CATS Facilities Pressure Washing Services.pdf

REQUEST FOR PROPOSALS

CATS FACIL IT IES P R ESSUR E WAS HING SERVICES

RFP # 269- 2025- 2019

CITY O F CHA RLOT T E

NORTH CAROLINA

JUNE 10 , 2026

REQUEST FOR PROPOSALS

RFP # 269-2025-2019

CATS Facilities Pressure Washing Services

June 10, 2026

Interested Company:

The City of Charlotte, North Carolina, is now accepting Proposals for CATS Facilities Pressure Washing Services . The requirements for submitting a Proposal are stated in the attached Request for Proposals (the “RFP”). Please review them carefully.

The City of Charlotte is using the Bonfire e-Procurement Portal (“Procurement Portal” -https://charlottenc.bonfirehub.com) to accept and evaluate proposals for this RFP. Proposals must be submitted electronically through the Procurement Portal on or before the Due Date in order to be accepted.

REMOTE MEETING: A Non-Mandatory Virtual Pre-Proposal Conference for the purpose of reviewing the RFP and answering questions regarding the Services will be held on June 26, 2026 at 10 a.m. No onsite meeting will be held and Service Provider(s) should not come to the City expecting to attend in person. While attendance at the Pre- Proposal Conference is not mandatory, all interested Service Provider(s) are encouraged to participate.

Click here to join – Microsoft Teams Video Conference

To join via phone only - 872-256-4172 Conference ID: 286 638 306 442 387

Please have a copy of the RFP available for reviewing during the Pre-Proposal Conference. Proposal submissions are due no later than July 20, 2026 at 1 p.m.

The City is an equal opportunity purchaser.

Sincerely, Lorena Nazario Transit Procurement Officer https://charlottenc.bonfirehub.com/ https://teams.microsoft.com/meet/286638306442387?p=1749stp2MxzJQbyPL7

Checklist for submitting a Proposal:

Step 1 Read the document fully.

Step 2 Review the solicitation timeline and upcoming events in the Procurement Portal and download copies of any documents if you plan to submit a Proposal.

Step 3 (Optional) Submit any questions via the Procurement Portal by the deadline(s) noted for the solicitation.

Step 4 Conduct a thorough review of the Sample Contract. Any exceptions to the Sample Contract must be uploaded in word format (with redlines/tracked changes)

Step 5 Monitor the Procurement Portal for any addendums and/or responses to questions.

If you plan to submit a Proposal, you must submit all required documents and respond to all questions within the Procurement Portal for the RFP.

If awarded a contract, your company will be required to provide an insurance certificate(s) that meets or exceeds the requirements set forth in the Sample Contract.

RFP 269-2025-2019

TABLE OF CONTENTS

1. INTRODUCTION

1.1. OBJECTIVE

1.2. DEFINITIONS

1.3. ACCURACY OF RFP AND RELATED DOCUMENTS

1.4. CITY’S RIGHTS AND OPTIONS

1.5. EXPENSE OF SUBMITTAL PREPARATION

1.6. PROPOSAL CONDITIONS

2. PROCUREMENT PROCESS

2.1. SCHEDULE AND PROCESS

2.2. INTERPRETATIONS AND ADDENDA

2.3. PRE-PROPOSAL CONFERENCE

2.4. SUBMISSION OF PROPOSALS

2.5. CORRECTION OF ERRORS

2.6. EVALUATION

2.7. CONTRACT AWARD BY COUNCIL

2.8. VENDOR INCLUSION

3. SCOPE OF CATS FACILITIES PRESSURE WASHING SERVICES

3.1. GENERAL SCOPE

4. PROPOSAL CONTENT AND FORMAT

4.1. PROPOSAL CONTENT

5. PROPOSAL EVALUATION CRITERIA

5.1. TECHNICAL APPROACH, METHODOLOGY, AND SUSTAINABILITY PRACTICES

5.2. QUALIFICATIONS, EXPERIENCE, AND APPROACH

5.3. AVAILABLE PERSONNEL, EQUIPMET, AND RESOURCES

5.4. COST EFFECTIVENESS AND VALUE

5.5. ACCEPTANCE OF THE TERMS OF THE CONTRACT

1. INTRODUCTION.

1.1. Objective.

The objective of this RFP is to solicit Proposals that will enable the City to determine which Company and Proposed Solution will best meet the City’s needs for the Services detailed in the Scope of Work.

Charlotte Area Transit System - Facilities Department, a Division of the City of Charlotte is seeking proposals from qualified contractors to provide comprehensive pressure washing services for various facilities and surfaces owned or maintained by Charlotte Area Transit System. This scope of work outlines the requirements, specifications, and expectations for pressure washing services to ensure cleanliness, safety, and aesthetic appeal of its properties.

1.2. Definitions.

As used in this RFP, the following terms shall have the meanings set forth below:

Acceptance: Refers to receipt and approval by the City of a Deliverable or Service in accordance with the acceptance process and criteria in the Contract.

Affiliates: Refers to all departments or units of the City and all other governmental units, boards, committees or municipalities for which the City processes data or performs services.

Biodegradable: Refers to the ability of an item to be decomposed by bacteria or other living organisms.

Charlotte Business INClusion/CBI: Refers to the Charlotte Business INClusion office of the City of Charlotte.

Charlotte Business INClusion Policy/ CBI Policy: Refers to the policy adopted by City Council, which seeks to enhance competition in contracting and procurement opportunities for MWSBEs located in the Charlotte Combined Statistical Area.

Charlotte Combined Statistical Area: Refers to the area consisting of the North Carolina counties of Anson, Cabarrus, Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Rowan, Stanly, and Union, and the South Carolina counties of Chester, Lancaster, and York;

a criterion used by Charlotte Business INClusion to determine eligibility to participate in the program.

City: Refers to the City of Charlotte, North Carolina.

City Project Manager: Refers to a specified City employee representing the City’s best interests in this Project.

Company: During the solicitation process, refers to a company that has interest in providing the Services. After the solicitation process, refers to a company that has been selected by the City to provide the Services.

Company Project Manager: Refers to a specified Company employee representing the best interests of the Company for this Project.

Contract: Refers to a written agreement executed by the City and the Company for all or part of the Services.

Deliverables: Refers to all tasks, reports, information, designs, plans, and other items that the Company is required to deliver to the City in connection with the Contract.

Department: Refers to a department within the City of Charlotte.

Documentation: Refers to all written, electronic, or recorded works that describe the use, functions, features, or purpose of the Deliverables or Services or any component thereof, and which are provided to the City by the Company or its subcontractors, including without limitation all end user manuals, training manuals, guides, program listings, data models, flow charts, and logic diagrams.

Environmentally Preferable Products: Refers to products that have a lesser or reduced effect on human health and the environment when compared with competing products that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, packaging, distribution, reuse, operation, maintenance, or disposal of the product.

Evaluation Committee: Refers to a City-appointed committee that will evaluate Proposals and identify the Company(-ies) best meeting the needs of the City.

Milestones: Refers to an identified deadline for the completion of specific Services and/or the Acceptance of identified Deliverables, as specified in this RFP.

Minority-owned Business Enterprise/ MBE: Refers to a business enterprise that: (i) is certified by the State of North

Carolina as a Historically Underutilized Business (HUB) within the meaning of N.C. Gen. Stat. § 143-128.4; (ii) is at least fifty-one percent (51%) owned by one (1) or more persons who are members of one of the following groups: African American or Black, Hispanic, Asian, Native American or American Indian; and (iii) has significant business presence in the Charlotte Combined Statistical Area.

MWSBE: Refers to SBEs, MBEs, and WBEs, collectively.

MWSBE Goal: If an RFP or Contract has separate Subcontracting Goals for MBEs, WBEs, and/or SBEs, the term MWSBE is a shorthand way to refer collectively to all MBE, WBE, and SBE Goals set for the RFP. In some instances, the City may set one (1) combined goal for MBEs, WBEs, and/or SBEs, in which event the term MWSBE Goal refers to that one (1) combined goal. In the latter instance, calculated as a percentage, the MWSBE Goal represents the total dollars spent with MBEs, WBEs, and SBEs as a portion of the total Proposal amount, including any contingency.

Post-Consumer Recycled Material: Refers to material and by-products which have served their intended end-use by a consumer and have been recovered or diverted from solid waste.

It does not include those materials and by-products generated from, and commonly reused within, an original manufacturing process.

Project: Refers to the City’s need for a company to provide CATS Facilities Pressure Washing Services for the City.

Project Plan: Refers to the detailed plan for delivery of the Services as described in Section 3, in the form accepted in writing by the City in accordance with the terms of this RFP and resultant Contract.

Proposal: Refers to the proposal submitted by a Company for the Services as outlined in this RFP.

Recyclability: Refers to products or materials that can be collected, separated, or otherwise recovered from the solid waste stream for reuse, or used in the manufacture or assembly of another package or product, through an established recycling program. For products that are made of both recyclable and non-recyclable components, the recyclable claim should be adequately qualified to avoid consumer deception about which portions or components are recyclable.

Recycled Material: Refers to material and by-products which have been recovered or diverted from solid waste for the purpose of recycling. It does not include those materials and by-products generated from, and commonly reused within, an original manufacturing process.

Services: Refers to the CATS Facilities Pressure Washing Services as requested in this

RFP.

Small Business Enterprise/SBE: Refers to a business enterprise that is certified by the City of Charlotte under

Part E of the CBI Policy as meeting all of the requirements for SBE certification.

Specifications and Requirements: Refers to all definitions, descriptions, requirements, criteria, warranties, and performance standards relating to the Deliverables and Services that are set forth or referenced in: (i) this RFP, including any addenda; (ii) the Documentation; and (iii) any functional and/or technical specifications that are published or provided by the Company or its licensors or suppliers from time to time with respect to all or any part of the Deliverables or Services.

Subcontracting Goal: Refers to a SBE, MBE, WBE, and/or MWSBE Goal established by the City for an RFP and resulting Contract.

Trade Secrets: Information of the City or any of its suppliers, contractors or licensors that:

(i) derives value from being secret; and (ii) the owner has taken reasonable steps to keep confidential. See N.C. Gen. Stat. § 66-152 et seq. Examples of trade secrets include information relating to proprietary software, new technology, new products or services, flow charts or diagrams that show how things work, manuals that tell how things work and business processes and procedures.

Woman-owned Business Enterprise/ WBE: Refers to a business enterprise that: (i) is certified by the State of North

Carolina as a Historically Underutilized Business (HUB) within the meaning of N.C. Gen. Stat. § 143-128.4; (ii) is at least fifty-one percent (51%) owned by one or more persons who are female; and (iii) has significant business presence in the Charlotte Combined Statistical Area.

Work Product: Refers to the Deliverables and all other programs, algorithms, reports, information, designs, plans and other items developed by the Company in connection with this RFP, and all partial, intermediate or preliminary versions of any of the foregoing.

1.3. Accuracy of RFP and Related Documents.

Each Company must independently evaluate all information provided by the City. The City makes no representations or warranties regarding any information presented in this RFP, or otherwise made available during this procurement process, and assumes no responsibility for conclusions or interpretations derived from such information. In addition, the City will not be bound by or be responsible for any explanation or conclusions regarding this RFP or any related documents other than those provided by an addendum issued by the City. Companies may not rely on any oral statement by the City or its agents, advisors, or consultants.

If a Company identifies potential errors or omissions in this RFP or any other related documents, the Company should immediately notify the City of such potential discrepancy in writing. The City may issue a written addendum if the City determines clarification necessary. Each Company requesting an interpretation will be responsible for submitting them per Section 2.2.

1.4. City’s Rights and Options.

The City reserves the right, at the City’s sole discretion, to take any action affecting this RFP, this RFP process, or the Services or facilities subject to this RFP that would be in the best interests of the City, including:

1.4.1. To supplement, amend, substitute, or otherwise modify this RFP, including the schedule, at any time;

1.4.2. To cancel this RFP with or without the substitution of another RFP;

1.4.3. To require one or more Companies to supplement, clarify or provide additional information in order for the City to evaluate the Proposals submitted

1.4.4. To investigate the qualifications, experience, capabilities, and financial standing of each Company submitting a Proposal;

1.4.5. To waive any defect or irregularity in any Proposal received;

1.4.6. To reject any or all Proposals;

1.4.7. To share the Proposals with City employees other than the Evaluation Committee or City advisory committees as deemed necessary;

1.4.8. To award all, none, or any part of the Services and enter into Contracts with one or more of the responding Companies deemed by the City to be in the best interest of the City, which may be done with or without re-solicitation;

1.4.9. To discuss and negotiate with any Company(-ies) their Proposal terms and conditions, including but not limited to financial terms;

1.4.10. To terminate discussions and negotiations with any Company at any time and for any reason;

1.4.11. To issue additional requests for information; and

1.4.12. To take any action affecting this RFP, this RFP process, or the Services or facilities subject to this RFP that would be in the best interest of the City.

1.5. Expense of Submittal Preparation.

The City accepts no liability, and Companies will have no actionable claims, for reimbursement of any costs or expenses incurred in participating in this solicitation process. This includes expenses and costs related to Proposal submission, submission of written questions, attendance at pre-proposal meetings or evaluation interviews, contract negotiations, or activities required for contract execution.

1.6. Proposal Conditions.

1.6.1. The following terms are applicable to this RFP and the Company’s Proposal Not An Offer.

This RFP does not constitute an offer by the City. No binding contract, obligation to negotiate, or any other obligation shall be created on the part of the City unless the City and the Company execute a Contract. No recommendations or conclusions from this RFP process concerning the Company shall constitute a right (property or otherwise) under the Constitution of the United States or under the Constitution, case law, or statutory law of North Carolina.

1.6.2. Right to Terminate Discussions.

The Company’s participation in this process might result in the City selecting the Company to engage in further discussions. The commencement of such discussions, however, does not signify a commitment by the City to execute a Contract or to continue discussions. The City can terminate discussions at any time and for any reason.

1.6.3. Trade Secrets and Personal Identification Information.

Definition.

Upon receipt by the City, all materials submitted by a Company (including the Proposal) are considered public records except for (1) material that qualifies as “trade secret” information under N.C. Gen. Stat. § 66-152 et seq. (“Trade Secrets”) or (2) “personally identifiable information” protected by state or federal law, to include, but not be limited to, Social Security numbers, bank account numbers, and driver’s license numbers (“Personally Identifiable Information” or “PII”).

Instructions for Marking and Identifying Trade Secrets.

If any Proposal contains Trade Secrets or PII, such Trade Secrets and PII must specifically and clearly be identified by clearly separating them from the rest of the Proposal and marked either “Personally Identifiable Information – Confidential” or “Trade Secret— Confidential and Proprietary Information.” This confidentiality caption must appear on each page of the Trade Secret or PII materials, and the document(s) must be submitted separately in the Procurement Portal.

Availability of Proposals to City Staff and Contractors.

By submitting a Proposal, each Company agrees that the City may reveal any Trade Secret materials and PII contained therein to all City staff and City officials involved in the selection process, and to any outside consultant or other third parties who serve on the Evaluation Committee or who are hired or appointed by the City to assist in the evaluation process.

Availability of Proposals via Public Records Requests.

Any person or entity (including competitors) may request Proposals submitted in response to an RFP. Only those portions of RFPs properly designated as Trade Secret or PII are not subject to disclosure. The public disclosure of the contents of a Proposal or other materials submitted by a Company is governed by N.C. Gen. Stat. §§ 132 and 66-152, et seq.

When determining whether to mark materials as Trade Secret, please note the following:

• Entire Proposals may not be marked as Trade Secret

• Pricing may not be marked as Trade Secret

The City may disqualify and Company that designates its entire Proposal as a trade secret, or any portion thereof that clearly does not qualify under applicable law as a Trade Secret or PII. Each Company agrees to indemnify, defend, and hold harmless the City and each of its officers, employees, and agents from all costs, damages, and expenses incurred in connection with refusing to disclose any material that the Company has designated as a Trade Secret or PII. This includes an obligation on the part of the Company to defend any litigation brought by a party that has requested Proposals or other information that the Company has marked Trade Secret or PII.

1.6.4. Statutory Requirements.

Any Contract awarded as a result of this RFP shall be in full conformance with all statutory requirements of North Carolina and all statutory requirements of the Federal Government, to the extent applicable.

1.6.5. Reservation of Right to Change Schedule.

The City shall ultimately determine the timing and sequence of events resulting from this RFP. The City reserves the right to delay the closing date and time for any phase if City staff believe that an extension will be in the best interest of the City.

1.6.6. Reservation of Right to Amend RFP.

The City reserves the right to amend this RFP at any time during the process, if it believes that doing so is in the best interests of the City. Any addenda will be posted to the Procurement Portal. Companies are required to acknowledge receipt of each addendum.

1.6.7. No Collusion or Conflict of Interest.

By responding to this RFP, the Company shall be deemed to have represented and warranted that the Proposal is not made in connection with any competing Company submitting a separate response to this RFP, and is in all respects fair and without collusion or fraud.

1.6.8. Proposal Terms Firm and Irreversible.

The signed Proposal shall be considered a firm offer on the part of the Company. The City reserves the right to negotiate price and other terms. All Proposal elements (including all statements, claims, declarations, prices, and specifications) shall be considered firm and irrevocable for purposes of future Contract negotiations unless specifically waived in writing by the City. The Company chosen for award should be prepared to have its Proposal and any relevant correspondence incorporated into the Contract, either in part or in its entirety, at the City's election. Any false or misleading statements found in the Proposal or Contract exceptions not included in the Proposal may be grounds for disqualification.

1.6.9. Charlotte Business INClusion Program.

Pursuant to Charlotte City Council’s adoption of the Charlotte Business INClusion (CBI) Policy, the CBI program seeks to enhance competition and participation of Minority-owned, Women-owned, and Small Business Enterprises (MWSBEs) in City contracting. To accomplish this, the City has examined its procurements and set specific MWSBE participation goals on a contract-by-contract basis. In addition, CBI makes a concerted effort to expand its certified MWSBE vendor pool and assist city-certified firms in growing, enhancing, and developing their businesses. CBI currently offers numerous development programs that support certified businesses in organizational training, strategic development, and networking opportunities.

The CBI Policy and CBI Manual are posted online here: www.charlottebusinessinclusion.com

To determine whether disparities exist in City contracting based on race, gender or other factors, and also to measure the effectiveness of the City’s Charlotte Business INClusion (“CBI”) Program, the City tracks the utilization of subconsultants and suppliers on certain City contracts based on race, gender, small business status, and other factors. For analysis purposes, it is important that the City obtain this data not only for minority-owned, women-owned, and small business suppliers and subconsultants, but also for other subconsultants and suppliers. As a condition for receiving payments under this Contract, the Proposer agrees to submit any payment record into InclusionCLT, or any subsequent system designated by the City, detailing the amounts paid by the Consultant to all subconsultants and suppliers receiving payment in connection with this Contract.

The City intends to negotiate an M/W/SBE goal with the selected Company. The City would like the Company to submit the firms it intends to utilize to meet this goal. Therefore, the Company is required to submit Form __3_ attached herein. Failure to submit this form with the Proposal shall render the Proposal non-responsive.

City certified MWSBE firms can be found in the City’s InclusionCLT system:

https://charlotte.diversitycompliance.com/

1.6.10. Subcontracting

The Company given contract award shall be the prime contractor and shall be solely responsible for contractual performance. In the event of a subcontracting relationship, the Company shall remain the prime contractor and will assume all responsibility for the performance of the Services that are supplied by all subcontractors. The City retains the https://charlottenc.bonfirehub.com/ https://charlottenc.bonfirehub.com/ https://charlotte.diversitycompliance.com/ right to approve all subcontractors. Additionally, the City must be named as a third-party beneficiary in all subcontracts.

1.6.11. Equal Opportunity.

The City has an equal opportunity purchasing policy. The City seeks to ensure that all segments of the business community have access to supplying the goods and services needed by City programs. The City provides equal opportunity for all businesses and does not discriminate against any Companies regardless of race, color, religion, age, sex, and national origin or disability.

1.6.12. Title VI Solicitation Notice: Note: Unless otherwise stated herein, this section is only applicable to purchases made by or on behalf of the Aviation Department. The City, in accordance with the provisions of Title VI of the Civil Rights Act of 1964 (78 Stat. 252, 42 USC §§ 2000d to 2000d-4) and the Regulations, hereby notifies all bidders or offerors that it will affirmatively ensure that for any contract entered into pursuant to this advertisement, disadvantaged business enterprises or airport concession disadvantaged business enterprises will be afforded full and fair opportunity to submit bids in response to this invitation and no businesses will be discriminated against on the grounds of race, color, national origin (including limited English proficiency), creed, sex (including sexual orientation and gender identity), age, or disability in consideration for an award.

1.6.13. Use of City’s Name.

No advertising, sales promotion, or other materials of the Company or its agents or representatives may identify or reference the City in any manner absent the prior written consent of the City.

1.6.14. Withdrawal for Modification of Proposals.

Companies may change or withdraw a previously-submitted Proposal at any time prior to the Proposal due date by editing or removing their submission on the Procurement Portal.

1.6.15. No Bribery.

In submitting a response to this RFP, each Company certifies that neither it, any of its affiliates or subcontractors, nor any employees of any of the foregoing has bribed, or attempted to bribe, an officer or employee of the City in connection with the Contract.

1.6.16. Exceptions to the RFP.

Other than exceptions that are stated in compliance with this Section, each Proposal shall be deemed to agree to comply with all terms, conditions, specifications, and requirements of this RFP including the Sample Contract language. An “exception” is defined as the Company’s inability or unwillingness to meet a term, condition, specification, or requirement in the manner specified in the RFP including in the Sample Contract. All exceptions taken must be identified and explained in writing in your Proposal and must specifically reference the relevant section(s) of this RFP. If the Company provides an alternate solution when taking an exception to a requirement, the benefits of this alternative solution and impact, if any, on any part of the remainder of the Company’s solution, must be described in detail.

Exceptions must be submitted under the Acknowledgement section in the Procurement Portal. If exceptions are not identified in your Proposal, they may not be considered during Contract negotiation and could result in Proposal being rejected from further consideration.

If legal counsel needs to review the Sample Contract prior to signature, reviews must be completed before your Proposal is submitted. The City reserves the right to refuse consideration of any terms not so included. Any proposed changes to the Sample Terms after tentative contract award may constitute a material change to the Company’s Proposal and be grounds for revoking the award.

The City intends to enter into a City-drafted Contract with the successful Company that contains the terms and conditions set forth in the Sample Services Contract. The number and extent of any exceptions and proposed additions to the Sample Terms will be one of the City’s evaluation criteria.

Notwithstanding the foregoing, the City reserves the right to modify the Sample Terms prior to or during contract negotiations if it is in the City’s best interest to do so.

1.6.17. Fair Trade Certifications.

By submitting a Proposal, the Company certifies that:

• The prices in its Proposal have been arrived at independently, without consultation, communication, or agreement with anyone, as to any matter relating to such prices for the purpose of restricting competition;

• Unless otherwise required by law, the prices quoted in its Proposal have not been knowingly disclosed by the Company and will not knowingly be so disclosed prior to the Proposal due date; and

• No attempt has been made or will be made by the Company to induce any other person or firm to submit or not to submit a Proposal for the purpose of restricting competition.

1.6.18. Companies’ Obligation to Fully Inform Themselves.

Companies or their authorized representatives must fully inform themselves as to all conditions, requirements, and specifications of this RFP before submitting a Proposal.

Failure to do so will be at the Company’s own risk.

1.6.19. Environmentally Preferable Purchasing.

The City promotes the practice of Environmentally Preferable Purchasing (EPP) in acquiring products or services. Applicable EPP attributes that may be taken into consideration as environmental criterion include the following:

Recycled content Recyclability Reduced Packaging Biodegradability Compostability Durability Reduced toxicity Take-back options Energy Efficiency Water efficiency Life Cycle Management Pollution Prevention Low volatile organic compounds End-of-life management

Companies able to supply products or services containing any of the applicable environmentally preferable attributes that meet performance requirements are encouraged to offer them in the Proposal using the provided Questionnaire in the Procurement Portal. Companies must provide certification of environmental standards and other environmental claims, such as recycled content and emissions data or a formal statement signed by a senior company official.

1.6.20. Disclaimer

Each Company must perform its own evaluation and due diligence verification of all information and data provided by the City. The City makes no representations or warranties regarding any information or data provided by the City.

2. PROCUREMENT PROCESS.

This Section 2 contains information about the procurement process for this Project.

2.1. Schedule and Process.

The following chart shows the schedule of events for the conduct of this RFP. The key events and deadlines for this process are as follows, some of which are set forth in more detail in the Sections that follow:

DATE EVENT

June 10, 2026 Issuance of RFP. The City issues this RFP.

June 24, 2026 Submission of Written Questions Prior to Pre-Proposal Conference.

Companies are permitted to submit questions for purposes of clarifying this RFP. All submissions must be pursuant to the instructions in Section

2.2 by 3 p.m.

June 26, 2026 Non-Mandatory Pre-Proposal Conference to be held via the link indicated in Section 2.3 at 10 a.m.

July 9, 2026 Submission of Questions After the Pre-Proposal Conference. Questions are due by 1 p.m.

July 20, 2026 Proposal Submission. Proposals are due by 1 p.m. via the Procurement Portal.

July 23, 2026 – August 3, 2026

Evaluation. The Evaluation Committee will assess each Proposal and conduct evaluation activities with Companies.

TBD Contract Award by Council

TBD Services Commence. Company begins providing the Services.

2.2. Interpretations and Addenda.

There are two (2) ways to ask questions about this RFP: (1) submit a question through the Vendor Discussion section on the Procurement Portal; or (2) ask a question at the Pre-Proposal Conference.

Other than these permitted methods, Companies should refrain from contacting City staff prior to the Proposal due date. The City is not bound by any statements, representations or clarifications regarding this RFP other than those provided in writing by the Procurement Officer.

In order for questions to be addressed at the Pre-Proposal Conference, they must be submitted by 3 p.m. on June 24, 2026.

After the Pre-Proposal Conference, questions must be submitted in the Procurement Portal by the deadline stated in Section 2.1.

When responding to Company questions or issuing addenda to the RFP, the City will post the answer or information to the Procurement Portal.

2.3. Pre-Proposal Conference.

A Non-Mandatory Pre-Proposal Conference will be conducted on June 26, 2026 at 10 a.m. Meeting information is provided below:

Click here to join – Microsoft Teams Video Conference

To join via phone only - 872-256-4172 Conference ID: 286 638 306 442 387

While attendance at the Pre-Proposal Conference is not mandatory, all interested Companies are encouraged to attend. If special accommodations are required for attendance, please notify the City in advance through the Vendor Discussion section of the Procurement Portal.

2.4. Submission of Proposals.

Proposals must be in the format specified in Section 4 of this RFP by July 20, 2026 on or before but no later than 1 p.m.

When received, all Proposals and supporting materials, as well as correspondence relating to this RFP, shall become the property of the City. The Proposals will not be read aloud or made available to inspect or copy until any trade secret issues have been resolved.

2.5. Correction of Errors.

https://teams.microsoft.com/meet/286638306442387?p=1749stp2MxzJQbyPL7

The person signing the Proposal must initial erasures or other corrections in the Proposal. The Company further agrees that in the event of any obvious errors, the City reserves the right to waive such errors in its sole discretion. The City, however, has no obligation under any circumstances to waive such errors.

2.6. Evaluation.

As part of the evaluation process, the Evaluation Committee may engage in discussions with one or more Companies. Discussions might be held with individual Companies to determine in greater detail the Company’s qualifications, to explore with the Company the scope and nature of the required contractual Services, to learn the Company’s proposed method of performance and the relative utility of alternative methods, and to facilitate arriving at a Contract that will be satisfactory to the City.

The City may in its discretion require one (1) or more Companies to make presentations to the Evaluation Committee or appear before the City and/or its representatives for an interview. During such interview, the Company may be required to orally and otherwise present its Proposal and to respond in detail to any questions posed. Additional meetings may be held to clarify issues or to address comments, as the City deems appropriate. Companies will be notified in advance of the time and format of such meetings.

Since the City may choose to award a Contract without engaging in discussions or negotiations, the Proposals submitted shall state the Company's best offer for performing the Services described in this

RFP.

2.7. Contract Award by Council.

As soon as practical after opening the Proposals, the name of the apparent successful Company will be submitted to the Council for final approval of award and the Procurement Officer will provide Contract documents to the Company. In the event the Council approval is not received within one hundred eighty (180) calendar days after opening of the Proposals, the Company may request that it be released from the Proposal.

2.8. Vendor Inclusion.

The City’s vendor management philosophy supports a fair, open, and inclusive process that offers the same access and information to all Companies. Although Companies are not required to be registered in the City’s vendor registration system prior to submitting a Proposal, in order to execute a contract with the City and receive payment from the City, all Companies must register with the City’s vendor registration system.

Your registration provides the City with baseline information for your company including location, contact and demographic information, as well as your areas of expertise with specific commodity and/or service descriptions. You will also have the opportunity to complete any applicable certifications if your company desires to establish itself as an SBE, MBE, or WBE. The link below will provide you with the opportunity to complete your registration on-line with the City. http://charlottenc.gov/vendors SCope of CATS FACILITIES PRESSURE WASHING SERVICES .

2.9. General Scope.

Introduction Charlotte Area Transit System - Facilities Department, a Division of the City of Charlotte is seeking proposals from qualified contractors to provide comprehensive pressure washing services for various facilities and surfaces owned or maintained by Charlotte Area Transit System. This scope of work outlines the requirements, specifications, and expectations for pressure washing services to ensure cleanliness, safety, and aesthetic appeal of its properties.

While the City is flexible with respect to certain elements of the CATS Facilities Pressure Washing Services , the City has specific requirements and preferences for the Service delivery method.

http://char/

General Requirements The Contractor shall provide all labor, supervision, equipment, tools, materials, supplies, transportation, and other items necessary to perform pressure washing services as specified in this scope of work. Note: There will be no access to water at any location – contractor will need to bring their own.

The Contractor shall comply with all applicable federal, state, and local laws, regulations, and ordinances, including but not limited to environmental regulations regarding wastewater management, OSHA safety requirements, and local noise ordinances.

The Contractor shall be registered with the North Carolina Secretary of State at the time of submission and possess all required licenses, permits, and certifications necessary to perform pressure washing services in North Carolina.

The Contractor shall provide proof of insurance naming the City of Charlotte and Charlotte Area Transit System (CATS) as an additional insured prior to commencing work.

Service Locations and Frequency Site inspection and walkthrough of each location will be conducted with the CATS Facilities representative before beginning of contract term.

Service Schedule vary per location

• March-October: Bi-weekly

• November-February: Monthly

• January – June / July – Demcember: Every 6 Months

• Dates of service with be mutually agreed upon.

• Any events disrupting service will be communicated to vendor in advance.

Pressure washing services shall be performed at the following locations

3200 South Blvd VMF – as needed Front and rear entrance concrete, bay doors and dumpster area

1911 N. Brevard North Yard VMF – as needed Under canopy courtyard, sidewalks, dumpster area

3145 S. Tryon campus – twice yearly or as needed Walkways in back and front of building. Pedestrian bridges from parking deck.

Stairwells and Signage in front of building 900/910 N. Davidson campus – twice yearly or as needed

Walkways in back and front of building. Pedestrian bridges from parking deck.

Stairwells - twice yearly or as needed

310 E. Trade (CTC) – twice yearly or as needed Walkways in back and front of building. Bus lanes

JW Clay Parking deck Bus bay sidewalk to curb, all stairwells, dumpster area – twice yearly Front concrete area, sidewalks in front of retail space – as needed

UCB Parking Deck Bus bay sidewalk to curb, dumpster area – twice yearly Front concrete area, all stairwells, sidewalks in front of retail space – as needed

Sugar Creek Parking Deck Bus bay sidewalk to curb – twice yearly Main sidewalk from end to end, all stairwells – as needed

I-485 Parking Deck and security building – twice yearly and/or as needed Bus bay sidewalk to curb, all stairwells

Various locations – as needed

Bus Shelter (shelter, bench and concrete pad) Streetcar Platform LRT Platforms LRT site appurtenances – work varies per location but could include walkways, elevator landings and stairs

3145 S. Tryon St.

Walkway in rear of building

Front signage & Walkways

3 Pedestrian walkways from parking deck & Stairwells inside parking deck

900 N. Davidson St.

Walkways from building

900 N. Davidson St.

2 walkways from parking deck & Stairwells inside parking deck

901 N. Davidson St.

Walkways in front and back of building

310 E. Trade St. (CTC) Walkways around the facility

310 E. Trade St. (CTC) Interior walkways and bus lanes

The Contractor shall be available for emergency or special request pressure washing services within 48 hours of notification by the Charlotte Area Transit System (CATS).

Equipment and Materials The Contractor shall use commercial-grade pressure washing equipment capable of producing a minimum of 3,000 PSI (pounds per square inch) and a maximum of 4,500 PSI, adjustable based on the surface being cleaned.

Equipment shall be capable of producing hot water (up to 200°F) for surfaces requiring hot water pressure washing.

The Contractor shall use appropriate nozzles and attachments for different surfaces to prevent damage while ensuring effective cleaning. Any damage will need to be repaired/replaced by contractor.

All cleaning solutions and chemicals used shall be:

• Environmentally friendly and biodegradable

• Appropriate for the surface being cleaned

• Non-corrosive to building materials

• Compliant with EPA guidelines

• Safe for surrounding vegetation and wildlife

Surface Types and Cleaning Specifications Concrete Surfaces (sidewalks, plazas, parking areas)

• Remove all visible stains, gum, dirt, mildew, moss, and debris

• Clean to a uniform appearance without streaking

• Apply appropriate pressure to remove contaminants without etching or damaging the surface

Clean concrete joints and edges thoroughly Building Exteriors

• Clean using appropriate pressure settings for the building material (brick, stucco, concrete, etc.)

• Remove all dirt, cobwebs, mildew, algae, and stains

• Clean windowsills, ledges, and architectural details

Avoid water intrusion into the building through windows, doors, or other openings Masonry and Stone Surfaces

• Clean using appropriate pressure and temperature settings to prevent damage

• Remove all dirt, biological growth, stains, and debris

• Preserve integrity of mortar joints and surface finish

Apply specialized treatments for persistent stains as needed Metal Surfaces (Chairs, tables, trash cans, etc.)

• Use appropriate pressure settings to prevent damage

• Remove all corrosion, stains, and contaminants

• Clean without removing protective coatings or paint

Apply rust inhibitor treatments when specified Wooden Surfaces

• Use reduced pressure settings appropriate for wood (typically 500-1200 PSI)

• Clean without causing splintering, etching, or raising wood grain

• Remove all mildew, algae, dirt, and stains

Avoid excessive water saturation Dumpster Areas and Loading Docks

• Remove all visible stains, odor-causing substances, and debris

• Apply degreaser for oil and grease stains

• Sanitize surfaces to eliminate odors and bacteria

• Clean surrounding walls and fixtures

Work Procedures Pre-Service Requirements

• Document pre-existing damage or conditions with photographs

Service Execution

• Notify facility occupants at least 48 hours prior to scheduled service

• Place appropriate signage and barriers to restrict access to work areas

• Protect adjacent surfaces, landscaping, and property from overspray and damage

• Cover electrical outlets, fixtures, and sensitive equipment

• Adjust pressure, temperature, and cleaning solutions based on surface type and condition

• Maintain consistent cleaning patterns to ensure uniform results

Work systematically from top to bottom on vertical surfaces Water Management

• Comply with all local regulations regarding wastewater management

• Implement appropriate containment measures to prevent runoff into storm drains

• Use water reclamation systems when required by local regulations

• Properly dispose of wastewater according to environmental regulations

Minimize water usage through efficient cleaning techniques Post-Service Requirements

• Remove all equipment, materials, and debris from the site

• Restore any moved items to their original positions

Quality Control and Performance Standards The Contractor shall implement a quality control program to ensure consistent service quality.

Surfaces shall be free from visible dirt, stains, mildew, algae, gum, graffiti, and other contaminants after cleaning.

Cleaning shall result in a uniform appearance without streaking, spotting, or visible residue.

The Contractor shall re-clean any areas deemed unsatisfactory by Charlotte Area Transit Systems representative at no additional cost.

The Contractor shall repair or replace any items damaged during the cleaning process at no cost to Charlotte Area Transit System.

Safety Requirements The Contractor shall comply with all OSHA regulations and industry safety standards.

All personnel shall wear appropriate personal protective equipment (PPE) including but not limited to:

• Safety glasses or face shields

• Hearing protection

• Non-slip footwear

• Gloves resistant to chemicals used

• High-visibility clothing when working near traffic areas

The Contractor shall implement appropriate safety measures including:

• Proper barricading of work areas

• Warning signs to alert pedestrians of wet surfaces and work in progress

• Safe handling and storage of chemicals and equipment

• Electrical safety measures when using powered equipment

The Contractor shall immediately report any accidents, injuries, or property damage to the Charlotte Area Transit System representive handling that area.

Reporting and Documentation The Contractor shall provide the following documentation:

• Any issues encountered, or additional services required

• Chemical usage reports when requested

Charlotte Area Transit System may request a record of all services performed, including date, location, personnel, equipment used, and time spent.

Term and Termination The initial term of the contract shall be for 3 years with the option to renew for 1 additional 2-year period upon mutual agreement.

Charlotte Area Transit System reserves the right to terminate the contract with 30 days' written notice if the Contractor fails to meet the requirements specified in this scope of work

3. PROPOSAL CONTENT AND FORMAT.

The City desires all Proposals to be identical in format in order to facilitate comparison. While the City’s format may represent departure from the Company’s preference, the City requires strict adherence to the format. All Forms and Questionnaires shall be found and submitted in the City’s Procurement Portal. The Proposal shall be submitted in the format described belowCover letter;

• Proposed Solution;

• Bid Table (Pricing Response);

• Required Forms;

1. The “Proposal Submission” Form;

2. The “Addenda Receipt Confirmation” Form;

3. The “References” Form;

4. The “Environmental Purchasing Responses” Questionnaire;

5. The “Company’s Background Response” Questionnaire;

6. The “Equipmet List” form;

7. The “Key Personnel”form;

8. The “Company Employee’s Licensing and Certifications” form;

9. Exceptions to the Remainder of the RFP, including the Sample Contract and

10. The “DBE Program” Form

3.1. Proposal Content.

3.1.1. Cover Letter.

The Proposal must include a letter of transmittal attesting to its accuracy, signed by an individual authorized to execute binding legal documents. The cover letter shall provide the name, address, telephone and facsimile numbers of the Company along with the name, title, address, email address, and telephone numbers of the executive that has the authority to contract with the City. The cover letter shall present the Company's understanding of the Project and a summary of the approach to perform the Services.

3.1.2. Proposed Solution.

Given the purpose of this Project and the City's goals as stated in this RFP, provide a creative solution to meet such goals. For each component of the Project described in Section 3, state whether and how your Proposed Solution complies as well as any additional information requested. If you wish to add supplemental information, it shall be labeled “Supplemental Information.”

3.1.3. Required Forms.

To be deemed responsive to this RFP, Companies must complete all Proposal Forms listed in the Requested Information section on the Procurement Portal

3.1.4. Acknowledgements.

To be deemed responsive to this RFP, Companies must complete all Acknowledgements listed in the Requested Information section on the Procurement Portal.

3.1.5. Exceptions to the RFP.

Companies must review Section 1.6.16 for an overview of Exceptions to the RFP. If you elect to take Exceptions to the RFP, including the Sample Contract, then you must upload a redlined version under the Acknowledgement Section in the Procurement Portal. If exceptions are not identified by way of an uploaded redline version, then they may not be considered during Contract negotiation and could result in Proposal being rejected from further consideration.

4. PROPOSAL EVALUATION CRITERIA.

Proposals will be evaluated based on the Company's ability to meet the performance requirements of this RFP.

This section provides a description of the evaluation criteria that will be used to evaluate the Proposals. To be deemed responsive, it is important for the Company to provide appropriate detail to demonstrate satisfaction of each criterion and compliance with the performance provisions outlined in this RFP. The Company’s Proposal will be the primary source of information used in the evaluation process. Proposals must contain information specifically related to the proposed Services and requested herein. Failure of any Company to submit information requested may result in the elimination of the Proposal from further evaluation.

Proposals will be assessed to determine the most comprehensive, competitive and best value solution for the City based on, but not limited to, the criteria below. The City reserves the right to modify the evaluation criteria or waive portions thereof. Proposals will be evaluated on the following major categories:

a. Technical Approach, Methodology, and Sustainability Practices; (25 Points)

b. Experience and Qualifications; (20 Points)

c. Available Personnel, Equipment, and Resources; (20 Points)

d. Cost Effectiveness and Value; (25 Points)

e. Acceptance of the Terms of the Contract (10 Points)

4.1. Technical Approach, Methodology, and Sustainability Practices

• Comprehensiveness of proposed cleaning methods

• Appropriateness of equipment and cleaning solutions for different surfaces

• Environmental protection and water management plan

• Quality control procedures

• Work scheduling and coordination approach

• Water conservation methods

• Use of environmentally friendly cleaning solutions

•…