CPOAppeals@ocgov.com

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC coordination with law enforcement, and enforcement of County policies as directed by

County’s Project Manager or designee.

B. COMMAND CENTER - Contractor shall maintain a fully staffed operation dedicated to

County 24 hours a day, 7 days a week, 365 days a year for the purpose of monitoring services under this Contract.

C. CONTRACTOR RESPONSIBILITY - Contractor shall:

1. Provide security guards and supervisors as requested by County on an as-needed basis and on a 24-hour, seven-days-per-week basis, including during normal County business hours, after hours, and County-recognized holidays.

2. Provide personnel who are able to pass security/background check requirements for security badge issuance, as outlined in the Proposed Model Contract.

3. Provide security guards and supervisors who are capable of exercising sound judgment under both routine and stress conditions.

4. Provide a small vehicle for supervisor transportation between the various security posts.

5. Provide security guards who can complete standard reports and other performance reports as directed and as necessary for measuring productivity and quality of security services.

6. Provide security guards that are physically able to perform all of the required duties.

7. Provide security guards that have the ability to communicate with the County’s Project

Manager or designee, and other authorized staff at all times during their shift.

8. Provide security guards that have been thoroughly:

a. Trained in their capacity as security guards.

b. Trained in the requirements of this Contract.

c. Trained on the facility included under this Contract.

d. Trained on the procedures included under this Contract.

9. Assign fully trained security guard(s) for the assignment and maintain fully trained security guard(s) on that assignment except for illness, injury or excused absence.

10. Provide replacement security guards who are trained and knowledgeable on assigned tasks and responsibilities.

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

11. Ensure that security guards remain on duty and perform all assigned duties throughout the entire designated shift. Late arrivals, absences, and abandoned posts are not acceptable. In the event that a security guard is unable to report on time or for a scheduled work shift, Contractor shall notify the County’s Project Manager or designee prior to the scheduled start time and shall provide a qualified replacement security guard within one (1) hour of the scheduled work shift.

12. Provide direction and assistance to security guards.

13. Ensure security guards have been and are trained in all necessary equipment, including transportation, required to complete their assignment(s).

14. Enforce Zero Tolerance Drug Testing on security guard personnel assigned to perform services, without additional cost to County.

15. Provide a security guard schedule with names a minimum of seven (7) calendar days in advance.

16. Immediately remove any security guard from assignment upon instructions of County’s

Project Manager or designee.

17. Change, add, delete, or modify assignments as requested and directed by County’s

Project Manager or designee.

18. Comply with the meal and rest break and overtime laws and regulations of the State of

California.

19. Provide the following security personnel:

a. An on-site Account Manager dedicated to specific County Departments, if requested, to manage the day-to-day security post operations, administrative tasks, training, logistics coordination, reporting, hiring/selection, new hire on-boarding, scheduling, payroll, training, coaching, developing, disciplinary action, terminations, supporting security supervisors and guards, and serve as the primary point of contact for the County’s Project Manager or designee. This manager must have a minimum of 5 years of management experience overseeing a comparable size private security account with over 7,000 employee hours worked per month.

Reference detailed position requirements below.

b. Two patrolling field supervisors with the responsibility of supervising and supporting on- duty personnel, providing breaks, short term schedule coordination such as unplanned time off, on-the-job training, customer service, conflict resolution, coordination with on- duty County personnel, and support to security guards. Supervisors must have a minimum of 5 years of private security, military, County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC law enforcement, or comparable security industry experience. Reference detailed position requirements below.

c. Security Guards to staff all County Department posts. Guards must have a minimum of 2 years of private security, military, law enforcement, or comparable security industry experience. Reference detailed position requirements below.

20. Ensure all personnel employed for the purpose of performing duties under the Contract must:

a. Be a legal resident of the United States.

b. Understand that they will be interacting with a diverse group of patrons, the traveling public, County employees, tenants, and stakeholders.

c. Understand that they will be communicating in-person, via radio, and via telephone.

d. Effectively communicate and follow written and oral instructions in English.

e. Exhibit character and demeanor that is pleasant and courteous to clients and staff at all times.

f. Must exhibit professional and respectful verbal and written communication.

g. Security guards must have two (2) years’ experience as a state-licensed security guard.

h. Be able to comply with written Standard Operating Procedures (SOP), regulations, and Post orders.

i. Be sensitive to the wide range of ethnic diversity of patrons, public and staff.

j. Be physically and mentally capable of performing assigned tasks.

k. Be able to perform duties outlined with authority, quickly, quietly; yet not abusive, abrasive or threatening.

l. Be thoroughly trained:

i. In general customer service, traffic safety, and vehicle inspection training prior to post assignments.

ii. On all necessary equipment, including transportation, radio use, cell phone use, daily activity report requirements, and other tasks required to complete their assignment(s).

iii. To perform their roles as security guards, supervisors, and managers.

iv. On the requirements of this Contract.

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

v. On the facility included under this Contract.

vi. On the procedures included under this Contract.

vii. In de-escalation techniques, including conflict resolution, situational awareness, and communications strategies intended to minimize the use of force.

21. Contractor shall make available to County the following employment information for each assigned security guard:

a. Employee name

b. Employer name

c. Initial hire date

d. Total employment time with employer in months and/or years

e. Job title or position

f. Licenses/Permits:

i. Copy of California Private Patrol Operators (PPO) License.

ii. Copy of California Department of Consumer Affairs, Bureau of Security and

Investigative Services, Security Guard Permit (for all security guards).

iii. Copy of California Department of Consumer Affairs, Bureau of Security and

Investigative Services, Firearms Permit (for all armed security guards).

22. Contractor shall be liable for any damage or injury resulting from the accidental discharge of a security guard’s or supervisor's firearm. Contractor shall fully cooperate with County in the investigation of such situations, including but not limited to, providing any documentation requested by County’s Project Manager or designee and allowing Contractor employees to be interviewed by County at a County facility.

23. Contractor shall maintain written Use of Force policies consistent with California law and industry best practices and shall provide such policies to County upon request.

Contractor's Use of Force policies shall incorporate de-escalation principles, and

Contractor shall ensure that all personnel are trained in de-escalation techniques consistent with industry best practices.

24. Contractor shall ensure all armed personnel qualify with their assigned firearm at intervals required by law and shall provide proof of current qualification upon request.

25. Contractor shall ensure all firearms carried under this Contract are registered, legally owned or issued, and authorized for use under BSIS regulations.

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26. Contractor shall maintain body-worn camera capability if required by County

Department and shall comply with County evidence retention and privacy policies.

27. The County’s Project Manager or designee shall have full authority over operational direction for services performed under this Contract. Contractor personnel shall comply immediately with all lawful directions, post orders, and instructions issued by the

County. Contractor shall not delay implementation of County direction for internal approvals, corporate review, or other administrative processes.

28. Contractor shall maintain consistent staffing assignments to ensure continuity of operations and service quality. Contractor shall provide advance written notice to the

County’s Project Manager or designee for any changes to key personnel, including but not limited to, the Account Manager and Supervisors. Excessive turnover or frequent reassignments of personnel, as determined by the County, may be considered a performance deficiency.

29. Contractor shall be fully responsible for the acts and omissions of its employees, agents, and subcontractors in the performance of services under this Contract. This includes, but is not limited to, incidents involving use of force, firearms, negligence, misconduct, or failure to comply with applicable laws, regulations, and Contract requirements.

30. Contractor shall provide all necessary account management, administrative oversight, supervision, coordination, scheduling, reporting, and contract management functions required to successfully perform services under this Contract. Such functions shall include, but not be limited to, oversight of personnel, coordination with the County's

Project Manager or designee, performance monitoring, training coordination, reporting, and overall contract administration. All account management and administrative oversight services shall be included in the Contractor's fully burdened hourly rates for security personnel and shall not be billed separately to the County.

D. CONTRACTOR’S FIELD SUPERVISOR REQUIREMENTS AND

RESPONSIBILITIES - Field Supervisors shall:

1. Have a minimum of 5 years of private security, military, law enforcement, or comparable security industry experience.

2. Successfully pass security/background check requirements to receive an ID Badge by

County Departments, when needed.

3. Exercise sound judgment under both routine and stressful conditions.

4. Complete standard reports and other performance reports as directed and as necessary for measuring productivity and quality of security services.

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

5. Be physically able to perform all of the required duties.

6. Provide direction and assistance to security guards.

7. Professionally and respectfully communicate with County’s Project Manager or designee and other County Department employees, tenants, and stakeholders at all times during their shift.

8. Provide direct oversight to on-duty security guards.

9. Perform duties pursuant to the specific post orders, approve all reports, and ensure appropriate follow-up distribution.

10. Maintain an accurate record showing the name of every employee, classification, actual hours worked, wages paid, and any benefits paid to each employee.

11. Provide relief of assigned guards for breaks, lunch, emergencies or similar instances, as required by the Parties or by law.

12. Supervisors may be assigned minimal tasking as mutually agreed upon by Contractor and County.

13. Provide lessons learned, shift briefing topics, post order amendments, and other safety/security information to security guards throughout their shift.

14. Provide recurrent and remedial training to security guards.

15. Document all training activity and provide to the on-site Account Manager.

16. Attend meetings and other training upon request of County Department.

17. Ensure that security guards remain on duty and are performing the assigned duties throughout the entire designated shift. Late arrivals, abandoned posts, and early departure of personnel are not acceptable.

E. SECURITY GUARD SERVICES TO BE PROVIDED - Security Guards shall:

1. Report to the site on or before the designated start of shift ready to begin work.

2. Check in with County’s Project Manager or designee, or designated County

Department representative upon arrival to inquire if there are any special situations/circumstances he/she should be aware of on that day.

3. Document the supervisor, manager, or County Department representative they spoke to upon arrival for their shift.

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

4. Observe and report any suspicious activities to the County designated Sheriff’s

Department contact at (949) 770-6011, unless otherwise directed by the County or specified in site-specific Post Orders.

5. Report security problems immediately to the County-designated Sheriff's Department contact at (949) 770-6011, unless otherwise directed by the County or specified in site-specific Post Orders.

6. Immediately request assistance from the County-designated Sheriff’s Department at

(949) 770-6011 when an individual becomes abusive, unmanageable, or presents a potential threat to safety or security.

7. Record the date and time for each patrol in the Daily Activity Report (DAR).

8. Prepare DAR recording all patrols, incidents, and other pertinent data.

9. Complete, sign and provide a written report of all incidents and occurrences to

County’s Project Manager or designee within 24 hours of the incident.

10. Report damage problems to County’s Project Manager or designee.

11. Discourage individuals from gathering/meeting in a disruptive way or in any way.

12. Immediately respond to each page/call.

13. Check out with their supervisor or manager prior to leaving their post assignment.

14. Security Guards shall immediately notify County’s Project Manager or designee of any incident involving use of force, display of firearm, detention, arrest, injury, or potential liability exposure.

15. Security Guards shall not detain individuals except in accordance with California law and established County procedures.

16. Contractor shall be capable of deploying additional security personnel within 2 hours of County request for temporary or emergency posts, unless otherwise directed by the

County.

F. COUNTY-WIDE REQUIREMENTS – SECURITY GUARD REQUIRED EQUIPMENT,

INFORMATION AND UNIFORMS

1. Contractor shall provide, at no additional cost to the County, all equipment, materials, and resources necessary to perform the services described in this Contract, except for those items expressly identified as County-provided. Such Contractor provided items include, but are not limited to, the following:

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

a. Communication Equipment: Contractor shall provide communication equipment sufficient to ensure uninterrupted contact with security personnel and County representatives, including, but not limited to, pager, company two-way radio, VOIP phone (as applicable), and/or cell phone/mobile device with batteries, back-up batteries, and charging equipment. Contractor shall maintain redundant communication capability at all times.

b. Technology and Reporting Equipment: Contractor shall provide all technology necessary to perform services and complete required documentation, including desktop computers, laptops, tablets, mobile devices, company provided email, and related accessories. Devices must support electronic completion of Daily Activity

Reports (DAR) and Incident Reports.

c. Office Furniture and Workspace Equipment (as applicable): Contractor shall provide necessary workspace equipment not supplied by the County, including desks, chairs, and related office furnishings.

d. Emergency and Contact Information: Contractor shall maintain Contractor specific emergency contact information, including internal emergency contacts and escalation procedures.

e. Emergency and Safety Equipment: Contractor shall provide appropriate emergency and safety equipment, including first aid kits, traffic control equipment (such as traffic marshaling wands, as applicable), and any other equipment necessary to safely perform assigned duties.

f. Uniforms and Personal Protective Equipment (PPE): Contractor shall provide uniforms and all required PPE, including reflective safety vests with “Security” printed on the back, rain gear, and other protective equipment appropriate for assigned duties.

g. Lighting and Visibility Equipment: Contractor shall provide operable flashlights and any additional equipment necessary to ensure visibility and safe operations during low-light or inclement weather conditions.

h. Armed Security Equipment (as applicable): Contractor shall provide all required duty equipment for armed personnel, including legally compliant firearms, holsters with appropriate retention levels, duty belts, spare magazines, and body armor meeting current National Institute of Justice (NIJ) standards for ballistic protection.

i. Vehicles (as applicable): Contractor shall provide vehicles necessary for supervisory and operational support, as required by the assigned posts.

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j. Operational Documents and Materials: Contractor shall provide and maintain all

Contractor generated documents and materials necessary for service performance, including appropriate report forms and Contractor’s company rules and operating procedures. Contractor shall submit company rules and operating procedures to the

County’s Project Manager or designee.

k. Post Orders and Training Compliance: Contractor shall ensure personnel are trained on and comply with all County provided Standard Operating Procedures (SOPs), Post Orders, amendments, and site-specific requirements. Each armed security guard shall maintain access to the post orders for their assigned location.

2. Contractor shall require each armed security guard to wear clean, pressed, un-torn, and properly fitted uniforms at all times, consisting minimally of the following items, unless otherwise further noted under the terms of this Contract:

a. Trousers/Skirt

b. Shirt/Blouse

c. Belt

d. Socks and Shoes

e. Shoulder patch on both arms

f. Rain gear (as needed)

g. Picture Identification

h. Name Tags

i. Jacket with Company insignia (as needed)

j. Safety vests with “Security” printed on the back for curbside traffic officers

k. Other PPE, as required by Contractor or County Department

l. Legally Registered Firearm

3. Contractor shall replace worn or torn uniforms at Contractor’s expense. County reserves the right to approve or have input on uniform style, color, appearance, and proper fit.

G. COUNTY PROVIDED EQUIPMENT, ITEMS, AND FACILITIES

1. Workspace and Facilities: County shall provide workspace as applicable, including office space, shared desk space, guard shacks, podiums, chairs, and suitable space for personnel to take meals and rest breaks, as required by the assigned post.

County Executive Office - CPO - RFP-017-3034501-JC - Countywide Armed Security Guard Services, RFP-017-3034501-JC

2. Communication Infrastructure: County shall provide access to communication infrastructure necessary for operations, including network connectivity, phone access, and computer ports at assigned locations. Contractor shall be responsible for providing all communication equipment required to perform services, including but not limited to VOIP phones, mobile devices, and any related accessories, unless otherwise expressly identified as County-provided.

3. Radio Equipment: County shall provide 800 MHz radio equipment and accessories, including one radio per post or as otherwise designated (e.g.