515-25_Team_RFP_scoring.xlsx

XLSX spreadsheet 53 KB Posted Sep 17, 2024

Attached to: Competitive Selection OH|DOT51525-1
Contract number: DOT51525-1
Issued by: Ohio

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Written by GovTribe AI · Jul 15, 2025

This document is a Request for Proposal (RFP) scoring spreadsheet for a Contact Center Team contract (RFP 515-25) prepared by the Oregon Department of Transportation (ODOT) on 07/29/24. The scoring matrix evaluates multiple technology vendors including CBTS Technology Solutions LLC, Deloitte Consulting LLP, Brown Enterprise Solutions LLC, Crystal Clear Solutions Inc, ConvergeOne Inc, Global Technology Solutions Inc, KPMG LLP, Morse Data Enterprises LLC, Presidio Networked Solutions Group LLC, ScaleCapacity Inc, Slalom LLC, TTECH Government Solutions LLC, Verint Americas Inc, and Word Systems Inc.

Of the participating vendors, only two (CBTS Technology Solutions LLC and Deloitte Consulting LLP) met the mandatory requirements and received comprehensive technical scoring. CBTS submitted a proposal at $998,000.00 with a cost per quality point of $317.63, while Deloitte submitted a proposal at $1,997,397.00 with a cost per quality point of $626.54. The scoring methodology used a weighted evaluation across work plan, functional business requirements, and non-functional business requirements, with points assigned based on how well vendors met specific criteria ranging from "Does Not Meet Requirement" (0 points) to "Exceeds Requirement" (10 points). Key evaluation areas included technical capabilities, experience, work plan approach, and compliance with specific functional and non-functional business requirements.

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Other files

File	Type	Posted
CBTS_Response_to_515-25_ODOT.pdf	PDF	Sep 17, 2024
Signature.pdf	PDF	Sep 17, 2024
CBTS_-_ODOT_RFP_Pricing_6-27-24__1___1_.pdf	PDF	Sep 17, 2024
515-25_Bid_Document.pdf	PDF	Sep 17, 2024
C-Affirmation_and_Disclosure_61924.docx.pdf	PDF	Sep 17, 2024

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Definitions

Contact Center

Team RFP Scoring 515-25

Date:	07/29/24
Technical Performance Scoring Definitions
0	“Does Not Meet Requirement”- A particular RFP requirement was not addressed in the vendor’s proposal, Score: 0
6	“Partially Meets Requirement”- Vendor proposal demonstrates some attempt at meeting a particular RFP requirement, but that attempt falls below acceptable level, Score: 6
8	“Meets Requirement”- Vendor proposal fulfills a particular RFP requirement in all material respects, potentially with only minor, non-substantial deviation, Score: 8
10	“Exceeds Requirement”- Vendor proposal fulfills a particular RFP requirement in all material respects, and offers some additional level of quality in excess of ODOT expectations, Score: 10
Acceptance Criteria Met
Yes
No

Summary

Contact Center

Team RFP Scoring 515-25

Date:	07/29/24
Vendor	Mandatory Req's / Qualifications Met*	Mandatory Req's / Experience Met	Total Work Plan Score	Total Functional Business Req's Score	Total Non-Functional Business Req's Score	Grand Total Technical Score	Total Submitted Cost	Cost Per Quality Point	Notes
Brown Enterprise Solutions LLC	No	No	0	0	0	0		ERROR:#DIV/0!	Did not clearly show how mandatory req's were met (e.g., 3 years experience, redacted info)
CBTS Technology Solutions LLC	Yes	Yes	116	2834	192	3142	$998,000.00	$317.63
Crystal Clear Solutions (CCS) Inc	No	No	0	0	0	0		ERROR:#DIV/0!	Did not clearly show how mandatory req's were met (e.g., 3 years experience, sandbox environ)
ConvergeOne (C1) Inc	No	No	0	0	0	0		ERROR:#DIV/0!	Did not clearly show how mandatory req's were met (e.g., no experience or project, no staff identified)
Deloitte Consulting LLP	Yes	Yes	124	2840	224	3188	$1,997,397.00	$626.54
Global Technology Solutions Inc	No	No	0	0	0	0		ERROR:#DIV/0!	Did not clearly show how mandatory req's were met (i.e., CRM & KM solution); makes suggestions for CRM & KM that indicate ODOT would provide these components
KPMG LLP	No	Yes	0	0	0	0		ERROR:#DIV/0!	Did not clearly show how mandatory req's were met (e.g., sandbox environment)
Morse Data Enterprises LLC	No	No	0	0	0	0		ERROR:#DIV/0!	Did not clearly show how mandatory req's were met (e.g., no project exp.)
Presidio Networked Solutions Group LLC	No	No	0	0	0	0		ERROR:#DIV/0!
ScaleCapacity Inc	No	No	0	0	0	0		ERROR:#DIV/0!	Did not clearly show how mandatory req's were met (e.g., technical exp.)
Slalom LLC	Yes	No	0	0	0	0		ERROR:#DIV/0!	Did not clearly show how mandatory req's were met (e.g., no names/resumes)
TTECH Government Solutions LLC	Yes	No	0	0	0	0		ERROR:#DIV/0!	Did not clearly show how mandatory req's were met (e.g., call center/OCM experience, no names provided)
Verint Americas Inc	No	No	0	0	0	0		ERROR:#DIV/0!	Did not clearly show how mandatory req's were met (e.g., sandbox environment, no project/OCM exp.)
Word Systems Inc	Yes	No	0	0	0	0		ERROR:#DIV/0!	Did not clearly show how mandatory req's were met (e.g., no project/staff exp., resumes w/o names)
* IT Managers validated ODOT IT Technical Req's for shortlisted vendors that met min. pass point

Work Plan

Contact Center

Team RFP Scoring 515-25

Date:	07/29/24
	Work Plan
	1	Weight	Sub-Total	2	Weight	Sub-Total	3	Weight	Sub-Total	4	Weight	Sub-Total	5	Weight	Sub-Total	6	Weight	Sub-Total	7	Weight	Sub-Total	Total Work Plan Score
Brown Enterprise Solutions LLC		4	0		3	0		2	0		2	0		2	0		1	0		1	0	0
CBTS Technology Solutions LLC	8	4	32	8	3	24	8	2	16	8	2	16	8	2	16	6	1	6	6	1	6	116	#6 - Mentioned will develop risk plan but no examples

#7 - Pain points not addressed

Crystal Clear Solutions (CCS) Inc		4	0		3	0		2	0		2	0		2	0		1	0		1	0	0
ConvergeOne (C1) Inc		4	0		3	0		2	0		2	0		2	0		1	0		1	0	0
Deloitte Consulting LLP	8	4	32	8	3	24	8	2	16	8	2	16	10	2	20	8	1	8	8	1	8	124	#5 - Thorough & clear, specifically addresses criteria
Global Technology Solutions Inc		4	0		3	0		2	0		2	0		2	0		1	0		1	0	0
KPMG LLP		4	0		3	0		2	0		2	0		2	0		1	0		1	0	0
Morse Data Enterprises LLC		4	0		3	0		2	0		2	0		2	0		1	0		1	0	0
Presidio Networked Solutions Group LLC		4	0		3	0		2	0		2	0		2	0		1	0		1	0	0
ScaleCapacity Inc		4	0		3	0		2	0		2	0		2	0		1	0		1	0	0
Slalom LLC		4	0		3	0		2	0		2	0		2	0		1	0		1	0	0
TTECH Government Solutions LLC		4	0		3	0		2	0		2	0		2	0		1	0		1	0	0
Verint Americas Inc		4	0		3	0		2	0		2	0		2	0		1	0		1	0	0
Word Systems Inc		4	0		3	0		2	0		2	0		2	0		1	0		1	0	0

Functional Business Req's

Contact Center

Teaml RFP Scoring 515-25

Date:	07/29/24
	Functional Business Requirements
	1.1	Weight	Sub-Total	1.2	Weight	Sub-Total	1.3	Weight	Sub-Total	1.4	Weight	Sub-Total	1.5	Weight	Sub-Total	1.6	Weight	Sub-Total	1.7	Weight	Sub-Total	1.8	Weight	Sub-Total	1.9	Weight	Sub-Total	1.10	Weight	Sub-Total	1.11	Weight	Sub-Total	1.12	Weight	Sub-Total	1.13	Weight	Sub-Total	2.1	Weight	Sub-Total	2.2	Weight	Sub-Total	2.3	Weight	Sub-Total	2.4
Brown Enterprise Solutions LLC		4	0		4	0		4	0		4	0		4	0		4	0		4	0		3	0		4	0		4	0		2	0		4	0		3	0		4	0		3	0		2	0
CBTS Technology Solutions LLC	8	4	32	8	4	32	8	4	32	8	4	32	8	4	32	8	4	32	8	4	32	8	3	24	8	4	32	8	4	32	8	2	16	8	4	32	8	3	24	8	4	32	8	3	24	8	2	16	8

3.18 - Must build custom app to meet

Crystal Clear Solutions (CCS) Inc		4	0		4	0		4	0		4	0		4	0		4	0		4	0		3	0		4	0		4	0		2	0		4	0		3	0		4	0		3	0		2	0
ConvergeOne (C1) Inc		4	0		4	0		4	0		4	0		4	0		4	0		4	0		3	0		4	0		4	0		2	0		4	0		3	0		4	0		3	0		2	0
Deloitte Consulting LLP	8	4	32	8	4	32	8	4	32	8	4	32	8	4	32	8	4	32	8	4	32	8	3	24	8	4	32	8	4	32	8	2	16	8	4	32	8	3	24	8	4	32	8	3	24	8	2	16	8

5.6 - Allows for variables & data dump

Global Technology Solutions Inc	4	4	4	4	4	4	4	3	4	4	2	4	3	4	3	2	2	4	4	4	4	4	4	4	4
KPMG LLP	4	4	4	4	4	4	4	3	4	4	2	4	3	4	3	2	2	4	4	4	4	4	4	4	4
Morse Data Enterprises LLC	4	4	4	4	4	4	4	3	4	4	2	4	3	4	3	2	2	4	4	4	4	4	4	4	4
Presidio Networked Solutions Group LLC	4	4	4	4	4	4	4	3	4	4	2	4	3	4	3	2	2	4	4	4	4	4	4	4	4
ScaleCapacity Inc	4	4	4	4	4	4	4	3	4	4	2	4	3	4	3	2	2	4	4	4	4	4	4	4	4
Slalom LLC	4	4	4	4	4	4	4	3	4	4	2	4	3	4	3	2	2	4	4	4	4	4	4	4	4
TTECH Government Solutions LLC	4	4	4	4	4	4	4	3	4	4	2	4	3	4	3	2	2	4	4	4	4	4	4	4	4
Verint Americas Inc	4	4	4	4	4	4	4	3	4	4	2	4	3	4	3	2	2	4	4	4	4	4	4	4	4
Word Systems Inc	4	4	4	4	4	4	4	3	4	4	2	4	3	4	3	2	2	4	4	4	4	4	4	4	4

Non-Functional Business Req's

Contact Center

Team RFP Scoring 515-25

Date:	07/29/24
	Non-Functional Business Requirements
	10.1	Weight	Sub-Total	10.2	Weight	Sub-Total	10.3	Weight	Sub-Total	10.4	Weight	Sub-Total	10.5	Weight	Sub-Total	10.6	Weight	Sub-Total	10.7	Weight	Sub-Total	Total NF Business Req's Score
Brown Enterprise Solutions LLC		4	0		4	0		4	0		4	0		4	0		4	0		4	0	0
CBTS Technology Solutions LLC	8	4	32	8	4	32	8	4	32	0	4	0	8	4	32	8	4	32	8	4	32	192	10.4 - Not addressed
Crystal Clear Solutions (CCS) Inc		4	0		4	0		4	0		4	0		4	0		4	0		4	0	0
ConvergeOne (C1) Inc		4	0		4	0		4	0		4	0		4	0		4	0		4	0	0
Deloitte Consulting LLP	8	4	32	8	4	32	8	4	32	8	4	32	8	4	32	8	4	32	8	4	32	224
Global Technology Solutions Inc		4	0		4	0		4	0		4	0		4	0		4	0		4	0	0
KPMG LLP		4	0		4	0		4	0		4	0		4	0		4	0		4	0	0
Morse Data Enterprises LLC		4	0		4	0		4	0		4	0		4	0		4	0		4	0	0
Presidio Networked Solutions Group LLC		4	0		4	0		4	0		4	0		4	0		4	0		4	0	0
ScaleCapacity Inc		4	0		4	0		4	0		4	0		4	0		4	0		4	0	0
Slalom LLC		4	0		4	0		4	0		4	0		4	0		4	0		4	0	0
TTECH Government Solutions LLC		4	0		4	0		4	0		4	0		4	0		4	0		4	0	0
Verint Americas Inc		4	0		4	0		4	0		4	0		4	0		4	0		4	0	0
Word Systems Inc		4	0		4	0		4	0		4	0		4	0		4	0		4	0	0

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