Collier County Security Modernization.pdf

Procurement Services Division

DATE: Friday, September 11, 2026

TO: INTERESTED COMPANIES

FROM: Stephanie Bowden, Procurement Strategist II

PROCUREMENT SERVICES DIVISION

3295 TAMIAMI TRAIL EAST

NAPLES, FLORIDA 34112

PHONE: (239) 252-8929

EMAIL: stephanie.bowden@collier.gov

SUBMISSION DEADLINE

TITLE: 26-8694-Collier County Security Modernization

SUBMSSION DEADLINE:

DAY/DATE/TIME:

Monday, October 12, 2026

PLACE OF OPENING: PROCUREMENT SERVICES DIVISION

3295 TAMIAMI TRAIL EAST, BLDG C-2

NAPLES, FL 34112

NOTICE AND INSTRUCTIONS

1. The Collier County Board of County Commissioners’ Procurement Services Division, (the “County”), in collaboration with the Procurement Services(the “Department”), is issuing the following Request for Information

(RFI) in order to seek information and gain an understanding of the large-scale modernization of Collier County’s physical security infrastructure to fulfill throughout Collier County.

2. This RFI is a non-bidding method seeking information. Should the County determine to proceed with formal solicitation based on the responses to this RFI a formal solicitation will be handled in accordance with Collier

County Procurement Ordinance and procedures.

3. The County requests that interested companies, at a minimum, provide responses to the provisions listed under the “Information to Provide.” Do not include any pricing information.

4. Information provided as a result of this RFI is subject to the State of Florida Public Records Law.

5. The RFI shall be submitted electronically on the Collier County Procurement Division Online Bidding System website: https://procurement.opengov.com/portal/collier-county-fl.

6. All questions regarding this RFI must be submitted online on the Collier County Procurement Services Division

Online Bidding System website: https://procurement.opengov.com/portal/collier-county-fl. All responses to questions will be posted on the website with electronic notification to all interested companies.

https://procurement.opengov.com/portal/collier-county-fl

PURPOSE

1. The purpose of this RFI is to seek input and gain an understanding of the large-scale modernization of Collier

County’s physical security infrastructure through the replacement and integration of legacy Video Management

Systems (VMS), Access Control Systems (ACS), Emergency Call Box systems, Burglar Alarm systems, and IP

Videowall technologies into a unified, event-driven enterprise security platform.

2. Interested companies are invited to respond to this RFI outlining their solution for a large-scale modernization of its physical security infrastructure. The initiative spans 83 countywide locations and is designed to create a secure, scalable, analytics-driven ecosystem that enhances situational awareness, operational efficiency, cybersecurity posture, and emergency response coordination, taking into account that the County is open to hearing from interested parties offering different points of view on the components outlined above.

BACKGROUND

1. Introduction and Objectives Collier County is located in southwest Florida, about 30 miles south of Fort Myers and the Southwest Florida

International Airport. The full-time population of Collier County is about 417,000 although a seasonal peak of about 440,000 occurs between January and April. The County is dispersed over 2,025 square miles. Collier

County is a non-charter County under the constitution of Florida. Collier County Government provides some level of municipal services to virtually all residents and visitors and has an approximate annual budget of $2.2 billion.

The Collier County Procurement Services are issuing this Request for Information (RFI) to acquire information to assist with reviewing vendor capabilities and solutions currently available in the Security Modernization marketplace.

Key objectives and goals for this RFI process are to:

• Gain information from prospective vendors capable of providing a large-scale modernization of physical security infrastructure and implementation services,

• Provide the County with information allowing the organization to assess potential timelines, workload/resource considerations.

The modernization includes the full replacement of the legacy Pelco Endura VMS environment, including approximately 1,175 cameras, associated NVRs, encoders, and decoders, as well as the complete replacement of the aging JCI P2000 access control system supporting 894 doors. In addition, the County will evaluate whether the existing Lenel access control system, which currently manages 547 doors, can be retained and integrated into the new architecture or migrated to a modern Mercury-based solution while preserving existing infrastructure investments where possible.

The County is seeking the creation of a unified event-based security platform where access control events, video analytics, emergency call box activations, panic alarms, and burglar alarm notifications automatically trigger intelligent workflows across the VMS and IP Videowall systems. Examples include, but not limited to, automatic camera call-ups, videowall layout changes, alarm generation, operator notifications, incident bookmarking, and real-time situational awareness enhancements.

The County is seeking a complete turnkey solution that includes detailed design documentation, implementation planning, network architecture, storage validation, training, asset inventories, testing, integration services, and long-term support. Optional future enhancements may include AI assisted prioritization, mobile credentials, license plate recognition, facial recognition, and visitor management integrations, allowing the County to continue evolving toward a next-generation smart security ecosystem.

2. Scope

A. Video Management Systems (“VMS”) o The County’s modernization strategy emphasizes open architecture, cybersecurity-first design principles, interoperability, and future scalability. The new VMS platform shall be Linux-based, ONVIF-compliant, and capable of integrating existing Avigilon recorders and approximately

100 Avigilon cameras already deployed throughout the County. Assess existing camera placements and plan the replacement of all legacy analog and Pelco IP units with secure, modern

IP cameras, including the necessary network infrastructure to support the upgraded system.

Video storage will be centralized across two existing County data centers with an estimated requirement of approximately 5.5 petabytes of usable RAID-6 storage supporting continuous

24/7 recording, 30-day retention, and future scalability up to 2,500 cameras.

B. Access Control System (“ACS”) o The ACS modernization component requires a complete rip-and-replace of all P2000-controlled door infrastructure, including controllers, cabling, strikes, sensors, card readers, enclosures, and panels. The County has established strict standards prohibiting magnetic locks while standardizing the use of electric strikes, embedded door contacts, PIR sensors, OSDP-capable card readers, and prewired Trove cabinets with Altronix power supplies. All systems shall integrate with Active Directory, support role-based access control, provide centralized credential management, and support enterprise-grade audit logging and reporting.

C. Code Blue Emergency Call Boxes o The project includes the assessment and integration of approximately 210 Code Blue Emergency

Call Boxes distributed across 71 locations. Each emergency call activation shall generate high-priority real-time alarm events within the unified security platform while automatically displaying associated cameras and triggering videowall workflows. Integration methods may include API, SIP, relay/dry contact, or serial gateway communications depending on existing device capabilities.

D. Burglar Alarm Systems o The County intends to replace 24 of the 40 existing legacy burglar alarm systems with new systems capable of sharing security events with the centralized event-driven platform. These alarm events will become part of the unified incident management workflow alongside ACS and

VMS events.

E. Operations Center o The Operations Center modernization initiative is another critical element of the program. The

County plans to deploy a modern 4K event-driven videowall environment capable of automatically responding to security incidents. When alarms or emergency events occur, the system will automatically display relevant cameras, facility information, PTZ presets, emergency feeds, and other operational intelligence to improve response effectiveness and reduce operator workload

F. Project Deployment o To minimize operational disruption, the County will implement a phased migration strategy beginning with pilot sites and progressing through high-security facilities, standard facilities, and bandwidth-constrained locations. The migration approach will support parallel operation where possible and will include rollback procedures, phased cutovers, validation testing, and secure decommissioning of legacy systems once new systems are fully operational.

3. Narrative Questions Vendors are asked to provide a response to each of the following narrative questions. Describe your organization’s recommended approach and what options are available within your proposed solution.

A. Project Experience

1. Describe similar multi-site security modernization projects you have executed.

2. If unit-based contracting was used in previous projects, please identify the unit types applied.

B. Video Management System (VMS)

1. Identify VMS platform you recommend and provide justification for your selection.

2. Identify video analytics features that are included.

C. Access Control Systems (ACS)

1. Identify Mercury-based ACS platform you recommend and provide justification for your selection.

2. Describe your experience migrating from JCI P2000 environments.

3. Explain how your proposed platform integrates emergency call boxes.

D. Cross-System Event Orchestration

1. Describe your strategy for standardizing alarm events from 210 Code Blue devices across 71 locations.

2. Describe your approach to integrating alarm events into the unified event-driven platform.

3. Describe how your platform handles cross-system events (ACS, VMS, alarms, call boxes).

4. Demonstrate example workflows such as camera call-ups, PTZ presets, event bookmarking, and operator notifications.

5. Describe the feasibility of integrating the legacy Mercury Controller with a state of the art system.

6. What videowall solution do you propose for a 4K event-driven operations center?

a. How does the videowall automatically respond to incidents and alarms?

E. Cybersecurity

1. What cybersecurity standards do you follow?

2. Confirm whether all components hardened by default (Linux servers, controllers, switches)?

3. Describe your patching, firmware update, and vulnerability management processes.

F. Migration Strategy

1. Describe your method for validating existing network infrastructure.

2. Provide an example phased migration plan for a multi-site government environment.

3. Explain how you will support parallel operation of legacy and new systems.

4. Describe what onsite validation testing will occur before accepting each site?

G. Documentation Standard

1. Describe the type of documentation you will provide (BOM, door schedules, rack elevations, cable maps, firmware lists, etc.).

2. Explain how you ensure documentation stays updated throughout the project.

H. Training Program

1. Describe operator, administrator, and technician-level training included.

2. Indicate whether you offer recordings or formal curriculum.

I. Support

1. Describe your warranty terms for hardware, software, and workmanship.

2. Describe your Service Level Agreements (SLAs) for supporting response and resolution times, and provide a copy of the License Agreements (LA) and SLAs with your response?

3. Indicate whether you provide 24/7 support and escalation procedures?

J. Long-Term Sustainability

1. How do you handle firmware patching and long-term life-cycle planning?

2. What are the biggest risks you foresee in this project?

a. What contingency strategies do you recommend?

INFORMATION TO PROVIDE

1. General Instructions

All responses shall be submitted online via the Collier County Procurement Services Division Online

Bidding System: https://procurement.opengov.com/portal/collier-county-fl.

Responses shall include, but not limited to:

1. A signed transmittal letter on the Vendor’s letterhead which shall include all company and contact information

2. Detailed description of proposed solutions that are available.

3. Provide comments, feedback and reactions related to a project of this magnitude. Where appropriate, vendors shall note any alternative approaches or recommended best practices.

4. Review and provide detailed feedback on the narrative questions included in Section 4.

2. Questions If you have any questions pertaining to this RFI, please submit them via the Collier County Procurement Services

Division Online Bidding System, OpenGov.

*Response required