CBTS_-_ODOT_RFP_Pricing_6-27-24__1___1_.pdf

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Attached to
Competitive Selection OH|DOT51525-1
Contract number
DOT51525-1
Issued by
Ohio

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Written by GovTribe AI ·

This document is a pricing proposal from CBTS (Consult Build Transform Support) for the Ohio Department of Transportation (ODOT), dated 6/27/2024. The document appears to be a Request for Proposal (RFP) pricing sheet that outlines specific technology and contact center services for the state agency.

The proposal includes two primary service components: a CBTS Contact Center solution with 10 concurrent agents and 60 total agents, featuring workforce management, call recording, quality management, survey, and scorecard capabilities, priced at $5,385.20 monthly ($64,622.40 annually); and a ServiceNow implementation with 70 PSDA Pro-V2 licenses and 10 Business Stake Holder User licenses, priced at $8,087.80 monthly ($97,053.60 annually). The total one-time implementation price is $998,000.00, with a total annual estimated price of $161,676.00. The ServiceNow component notes it will follow the vendor's annual renewal schedule, indicating potential future pricing adjustments.

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Other files

File Type Posted
515-25_Bid_Document.pdf PDF
C-Affirmation_and_Disclosure_61924.docx.pdf PDF
515-25_Team_RFP_scoring.xlsx XLSX spreadsheet
CBTS_Response_to_515-25_ODOT.pdf PDF
Signature.pdf PDF

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ODOT RFP Pricing 6/27/2024

Description

Monthly

Recurring Fees

Total Annual Recurring

Fees

One Time

Implementation Fee

CBTS Contact Center Pricing

*10 Concurrent Agents/60 Agents

*WFM/Call Recording/QM/Survey/Scorecard 5,385.20$ 64,622.40$

Service Now

(70) SN PSDA Pro-V2

(10) SN Busines Stake Holder User

*Will follow-up Servie Now Annual Renewal

Schedule 8,087.80$ 97,053.60$

Implementation Price 998,000.00$

Total Annual Estimated Price 161,676.00$ 998,000.00$

File details come from the government source that posted it. Updated .