COMBINED SYNOPSIS 75N99026R00038.pdf

Solicitation 75N99026R00038

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COMBINED SYNOPSIS/SOLICITATION

SOLICITATION NO. 75N99026R00038

LINEN AND UNIFORM RENTAL SERVICES

SECTION A

SOLICITATION/CONTRACT FORM

1. Solicitation Information

Item Description

Solicitation Number 75N99026R00038

Solicitation Type Request for Proposal (RFP) / Combined Synopsis-Solicitation

Issuing Organization U.S. Department of Health and Human Services (HHS)

Agency National Institutes of Health (NIH)

Office Office of Acquisition and Logistics Management (OALM)

NAICS Code 812332 – Industrial Launderers

PSC Code S209 – Housekeeping- Facilities Operations Support

Place of Performance National Institutes of Health Facilities

Contract Type Firm-Fixed Price

2. DESCRIPTION OF REQUIREMENT

The National Institutes of Health (NIH), Office of Research Facilities (ORF), requires a qualified contractor to provide comprehensive linen and uniform rental services in support of NIH facilities.

The Contractor shall provide all management, supervision, labor, equipment, transportation, materials, supplies, and incidentals necessary to provide rental, laundering, repair, replacement, delivery, pickup, inventory management, and related support services for government-owned and contractor-provided linens, uniforms, and associated textile products.

The Contractor shall perform services in accordance with the Performance Work Statement

(PWS), applicable industry standards, and all terms and conditions contained herein.

The requirement includes, but is not limited to:

• Rental and laundering of uniforms;

• Rental and laundering of shop towels, mats, and miscellaneous textile items;

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• Delivery and pickup services;

• Inventory control and replenishment;

• Garment fitting and employee measurements;

• Repair and replacement of damaged or worn items;

• Transition services from the incumbent contractor;

• End-of-contract phase-out activities.

3. PERIOD OF PERFORMANCE

The anticipated period of performance is:

Base Period: November 1, 2026 – October 30, 2027

Option Period 1: November 1, 2027 – October 30, 2028

Option Period 2: November 1, 2028 – October 30, 2029

Option Period 3: November 1, 2029 – October 30, 2030

Option Period 4: November 1, 2030 – October 30, 2031

The Government may exercise option periods in accordance with FAR Clause 52.217-9, Option to Extend the Term of the Contract.

4. BASIS FOR AWARD

The Government intends to award a single Firm-Fixed Price contract resulting from this solicitation to the responsible Offeror whose proposal represents the Best Value to the

Government.

The Government anticipates evaluating proposals using the factors identified in Section M:

1. Technical Capability and Approach;

2. Past Performance;

3. Price.

Technical capability is more important than price. Non-price factors, when combined, are approximately equal to price.

5. SET-ASIDE STATUS

☐ Unrestricted

6. QUESTIONS AND REQUESTS FOR INFORMATION

Questions regarding this solicitation shall be submitted electronically to the Contracting Officer no later than the date identified in the solicitation notice.

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Offerors shall reference:

Solicitation No. 75N99026R00038 – Linen and Uniform Rental Services

Questions received after the established deadline may not receive a response.

SECTION B

SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 GENERAL

The Contractor shall provide linen and uniform rental services in accordance with Section C, Performance Work Statement.

The Contractor shall furnish all labor, management, supervision, equipment, transportation, materials, and supplies necessary to successfully perform the contract.

The Government anticipates recurring weekly services with pricing based on rental quantities, laundering requirements, replacement requirements, and associated support services.

B.2 CONTRACT LINE-ITEM NUMBER (CLIN) STRUCTURE

Base Period

CLIN Description Unit Quantity Unit Price Total

0001 Uniform Rental and Laundering Services Month 12 $_____ $_____

0002 Laboratory Coat Rental and Laundering Services Month 12 $_____ $_____

0003 Linen, Towels, and Mats Services Month 12 $_____ $_____

0004 Emergency Replacement Services cost per trip Lot 1 $_____ $_____

BASE PERIOD TOTAL: $_________

OPTION PERIOD 1

CLIN Description Unit Quantity Unit Price Total

1001 Uniform Rental and Laundering Services Month 12 $_____ $_____

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CLIN Description Unit Quantity Unit Price Total

1002 Laboratory Coat Rental and Laundering Services Month 12 $_____ $_____

1003 Linen, Towels, and Mats Services Month 12 $_____ $_____

1004 Emergency Replacement Services Lot 1 $_____ $_____

OPTION PERIOD 1 TOTAL: $_________

OPTION PERIODS 2–4

Pricing shall be submitted using the same CLIN structure identified above.

B.3 ADDITIONAL SERVICES / NON-RECURRING REQUIREMENTS

The Government may require additional linen or uniform services outside the estimated recurring requirement.

Examples include:

• Additional employee uniform requirements;

• Emergency linen requirements;

• Special events;

• Temporary workforce increases;

• Replacement of discontinued inventory items.

Such requirements shall be priced using negotiated unit prices or established contract rates.

B.4 ESTIMATED QUANTITIES

Estimated quantities provided in this solicitation are for evaluation purposes only and do not represent a guarantee of work.

The Government reserves the right to increase, decrease, or eliminate quantities based on mission requirements.

The Contractor shall provide services based on actual usage and authorized service requirements.

B.5 PRICE EVALUATION BASIS

The Government will evaluate total evaluated price by adding:

• Base period CLIN totals; and

• All option period CLIN totals.

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The Government will evaluate prices for reasonableness in accordance with FAR Part 15.

SECTION C

DESCRIPTION / SPECIFICATIONS / PERFORMANCE WORK STATEMENT

C.1 INTRODUCTION

The National Institutes of Health (NIH), Office of Research Facilities (ORF), provides facilities operations and support services necessary to maintain a safe, reliable, and efficient environment in support of NIH’s biomedical research mission.

The Contractor shall provide comprehensive linen and uniform rental services in support of NIH operations. These services are required to support employees performing facilities operations, maintenance, laboratory support, housekeeping, transportation, and other mission-critical activities.

The Contractor shall furnish all management, supervision, labor, equipment, transportation, supplies, materials, and incidental services necessary to provide reliable linen and uniform rental services as described herein.

The Contractor shall perform all services in accordance with this Performance Work Statement

(PWS), applicable industry standards, manufacturer recommendations, and all applicable

Federal, State, and local requirements.

C.2 BACKGROUND

NIH requires uninterrupted access to clean, serviceable, and properly fitted uniforms, linens, and textile products.

The services provided under this contract support daily NIH operations by ensuring personnel have appropriate uniforms and textile items necessary to perform assigned duties safely and effectively.

The Contractor shall maintain sufficient inventory levels and operational capability to prevent service interruptions.

C.3 OBJECTIVE

The objective of this contract is to provide dependable, high-quality linen and uniform rental services through:

• Scheduled pickup and delivery services;

• Professional laundering and sanitation;

• Uniform fitting and replacement;

• Inventory control;

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• Garment repair and replacement;

• Responsive customer service;

• Continuous availability of required items.

The Contractor shall establish and maintain processes that ensure all required items are available when needed.

C.4 SCOPE OF SERVICES

The Contractor shall provide, at a minimum, the following services, and as outline on the PWS attachment:

C.4.1 Uniform Rental Services

The Contractor shall provide rental uniforms for authorized NIH personnel.

Services shall include:

• Employee measurements;

• Initial uniform issuance;

• Replacement of worn or damaged garments;

• Laundering;

• Pressing and finishing;

• Alterations;

• Repairs;

• Name/logo identification when required;

• Delivery and pickup.

Uniforms shall be properly sized, clean, serviceable, and suitable for the intended work environment.

C.4.2 Linen Rental Services

The Contractor shall provide linen rental services including, but not limited to:

• Shop towels;

• Wiping cloths;

• Mats;

• Miscellaneous textile products;

• Other approved rental items identified by the Government.

All linen items shall be:

• Clean;

• Free from excessive wear;

• Properly sanitized;

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• Suitable for intended use.

C.4.3 Laundry Processing Requirements

The Contractor shall process all items using commercial laundering methods consistent with industry standards.

The Contractor shall:

• Maintain hygienic laundering practices;

• Prevent cross-contamination;

• Separate damaged/unserviceable items;

• Maintain item quality throughout the contract period.

C.4.4 Delivery and Pickup Requirements

The Contractor shall provide scheduled pickup and delivery services at locations identified by the Government.

The Contractor shall:

• Deliver clean items;

• Remove soiled items;

• Maintain delivery schedules;

• Provide delivery documentation;

• Maintain continuity of service.

Failure to provide scheduled services may result in Government notification, corrective action, or other contractual remedies.

C.4.5 Inventory Management

The Contractor shall maintain adequate inventory levels to satisfy Government requirements.

Inventory management responsibilities include:

• Tracking issued items;

• Maintaining replacement inventory;

• Identifying shortages;

• Preventing service disruptions;

• Providing inventory reports upon request.

C.5 CONTRACTOR MANAGEMENT REQUIREMENTS

The Contractor shall provide a designated Contract Manager responsible for:

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• Overall contract performance;

• Communication with the Government;

• Resolution of service issues;

• Scheduling;

• Quality control;

• Reporting requirements.

The Contractor shall provide contact information for management personnel within ten (10) business days after contract award.

C.6 QUALITY CONTROL PLAN

Within thirty (30) days after award, the Contractor shall submit a Quality Control Plan (QCP).

The QCP shall describe:

• Inspection procedures;

• Quality assurance processes;

• Customer complaint resolution;

• Inventory controls;

• Corrective action procedures.

The Contractor shall maintain effective internal controls to ensure compliance with contract requirements.

C.7 PHASE-IN / TRANSITION REQUIREMENTS

C.7.1 Phase-In Period

The Contractor shall complete transition activities necessary to assume full responsibility for services without interruption.

The phase-in period shall begin upon contract award and continue for a period established by the

Government, not to exceed sixty (60) calendar days unless otherwise approved by the

Contracting Officer.

During phase-in, the Contractor shall:

• Coordinate transition activities with the incumbent contractor and Government representatives;

• Conduct employee measurements;

• Validate inventory requirements;

• Establish delivery schedules;

• Confirm ordering procedures;

• Identify potential service risks;

• Demonstrate readiness to begin full performance.

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C.7.2 Employee Measurements and Uniform Issuance

The Contractor shall complete employee measurements and sizing activities sufficiently in advance of the contract start date to ensure uniforms are available when required.

The Contractor shall coordinate with Government representatives to establish:

• Measurement dates;

• Locations;

• Employee scheduling procedures;

• Final uniform issuance timelines.

The Contractor shall not begin full service operations until the Government determines the

Contractor has demonstrated operational readiness.

C.7.3 Phase-Out Requirements

At contract expiration, termination, or completion of services, the Contractor shall support an orderly transition to a successor contractor.

The Contractor shall:

• Continue performing services until expiration of the contract;

• Provide reasonable transition assistance;

• Provide inventory information;

• Return Government-owned property, if applicable;

• Coordinate final pickups and deliveries.

The Contractor shall not disrupt Government operations during transition activities.

C.8 GOVERNMENT QUALITY ASSURANCE

The Government will monitor contractor performance through the assigned Contracting Officer

Representative (COR).

The COR may evaluate:

• Delivery timeliness;

• Quality of laundering;

• Availability of required items;

• Contractor responsiveness;

• Customer complaints;

• Compliance with contract requirements.

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SECTION D

PACKAGING AND MARKING

D.1 GENERAL

The Contractor shall package and mark all items in accordance with commercial standards and industry practices.

Packaging shall ensure:

• Protection from contamination;

• Protection during transportation;

• Identification of contents;

• Proper handling.

D.2 DELIVERY IDENTIFICATION

All deliveries shall identify:

• Contractor name;

• Contract number;

• Delivery location;

• Date of delivery;

• Contents.

D.3 ENVIRONMENTAL CONSIDERATIONS

The Contractor shall use environmentally responsible packaging practices whenever feasible.

SECTION E

INSPECTION AND ACCEPTANCE

E.1 INSPECTION

Inspection of services shall be performed by the Government in accordance with FAR Clause

52.212-4.

The Government will inspect services to determine compliance with contract requirements.

E.2 ACCEPTANCE

Acceptance shall occur upon verification that services have been performed in accordance with:

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• Section C requirements;

• Established schedules;

• Quality standards;

• Contract terms.

The Government reserves the right to reject defective or unacceptable services.

E.3 DEFECTIVE SERVICES

The Contractor shall correct deficiencies identified by the Government at no additional cost.

Examples include:

• Missing items;

• Damaged garments;

• Improper laundering;

• Late deliveries;

• Incorrect quantities.

SECTION F

DELIVERIES OR PERFORMANCE

F.1 PERIOD OF PERFORMANCE

Performance shall begin on the date specified in the contract award.

The anticipated period of performance includes:

• One-year base period;

• Four one-year option periods.

F.2 SERVICE FREQUENCY

The Contractor shall provide services according to schedules established with the Government.

Pickup and delivery schedules may be adjusted based on mission requirements.

F.3 PLACE OF PERFORMANCE

Services shall be performed at NIH facilities identified by the Government.

Specific delivery locations will be coordinated after award.

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F.4 REPORTING REQUIREMENTS

The Contractor shall provide reports requested by the Government, including:

• Inventory reports;

• Delivery records;

• Issue resolution reports;

• Performance metrics.

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 CONTRACTING OFFICER

The Contracting Officer is the only individual authorized to:

• Enter into contractual agreements;

• Modify contract terms;

• Interpret contract requirements;

• Issue changes.

G.2 CONTRACTING OFFICER REPRESENTATIVE (COR)

The COR is authorized to:

• Monitor performance;

• Conduct inspections;

• Communicate technical issues;

• Review invoices.

The COR is not authorized to:

• Modify contract terms;

• Change scope;

• Increase funding;

• Direct unauthorized work.

G.3 INVOICE SUBMISSION

Invoices shall be submitted in accordance with applicable NIH payment procedures through IPP platform https://www.ipp.gov/

Invoices shall include:

https://www.ipp.gov/

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• Contract number;

• CLIN identification;

• Billing period;

• Description of services performed;

• Supporting documentation.

G.4 CONTRACTOR PERFORMANCE REPORTING

The Contractor shall notify the Government of:

• Service interruptions;

• Delivery delays;

• Inventory shortages;

• Significant performance issues.

Notifications shall be provided promptly to the COR and Contracting Officer.

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 ORDER OF PRECEDENCE

In the event of inconsistencies between contract documents, the following order of precedence shall apply:

1. Contract Schedule, including Section B;

2. Section C – Performance Work Statement;

3. Section H – Special Contract Requirements;

4. Section I – Contract Clauses;

5. Solicitation attachments;

6. Contractor’s proposal, incorporated by reference;

7. Other referenced documents.

The Contracting Officer shall resolve any inconsistency or ambiguity.

H.2 CONTRACT MANAGEMENT

The Contractor shall provide effective contract management necessary to ensure successful performance.

The Contractor shall designate a Contract Manager who shall serve as the primary point of contact for contract performance matters.

The Contract Manager shall:

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• Coordinate service schedules;

• Ensure compliance with contract requirements;

• Address performance issues;

• Coordinate transition activities;

• Maintain communication with Government representatives.

The Contractor shall provide the name and contact information of the Contract Manager within ten (10) business days after contract award.

H.3 SERVICE CONTINUITY REQUIREMENTS

The Contractor shall maintain continuous service throughout the contract period.

The Contractor shall have contingency procedures to address:

• Equipment failures;

• Transportation disruptions;

• Labor shortages;

• Increased demand;

• Emergency service requirements.

The Contractor shall notify the Contracting Officer and COR immediately when circumstances may affect service delivery.

H.4 EMERGENCY RESPONSE REQUIREMENTS

The Contractor shall respond to urgent Government requests affecting mission operations.

Emergency service requirements may include:

• Accelerated delivery;

• Replacement of unavailable items;

• Temporary increases in inventory;

• Expedited laundering.

Emergency response requirements shall be coordinated with the COR and Contracting Officer.

H.5 CONTRACTOR QUALITY CONTROL PROGRAM

The Contractor shall maintain an effective Quality Control Program throughout contract performance.

The program shall include:

• Methods for monitoring service quality;

• Procedures for identifying deficiencies;

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• Corrective action processes;

• Customer complaint tracking;

• Internal inspection procedures.

The Contractor shall update the Quality Control Plan when operational changes occur.

H.6 GOVERNMENT PROPERTY

The Contractor shall safeguard any Government-furnished property provided under this contract.

The Contractor shall:

• Maintain accountability;

• Prevent loss or damage;

• Immediately report damaged or missing property.

Government property shall be returned at contract completion or otherwise disposed of as directed by the Contracting Officer.

H.7 EMPLOYEE IDENTIFICATION AND ACCESS REQUIREMENTS

Contractor personnel requiring access to NIH facilities shall comply with all NIH security and access requirements.

The Contractor shall ensure personnel:

• Follow NIH site access procedures;

• Display required identification;

• Comply with security requirements;

• Follow facility rules and regulations.

The Government reserves the right to restrict access for individuals who fail to comply with NIH requirements.

H.8 SAFETY REQUIREMENTS

The Contractor shall perform all services in a safe manner consistent with applicable Federal, State, and local safety requirements.

The Contractor shall ensure employees are trained regarding:

• Safe handling procedures;

• Transportation requirements;

• Workplace hazards;

• Applicable OSHA requirements.

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H.9 ENVIRONMENTAL REQUIREMENTS

The Contractor shall comply with applicable environmental laws and regulations.

The Contractor shall utilize environmentally responsible practices where practical, including:

• Efficient laundering processes;

• Responsible chemical management;

• Waste reduction practices;

• Recycling programs.

H.10 OPTION EXERCISE

The Government may exercise option periods in accordance with FAR Clause 52.217-9.

The Government is not obligated to exercise any option period.

H.11 TRANSITION ASSISTANCE

H.11.1 General

The Contractor shall provide transition assistance to ensure uninterrupted continuation of services at contract start and contract completion.

Transition activities shall not interfere with ongoing Government operations.

H.11.2 Incoming Contractor Transition

The Contractor shall complete all phase-in requirements identified in Section C prior to assuming full responsibility.

The Government may conduct a readiness review to determine whether the Contractor is prepared to begin performance.

H.11.3 Outgoing Contractor Transition

At contract completion, the Contractor shall cooperate with the Government and successor contractor.

Transition assistance shall include:

• Providing current inventory information;

• Coordinating final deliveries;

• Returning Government property;

• Supporting orderly transfer of services.

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H.12 KEY PERSONNEL

The Contractor’s designated Contract Manager shall be considered key personnel.

The Contractor shall obtain Contracting Officer approval before replacing key personnel.

Replacement personnel shall possess qualifications equal to or greater than the individual being replaced.

H.13 CONTRACTOR EMPLOYEE TRAINING

The Contractor shall ensure employees performing contract services are properly trained and qualified.

Training shall include:

• Safety procedures;

• Customer service expectations;

• Facility requirements;

• Proper handling of linen and uniform products.

H.14 SUBCONTRACTING

The Contractor shall not subcontract major portions of this requirement without prior notification to the Contracting Officer.

The Contractor remains responsible for all subcontractor performance.

SECTION I — CONTRACT CLAUSES

The following clauses are incorporated by reference or full text as applicable.

I.1 FAR CLAUSES INCORPORATED BY REFERENCE

• FAR 52.212-4 Contract Terms and Conditions—Commercial Products and Commercial

Services (Oct 2025)

• FAR 52.212-5 Contract Terms and Conditions Required to Implement Statutes or

Executive Orders—Commercial Products and Commercial Services

(As applicable)

• The Contractor shall comply with all applicable clauses incorporated by reference in FAR

52.212-5.

Applicable clauses include, but are not limited to:

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• FAR 52.203-3 Gratuities

• FAR 52.203-5 Covenant Against Contingent Fees

• FAR 52.203-6 Restrictions on Subcontractor Sales to the Government

• FAR 52.203-7 Anti-Kickback Procedures

• FAR 52.204-10 Reporting Executive Compensation and First-Tier Subcontract Awards

• FAR 52.204-13 System for Award Management Maintenance

• FAR 52.204-18 Commercial and Government Entity Code Maintenance

• FAR 52.204-23 Prohibition on Contracting for Hardware, Software, and Services

Developed or Provided by Kaspersky Lab

• FAR 52.204-27 Prohibition on a ByteDance Covered Application

• FAR 52.209-6 Protecting the Government’s Interest When Subcontracting with

Contractors Debarred, Suspended, or Proposed for Debarment

• FAR 52.219-8 Utilization of Small Business Concerns

• FAR 52.219-9 Small Business Subcontracting Plan

(If applicable)

• FAR 52.222-19 Child Labor—Cooperation with Authorities and Remedies

• FAR 52.222-26 Equal Opportunity

• FAR 52.222-41 Service Contract Labor Standards

• FAR 52.223-5 Pollution Prevention and Right-to-Know Information

• FAR 52.223-18 Encouraging Contractor Policies to Ban Text Messaging While Driving

• FAR 52.232-33 Payment by Electronic Funds Transfer—System for Award Management

• FAR 52.232-40 Providing Accelerated Payments to Small Business Subcontractors

• FAR 52.237-2 Protection of Government Buildings, Equipment, and Vegetation

• FAR 52.237-3 Continuity of Services

• FAR 52.217-8 Option to Extend Services

• FAR 52.217-9 Option to Extend the Term of the Contract

I.2 HHSAR CLAUSES

Applicable HHSAR clauses incorporated by reference shall apply.

I.3 NIH SECURITY REQUIREMENTS

The Contractor shall comply with NIH security, access control, and facility requirements applicable to contractor personnel.

I.4 SERVICE CONTRACT LABOR STANDARDS

The Contractor shall comply with the Service Contract Labor Standards statute and applicable wage determinations.

Applicable wage determination information shall be incorporated into the solicitation package.

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I.5 INDEMNIFICATION AND RESPONSIBILITY

The Contractor shall be responsible for:

• Acts and omissions of contractor employees;

• Loss or damage caused by contractor personnel;

• Compliance with applicable laws and regulations.

SECTION J - ATTACHMENTS

The following attachments are included in the solicitation:

• Attachment A—PWS

• Attachment B—SCA Wage rate determination

SECTION L - INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L.1 GENERAL INSTRUCTIONS

Offerors shall submit a complete proposal in response to this solicitation by September 2nd 2026 at 12pm EST. The proposal shall be submitted electronically to the Contracting Officer;

Andrew.Gathogo@nih.gov The proposal shall address all requirements contained within this solicitation, including the Performance Work Statement (PWS), contract terms and conditions, and evaluation criteria.

Failure to provide all required information may result in the proposal being considered unacceptable.

The Government intends to award without discussion; however, the Government reserves the right to conduct discussions if determined necessary.

L.2 PROPOSAL SUBMISSION REQUIREMENTS

Offerors shall submit proposals electronically in accordance with the instructions contained in the solicitation notice.

The proposal shall consist of the following volumes:

Volume Title

Volume I Technical Proposal

Volume II Past Performance mailto:Andrew.Gathogo@nih.gov

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Volume Title

Volume III Price Proposal

L.3 PROPOSAL FORMAT

Offerors shall organize proposals in the following format:

Volume I – Technical Proposal

The Technical Proposal shall demonstrate the Offeror’s understanding of the requirement and capability to successfully perform all services described in Section C and the PWS.

The Technical Proposal shall include:

1. Technical Approach;

2. Management Approach;

3. Transition/Phase-In Plan;

4. Quality Control Plan Summary;

5. Staffing and Resources;

6. Inventory Management Approach;

7. Service Continuity Plan.

L.4 TECHNICAL APPROACH

Offerors shall describe their approach for providing linen and uniform rental services.

The response shall address:

• Understanding of NIH requirements;

• Laundry processing methods;

• Uniform issuance procedures;

• Delivery and pickup operations;

• Quality assurance procedures;

• Customer service procedures.

Offerors shall explain how they will ensure uninterrupted service throughout the contract period.

L.5 TRANSITION / PHASE-IN PLAN

Offerors shall provide a detailed transition plan describing how they will assume responsibility for services.

The transition plan shall include:

• Transition schedule;

• Employee measurement process;

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• Uniform fitting procedures;

• Inventory establishment;

• Coordination with Government personnel;

• Risk mitigation strategies.

The Offeror shall identify anticipated transition challenges and proposed solutions.

L.6 MANAGEMENT APPROACH

Offerors shall describe their proposed management structure.

The proposal shall identify:

• Contract Manager;

• Supervisory personnel;

• Customer service contacts;

• Communication procedures;

• Escalation procedures.

L.7 QUALITY CONTROL PLAN

Offerors shall describe their quality control methodology.

The response shall address:

• Inspection procedures;

• Corrective actions;

• Deficiency tracking;

• Customer complaint resolution;

• Performance monitoring.

L.8 STAFFING AND RESOURCES

Offerors shall describe their ability to provide sufficient resources to meet contract requirements.

The response shall identify:

• Available workforce;

• Laundry processing capability;

• Transportation resources;

• Backup capabilities.

Volume II – Past performance

Offerors shall provide information regarding relevant contracts performed within the last five (5) years. Please provide 3 relevant contracts.

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Relevant contracts should demonstrate experience with:

• Linen rental services;

• Uniform rental services;

• Large institutional customers;

• Healthcare, laboratory, government, or similar environments.

For each contract, provide:

• Customer name;

• Contract number (if applicable);

• Period of performance;

• Description of services;

• Contract value;

• Customer point of contact.

The Government may use information obtained from other sources.

Volume III – Price Proposal

1). Offerors shall submit pricing in accordance with Section B.

The Price Proposal shall include:

• Completed CLIN pricing;

• Base period pricing;

• Option period pricing;

• Any assumptions or exceptions.

2). Offerors shall also submit unit pricing for quantities listed on PWS Attachment 1

Failure to provide complete pricing may result in the proposal being determined unacceptable.

L.11 OFFEROR QUESTIONS

Questions shall be submitted electronically to the Contracting Officer no later than August 17th, 2026.

Questions shall reference:

Solicitation No. 75N99026R00038 – Linen and Uniform Rental Services

L.12 REPRESENTATIONS AND CERTIFICATIONS

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Offerors shall complete all applicable representations and certifications through the System for

Award Management (SAM.gov) or as otherwise required by the solicitation.

SECTION M - EVALUATION FACTORS FOR AWARD

M.1 BASIS FOR AWARD

The Government intends to award a Firm-Fixed Price contract to the responsible Offeror whose proposal represents the Best Value to the Government.

The Government will evaluate proposals using a tradeoff process considering the following factors:

1. Technical Capability;

2. Past Performance;

3. Price.

Technical Capability and Past Performance, when combined, are more important than Price.

As proposals become more equal in technical merit, price becomes increasingly important.

M.2 EVALUATION FACTORS

FACTOR 1 – TECHNICAL CAPABILITY

Most Important Factor

The Government will evaluate the Offeror’s demonstrated ability to successfully perform the requirements of the PWS.

The Government will evaluate:

A. Technical Approach

Evaluation will consider:

• Understanding of NIH requirements;

• Approach to providing reliable linen/uniform services;

• Laundry processing capability;

• Delivery and pickup methodology;

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• Inventory management.

B. Transition / Phase-In Capability

Evaluation will consider:

• Completeness of transition plan;

• Ability to complete employee measurements;

• Ability to establish inventory;

• Ability to begin uninterrupted performance.

C. Management Approach

Evaluation will consider:

• Proposed management structure;

• Communication methods;

• Problem resolution procedures;

• Availability of contractor resources.

D. Quality Control Approach

Evaluation will consider:

• Quality assurance processes;

• Deficiency correction methods;

• Performance monitoring.

FACTOR 2 – PAST PERFORMANCE

Second Most Important Factor

The Government will evaluate the relevancy and quality of the Offeror’s past performance.

The Government will consider:

• Similarity of prior work;

• Complexity of services performed;

• Contract size;

• Customer satisfaction;

• Timeliness;

• Quality of performance.

Past performance information may be obtained from:

• References provided by the Offeror;

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• Government databases;

• Other available sources.

An Offeror with no relevant past performance will not be evaluated favorably or unfavorably solely based on lack of experience.

FACTOR 3 – PRICE

The Government will evaluate price for:

• Completeness;

• Reasonableness;

• Balance;

• Overall evaluated cost.

The evaluated price will include all base and option periods.

The Government may perform a price analysis in accordance with FAR Part 15.

M.3 EVALUATION RATINGS

The Government may use the following adjectival ratings for Technical Capability:

Rating Description

Outstanding Proposal demonstrates exceptional understanding and capability with minimal risk

Good Proposal demonstrates strong understanding with low risk

Acceptable Proposal demonstrates adequate capability with moderate risk

Marginal Proposal demonstrates limited capability with significant risk

Unacceptable Proposal fails to demonstrate capability

M.4 AWARD DECISION

The Contracting Officer will make the award decision based on an integrated assessment of all evaluation factors.

The Government may select an Offeror with a higher evaluated price if the technical advantages justify the additional cost.

M.5 RESPONSIBILITY DETERMINATION

Prior to award, the Government will determine whether the apparent successful Offeror is responsible in accordance with FAR Part 9.

The Government will consider:

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• Financial capability;

• Technical capability;

• Facilities and equipment;

• Past performance;

• Compliance with applicable laws.